Todd in the service department went above and beyond my expectations as a customer. months ago at my last service appointment we had discussed replacing the tires on my truck. Todd told me about a rebate offer that happens in the coming months and that he would contact me when it was available. Well Todd did contact me and we set up and appointment for the new tires to be installed on my truck. Once the installation was completed he then went over the rebate form and showed me the on line process to get it approved for the rebate. I completed the form on line just as he directed me to do and I received notice that it had been approved. With the approval came the statement that the rebate would take 6 to 8 weeks to be received. Thank you Todd for doing a great job.

Your internet sales lady was great. She knows how to talk and treat potential customers and made me fill positive about continuing my possible purchase of a new vehicle. I was a little disappointed in our sales person for not being able to check bed length of the truck I put a deposit down on. He told me he would call back with that information in 5 minutes and I called him a half hour later and had to call a second time. I did not see the truck was advertised as the long bed Colorado but he said it was a short bed. He did correct his mistake until after my second call but my final trip to get the truck went well. I am a business man so when someone tells me I will call you back that is what I expect. If not I expect a apology. All in all things went well. I called other dealerships and some sales people did not seem to care about me purchasing a new vehicle that I had cash payment for so that was very disappointing from day one. The reason was to replace my existing 2 year old truck that was totaled by a tree falling on it. Times have changed and perhaps I am just getting old and set in my ways.

Great experience! Fast service and great communication from the Service Department.

Great service and service writers are rated - GREAT - in how they work with the customer.

I called and set up a appointment, came in and Crystal took her time to listen to my concerns. Then seemed like my vehicle was in the shop in no time. She called me with updates frequently, told me what was going on with it, and had it repaired in no time. I would highly recommend Jennings GMC to anyone. Thanks for your help and great experience getting my vehicle serviced.

Ive driven/owned Chevys my entire life. Im only 36, so thats only 3 vehicles so far. Each purchased at a different dealership, with my second being an absolute nightmare.I purchased my dream vehicle in March 2020 from Jennings, right before COVID hit. I had no intention of purchasing a vehicle. I had just paid off my Malibu in December 2019 and was excited about having no car payment for a while. I was in Chambersburg with my daughter looking at used cars for her. On a whim, I decided to drive by Jennings, just to see what was there. There was my dream vehicle, a 2020 Chevy Suburban, black on black with black leather interior almost fully loaded, marked down $10k. It was love at first sight.We asked for a test drive just because. I still had no intention of buying it. Once I drove it, it was a different story. I knew I had to have it. Long story short, I found her on a Thursday, and she was mine by that Saturday. Jennings made the process completely painless. They worked around my husbands schedule to make my dream come true in less than 48hrs. It was truly a dream experience.I use Jennings for all my service needs and theyve never disappointed me. They work around my schedule to provide quick comprehensive service. I cant say enough good about them. Theyve earned themselves a lifetime customer.

When I took Vehicle in for recalls I would have loved for them to have just changed oil then instead of me having to schedule a week later when I dropped off my car at around 8:00 and didn’t get a call to pick it up til after 4. I understand they are short staffed but now I have to drop off my vehicle again this Friday.

Set up an appointment for an Oil Change and State Inspection. Took about an hour. Very Satisfied with results. Everyone was courteous and waiting room was clean.

Everyone was great to work with for someone like me purchasing from out of state. Very willing to help in any way, and very fair pricing.

Always friendly faces throughout the entire dealership and has employees willing to go above and beyond for their customers!

I was greeted courteously upon arrival and the service was performed in far less time than I had anticipated. Overall, it was an excellent experience.

Jennings is excellent in servicing your vehicle. Everyone is pleasant and good in their position. The time waiting for a safety check was minimal. You can depend on them for all your automotive needs.

Megan was great. Kept us informed throughout the whole process. She is a great asset to your dealership.

I did not have an appointment but experienced problems with my 2018 Tahoe. My husband took it up on a Saturday and they fixed it immediately. I was very very happy and shocked that they did this on a Saturday.

We were recently traveling to Chambersburg, PA from North Carolina. On our way our Sierra truck ran into some engine problems. Meagan Six in the service dept., went out of her way multiple times to make sure that we were taken care of. From fitting us in on short notice, to finding us an appropriate rental vehicle and most importantly making sure to get our truck back up and running. Meagans customer service stands out and is greatly appreciated during a frustrating vehicle problem.

They had the truck I wanted and the price was better than the same truck at other dealerships. Easy and pleasant from start to finish.

Seems to be good. Got a free truck wash, that was a big plus. I had a 2:00 pm appointment and it took 90 minutes to get the oil change and tire rotation done. The only draw back was they do not put a sticker or something in the corner of the windshield to tell you what mileage your next oil change will be due.

Purchased 4 tires, and inspection. Service department (Crystal) is very personable and knowledgeable. Waiting time wasn’t too long. All my visits at the dealership have been very good!

Great place to do business for the last 20 years

I’ve always been pleased with Jennings, it’s honest work and I know everything will get done the right way. It can be a little expensive at times but I know I won’t have to return for the same problems.

TRACEY,LORIE AND ED ARE THE BEST PEOPLE I HAVE WORKED WITH BUYING A NEW TRUCK. EVERY THING WAS HANDLED OVER THE PHONE AND READY WHEN I GOT THERE. DROVE 2 1/2 HOURS FROM NEW STANTON ,GOT THERE AT ABOUT 10:15 AM AND WAS ON MY WAY HOME AT ABOUT 12:30

Bought my dream car here last week! A 2017 Jeep Wrangler! Great customer service, made buying a car easy!

Was good; getting in and out was quick and easy. Just took a little long but that’s okay because the quality was worth it.I really wish y’all had a student discount for college students because coming for $66 every now and again gets very expensive and i don’t think i’ll be able to keep coming back for so much.

My husband and I recently purchased a truck from Jennings and the service we got was great! Days after the purchase we found something on the truck and they are taking care of it. Terry Wagner was our salesman. He immediately took care of my concerns and was very helpful. All the staff I spoke to was nice. Definitely recommend this dealer!

The people at Jennings are always friendly and helpful. I use Jerry Shearer as my mechanic and feel very confident in the work he does. I do not use any other mechanic and have used him for many years. I hope he will stay there for a very long time.

Steve and Justin.....I have you to thank for helping me and being as patient as you were with me. Most companies wouldnt have done that.

Pa inspection waited in well supplied lounge and very friendly service agents

Car air conditioning not providing cool air. Jennings found a leak in line and would require removal of dash. Estimated cost $2600. I decided not to have the work done since the car is a 2012 vehicle.

It was a good experience. You have a great sales team. I felt relaxed, not pressured and respected. I wasn’t treated like I was just another sale. The icing on the cake was when they took time to show me the options on my truck. Thank you for the kind hospitality.Kind regards,Nelson

Another good experience; extremely pleased in my dealings with Jennings since relocating to this area.

Jennings has debt on their building and trying to rip off customers in order to keep building up and going. Overcharging. Make appt to get worked on and they charge by the hour for labor so they will try to find the pettiest things wrong to charge you extra to pay for their high end building! So wrong!

Very nice place very organized

Bruce, Tracy and Justin we so easy and friendly to work with. They had everything ready for us when we arrived for a quick and easy purchase.

We called for an appointment for an oil change and we were able to get a same day appointment! Very satisfied and was convenient for us!

Lori in the internet dept and Rob in the Sales dept were both professional and handled my transaction very smoothly. couldnt ask for better service.Joe, Merrimack, New Hampshire

Pleasant experience. Service assistant went over everything they did. I will go back in the future.

I have purchased many vehicles from Jennings, and I always say thats enough. I have been wrong every time, and I always come back.Going to Jennings is like being at home. Its always a pleasure to see all of the employees, who are my friends.

The staff is great, friendly and professionally qualified to do the job. And, the waiting room is super! Customers could not ask for a more comfortable place to wait while service is being performed on their vehicle, i.e., television, coffee, cookies, vending machines. Its all there. Thank you.

Good customer service

Service staff was courteous and professional and answered all my questions.

Excellent and with many kindnesses

Been going to them along time,,,I dont think I would be comfortable taking my cars any where else

No problems except for Covid-19 interrupting me to get a 2020 Chev Corvette when GM ur production in half.

Big Ed is by far the best salesman I have had the pleasure of dealing with. My husband bought his truck through him and now I bought my Camaro through him. If we ever need to purchase another vehicle we will go through him again. Also, all the other staff was super friendly. All in all a great experience and the plus side I wasnt there all day...

I was greeted when I entered. The work completed was done correctly and in a timely manner.

Brought in car which was leaking fluid on garage floor. Also had a hot smell when driven. Our mechanic took the time to pressurize the cooling system when he could not easily locate leak (which he found). He told us it should be under warranty so we came to you. You service group did a quick look and found nothing. Told us to come back in 500 miles. Because you wouldnt make any money under a warranty you couldnt be bothered. Poor customer service. Totally disgusted with your business.

I went in to purchase a specific vehicle with cash. Jennings was sexist. I was told that a woman couldnt drive a manual car or one with a v6. He was just trying to unload basic cars he had on his lot. To top it off, he wouldnt let me go for a test drive those either. Obviously, I went elsewhere. I cringe when I see him promise satisfaction on his commercials.

I didnt have my vehicle serviced..... you are crazy!

Its wonderful I like my car and you are the best

Ive been with Jennings for a lot of years for buying, leasing, and service. Great personnel, very friendly and helpful. Jennings is the place to go.

Went in for safety recall. Everyone i came in contact with was very nice. Repair was done quickly. Even washed my truck. Nice surprise. Would not hesitate taking my truck back for future service 👍👍

Lester Fox at the Chambersburg Pa location always always takes excellent care of us!!!

I didnt get confirmation of the part arriving and confirming my appt. until 1 hour before the 8am appt. Despite inquiring the previous day by email at 1:30 and voice mail at 4:45. I inquired about how long the appt. would last. I was told 1.5 hours but add a little bit of time due to things popping up. After over 2.5 hours, I had to inquire with rep about how much longer. As everything was completed (including a discrepency on how much I owed, it was a little more than 3 hours! I had to re-schedule a work appt because of the delay. The rep did a good job of working with me to find a suitable alternative for an initial part that dd not fit my truck but, in my opinion, did a really poor job of letting me know the day before about the part and appt. and I think the 3 hours was just not acceptable. I feel uncomfortable now trying to deal with the dealership and the service department based on my dealings.

I flew in from out of state to buy a used car that Id been trying to find for a while. The salesman Rod Mayhugh was very helpful in negotiating a price then arranged for a Jennings driver to pick me up at the airport, an hour away. Rod introduced me to the owners, Tom and Scott and I knew then I had found a quality dealership. The car was detailed real well, ready for test drive, test drove superbly and everything it was advertised to be so we proceeded with the transaction. Rod gave me a tour of the dealership and told the history of the business. What a pleasant experience. Jennings is one of those dealerships that combine quality vehicles, comfortable setting with friendly staff to cover all bases to get you into a car that youll really enjoy. Purchase could not have gone smoother. Jennings Chevrolet obviously gets it and I see no room for improvement. Thank you.Addendum to above review: I drove my newly purchased used car 800 miles towards home and it broke down with a clogged injector just 30 miles from desination. Jennings couldnt have known of this condition and car was sold as is. Tom the owner and Rod the salesman kept in contact with me as car was repaired and out of the blue I received partial compensation for the repair costs (I wasnt expecting anything). What a classy operation at Jennings Chevrolet. Tom treated me the way he would like to be treated. Good on their WHOLE team! Thanks again.

My experience was nothing but positive, a smooth process and friendly staff. Luckily I have purchased a vehicle before and that made the process pretty simple. I also had a great salesman Justin Diehl :) Thank you again for your support and dedication to get me in the car I love and expect to have for a long time!

Jennings is by far the best dealer in the area. Bruce Walls is terrific. Brad and Keith in the parts department are great to deal with. Service department is great to deal with. I have bought 3 new and 1 used vehicle from them and always been very happy with the deal we got, well below sticker price. The used car was for my son and was in great condition for the money and lasted him a long time. I will be a loyal Jennings customer for a long time.

Was having issues with my 2014 GMC Sierra SLT starting. Took it in and they ran tests and ended up replacing the battery that I had installed there in Sept 2019. Bad cell in old battery.

Polite, to the point. Work done was great Top-notch experience!

On time, did what was expected and more with the complimentary service. Nice overall experience

Sales People distract and irritate me for the most part. So for that reason after researching dealers new vehicle inventory online I would go to dealerships after hours or on days they were closed just to look without being bothered. I looked at a vehicle I was interested in and called the next day to scheduled a test drive. If I had known about Jennings Chev. Buick GMC sales staff ahead of time I would not have hesitated to look and test drive vehicles during their open hours. My experience there was amazing and unlike any previous ones elsewhere in the past. My husband felt the same. There was absolutely no pressure prior, during or after the test drive. My Sales Consultant was very knowledgeable in all aspects of the vehicle. I was very happy with the test drive and was invited to discuss options for a possible purchase. Every member of Jennings that day seemed sincerely friendly. The experience with my Sales Consultant and the Business Manager (finance dept) was fantastic and unpresidented to any other auto purchase. They both understood my wants and needs of this vehicle purchase. The no pressure, all around vehicle knowledge, professional, friendliness of staff and also as important the unbelievable price I received at Jennings I would never go anywhere else for my vehicle needs!

Had an inspection on Sonic. Felt good all was ok and it passed inspection for another year.

Professional and reasonably priced

It was a great experience with great staff!

Jennings is a fantastic family owned business. I traveled over 50 miles and passed by 3 other Chevy Dealers to buy at Jennings because of their great prices but more importantly the way they treat their customers. They are no-pressure, courteous and very responsive. A great dealership!

Recently purchased a vehicle from Jennings and this was by far one of the best car buying experiences Ive ever had. My sales person (Alan F.) was straightforward and very easy to work with. They treated me well on my trade in and their price was lower than anywhere I checked online or in person. Definitely would recommend this dealership to someone in the market for a new or used vehicle.

Comfortable waiting room, free coffee/tea, reading material, TV, over all very nice. Inspection & oil change done in a timely manner.

I have purchased 3 vehicles from Jennings within the last year. 2 were for my business and 1 was a personal SUV. Bruce Walls has been great to work with in the selection and buying process. I also enjoyed working with Bob in finance and and Allen in sales. I highly suggest Bruce and his team for your next Chevy or GMC purchase. Thanks Jennings. Rick from AES Hearth & Patio

Called parts dept. 1st talked to Craig doesnt know parts asked for manager brad he was very aggressive with me on the phone I have been dealing with Jennings a long time it doesnt matter if call 1 TIME a year or every week doesnt give them the right to act that way Im a CUSTOMER AND WITHOUT US YOU WOULD BE CLOSED REMEMBER THAT. IM FREACKING DONE WITH THESES A HOLES THANKS FOR NOTHING

Jennings was great and very courteous. Would recommend to my friends to go there. Best dealership to deal with.

My experience with Jennings was very satisfying. Before deciding to do business with the dealership, I did research on which car would be the right choice for me, Honda Fit, Chevy Sonic, or Ford Focus. Ultimately, the 2014 Sonic LT sedan was the best fit for my lifestyle, an affordable, roomy, and very safe family friendly car with lots of cargo space and useful tech features like hands free calling. The sales representative, Brian, was very friendly and well educated in the features and specs of the Sonic and taught me a few things about the Sonic that I previously didnt know, like Chevrolets new ways to engineer the body and make up of the Sonic for a very smooth and quite drive. Brian was also very patient and understanding. My wife and I had very hectic schedules and he was very accommodating. When we initially were shopping around we went to Jennings last and it was later in the day, he stayed and worked with us after hours to make sure we could get the experience needed to make the right choice for us. The next day, we saw Brian again and he was never pushy about the sale. He was still understanding about our errands and again was very accommodating. When my wife and I were certain about the car, Jennings was able to give us a deal with discounts like Credit Union member discount, this is an example of how Jennings tailors the buying experience to the consumer, making the purchase affordable, and they found the best financing rate for us. The process of buying a car is arduous, all the paperwork and details, but the Jennings building, the people, and the amenities available to customers make that process a little easier. This was my first purchase with Jennings, my wife purchased a 2009 Aveo from them when the car was new. They provide excellent service on her vehicle and maintain its longevity. We will definitely keep Jennings as our main source for our current and future needs.

My wife and I recently purchased a vehicle from Terry. After having been to a couple other competing dealerships, our frustration level was maxed out and we didnt have the patients for games. Terry was very friendly and patient with us. He didnt try to sell us anything, he let us sell the vehicle to ourselves. We made an offer on a vehicle which they counter. Their counter was extremely fair and generous. We accepted but we asked to take 24 hours to think about it. The next day we went in and bought the vehicle. Thanks Terry! I would recommend anyone to give them a chance and Im not even a Chevy guy!

We purchased our vehicle there in February and have had it back twice for its regular service I have no complaints no issues whatsoever I wish every dealership ran this well and treated customers with respect like this dealership does.

I traveled from Virginia to PA to purchase a used Toyota truck from Jennings Chevrolet GMC Buick. All paperwork and documents were prepared and waiting. The vehicle had been detailed and although it was raining was nonetheless spotless. The personnel at the dealership were extremely friendly and easy to work with throughout the purchasing process. Eric Willhide; the salesman was extremely professional during the entire process, always a simple phone call away to answer all my questions and prepare the out of state purchase. Highly Recommended in all Regards.

It’s.4 of a mile from our house and we have purchased 2 vehicles from this dealership and use them exclusively for service on our Traverse and Cadillac XLR

They did a lousy job with the car wash. The front hood was filthy.

Every thing was very good!

A wonderful car-buying experience! Justin Diehl, my salesman, was fantastic. He met my needs on a new purchase, and went above and beyond my expectations. I have dealt with Bruce Walls several times in the past, and have never been disappointed.

We always have been satisfied at Jennings. Others have had different experiences but they have been good for us.

Great people. Great service.

Didnt wipe off dash or anything got windows cleaned for 26 bucks

My first time here for service-- very professional, kind people, well organized, nice place

I inquired about the price of an older car after researching the KBB price of a similar car and finding a price difference. Later I was told the car was sold. It was made a point to explain to me that not only was it sold for the full asking price but exactly why it was sold for that price. I felt insulted for even asking.

Got my parts order pretty quickly, install scheduled for the following week

Very pleased with staff for their professional knowledge of the cars and trucks they sell

Very good experience as always.

Always a pleasure - great service & great people work there!

I wouldnt think of going any where else.

Waited close to 3 hours for a simple State Inspection... then, when they pulled my car out, my back license plate was completely bent out of shape. Looked like someone had rear-ended me. They said it was from their car wash, but didnt apologize or offer any compensation. I wont go there again and you shouldnt either...

Prompt and courteous

Best dealership in the area. Great prices and outstanding customer service.

Our pick up broke down on a Saturday morning in Hershey. We called other closer Chevrolet and GMC shops to ask for service. Only Jennings would show any concern. Floyd was do great to work with. He really watched over us and got the truck repaired the same day. Please support this caring shop.

Excellent service, staff and facility.

Great service, very friendly, very helpful,Im a long time customer and refer people to Jennings often.

My parents bought a car from them 3 years ago. The water pump and transmission went out at 77,000 but both were covered under warranty. They fixed that but when we brought the car home, there now is something wrong with the struts and the back up sensor doesn’t work anymore. They said it will now cost $1,000 to fix the struts and they can’t find anything wrong with the back up sensor and for them to fix it, they will have to charge us. However, it was working before it was brought there. Their customer service is terrible. Don’t buy anything from them or take your car there for issues!

Very friendly staff in all departments!

Thank you Crystal Williams. I am from North Carolina and was in Pennsylvania on business when my 2018 Sierra broke down I contacted Thomas Chevrolet in Bedford first and was told it would be at least 5 days till they would even look at my truck I decided to have my truck towed to Jennings which was further away withen 15 minutes of arrival they had me set up with a loaner vehicle so I could get to the job site I needed to be at that afternoon 90 miles away by that evening they contacted me that my truck was repaired and I could pick it up that night or the next day at whatever would be convenient for me the understanding of my situation and service provided by their service consultant Crystal Williams was outstanding.Thank youThad Dibble

Extremely satisfied with the above and beyond friendly service that my wife and i received at Jennings Chevrolet Chambersburg PaLori Kemp Business Development Manager was so helpful in corresponding with me by sending Pictures and information on the Chevrolet Silverado since we live VirginiaFrom Tracy Haluck Business Manager To Ed Lapinski in SalesEach of you have made our purchase and enjoyable experienceWe would definitely drive there again

People are great! Funny and very helpful. I always buy from them

I purchased a Buick Verano and the staff, Bruce Walls and Bob Goshorn, were very helpful. I was in touch with Bruce several week before purchasing the vehicle because I had a very unique situation in which both my vehicles had broken down (Subaru & Mini Cooper). Bruce was patient and offered advice on different options I had with my issue. He was able to answer every question I asked (which was rather numerous) both before and during my purchase. Bob was very courteous and professional and was also able to answer any questions I had in reference to my financing options.Jennings is by far the nicest dealership (both personally and visually) I have been in and I look forward to my first oil change!

Great dealership. No pressure and very friendly. Service is great.Highly recommend Jennings.