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Bay Custom Auto
4600 Station House Rd, Chesapeake, VA 23321, United States
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Bay Custom Auto
Comments
Re
Review №1

Great shop. The staff is very professional and knowledgeable. Deidra was very good. She provided a very comprehensive quote and kept me informed on repairs. My car looks great and was completed on time.

Ch
Review №2

Bay custom did great fixing my car. I was even surprised that they detailed it before I came to pick it up! I would definitely recommend this collision repair shop to others.

Em
Review №3

Extremely professional and the staff was pleasant and called to let me know exactly what was happening with my car and insurance. They go above and beyond to take care of their customers. Very satisfied and recommend to everyone.

Ja
Review №4

I needed a rear bumper replaced, and the new bumper matched my car perfectly. The inside of my car was even cleaned and vaccumed. The ladies were very friendly and helpful. Glad I brought my car to Bay Custom Auto.

Ch
Review №5

Great and efficient service, took car in on a busy schedule and repaired beyond expectations, really loved the outcome

Ki
Review №6

Bay Custom are amazing. They handle everything I needed done. I would refer them to everybody.

Ja
Review №7

Absolutely 5 stars across the board, I went to get a bumper cap painted, the color matched exactly, the finish was impeccable, and customer service was outstanding! Not to mention this was same day service. Highly recommended ya’ll check them out for your auto needs

Ja
Review №8

So Im Mrs Weigle and I went here to have my trunk issue fixed..They were able to fix it in less than 5minutes..Also,they ddnt charge me with anything..they are so professional and have good value with their clients..I was insisting to pay but they ddnt want to..Will 200% come back here..So if anyone having issues with their car,this is the greatest choice..If only i can give 10 stars,I would..

El
Review №9

They are very kind and professional, quoted me a price and a time frame for service and we’re able to take care of the work needed while I waited. The cost was at the low end of what she quoted me, and the time took 1/3 of the original estimation. Will be coming back here for future needs—and sending everyone I know as well!

br
Review №10

Great experience here! I brought my 2017 Malibu here after damaging the front end pretty bad. The Girls at the front desk are welcoming and knowledgeable. Paul was my estimator and he was amazing! He kept in touch with me throughout the entire process and returned my calls very quickly. My car looked great. Hopefully I don’t have to return but if I did, I wouldn’t go anywhere else!!!

Ja
Review №11

Bay Custom will be my first choice for any work I need done on my vehicles in the future! They were professional from the moment I called to inquire about their services! My car was rear-ended and they had the repairs complete in 5 days! It would’ve been sooner, but there were issues on the insurance end of things. My car looks as good as new and Robin was very knowledgeable and kept me in the loop throughout my entire process!

Je
Review №12

Bay Custom did a fantastic job on repairing my vehicle. They constantly kept me updated on the progress of the repairs and were courteous and helpful throughout the whole process. I thoroughly recommend them.

An
Review №13

They were very thorough in their repairs and communicated throughout the process. I would recommend them to friends and family for any needed auto repairs.

Jo
Review №14

Great service! The repairs look wonderful. All around great experience.

An
Review №15

Bay Custom offered extraordinary customer service! Scott walked me through each step his team was going to take to ensure that I received the best quality. Everything about this company is top notch. It’s safe to say I will never look anywhere else if I need auto body repair!

Lu
Review №16

Took my escape in to get fixed after being sideswiped. They did an amazing job on the repair and worked with my insurance company to make the experience painless. They even cleaned the car inside and out before pickup! Would highly recommend!

Sc
Review №17

My daughter was in a car accident an Bay Custom Auto was the people I turned to. After reading the reviews online I quickly made my decision they where the ones. Well maintained, clean and good looking facility. they did the repairs quickly and the car looked great. I highly recommend them to anyone in need of auto body work or repairs.

Pa
Review №18

Professional service and Quailty work!

To
Review №19

It was done quickly and it looks perfect

Sa
Review №20

Excellent customer service and perfect repair to my vehicle!

St
Review №21

Bay Custom went out of their way to make an unpleasant situation a pleasant one.My son wrecked his truck and they helped walk him through the insurance process. They explained everything to us and kept us informed along the way.The truck looks better than it did when it went in.We have already recommended Bay Custom Auto to many friends.

Jo
Review №22

Awesome body shop! They went above and beyond to make sure we were happy with the work they did on our Ford Focus.

Ro
Review №23

Awesome quality of work and a great staff and customer service!

Ty
Review №24

Have 2016 premium technology package ILX Acura. They put a $20 mirror on my car that has blind spot monitoring. Had to fight with them for over a month for them to repair it after, they received over $3,800 for work. Quoted me for over $1,200 to repair it said something was wrong with the blind spot system. Not trustworthWill not be returning

Mi
Review №25

Outstanding customer service. Paul kept me up-to-date throughout the two week repair to my F-350 and truck cap. The truck and cap look like they did in the showroom. Recommend anyone in an accident to speak with Bay Custom when getting estimates for repairs.

W
Review №26

Bay Custom Auto fought with insurance company on my behalf to get enough money to properly repair my vehicle. They did an excellent job negotiating with insurance adjuster and repairing my car!

Ke
Review №27

Waiting forever but well worth it

Sa
Review №28

Over price shop macco has better pricesThe estimator was rude n just had assumption i wouldnt buy from them.. Every single person is customer idc how they look n the other reason was just overpriced i went Macco instead... Needless to say i wont be returning

Ma
Review №29

I know alot about cars mechanics but when it comes to electrical i need a little help, i was worried about finding a place that wouldnt rip me off like first team honda (tried to charge me $2000) so i called up a few friends and they recommended this place! I dropped my car off in The morning but needed to order a part, i picked up the next day with a new inspection sticked and the problem solved, all for less than $400!!! Paul will do the best he can to help, this place is honest and well priced. I will be returning

Bi
Review №30

I have always received excellent service on my Ford Ranger and my wifes Ford TAURUS. Their mechanics are very good at finding the problem and then fixing it.

Ra
Review №31

Great Experience, looks new again!

je
Review №32

I took my car there for repairs needless to say I had to get another shop to do the job right.

Wi
Review №33

Professional management

T
Review №34

Ok

Information
1 Photos
34 Comments
4.1 Rating
  • Address:4600 Station House Rd, Chesapeake, VA 23321, United States
  • Site:http://www.baycustomauto.com/
  • Phone:+1 757-837-0741
Categories
  • Auto body shop
  • Auto electrical service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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