Store is very organized. Many workers restocking. They are happy to help us find the product we came in for. Would have given a 5 star rating except the young lady had her mask all the way down to her top lip and never pulled it up. If the customers are made to wear them, there employees should have to wear them too.

I have been a customer here for many years, today is the last time. I purchased outdoor patio lights that were ALL defective, while I understand that they don’t manufacture them I found it interesting that 4/4 were. But my real issue was in the return. Their receipt lookup machine was out of order so I was told all I could get was a store credit. When I asked for cash or on my card I was told, “that ain’t happening. You can go home and let on up your receipts online or take the store credit.” I explained that I felt because it’s not my fault their machine wasn’t in working order. I then told her ( Customer Service Manager) that I would not return to shop there, she said “well that’s just fine.” I left, to retrieve my receipt online. ( that system is also out of service) when I returned in the morning, resigned to accept the store credit, the gal at the counter explained there’s a way to get it , in less than two minutes I had the receipt and $$ applied back to my card. What a waste of my time! And the rudeness I experienced yesterday was enough. In the last year I have spent THOUSANDS of dollars renovating my home, with lots of projects to complete. I’m taking my money elsewhere.

Already paid a week in advance, customers service assured, my name is on it and waiting pickup, not the case, 15 minutes and counting no carpet ,snow carpet finally gets here, and they got the wrong padding, they got the cheap one, and I paid for the waterproof, and the bald guy with glass at gate 14,says I go by the reciet, I say, show me on the receipt, he says, oh sorry I go by 3rd party, I say ,go get the right padding, Im here now 40 minutes, I guess small towns, are small for a reason !!!

Great store! Was asked if we were good or looking for something in particular by every employee! Excellent service. Jerry in bath/shower is very knowledgeable. Great job to all.

Still appreciate the quality of service provided at Menards. Allows me to have peace of mind when choosing materials for my projects. Currently flipping a dresser and got all my items in one location. Rebates program has changed slightly, which makes it more interesting but still rather have savings on spot, but oh well.

Received outstanding customer service from Kenny at my local store today. Highly recommended. Definitely will shop again in the future.

Never anyone trained outside on forklift. Had to wait 30 minutes for a guy to go dig out a box of vinyl trim because he had no one else with him that had a forklift. Last week there were maybe 3 employees all on the lumber aisle and not one of them were allowed to use a forklift.Their gm dan is a sorry sorry example of management if thats how he runs things. Never scheduling people with forklifts when theyre needed. And hes either too lazy or too stupid to train the surplus of employees outside. Disgraceful. Would not recommend going here.

Friendly and helpful staff. Got some extension springs that I couldnt find elsewhere. They let me test it there too.

Picked up a door at contractor pickup. Employees were very careful loading.

Employee in lumber department , Anthony, rude and insulting. Supervisor insinuated That perhaps it was my fault, maybe it was my body language! Also, good luck ever seeing your 11%Rebate,the higher the amount the more likely it is to get lost in the mail. Major class action suit in progress against them

Had a tool rental that was faulty to begin with (vacuum bag leaked, left residue on floor before we even left). Store employee Kara was excessively unruly and unreasonable on return, being very combative the second we walked in. Absolutely lost our business after this experience.

Very clean. A.lot of great products. 20 push mower only $139 plus 11% rebate. Working fantastic for my small yard.

Love this place! 5 times a week!

The sales associate that checked me out today was very kind and polite to the 2 people in front of me and the person behind me. I wasn’t so lucky. She acted very put out with what I had purchased and never said a word to me. I guess customer service only applies to certain people and the luck of the draw🤷‍♀️

I can always get help here. This is the go to for all your home improvement needs

It has helpful employees and a wide scale of things. I will definitely come back. The reason for three stars is their pre-order online and pickup was very time consuming and confusing. I ended up having to walk across the store to the pickup station. The exercise was nice though.

Best selection of hardware stores and best lumber yard!

A real nice employee come and help me get all my stuff

Found mens short cheaper then Walmart.With a few extras. Will be getting 5.41 in rebate.

So for 20 minutes, I am wandering and trying to flag down help only to have five different employees pass me by while I wave at them. No worries. Ill go to Lowes.

Found what I needed,got help from an associate who knew her stuff, very friendly also. 👍🏼

Menards often offers an 11 percent rebate on all your purchases. Their store is clean, organized and there is plenty of help.

Had all the pots, equipment, and shelving that I needed for a nice price!

Could not find the things I wanted sold out of them.

It was great we are able to locate all the materials we are looking for and the staff was very helpful and informative. We will definitely go there again.

Didnt find what was looking for. Items were sale items in paper. No clerks to be found for help. Check out lines very long.

In and out with what I needed, and I didnt spend any time waiting in line.

Spoke to several employees, but no real feelings of customer service, just point and keep walking away. Plus 11% discount is mail in, which is pain in butt, should be in store immediately.

Can pretty much fine whatever Im looking for. Staff very helpful.

Excellent, helpful,knowledgeable people got me to the right stuff for one problem and gave suggestions for another

Always well stocked with accurate online information. This is important to me as I live 30 miles away. Knowledgeable staff can answer any question you might have. Prices are reasonable and delivery is available for most purchases. Parking is a breeze and flags/string are available for oversized loads.

Well stocked, easy to find items, friendly staff, and they opened more lanes as the line grew, so it was quick in and out

Good place to shop.

My only complaint about Menards is that you cannot use Google Pay or 🍎 Pay or or any other mobile payment systems. It is amazing how many big-box retailers are stuck in the past. Archaic ways of thinking loses customers. Oh, Customer Service is not the best - not able to call - only email. Just because it is a pandemic doesnt mean call centers should be shut down; they do remote. Other retailers have figured it out but Menards hasnt. Again, archaic thinking.

I shop there today because of the 15% off of anything you can put in a bag. Normally I wont shop there because of their bogus rebate that they hand out. Its a real joke that they think their customer is getting some kind of value out of their 11% rebate. The rebate is sent off using a $0.50 stamp and it takes months or you may never get it back. And then when you do get it back you have to spend your rebate at their store so it has no value to me whatsoever. Think about it! If they want to keep a customer they need to give a real percentage off and not that phony store credit.

Nice enough people that work there. Worst dimensional lumber anywhere. Almost inexplicable. Like the trees are fighting back. The lesson here is you get what you pay for.

Excellent selection and friendly staff. As of March 2018 they are nearly done with a major remodel and store organization.

Found everything I needed, the people on tge floor were very helpful,Love the 11% rebate also

Ordered online and went to their online pick-up area, in and out in 10 minutes. Great job by Menards

Always great place to shop. Friendly employers great prices. Great atmosphere

Absolute worst customer service manager to exist. Not sure how she even became one. She believes that yelling and being rude is what good customer service consists of. Someone needs a serious reality check.

Great selection, competitive prices and this store has helpful employees

The 11 % rebate is a scam Customers never receive the rebate check. It is outsourced to rebates international which has no customer service phone number... I emailed and received a response 22 days later... Telling me to just wait. Menards takes no responsibility for the problem If Menards is going to lure customers away from other lumber yards they should be held accountable to follow through. Its not fair. And it is verging on fraud.I filed a complaint with the Better Business Bureau but Menards has had so many complaints they are already not in good standing so they do not care.They just keep offering the fraudulent 11% rebate to lure customers in.My next step is with my attorney to bring this issue to Illinois law makers.I am owed over $1300.00

Worst place. My wife and I went into Menards for home improvement items. I do not wear a mask for a fake pandemic aka seasonal flu. Within 5 minutes of being in this store I was stopped 6 times by masks nazis. Kara (Manager) and Alisha are mean nasty ladies telling me a grown man I need to wear a mask or they will call the police. Apparently a law was signed lol nope wasn’t. We were looking to remodel our home and spend thousands of dollars. That’s ok Home Depot doesn’t require masks do we spent our money in there.

Staff is always helpful and knowledgeable. Prices are reasonable. Their lumber selection is not great. They have a really good rebate system.

The good people who work here are always helpful

All rebate offers are fraudulent scams.

Had what I needed. Nice carry-out young man.

I had a terrible experience with an employee named Jim today. I was looking for parts in the plumbing area and asked him for assistance, but he responded in a aggressive manmer. He actively refused to listen to me when I tried asking questions about other parts and I felt discriminated because of him.

This was my first time in the store. I had trouble finding something so I asked an associate. What I was looking foe wasnt in his area, but he looked the item up on the computer and took me rite to it.

Had all the items I was looking for to do some caulking.

Needed Japanese Beetle traps since theyve shown up recently. Checked prices online for all the local stores, and as I expected, Menards had the lowest price, which was also much lower than Amazon. The traps were in stock so I purchased 4 along with other garden supplies. Menards carries the best potting soil at the best price: Pro Mix with mycorrhizae, 2 c.f. compressed for $13.97 before rebate. Happy to say that all employees and customers were wearing masks, the right way, unlike what Ive seen at Sams Club.

Ordinarily pretty good, at least a 4 star BUT they used a product to get you in the store but not actually available in ANY store that I was very much looking forward to, called about 14 stores, none had the item but of course they will sell me a MORE expensive item similar to what I wanted. Cheap and sad tactic

Realized when we got to the store that we had 2 masks for three people. I gave mine to my son and walked in expecting to buy a mask so we could do some shopping. The acting store manager began yelling at me from across the store. When I informed her I needed to buy a mask, she continued to yell and berate me. I asked her to stop yelling. She continued and directed me to the service desk where another employee was rude and condescending. There was no need for the nastiness.

Menard gets my vote for best Big Box in town, easy online buying too.

This is a midwestern favorite. The store is clean. People are helpful.

The employees are always helpful and nice. Weve had an error with a special order once but everyone was very nice and helpful. I think it did take a little longer to get everything sorted out with the special order and to have the restocking fee removed since it was an employee error.

Excellent customer service at your store and your employees together and keep everything clean and wearing masks

Visited here from Florida.This was the trashiest hardware store Ive ever been in.If they are all like this, Ill never go to another Menards again.

Great service. Everyone was kind and eager to help. Two thumbs up

I would like to give a shout out to Jerry in the plumbing department. Jerry was very knowledgeable about his department. He helped me get what I needed to finish the bathroom project. Thanks again Jerry you rock

Beware of the patio chairs. they look nice but made very cheaply. i got the gannett peak chair 2 pk. the base literally broke on one chair and the other chair the screws are stripping out. it hasnt even been a year since I paid $250 for them

Very helpful staff especially Chris

Excellent. Staff was very helpful.

I found everything I needed!Seemed short or understaffed.

They probably have it. Unless its a straight 2x4. If you are going to charge 8 bucks a stud, at least have a few straight ones.

A Young Male Employee Was Friendly And Helpful In Finding A Product For Me.

It was ok friendly helpful staff

Its Menards. What else can you expect?

Always helpful and courteous. If one person cannot help, they will find someone who can.

Its ok when I sometimes they have all I need

In Champaign/Urbana if I had to see one of the big box / DIY /home stores close; I would rather see Lowes or Home Depot close. Menards carries products that are (in some cases) of a lower quality, but often a bigger variety, need three kinds of cement and 8 kinds of premix concrete, or oak, maple, poplar and yellow pine boards etc. Often better prices -- and the store is more fun and interesting. Some employees have decent in knowledge. One employee in the plumping area has useful advice (expert even), although the teenagers generally do not know much.

It only took an hour and a half to find the 6x6s I purchased.

Thank you for the opportunity to share my experience at Menards in Champaign, Illinois. I went into the store and seeing a man with his lunch box, putting his jacket on. He had a Menards vest that was visible.Not knowing whether he was coming or going, I asked do you work here? He said yes. I said do you know where plumbing supplies are? He said what do you want? I explained I wanted handicap bars for shower and to get up off the stool. He said I can show you. He left his lunchbox there and helped me with everything I wanted. It took a little time. I said Were you coming to work if leaving. He laughter and said I’m going home now. I apologized and thanked him. He said no problem and begin walking back. I asked his name he said Mark. Calling the store the next day, someone in plumbing said his name is Mark Kirkpatrick. I was so impressed by his kindness and his disregard from my apology saying I don’t mind I do this all the time. He could have said check with someone at the desk, I’m off duty. Such a nice & considerate person. Didn’t even want to accept my apology for delaying him.Thank you Mark.Evangeline Clark, a grateful customer

Just nice area to shop!!!

Found amazing odor control spray called Odor Bully. Amazing stuff! Halloween deals are great!

Followed all the guidelines, had what I was looking for and an easy checkout. Overall it was a pleasant experience.

Clean, nice, staff was friendly and helpful. They just did not have a few items I was looking for.

Purchased two Schlage electronic deadbolts for my house. They did not work, as the lock cylinder was too large and did not allow for my storm doors to shut fully. I returned them, and chose in-store credit. I immediately went into the store and purchased two different deadbolt sets. Took them home and installed them. One worked, one had evidently been purchased and returned. The UPC number has been hand-written on the box and the programming code had been written in pencil in the owners manual. As I tried to program my own code into the lock, which requires you to enter the programming code (a 6-digit number) it would not allow the entry of a 6-digit number, preventing me from entering my own user code, or using the lock at all. I purchased the last two of these locks from Menards, so I couldn’t swap out the lock for a different one. I purchased another one at a different store and when I brought the product back to Menards, they would only give me store credit, since that’s what I bought it with. $130 of in-store credit that I don’t need or want. This product had obviously been returned already and then re-stocked. I purchased it defective and just get in-store credit. Not only that, but the lady working the service desk acted as if I was lying to her as she looked over every piece carefully. She pulled out the latch piece (internal piece) that had some spray paint on it (there when I got it out of the box) and proclaimed, “well this piece isn’t new!” Well, lady, that’s what you sold me, if you couldn’t tell, it’s obviously been returned at least once. It is defective, don’t put it back on your shelf. I had this happen to me with a smart thermostat that had been returned too. I ended up returning that too as someone had already used the UPC number to get the rebate from Ameren Illinois and had registered the product with Honeywell already and it was useless to me. Make your own call, but these were my experiences.

Associates were very friendly and very helpful-the store was extremely clean too

Madyson at the return counter totally ruins customer service at this store. She doesn’t know how to do rental orders and she makes you feel it’s your fault to rent any equipment from them. I also deeply feel that I am discriminated as an immigrant because she rolled her eyes multiple times when I asked questions. Menards used to be my favorite store but now I am very very disappointed.

I always like going to Menards. The employees are always friendly and helpful.

Besides Ace Hardware in Mahomet IL, this is my go to place for everything fron hardware to yard products.

Went to all the major stores for kitchen cabinet prices. They had the most people in that dept. They also helped the least. Home depot and lowes were eager to help. At Menards no help no prices to compare. Awful place. Wont be back.

Devin R in kitchen cabinets provided outstanding customer service with attention to detail and professionalism. He literally walked me through all the different departments and made sure that my order was correct and complete. He even ensured that billing and delivery were set up and that I would receive the cabinets by the due date. During the ordering process he listened to me and answered all my questions, and stayed within my budget. Of course, I made several changes to the layout during the process, which he handled with patience, good humor and again great attention to detail.

Let me tell you, Dan is a horrible manager. Absolute disgrace. If I took over his spot, I would make this store great again. Make it into the most fabulous home improvement store. But unfortunately we are stuck with Dan and he cannot manage properly. Believe me. Its true.

It took some cajoling of workers there yo get service. Seemed like they were too busy talking to each other, then to assist a customer.

Good, except staff member wear his mask on his chin?

Got my cinder blocks for a good price. Great customer service.

It was well organized, I dont like they only give discounts w a mail in rebate tho.

I swear I asked 3 different employees where things were,, and each of them knew exactly where it was! Very helpful and friendly

I almost always find the exact thing I need here.

Will and Devon in the outdoor lumber yard, fencing and concrete were SO HELPFUL! They went above and beyond to gather our stuff and forklift it to our truck. We will be coming back to Menards for all our house projects!

Love this store. Reasonable prices, friendly staff, and anything you could possibly need for your home.

Perfect service and we chose the pick up our order and it came as advertised and the staff were very friendly. Very satisfied and would 5/5 recommend again.

Covid mask Nazis. No other Champaign store has given me such a hard time about wearing a mask constantly. I tend to dangle my mask from my ear when no one is close. I am in good health but have hit flashes. I was reminded repeatedly yesterday to wear my mask - once by a manager lecturing other employees about insisting customers wear their masks at all times - she wasn’t wearing hers, nor was she social distancing. I left cranky and finished my shopping at Home Depot.

Prices high products not there

I did really good on service and protecting you

Since we started shopping at Menards we rarely ever go to the other big box hardware stores. Prices are great, service is excellent, & the people are super helpful,

One of my favorite places to shop! Always friendly and helpful staff, store is clean, and they have a great selection!!