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Superior Truck Service, Inc.
1415 Metals Dr, Charlotte, NC 28206, United States
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Superior Truck Service, Inc.
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S
Review №1

I definitely recommend Superior Truck Group. The service was amazing. If you are an O/O this is the place to go. My freightliner seemed to be getting hotter then normal. First I contacted Excel Freightliner and they told me it was normal and said the moisture i noticed in the engine was something else and billed me for fixing something I didnt need. The moisture never went away and the engine still seemed to heat up at times it shouldnt have. I was planning a trip to Las Vegas and wanted to have someone look at the truck again because this would be the longest trip I have driven in it and I was worried. When I called Superior they where busy but when i told Dwight I was driving to Vegas for my anniversary and was afraid it may break down he squeezed me in just to look at it. When I got there he found the issue within 90 seconds and showed me where the engine was leaking coolant and pointed out the dried white residue as proof the coolant has been leaking for sometime this is something Excel overlooked and would have had me breakdown. Thankfully Dwight and his team found the issue and fixed it the same day. I made it to Vegas and back with no issues. I will definitely be back to Superior in the future.

Ro
Review №2

Great place with Great service. Very friendly people and they always do Excellent work.

Mi
Review №3

Above and beyond service/people from start to finish!

De
Review №4

My favorite mechanics these techs treat you like family and always get the job done

Il
Review №5

Good service! In time and the price was not expensive.Great job, thank you!

La
Review №6

Dwight at superior was very nasty he charged me double what he quoted and still didn’t fix the problem after that he came up with another problem that was a additional price and it still didn’t fix the problem. After a month of guessing 7,000 in labor charges my truck is still not fixed they are a rip off I will never uses his service at superior again I even hate saying superior because this service was not superior I begg you please don’t get ripped off

Je
Review №7

Superior is Superior!!! Need I say more. I have always received great service, when Ive come here for truck maintenance.The communication between customer and service is great. The prices of things Ive had done are fair or better than fair. I have no complaints thus far...

Jo
Review №8

Great diesel mechanic shop! Dwight is a straight shooter and always has our trucks done within the specified timeframe they give. At other diesel mechanic shops I’d have to bring a truck in 3xs for the sane issue, at Superior they do great work - one and done. Time is money and I appreciate that!

Mi
Review №9

Stand up Men. Great shop . I would recommend to anyone and I will bring any and all of my equipment in for repairs.

Pa
Review №10

These guys are awesome. I came in with a check engine light on my International dump truck thats been troubling me for months, I had a misfire so i changed injector and lost of parts that dealt with the fuel, to no result. The guys at Superior checked my engine code and gave me advice that made me save thousands of dollars and didnt charge me a penny. It was a short it the wire harness like they told me. Thanks a bunch fellas you all are very knowledgeable hope you guys have a blessed year.

Ra
Review №11

They fixed my transmission on dump truck very quick and great job thanks guys!! Ferebee dump truck #23

Lo
Review №12

Quality work.... decent rates. Replaced a coolant module, some hoses and gaskets. Had us back on the road within a couole days. Very personable, hardworking, knowledgeable folks. We live 4hrs from this shop but would not hesitate using them as our mechanics from here on out.

Ro
Review №13

Dwight is the man.

Je
Review №14

Superior Truck Service is just that, SUPERIOR. They take care of their customers and treat them like family. They understand that time is money, and do their best to get you back on the road as quickly as possible, but wont sacrifice the quality of their work. Great people, great place.

Ro
Review №15

Mean what they say. Get what you pay for.

Ve
Review №16

Ive done business with this company for 20 years theyve always given excellent service at a reasonable price. Honest and forthright!

Le
Review №17

Not cheap , but you get what you pay for ! Consistantly reliable results not excuses.Ask 4 Dwight.

Or
Review №18

Rude a hell. Stood at the front desk for 5 minutes before anyone even acknowledged me.

Ar
Review №19

They did a great job at an excellent price. They beat the competion in price, workmanship and quality.

Dy
Review №20

Always helpful and ready to get us and our company taken care of!

Jd
Review №21

My truck worked fine when I took it to them, it was just reading low oil pressure. It did not leak and the engine ran and sounded great! They said the cam bearing is slipped and I need a new engine! I could not accept that so I said I wanted to get it back. I got it back from them and immediately it was ticking and knocking horribly... and was leaking radiator fluid badly. My truck is in worse condition now then when I brought it to them 4 days ago! What a mistake!

Ry
Review №22

Best Independent truck shop in town.

Da
Review №23

Excellent place to have your truck worked on. They should be a (6) star company.

RG
Review №24

Nice Guys butBrought good running truck in, problem: fuel in oil, crankcase over full. oil coming out vent. They test for oil in fuel, not fuel in oil, even said no fuel in oil, diagnosis is broke piston ring. repair aprox 6 to $7,000. Brought to Cat, 12% fuel in oil, leaking transfer pump into crankcase. Fixed truck in 4 hours

Ho
Review №25

They make dump trucks go fast.

Ga
Review №26

Dwight,The owner is great to work with.One of the fastest shops in the area.Labor rate is lower than anyone around Charlotte.I have dropped a truck off early in the morning with no appointment and they usually get it done the same day.The last one was replacing the EGR on a 14L Detroit....same day and I was rolling.We have 6 trucks and they work on all of them.JPT Solutions.

Do
Review №27

Tow trucks there all the time good employees and owner

Io
Review №28

Not recommendedCan’t find the problems and charge you for time them spend on research!Don’t try to go there!

Sh
Review №29

I WILL NOT recommend this place to anyone...my first and last visit as a customer was very unlawful, and unfair. The law states that you cannot make repairs without the consent/ok from the customer. I’m a victim of this practice! (I’m quoted one price for the repairs that I ok’d, the next day before picking up, I’m quoted an additional $1200 for additional repairs I was never notified of to give the “ok”) 👎🏼👎🏼

Di
Review №30

The mechanic in the fifth bay was great.

da
Review №31

I like the place great people

K'
Review №32

Excellent.

Information
4 Photos
32 Comments
4.2 Rating
  • Address:1415 Metals Dr, Charlotte, NC 28206, United States
  • Site:https://superiortruckservicenc.com/
  • Phone:+1 704-598-6243
Categories
  • Brake shop
  • Truck repair shop
  • Oil change service
  • Small engine repair service
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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