The whole team over at champagne ford city was great to deal with. I purchased a new 150. Todd barrowman built the truck I purchased. He handled everything like a pro. I am happy to have done business with you guys. Love my new truck.

My husband and I just traded our Jeep for a Ford Ranger. We worked with Bill and Levi. I can honestly say that this was the easiest and least stressful car buying experience either of us have had. Bill was so easy to talk to and was extremely knowledgeable about the vehicle we were interested in. Levi made the paperwork process simple and fast. (And they have an amazing coffee machine!!☕️)If you are in the market for a new vehicle, go and see these guys. You won’t be sorry!!

Dale was very kind and courteous of my request, and supremely understanding. Thank you so much for your professionalism, and the willingness to help others in need!If my interaction is an indication of how they treat others, Id recommend buying a vehicle from these folks a thousand times over!

Wow what a great experience!I work at a dealer in motor city and drive 6 hours to come to this dealership and buy a car.Todd and Levi made everything seamless, got me the best interest rate, and had the cleanest vehicles in the market.If you live in Chicago or any surrounding cities it is definitely worth the drive!Thanks again gentleman

We are done taking our car to Champaign Ford City. We purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our second set of tires from them because they would not rotate the previous set of tires since they were not purchased there. When we picked the car up after over $1000 of new tires, the did not even wash the marks off the new tires. When we called to complain, they said if we could bring it back, they would take care of that.Fast forward to yesterday when I took it in for an oil change, inspection, and tire rotation. The gentleman who checked me in was a bit rude because I did not make an appointment. All the previous times I tried to make an appointment I was told service was on a first come first serviced basis.Then about an hour later they handed me a colorful report and everything was in the green. Surprising to me, as the last time it was there for an oil change, the brakes were in the yellow. With over 77,000 miles on the car and the brakes are original we expected them to mention the brakes.The car was not vacuumed and they claim that they can no longer wash it because it is a convertible. Another lack of service is they did not reset the oil/service light. When I checked it said 18% which it typically says 100% after an oil change.Thanks, but no thanks Champaign Ford City. We are done with you!

I recently purchased a new vehicle and it was the most pleasant car-buying experience Ive ever had. A few months ago, I was chatting with Ian, a sales representative, about a Mustang. I had a very specific build in mind. Ian found a similar model for me to test drive while I mulled over my decision. At no point did he pressure me to settle for something that was close enough to what I wanted. He even sat down for about 20 minutes to answer questions about a car I might not even buy!A few months later, I had decided to move forward with the purchase. Keep in mind that I had a specific build that I wanted. Ian found an exact match about 300 miles away. He spent his own evening driving to retrieve the car for me. He actually went the extra mile - very cheesy, but true.I received a fair price up front for the Mustang, and a generous trade-in valuation of my Ford Focus. Throughout the finance process, Levi was friendly and engaging. He offered various options for warranties and detailing. When I declined, he didnt shame me or pressure me into buying something I didnt want (which has happened at other dealerships). The actual buying experience was quick and painless, and I was out on the road within two hours!Overall fantastic experience; I wouldnt recommend any other dealership to my friends and family. Looking forward to working with them again for my next purchase.

Poor or lack of customer service from the service department. The grumpy service team make it seem like to your a bother to them. My control panel on the driver side of my explorer came off, they put GREY duct tape on the outside my driver door. After driving around with Grey duct tape on my new vehicle for two weeks. They had my truck for a entire day for a blown fuse and control panel replacement. First, they try to charge me for the work that’s cover under warranty. Then damage one of my wheels and say nothing about it!!! I called after leaving the dealership. I was told to come back by, once I finally found the time to return for them to see damage they caused, I waited over an hour in the lobby before I decided to just leave, I left my contact info and waited on a call back. I later received a call from a manger, he did not seem to take me serious. I sent pictures by email and have heard anything back. It’s the lack of customer service for me. Where is the care and concern for your customers? Since im not going to chase them down and their customer service SUCKS!!! figured I’d share. I can’t trust them with my vehicle.

I was reluctant to write this review because I work for a competing (non-Ford) dealership. But I understand the value of online reviews and when someone does this good they should be recognized.We had a problem with the SYNC radio and display. On the first visit they diagnosed the problem as 1 part and we crossed our fingers that it would not need the second part. When they did the repair, sure enough we needed the second (radio) replaced too. Nick gave us the bad news and compounded our troubles with the news that the part was on 2-3 week back order (ugh...no radio and no bluetooth for 2-3 weeks.)Nick did offer us the use of one of their vehicle and even had it delivered to my work before I left...life with 2 active kids just got better. Thank you Nick for all of the help.Oh yeah , the part came in about 10 days later and my car works perfect again.

Thay sold a Brand new defective 2019 Roush Mustang with drivetrain issues the final ending ford motor company did the right thing and and refunded the Roush but this dealership did nothing but the wrong things through it all in many ways i now went to a real stand up dealer and purchased a real Mustang ( supersnake)

Consistently terrible service department experiences again and again with our vehicles. I really wish we could have our warranty issues taken care of somewhere else. Absolutely would not recommend anyone do business with them.

Snarky service writers with attitudes. Ongoing issues with our Explorer. Its being taken care of under warranty. Get talked down to and asked did we call and say it was ready? I did not receive a call, but I also called in multiple times and left a voicemail with no return call. I will find a new place to spend my hard earned money next time we have to buy a vehicle. The customer service used to be great here, but thats taken a back seat to profit margins and bad attitudes. Its a shame that we have such long time periods on our extended warranties here too. Customers shouldnt have to continually call and ask what the part status are and when we will eventually be scheduled.

I had a great experience buying my used Jeep! From the test drive to signing on the dotted line, it was a breeze. Ive lived all over the United States, and this was the easiest car-buying experience Ive ever had.

I ordered a part from this company. It was not listed as a special order part. After i ordered i got a email from Cris telling me that there was a back order on this part. There was no mention of it on their website of a back order. I paid for overnight shipping .With the back order they can not ship it over night. i asked for a discount on it because if there is a back log then there is no overnight. I was told there is no room for a discount. I did keep the order with them but i will never order from this company again.. I need a crate motor for my other car and their competitor will get my order instead.....

Great service and everyone was being respectful of Covid precautions. Plus they had a GT40 to ogle.

We are traveling from Wisconsin to Florida. Our 2017 Ford Expedition lost AC en route. We stopped by this dealer at 1pm for service. I was treated rudely and told there was absolutely no room in their schedule to check on our problem. Their only advice was that I google other ford dealers along my route. Wow...like I didn’t know that. First impressions are the lasting ones. This management and service team needs to read the book “Excellence Wins” and implement some “customer-first” practices.

Excellent service, everyone was very pleasant and professional. Simple oil change and tire rotation, was in and out in about an hour. Great job!

I made my appointment on line and the staff was prepared when I arrived. The work took less than an hour and was well documented when I picked it up. I used the service coupons that were sent to me and there was no problem.

I have been very satisfied with all repair & maintenance service on my 2016 Ford Fusion. My personal contact with employees has also been very good. I am confident in the advice and recommendations that they have provided in the maintenance of this auto. The recent visit during the COVID pandemic was no exception.

Almost every visit for repairs or maintenance have been a great experience. When any concern of mine has been brought to their attention they went out of their way to make everything right or explain what I needed to know. All around great place of business!

Champaign Ford City was an excellent buying experience. Their customer service was top notch from the very beginning, and throughout the entire buying experience. They were willing to work with me on holding a vehicle purchase from out of state. Not only did they hold it on good faith; but furthermore, they even offered me a shuttle pick up from the airport at absolutely cost to me. I am blown away to say the least with each and every person that I came into contact with once I arrived. They were welcoming, and also demonstrated extensive knowledge of the vehicle and its capabilities. I would recommend Champaign Ford City to anyone. They even went as far as following up with me to see how my long drive home went. A+

Words simply do no justice for the level of customer service Katie Stadel provided me with from beginning to end. I can honestly say it ranks in the top three of all my experiences to date. She is so honest and just a very genuine person which really caught me off guard. I would consider such a person an anomaly at most dealerships.I rarely post reviews, but felt the need to after working with her. She’s an asset to the company and should be praised for her level of commitment. I wish you all the best Katie, I know you will go far in life! PLEASE never let the grind change your true colors!! 😉

I always get wonderful service in the service department, but they give your email out to at least one organization. That isn’t good costumer service.I trust them with my car, but not with my digital footprint.

I went to get a key fob programmed which was $140. They didnt get it programmed but still charged me the 140, they could have just charged me a fee not the full price! Turns out a couple of weeks later I received a check for the full amount! Thank you Ford City!

I brought my old Ford Ranger in for a regular service and to install a new battery. These things were done well and the masking and social distancing went smoothly.But two complaints. One is that it took three days to get the truck back. The promise was to return a phone call to me when it was finished. There was no phone until I called on the third day.The second is that i asked for a new handle /knob on the temperature control, which is now missing and stuck at the highest temperature. I was told you would get one from the Parts people. I have no info about i and think it was never ordered.In general, I do like Ford City and have long been a happy customer.Michael Parsons (not Pairspns).

I dropped my Explorer off for a quick oil change the night before. The service department was able to work it in first thing in the morning and my vehicle was done way before the time I expected which was great. I have all of my vehicles serviced at this location and they always complete the work correctly and efficiently.

Jeremy Walker was sooo helpful, he listened to what I needed for my family and matched me with the perfect car! Levi was also amazing! I shopped around at other dealerships and I felt like they were just trying to push anything on my but I felt very heard at Ford City. I will definitely continue doing business with them and encourage others to do the same.

I had the BEST experience at Ford City Champaign. Bill Green worked with me to find my first car bought from a dealership. I was very anxious due to stories Ive heard about awful experiences at other dealerships. He was informative, courteous, patient, and kind. He took the time to answer my questions/concerns. He even took the time, after I had left to come out and see my daughter which really stood out to me. I had some concerns due to issues I had with my last vehicle. He assured me they would look at anything I needed and if any repairs were needed they would be taken care of. They were efficient and worked quickly with me that day to buy my car! They couldnt get my car in for a few days, so they gave me a rental so I wouldnt have to worry about transportation. Jim Button helped me with all of my paperwork, and was very helpful and took the time to explain everything to me. I could not have asked for a better experience!

You can’t be the professional service you will receive at ford City Of Champaign. my service writer in my opinion is it one of the best when you go in and ask for Todd see for yourself.The professional service that is shown by Derek Scroggins and his team of service writers are Second to none

I had the pleasure of working with Bill Green and Dean. They were quick and knowledgeable and we got the deal done. I will and would HIGHLY RECOMMEND going to champaign ford city car lot for your next vehicle purchase. Great car lot with a lot of friendly staff. I was also in and out in a little over an hour so they at sleepy as well.

Do not take your car here for service. I bought my car here last summer. This year, I got a notice in the mail about a recall - a few days later I got a second notice in the mail about an extended clutch warranty and that if your car was experiencing shuddering while accelerating, etc. Ford would pay to have the work done for free. I called the schedule the recall work and mentioned that I was not 100% sure if I was experiencing the issues with the clutch notice but had some of the described symptoms. Over the phone, the guy said he would note that when they took care of the recall issue. I dropped my car off overnight while they were closed so I never spoke to anyone directly - they called and said my car was ready and that the clutch was in range of spec, so they did not need to replace. Ok. My fiance goes to pick up the car and he sends me a picture of the bill and I see they charged us $138 dollars for labor. I called and asked about this - and they said since the clutch was in working condition the labor falls on me not Ford. First of all, this was NEVER told to me. NEVER. Second of all, what am I supposed to keep taking my car in for $140 bucks to see if an issue Ford reported to me is an issue yet? They took advantage of a situation and did not relay the full story to me. I dont even care about the money - its the principal. I will never be back and next time I need a car Ford City is off my list - if you are looking for a trusty place to get service done, go to Norris Tire.

Mike Peters has sold us 2 vehicles now, wonderful customer service. Just all around good salesman. 5 stars

Very impressed w/ the dealership and in particular Todd Barrowman! Professional, educated on the product and accessible. Would highly recommend them to anyone looking to purchase, especially within their performance division.

Very friendly very clean service and sales dept top notch. I highly recommend :)

First experience at Ford City. Actually my first Ford F150. Very impressed with how they handled my issue with my truck. Great communication. Thanks

Cant get servicing, if your 7 days out, on servicing a vehicle, that needs attention, then you better hire more people!!we went elsewhere!!

Always had a great experience there, both with the service and also when looking for a car. Ethan Wolff did a phenomenal job finding just the right car, answering all my questions, explaining all the options and their pros and cons, and working out a great deal. They went out of their way to help -- and all of that at short notice. Couldnt have asked for a better sales consultant. Highly recommended!

Derek and Don are fabulous. I can always count on them for whatever work needs doing. The work will be done promptly and perfectly. On those occasions where their work was perfect and the car was not they continue to be perfect professionals. They let me know very clearly what is going with the my truck and what they must do to make the truck run like new. If all corporations had the integrity that Derek and Don offer then the automotive industry would not be looked upon as a difficult place to do business. I find working with these two professionals to be fun, professional and rewarding. I cannot thank them enough for their help. One of the main reasons that I continue to come back to the Ford family is that I have worked with Derek for over 10 years and he has never let me down. Don has taken the ball over the past 5 years and never misses a beat. I will tell you the my new technician Kevin is about the best surgeon that I have every allowed work on my truck. I am a bit picky and he preforms work precisely, efficiently and expeditiously. The team that take care of me and my truck are the best in the world. I cannot thank them enough. Thank you! From the bottom of my heart thank you!

Took my car here twice for the same problem after it was fixed. Problem wasnt identified and was charged for a battery that ended up not being the problem

As a dealership we often need off brand warranty work done on our pre owned Fords and we are always needing parts, and sometimes we just need a good old fashioned factory trained Ford technician. When that comes up we call Don Beckler at Ford City. The team their is really efficient and helpful. We recently ran into a problem with a full size Ford truck that we just couldnt figure out but these guys found the problem and fixed it for a reasonable price.

Best experience I’ve had! Visited one previously to yesterday and they cared about just us getting the car. And then shove papers in our face.Levi miller was hands down the best I highly recommend if anyone wants to ask any questions he will be straight up with you & tell you so many things. I’m glad he had helped us along with dean. But I felt so much better leaving Champaign ford city then the other !! Now ! I have a lovely Hyundai Sonata ! In love thanks Levi!

I’ll never go back. I go to places and spend my money where I get taken care of and treated with respect. I had a bad experience with a guy there today and will never be back !

Ford City did a great job! Mike Peters in sales was easy to deal with and stayed late to make sure we had time to get there for the test drive and we made the deal happen with only 1 trip to the sales manager!!!

Ordered a part online from the parts department and received amazing service from Chris. He let me know via email what was happening every steep of the way! Great customer service!

I recently purchase a suv with ford city and I absolutely love it! The workers there Tyson and Levi are amazing at what they do and I appreciate their help in my purchase.

I had a low tire and pulled into the dealership at 6:55 p.m. Two salesmen came out to check my tires and had me pull into the closed service department where they put air in all my tires. I was able to return the next day without having to have the car towed in. I appreciated their help. While waiting for new tires, the one noticed me and asked if I had been able to make it back in without any problems. He also told me to let him know if I needed anything.

If you’re in the market for a new car, Katie at Champaign Ford City will hook you up! She was professional, answered all my questions, quick moving, and sold me on my new car. Thank you for a wonderful experience, Ford City!

EDIT:A couple days after posting my review, I was contacted by Derek Scroggins from Ford City. He informed me that he pulled my records and found inconsistencies with my past 3 reports and that he would like to get to the bottom of why there was such variance in my reports. He offered to do a full inspection of my car and give me a car to drive at my convenience, free of charge. After re-inspecting my car, it was determined there was a combination of factors that led to the events that happened during my last oil change. I appreciated the effort they took to figure out what was going on and the lengths they went to remedy the issue.ORIGINAL:Ive been going to this particular Ford for around 4 years now and after my most recent visit, 2 days ago, my suspicions about this place are confirmed. I regularly get The Works oil change, which includes the following:•Tire Rotation and Pressure Check• Brake Inspection• Vehicle Checkup• Fluid Top-Off• Battery Test• Filter Check• Belts and Hoses CheckThey then provide you with a sheet with a diagram marking what they filled, didnt fill, what needs to be changed, what will need to be changed soon, and whats in good condition. I look at my sheet every time I go, which is once every 2 months. There have been times where I noticed everything is marked green, even though the previous time they were yellow. I noticed my wiper fluid needed to be filled soon after I had received my oil change, even though they claimed to have topped off my fluids, I will have issues with my car prior to bringing it in that they should notice during inspection that is never addressed. Most recently, after my oil change they told me my brakes and brake pads on my back tires were non-existent and metal is scraping metal and that they needed to be changed very soon plus new rotors because of the scraping. This is infuriating to me because when I got The Works 2 months prior, I received no indication or communication my brakes were at that level and needed to be changed. There is no noise coming from my car during braking, so metal is not yet scraping metal. Im convinced they are using deceptive measures and scare tactics to scare people into paying them to fix things.

I just bought a 2016 Ford Fiesta with Champaign Ford. Adrian was very nice and not pushy like most salesmen are. There were a couple minor issues that came up after the purchase of my car and they fixed the issues quickly and with no problems. Todd in services was professional and funny! I will be recommending my friends and family to purchase their vehicles here! Great staff and excellent service.

Fair deals in clean cars. Great team to deal with. You get more than what you pay for. They’ll do a lot of good things to earn your business.

First time owner of a Ford vehicle. Went for my first oil change and found out the first one was complimentary so that was a great surprise. Service was friendly...I was greeted as I came in and drop off was easy. They called me when the service was completed. Overall, great experience and look forward to using them again in the future.

Edit: the next time we had to take her car for warranty work, they called and begged her to bring the car in a couple days earlier then before because it would work better for their schedule even though we had our schedule worked out to have her use one of our other cars if it went over the warranty rental period. Her car sat for four days before they even started it, at which time they told us they didn’t have the parts and had to order them. Then they finally got to it and had to order another part, which has taken so long at this point it’s incurring rental car charges for us past the warranty rental period. Edit: they did take care of the rental car charges.I can understand needed to order a second part when the axle seal didn’t fix the leak, even if you possibly screwed up the seat on the axle and that’s why you had to replace it but whatever. The real issue I have is why you took 4 days to order parts when the appointment was scheduled for the work and the needed parts were known ahead of time. On top of that, what was the point of having us bring the car in earlier if you weren’t ready to work on it.Previously: My fiancé had a miscommunication about the price of a service item and they were very helpful in working something out since it was higher than anticipated since they told us one price three times and then tried to charge a different price upon picking the car up. I’ve had bad experiences with dealerships before but was pleasantly surprised they actually worked on something. But screwing up twice, I would rather not even take the car here for warranty work at this point.

Excellent service , excellent staff , I am glad to bring my Transit Connect to Ford City

I go to Champaign City Ford for all of my vehicle needs including oil changes, flat tire, and new tires. They are always very informative and go above and beyond to make sure that I understand everything they are doing to my vehicle and why. The one time I did have an issue, they were apologetic and generous. Comparatively, this has been my best experience when it comes to the maintenance and repair of my vehicle.

Quick and friendly service

I had a very positive experience with having my car serviced at Champaign Ford City. My car was due for some routine maintenance. When I called to make an appointment, I was told what services were recommended, how long it would take to do them, as well as the approximate cost. When I arrived with my car, I was again alerted to what was to be done and the cost. The recommended work was done as quoted. I was also alerted about some other items that needed attention in the foreseeable future. I truly appreciate the professionalism at Champaign Ford City.

I want to thank Champaign ford city for the best service ever. They took care of my car, fixed any problems and any foreseen problems. Got my car back faster than I expected in excellent condition and runs better than it ever has. I will always come back for any reason and recommend Champaign ford city to everyone I know. Best service, best employees, hard working, puts customers first, do excellent work, and please customer above and beyond their job. You have a permanent customer in me.

Absolutely delighted with the care and attention to detail I experienced with and through my service advisor John Hines. John way beyond the norm to make sure I was taken care of and satisfied. Ford City is truly blessed to have John on the payroll.

Ford City has fantastic customer service. In contacting the service department my issue was addressed immediately and without hesitation Ford City took action. As a customer, I value Ford Citys loyalty. I recommend Ford City for all your vehicle needs.

Great place to buy a car. I really want to give Katie a shout out for her work . Thanks again.

Great fast service! The waiting area was super comfortable. Free coffee machine. I was told that my truck would be done within the hour and it was. Free wash. Looks like a shiny penny! Also got a follow-up email and I asked a question that was responded to within the hour. Thanks, Ford City!

Matt Odom did a great job getting my truck serviced and out of the dealership in a timely manner.

Ford city has excellent customer service, highly recommend. I initially bought the car from Ross Henson there who was extremely helpful and catered to my needs being a first time car buyer. When I had to put the car in for recalls Todd Ballard was the individual I dealt with at the service center. He was very professional and made sure that I was able to receive a rental car to go to work the next day and worked around my schedule.Overall I am highly satisfied with Ford City in Champaign and I would definitely recommend them in purchasing a new car or just for general maintenance!

This place is terrible! My 2017 ford fusion had a coolant leak into the engine .. it eventually blew a head gasket while under warranty they basically fixed the problem to get it past my warranty.when my warranty expired they said I need a new engine and it would be 6000 dollars. I took it in for the same problem 3 times after my car started eating coolant and oil they did not fix the issue (new engine) while under warranty and dropped a bombshell on me as soon as I passed my warranty date and took it in. I hate ford and I hate this dealer. They need to be sued to oblivion but dont have time or money to waste on an already terrible investment.

I took my truck in for air conditioning service I was charged close to 3000.00 dollars with fees and part because they didnt document the hose as the reason as they told me before winter and I was unable to take it back due to heath problems. I took it back and the whole process began over even after I had told them they said it was the hose replace parts that were unnecessary. I will never ever have my car serviced at Ford again. They are encompatant and dont know what they are doing or just doing things too mach a buck honestly is the best policy for returning customers I am so done and I do believe in Karma

Ford City has always given the best service! My car was purchased there in 2011 but it hadnt been serviced there since now. Theyre walk in 27-point inspection is so convenient! They kept me update through the inspection and only charged me for the services I agree to have done based on their recommendations! Now my car is good to go for holiday travel. Thanks again to Todd and the service team!

I purchased a truck there and had great service through the entire purchase. Since my purchase the service department has been great i got my first oil change for free and it took no effort on my part. Had some recall work done there too and besides for it taking a long time the service was great!

Awesome. Will definitely return when my family is in the look for another vehicle. Mike Peters is an awesome salesman. Made the buying experience easy and really went out of his way for me. 10 out of 10👍

I am so impressed and thankful for the service I received at Champaign Ford City. I had to bring my car in for unexpected detail work, and Dan was great. He was able to take my car in on short notice, called me with an estimate that morning before starting the work, and kept in contact with me all day regarding when he would be done and my car would be ready to pick up. Having recently moved to Champaign, this was my first visit to Ford City, and it will not be my last. Thank you for your great service, Dan, you were wonderful to work with! Additionally, the other staff I encountered along the way (a very nice salesman directing my to the Cashier, the Cashier herself, etc) were all very kind as well.

Great service for a factory recall. They were able to get me in before a business trip rather than making me wait weeks.

I particularly appreciate the shuttle service!

Clean facility with excellent service! Ive visited 10 times and they forgot to wash my car only one time. When I visited to fix my drivers seat plastic trim, they even vacuumed and washed car. The waiting area is as good as 5 star hotel lobby so Id rather wait there than ride back to office. Free coffee is also provided in waiting area. They also honored expired coupons. Their service advisors are always sincere and honest.

Excellent Service! Every time we go everyone is very friendly, professional. We trust taking our sons car there. Don Beckler is fantastic to work with. Very professional, friendly and knowledgeable.

My passenger side mirror got dinged last weekend; called parts on Monday; got in on Tuesday...fixed, with a free car wash thrown in! Everyone was very helpful and nice, and the waiting area was very comfortable. Great place.

On a road trip my ford truck had an issue and I limped into the area, I asked the service center about repairing the truck and was told they could not get me in until Thursday. I understand you have customers waiting , so I asked if they could look at the belt for me. I was informed he was off in 40 minutes, and would not stay late to look at my truck, nor would any of his mechanics. I said, it is a belt, it is super fast and easy, could you please just look at it. He said he worked six days in a row and could not help me. I was thinking about buying a new ford explorer, I guess I need to reconsider. The parts guy was very nice however and called napa for me, where I could go get a belt.

When Tyler contacted me to see if I was interested in trading my 1 year old Mustang for a new one, I was amused. I never thought he could put a deal together that would make such a trade appealing, but I was wrong. Tyler and Todd both worked hard and went to great lengths to give me top dollar on my trade and to get me the best possible financing on my new vehicle. I was truly impressed, and I love my new car! I highly recommend the sales team at Ford City.

I had an excellent experience, I came in with some criteria on what i wanted and the service in finding a comparable vehicle was instant. I felt very well taken care of and the experience was awesome. I recommend trying Ford City when looking to purchase a new vehicle. My Escape is the bomb

Bought a 2018 mustang recently. Awesome car and great experience. Todd was able to find exactly what I wanted. When the Roush supercharger became available I got one of the first ones. Performance service dept installed it in a day and a half . Really made a beast of my car. After watching a YouTube video of the process I am more than impressed. Great job Champaign Ford sales and service departments .

I had routine oil and lube change on 2/4/15 and the experience as usual was very pleasant. My request to rinse off my floor mats was met with a positive yes and it goes to show the extent the Ford City staff goes to meet your needs and requests. The wait was not long and the price with the 99 point check is very comforting. My Ford Edge is the first Ford I have ever owned, and I can say the car along with the Ford City Service I receive has been worth the change in brands. Thank you Matt in the Service Department and all who have made my last six months a pleasure to own the car and be serviced at Ford City.

I cannot speak highly enough about the Service Department at Ford City! I have had no problems whatsoever in scheduling, shuttle service, price or customer service!!! Matt Odom is very professional, and is diligent about making your satisfaction his priority! The facilities are exceptionally clean, and everyone is as nice as they can be!!! Will definitely refer friends and family to Ford City!!!

I am very happy that I bought a f 150.Jeremy helped me test drive a cargo van, and several f150 trucks. He is kind and knowledgeable. He cares about custom needs rather than make the highest $ sales possible.

Went in to the NEW Ford City for oil change and maintenance. I have always considered the service here as very good. Well they have really stepped it up with their new facility! Remains top notch in my book. cant imagine going anywhere else. Matt Odom is a real pleasure to work with. Keep up the great work!!

Sat here for over an hour waiting on a shuttle to take me to work when I took myCar in for a recall and now I’m over half an hour late to work during the busiest time of the year🤯🤬👎🏼

Was very impressed upon my first visit. The waiting area for the service dept. is as nice as Ive ever seen. The techs are very informative and friendly. Will continue to have my SUV serviced here for sure!

Staff is friendly. Donuts are great that they get. I would recommend them for work on your car.

Dropped off a 2018 Raptor with 13000 miles that would not run on Sunday. Monday I got a rental - Fusion. TUESDAY I am told 2 to 3 weeks before they can look at it. Had it towed to the dealer I bought it from on Tuesday night. Needs fuel pump and injectors. This dealership should close - 2 to 3 weeks - really.

Great experience. Clean new building. Service personnel were very friendly and helpful. Would go there again and recommend them to anyone. Please fix your web site with new location. Thanks Matt

Matt Odom at Ford City did an excellent job at taking care of while my vehicle was being worked on. Matt worked with me and gave me a fair and honest price on my parts and labor. I am very satisfied with my overall experience with Matt and Ford City. I would definitely bring my vehicle(s) back to Ford City to have them work on them.

The care and customer service has always been top notch every time Ive needed to tend to my car, and it has given me peace of mind. I know I can always count on Ford City in Champaign, especially when Ive been a bind. I highly recommend!

We have always received professional and friendly service. This is where we go to know the job gets done right!

2014 - I got an oil change for my diesel truck using a coupon they sent me. It saved me $15. I feel like I have to be on my guard though because with an old vehicle they always seem to suggest hundreds of dollars in additional repairs every time I walk through the door so if I was rich and dumb Id be paying these guys thousands annually in maintenance. I prefer Car-X because they seem to get that old cars dont need everything done.2015 - I got an oil change on my focus using a coupon which for $30 was a great deal for everything that came with it. Service was quick and courteous, and no one tried to up-sell me on maintenance which was itemized on the receipt. In the end it cost me nothing because I had left over credit from their rewards program. Im starting to trust them more.2018 - This is the first time Ive done an oil change at a scheduled appointment time. My service was relatively fast, and the help was very courteous.

I want to personally express my thanks to all that helped make my purchase today a very easy and memorable one. Thanks to Randy, the salesman who answered my questions and did not put pressure on me to buy a vehicle today. This is very important to me to be able to view what I like and decide on my own if the vehicle will meet my needs. Thanks to Derek for the speedy financing and done very quickly, in a matter of minutes not hours! Thanks to the other staff that made me feel welcome and relaxed while everything was being completed from information, financing, and the detail work done on my new (pre owned vehicle) SUV. My wife and I are enjoying it greatly!Thanks again,Phil and Lynne Frye

My wife and I went to Champaign Ford City to purchase a couple new vehicles and initially had a bad experience. However, Tim and Walt called us to make the situation right. Both apologized for the interaction and asked for the opportunity to make it right and they surpassed our expectations. My wife is walking away with a beautiful vehicle and we couldn’t be happier. Big thanks to Darrin for being an awesome guy to work with and to Tim and Walt for correcting the situation!

Tim (sales manager) and Andy (finance) were awesome to work with. Made the entire shopping, negotiating, and financing process easy and painless. Definitely recommend to anyone looking for a new or used car!

It was great cutomer service, but they charged me $140 for labor to cut a key that I purchased online. Thats some BS.

I got my new Ford Focus... And I love it, thanks Wade, Jim and Kathy (finance) for making me feel so welcome while there. Keep the good work.

I bought a 2010 Mazda 3 recently here. Tyler was really helpful and worked with me to get a good deal. The whole process was very smooth and I came back home with a car I love. I especially appreciate the fact that no one was pushy at any time during the sale and I was able to make my decision under no pressure.I totally recommend this place if you want your shopping experience to be stress-free and pleasant.

Everyone was so friendly when I took our car in for an oil change..... especially the gentlemen in the bay area. The work was done quickly, the service report was helpful, and I ❤️ that they washed my car too!

They were very fair with trade in value. They worked to get me the perfect truck. And the finance department got me a great rate.Will never go anywhere else!

Everything went well. Staff was nice and friendly and got the ball rolling good. I went in to get an oil change, the man behind the counter said I get a complimentary car wash and vaccum. I was told my car was done and I couldnt find it. They forgot to tell me they washed it at illini Nissan, because their car wash was broken. So I waited until it was done. When it was done I saw my car completely soaked in water. Then I opened the doors and found that they did not vaccum. I didnt think much of it because it was free, but then again I had to wait for them to be done ap that really annoyed me and I called and said I cam come back and tried to accommodate me. Sadly I had to go back to work. They are very professional into fixing their mistakes I will give them that. I will definitely return for sure, but their should be better communication towards the people in the service department.

Was able to get a nice deal and good trade in offer. Start to finish, the entire transaction was very fast.