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LUSH
104 Walden Galleria, Cheektowaga, NY 14225, United States
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LUSH
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Ro
Review №1

I can never go back to other soap. Blush is the only thing for me. I deserve it. So do you. All the stars...all of em.

as
Review №2

Love this store. Wish prices were a little cheeper. The staff was super friendly

Sh
Review №3

So bright and colourfully happy just walking in there! Smells good enough to eat! They played and entertained my autistic daughter without any expectations from us. A wonderful sensory, water play table and bubbles times! The Manager Kim and her staff were so friendly and welcoming! Bought a jelly soap and the seven colors, rainbow, play dough-like soap for my princess :-)

Je
Review №4

I came to visit for a few hours from nyc and came across this store.Laurie and Mikey were exceptional is quality service. And really examined the products to me. I definitely will be buying these products online. Great experience. Def if you are in town. Shop here!❤

Da
Review №5

Smelled nice, but prices too high.

CM
Review №6

I went in there one day, purchased a few items to try and I have now become a longtime customer. They have some of the best products, our family has ever experienced! No harsh chemicals, safe for our sensitive skin and even my kids allergies too! Love this place ❤ 💕 😍

No
Review №7

Love the soap and bath bombs!! The smell of the store is intoxicating!!

Ta
Review №8

Not impressed by the prices, the Candy Rain hair conditioner gives me a massive headache everytime I use it😥 thanks for making me sick 🤢 I switched to function of beauty, better cost, better smell, more value, doesnt make my hair fall out, and its made in America not Canada so I can support my own country.

Ri
Review №9

Nice help very polite and helpful finding things.

je
Review №10

Love the products and staff is super rad. They all mean well even if a few are kind of... well, overbearing. I don’t mean that to sound mean and I know it isn’t meant to be, they’re just polite and eager but sometimes it’s a bit disconcerting. Thankfully management and employees who have been there a while have that right mix of personable and sales’ driven.Product is wonderful and worth the indulgent, I swear.

Ro
Review №11

I have never been so appalled at the behavior of staff in my life!! With COVID I am pretty apprehensive about going to store to begin with, but my daughter really wanted some soap for Christmas. I gathered my items to get cashed out and then this staff member who was cashing me out (a short woman with blond hair) preceded to sneeze and wipe her hands on her mask then touch my soap packing. I then asked her if I could exchange for a new soup due to the fact I didn’t want a sneezed soap. She told me no and asked me to go since I was holding up the line. I am extremely disappointed in the attitude and hygiene practices of this store. I can’t say I’ll ever be back!!

Gi
Review №12

The staff is so helpful and friendly. I always have a smile on my face on the way out.

Bi
Review №13

Never better, the price is definitely worth the product thats for sure

Al
Review №14

Always like the products they have. The employees here were friendly and helped me get a new facial creme to help my dry skin in the winter. It was clean and had procedures in place to visit due to covid.

Le
Review №15

The staff here is so helpful, and informative on how to use all the products they have to offer. Everything is vegetarian, and lots of things are clearly labeled vegan. Very high quality products. Happy to see all there package free alternatives!

Mi
Review №16

Were the only three customers in the store. There are three associates and no one wants to help us.

Ma
Review №17

I love the lush Twilight shower gel. I cant understand why its been discontinued. From all the reviews and from what I was told by sales people, It was a very popular product.So why get rid of it??I dont get it. They tell you Sleepy is very similar, but it really isnt as nice. Also the creamy consistency separates , where the gel did not. Lush should bring back Twilight. The scent was relaxing and heavenly.

D
Review №18

My favorite spot. Go visit youll get addicted. I had to put myself on a Lush diet!! Best body products, they give samples if you request, can return product if unsatisfied. Handy guru lotion is awesome, but contains peanuts, so check ingredients before purchasing.

Ca
Review №19

I really enjoy coming to Lush. The atmosphere is cool and the workers at the store are always willing to answer questions. All of the products smell lovely and I love the fact that they use very little packaging to help the environment.I really enjoy the bath bombs and the shampoo bars, but honestly all of their products are pretty great.

Em
Review №20

Great customer service and safety precautions

Da
Review №21

I love going to lush. The employees are always very helpful and knowledgeable on their products. Everything that theyve recommended for me to use have been great. High quality beauty products with a good price tag. Also, if youre looking for a good dry shampoo, lush is the brand you want to use.

So
Review №22

Very spacious & beautiful location. I cannot remember a visit here where I was not greeted or helped by a genuinely friendly associate. This is definitely a company that stands by its products & I especially love their hair care. Slowly in the process of minimizing plastic waste & this place offers items such as shampoo & conditioner bars sans bottle.

Ka
Review №23

I love the package free items and the staff were lovely. My conditioner bar isnt perfect but it gets the job done and is superior to others Ive trued. I just wish the prices were more reasonable to make plastic-free products more accessible to everyone.

Ca
Review №24

I enjoy coming here as all of the staff are so knowledgable and willing to help. That being said, I sometimes try to avoid the staff when Im looking at things because I just want to get in and out.I love their naked products, but with that they advertised or suggested SOME way to store these products. I dont want to keep them in a plastic bag - thats the whole point of the naked. Dont suggest that to me. Sadly, I have had a naked body wash melt in the bag because I didnt know where to put it.

74
Review №25

I think this is my favorite LUSH store that I have been to. Its huge with lots of room to move around, full of beautiful, fresh products, and the sales associates arent as aggressive as they tend to be at other locations. I loved the bath oil demos they were doing today and all of the adorable Valentines Day items :)

Di
Review №26

Used to shop at this store when Amanda worked there. She was by far the best employee they had. Her personality was genuine. She lit up the store. Now if I walk in the employees seem dull and the products expensive for their size. I have utterly lost interest. Shame they had a go getter that got customers to come back. Oh well se la vie Lush.

Vi
Review №27

So many beautiful goodies here! My favorite place to shop for cruelty-free bath & body products! I buy all my shampoo, conditioner, face wash and body conditioners here! Staff is always so polite and helpful, they always direct me to the products that are perfect for me without trying to sell me anything extra!

Li
Review №28

When I went today they were so nice to me and my family with what we needed. Best customer service ever

Ch
Review №29

It seems very expensive, but it is all natural. if it last as long as they say it does, then it is worth it. they have a lot of information about the people that make it and the product itself. I have been very happy so far and I just started using the products. I will be returning ASAP.

Ke
Review №30

I LOVE Lush and have been shopping with them since it was just a small shop in Canada a million years ago. However, I cant even go into this location to browse without being bombarded with desperate sales employees shoving things in my face to smell. How many times can you tell the same person nicely I know what I want, or no thanks, or Im just looking right now without getting annoyed? Now I only shop here once in a great while when I need a fresh face mask because the employees are so invasive.Please lush, just chill. Let people shop.

Ka
Review №31

LOVE this Lush store! It’s so new and beautiful....and it’s just filled with lovely lush! Thank you Kim...you are a very sweet person....

Ju
Review №32

I love, love, love this place. Good quality products, great service, wonderful price point! Everyone is friendly and they remember your products! I spend $200 and Im set for months!

Re
Review №33

I love this Lush so much. I have never had a bad experience here. The employees are extremely knowledgeable, admit when they dont know something, and are willing to help you no matter how many times it takes. My face decided to change its chemistry and I was in desperate need of a new product lineup. I think they sat with me for over half an hour looking at products and finding the right ones for me. I even came back and they let me trade for a different product. I enjoy their products and have switched almost my entire routine involves a LUSH product, partially because of the workers here. I make the trip to this store to buy my products.

Sa
Review №34

I love the products here, the only little thing is they have to many employees at a times, I feel anxious and rushed because of how many times I get approached by all the employees. I appreciate the help but I can only get asked so many times if I need help before its too much,

St
Review №35

I love this place! Best bath bombs around. Samples of products for you to try, helpful staff

Si
Review №36

I love this place it is my life all the beautiful fragrances and everythings organic the one that break you out equal also using your private areas for the you females out there and will not have no reaction I love love love love this place I will spend a fortune in here .

Da
Review №37

Very helpful staff. Love the products. Could spend a lot of time and a whole paycheck here.

Mi
Review №38

I love Lush, but every time I go in the store the employees can be quite rude and/or overbearing. There have been multiple times where Ill be checking out and the employees will either be very cold towards me or they will be in a conversation with another customer. Not all their employees are like this, however, but when Im buying a product at a store Id like the employees who represent the company to be polite.

Ma
Review №39

MY FAVORITE! Great natural, vegan products that work and smell great. Great for gifts too. Prices arent the lowest but its worth it.

Da
Review №40

Lush is a little hard to explain. ITs a store selling natural hand made soaps, cosmetics, bath bombs, fragrances, shampoos, all with the normal uptight facade of normal marketing thrown out the window. Its fun in a Lush, most of the products seem more like art or edibles, but quality is high and so is the fun. The upselling was turned up high on the last visit :(. But we new what we were looking for, the spinning bath Bomb will play tomorrow.

O
Review №41

Lots of glitter bath bombs. I dont do baths. I was looking for specialty soaps for sensitive skin, but at $18 a bar Ill make my own. Way too expensive.

Su
Review №42

The prices seem high but in reality the products last a long time so respectfully...for me anyway, Big Hair shampoo is an awesome buy!! And the smell...unbelievable!

Re
Review №43

A thoughtful company who stands for what they believe in and doesnt waiver in the face of the ignorant masses; AND you happen to have amazing products while treating your employees with dignity?! Now thats a company I can get behind!

Al
Review №44

Dude, I dont care. Their stuff smells great, their staff is helpful, and its my daughters favorite store.

Ka
Review №45

Great staff, great products just wish they would give more advance notice when discontinuing certain products. Seems its always one of the favourites.

Sa
Review №46

Very clean and helpful. All the employees are friendly and I love their products

Ju
Review №47

I dont think I have to explain just go and buy everything that is in your price rang. There is stuff for the family and everyone else you know. Plus there is something for every accusation.

To
Review №48

Only place to go for my dread shampoo. Only bath bombs I can use. Happiest staff on earth

Lo
Review №49

There is a really rude girl that works here. Ive never written a review before but her comments that she made have been bothering me all day. She was talking down to me like I was stupid and had 8 heads. Not only that, but she was talking so loudly to me that every customer in the store turned their heads to look and I was rather embarrassed. Terrible employee and probably a terrible person. Wont be going to this lush again.

Em
Review №50

Great customer service and so many options. I love the more earthy scents and having the option to get a free sample of certain products youre interested in trying.

Kr
Review №51

The individual who assisted us was very helpful and was able to offer different suggestions. I always leave the store with something that makes my skin feel wonderful- today it is lemony flutter!

Ch
Review №52

Very helpful staff. My wife and daughter love their products and say they work well.

To
Review №53

Great one on one customer service, told the rep it was my first time there and she was very helpful. Highly recommended.

Ca
Review №54

Products are great, if a little expensive...but when youre shopping cruelty-free, chemical-free, etc. thats to be expected. Salespeople will always try to talk to you, which can be helpful but sometimes moves into pushy territory.

Su
Review №55

I love this store and the products. Sales people are fabulous. Products are yummy.

E
Review №56

Associate was very friendly and helpful.

Br
Review №57

Great staff! Who are really knowledgeable kn products and gifting items. GO CHECK THEM OUT!

An
Review №58

Always enough staff to keep up with the traffic the store gets amazing selection love love love

Li
Review №59

So many great body care items

Ca
Review №60

They have something for everyone! Friendly, helpful staff.

Pa
Review №61

A young man named Drew was so helpful to me thank you

Da
Review №62

I walked in with my lady friend who was shopping for her little sister. I asked about a bath of water to a woman named Caitlin. She took all of her attention to assist me with questions and how the product works and whats in each of the ones she used on me. Way to go Caitlin! Customer service through the roof! Knowing I as a male, probably wasnt going to buy anything but she still took her undivided time and attention to demo and explain products. Makes me want to come back and get things for my female family and friends! You rock Caitlin! #Promote!

Sa
Review №63

The employees there are always so helpful and knowledgeable. Plus, dont even get me started on how good the products are!

Da
Review №64

I often get bath bombs from LUSH, today when I went in a wonderful lady named Kim went out of her way to talk to me about the skin care products you guys carry, and helped me decide which would be best for my skin type. Wonderful customer service!

Da
Review №65

The products are amazing and reasonably priced.

Mi
Review №66

In love with everything and they have excellent customer service at all times

Th
Review №67

Great place

Za
Review №68

Extremely helpful staff. The items seemed overpriced but I dont have anything to compare them to so I cant really remove a star for that.

Bi
Review №69

Men if u want sum real soap get the outback soap from here thats some true grilly Adams fresh GQ soap

Ti
Review №70

Its the soap stores of soap stores!! All natural soaps!! Their bath soap for great also!!

Jo
Review №71

Love this store. Everythings hand made and smells so good

Er
Review №72

My wife loves going here and all of the products they carry and gentle on your skin. Everything is reasonable priced for non-garbage filler style products that you would normally find at other stores.

li
Review №73

Very nice staff and they were very helpful

Bu
Review №74

Awesome sauce...the people that work there are so friendly and helpful.best soap ever!

Mo
Review №75

I liked the staff they were very nice and well-spoken

Cr
Review №76

They are always so helpful and willing to please kids when we come in

Mi
Review №77

My wife and daughter in laws love lush .

Jo
Review №78

Love this store...very friendly and helpful staff.

i
Review №79

AWESOME..finally no chemicals in anything all natural

Jo
Review №80

Great customer service and I love their products. I basically live here.

Sh
Review №81

Bath bombs are my favorite!

Va
Review №82

I love everything about this store. The sales people are friendly and helpful in matching your needs to the products that will work best for you. After just 3 days using Enchanted Eye Cream, I already notice a difference not only the crows feet, but also in the puffiness under my eyes. My one daughter had problems with dry itchy scalp but the bar shampoo and scalp treatment has worked wonders. My other daughter had oily flat hair that now looks model perfect after using one of their shampoo bars and the only thing that keeps her acne in check is their facial wash for oily and problem skin. Our family is living proof that mother nature knows best. All the Lush Cosmetic products we used have exceeded our expectations.

Al
Review №83

It smells great, the staff is wonderful, and its just a nice place to get some (relatively expensive) self care items.

a.
Review №84

Super nice staff and products

Co
Review №85

Great products and good customer service. Pricey but the quality is worth it

To
Review №86

Not my favorite store personally but my daughters love it!!! ;)

Tr
Review №87

I simply loved this store.

Sa
Review №88

I love Lush. But very expensive for me!

Je
Review №89

I love their business model!

Ka
Review №90

Im 100% obsessed with Lush. Everything I have bought has well been worth the money. And the staff is EXCELLENT

Ru
Review №91

The staff are very knowledgeable and friendly!

Se
Review №92

Everyone was super awesome, and very knowledgeable about their products. Well return for sure.

Ca
Review №93

If you want organic soaps and beauty aids...this is the place!! Long time patron!

St
Review №94

Great products clean store but way to expensive.

Ma
Review №95

Theres an automated massage chair right outside.

Ja
Review №96

A little enjoyment of life

ch
Review №97

Awesome products!

Am
Review №98

Love the products and the friendly staff

Er
Review №99

Cool stuff and cool people

Jo
Review №100

Nice bath bombs

Information
48 Photos
100 Comments
4.5 Rating
  • Address:104 Walden Galleria, Cheektowaga, NY 14225, United States
  • Site:https://www.lushusa.com/?utm_source=google&utm_medium=gmb&utm_campaign=689
  • Phone:+1 716-683-0391
Categories
  • Cosmetics store
  • Beauty supply store
  • Gift basket store
  • Gift shop
  • Perfume store
Working hours
  • Monday:10AM–9:30PM
  • Tuesday:11AM–6PM
  • Wednesday:10AM–9:30PM
  • Thursday:10AM–9:30PM
  • Friday:10AM–9:30PM
  • Saturday:10AM–9:30PM
  • Sunday:7AM–9:30PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • NFC mobile payments:Yes
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