Overall, this was by far the worst experience I have ever had with a company. In my opinion, they lacked both the expertise and professionalism to handle a full kitchen renovation project. My two main issues with this company were:1) Transparency - We asked many times for formal pricing but never received anything. Once, when I questioned why costs increased so much, the best response I could get was an email stating Every little detail changes the price and Im on your side trying to save you money. In the end, I was never given any formal piece of paper that actually specd out what we were purchasing, despite my constant requests.2) Communication - It became clear that asking questions would become an annoyance. Most communication from Sue, our sales person, came through either an email or text message which would be extremely difficult to understand as it would contain many grammatical errors and run on sentences. Any time wed call the office we seemed to be bothering whoever we were talking to. We were always told to trust the process.The above issues resulted in the following:- The kitchen dimensions were mismeasured by the sales person which resulted in the kitchen sink window not being centered (see picture)- She ordered the wrong end cabinet that was un-finished (see picture)- She ordered a kitchen exhaust hood and liner that was for a specific fan. In the end, we realized that she should have had us order the fan before selecting and buying the hood.- We were short on material (crown molding and filler).These errors resulted in a longer project time-line and increased costs (that we had to incur) from the installing contractor. This is what we got for putting our trust with the experts.In addition, there was a lot of damage on the Decora cabinets we received and we found much of the wooden grain to be seeping through the paint because it was only single coated. After notifying Kitchen and Bath Unlimited, we were told that a contractor would be out to address the items and to not try to fix the issues ourselves. After waiting SIX MONTHS the contractor showed up and proceeded to paint and repair the cabinets IN A DIFFERENT PAINT COLOR!Last time I contacted the company regarding the latest issue, Sue said they were going to address it, but its been two weeks and I am officially done waiting. We started this project a year ago! The company refuses to take on any responsibility and instead blames COVID on pretty much everything!Goes without saying, but I will never use this company again.

We had been looking for a 42” vanity for several months( an odd size I know), but after looking at Home Depot, Lowe’s and several online suppliers we decided to check out Kitchen & Bath Unlimited. Although we didn’t have an appointment, we called and they said that someone might be able to help if they didn’t have a customer at the time. Jim was free and able to help us minutes after we arrived. He spent quality time trying to find a vanity and located one from a supplier in the size and color we liked. We liked his service so much we decided to purchase a bath tub and surround and he gave us the name of his top supplier so we could go and pick out a granite top. I would recommend Kitchen & Bath Unlimited to anyone.

They replaced my kitchen 10 yrs a go great job. Owner very helpful in my selection of choices. Now Im looking for a shower install

Ordered all new fixtures for my bathroom remodel in April and didn’t get until July.Covid delays whatever.Molding for the shower Carson arrived broken,black marble sink had scuff mark on it,vanity door had crack in it,they tried to make it right by ordering new vanity door,and shower molding.I eventually got replacement but it didn’t come until September.So now I’m in the process of trying to get the contractor I paid already to come back and finish work.Contractor is giving me run around so I’ll probably take him to small claims court.Doing business with this place has been a nightmare and I would never recommend them.

They were extremely helpful.

The owner, Tom had several creative ideas on how to remodel my bathroom. He had beautiful cabinets sent directly to my home located 250 miles from the store. There was one cabinet damaged in transit and he replaced it quickly without any hassle.

After quite a bit of research, we decided to work with Kitchen & Bath Unlimited for our kitchen design and cabinetry, and that was a GREAT decision. Kelly did a great job with the design and even offered to give us some of the leftover trim from her own kitchen remodel. Tom the owner worked with us to make sure our delivery went smoothly and sent one of his sales guys to make sure it did. The Decora cabinets in natural cherry are gorgeous! (thanks again for your advice, Kelly!) And when we had the inevitable surprises come up (none were KB&Us fault), they were great problem solvers and we never skipped a beat. This was truly a team effort and we highly recommend Kitchen and Bath Unlimited to anybody thats remodeling!

Amazing and beautifull showroom with a very knowledgeable staff makes this business very easy to work with.

I have used this business for over 13 years and have done 8 kitchens, and 13 bathrooms. Everyone was helpful in making the decisions as to what type of cabinets and all the pros and cons to each of them. I am very pleased with every detail from start to finish.

This showroom is surprisingly large. There are many displays showing various cabinet styles and finishes. Employees were helpful and spent time with us answering questions and offering recommendations.

Stopped in without an appointment and asked if maybe I should come back after scheduling an appt. I was told it wasn’t a problem to stay. Had a young man wait on me who would disappear and I would have to go looking for him. Asked him about the warranty on a certain product. Disappeared again, I went looking for him again, and got my answer about 20 minutes after I asked. I would think a salesperson would be knowledgeable about a question like this. Stay away!

Helpful associates.

We had a wonderful experience with Tom and his staff , he walked us through the project with expert advise making sure we addressed all aspects of the job. Tom was very accommodating to all our questions and changes to the project . His attention to detail made for a stress free project with a great result . We have a beautiful kitchen and would certainly recommend him to anyone looking to upgrade their home.

Had a 2pm appointment with Maria on Union Road. She was plain rude and not prepared for our appointment. I was looking for bathroom cabinets and she tried to show us an outdated brochure with the door color options. I told her I couldnt tell what a cabinet door would look like from a 1/2 inch square photo in a brochure. She said she would try to find a sample in her bosses office and came back with 3 x 5 inch samples of a section of a door. We were looking to buy bathroom cabinetry and she was in no hurry to help us. We tried telling her what we currently had and she told us I dont care about that now. After being there for only 10 minutes we were back out the door.

Tom the owner was greatHe worked hard to get us what we were looking for.

Great place to find kitchen and bathroom products, also outstanding consults in sullecting various components.

Lots of choices, good prices. Designer Kelly has been wonderful from start to finish

I have a beautiful kitchen thanks to Kitchen and Bath Unlimited. The staff there is very friendly, very cooperative . Kelly the designer is very creative and can think outside of the box which I needed . They have great prices for great quality. I would recommend them to anyone !

Friendly staff. Good service. Excellent product lines.

Kitchen & Bath unlimited recommended me a bath tub according to the size of my bathroom.

Never did business with them before, they proved to be very competent. They delivered on all their promises, and were most helpful in helping design and steering us to other vendors to complete the remodeling.

Value and expert service

Very knowledgeable staff. Clean establishment alot of choices.

Dont go there. My contractor recommended this place and I am sure he wont do it again. My cabinets came in without the 1 inch filler that I needed so I had to go without and I hit the wall everytime. My handles were supposed to be 2 days.it has been over a week and now they say they dont order them until they get a big order. So here I wait. My contractor cant finish until they come in. The person who took care of me to begin with is always on vacation. Place needs help or should I just say stay away.

Buyer beware of quality of product you are purchasing .

Terrible. Seems like they really dont want to do any business. Tried to set up and appointment, that was like pulling teeth for jelly. Get to the store with a nice neat layout on my phone and thats not good enough. Kelly was going to have to re-draw it onto another sheet of paper. Heaven for bid if you make them do any extra work.. What a joke this place is. Kelly needs to work on her customer service skills. If Im spending money I expect to get some kind of customer service. But I will not be spending any money here, they lost me and anyone that ask for a referral from me.

Dry professional and courteous! Product was excellent - delivered intact and as ordered

Excellent service by Tom, helped us with our bathroom remodeling.

My cabinets were delivered with numberous pieces missing that my contractor and I kept discovering in the process of my remodel. Many of the cabinets and doors are terribly painted. To be satisfied, I would have to had to of reordered many doors and molding pieces to replace them. I decided on just reordering those that were awful since I am paying my contractor the time slot to be at my home rather than another client. To top it off, this company lost a $4,000.00 granite counter sale simply because i requested a call back twice for pricing and never got a call back. After many pieces in my order were missing, the salesman promised they would be hand delivered them that Thursday. Go figure, 4:00 rolled around, my contractor waiting all day, and no pieces. I called to inquire if they were coming. They had no clue this was even a delivery that day. A back office woman had to drive them to my home past 5pm! Not only were the Wolf cabinets a horrible paint quality with bumbs, scratches, and variations, the service was horrendous with lack of communication and customer service on Kitchen and Bath Unlimiteds part. You order, they get it wrong. You call, you cant get in touch with who you need. You are promised calls back when items arrive, call never comes. You expect delivery of missed items, they never show. I can live with the cabinets.....but i will not forget the experience at this place overall. Buyer Beware.

Always friendly and helpful great displays!

Service was exceptional.

Fran was patient and answered all of our questions. Large choice of kitchen options.

Excellent store Recommend highly

Very knowledgeable and helpful

No pressure and great assistance