I had an amazing experience from start to finish with Ron in service! Ron treated me like I was a member of his own family, not only did he show me features of my car but he kept me updated every step of the way! Working in a customer service facing job myself, I was very impressed with how professional and courteous he was! I know my car was safe in his hands and care. What a valuable asset your company has with Ron. I will definitely be back and to see him especially! Thank you Ron for being top notch!

I recently had service done here and the service advisor Ron Murphy was exceptional. He is very knowledgeable and detailed when telling you what’s good and bad with the vehicle. He treats all his customers with respect and great at what he does. I would recommend anyone going in for service to deal directly with Ron for the same satisfaction I received. Will be back in the future just because of him. So thank you again.

Ron in the service department was excellent and delivered service beyond expectations. Great job!

Ron Murphy in the service department is fantastic. I had an issue with Mercedes . he was able to bring it in evaluate it give me recommendations on solving the problem. The pricing was great and the turnaround time was excellent. I just want to thank Ron again for all his help I appreciate it and I’ll be back for any future needs

Impeccable service and attention to their customer. I felt like royalty with the service I received. Desmond was excellent in every aspect of my purchase process, so I highly recommend you ask for him. I drove 2 hours to purchase my car from MB of Cherry Hill and I was not disappointed. First class employees. HIGHLY recommended. Thank you MB of Cherry Hill.

I just bought a 2018 Cadillac XTS from them and I live out of state. Reda was very helpful and always readily available when I had questions, and I had a lot of them. Im very happy with how the entire process went.

If you plan on buying a new car please see Adam Sharkawy. I had my eyes on a vehicle in the inventory, Adam made sure I left with my top choice. Amazing service I mean too tier from the moment you walk into the building. Ty was also great, Ty gave me and my husband some great knowledge on the Mercedes as we finished up finalizing paperwork. Philly, Jersey, Delaware and the whole tristate area please go to Mercedes Benz Cherry Hill. ❤️❤️❤️

My experience here was great. Talk with Ron M from services and that guy was great! Very knowledgeable and treated me like family.

My wife and I recently brought our S-Class in for a tune up. I normally don’t take the time out to write reviews about experiences at places but I was absolutely blown away with the treatment by Ron in service. He was kind, knowledgeable and funny. He didnt make us feel dumb about any questions we had and really made us feel taken care of. I would highly recommend taking your vehicle here.

This dealership has gone above and beyond toMake sure that I am happy with myVehicle and service. From the salesman Ron to the managers in finance and my service specialist Ron. This dealership has been amazingly I love myTruck and would highly recommend anyone to purchase from here.

From the moment I pulled in for service I was greeted by a young man name Ronald Murphy I enjoyed his energy and positive attitude I can tell he enjoyed what he does for a living very knowledgeable and help me every step of the way I do not always go to the dealer for repairs but with Ronald there I will keep coming back. Thanks for the service Ron

I would 110% recommend Ted Levine! He was the biggest help ever and had such an amazing attitude!! Thank you again Ted! See you next time for sure!

If I could rate Mercedes Benz of Cherry Hill a zero I most certainly would!!! The service here is horrible. The staff is rude and does not care at all about accommodating the customer!!! Shame on them!!! I’ve had three bad experiences with Cherry Hill Mercedes and three strikes you are out!!!! I came once for a simple fix and they were rude and allowed me to stand there for over an hour until I asked was I invisible??? I came again with another issue in which they were frustrated and annoyed with my questions. I am in no way ignorant!!! I am a masters prepares Registered Nurse!!! I deal with customer service daily!! I deal with precious LIFE!!! I deal with upset family members every single day with kindness and understanding!! My work is stressful and overwhelming!! I dare not allow my patients and family members to feel that!!! I can care less if they are overwhelmed!!! They are singing to the choir!!! There is no reason to be rude and not at all accommodating! I called for a service appointment because my car alerted me that it was due. I was told that I was wrong and that it was not needed. I called fort Washington Mercedes and the service was indeed required!!! They scheduled me as soon as possible which was a few weeks out! I then started having issues with my car shutting off. I called cherry hill as it was closer. The response was well you can bring your car here but it will sit for two weeks until we get to it! I then ask well will I get a loaner? The response was no they are for customers with appointments!!! I hang up and call fort Washington Mercedes I was met with kindness and understanding they are sending Mercedes roadside to pick up my vehicle and I will be able to pick up my loaner in the AM!!!! Do not go to Mercedes to Cherry Hill they are the all time worst!!!! Shame on them!!!! BUY YOUR MERCEDES AT FORT WASHINGTON MERCEDES THEY DO NOT DISAPPOINT!!!!!! From sales to service THEY ARE THE BEST OVER AND OVER!!!! Short staffed or not

Took my car to set up my Bluetooth. Ronald from service was wonderful!! Very courteous. Will definitely be back

RONALD MURPHY IS AWESOME.. best customer service ever... he helped me with my Cla250 ... I expect nothing but the best from him.

Ron and Ted helped me with a radio code issues on my Mercedes and they were excellent. I am bug on customer service and also usually to busy to write reviews but this needed to be done. Thanks guys I’ll be back in the future!

I highly recommend using another Mercedes dealer. Cherry Hill Mercedes quality standards are very lacking. After a two week long ordeal having to chase their representatives and a 3k bill later I am presented with the interior of my car being in the shape in the photo, and with broken seat bezel pieces. Manager refuses to fix issues, apart from a simple detail.Fine for a shade tree mechanic, not for a Mercedes-Benz dealership.

Made an appointment 2 weeks in advance w/request of loaner car. I arrived to sorry we are out of vehicles, we can bring you to car rental. Never happened at Volvo.

Brought my Mercedes in today for service and i have to say, the tag team of Ron and Ted was above and beyond my expectations.. I recommend them both as advisors to anyone seeking service on their vehicles as they both definitely made my experience a much better I left feeling confident that I was in good hands

I had the 10,000 mile service performed on 8/6/21 being that I was going to be driving my vehicle to Florida the next day. On my return from Florida on 8/24/21 myself and a coworker checked under the hood to make sure everything was okay after the long trip. When the hood was lifted a co worker pointed out that the oil dip stick had not been placed back in it’s original position and was just laying on top of the firewall compartment under the hood. I have to say that I was blessed during my travels that the dip stick didn’t roll into the fan or get caught in the engine which would have been disastrous for me. I previously gave a 5 star review for service and professionalism but under the circumstances I have to change the 5 stars to 3 stars. Please counsel the mechanic who serviced my vehicle to make him aware to be more cautious in the future.Customer - Myrna Moore

DONT WASTE YOUR TIME. Went there yesterday. Had a terrible experience from the Start. Parking is confusing so I asked for help and was welcomed with Attitude. Trying to get a salesman was very intimidating and was like i was bothering them. I took my business to Burns Hyundai and purchased a Chevy 1500 Custom today

I had a great expierence! My advisor Ron was super amazing!

Adam and his team were phenomenal during the entire process from locating the exact car I was looking for to driving it home. Amazing communication through out and very attentive. Adam went above and beyond! Would highly recommend working with him and Mercedes at cherry hill, great customer service!

I had a great experience when I was at Mercedes Benz of Cherry Hill. My salesperson Desmond was the best as usual. He was very informative and helpful. I recommend HIM to all my family and friends.

My husband, Larry and I, would like to thank Desmond Brifu with Mercedes-Benz of Cherry Hill for his extreme professionalism, communication, patience, and attention he provided in assisting us with our decision-making process. With our uncertainties he was patient and very well informed of the vehicles. He provided services well beyond what was expected. We recommend him with high regards!

I had an absolutely wonderful experience at Mercedes-Benz of Cherry Hill! I put in an inquiry online and was immediately contacted by Amy. She stayed in touch with me throughout the whole process, made sure to follow up and worked with my hectic schedule. I was assisted by the sales consultant Brent and he was truly amazing. He helped me find my dream car and I drove out of Mercedes-Benz completely satisfied. I truly feel like he was looking out for my best interest. They car is amazing and the best quality. They had multiple options at this location. The staff was phenomenal. From Brent, Amy, Ty and Yanni I had the best experience. I would highly recommend!

Working with MORIAH, as my service advisor, was a smooth and pleasant experience. Upon arrival, MORIAH greeted me with the warmest and inviting smile; she immediately made me feel like I was part of the Mercedes family, not just a random customer. She made sure that my every need or whim was addressed and taken care of in a timely manner. MORIAHs service was impeccable and top-notch. The best part- MORIAH stayed in touch with me the entire time, which only made the service experience even more enjoyable. I highly recomment MORIAH as your advisor any time you need your car serviced.I would also like to give a huge shout- out to KAREN, the loaner car coordinator at Mercedes-Benz Cherry Hill. KAREN also greeted me with a warm and endearing smile. From beginning to end, the ease of setting up a loaner car, answering questions prior to travel to pick up and drop off was done with perfect execution and professionalism! KAREN did a phenomenal job accommodating my reservation. She went above and beyond to make sure that my loaner car was sparkling clean, both inside and out. I would highly recommend KAREN for all of your loaner car needs.MORIAH and KAREN make a fabulous duo. I could not be any happier with my service. They certainly created a moment of magic for me. Thank you!

Disappointed and frustrated. I just moved to Philadelphia and everybody raves about the Cherry Hill Mercedes experience. My first service experience with Marc was wonderful. Today I hit a pothole And called the dealership to see if they could fix my tire. The service professional took all the tire info and said there was one left That they would save for me. After a long day at work I drove out to Cherry Hill to get my tire replaced, only to find out that they sold it. The service professional on the phone told me not to drive over 20 miles on the tire for fear that it would burst. The rude service provider told me “I would be fine” to drive 80 miles on the highway tomorrow. Hmm, total contradiction. On top of that, everyone was extremely rude and unwelcoming. They made me feel like a burden instead of trying to help someone in need. Not only do I now have to Uber to my hospital 40 miles away, but Now I also have to look for a dealership who actually wants my business. My lease is up this year and I was planning to upgrade, but I will definitely take my business elsewhere. What happened to customer service? A little kindness goes a long way to building loyalty.

We could not be happier with our purchase and service at Mercedes-Benz of Cherry Hill. We work with Desmond and he was great. Thank you so much for making the transaction so easy. Thank you for being so professional ad honest.

I am a previous Mercedes owner 5 times looking to purchase a GLS 450 for my wife they said they had one coming in I was ready to leave a deposit and they took it out from underneath me to sell it for somebody with more money saying I’m going to export it so I sent them a copy of my registration and my insurance card to show him that I’m a Mercedes-Benz owner this place will take your deposit hold the car and then when somebody comes in with more money to sell it from out from underneath you place is a scam stay away their plenty other Mercedes-Benz to go to not this place Yanni the manager he’s rude he hung up the phone on me not a people person at all all you fellow Mercedes owners and ready to be one plenty of better dealerships out there they treat their customers right not this place

I visited this location early Jan 2021 in search of a GLC. From the moment I walked through the door Desmond was very professional and nice to both me and my son. The entire process was stress free, hassle free and rather exciting. Desmond immediately felt like family and had no problem answering any questions I had. He was very patient, knowledgeable, and I didn’t feel forced or rushed into purchasing. It was clear to me from day one that this dealership prioritizes customer service and providing the best experience. Everyone I’ve encountered here has been very courteous every visit. Beyond happy with my purchase and I highly recommend this dealership over any others.

Went in for an oil change. I called ahead to let them know I was on my way to pick my car up. I arrived and one maybe two people were wearing masks properly some employees not at all. Waited about 15 minutes for my car to pull in the garage still covered in snow. The guy who brought my car in wasn’t wearing a mask properly - in my car. I left and called the general manager to let know - ok bring your car in for a car wash. I tried using my windshield wiper and the right side wasn’t working I figured it was because it was still buried in the snow. A day later and no snow it’s still not working. Also there is a scratch deep enough to chip the paint is in my back bumper. I didn’t pay close to $400 for this.Edit: Jim the service manager is INCREDIBLY nice!! I would not have returned if it wasn’t for him. He spoke with them employees regarding the masks and when I came back to have my windshield wipers fixed everyone was wearing them properly. My wipers were able to be fixed in no time. It was also washed for me!

I rather walk.Very poor customer service. Probably the worst if not the worst in the country. Very disappointed. Mercedes needs new people to run this place.Leased my car 3 years ago and had to take it to Atlantic city for service throughout because of poor service in Cherry Hill.Im returning my car finally, lease over and had to wait for almost an hour even though I informed the front desk that I had a ride waiting to pick up.For the amount of money and the standard of Mercedes-Benz as a line.. Im very disappointed. I was considering starting a new lease but forget it.

I had to go into the dealership for an emergency situation with my vehicle. It was a difficult situation for me as we were in the middle of the pandemic and I was dedicated to the front lines. Angela Lynch went above and beyond to fix my issue and accommodate me in a timely fashion. She was truly an angel. She made this the best experience I ever had at this dealership. I can’t thank her enough. Thanks to Jeremy and Ted who also helped with this experience. I’m considering getting a new vehicle for the 3rd time from Mercedes.

Worse service ever.... For the past several years that I have been going to this dealer something always seems to happen to my car. My experience with the previous manager was much better as he worked with you, unfortunately Can’t say the same about the current manager, Jim who is very rude and does not care about the customers. Not to mention that when I took my car because the horrible work they did all he knew how to say was “Things happens” then to make the situation any worse he started looking inside my hood (nothing to do with the problem) and said there was a leak and that was incorrect. Clearly he wanted to avoid the conversation of the actual problem as per the reason of my return to the dealer. However, my usual service advisor is a very respectful and honest person probably the reason I went back.

PERMANENT DAMAGE!!I received detailing services at MB Cherry Hill, NJ; a significant amount of white wax was left on the exterior particularly the side mirrors. MB was willingly to re-detail the car; I accepted. As a result of the white wax remaining on the car for approximately. 1 wk (I’m a nurse & mom with time constraints) there is a discoloration to both side mirrors post 2nd detailing. MB has not responded to my complaint. This is soooooo upsetting & disheartening as their reputation supersedes my experience. I would never recommend or purchase future vehicles this location.

The most terrible service I ever experienced

We’ve dealt with MB of Cherry Hill for the last 10 years for 5 vehicles. In the last 2 years, we purchased 2 vehicles and Diego Del Rio was our sales consultant. I highly recommend Diego and the dealership. He is friendly and very easy to deal with. He delivers what he promises and does not try to oversell. He is knowledgeable about the car and about the purchaser. Everything has always been done to our satisfaction. You cannot go wrong with Diego or the cars.Joseph Adler

Excellent in technology the best!!Thank you Khern , if it wasn’t for you no one would know what to do. Thank you again. All the best!

Diego Delrio is the Man!I got to MB Cherry Hill about closing time. Had been looking to trade in my Honda Accord Sport for a Benz for a while. Diego knew exactly what I needed (he had found me my previous C300).He found me this lovely low-mileage Certified E350 with AMG Sport wheels, and the rest is history. Diego and his team stayed an hour and half after closing to make sure I drove away with the car that night.I couldt be happier with Diego and his team!Thanks!

I had such a wonderful experience at this Mercedes-Benz location on Saturday afternoon, specifically with my Sales Rep Sean Dudley. Not only was Sean extremely helpful - he made the whole experience a pleasant one. Not once did my boyfriend and I feel uncomfortable or pressured, which usually happens at most car dealerships. He was knowledgeable and made sure we were taken care of. I highly recommend his service and think that he is a GREAT asset to the Mercedes-Benz team.

Mercedes Cherry Hill is the only place I will ever buy!! I leased two cars over the last 7 years, and recently bought from Diego Del Rio. Diego is THE BEST car salesman I’ve ever come across. He was upfront with the best price he could offer and didn’t try to haggle with me. He was super patient and accommodating when I wanted to test drive the car multiple times. Diego is the complete opposite of a “typical” car salesman - he was not pushy whatsoever and has a great personality - he really tries to get to know his customers. There’s a reason his desk is covered in awards!PS The rest of the staff is amazing and welcoming and always makes me feel like I’m right at home. MB Cherry Hill is better than the rest! 😎

Ordered a new remote for my daughters Mercedes. When it arrived their employee Reggie made sure the key worked (as expected). I asked him if he could tell me radio code since the battery was changed recently and we did not know the code. He told me the code immediately and reset the radio.The remote was pricey as remotes go, but the service was excellent.

I have purchased from Diego twice at this location. Both times he helped me find the right vehicle for my needs and my long list of “must-haves”. He is down to earth, knowledgeable on the car features and options. He even helped me both times set up the car to myphone and walk me through all the features (which doesn’t happen at other car dealers from my experience!). No request is too much! Both times he worked with my schedule and made all paperwork painless. Will be back when it’s time for my next lease!

Give Desmond a raise he’s amazing

Diego was a pleasure to work with. He was extremely professional, reliable, down to earth, honest, and great with communication. He made sure to go the extra mile. We are extremely pleased with our Benz and recommend Diego all the way! I also met the GM Rich and he is great with customer service along with Yanni. Looking forward to servicing my car at this dealership. Thank you guys😊

I truly believe that it is the person who makes the place shine. After this young sharp representative (Reda) at this Benz dealer greeted us on a late Saturday afternoon, while all other sales representatives were ready to go home for the day, but Reda gave us his time and did not mind staying behind to help us. In return, my friends and I bought a total of 4 brand new Mercedes-Benz from him... That was one year ago and as of today he sends me a monthly greeting text to see how I am doing. That is what I call a good sales representative.

A TRUE 5-STAR EXPERIENCEBought my first Mercedes Benz car at the Cherry Hill location with Diego Del Rio, a man of honesty, integrity and service. Diego is the main reason I did business with this location as he doesn’t see class or dollar signs when selling such reputable cars A very first class experience indeed. Diego didn’t look for a quick sale, but treated me and my family who also bought Mercedes with the utmost respect and quality service. Diego is the reason I will stay a part of the MB Family forever.Thanks Diego... You’re the REAL MVP!!!

I absolutely love this dealership and Michael Thiel, who assisted me with my purchase. It was by far the best experience I’ve ever had buying a car. There was no back and forth, just direct and honest dealing. The financing was so smooth and I did most of the communication over email, which was so much better for me. I was in and out of the dealership in 20 minutes. I am so appreciative of everything they’ve done for me and will never buy a car anywhere else!

I purchased two vehicles from Diego Del Rio. I plan on getting another MB this winter for my mother, and will be working again with Diego. Very good sales person: low key, low pressure, gets the job done efficiently. He answers questions quickly. One of the best Ive worked with, and one reason why I come back to Mercedes Benz over Audi and BMW (have worked with all 3 German brands).

They sold Me a new 2021 a220 4matic with factory defect I took back the next day, they say it has nothing just a normal sound, but the car sound in the morning like junk , Disappointed and frustrated, now we fear to drive the car for the safety of our family, I think we are not getting the help that we because we are latin,Very poor customer service, I talk to the General Manager Richard G. he said nothing wrong with car ,the only help that we got from richard g.embarrassed me offer me a gift card for dinner,

Purchased three cars from here and could not be happier. Ron D. is by far the best salesmen Ive had the pleasure of working with. Ron always goes above and beyond for us. I am not sure what these others are talking about in regards to service. I have nothing but positive experiences and made my appointment so I was able to have a loaner. I highly recommend this dealer and highly recommend working with Ron.

I took my vehichle into the Cherry Hill location on March 23rd for a minor service repair. On March 30th while im under the assumption my vehicle is being repaired until I get a call from my insurance company stating I have to return the rental because Mercedes employees Manager Angela and Adrian informed them on March 23rd & 24th my vehicle wasnt there, of course this was quite alarming to me. Basically my vehicle was dormant for 7 days because my insurance company wasnt made aware my vehicle was at Mercedes until later in the day on March 30th. However I was able to convince the insurance agent I left my vehicle at Mercedes in Cherry Hill on March 23rd, so she continued the rental from Enterprise for me. My insurance company cldnt send out the adjuster due to Mercedes telling the my insurance company my vehicle wasnt there. Due to their lack of knowledge everything was delayed. Now were into April, on April 2nd, I asked the Repair Mgr. for a loaner because I had planned to go out of town with my family for Easter April 4th, and the Toyata Corolla was to small, he told me he would get back to me but of course he never did. The following week I asked the General Mgr. Rich for a loaner because the Toyota was uncomfortable for me due to medical issues, he also told me he would get back to me buttt of course he never did either. I was commumicating with Reggie in the Repair Service Dept, as well he wasnt able to assist me with the status of my repairs or getting a loaner. Reggie texted me on April 7th stating the parts arrived and the work was being done at that time and my vehicle should be done by the next day April 8th, if not sooner. The next day April 8th Reggie called me stating my vehicle was ready but they were waiting for the insurance company to mail the payment. Sooooo basically the vehicle wasnt ready for pick up. WHYYY the false hope ??? Now youre trying to shift the negligence. If my insurance company had known my vehicle was there on April 23rd everything wouldnt have been pushed back from the beginning. I called my insurance company and they informed me the payment was via overnight priority mail on Thursday April 15th to be recieved by Friday April 16th !!! At this point I am totally disgusted and decided not to reach out to them and wait for them to contact me to inform me my vehicle was actually ready to be PICKED UP !!! The next time I heard from Reggie was Monday April 19th, approximately 5pm. that I could pick up my vehicle. During the waiting period to pick up my vehicle April 8th through April 19th I didnt get not one courtesy call from Mercedes Benz !!! Not one apology, sorry for the inconveince, or were trying to get this matter resolved for you maam from this dealership or its General Manager, Rich Whatever. Hoorayyyyy, finally after 29days, I got my vehicle back on Tuesday April 21st. MERCEDES BENZ, Cherry Hill, NJ. is the most incompetant, unprofessional, disrespectful company I have ever dealt with. They have displayed they absoutely DO NOT VALUE their customers and take no accountability for their wrong, as they DROPPED THE BALL !!! I WILL NEVER PATRONAGE THEM OR RECOMMEND THEM TO ANYONE !!!!!!

Just wanted to share my experiences with buying two cars from Mercedes Benz of Cherry Hill and both times Deigo Rios was my sales person. He is by far a very experienced and professional salesman. He worked diligently to get me the best car for the best price. Would recommend anyone looking for a Mercedes buy from him. Thank you for your excellent service and getting me the exact car a wanted. Also to the service team for taking care of my oil changes and maintenance.

I worked with Diego Del Rio to lease two vehicles over the past two years. He was professional, attentive, and knew the products. More importantly for me, he understood that when I asked for their best price, he gave it to me, or at least he gave me what I thought was a fair price. No sitting around waiting for the sales manager to sharpen his pencil. I wanted a take it or leave it number with no back and forth. I got that from Diego. He’s a good salesperson.

I had the most pleasant experience with Diego. Did not try and force anything on you that you didn’t want. He was very pleasant. He actually got me a front tag plate at no charge gave me a $50 gift certificate. If I had to bring my car in for service he was very pleasant and understanding, give me a loaner with no problem have my car in and out in one day. I would simply just do my business with Diego at all times. Which I am going to buy another car.Carla Maiellano

I purchased a new ( 2021) Mercedes Benz GLE450 from Diego. I expect delivery by October 2020. Diego exemplified professionalism at its best during the purchasing process. He was very responsive and quick in returning my email, text, and/or phone messages. Diego also went out of his way to accommodate me when I asked him to park a similar vehicle in my garage to see if would fit with a second vehicle. Finally, Diego was very helpful in explaining various nuances regarding the Mercedes brand.

We have been so happy at Cherry Hill Mercedes. Three cars and how fortunate we have been able to use the same person to help us. Diego is awesome and has always worked with us to find the car we needThank you Diego and I’m sure we will see you soon!

We’ve leased two cars from this dealership and Diego Del Rio was our salesman. After our wonderful experience with our first transaction we requested Diego for the second, and will do so for any future business. Diego is an extremely knowledgeable, professional and courteous person and he is truly a pleasure to work with. He handled any issues we presented and personally ensured our complete satisfaction. Diego’s service and expertise should be the standard that all salespersons strive to emulate!

I’ve been dealing with Mercedes Benz of Cherry Hill for the last 5 years and I don’t plan on going anywhere else! From sales to service, everyone has a genuinely caring, truthful and understanding disposition. My service advisor Tina N. has been great and Diego Delrio is truly an asset to MB of Cherry Hill. He takes great care to consider exactly what you are looking for and helps you to achieve just that. 5 stars!

Bought 3 cars from Diego and he is the best!! Extremely knowledgeable, great service, and kept his word throughout the entire sales and service experience. If you are going to MB of Cherry Hill to purchase a car I highly recommend you work with Diego. You won’t be disappointed.

Mercedes-Benz of Cherry Hill is an outstanding dealership. The sales and service departments are outstanding. My salesman Diego provided my wife and I with one of the best experiences we’ve ever had when purchasing a vehicle. I highly recommend Diego and MB of CH. First class organization all the way around.

Denise and Jimmy here writing to give kudos to Diego DelRio our salesman at MB of Cherry Hill NJ. We have dealt with him for our last 2 leases and will be for our 3rd. He is extremely knowledgeable, attentive to our needs and very professional. Most important he’s a good listener. We know what we are looking for in a lease and he delivers. And whenever we had questions or problems he has been a big help. No fluff, Diego is a straight shooter who always works with and negotiates well!

I purchased my first Mercedes Benz GLC 300 Coupe. I received the best customer service from Sales Rep Diego Del Rio. He was very nice and professional during the process making my car buying experience not too difficult. Thank you Diego I love my new ride!!! I highly recommend Mercedes Benz of Cherry Hill if your looking to purchase a beautiful new car.

Excellent Service, they were pretty quick getting my car to the dealership. Even after the purchase they called and double check that if I was having any issue. The sales person Diego Delrio is so nice and kind and was in touch with me all the time. Knows his job. One of the best sales guy anyone can find out there.

We have had such a great experience working with Diego. We’ve been a customer for many years and would only deal with him at Cherry Hill. We had previously used Tad and we’re delighted to meet Diego.We have leased two cars at a time several times and look forward to our next time working with Diego. He is awesome!

I leased my current Mercedes from Mercedes Benz of Cherry Hill. I contacted several dealers and Cherry Hill gave me the best price. My salesman was Diego Delrio. He was a very easy going, no pressure salesman. It was a pleasure dealing with him. He answered all my questions, took me for a test drive and we made a deal. My existing lease was not up yet so I took delivery a few weeks later. He took the time to go over all of the car features at delivery. He set up my phone and GPS system. Whenever he sees me in the dealership for service he always comes over to say hi. I will be going back to see Diego when my current lease is up.

I had a great experience at Mercedes-Benz of Cherry Hill with Diego Delrio. He was attentive, responsive, and knowledgeable. He even worked with us on his day off. He was recommended to us and I am glad I followed through with the recommendation. If you go to this dealership seek out Diego for great service!

From sales, finance, and the service department my experience has been smooth. Brent who helped me find the perfect car (CLA 250 - 2020) is amazing. He is still available for any questions or concerns I may have. Brent listened to exactly what I wanted. He was so patient with me when making my decision. My experience overall is a 5 all the way.

Have bought several cars from Diego at Cherry Hill Mercedes. Each experience has been seamless. I would recommend Diego and this dealership to anyone looking for a car. Can’t say enough good stuff about the rest of staff they are professional and customer friendly and make buying a car a great experience.

I was told that my Schedule B service did not justify a loaner car. Ever since management changed, this place has gone downhill!

I have to give a shout out to the service department. They knock it out of the park every time! Thank you so much for all of the help over the years.The lot in general is well kept. They really know how to represent their brand.

This place is wonderful. I had such a good experience bringing my Landaulet there. I wouldnt trust anyone else with her. I wish Lamar Jacksons playoff record was as good as their service team, but for a running back he isnt a half bad quarterback. 10 outta 10 would recommend.

Although Im not a registered owner of one of these vehicles, I did drop off my moms car for a factory service couple of days ago. It was a great first impression of the brand & dealership. In particular I was impressed with the valet, our point of contact for the TSB appointment and sales staff (because I had a question on one of their models). On that day, I interacted with Ted Levine who was very professional from start to finish of the appointment. No complaints there. I had some clarifying questions on my moms car which were answered by the salesman Leo Flores. Great interaction there as well.

THE WORST CUSTOMER SERVICE EXPERIENCE EVER IN SERVICE.My mothers first time servicing her gle350 here, was recommended to TED by a former employee. NO COMMUNICATION. Had to ASK REPEATEDLY for an email copy of the estimate over the span of 3 days (they didnt even bother to get her email at her drop off for service). Dont expect a service loaner if you did not purchase your car from them, even though paying over 1K for the services done. ANGELA BROWN, the Service Manager has the same customer service skills as an over worked food industry employee. Everyone had an attitude when speaking to them and questioning the RO bill, they literally could CARE LESS. Car was in service for 5 days for a 4 hour job because it was PULLING TEETH to get ahold of someone and have them send the RO to approve any work. Ive never experienced anything like this working in the industry for over a decade. Tried to overbill hours until I questioned and then oh, sorry I was given the wrong information -- If your looking to get a swift kick in the gut and talked to like your beneath them, then head on down to Mercedes Benz of Cherry Hill. I wish we would have read the reviews before going, as these two we dealt with appear to have this issue with multiple people. Glad Cherry Hill Imports really cares what customers think! (had to give at lest one star to post review)

Diego is an exceptional sales person. Before he was in sales, he helped me with my new car. He came to my house to help me install the garage door opener. Then I called him about several things. He was always polite, knowledgeable and sincere. I would choose to work with him any day! Thank you, Kim

I would highly recommend the Mercedes Benz of Cherry Hill to anyone looking for a great experience ! My sales person Diego was the absolute best! He went over and beyond to help locate the car I was looking for ! I still reach out to him as needed with questions and concerns ! He always gets right back to me!! Anyone looking for a Mercedes, ask for Diego and you will not be disappointed !!

Just financed my second car through the dealership and love the customer service. During COVID-19 Desmond and Michael made the experience one of ease. I am grateful and super appreciative of all of their efforts and hard work. In love with my car!

A sales person named Anthony likes to laugh at you and hang the phone on you. Good job Anthony I will purchase my next Mercedes at the Princeton dealership.

Friendly, helpful, and courteous, three words describe both the sales and maintenance teams. They treat every person that walks in with the same level of care as I would my patients. They helped me find the perfect car and maintenance is a breeze. Well worth the drive from the Lehigh Valley.

Five stars for my salesman Diego. He is always available, answers texts right away, fights on your behalf for the best value...and makes you just feel like you’re working with a relative instead of a salesman. Congratulations Diego for understanding luxury sales.

My husband and I have bought 4 cars over the years from this dealership. Most recently we have been working with Diego. We have found Diego to be extremely knowledgeable and helpful. He had gone above and beyond other salesmen to make our buying experience and service afterwards a pleasure. I would highly recommend buying a car from Mercedes Benz of Cherry Hill, and especially buying from Diego

I would like to say I had a great experience at Cherry Hill Mercedes. My sales person Gieago was the best and if I had to do it again I would pick him as my sale man every time. Thanks Diego for being such a great guy!

The beginning of the transaction was smooth. Desmond is great! We worked out a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in whenever there was a something he needed to get further clarification on. Got me a great deal with a little bit of pushing in the right direction. Have to point out he stayed with me past close !! to get me in my car. Just exceptional.Now onto the bad. The finance office and Mr. Vinay Khanna. I get that people have bad days and occasionally get tired. But Mr. Khanna was needlessly rude, arrogant and dismissive at the end of an already long day. That could potentially be overlooked if he wasnt also incompetent. He quoted me a total lease amount close to 7k over my total lease cost. Not the type of guy you want running your numbers. If it wasnt for the manager stepping in and the fact I got a great deal I would have walked.As you might imagine this dulled what should have been an exciting experience.

I must say this dealership is the nicest I have ever been in... by far! The showroom floor just sparkles. The staff is so polite and ready to answer any questions. I drive a Lexus and I am going to look into purchasing a Mercedes.

My wife spots an E Class on Cherry Hill MB website...we sent out a message on the internet and were contacted back by Anthony Sanders...had a brief discussion about price and he sent me an email quote and explained I could also contact Nick...Looked over quote and placed a call to Nick W....after some discussion we agreed on a price and Nick sent me quote as we spoke....told Nick we want the car and let him know that this was one of the most pleasurable experiences I had ever had buying a car! This entire process took under 2 hrs start to finish! This dealership is over an hour away and would definitely say I would do business again and highly recommend them! What team! Thanks,Jared

Ted Levine is the most knowledgeable and kindest service advisor I have ever met

I always receive excellent service from Mercedes-Benz of Cherry-Hill. They keep me fully informed of the problems with my car and the pricing is both competitive and honest. Thanks to Jayco for the excellent customer care and getting my car in quickly to be serviced. No hesitation in recommending Mercedes-Benz of Cherry-Hill.

My Sales Representative is Diego Del Rio. Having leased my second vehicle from him his actions/presentations are quite professional and stress free. He goes that extra mile to satisfy your Mercedes needs. I will be returning for my third lease or buy from him at Mercedes of Cherry Hill.

Buying a car these days is a new experience for sure. Buying a car at Mercedes of Cherry Hill made that experience safe, efficient, and pleasurable. Specifically my consultant Diego Delrio. Diego is knowledgeable, friendly, fair, and genuinely a good person. They won my return business when I am ready to upgrade.

Let me start with saying Sean Dudley was amazing from the start. I personally like most, find it stressful when shopping for a new vehicle, however Sean with the huge heart and fantastic personality and attention to detail made my experience with Mercedez-Benz of Cherry Hill wonderful. I came in on a Friday after shopping all day at multiple locations and Sean worked with me for the payment and vehicle I was trying to obtain. Sean called me the next day on Saturday and we came to an agreement that worked well for both of us. He was friendly and helpful and even gifted me weather mats throughout my car, which I love! Mercedez-Benz of Cherry Hill is a great and I will absolutely be going back again!

If your looking for a new or used see Diego Del Rio At Cherry Hill Mercedes Benz. He listens to your wants and desires in a car. Diego will always treat you as a valued customer not just another sale. The best 👍🏼👍🏼

I would like to thank the very helpful gentlemen that help me when my car got service two day ago. Jayco I believe his name was , made me feel very comfortable and assure me that the details of my Mercedes would look as good as new. I would very likely be returning for all my car needs for sure in the near future 👍🏽

I have leased three cars through Diego. He has been most helpful in getting the car I wanted with the options I wanted when the local inventory did not suit my requirements. He was quite thorough in explaining the many changes that had been made in my new 2020 GLE350. I look forward to working with him again.

The team at Cherry Hill were so helpful and knowledgeable! Definitely will be recommending to my friends and family for their next car purchase. Keep up the great work!

I went in with the hopes of buying a 2020 A220 and had a bit of a hiccup with one of the younger sales associates, however, when I went back in two days later, I was greeted by Mike Thiel. What a terrific person to work with, super accommodating, very responsive and respectful—excellent service.It was a pleasure working with himself and Ty Caldwell, both worked to get the best deal for my car. Happy to be a part of the Mercedes-Benz family.

Ive bought several Mercedes from this dealership and I was treated extremely well. The sales persons name was named Brent Waters , he was phenomenal. I will always shop for my cars as long as that salesman works there.

I recently worked with Mike Thiel for my new car. I cannot recommend him and this dealership enough. He was super professional throughout the entire process and went above and beyond to get me exactly what I wanted. I understand that this process can be extremely stressful so if you are in the process of considering a Mercedes, you will not regret reaching out to Mike. He is professional, knowledgeable and understanding.

My brother works at Mercedes. When I go to visit, everyone is very professional and courteous to me even though they don’t know I’m related to a tech. 5 stars all the way.

Mercedes-Benz of Cherry Hill has always given me great service! On my last visit, Diego Del Rio took the time to personally advised me of new inventory and was prompt and returning my phone calls. The best!