I love going into this location. The customer service is great and they are very personable. The manager has a great staff that makes you feel like family

Jamcy was amazing! He took the time to answer all my billing questions, was very patient with me, and made sure everything I needed was taken care of- no matter how long it took. He was unbelievably professional and made a frustrating experience very enjoyable.

Went to this store to pick up ordered phones after getting an email stating they were ready. Upon getting there at 3:45, a sign was posted on the door stating they were closed until 5. During my second trip, everything seemed to go smoothly. I picked up the phones and I decided to get two screen protectors while I was there. Marcus, the self-proclaimed store “owner,” grabbed them off the shelf, told me all about the warranty they had, and sent me on my way after purchasing them. Unfortunately because he was busy telling me all about the warranty, he never told me the price for each, the total of the purchase (it also doesn’t appear on their card reader,) or offered me the receipt needed in order to even take advantage of the warranty. The price isn’t even shown by the product. Come to find out, I was charged $140 for these. On the screen protectors own company page I can buy the exact same product for $37. Be careful- they significantly mark up products and don’t inform the customer of the price. I would give zero stars if it were an option for customer service. You are better off going to an actual Verizon store.

Great service. Highly recommend this Verizon vs fair oaks Mall or the one located in south Riding. The guys there here are amazing

Pleasantly surprised. The sales guy was informative and helpful. Just make sure you ask informative questions.

I had the best Verizon store experience in this location. I wasn’t rushed the representative took care of all my questions. He had a couple customers when I walked in but acknowledged me when I came in. Answered all my questions in a timely fashion didn’t over sell me on something that I didn’t need. Made the transition from my old phone to my new phone smoothly. This is the fastest I got in and out of a Verizon location in years. I literally was expecting spend hours in the store. I recommend this location. Ask for Marcus he’s personable and makes you feel like family. Best experience ever great job big guy. You can tell he knows his stuff. You can tell he’s been doing this for some time. Great customer service

I had the pleasure of working with Jamcy and commend him for a job well done. He was knowledgeble and answered all my concerns and questions. He put me at ease with his pleasant manner. He is truly a valuable asset to Verizon. Again, I commend him for a job well done.

EXCELLENT CUTOMER SERVICE! MR. MARSHALL WAS EXTREMELY ATTENTIVE NOT JUST TO ME BUT ALL THE CUSTOMERS; WHICH I NOTICED WHILE WAITING TO BE ASSISTED WITH MY NEW PHONE UPGRADE! KUDOS TO THIS EXCELLENT STORE IN CHANTILLY!

OMG 😲 MARK IS THE BEST GENERAL MANAGER I HAVE EVER worked with!- KIND- GREETED the customers WITH A GREAT ATTITUDE- SMILED- GOOD ENERGY- LOVES HIS JOBHe made me feel important. I will be a long time customer now. Mark youre super amazing. When I move here from San Diego I will make sure to come back and see you. Thank you for making me feel important.Helped me pay my bills. Answerd all my questions. Also helped me make a decision on my iPad purchase. Verizon has amazing 👏 deals ! Really amazing 👏 service. I hope ❤ mark is still here when I move back. He really give me above and beyond customer service. A hid gem here in Chantilly ,VA .Best regards,KassaXL

Marcus was awesome. Packed store...he treated everyone like they were his top customer. I got the phones I needed without hassle. No upselling; just great customer service.

Best service Ive ever had. See Marcus or hunter. Got my fios order and had a great time talking to him

I went to the office in Chantilly for a new phone that I wanted to purchase for my father who is 84 years old living in California. Mr. Marshall was incredibly helpful and professional. He helped me setting up and configure the new phone. I was very happy and appreciated his assistance.Keep up your standards Mr Marshall.Much appreciated,Long Vankim

Hunter helped me out today for almost an hour trying to figure out why I couldnt receive text messages. He called tech support for me and when they werent much help, Hunter ended up fixing the issue himself. I had been having issues for 2 weeks now and I wish I had come into this store sooner. These guys are so patient and really want to do all they can to help! Fantastic experience today 🙌

I would like to give high praises to the Victra Verizon store in Chantilly, VA. The person who helped me, Marcus Marshall, gave me excellent service and was patient, very knowledgeable, and was kind to me. We had many challenges trying to get my old phone to work, but Marcus pulled and through was able to make everything work. He is a winner and champion in my book!! Thank you Marcus!!

Marcus was incredibly helpful! He stayed late to ensure all data was transferred to the new phone and linked to the Apple Watch. We had a long wait online for the number to be transferred While we waited, Marcus did all he could to make sure the final steps went quickly. Awesome customer service!!

Come to this store. Outstanding service. The gentleman Marc will have you laughing from start to finish. And his customer service is great

Very helpful staff. Great location.

Marcus was very knowledgeable and helped my wife and me find the best phones for our needs. He was fast and thorough. We would highly recommend him to our friends.

Hunter was a very good staff member, service was great.

I wish I could give no stars or even negative stars because this is the worst experience Ive ever had. I bought a phone online IN FULL, and just came to the store to pick it up. It was supposed to be quick. The system was down so Marcus returned the phone and had me pay the taxes. That was on March 7th, he told me I would get the return in a couple of days. It is now April 7th, a whole month later and I have still not received my return. I have called Verizon multiple times and they have said we are not sure what he did, but he did not do the right thing or why did he even do that? I do not understand the good reviews this place has. Horrible experience. He has affected my bill, and made many mistakes to my account.

The gentleman that helped us was by the name of Marc. He treated us like family. He did a great job and gave us a great experience. He helped me get into my new phone.

Great location and extremely helpful. Quick and painless, in and out. Couldnt have asked for a better experience.

Best experience I ever had a Verizon store! Received exemplary customer service from Toni & Hunter.. they were friendly, knowledgeable and answered all of my questions thoroughly! Highly recommend this location if you’re looking for a pleasant, hassle free Verizon experience (which doesn’t happen often these days)!

I had a great experience at this Verizon store yesterday. Hunter had excellent customer service skills, lots of product knowledge, made the data transfer from old phone to new LG phone seamless, and educated me on a couple apps. I give Hunter and Verizon high marks!

Fast and friendly, best experience I had in a verizon store.

He was very nice but did not mention fees. Never told me there would be activation fee or go over my next bill. Also I have been trying to call the store for over an hour and no one is answering. So I can ask some questions.

This location opened last year and the customer service has been excellent on both occasions I stopped by. Made the switch from T-Mobile to Verizon last Fall and the transition went smoothly.Came in to upgrade to the iPhone 12 Pro Max and ran into a hiccup after I set an appointment through the general customer service center. Marcos and Hunter were assisting me with the upgrade in store and handled the situation.Customer service here is overall fantastic. Just be a little patient as it’s a fairly small location and they’re very busy. The phones were going off almost the entire time I was in the store which probably explains why my original call was forwarded to a general customer service center.

Huge help. Hunter made the entire transaction smooth and easy. Great job

Marcus was extremely helpful and knowledgeable of the product. He was able to get me in and out in under 30 min and his efforts were greatly appreciated. 😀

Markus was very helpful, polite and provided quick professional service.Continent locationNot to busyGreat place for you phone and accessories needs.

I purchased the new iPhone 11 and established my account in less time it took me to get my Chick-Fil-A meal on the way home. Hunter was very professional and followed all social distancing rules and made my experience truly amazing. Time is money and I appreciated him taking the time to understand my needs and executing. Great service, staff and atmosphere!

I really dont like going into verizon stores. But this location has my business. I have a business account and the store manager marcus helped me with my account. I purchased a new iPad due to corona and have never been more pleased with a purchase. This location has been very helpful on many occasions. If you have Business account in the area check this location out. Great service and very patient

Best experience Ive ever had. definitely recommend

Toni helped us get an iPhone upgrade...excellent customer presence and customer handling skills...patient, kind, and engaging personality, but most of all, great product knowledge! We were in and out of the store in about an hour and were very happy with the overall experience at this store...highly recommend. Marcus knows how to run a successful business, as evidenced by Toni’s outstanding service.

Service was quick and easy. Young man who assisted me was knowledgeable and helpful. He answered my questions without any hesitation. Thank you.

I went to purchase the Pixel 5. Toni was the only sales associate there, and she was outstanding. She was able to help three other people, including myself, and was doing so simultaneously. She did not stress and she was able to answer all questions from of us present.

Marcus is awesome. I was super impressed the first time I visited the store but this second visit he was even more amazing. Very courteous, accommodating and professional. Not to mention it was almost closing time; yet he still patiently diagnosed and resolved the issue. Miss Toni was also fantastic as she assisted by helping me pre-order my new phone while Marcus was fixing the problem. I was able to kill two birds with one stone and they were both amazing!!! Kudos to Marcus and Toni and thank you for your excellent Customer Service!

Excellent experience at this location with a knowledgeable and courteous agent Marcus! I highly recommend.

The guy that helped was very helpful and polite!

Marcus and Hunter are very knowledgeable! Thank you for a great location with great service!

Great job, helped us sort out a complicated phone upgrade with a business account. He went above and beyond. Allowed us to come back after closing when things were finally completed. Super personable, keep doing you Marcus!

Excellent service and very professional experience.Hunter was excellent band I recommend him to everyone looking for a new phone.

Very bad service, they r lying with the customer

Toni has exceptional customer service skills. Her multi tasking skills are phenomenal. She was helping me and two other customers and she was always assuring us and apologizing for making us wait.

Leaves in random business hours so MUST call them before your arrival. I mean, who eats lunch at 4pm?

Very patient and courteous. The manager assisted me and his associate Toni was also great. Would recommend this location. Transferred my data and was very professional. Best experience Ive had

Marcus was great. Did a great job getting me connected quickly and effectively. Great experience.

Great customer service. Highly recommend

This location is very good. Dealer was cool. Made me a easy transaction. Explained details very well.

5 out of 5. Toni was the main customer service rep who helped us and she was great. Patient and nice. Marcus, the manager also helped throughout the process of transitioning from Tmobile. Def recommend this store!

I had a wonderful time at the store, all of my questions were answered by Tony and Marcus. I love my phone! Tony and Marcus had great friendly and funny customer service!

WonderfulMarcus and Hunter were very helpfulMade my life easier.Their help is highly appreciated.

Just had a great experience at the Chantilly Virginia Verizon store. Came in looking for an I phone and wanted an older version to try the apple product. Did not have one at first look but manager Marcus Marshall went of and beyond and got us the phone wanted, transferred the data to new phone, set it up all the while giving us superior customer service. If you want a phone or have a Verizon issue come to this store...service and quality gets no better. A true 5 star experience.

Totally best service anyone could ask for. Screened was cracked on old phone and got a replacement. Could not set new phone up and went to the Verizon store near Wegmans in Chantilly. Marcus is fantastic. Got the phone up and running in no time at all. Thank you very much Marcus. I will definetely come to you when i have an issue or need a new phone.

Marcus provided exceptional service. Diced my problem fast

Great customer service

Just bought a new phone with the help of Toni and she was very helpful, courteous, and professional. Was a great and very easy experience.

Marcus is a great multi tasker he did a great job. highly reccomend this location

In store experience saved the the day. Online only support has many kinks that need work.

Great experience with Marcus. Customer oriented would definitely recommend this location. Im in sales and I know how hard it is but this guy customer service is awesome

Toni was a great help when I stopped by to purchase my new iphone! Very friendly with great customer service, witch made the process very easy and speedy!

Excellent service! Helped me out to get my new phone and have it completely set up. Very friendly people.

This location in Chantilly has saved me on two separate instances that were difficult to solve! One involved losing my phone in a river for more than 24 hours during my puppy rescue!!The manager and staff are knowledgeable and patient and willing to go the extra mile to help me find and save data through Apple and Google processes as well as their Verizon processes. I am sooo thankful for the hours and hours of time this group has saved me!

Awesome customer service. Talk to marcus hes amazing

Marcus took good care of us. Didnt pressure sell to us. Asked all the questions to qualify us for the new phone. We were able to joke and be ourselves with him. Great experience. One of the best Ive had with Verizon. Highly recommend this store and this guy. Ask for Marcus

Best Verizon customer service I’ve ever received. This agent took his time ensuring that all my needs were met and delivered the most satisfactory service. I look forward to the next time I’m in touch with a Verizon agent.

They were incredibly patient with me. Swapping my phone over took forever, and they were so nice! They even custom ordered my new phone when they were out of the color I wanted.

Marcus Marshall is the best. Smiling, he worked through my issues for me. Matters are resolved. Hes professional, knowledgeable, friendly and courteous, and trustworthy.

I went in to the store to buy a new phone and the process was super quick and easy. The rep helped me with everything I needed to get the new phone set up and transferred everything from my old phone.

I had accidentally deleted text messages and was having storage issues with my Samsung phone. Marcus very patiently walked me through the process to restore my deleted texts as well as showed me how to fix storage issue. I am so grateful for your kindness, your expertise and especially your patience!

Came to this store on 5/26/20 to get help on a issue I had on my iPhone. The representative at this location by the name of Jorge was very kind and knowledgeable to walk me thru. I was very pleasant and taken good care with the service I received by this representative.

I had a wonderful experience at this location. The first time I visited to inquire about the latest iPhone and Apple Watch, Marcus stayed open a bit later to help, although no sale was made. We went back two days later and completed the purchase with ease. He was very informative and helpful, and even discussed various plan options. He also walked me through the phone and watch, being it was my first Apple Watch. I would recommend this Verizon retailer again!

Hunter was professional and efficient with our time. It was a seamless process

Since moving to the DMV area, I have struggled with the culture and the lack of customer service. Today, we met a young gentleman by the name of Marcus Marshall and he changed the way I felt about this area. He is a master of change and made our hearts smile. Continue to support this young man and hell continue to expand your territory. You Rock! God Bless!

Very professional crew and very pleasant to talk to. They were able to activate my service very quickly. I am a happy customer. Will definitely come back to store Fields at commonwealth in Chantilly.

Great customer service. Very personable & easy to get along with throughout the entire process. I highly recommend this location.

Last night was the first I went to this location ., But the employee Omar was a treasure. I had an issue with my phone had gotten wet and basically went blank. Omar was so helpful and we put in the phone dryer box(dont remember what it was called). He was funny and you could tell he really enjoyed his job. He was even excited for me, when the process worked on my phone. If you need anything for your phone go see Omar. He will make your experience at the phone store seem like a visit with a friend and make any issues seem like not as much as a big deal. Love ❤️ this guy.I will definitely be back there.

Supper quick, nice service. Not pushy and just helped me get thru everything fast.

A very frustrating experience was eased by the help of the store manager Marcus. He helped me for hours trying to figure out how to play Spotify on my galaxy watch without having my phone on me. If your a runner dont expect that feature to work. Very helpful and cool guy.

Great customer service!! Esp with COVID. I really appreciate the help!!

Friendliest and most knowledgeable customer service Ive ever received!

Stopped in this store to purchase a new phone since I needed a new phone right away. Glad they were open and had the iPhone I wanted in stock. The salesperson says look at the accessories while I look up your account. While browsing I asked if they had the same bundle as offered on line and was told me no that is only online. So I said okay I’ll wait on accessories. Then he says well if you are not buying accessories I can not sell you a phone. I said you are kidding me right!? He said no if you don’t buy an accessary I can not sell you a phone because I will not make any money. At that point the store phone rang and he started talking to that person for sometime so I thanked him and left. Very disappointing.

The manager, Marcus Marshall, was knowledgeable concerning Verizons products and plans. He recommended a phone that is lighter and much more advanced than my old model; and he demonstrated excellent customer service in processing my new phones activation quickly and flawlessly.

Great patience in this location. Solved so many problems you have no idea. Manager was able to restore all my info and move it to my external memory. Very professional. Highly recommend Marcus and his staff.

Jorge is an awesome representative and helped me set up my new galaxy device!! Made it easier to transfer all my stuff from the Note 5.

There were signs in the store that said face coverings were required, yet the only employee working was not wearing a mask.

Jorge was very helpful. Knowledgeable about my options, not pushy, great job with set-up. I walked out with what I wanted.

It was a great experience. Every thing went quickly.

I did not have a good experience at this store. I came into the store to switch my service over from AT&T to Verizon. I was assisted by Marques. He was eager to help, however, he needed assistance from another employee the entire time.He made many mistakes that have affected my Verizon account, bill, phone functionality and possibly my credit. If it weren’t for his coworkers help and intervening, he would have made even more mistakes.DO NOT let Marques work on your phone/Verizon account without supervision, if at all. I am still struggling to enjoy my new phone because of the many mistakes he made.

Very helpful staff. Quick easy and very informative!

Jorge was amazing! Very professional, knowledgeable, super efficient , patient and most of all personable. Best customer service in a Verizon retail store in years!

Staff was excellent and helpful. Took care of me immediately after walking into the store. Best of all, we did not have to wait. Ordered new phone and done in 10 minutes. Thank you the great customer service!

Marcus was great. He was super helpful

Wonderful service very precise on are new phones did it all in a professional matter I give the 100% 5 star

My phone crashed and I thought I lost everything. Omar was able to retrieve all my photos. I wanted to cry from pure happiness. Marcos the manager was able to set me up with an awesome new phone. These guys are the best. I have never gone to a Verizon store where everyone was smiling and the customer service was absolutely awesome. Thank you Omar and Marcos for all the help and patience.

Customer service was awesome. They always take good care of you & very personable! Would definitely recommend. Ask for Marcus hes the store manager that helped me with my phone. Awesome customer service

Marcus and Cara worked very hard to resolve some complicated account issues for me, allowing me to be able to purchase and activate a new phone. It took a long time, but they committed themselves to correcting my account status and it was a great relief. They are committed to providing great customer service so I would highly recommend to my friends and family. They have definitely changed my opinion on the kind of experience you can have at an authorized dealer.

He was very kind and he help us great

Excellent service! Marcus and Neisha were first-rate. We know we can come back for help at any time. Thank you!

Neisha was so helpful in setting up my phone and answering all my questions. She explained everything I needed to know. Her amazing personality made it a great experience! I would definitely recommend this store for your cell phone needs : )