Craig in the Service department did an excellent job explaining everything my vehicle needed and the priority of each recommendation. Service was timely, price was reasonable, and customer service was great.Ive used Moore Cadillac for all my Cadillac vehicles service needs and they have always done an outstanding job. Thank you.

Excellent experience buying a car. We hopped over here after a bad CarMax experience. They had the vehicle we were interested in pulled out in front of the dealership, ready for us to check out. The sales person, Alexis Portillo, was highly professional and the rest of the staff were great, as well. It was definitely a Cadillac dealership--highly polished and very customer-focused. We would definitely consider buying another vehicle from here.

I highly recommend Moore Cadillac of Chantilly to anyone in the market to purchase a new car. Everyone was great to work with and had our best interests in mind. Our salesman, Kevin, was awesome to work with and was very patient with all of our questions. He went above and beyond to make our experience at Moore a fantastic one. I would definitely trust them with future car purchases.

Kraig from the service department provide excellent service I’m surprised from his knowledge and resolve the issue in a timely manner, can’t thank him enough.

Don Kelly is a professional and I totally trust him with my two SRXs. He provides excellent customer service!

Don Kelly is the best! Awesome customer service and an exceptional service advisor.

Emily was so amazing and very great at communicating. She was so helpful and informative about cars. I was so scared to purchase my first vehicle, but she made me so comfortable, calm and confident that I drove out of the dealership that same day with my first car. Her honesty also was a main factor too.Thanks again Emily!

Kraig Was very helpful and the general manager greeted me too!I like the new electronic alerts and video of the work they were doing on my car! State of the art technology!

I will not be going back to that dealership . They have team member that do not provide equitable or quality customer service . They have team members that provide discrimatory practices towards different ethnicities ( Young and black)

Kraig Gough is excellent: thoughtful, pro-active, and extremely helpful.

Great people, great service. I live in Upper Marlboro and go all the way to Chantilly to get my car serviced.

Thanks again. I have to say this is the best experience I have ever had at a dealership.Alaina is an amazing asset. Her communication is clear, concise, and helpful. She stays on top of everything, and goes out of her way to make sure any questions or concerns are addressed.

Amazing Service. They worked with my warranty company seamlessly. They were quick honest and professional. The Cadillac rides like a dream now

Moore Cadillac in Chantilly, VA took care of me. My Service Advisor, Eric, was great! I was happy with service that I received.

The crew was great. They found me an Escalade when there were few to be found. Secondly, every other Cadillac dealer was charging a $10k up charge because the Escalade’s are so popular.While I get the temptation to fleece people during a time of high demand, one would think that the reputation of the dealer and Cadillac would be more important than lying about price on the website. Moore does not do this!Finally, the salesman, Essie, went out of his way to get us what we needed.

Don Kelly was my advisor and hes great to work with. Hes knows what hes doing and does a great job in making sure the needs of his clients are addressed. This dealership has an awesome service department and their work is excellent!

Great service- Eric is very helpful and accommodating. Highly recommend

Best dealership Ive dealt with in NoVA regardless of the make of my car.

There are certain things you expect from a luxury brand and that is what you get for sure at Moore Cadillac, they service team is amazing and their commitment to make things right is unparalleled. Thank you for taking such good care of my ELR.

Terrible customer service — they do not want any more customers and they’ll prove it if you stop by.We came in hoping to just take a look at the 2021 Escalade. They pointed us to a 2021 in the showroom and said we could take a look at our leisure, to just let them know if we wanted to talk to a salesperson.We quickly realized the vehicle was locked, and when we asked if they could open it for us they simply said “no.” They said it had actually already been sold — so we couldn’t even peek inside. They pointed us to another vehicle in the showroom, which was not the same as the 2021 model. I asked if it was the 2020, because it didn’t have the same styling as the 2021, and they were simply unsure. This one was open, but it actually looked like it was a much older model, but, again, no one knew the year when we asked and there was no paperwork affixed.At any rate, we came with the plans to view a 2021 model, so we asked if they had a 2021 anywhere on the lot that we could see. There was a quick telephone call made and the follow up was a simple “no”. They said they didn’t have any unsold inventory that they could let us even peek at, and everything was 6 months back ordered so they “didn’t want to waste our time.” They offered no alternatives, our only option at that point was to walk out — bewildered.The whole experience was surreal, as any other dealership is eager to interact with a potential customer. We were there with a specific make and model in mind, clearly a potential sale, but no one cared to engage or provide any sort of customer service.For a comparison with another dealership, we had a total opposite experience in looking at a 2021 Chevy Tahoe. There, they actually ran out and pulled one up for us during a torrential downpour, as they didn’t have one in the showroom when a sudden storm came rolling through. The salesman took our name and number, gave us his card and wrote out his cell to call if we had follow ups, provided a pamphlet for the vehicle, showed us to the coffee station — you know, the typical customer service you’d expect when someone is looking to buy a vehicle.Needless to say, we will not be going back. Even if we decide to go with an Escalade, we will find another dealer. If this is how they treat someone who is looking to give them money, I can only imagine how they treat customers after they have the money in hand.

By far my best car purchasing experience! As soon as I walk through the doors I was greeted by the Cadillac staff. My salesman Tony was a phenomenal! He treated me with kindness & respect it didn’t rush me into to buying a car like every other salesman I know. He was honest and straightforward about the cars I was shopping for. The hospitality goes a long way and it made it easier for me to purchase a car at Moore Cadillac of Chantilly, VA. Also, I would like to add that the facility of the place was eye catching, comfortable, and welcoming when I was filling out paperwork and waiting in the lobby to receive my new vehicle. Thank you Cadillac!

Leandro was great. Nice down to earth, knew his stuff. Vehicle was in immaculate condition. Price on the vehicle was excellent considering the mileage and condition. Highly recommend. Process was seamless. Staff there knows what theyre doing! If you want a quality experience go here.

Tony Soleiman……… he is the man!!!!!We were purchasing an 8 yr old SRX that is only valued at a fraction of what they typically sell !!!!!!Didn’t matter, same treatment as someone buying 120,000$ vehicle…… we didn’t come in contact but with 3 people while inside the dealership, Tony, another salesman who chatted with my wife while we were waiting and the finance manager who took care of the paperwork. ( please someone post his name )All 3 were super nice !!!!!!As for Tony, he is very very professional AND super personable, feel as if we made a friend for life !!!!!!!I highly recommend this dealership…… You will not be disappointed…….. A++++++++

Moore Cadillac is in my opinion the finest Cadillac Dealership in Virginia and for sure the greater Washington DC/Virginia and Maryland metro area. This is true because of the excellent actually outstanding Sales and Service Departments as well as the very nice facilities in their traffic free facility near Chantilly out on US Highway Route 50 westTheir service department is full of skilled staff and very experienced management including Don and Alyssa and well as Dennis the manager and actually it would not be possible to find a better service manager in the context of Dennis experience, customer service skills mechanical and automotive competence backed up by being a very intelligent individualFor example yesterday Dennis resolved for me the best course of action regarding some minor electrical problems.I had been Discussing this issue for 18 months with one of the maintenance and repair companies to whom I had paid like several thousands of US Dollars in premiums.Nevertheless this so called Car insurance Company they not for Liability or Car wrecks but rather for things that go wrong with the normal operation of your vehicle....and refused to cover even a small portion of the $950 in repairs. This is even though I have had zero claims for my wifes Cadillac SrX that she has had for almost 7 years and she absolutely loves this carYesterday I had a minor problem with the remote control in the very nice waiting room while watching the NFL network and having a cup of great coffee from their state of the art coffee machine while having very good looking Cadillac brand license plate holders installed which is not as easy for the front as one might think.Both the General Manager and the Sales Manager helped me as they made their way to and from meetingsGive them a chance and you wont be disappointed Their pricing is very fair for everything even including tires. They have a free shuttle service or will help you with a Uber or Lyft or something like that. In any case you wont be disappointed with Moore Cadillac West on the US Hwy 50 from Chantilly Virginia

Outstanding service by Craig and Paul! I have been to many car dealers service departments, but this is by far the best service. Quick, professional, polite. Paul sent me a video talking about the problem and the cost for me to approve. They used a plastic on seat and steering wheel not to get grease on them and washed my car. I had a problem with a rattling noise coming from the ceiling that was driving me crazy, also my rear view mirror/camera was flickering and wheels needed alignment. They did a great job in tracing the electrical malfunction and another place could not get the wheels aligned but they did everything perfect at Moore.

My tech was Craig. This was my first coming to the dealership. He made me feel welcomed, took the time to understand what I needed for my car, he also stayed on top of me knowing the status of my car throughout the process. Let me not forget how friendly he was.

Don was terrific. He guided me through the process and had me in and out to drop off my car. He then called when it was ready later that day and explained what they found and that it was co weed by a special extended warranty. Definitely get great service on my car at Moore Cadillac and will keep going for the great service and the extra mile the service team takes for the customers!

It’s the Escalade that I’m impressed with. It never needs maintenance. I was a BMW driver for 20 years all I did was drive it to the repair shop.

Moore Cadillac of Chantilly Virginia was extremely accommodating during my purchasing process of my new Cadillac Escalade. The managers, salesman and financing team are wonderful to work with and they will assist you in every way possible to help you purchase your next vehicle. If youre looking to purchase a new vehicle or more specifically a Cadillac, I would highly recommend you go to Moore Cadillac in Chantilly Virginia. I would recommend you ask for Kevin Martin as he will provide you with and over the top purchasing experience.

Everything was great and the service personnel communicated throughout. I did sign up for vehicle appraisal but it was never received. I was surprised that many of the Moore personnel were not wearing masks.

Great place to get your vehicles serviced.. friendly knowledge people.. thanks again Don Kelly for making me feel like a valuable customer

Don Kelly and Moore Cadillac service department are great! They always have a loaner and complete the service on my Escalade in a timely manner.

Professionalism, award winning service and their New and certified cars are outstanding and the prices cant be beat.

Thieves and liars. Your mechanics falsified documentation saying an alignment was done when it wasn’t upon purchase which was made perfectly clear after going to a real mechanic and the issues went away after full alignments were done. You guys are pathetic . In today’s world you set the standard for money hungry and poor work you should be ashamed and a report to BBB is ok it’s way don’t worry

Outstanding as Always.There is always a pleasant environment at Moore Cadillac. I drive about 45 miles just have my XT5 serviced at this dealership. The attendants are always so pleasant, particularly (Eric and Dennis). The waiting are is always clean and peaceful and I just love all of my Cadillac hoodies and memorabilia. Cadillac, Ive been ricking with you all since 2010 and remain a loyal customer. Thank you.

Not only the best place to buy your Cadillac but also the servicing. Bought my 2013 ATS (In 2015) here and used to take it to what I thought was an honest shop that is close to the house. After a ridiculous price quote for some work I figured I get it serviced here. Kraig and his hardworking team informed me of things I didn’t need servicing for awhile and a few that weren’t pointed out. They not only saved me money but time. Kraig and his team are very honest and kind. I’ll never take my car to get it serviced anywhere else and only consider buying a new one here. Thank you Moore Cadillac!

TERRIBLE. Absolutely terrible. I bought my Virginia car remotely in late Dec 2020 from Texas. As of today, June 17, 2021, I have yet to receive my permanent plates and title. Thats over 6 months 2 weeks! I have written to General Mgr David Saenz multiple times. After which, someone promptly sends me temp paper plates. Thats being going on for over 6 months now. The local police officer is anxiously looking to pull me over as he seen me drive past him a dozen times. My neighbors probably think Im showing off or that I feel entitled. Now my bank is requesting I send them a copy of the title which I dont have. Oh, lets not go into why it took 3 weeks to buy the car. Thats another long story I dont want to bring up now. Customer service? Where is it?

I purchased my vehicle here, and I’d totally recommend anyone looking for a car to stop by here. My sales consultant was Karla V. She speaks Spanish which was great. I would recommend her to anyone who’s looking for a car. She friendly, works hard to get the customer in and out as soon as possible. I wanna thank her to everything. And thank you to the Financial personal we worked with, as well. Thank you guys again. hope to do more business with you guys in the future. • Yes, I know it’s a Ford, but they had the car I wanted with the features I was looking for, in a great price.

My experience at Moore Cadillac was amazing! I was spoiled by my experience with my sales person, Tony. He was knowledgeable, super proactive and reliable. He was totally committed to helping me obtain my vehicle of choice (Escalade ESV) exactly how I wanted it. He coached me through the entire process and I couldn’t be happier with my new ride. I highly recommend Moore Cadillac and Tony! They have a longtwrm customer in me.

Emily Srebalus was very helpful and working with her was pleasant and easy. There are many great vehicles and dealerships but not always the best sales people - Emily is one of the best. If she did not know the answer she found it and let us know.

Alayna was an awesome service rep. She went above and beyond my expectations. She mad e me feel comfortable.

Excellent service! Everyone tends to their customers as if family, kind and extremely knowledgeable. This is one Dealership that is at the top of all the rest!

Great and quick service by everyone and especially Alayna G!

Our experience there was hands down the best... one can have at a dealership. Our sales rep Leandro Rodriguez was very helpful, informative and best of all quick. My husband can be an impatient man but, this experience went very smooth and fast.....hubby had nothing to complain about.I wish they sold trucks...I know we will be in the market for one soon and to have this experience all over again would be welcome. All dealerships should be like Moore!

Customer service is alive and well at Moore Cadillac. Essie was phenomenal from first contact, through our ordering process, to taking delivery. He stayed in regular contact to let us know he was there if we had any questions, even if there wasn’t an update on our vehicle order. Essie was polite, professional, and never pushy.Woodson in finance was great as well. He was very informative, provided great options as far as additional products, and made for a very easy process.Overall the experience was great.

I often thought when reading reviews they were exaggerated to one extreme or the other. To follow is my honest opinion of my experience at this car dealership. Hands-down this was the best car buying experience Ive ever had at a car dealership. Helpful, attentive and knowledgeable staff that enjoy what they do. They clearly went out of there way to accommodate my wife and I. They listened to our needs and concerns and acted on them; quickly, decisively and to our benefit! If youre in the market for a car go to Moore Cadillac in Chantilly and ask for Karen. She was awesome!!

My experience at Moore Cadillac was excellent they were very friendly courteous and helpful I will definitely be taking my car back for service when needed.

Hard dealership to deal with, don’t respond to emails, hard to get an answer over the phone. Had all intentions on buying one of their used cars today for 50K+.

Kevin Martin made our first Cadillac buying experience a good one. He even drove the XT6 to my shop so I could see the color and test drive it. We bought the next day and the entire experience was very good. Thanks!

Kraig is our service advisor and he is excellent. From the techs and everyone in the service area, they are all excellent.

Jeff and his staff are amazing! If you want great customer service then go here. Thank you guys and lady! My car looks brand new.

Always great service from Kraig and the service team at Cadillac. Good WiFi to work while you wait.

Amazing service from Craig my service advisor and the mechanic who worked in my ATS. Craig worked with GM Cadillac to get my CUE replaced, and they also repaired my brakes! I drove all the way from Delaware to have Moore Cadillac take care of my Caddy. The service is always top notch, clean and caring. I was worried with COVID but every single person I saw both inside and outside of the dealership wore a mask. Thank you for caring about your customers and your community. Worth the drive to get such great customer service!

They’re overpricedThey’re wait times are always longNew management is very petty and definitely seems like they rather be friendly then fair.Moore Cadillac name says it all. They want Moore from your pockets for you’re Cadillac. SmhOnly go if you have to. Facility nice and Service advisors. But they’re hands are limited

Awesome experience. Graig was very professional and helpful.

Excellent experience and phenomenal customer service from Jean Benedict and the entire team! Love my new ride!

If you need your Cadillac serviced would highly recommend going to Lindsay instead.

Service on my Caddi was timely and fixed correctly

I always have a great experience with Moore. Mr. Kraig Gough Is my service advisor and he consistently goes out of his way to ensure my service visit is a positive one. I trust Moore and feel comfortable bringing my car in for any type of repair or service.

The worse experience EVER. Dropped my vehicle off for sevice a day before my appointment. Arrived to pick it up NOTHING WAS DONE AND IT TOOK Over an hour for them to locate my vehicle and to tell me that they didn’t have my service appointment in the computer (i got a confirmation email). I Left my vehicle with them for an additional 4 days for service just to go and pick it up once again and the car was not wahed/vacuumed. Waited for an additional 10min just to get it vacuumed but they never washed it. Left very disappointed. I paid extra for the maintenance and platinum package and no one could tell me what the packages covered as this was my 3rd service. 1st service i paid out of pocket; 2nd paid nothing; 3rd paid out of pocket.

Moore Cadillac delivered a wonderful experience. Cant wait till my new one in 2024.

This 4.5 star average review has to be from paid review bots. This place is the absolute worst. We have two Cadillacs, and Moore Cadillac always seems to either fail to provide the service you want, charge you too much, or try to sell you on unnecessary service. Unless you have a Cadillac bumper to bumper and routine service is free, avoid this place like the plague.

Excellent service and such kindness. Had a great experience with very friendly and helpful people. Well designed layout and nice area to hang out while you wait for your car.Would definitely go back.

Best experience! Essie was our salesman but he was more than that he cared about our budget and did all he could do to get the best deal out for our money! Tires tread was low he spoke with manager and they got 2 brand new tires for us! Fixed a few spots and buffed our some lights that needed a little love. And now we’re back because inspection wouldn’t pass us if we didn’t take tint out and Essie gave us the best deal for removing the tint. We are so appreciative for his help and his team. Very nice people who care. We drove 1hour to come here. Best decision we made. Thank you Essie and Moore Cadillac in Chantilly. We will refer as many people as we can. You are the best.

Excellent service.Great advisorsEasy to bookLeft my Escalade in the morning. They provided me with a loaner right away and my car was ready at the end of the day.

Very professional, courteous and timely. I will always go back.

Nice dealership. Nicer people especially Hinna Ahmed👍

Awesome experience start to finish. Kevin and Fred Dedekind pulled out all the stops to get me into a new Cadillac. I had never owned a Cadillac before so I was unsure but these two made the process easy and made a life long customer out of me. Im constantly busy and these guys went out of their way to bring the paperwork and vehicle itself to my job so I could stay working. I run a restaurant so I understand the value of customer service and I would recommend anyone to check out this dealership and those two gentleman. I would have given 10 stars if it let me!!

Bottom line, I trust these guys. You might find a repair shop that charges a hundred or two less but why go to a shop that deals with ALL cars when you can go to a place that ONLY works on YOUR car!

Very friendly and professional service. Kept me informed with no surprises. I will always come back.

Craig in service is a problem solver and truly understands customer service.

Everyone was polite, professional, and knew their jobs well.

A great purchase experience. Karen Weinberg did a fabulous job during the entire process, and went above and beyond during delivery process to ensure we knew how each tech feature of the vehicle worked. Highly recommended!

My Sales Consultant, Jean Benedict provided me with a very pleasant experience with my purchase of a new 2021 XT-5 Cadillac. On her own initiative she discovered additional discounts that we were able to apply to my purchase. This was the best experience I have ever had when purchasing a new vehicle. If you plan to to purchase a vehicle from Moore Cadillac I highly recommend you ask for Jean Benedict to be your Sales Consultant.

I get my Cadillac serviced there regularly they provide excellent service. They also are very informative anytime I have any questions and help me out with any of my car needs what a great dealership! I will be servicing my Cadillac only there for as long as I own it. If my next car is not a Cadillac, I will still use that service department.

I had an excellent experience at Moore Cadillac. I am new to the Virginia area. When I moved here I tried another Cadillac dealership in Virginia to service my vehicle and had a terrible experience. Needless to say I didn’t return. I was reluctant when trying Moore Cadillac. I had to drive a much further distance, however the service I received was Exceptional!!!! From the time I arrived, telephone call up dates and picking up my vehicle. I will definitely recommend Moore Cadillac to anyone in need of vehicle services.

Moore Cadillac really takes care of me and have been doing so for the past 5 years owning my first Cadillac. I highly recommend them if you are a Cadillac owner in the Dulles Region of the DC Metro.

I found a Cadillac Coupe at Moore Cadillac in VA. I live in NM so I had to rely on the salesman to show me the car via video. Kevin Martin was my salesman and I can tell you he was wonderful. He was attentive, answered all my questions, and spent so much time doing videos of the car through the entire process. He even got new front tires for the car. He also got the wheels touched up like new. He talked to his manager for me and got the Xzilon applied to the coupe inside and out at no additional cost to me. Kevin was there for me at all times and even did a video of the car being put on transport. Best car buying experience Ive ever had. My car arrived in perfect condition and is just beautiful and as advertised. Couldnt be happier. Ask for Kevin Martin if you are needing a new car.

I couldn’t have asked for a better car buying experience!!! After visiting other dealerships in the VA and having to deal with rude sales members and unreasonable prices, I’m so grateful to have found Jean and Woodson at Moore Cadillac. Jean made the sales process pleasant and easy. From start to finish, she was extremely helpful and communicative. I couldn’t have asked for more from her. Woodson was so knowledgeable, friendly, and personable. This team is top notch. I will not go anywhere else to buy my next vehicle! Thank you again Jean and Woodson!!!

Moore Cadillac is top-notch. First off, customer service was exceptional. My sales agent, Kevin Martin, provided a superb experience from the beginning to completion of my purchase. If you’re in the market for America’s best, Cadillac, I highly recommend purchasing through Moore Cadillac.

The service was excellent. Our vehicle needed 3rd party warranty work and our service manager arrange all of the work and payment. We dropped off, got a loaner, car and picked up a few days later. No hassle. Wonderful experience!

I cannot say enough good things about Moore Cadillac. I’ve purchased two Cadillacs from Moore, both experiences have been phenomenal.Most recently I bought. 2021 XT5, Kevin was my salesperson, he was professional, courteous, and extremely knowledgeable.I highly recommend Moore, if you are looking at Caddy’s in the NOVA area go see them, and ask for Kevin!

Great service, I was able to set everything up online, with a courtesy vehicle. I was updated on the progress of the service. I will use them again.

My service manager, Me. Bolden was absolutely excellent. He listened to my concerns and went out of his way to ensure I was comfortable and had the best service possible. Excellent experience one of the main reasons I continue to purchase Cadillacs

Awesome people and service was excellent too

We received a great price on our vehicle! Little to no haggling required, fair trade offer etc...Also, the facilities are very clean and top-notch. Fast and easy process overall. Financing took a little time, but that was due to out of state requirements and probably the time of day. Overall very easy experience, almost too easy… Left there questioning why. Lol***UPDATE***This company put its money where its mouth is! I ended up with a few concerns on my truck, so I took it to my local dealership. I called David, from the reply to my post to explain my concerns and he retuned my call almost instantly. Not only that, he personally dealt with my local dealership to ensure the vehicle checked out and that my concerns were addressed. In the end... nothing ended up being wrong with my truck AND David covered the fees to have it checked out. If you are in the market for a vehicle, don’t hesitate to shop here. They TRULY back it up.

Earlier this year I bought a 2017 Cadillac XTS to celebrate my birthday early! The dealership my husband and I bought the car from did not give us two keys, so we had to go to Moore Cadillac, and what a wonderful place to go to! Its a beautiful dealership! We have made this our go-to dealership!! Staff was nice and friendly!

Vehicle was done correctly and on time. It was a pleasure dealing with Kraig and a dealership where service answers the phone and returns my calls on a timely basis and especially since they knew I was from out of state and hopefully do not need their service again. I highly recommend their service department.

Honestly service was great, everything went smoothly. A kid named Tommy helped me out with everything. My truck runs perfectly right now!-Tyler Price

My experience at the Moore Cadillac Center Service was awesome. My Service Advisor took care of my concerns and I was out and on my way within an hour or less. As usual, it was another great service appointment. Five Stars Plus...

As always, friendly, fast, thorough, completely knowledgeable! Have been a car-buying and -servicing customer of Moores for over 25 years and wouldnt think of going anywhere else!

Great first experience with Moore Cadillac of Chantilly. My service advisor Kraig Gough was very professional and great with communication. They were very thorough with the diagnosis and repair. Everything was done in a timely manner and was very reasonable with pricing. I would recommend Moore Cadillac of Chantilly to anyone!

I took my 2014 Lexus IS250 to get the scratch fixed on my driver side rear bumper. I made a claim to Geico because it was a hit and run case, and hoping it wouldnt cost me too much. Took my car to this Moore Cadillac of Chantilly, spoke with Darnell Jackson, the collision estimator, he looked at the car, and said he thinks it could get fixed without repainting the car. I waited for about 15 min at the lobby, and he brought me a brand new looking car with no scratch. Instead of going through re-painting, he found the best solution for the customer, which was re-polishing, and charged nothing. I gave small gratitude to him, because I was so thankful for what he had done for me. Instead of paying $200 deductible that I might have paid, he provided the best and honest solution for me. This was my first time visiting this place and I would highly recommend this place and especially Darnell Jackson for great service. Thank you!

I’ve been coming to Moore for Service on my Escalade ESV for a few years. Don Kelly is always there to answer all of my questions and help me with all issues. He’s there bright and early and able to get me in and out before work. He goes above and beyond in assuring all repairs and service are done promptly and keeps me updated throughout the process. Truly provides excellent customer service with professionalism and humble manner in a timely fashion. Thanks again Don!

I worked with Jean. She was extremely knowledgeable and very thorough in showing me how everything works. I know I can go back to her any time and get great customer service!

Kraig is Awesome!

Great service, friendly staff and technicians. My car is always serviced quickly and returned shiny and clean.

Recommend Moore to anyone with a Cadillac or in the market for one. Great service and support that has always been great. Prices and cost also very reasonable and never gouge me. Great place to buy or take care of your Cadillac

Moore Cadillac Chantilly was without a doubt the best car buying experience I have ever had. I bought a used non-Cadillac vehicle and received what I’m sure is the same treatment given to those buyers purchasing the high end cars. Both the sales person and financial agent were very helpful and patient and put no pressure on our time and decision process.

I went to Moore Cadillac to have may car detailed. When I say my car came back like new, it is an understatement. They were fast and also meticulous. Best Service in the DMV.