Audi Q5. Over priced service. A few years ago they had claimed to have fixed my cars roof, but had not, so I quit going there. Later I found that that entire service dept had been swept out and a new crew hired. They fixed the roof for good. Great!I needed 75Kmile service and was quoted what turned out to be nearly triple what I could get elsewhere from Audi mechanics in the area.I only go there for recall items now.At least the place is clean and pleasant, and they always wash the car before returning it to me.

Watch out for your tires after they rotate and balance. Their “comfort” setting will trip the tire sensors to show low pressure. My Q5 is supposed to be 32 psi front 36psi rear. They put 29 in all four tires. Next day, low tire pressure warning. They won’t be touching my tires again. I’ll go to a local shop and pay 20 bucks instead of 80. Very annoyed.

Super friendly and helpful staff. My Audi is less reliable than I had hoped, but this service crew has always done their best to help me through the problems.

I use Audi Chantilly for all my Audi recommended services. They have a great scheduling system and offer you a loaner or (in the age of COVID), a free Lyft ride to and from the dealership if you Audi needs service. They keep my S4 purring like a kitten.

Sales manager was very quick to help out. R8 pickup went great.

Great service! Jason G. Took great care of us!

Great customer service and clean facilities. My advisor was courteous and he helped me understand the reason I would need to do an emissions test for my state inspection.

Top notch quality

We just purchased a Q5 with Eric and had a wonderful experience. This is our third car from Audi Chantilly. Their customer service is superior. They made the buying process easy and painless. We have been very happy with the service department was well. We absolutely love our new car!!

While scheduling an appointment online was quick and efficient, the actual service experience wasnt. I delivered my A5 for a routine oil change and tire rotation and was quoted that it would take about 90-105 minutes.Three hours later I finally received my car. After driving about 10 miles away the check engine light came on. When I returned my car to the service department again the next morning, I had to wait over an hour to hear what was wrong. I was told that a oil suction seal was put back on incorrectly and it was spraying oil around the interior of the engine compartment.They claimed that they cleaned everything up and that the problem was fixed with only a very cusory gosh, were sorry. This doesnt at all feel like the high-end experience one would expect from Audi.

Sally was great to work with when buying a new car. She was extremely helpful, answered all of our questions to help guide us through the process and even gave gifts to our little ones as we waited. Couldn’t have been easier. We’ll definitely be back the next time we’re car shopping.

Eric Ekpa was great to work with! We traded conversations & emails before I arrived so I knew fully about the car I was driving 200 miles to see. Great experience. No hassle, no pressure. The car sold itself. I left driving a great car today.

Bought a 2018 Q5 from a dealer 2 weeks prior in NJ. After a couple of days the Audi pre-sense error showed up on the dash stating to please service. I brought my Audi here to Chantilly to have it inspected. They stated that the wind shield was after market (was replaced at some point) and need to have a recalibration done and quoted me 900$ for a recalibration.I went back and contacted the dealer who i purchased the car from and they were more then willing to pay for the calibration as they werent aware the windshield was not original either. However stated that 900$ seemed really high for this service and contacted the local Audi dealer there in NJ and were quoted roughly 300$.I called David Martins number later that same day and left a message. Inquiring as to why the pricing im being quoted here is almost triple. Ive gotten zero response even after making multiple attempt to call / contact him.I will not be returning to this location for any future service.and would not recommend them unless you like being price gouged and then ignored.(Follow up to this. I drove this vehicle back to NJ where the Audi dealer there fixed the issue without even running the calibration. They basically said the mirror simply needed to be adjusted. Pre-sense works now and has been issue free for months. I stand by my review that Chantilly Audi is the worst dealership experience Ive ever had. Had to drive 6 hours to have somthing fixed that they obviously put zero effort into examining.)

Always great service at Audi dealership in Chantilly. Highly recommended.

My new 2019 Audi Q5 kept me from getting into an accident by braking and steering right when the car next to me drifting into my lane. My Q5 stayed one foot away The whole time..from the car that was drifting into my lane. My car did it before I knew what was happening...Wow so great!!!! Vehicle intervention at the last second great!!!!!

I had a very good experience in this showroom and Sally who was the sales representative who helped me from end to end she took care everything till I get my card delivered was very very helpful and gave me a very good deal which I never expected she worked more than my expectations I am very thank full to her for all the support and help. I would recommend anyone to meet her for any new or certified cars if you ever want to buy in Audi Chantilly.Good job Sally.

I bought a car over the weekend from Sally at Audi and it was such an easy and smooth experience. She answered all of my questions and was super helpful. I thought the process would be much more time consuming and stressful but I couldn’t be happier with the experience I got from Sally at this dealership. If you’re looking to buy a new or pre-owned car without the hassle, I highly recommend that you go to Audi Chantilly and ask for Sally.

I have been using Audi Chantilly as my primary service provider for 2 years and have always been impressed. Shoutout to Jason Gage and team for the incredible customer service and reminding me why I chose Audi.

Nice folks. Got in and out fast.

Greeted with kindness. Explanation of service and future service given. Time of service great. Remodeled waiting area is awesome.

Everybodys so friendly in the service department. Very professional and I highly recommend their service department

Thanks to Reggie Dennis my sales and Hec the used car manager to make this deal happen. Just purchased a fairly used S7 and I’m loving the vehicle. Staffs are very friendly to work with and very efficient to made the deal happen. Imad in finance made the hardest part of purchasing a car quick and painless. Very helpful and very knowledgeable. Thank you you guys at Audi of Chantilly helping me to get this awesome vehicle.

Professional staff and very polite. Very busy though and sometimes they are slow but the staff keeps you informed.

I see alot of reviews have been removed from here. Do not be fooled .they spruced my car up enough for me not to notice all of the damage until a week later when the seats started to fall apart:) not to mention my car broke down 4 days after buying it :) :). I spent almost the same amount of money to fix all of the problems as I did to buy the car in general. Alot of the old reviews said they had a similar experience to the one i had . If you wanna see the ALL of the real reviews go to Facebook and read the experiences or yelp if you have an account 🤷🏾‍♀️

Good place to take your Audi, service people are polite and helpful.

My car was properly and professionally serviced. No complaints!

We collected our SUV, which was handed over with all accessories and properly washed. We enjoyed coffee with nice Donuts.

I buy, sell, and work on cars for a hobby (15+ yrs now) so only write reviews when I think it is necessary to highlight exceptional or tragic behavior at a dealership. Since Audi Chantilly service is owned by Penske Automotive Group posting multiple ways online.My first (and last) experience with this location was pretty awful. Service + diagnostics took 2 full days, no one called me to keep me in the loop, and I chased my service person Haisha N. a few times to get the results of the diagnostics. Not trivial at all - $4000 worth of potential work to authorize. I was traveling/had an impossible work schedule that week and own that fact that my repeated calling was to get info before too late but again I tried to SPEAK with someone numerous times. Voicemail only. I tried to make it easier when we did connect and said you can always email or text me since I am in meetings 100% of my days. Didn’t follow that instruction either.Upon realizing the $4000 work was missing a timing chain as a part, I stopped by in person after playing voicemail tag for 2 days – on a weeknight at 7:06pm. They close at 7:00pm and when they say they close at 7 they mean it. Not a minute more…lights turned off, doors locked. DC traffic can be impossible so for those in DMV, they know how frustrating this can be….Car sales receptionist said I could try to walk back to find anyone – I did find the parts person who awas awesome BTW. He tried to help me with another gentleman who stayed late before my flight to NY (I will come back to this based on the car loaner/rental agreement). They told me no problem, new part will be added to my $4000 job, they will let Haisha know to call me to confirm final costs, next steps next AM. Can you guess what happens next? No call, no email, no text, no updates. I escalate my desire to speak with someone to Penske Automotive call center who puts out “an emergency/urgent” message to the location manager – Justin.Only reason why this rating is a 2 star is due to Justin. He was a rock star, knew my car inside and out, explained the work (since he was a former tech), and was honest with how far alone any authorized work was (not far at all despite having the car for 4 days now). Due to the lack of explanation and actually INCORRECT info I was given earlier about the job, he decided to have the service department eat the cost of the tech’s time and put my car back together at no cost. Thank you again Justin – that was accountability in action! I concurred and wanted my car gone from the location at this point…period. Justin was the ONLY person who apologized formally for the mishaps BTW.Haisha was non-responsive, incorrect on any technical information she did give me, and was potentially going to cost me a lot of money for incomplete work. She also was 100% incorrect on their loaner/rental policy BTW. Remember I said flight to NY? I was going to drive this loaner for work and thank God I didn’t. She mentioned I could drive the car out of state, any mileage, it is mine. Please read your own policy that you text your customers – that is NOT the case! 100 miles limit per day or extra charges. You cannot take the car outside of a particular radius from the DMV or else another extra charge. I would have violated both of those if I drove the car to NY hence the fast last minute flight out.I highly recommend this location revisit its service department floor reps, figure out a better way to keep their customers informed on vehicle progress, and most importantly when a first-time customer starts to get upset (right, wrong, or indifferent) you may want to get a manager or more Sr. rep involved quickly. Would have saved us all a TON of time and frustration. I am sure there are great people here and it is a lovely physical location – but MY experience was pretty awful.

Selection of used cars was limited. Quality was decent but I ended up shopping around for a better deal

Great food and cool vibe. Ill be back.

One of the finest places to service my Audi. Very clean and professional dealership. Busy place, so schedule in advance.

Courteous fast service

The parts guys are helpful.

David Martin in the service department is fantastic! Always goes the extra mile and makes sure I am taken care of.

Honest, fast, friendly

Zero, even general manager never ever returns your messages.

Good service.

Very professional.

This Audi center has really disappointed me. It is a very good car in every way but in the last three visits, always out of necessity, there have been from bad attention at reception to poor technical performance, always very specific people but after all workers of that place. They dont even issue a notice when a car service policy expires. In my personal opinion they are currently not up to the car brand they represent, they were, but they have lost that level that I saw three visits back. It may be bad luck and all these problems have touched us, but they are problems that should not have happened.