I will always have my Ford Explorer serviced here at Malloy Ford in Charlottesville. Although we may be in the midst of a pandemic, and there may be staffing and supply shortages, the only suggestion I would make for the service reps is to please call the customer to give an update on the status of our vehicle even if it would take longer than what you originally told us. I appreciate the honesty of the suggested maintenance, recommended repairs needed, and most of all, the respect given by every person from the person answering the phones to the cashier.Thanks for keeping my car running.

I purchased a used car from Malloy Ford this fall. The salesman was straightforward and was not pushy. I felt like the deal was fair and they offered a warranty on the 10 year old car (1 month, but better than nothing). Overall, I would definitely visit Malloy Ford again.

Overall I’m always happy to use Malloy. I mentioned at check in I had an appointment at 12. They said they could get my car done by 11:30 at 11:45 I asked for a shuttle to my appointment that was 7 minutes away… it took them 5 minutes to then tell me they don’t have a shuttle ride for me.. granted my car was done by 12.. I was late for my appointment which was fine as my appointment understood but added unnecessary stress and annoyance. I feel that when making an appointment to get your car done a oil change should take no longer than a hour. I choose to come to Malloy because they understand the ford brand since they sell a majority of them. I know it wasn’t the lady’s fault but in all honesty they shouldn’t give unrealistic time frames and they should always have a car for the shuttle to use… I asked prior to 11:30 for a shuttle to be available if my car wasn’t done. 2 hours for a oil change is a little ridiculous if you ask me

Great no pressure salesperson. I was in and out in under an hour after ordering a new 2022 maverick hybrid pick up truck with every option and color I wanted. Best new car buying experience I have ever had.

I had the most wonderful experience at the Charlottesville Malloy Ford yesterday morning. I’m new to the area and terrible with cars, and I hit a curb and had to have a minor repair. The staff there was extremely professional, kind, and the service was quick and efficient. I would specifically recommend Elliot who was my advisor. Elliot was so kind and very knowledgeable. Gabe was the tech who fixed my car and it’s good as new! I can’t recommend this dealership more highly! :)

I brought my new vehicle in to add roof rails. The service folks forewarned me it was the first time they’ve done this work on a 2021 model. Turned out to be more complicated process than anyone anticipated but Logan (I think that’s his name) from the service department really went above and beyond to ensure the work got done. It was honestly the best customer service experience I’ve ever had at a car dealership.

Big shout out to Carla, and the Malloy team.They provided a wonderful environment for me to make anInformed decision on my auto purchase....Thanks muchRC

Best buying experience ever! Carla is super patient and helpful! The entire staff was friendly and courteous! Get you next car here! #makeitmalloy

I was not in the market for a vehicle, however in just browsing I found something that I did like. Thinking I would not get approved, I DID! The salesman was very nice, listened to my wants and the Finance Manager made it a SLAM DUNK!!!! It was a painless experience & I was approved and out the door. You guys rock 👌🏾

This was my first service visit to Malloy Ford and was the greatest experience I’ve had at a Ford dealer. Brandon was very understanding and helpful throughout the whole process. Clear communication, prompt, and very polite. You couldn’t ask for a better service advisor. 5 stars well deserved and will come to Malloy for future service from now on!

Absolutely incredible and knowledgeable staff and mechanics! I couldn’t have asked for better customer service and such a quick turnaround on unforeseen last minute repairs needed before heading out of town. Thank you, Malloy Ford!!!!

My wife and I were pleased with how smoothly everything went with our purchase of a new truck from the commercial sales manager to the finance department. We were able to get the deal we were happy with. We highly recommend giving the staff at Malloy Ford an opportunity to work with you on your next vehicle purchase.

I want to give a special thanks to Elliott my advisor and Gabe my Tech for figuring out what was wrong with my truck quickly. Im from Florida and they helped me like I was one of there own. You guys have a great team keep up the good work and thank you very much.

Great service adviser, work completed quickly and was ready when they said it would be done.

Best dealership experience I have ever had. The entire sales staff were overly accommodating and helpful. Ken the used car manager did not mess around when he evaluated our trade in value. Shannon and Eric the sale managers were among the most generous and helpful automobile professionals I have come across in any process I have been a part of in my life. The finance department must have a magic hat in their office with what they were able to pull off for me. I HIGHLY recommend checking out this dealership before you buy anywhere else.

I had a very good experience with buying a used Ford Ranger from Malloy Ford in Charlottesville. Andrew on the sales team was very helpful and knowledgeable. Their prices were very fair compared to market value and there was no long list of hidden fees. Overall, I am very happy with my purchase experience and I will certainly be back in the future.

Great experience. Bought a used cargo van online from out of state. Brandon picked me up from the airport and everything went smoothly. The vehicle was exactly as advertised, and I could not be more pleased with my purchase. I gladly recommend Malloy for their honesty and high level of service.

My faith in Malloy is restored! I was scheduled to have some work done which was recommended at my last visit. When I showed up today, I was told that work didnt need to be done after all. At first I thought, Oh, they probably forgot to order the parts. But when I got home and read the invoice it stated that the mechanic who recommended that work is no longer with Malloy due to inconsistency. This saved me hundreds of dollars.Ive been going to Malloy for many years and was so glad this problem was resolved. I believe they have good mechanics and they have solved problems no one else could figure out.Good mechanics are very important for a dealership!I also appreciate their large, comfortable waiting room, especially during this pandemic.Overall, I highly recommend Malloys services!

Very poor. I had a hard time making an appointment for warranty service. No one answers the service center phone and the internet appointment booking was not working. Finally reached Katie who had to talk to the service center and scheduled the appointment. Katie was very helpful. The work was done but no paperwork was given. Then I drove about 2 miles before the oil pan shield fell to the ground. It had not been tightened enough.. I called and was .able to talk to Katie again who talked the Glenn, the service manager. Malloy did come and fix the pan .right away.but my confidence in their work is non existent.

Our sales guy Hakeem and his boss Christian was great I have no issues with them the only issue I have is their product we bought two trucks one was an F150 The other was an F250 and both are having electrical and software issues electrical parts needed we have spent more weekends at Molly Ford then we have at our own house or having to DRIVE brand new trucks and wait on parts I can understand having one issue with one truck but not multiple issues with both trucks when you buy something new you expect it to work not having it worked on do not recommend buying anything from Molloy Ford or you will be in their Service department the whole time you own a Ford

Making my appointment was easy, as was dropping my car off for servicing. My email from Malloy had a Track Status button. I could check how far along they were with the servicing and found out in that fashion when my car was ready to be picked up. No hassle!

My Sprinter was towed in overnight. The service person whom showed up at 05:30 was gracious to allow me use of facilities.They were straight up about the length of time for parts. So my fleet owner decided another route.Very nice people there.

I had an issue with my 2001 Excursion 7.3l on a Friday afternoon and I was 4 hours into a cross country trip. I got to the dealership and they troubleshoot my issue and had me back on the road in under 2 hours. Outstanding service and the staff was outstanding and super helpful. I would highly recommend this dealership to all.

Service Manager is great.. He accommodated my needs and made sure the job was done correctly in a timely fashion!.. The mechanic Steve was friendly and very accommodating and helpful as well!..

This will be my 3rd car purchased from Malloy Ford. My husband and I arrived couple hours before closing time. They appraised my car that I was trading in that I had bought brand new at Malloy Ford in 2017. And test drove the vehicle that I was looking at. We were in and out within 2 hours. It was the smoothest car buying experience. Our sales lady Renee was amazing she was welcoming on a family level and professional. She wasn’t pushy at all and went with the flow with what ever you were comfortable on doing, she was right there with you. I even received a thank you letter from her in the mail. We will definitely be going back! The hospitality at Malloy keeps bringing me back.

Had an 02 F350 cooler boot clamp blow on a long haul trip via 81 south at 3pm Saturday of Labor Day weekend and these guys were the only service center open for 100 miles.Elliot and Colton stayed late, fixed us up, and got us back on the road in under an hour. The dealership even had biscuits for our two Dobermans! Thanks so much for the 5 star service and going the extra mile on a holiday weekend to get us back on the road.

Andrew and the other Malloy Ford team members were outstanding. Great communication and customer service throughout the entire process of finding and buying the vehicle. I highly recommend Malloy Ford!

I wss very pleased with the serviced I got. Elliot and the rest of the staff were great. I would like to give thanks to Malloy Ford and Ford Motor Company. Very pleased with everyone who assisted me in getting the problem fixed.. Malloy Ford is a great place to take your Class C motor home on a Ford chassis for repairs. Great job guys.

Logan, you are the customer service representative that I want managing my business at Malloy Ford. You’re polite, concise, and oh so right for whatever task at hand.Thank you for digging in to make me happy with the CarPlay app. I didn’t leave Malloy Ford wanting for more ! Service was complete !

Dropped in to Malloy Ford to see if they could complete an outstanding recall on my Ford F- 150. They got me in and took care of the recall, changed the oil, and completed a complimentary Virginia state inspection. Very courteous and professional. Nice, large waiting area for customers. Great change from their old location!

Renee was an extremely big help when it came to me purchasing my Ford Fusion. I told her what I was looking for in terms of price and mileage and she gave me exactly what I asked. I appreciate her patience and transparency when it came to the questions I asked about the vehicle. Thank you again for helping me get my new ride!! #getyourwhipwithnaenae

Malloy Ford fixed a manufacturers recall on my Escape for me. The process was smooth and easy. I didn’t have to come out of pocket a penny. Evelyn Akers was the one who assisted me in the process and she couldn’t have done a better job. If you need anything fixed on your Ford I highly recommend using them.

What a great buying experience. My sales associateMr. Dean made it so easy . New his product inside and out . I explained my needs and he delivered.No pressure to buy. Right down to earth guy. He is there for the buyer. Mr George the finance guy set me up with a doable payment. Another easy part of the buying process. My next I will surely go back to Malloy.

Absolutely inept. This has to be the worst automotive service I have ever had. To put the story short. I had made an appointment for rebuilding a differential. They gave me a date and I brought my car in. I did not hear back for 5 WEEKS and was only after I called in EVERY SINGLE DAY for week did I get an answer they were just now starting work. Incredible. 3 WEEKS roll by with still no news, no updates. Again, spam call until I get answer on where the hell is my car. Turns out they were missing 1 single part. The idea apparently being to just wait till a stock part from a decade old car somehow gets back in stock. Did not even bother to update me on this or seek aftermarket replacement for this part with my permission. Another week rolls by and I finally get my car back with not all components in the diff even replaced. Amazing. Cherry on top, I had my AC serviced and almost entirely replaced 6 months ago. I got my car back with the AC somehow broken too. I would rather toss my car off a cliff than ever take it back to this level of incompetent. If I could charge them for having no car for near 2 months because they are terrible at admin I would.

Very friendly/knowledgeable staff.They stayed late, and met us in the middle of our offer and their price

Brought my Vehicle in for a check engine light they diagnosed the issue and fixed it. Logan was my service representative he kept me updated throughout the whole process. I unexpectedly received a follow up call from both Logan and his service manager Mr.Goodrich. I will continue to service my Ford Focus with Malloy and recommend this Dealership for service.

Definitely not bringing my car here for service again. Scheduled an appointment at 9:30am, here I am still waiting for an OIL CHANGE at 11:30am. It should not take 2+ hours for this. Do better, Malloy.Edited to add that Glenn took care of me and provided me with his information to have my car picked up and dropped off for my next oil change. I appreciate you working with me, Glenn. Thank you for your help.

The salesman Austin was superb. Quick attentive service and he found the perfect car that fit all my needs and my budget. I am not the biggest fan of their service dept from a prior experience but the sales dept was fantastic and I am glad I gave Malloy another chance.

I drove in to the service area, the technician who was outside (sorry I don’t know his name) but he greet me with a smile and walked me to the service center office.Elliot took care my request and Gabe helped me with my tire. Very efficient, friendly & welcoming.

My wife and I purchased a F150 from Malloy of Charlottesville. The whole experience was pressure free and our salesman, Hakiem Dean, was the most pleasant person to deal with. He guided us to what we needed as far as budget and needs instead of trying to guide us to the most expensive truck on the lot. When we picked our truck and it was time for negotiating that was smooth as well. They worked with us on every aspect of the sale and made us feel like we were definitely in the right place. Thank you Malloy Ford.

Didnt bother to check my warranties so I was charged 90$ for an oil change I should get for free. On top of charging 130 to clear some codes for a backup camera…. Nice..

As a mom of two young children, it’s always top priority for my car to be safe on the road when carrying my precious cargo. Ford Malloy always services my car with that in mind. They let me know when there is an issue and how to spend the least amount of money, while also thinking about future repairs. When you have an older vehicle, staying on top of maintenance and service is important. I once again left the dealership knowing that my car was in top condition and it was yet again safe to drive. Thank you for your consistent service and dedication to your customers.

We had been looking for a vehicle, and had been to other dealerships that we were not satisfied with. We went to Malloy, and Carla made our experience easier than I believed it could be. The whole team was welcoming and pressure free, so we came home with a new vehicle. Thank you, Carla!

I want to complement the service writers and the service techs at Malloy Ford. Everyone went above and beyond to solve a problem. This is the third time I have dealt with Malloy Ford since I moved this area and they always have been extremely accommodating and helpful in anyway possible.. I’m probably driving the last car I’ll ever own, but if I were to buy a new car I would definitely buy from Malloy Ford

Christian was AWESOME answering my questions. It was the best service experience!He alone would be the reason I return to Malloy Ford Charlottesville.

CAME IN KNOWING WHAT I WANTED. Kenny was awesome he helped us every way he could. Did not try to sway or up sale us. He found exactly what we were looking for no hassles. JT was able to get our financing right where we needed it to afford the vehicle of our dreams. Incredible service and warranty to ease your mind. i have bought here before and will continue with service and staff like this. Keep up the great work Malloy!!! 10 out of 10

I saw a similar comment and experience in the review, but it was the worst automotive service I have also ever had. I called them as I brought a vehicle and did not hear from them for OVER TWO WEEKS. They did not even put me into the system. They promised to keep in touch with me, but I did not hear from them for ANOTHER COUPLE OF WEEKS. I had to call them again. They said they could not call me because they lost my phone number. I asked them to start inspecting the vehicle immediately and left my credit card number while asking them to send a receipt. No reply for OVER THREE WEEKS, and I found that they withdrew money from my credit card without letting me know and without giving me a receipt. This is unprofessional! In addition, they made a wrong receipt and overcharged, so I asked them to charge to a promised amount. They claimed their labor had to work over hours and refused to change to the agreed amount. I decided to pick up the vehicle as other Ford dealer offered to work on the vehicle. I was forced to pay a significant amount just to inspect the vehicle, got nothing repaired and waited for THREE MONTHS for no outcome.

Staff, both sales and service were very helpful and professional. Vehicle delivered when promised. All work was completed as stated.

Amazing service, great selection, Hakiem is awesome and will work with you to get the vehicle of your dreams.

Jennifer in Service has been excellent in taking great care of our vehicles. Not over selling repairs. Doing things that need it and watching things that will need it down the road. Great communicator and customer service

Everyone at Malloy were helpful friendly and professional.From checking in at the service desk to checking out really enjoyed my visit and the work done on my truck was great!!!Thanks team Malloy!

I was very disappointed with the sales personnel. We had purchased a very nice used car from Malloy. It did not come with two sets of completed keys. I asked then if they would add the completed part to which they said, “we can do that. After almost 2 hours, I was greeted with the two sets of keys and a bill for almost $300.00. I was told by the sales manager that the sales person should have told us about the situation. He hadn’t at the time. He also said that he would go over all of the features of the car, which he didn’t.The service manager said that he could reduce the bill to $149. I will not return. I will rather go to Madison for much better Ford service.

This is the best buying experience Ive had. I tried to order an F-250 back in March. Unfortunately Ford Motor Company cancelled my order. Thanks to Shannon & the staff I got a good deal on an Ford Ranger that was on the lot. The staff was great. I really wish I negotiated a little harder on my trade in. I made the mistake of looking what they are selling my trade for!

I usually have a very pleasant experience when I go to Ford Malloy. Everyone is professional, there are no long lines waiting for service. I actually enjoy sitting in your comfortable lounge for a couple of hours. I have been a customer for many years and I appreciate knowing that Im always going to get a fair deal.

Ive been coming here for service for a few years and have always had great customer service and excellent care of my car! I decided to purchase from there as well and received even better help and assistance throughout the entire process from Renee and the entire team! Malloy Ford is terrific from top to bottom and I am very happy with them.

Overall a pleasant experience. Kenny was my sales person. He was not pushy and provided answers to my questions. Eric, sales manager was helpful in us reaching a sales price for the vehicle.Overall a positive interaction.

Jennifer in service was very professional and quick to get me processed in and out. She made sure that everything my car needed was taken care of and then explained it all to me when I picked it up. A pleasant experience.

If you want the best service experience especially when you are frustrated with having to do the whole process make sure you see Maria at Malloy Ford. I would have given 20 stars had it been an option!!!

Went in for a recall, was warned beforehand that it would be a lengthy visit. Came prepared. Staff was extremely helpful, they recommended state inspection and oil change along with general checkup. Had everything done at same time. Super friendly, helpful and knowledgeable staff.

The service is solid, but the timing is borderline absurd. I scheduled service for 7:45 in the morning with the sole intent of avoiding a long appointment caused by delays ahead of me. It still took nearly 3 hours (2 hours, 55 minutes) to do a simple oil change and state inspection.Its also quite annoying that even when you go though the web app to schedule the appointment, and fill out all the necessary information (including the services needed), the people checking you in have no idea why you are there and you have to tell them everything over again.

Tiffany scheduled my appointment. Richard in parts confirmed parts available. Service Manager, Glen made extra effort to reconfirm parts and services were available and aligned for my appointment. Elliot checked me in and Lucas followe through; he knew the ropes with Ford to ensure maintenance was completed and properly priced with my extended Ford plan. Looks like a “team” has resurfaced at Malloy Ford so I’m happy to continue taking my Ford service requirements to Malloy.

Took our vehicle here to be worked on. They kept it for 2 1/2 weeks i called numerous times and never got a status update, and then finally called back again and i was told they couldnt find a problem with my vehicle and told me i could come get it. Get there and had derp scratches down both sides. We made the manager look at them and he acted like we made it up to blame them! Do not recommend at all!!

I had a bit of a deadline to get my car inspected and Jennifer made sure to schedule me quickly and the service recommendation was to get new tires. They gave me a price better than I could get elsewhere and everything was handled efficiently without any problems. Happy to have such great service! Thank you all!

Austin and Eric were really great to work with. Extremely kind, professional, and we could tell they had our best interest at hand. Would highly recommend Malloy Ford to purchase your next car!

My car was seen in a timely manner.Everyone was very nice.

Responsive and do good work. Nice place to do business. On a second visit, same experience. A trainee service advisor was particularly helpful.

I purchased a vehicle from Andrew a couple of days ago. It was hands down the best experience I have ever received at a dealership and he will get all my future business. He knew exactly what I wanted, offered me a great trade in value, and a more than fair purchase price on the new vehicle. Everyone at Malloy seemed excited and pleasant. If you’re looking for a new vehicle, make sure to ask for Andrew!

We had a major issue with our new ‘used’ Ford truck. Logan was AMAZING!!!! We had delay after delay and he notified us every time and went out of his way to help save us money!!!

After weeks of trying to find somewhere that had open slots for state inspections, we finally stopped by Malloy. And just WOW. Where I had been getting no after no after no, Malloy said “we will try our hardest to get it done today”. And they did!!! Everyone from Vicky to Elliot to the very nice lady that checked me out were absolutely fabulous!!

Awesome experience. Myself and my wife needed vehicle upgrades and better gas mileage. We had certain criteria that had to be met on needs (payment, vehicle equipment, and additional features and items along the way). Brandan, Shannon, and George and the rest of the team worked tirelessly and vigorously to get us what we wanted and where we needed to be. The process was painless and efficient. They were so busy also and still made sure every customer was taken care of. We give them an A+ or a 15 out of 10. They went above and beyond to make sure we were satisfied. Highly suggest them for your next purchase. FYI, the new ranger is a great truck and beats the Tacoma and Colorado hands down. The fuel mileage is great and the truck is a tank and so sharp looking. Go see these guys if you are in the market for a new Ford or even a used car, they were the best.

I recently purchased a 2012 Dodge Challenger from Malloy Ford, Kenny Benton was my sales associate. He was very professional and informative during my purchase experience. I was at ease knowing that I was buying a car from someone who knew how to take excellent care of his customers. I had to be at work and was unable to take the car with me so he delivered it personally to my place of employment later on that afternoon. Im so thankful that I bought my car from Kenny Benton and Malloy Ford. Top notch customer service. Definitely worthy of 5 stars. Thanks again Kenny.

The only negative fault that I have for this visit was lack of communication. I was never called with information on what was going on for the lengthy service. I called several times with only one call not returned. Other than that the service department is reliable and professional. I have bought several vehicles from this dealership and would recommed them to all my friends and individuals that I have worked with in the past. I always use them for any major or small service needs.

Hakeem is professional, down to earth, and focused on customer service. We are waiting to pick up our vehicle. That is probably the only issue...not enough technicians to detail the inventory. All front office people were friendly. We will continue to visit Malloy Ford for new rides and service for our existing fleet!

The staff are friendly and try to answer all questions. Considering the current times they do there best in the face of parts shortages and limitations

We werent satisfied with the service we received. We left the car Wednesday afternoon and expected that the car would be looked at first thing on Thursday morning. When we called at noon to see what the status was we were surprised that the car hadnt even been looked at yet. The technician looked at it Thursday afternoon and was having trouble diagnosing the problem. The car had to stay overnight. We expected it would continue to be looked at first thing on Friday but that didnt happen either. The technician was pulled to do something else. Same thing happened on Saturday. The car wasnt fixed until Wednesday afternoon, one week after we brought it in. Bottom line - we did not feel like we were a valued customer and a priority to this dealership. Once they had the car hostage, we expected it to be a priority to them but it wasnt.

Courteous staff and fast service. Nothing could be better!

Jeniffer at Malloy took our appointment and followed up until the end. Kelvin, the driver got me home and then back to pickup my Escape ...the ride was great, we talked about Charlottesvilles different areas and really enjoyed the ride. Thanks, we will be back for the next service appointment!!

So I scheduled an appointment for an inspection sticker through these guys at 10 am expecting it to be in and out. You know thats the hole point in scheduling in advance. But that was not the case it literally took me 2 hours to get it back. Walk ins had priority over me when I Scheduled the appointment for a specific reason. I asked the service rep whats the point of scheduling an appointment in my eyes i felt like he pretty much told me to come in at 0700 to get out faster. Again what was the point of scheduling an appointment.

Trying to remain positive! It could always be worse. My car has been in the garage for over a month. It has bumper to bumper warranty. I have no idea when it Will be ready. I keep hearing it should be but it It never really is.Hopefully, I will receive good news today or this week.

Gaites was very professional and informative throughout the buying process. His frequency and types of contact made the information timely but not pushy or too strong. I am happy with the purchase of myF150.

Our sales rep., Brandan, was excellent as was the finance person JT. Was very impressed with whole experience. We would absolutely purchase from Malloy Ford again!

I had the best salesman any woman could ask for Brandan Scott. A1 service. Found me exactly what I want it

Miles was tremendously helpful during the process of finding my daughters first car, 2018 Ford Fusion. Everything went smoothly, very professional! Thanks

I had unusual damage to my car. The Staff at Malloy, especially Vicky Martin, set up a convenient appointment, took care of all the damage assessment and all the rest of the insurance issued. They even found another unrelated problem, that was covered under warranty, so no charge. This is a very thorough and reputable team.

Professional, friendly and good prices for quality service on my F150.

Very good service and they went the extra mile to help. Thanks Logan

This was my second oil change. The staff was friendly, professional and cordial. Each person I encountered greeted me immediately upon entering the office and while waiting for the car to be serviced. Also loved watchingthe employee interaction with each other. Upon leaving, one employee even took the initiative in helping me resolve a dashboard issue which I did not understand. Overall, I had a wonderful experience, as usual. Kudos to Malloy mgmt.

My wife, and I were looking for a mid size SUV we could use as a daily driver. The salesperson, Gaites Brown was awesome, and a tremendous help in finding the correct vehicle to fit our needs. I know we probably drove Gaites crazy test driving different vehicles, but he was more than happy to help through the entire process. I cant thank him enough for his patience. The finance man JT did a awesome job getting me a good interest rate for a used vehicle. These two gentleman went above,and beyond to make sure my wife and I were happy. If you need a new, or used vehicle you should definitely check out Malloy Ford in Charlottesville Va.Thank you so much Gaites, Jt, and the team at Malloy Ford.P.s. My wife, and I love our new Ford edge.

Kenny Benton is absolutely awesome. I’m a sales manager in a different field and I cannot express how impressed I am with him. He helped us get the car we had been looking everywhere for. He went above and beyond to help me out. No pressure whatsoever and genuinely wanted to help. If you come to Malloy Ford and you don’t ask for Kenny Benton, you’ve already lost out.

Awesome place to buy clean car , all employees are polite and professional in sales process, Gaites Brown sales consultant is wonderful and has great experience!

Excellent customer service provided by Jennifer Shipp on Tuesday., 6/8/21 at the Malloy Charlottesville Service Department. Jennifer provides good updates for customers who choose to wait in the lounge. Once again, she was very pleasant and friendly. Also Vicky was very welcoming to all customers in-line when the door opened at 7:30 am. It was another great experience!

Brandan S was AWESOME to work with! Honest, efficient, very quick to communicate, and knowledge. He made the experience great and we will be buying another vehicle from him soon!

Yea, Vicky Martin is back! Best Service Writer ever! Always a pleasure doing business with Malloy Ford of Charlottesville. You can always count on Vicky & Jeff Wilson, whether servicing or buying a new Ford!

Very friendly, knowledgeable,, attractive and polite. Exuded trustworthiness. Long time customer, very nice new plant, though less convenient than older location. Extremely nice facilities, however, so understand the move.. Thanks again, Jennifer.

Everyone was very nice and went out of their way to work me in for my oil change, Im very satisfied with the service at Malloy Ford.Every time I go to Malloy Ford Everything gets taken care of me without any problems. Im so glad I came here, they checked out my car and filled of fluids for me and I didnt even have to ask, Thank you Sarah for all you do and The staff at MALLOY Ford you amazing. 08/20/21

Service technician took great care of my situation

Really excellent service! This was my first visit to Malloy so I had the conversations beforehand to make sure we understood each other. In addition to an oil change there were various issues that required experienced attention. Brian was right for the job. I’m on the road cross-country; every snag is a concern. How might it sideline me in the middle of nowhere. Brian gave me comfort in fixing the problems and explaining them well. Glenn the service director was an appreciated interface. They were generous in working with me. I’ll be returning as I make C’ville a regular visit.

Recently, my husband had a significant repair on his 2007 F150 unexpectedly evolve into a major issue. Malloy Ford was AWESOME! Stacey communicated with him quickly and clearly, helped him make decisions to resolve the issue, and facilitated the repairs at the best price possible. They went above and beyond.... even returning the truck cleaned and looking like new!

Had a really great experience buying a car from Kenneth at Malloy Ford. Everyone there made the whole process very easy. Would definitely recommend them to anyone.

My husband and I were in the market for a mid-size SUV for our daughter. We worked with Irving while we were at Malloy. Unfortunately, it didn’t work out this time, but Irving was very helpful and patient with us while we weighed the pros and cons of a couple of cars on the lot. We would definitely recommend shopping at Malloy. Thank you, Irving! It was a pleasure to work with you.