Effortless transaction. John was a pleasure to work with. Great communication and follow through. If youre looking for a more personal buying experience, check out Volvo of Charlotte.

I called Wednesday night to inquire about purchasing a V60 Cross Country and spoke with Jeremy who informed me that the dealership was closed. He told me he would called me in the morning. I never heard from him so I called at noon on Thursday and asked to speak with him but was told he was busy. I then called again at 2:30 and he was still busy so I left a message. Its now Friday evening and I have yet to hear from him. I ended up contacting University Volvo and received excellent service.

I feel scammed, bought a used Volvo S60 from them. The car has a lot of mechanical issues. They said that the car is perfectly fine. If you are looking to buy a used car from this dealership, I really recommend taking your car to a good mechanic before purchasing a vehicle.

Fabulous service as always from our Volvo dealer and a super helpful staff!

Visited dealership to have front brakes replaced under warranty for my 2018 XC 60. Friendly and quick service. I made the apt through my Volvo app. Waiting area is nice.

Courteous, professional service and done on time and per estimate.

Volvo is always great. Did my service and was out from there in 30 minutes. Drove a new xc90 for fun.

An automotive dealership shows its true colors when you dont buy a car, and I have to - HAVE TO - commend the folks at Volvo of Charlotte for being as friendly and helpful as can be when my husband and I were car shopping this week. John is a fantastic sales rep, put us at ease completely and did everything we asked and more. We simply decided to delay buying a new car for a few months.Because John and Volvo of Charlotte were so helpful and understanding, we are definitely returning to get that Volvo XC60 we want. Customer service is everything.

This place and the people who work there are wonderful. Such a great experience! They were able to help me purchase my dream car with no hassle. Christine and Andrew were amazing people with great personalities. I would recommend working with them and their great team at Volvo!!

I fell in love with the Volvo in 2020, but the stars didnt quite align for my purchase until yesterday!! (August 2021) the entire experience was first class, just like their cars. I never felt rushed, pressured, or even the slightest bit taken advantage of. In fact, they went above and beyond to get me an UNBELIEVABLE rate, AND picked up both me and my daughter from a separate dealership where I sold my previous car. John is top notch, and truly knows his products, as well as red carpet customer service. Id give 10 stars if I could!!!!

Item broken or not working was not fixed. So I have to make another appointment! Extremely annoying

Sam was very efficient. Frederick was great. The kind of guy you would bring home to meet your mother. Fred was so patient with us acquainting us to our new car. Greg was also professional with the finance stuff. Jimmy made sure we received a discount for being a health care worker. Would do business there again!

Second Volvo purchased here. Sales representative (Sam) has worked there 26 years and the smoothest process of EVER purchasing a car. In and out in less than an hour and the car was detailed, and our personal information was already inputted into the car so there was not much for us to do. Would definitely buy from them and would recommend to our family and friends.

One star is ONLY for the Service department. Sales is great, (work with Greg Simmons). Our review of Volvo Charlotte’s service operations is the HIGH cost! The technicians are master technicians, the work is good, they aim for total customer satisfaction, but when you look at the cost, (the service advisor says, that’s it, no warm fuzzy feeling when getting the Dollar Shaft), it’s our personal opinion. We now use University Volvo since it has a much warmer staff, and modern Tier-1 Volvo building, vs. the outdated facility at Volvo Charlotte. If we’re going to open our wallet, at least we’re in a beautiful building, have snacks, coffees and Wi-Fi. Again, it’s all about the cost and lack of confidence from the service advisor. They “broomed” us. Now we use University Volvo and a Volvo Independent in Charlotte near Uptown. Just our $.02

I came in knowing what car I wanted. They had us in and out in an hour. The best car shopping experience I have ever had.

We had the absolute best experience with John! We visited four different brands to decide what car we wanted to lease and it made for a really long day. John was by far the best person we worked with. He made it straightforward and did not play the game. So happy with our Volvo!

Andrew is amazing!!! He helped with my husband buy a car and he is so nice, funny and just makes this whole process easy and fun! Highly recommend going here and using Andrew!!! Thanks for such a easy process

Quick reliable service team.

Loved going to Volvo of Charlotte! We were lucky enough to work with John Vena. He was patient, answered all our questions, and was not overly “sales-y”. When I decided the Volvo XC90 was the one for me he searched and found the exact version I was looking for. We worked with Greg for the financing part and he was efficient and kept us entertained. Thank you, John and Greg, for setting me up in the perfect car. I’m obsessed!

Fredrick was an amazing help he helped me purchase my 2017 vw gti and was so funny!! he was very patient and helpful! 10/10 gracias federico!

I made an appointment approx two months ago and stated I had to get a loaner car. The appointment confirmation indicated loaner car, I drove one hour today and was told there are no loaners. I could not leave the car, as I had no transportation. Freddie in service said that “two young ladies” manage the list and he had no idea about the list, even though he made the appointment with the list. They used the covid excuse, which is why I made the appointment two months ago to fix Volvo recalls, but it does not excuse them calling to tell me there is no loaner. I’ve had three volvos and never experienced this poor level of service that this dealership offers

Great experience. Gary Shaw was our salesman and could not have been more pleasant to work with. He answered all of our questions and was patient with us. The finance experience was seamless. Everything was ready and waiting when we arrived. We love our new car!

For over 15 years our family (4) collectively has dealt with Honda, BMW, Toyota, and Ford. We have owned several Volvo’s since then and the experience has been like no other. Impeccable sales, service and a no hassle buying experience. We go no where else except Volvo of Charlotte . Special mention to Fred Gates who always takes care of us!

I am elated with the service I received at Volvo Charlotte! Everyone was courteous and professional. Sam, the salesperson while assisted me was great. Sam even drove the car to Rock Hill for me to test drive. If you’re looking for quality and service that’s second to none, I highly recommend Volvo of Charlotte!

Very impressed with Jeremy in the sales department. We knew exactly what we wanted and Jeremy made it happen with efficiency and professionalism that surpassed my expectations. After having a poor experience at our local dealer, we reached out to Volvo Charlotte and they actually hand delivered our new car (2 hour one way) and took our trade in back. Jeremy went above and beyond. Would recommend 10/10 to anyone looking for a honest, reliable, TIMELY, sales person.

Found my wife a vehicle online and inquired for more infomation. I promptly received information from Christine McCadden, internet manager. When I received my initial information then I worked with John Vena in sales. I was traveling from out of state to purchase the vehicle. I handled all the financing before I went to the dealership. When I arrived to pick up the vehicle I was greeted by Christine and John. It took me less than 10 minutes to sign all the paperwork and be ready to go. This was by far the easiest vehicle purchase ever. I would highly recommend this dealership to anyone in the market for a vehicle.

Working with Christine and John was a true pleasure, professional from the beginning. Most car salesmen can’t give you specifics on the technical aspects of a vehicle, John blew my mind with his knowledge about the XC90. Being in a career field that requires you to know all the technical aspects of a million moving pieces, it was refreshing to hear John’s level of expertise. Drove away feeling refreshed from the purchase price of our new vehicle, and more so from the customer service I received. When I buy another Volvo, no question who I will be calling.

Had accelent service from TJ and Phillip they made the car buying process quick and simple. They made sure to go over everything about the car and what we should get when purchasing. They really work with you and not push you like every other dealership so if you ever want to get a car i highly suggest going to Hendricks!!

I love my new Volvo S90 R-Design!! Mr. Fredrick Gates and the entire Volvo team did a spectacular job in getting the car here. I did not think I would be able to have the car with the color and all options I was looking for. Jimmy and Mr. Gates said give them a few days and they found one that was still available in white and made it happen. Much appreciation and respect for going above and beyond to create an amazing experience for me!Kindest regards,Joe Leonard

I wasnt visiting Volvo to purchase a vehicle but if I were, Id definitely come here based on the kind, professional and honest treatment I recd from Mr. Baker in the service department and the cashiers. I was referred to this location to have work done on my 2000 Volvo. Mr. Baker was working with me and instead of trying to reach a quota he explained to me the cost I would be facing and the reasons I should think about it before making a decision. I appreciate Mr. Bakers honesty and his candor. It honestly wasnt what I was expecting but it was what I and all customers deserve. Thank you Mr. Baker for being an example of excellent customer service!

Very good staff very nice car

While we did use a specialist car purchasing service to locate the vehicle we wanted and negotiate the price, this was by far one of the best experiences I can remember when purchasing a vehicle. From walking in the door to driving off we were there less than an hour - this included a test drive, signing the paperwork, and figuring out how to use the infotainment system. Frederick Gates was our sales person, he was extremely professional, knowledgeable and like the rest of the staff did not try to push us to purchase any additional products or services.

They are always very professional and helpful!

Jeremy Mieczkowski - you are the best man and Jimmy the sales manager are really a great guys to work with. Thanks for making my purchase easy

Volvo Cars of Charlotte is a no nonsense dealership that does not pressure you into a car purchase. The salesman are courteous, knowledgeable and professional. You the customer is the driving force behind the purchase. They will look to put you in a car you desire not try to sell you a car. We leased an XC60 (for my wife) and purchased an S60 T5 R-Design (for me) and the process was smooth, painless, and expedient. Our salesman (Alton Crawford) went out of his way to accommodate our requests and was extremely helpful in narrowing down the best choices for us. In addition, he answered all of our questions along the way and had the vehicles ready on time after our selections. Alton was very thorough in helping us set up the vehicles and connecting our smart devices and apps for both vehicles. Both my wife and I love the look, design, technology features, and most importantly safety that comes with the Volvo name. It is with enthusiastic confidence that I recommend Volvo Cars of Charlotte for your next vehicle purchase.

I have an appt on Weds, 4/21/21. Ill check back then!///UPDATE: Received car back from repair on 4/26/21. Communicated with Andrew during the time it was in the shop. Andrew was very friendly, respectful and informative about the issue. I have never had to undergo a major repair on a vehicle before, therefore I was shocked at the Total price of $1,100+. So needless to say I was disappointed to learn that they did not have any type of payment plans or financing in place for major repairs. But I thank God for provision! 🙌🏽Now that I have my car back, I must say that it runs great now! I want to thank the guys/gals at this Volvo Service location for their great work! I would recommend this University location.

Awesome experience at Volvo of Charlotte!! They brought a car to me to test drive. When I did go to dealership, all paperwork was ready to go so it took no time at all to finalize the deal. Highly recommend them for all your Volvo needs.

Frederick is the BOMB! Super salesman and even better dude. I highly recommend checking with him before you buy anywhere else!

I highly recommend Volvo of Charlotte. I purchased an XC60 a little over year ago from Frederick. I just had a major service completed and they came to pick up my vehicle and brought me a loaner to use until service was completed. I must say this is the best service experience I have ever had!! Thank you Volvo of Charlotte!

Very nice staff, very clean. Calm atomosphere

Excellent customer service and ease of buying process. Loved the friendly service from Gary Shaw and would highly recommend Volvo Cars of Charlotte. The fresh hot Starbucks coffee was a great bonus! The Volvo S90 is beautiful. Thanks to all who assisted us in our purchase!

Excellent car buying experience! The best price and fantastic customer service! Highly recommend and will be back when it’s time to buy again.

Had a great experience at Volvo Charlotte. Saw a CPO XC60 on the website and spoke to Sam on the phone prior to seeing the car in person. Sam knew all the details about the car and answered all my questions so I knew the 90 minute drive to Charlotte would be worth my time.In person, the car was impeccably clean and seemed brand new. Sam walked us through all the features and made sure we understood how they worked. We were offered a great price on the car and a fair value for our trade in. The financing process was quick and easy. After purchasing the vehicle, Sam spent another hour with us to personalize all the cars options to suit our needs.The entire buying process was simple, informative, and we never felt any pressure by anyone at Volvo Charlotte. All the advice we received from the sales and finance teams was honest and beneficial- it truly felt like they were looking out for our best interests rather than trying to make a sale. Would highly recommend Sam and his team to anybody looking for a great new car!

Great service for my ole Saab. Not pushy to understand my 210000 mile workhorse!!

Frederick really helped us out and made the entire buying experience seamless. That would already be great but add the fact that we were buying from out of state with a trade-in (New Jersey). On top of that the car needed a window fix and he took care of that in a lightning quick 30 minutes. I always dread the car buying experience but Frederick and his crew made the experience quick and pleasant. Thank you Frederick and team!

Frederick at Volvo of Charlotte is awesome to work with ! I have been leasing from him for 6+ years ,and he always goes above and beyond to make sure I am in the car I want to be in.

They sale loaner vehicles with new car warranty and reasonable prices, even though I didnt got the car I was looking for they treated me with respect like a regular customer the sales man Jeremy did everything to assist.

Absolutely fabulous service. Sam is truly terrific at knowing the vehicles and what will serve you best. Truly appreciated the extra mile he went to find us exactly what we wanted.

I was lucky to have had John Vena assigned to me the day I walked in to Volvo Of Charlotte. John was incredible, he listen to what I was asking for and how I liked my car purchase experience to be handled and was spot on / exceptional. I gave John a heads up how my wife Mary would most likely respond the when we returned for her approval and once again John did an absolutely fabulous job paying attention to Mary as well explained the Volvo XC60. John received more of Mary’s time than the past 4 car purchases combined. Jimmy who closed out our purchase was also exceptional and great to work with. Truly didn’t know buying a car could be such a pleasant experience. We traded a Grand Cherokee Summit 5.7L HEMI which I thought may be an issue because there is nothing like American V8 Muscle but I must say the 2.0L Turbo T5 delivers very well and we both couldn’t be happier.Thank You!John Waite

What an amazing experience! I was looking for a Volvo XC90 so this morning I found one at Volvo Charlotte online. I reached out to confirm it’s availability (due to the chip shortage inventory is low and things are moving quickly) and within 10 mins Jimmy reached out and said it was still available. We emailed back and forth, he took photos for me, he answered all my questions, and got me pre-approved online. I then started working with Sam who called me and answered some additional questions.By 6pm I was at the dealership picking up my new car. Sam had the entire program programmed for me and spent a good hour and a bit walking through everything and answering all my questions.Never had I purchased a car so quickly and virtually. Also, never had I worked with such a fantastic team.I highly recommend Volvo Charlotte and working with Jimmy and Sam! Thanks to you both for the fabulous experience!

Came in for service. team is always super professional and do a great job. 5 stars

I just experience possible the very best customer service of all time. A few weeks ago my car started to shake and did not feel right. I contact Volvo Charlotte for the 1st time. My dealing was strictly with the customer service representative Benjamin. I have to tell yall he has been a gem. The first day I took my vehicle in was a Saturday to only be evaluated. By the afternoon I was getting personal text with update of my vehicle. Benjamin made sure to do the oil change maintenance on my vehicle and provide all else that would be needed on the vehicle. Upon arriving to collect my vehicle Benjamin has a print out of everything and had it prioritize to ensure I took care of what was needed first on the vehicle. I left there thinking wow I realize I have to get this stuff done but since the pandemic funds have been tight. Still trying to figure out how to get these repairs done. To my surprise Monday I received a text from Benjamin saying he was able to go over my estimate quote for repairs with his manager (Amy Clark) and she agreed to 10% off every item listed on initial quote which gave me a total saving of over $700.00. Imagine my surprise I could not have been more grateful. Because of that saving I was able to take my vehicle back to have those repair completed. Benjamin was upfront with me explain how I would need to leave the vehicle for about a week since part had to be order and they would be working on the vehicle immediate upon receipt of parts. Exactly a week later my vehicle was ready for pickup - in between Benjamin continued to communicate with me on the process. This is not something that happen often especially when they are as busy as they are. This showed me I made a good choice taking my vehicle to them. As I informed Benjamin he is stuck with me for the life of my vehicle. 100% satisfied customer. YDiaz

I bought a S60 in Volvo of Charlotte last week, its really a great experience, Mr. Alton helped me got a great deal and nice car, and also referred to my friends who also considering to buy a new car. I drove this car 2013 model when I was in China, and the drive-E engine system is more efficient, I am also considering buying a XC90 too.

Gary Shaw is the best car salesman we have ever had. We have been buying cars since 1972. That speaks volumes. Before we met Gary we dreaded any trip to a car showroom. Gary makes it simple. He is pleasant and honestly friendly. He listened to our needs and our budget. He would show us a car and the numbers. We loved the car and the numbers. It was that easy. Gary gave us what we wanted. A beautiful car and a fair price. We have driven Volvos since we bought a P-1800 in 1972. We still have that car. Gary kindly gives us guidance how to keep the car in good condition. Since we are fairly new to Charlotte we appreciated that. We usually lease our cars so we visit Gary about every two and a half to three years. I think this is the third Volvo Gary found for us. Did I mention Gary enthusiastically shares our love for old Volvos. He loves the product he sells. Seeing all the awards with Gary’s name on them in the showroom you know he is an outstanding member of your team. We do and will continue to recommend Gary to our family and friends. He is a treasure.Very sincerely,Gary and Carleen WaldProud new Volvo owners

Excellent customer service from Sam! Love my new 2021 Volvo XC90. Bought my 2014 Volvo XC90 at Volvo of Charlotte also. Great SUV!

Jeremy went out of his way to make this the easiest car leasing process ever! We texted and emailed mostly until I had to come in and sign which only took 10 min! Best experience for sure!

If youre looking for a volvo, go to University Volvo. Its like night and day between these two dealerships. I bought two Volvos from volvo of charlotte in the past and wish I had known this sooner. Of course sales guys are sales guys anywhere, BUT the atmosphere, friendliness, sales people are completely different. Even the dealership is bright and modern looking. Volvo of charlotte is dark, outdated, stuffy and unfriendly. When I bought a volvo from volvo of Charlotte, Fred the sales guy said the price is what it is, no negotiations because thats what the internet is for(?). I just bought a 2021 xc60 from University Volvo.Totally different attitude and sales approach there. Volvo of Charlotte also recently gave me the run around when requesting a refund that was due to me. I had to follow up three times to finally have them send it. Its worth the drive for me to go the other side of town for a much better buying experience in the future.

Make sure you type location is in Matthews, NC, not Charlotte, NC. We went to the wrong Auto Select of Charlotte address.

Good Place in charlotte to buy Volvo. I ended my lease, shopping for a better rate. Volvo of Charlotte helped with all those. Thank you very much for all your help.

I highly recommend Volvo Cars Charlotte if you are looking for a new and safe vehicle purchase and or lease. I’ve made many vehicle purchases and this by far was the best experience. You can complete a finance application online and a finance manager willImmediately contact you and they are on top of communication even if it has to be back and forth. I appreciate the time they invested. I had the pleasure of working with Greg Davies for my financing. He was professional and knowledgeable and genuinely friendly. He was To the point yet still professional as far as the transactional aspect of the purchase which I truly appreciate. I had the awesome pleasure of working with sales consultant Gary Shaw. He was professional, knowledgeable, accommodating words can’t describe the car buying experience working with Gary. I was so happy I was paired with both of these gentleman. They have over 25 years of experience each and it truly shows. Volvo of Charlotte was recommended by a friend. They truly live up to their reputation! The front receptionist was friendly, greeted us at the entrance and offered continuous assistance. Other sales consultants even checked in on our welfare during the purchase. Most importantly the car buying process was a breeze I was in and out in record time. Thank you so much Volvo Cars Charlotte!

Ended up at Volvo of Charlotte after a not so pleasant experience at a BMW dealership in Charlotte. I was only there to see if they had a comparable SUV to the X5. When I arrived at the dealership I was greeted by an exceptionally pleasant man named Gary Shaw. I was upfront about why I was there and he offered to just let me take a look at any car I wanted. I sat in a few cars but was still undecided. A day later I called Gary to see if I could come over for a test drive at a specific time b/c I was in between conference calls. When I arrived, the car was out front waiting me and so was Gary. I couldn’t have asked for better service that day or the day I came back to actually purchase my XC60! If you need a car I highly recommend talking with Gary. The entire process was scheduled and Volvo Charlotte’s staff honored my time.

Sam was great. We bought from 2000 miles away.

Gary was a huge help with finding the best car for me. He has a great deal of knowledge on Volvos and makes sure you find everything you’re looking for. I couldn’t be happier with Volvo and Gary.

Gary Shaw at Volvo Charlotte is the absolute best. He is professional and very helpful throughout the entire process. Highly recommend!

I purchased a 2018 Volvo S60 from this dealership. The transaction began in CARGURUS. Christine from VOC immediately contacted me, confirmed the car was still available and passed my contact information along John Veno. John called me within in an hour; we discussed the vehicle, my needs and “next steps.” This was extremely efficient as I live 90 miles away from the dealership. The financing application (through the Volvo website) was user-friendly and brief. John called me back with the terms they offered. We discussed trade-in options. Two days later I drove to Charlotte and picked up the car. The car was clean and ready. Greg S. had the Financing paperwork ready for my signature. We were in and out of the dealership in an hour, and that includes the t eat drive. The entire interaction with VOC was seamless and a great experience. Highly recommend their dealership.

Great experience at Volvo of Charlotte. Bought a CPO XC90 and am very happy with my purchase. Price was fair, salesman was nice and wasn’t very salesy or pushy. They even gave me a full tank of gas on my way out which was a nice touch.

The dealership was friendly, straight forward, and helpful. Great experience.

I worked with Sam at Volvo of Charlotte and had a great experience! He helped me pick out the perfect car and I am loving my XC60. Sam was very transparent throughout the entire process and did a great job of showing me all of the features of my new car. I would highly recommend the Volvo XC60 to anyone in the market for a new SUV!

Car buying experience easy! That’s how I describe my recent experience with Volvo of Charlotte. You’ll never feel the typical pressure from sales associates, these folks really want to help and make sure you get a good deal. Kudos to Jimmy, Alton and Greg for their tremendous service.

We worked with Gary and has a great experience!

Great service!

The staff here are great!! The cars are even better! I drive in for service for my AWESOME 2019 Volvo S60. The service agents and customer service representatives always greet me warmly and respectfully. Couldn’t ask for a better ride or dealership. Volvo has my business for life!! If they need a model, I’m in! ;)

Absolutely the worst service ever! I have owned Volvos and have serviced at other Volvo dealers. I would not return here nor would I recommend anyone to go here. You will get ripped off with 495 dollar charge for oil change! Freddie is absolutely rude! Thank you as you have turned me off Volvo as a replacement as well!

Great customer service,I brought me wifes vehicle to be serviced and my paperwork and loaner vehicle were ready to go. Service Agent Freddie L, went above and beyond to make sure all the issues we discussed were taken care of. Additionally, he was able to get a few of the items covered under our vehicle warranty.Highly recommended!

Volvo Charlotte was incredible to work with when leasing a new car for my wife. They made the process easy, price was right, vehicle is truly amazing. Thanks Frederick and Jimmy!

I recently purchased a very lightly used 2019 V90 from Volvo Charlotte. The process was a bit involved, as I live in Illinois and would need to travel to make the purchase. The team was great at answering all my questions, and making the transaction easy.If my review only covered the period of time before, and the day, I took ownership, it would be five stars. The downgrade comes because of things I’ve learned about the vehicle after leaving Charlotte. Yes, the car was purchased “as-is,” but I’m still uncomfortable with discovering these things myself, as opposed to the dealership providing the info.A day or two after picking up the car, I realized there was overspray on the front spoiler - an indication of something happening when in possession of the previous owner. It was fairly mild, you can’t see it unless you look closely and/or touch the paint, but when I brought it to the attention of Volvo Charlotte, they relayed they had never noticed it. I was disappointed with that response, but I moved on.Since then, I noticed condensation on the inside of the driver’s side rear tail light, which led me to believe the lens wasn’t seated properly; the light was also dimmer than the one on the passenger’s side. So yesterday, I brought the car to a local mechanic who does great work on imports, thinking he could drop new bulbs in and make sure the light structure was positioned properly.I’ve since learned that the wiring harness was corroded, likely due to the improperly positioned light. Per the mechanic, the corrosion isn’t something that happens overnight. So I’m again faced with a situation that began before I bought the car, which I was not alerted to during the transaction.Neither of these things would have kept me from buying the V90, but I would feel much more secure about the purchase, and better about the car moving forward, were I aware of them at the time.

My salesman Frederick Gates was very knowledgeable and answered all my questions. I knew exactly what I wanted and he addressed all my needs.

Time and time again Volvo of Charlotte continues to set the bar high and exceeds my expectations in the realm of customer service. I feel like part of a family when I walk in and Im treated very kindly. Feel like my every need is heard and and they are addressed without me having to remind or ask twice. Work done is done right the first time and in a very time efficient manner. Cant say Ive experienced this type of service in any other dealership/service department. Thanks Volvo! Youve won my loyalty.

Time and time again Volvo of Charlotte continues to set the bar high and exceeds my expectations in the realm of customer service. I feel like part of a family when I walk in and Im treated very kindly. Feel like my every need is heard and and they are addressed without me having to remind or ask twice. Work done is done right the first time and in a very time efficient manner. Cant say Ive experienced this type of service in any other dealership/service department. Thanks Volvo! Youve won my loyalty.

Great Experience with Frederick! He was wonderful to work with!

Loved working with Sam! He was super chill and personable! We had a lot of laughs and questions answered. He coordinated the purchase of our vehicle on his day off WHILE getting a massage! We also love our new Volvo!!

Just purchased a new xc90. Had an excellent experience with the sales rep Sam. Very knowledgeable and no pushy sales pitch. Highly recommend!

Purchased a 2018 V90 Cross Country from Frederick Gates. Frederick was extremely responsive and helpful with getting all the details on the condition of the car that made me very comfortable with the long distance sight unseen purchase. After we made the deal, Frederick arranged to have the car shipped to me and the process was very painless. He continued to answer his phone every time Ive called with follow up questions and was unfailingly courteous and very helpful every time we spoke. I highly recommend Frederick and Volvo of Charlotte for your car purchase.

Volvo of Charlotte sales may not like me posting here about another dealer, however keep reading. I purchased my 2019 s60 inscription at a different dealer, only because they had the color and options I wanted in stock. However, service at hickory Volvo and Volvo of Charlotte is a night and day difference. If you are thinking about buying a Volvo at Volvo of Charlotte, be rest assured that you will be taken care of by service in the best way possible. When I buy my next Volvo, I will definitely be purchasing at Volvo of Charlotte instead of Hickory just due to the fact that service has treated me so well. Treating people well in the service lane goes a long way.

I brought my car to this location for excessive shaking issue. I have proof they had my car a total amount of over 70 days trying to figure out the issue. They kept sending it back with it still shaking because they couldn’t figure it out. Then the last time they sent it back they said 3 rims were bent and it was not covered under my warranty. How in the world could they not figure out it was 3 rims from balancing the tires the first day? Let alone almost 3 months! I bought the car from Carvana and they said because Volvo had my car for that long, even providing proof, they won’t fix the rims or replace because I had the car too long and it was outside of their warranty. So how does that work? I have a service guy at Volvo telling me “sorry it’s taking so long, to be honest, it’s taking this long because our techs don’t get paid for working on your car so they have to work on cars that pay them and then your car here and there”. Literally the exact thing he told me. My car sits and sits and the techs can’t figure out the issue and I engage Volvo corporate to get involved and then all of a sudden it’s 3 bent rims and they won’t replace them. What a terrible experience and 100% volvos fault Carvana won’t replace the rims and Volvo won’t step up and replace them. Never again. -Brandon Maxwell***update and reply to Volvo below:Bent rims may not be covered by warranty but it took your incompetent technicians 3 months to figure out the wheels were bent. In that time the warranty expired from the dealer I bought the vehicle from. So I’m stuck with bent wheels because your techs can’t read a tire balancer. Take your vehicle somewhere else people.

Just bought 3rd volvo from Sam. He’s great to work with and always professional. Thanks!

Gary Shaw was so nice and helpful. Even though I was just looking, he found a good car with a good price. Definitely going to go back.

Alton Crawford was a great help in my purchase of a Volvo. It was easy from start to finish no complications. He even took the time to demonstrate functions on the vehicle. Very happy with my experience!!

I got myself an S60 about a year ago from Jeremy and it has been a wonderful vehicle, I could not be happier, from the sales process to the service I have had it has been truly phenomenal.

Listen, I usually DREAD buying a car.I USUALLY find it tiring, and sometimes defeating. In the past it was hours in the dealership, negotiating and waiting. Let me tell you; I WILL ONLY BUY CARS FROM JEREMY! I have never had a more pleasant experience! He has been patient, kind and respectful through the entirety of the buying process and beyond. I don’t usually have a lot available time in my day to physically go in the dealership so Jeremy sent me all the links to the cars he knew I’d be interested in! He brought me the car to test drive and inspect and helped me negotiate a deal within a matter of hours. I didn’t step foot in the dealership until i signed papers (20minutes). He has continued to help me even AFTER the sale. He responds quickly and always has the answers needed! I have never written a review for Volvo before (they also have great customer service) but i felt compelled because it has been awhile since having this level of customer care!

We have been going to Volvo of Charlotte since 2005, and every single time we get the royal treatment. I feel as the staff are like family, friendly and thoughtful staff, the work is always done on time.

This is very hard to rate. New 2019 XC60. Salesman was good. Everyone has been nice. However, I have had the car approximately 5 months and have to take it in for service 5 times. The entire sound system went out, so they replaced the sound module. When they put my license tag on they only screwed in one bolt so the plate spun and scratched the paint - they touched that up. 12 V charge error - system update / CANS update in shop for almost 2 days. Check engine light on yesterday - EV emissions fault/hose replacement, part must be ordered and wont be in until next week. So while the sales experience was great and quick - I am really starting to question reliability. Service department said this was normal. I dont believe that is true and if it is normal then I really question long-term reliability. Definitely experiencing some buyers remorse. Less than 5 months from driving off of the lot and have had it back in for non-routine service more than my previous three cars combined.

Jon Vita was absolutely amazing. Very thorough. Enjoyed my experience

Highly recommend this dealership! They have a really great staff that went above and beyond when I was purchasing my new Volvo. I worked with Alton in sales who was extremely knowledgeable and very easy to work with when buying a car. He mad the process almost painless. If you’re looking for a new Volvo this is the place!

Volvo of Charlotte comes highly recommended based upon my recent car buying experience. My salesman, Jeremy Mieczkowski, provided with me a detailed, attentive customer service experience. From first inquiry until delivery he advised and handheld me through the process. I’m very happy with my purchase and will recommend Jeremy and Volvo of Charlotte to anyone.

We just leased a 2020 Volvo V60 and worked with Gary Shaw. This is our 4th Volvo from other dealers and this was definitely the best experience we have ever had. Gary was knowledgeable about everything having over 28 years of experience working there. We also received a very fair trade in on our XC70. Everyone was friendly and welcoming and respected the social distancing requirements during this virus pandemic. Thanks to Jan for helping me pick out the color! We couldn’t ask for a better salesperson! If you are in the market for a new Volvo, ask for Gary!

I think a sales team meeting is long overdue at Volvo Cars Charlotte. Ive been a service customer here since my wife and I moved to Charlotte almost two years ago. Two weeks ago I came in to talk about trading in our 18 XC60 for a used 20 XC90 that had been sitting on their lot for 45 days. I came into that dealership prepared, I did my homework, came in with numbers, FACTS, and was ready to make a deal. They offered a ridiculous low ball offer of $31K for our XC60. Might I add our XC60 was fully loaded (literally) and clean trades are supposed to be around $36-38K. VCC best was $34,500 and after I asked them to come up an additional $500 and with the offer I made on the XC90, they simply said Well call you.Im sure Gary never even presented the offer to Greg. Because I never got a call.I called another Volvo Dealership and they offered $37,500 on my trade. Looks like my numbers werent so off the charts after all? The difference here is that Volvo dealership was in the business to buy and sell cars. Volvo Cars Charlotte is in the business at looking at the cars on their lot and allowing them to depreciate. So ask yourself isnt it easier to be reasonable and keep a loyal customer happy than trying to convince someone to buy Volvo over Audi, BMW, Land Rover, etc...No need to reinvent the wheel on selling cars guys, take care of your loyal customers, no one is getting rich off a couple thousand more on trade in.That XC90 is still available. 52 days and counting...

I just bought my first Volvo here yesterday and it was a great experience. Jeremy was a wonderful salesman and was very kind. The paperwork process was incredibly easy. I highly recommend going to them!

Recently brought my 2008 S60 in for service. As always, it was a great experience, everyone is friendly and service was done in a timely manner. While I was there I spoke with a salesperson about the possibility of purchasing a new S60 which I’m excited about and will be doing sooner than expected. Great sales and service team here

Just picked up my 2018 XC90 from service. Car is a CPO model with extended warranty. Odometer at 51K miles. Was told I needed new front pads and rotors. My driving is 75% highway and I have done about 25k miles since purchase in March 2019. Front rotors and pads were supposedly replaced under warranty at 32K due to a slight vibration. So, here we are at 20K more and they are needed again due to pad wear? Service advisor states Volvo uses soft pads and strongly recommend changing rotors with each pad change. Conclusion is that new front rotors and pads (about $800) will be needed every 20K miles? Really? I put on lots of highway miles for work, and have NEVER had a car that required ANY brake work in less than 100K miles. If 20k rotor/pad replacement is needed, perhaps Volvo is not for me.