Staff really goes out of their way to make your experience a good one. Especially thankful for Gracie & Michelle. Their patience level when dealing with problem situations goes above and beyond. Very grateful for their excellent customer service in the world when it seems there is none anymore.Thanks

Many years ago this facility was previously owned by Storage Solutions. At that time it was a Class A facility, very well maintained, clean, and with excellent customer service. Unfortunately Storage Solutions and many other small to mid sized storage companies were bought out by Extra Space Storage thereby creating a monopoly. The business and professional standards of these facilities have drastically fallen since Extra Space Storage acquired these facilities.Extra Storage Space has no regard for their customers. For example the bathrooms at the front entry to the main facility when owned by Storage Solutions were always clean and designated for customers; however when Extra Storage Space acquired the facility they put up a big sign stating that the bathrooms are now for staff only and they require their customers who need to use the restroom facilities to walk more than a football field in length to the back of the structure to use the restrooms at the back exit near the large garbage containers.There is a strong message for existing customers and prospective clients which is Extra Storage Space does not value their existing or prospective clients they want your money only. Strike#1Strike #2: Extra Storage Space never clean the toilets as you can see from the photos attached.Strike #3: The facilities use to be very clean when owned by Storage Solutions and when you entered the building it smelled clean, not anymore now that Extra Storage Space owns these buildings.Strike #4: Storage Solutions always had plenty of dollys and hand trucks available to assist their customers move in and out of the facility located near the elevator 24 hours a day. Extra Storage Space has all but revoked this, they have very limited dollys which they now keep inside their office, you now have to give them your license and if you dont get back to the main office before 6pm you are screwed because you dont get your license back and you cant drive home.Strike #5: This building is air conditioned with climate control. It was always nice and cool when Storage Solutions owned it. Extra Storage Space intentionally elects not to run the air conditioning.Strike #6: Extra Storage Space staff lack social skills. When I entered the office a young lady by the name of Catherine was there she could not be bothered to say hello when I entered the office.Strike #7: This storage facility use to be 24 hour access. Since Extra Storage took ownership the hours are now restricted.Extra Storage is a monopoly, it provides substantially less service, and dramatically increases rates annually. If you can find others choses other than Extra Space Storage I would highly recommend that you select a different company.

Staff here are very nice and helpful.Graciela Rios the store manager was very helpful ,nice and took her time explaining and answer all questions I had...dont let me forgot too mention that this place is very clean ..thank you so much

Walked in …..saw afew units ….then I was out. Great service and great deals!! Great communication and overall a great experience.

First I want to say this is a fantastic facility customer service is by far the best Ive ever experienced in any facility that Ive rented at Gracie and cat didnt exceptional job of making me feel welcome its a comfortable environment and I would recommend it for anybody

Extremely Impressed wth Gracie Rios office manager from the Extra Space Storage at the Cerritos Location. ! Both Christopher and I(Fiancee Amelia (Emily)Gonzalez could not open up Our storage Unit while we were at Extra Space Storage in front of our Unit the City of Cerritos. i We immediately called the After Hours telephone service number To request assistance and within minutes Gracie the office manager returned our called and was very helpful, pleasant showed empathy and very much concerned that we were having trouble opening storage unit ! We both were elated when She offered to go out of her way to come and personally come to us and apologized for the inconvenience! Gracie is definitely an Asset to your Company! We would like to Commend Gracie, She is both Friendly & Professional and Pleasant with excellent t people skills i also would like her to be recognize Gracie for providing Excellent Customer Service and without Hesitation nice we refer & recommend to both our Friends and Family! Best Regards & Respectfully Yours Mr. Christopher Cabaruvias & Amelia Emily Gonzalez.

Michelle M. Assisted me very well & was very thorough of the complete process of renting a space. I’m appreciative that she took her time and was very kind with me. Highly recommend!

I have used Extra Space Storage every time I have needed to store something. There facilities are well maintained and very secure. The help are knowledgeable about the sizes of unit you might need and are helpful and caring for your needs. Checking in and out of your unit is easy and they work with you if you have circumstances that are unusual. I have used them since 2010 many times.

Gracie was really helpful, quick and easy to access any info regarding the storage units.. she even gave me a discount.. she’s awesome

Jorge at NSC gave me a great fee. Then Kat was also polite and helpful. Finally. Graciela then showed me facility and was very courteous and professional. Oh and knowledgeable!!!

Thank you so much Gracie! She was so polite and fast with helping me find a storage space for car when I need to go out of town for a few weeks. I’m not too tech savvy but she walked me through how to use the app that unlock my unit and the gate. This is so much better than keeping up with a key.

This was my first time using Extra Space Storage and I didn’t know what to expect as I was storing my car for a few days. The entire process was smooth and seamless. The manager, Grace, walked me through each step, quickly, and efficiently. The space I was given was clean, easy to use, and I felt safe leaving my car there. I will definitely be returning to this location. Thanks to Grace and all the wonderful staff there!

Gracie is awesome. Provided amazing customer service. She was very patient and accommodating to our needs and specifications. I would definitely rent storage from here again. 💬

Great customer service by Michelle. Took the time to explain all available options. Facility is well maintained.

This place was 100% very big space when entering had no problem with any. The ladies here are so helpful very good customer service! Thank you Gracie and Katherine for everything! Very highly recommended this place so much!

We started our rental process with Julie, but also wanted to compare services and locations with other companies. We decided that Extra Space storage was the best fit and location for us. We finalized our rental the next day with Yvette. Yvette was very helpful and knowledgeable about everything associated with extra space. She made the process easy and pleasant . The facility is clean, bright airy and very accessible we will have ample time to move in unlike other places that dont open until 8 AM and closes at 6 PM.. We are happy that we chose Extra Space

Hi what great customer service I received today by Michelle the assistant manger. She was so polite and had that positive attitude I just had to get my storage there and the place was very clean and just what I need. Thank you for such great customer service and taking the time to explain everything Sharon

I would just like to let everyone know that my experience here with extra space storage was fantastic, not only from the call center out of the Utah but also here on site at the Cerritos, CA location.My experience speaking with Michelle the assistant manager was nothing but the best, she informed me how to set up my Bluetooth walk me through all the procedures and my contract just great people great service.I highly recommend coming here and storing your personal items, and the axis is great hours and accommodates my needs for my business I recommend this place to anyone thank you Michelle youre the best

Easy to set up and easy to cancel. They prorate the monthly if you don’t need the whole month and made the process very smooth. Definitely will use services again when I need it.

Kat was a lot of help great place had to leave storquest and come here

Gracias and Michelle has the best coustumer service I walked in and out quick with everything that I needed it

I loved the costumer service. Walking in and everyone was welcoming & Kathrine was very helpful with me and my boyfriend that she really helped us to find our perfect unit size storage that we were looking for & I loved her attitude.

Gracie helped me, she was extremely knowledgeable and helpful!! Very professional and super super nice.. I didn’t bother going anywhere else for quotes because it’s not about the cost, it’s about the service I received from her.. Thank you Gracie and thank Extra Space Storage! 😁

Gracie was very helpful and sweet!! She helped me resolve a problem and I appreciate her to take the time to do it!!

From the get go... by calling for info on renting a unit to ...going with reasonable prices...spaces are clean...unit is secure...staff is Amazing and friendly...5 stars for me so far...come one come all...who needs a storage unit...

The storage place has great customer service. The employees were very nice and helpful and went the extra mile to do what it takes and make sure we were satisfied. I needed a new unit because it didn’t fit all of my things from my apartment and they found one right away. Great job y’all! If I could give y’all more stars I would.

Katherine was a real great help with getting me and my girlfriend a unit after moving back home from Vegas. Definitely recommend coming here

This facility has amazing customer service and are attentive to customer needs. Gracie helped me out today and was super helpful and patient. I had so many questions and she had an answer for everything! I was very pleased with my visit. Thank you for your help Gracie!

George and Gracie were supper helpful! George took his time and showed us all the units that we wanted to see. He was attentive and made sure we were satisfied. Since George was new to this store Gracie stepped in and was a great team player.I under estimated the size I needed and had to change to a larger size and they bother were patient and took care of me. Thank you George and Gracie for having great customer service. I appreciate you both. I will be referring my friends and family here. Actually my uncle referred me. 😁Kimberli

Gracie was great answered all of our questions, explained everything in detail and let’s us know about all the promotions they had to offer. I recommend for anyone looking for storage to go and see Gracie!!

Gracie was amazing! We had originally inquired at the Los Alamitos location and the first thing the lady said was “only one person allowed.” Gracie on the other hand provided a warm welcome, was extremely courteous, and was very informative while providing different options that fit our needs. She’s the reason why we decided to move forward with this location. Thank you Gracie for your excellent Customer service!

Gracie and Jessica were very nice and helpful. The whole process was very quick and easy. Would recommend!!

Recently rented with Michelle. She was the best. Very informative and friendly and answered all my questions. I will definitely recommend this place to my friends and family. Ask for Michelle! If i could give more than 5 stars i would. ⭐️⭐️⭐️⭐️⭐️

My tour was great. Kathryn was very kind and helpful . I will totally complete extra storage to any of my friends .

The process was straight forward and simple, and the agent answered all my questions.

5/5 great company. Seems very secure. Kathrine was very helpful! Thank you

I Recently moved out of my unit and just want to say that it was a great experience. Staff is very friendly and helpful and I would definitely use their service again. Thank you to Michelle for helping me find the size for me. I’d recommend her to anybody who would want to store there.

Michelle was very patient with us while we decided on a unit that fits our needs and budget. She showed us several units within the facility and answered all of our questions. This facility is clean and well maintained. Thank you Michelle for all your help.

Always clean space and really good service who works Extra Space

What great service I received from Gracie this afternoon!! I would recommend this facility with the friendly service and informative tour!

His great service answered all my questions was really helpful

Impressed by their keyless lock for their units. But with new up to date technology comes higher prices, so expect higher prices than most places here.

Polite staffClean environment.Gracie was helpful and took the time to show me the facility as well was courteous.They also have dolley carts to help with load in and ESS is a secure facility as well.I recommend ESS for your storage needs!

Kat was excellent! She waited for me to come because I was running late. I will definitely recommend this storage facility.

Great service attitude is outstanding and the blootooth is excellent easy to manage to get in and out of unit. Great job extra space in cerritos

Nice facility. Katherine was very helpful & professional.

Gracie is the best. Professional, knowledgeable and personable. She asked us our needs and showed us a great space. Thank Gracie. Youre the Best! Dawn & Laura

I came to Extra-space Storage to view some units. Bryan was very helpful, friendly and informative with helping me find what I was looking for. If you’re looking to rent a storage unit asked for Bryan he does a phenomenal job!

Jose and Michelle were very professional and helpful.

Brian got us all set up. Great experience. I love the app with electronic gates and unit door. Very pleased so far.

Super fast service here thank you Bryan for your help! Great prices also 🙌

The Staff is the BEST, always willing to go the extra MILE! Gracie is so helpful, she cares about her customers & goes out of her way to make sure everything is done correctly. JOB WELL DONE GRACIE!

Gracie was a major help with me and my girlfriend finding out storage unit..she gave us all the information we need and was very kind and professional. Ask for Gracie when you come here she’s amazing!

Great and professional service!! Will definitely rent a space again!!

I had a wonderful experience with Robert from the call center and Brian at the establishment. At the time of my arrival a gentleman named Brian received me and helped make my moving in process fast and Hasselfree.

Michelle was super helpful showing me the different units available. Process was quick and they seem to have security down, thank you!

Customer service at its best! Gracie was such s sweetheart and so helpful! I love the new touch less system and the easy access. Super clean at all times!

Gracie was AWESOME !!!! Great explained everything. Thank you.

Incredibly safe facility have never had any issues the people are kind and attentive they do their job professionally and I would highly recommend!

My experience was great especially with Michelle and Katherine.

Digital access is great easier to get in n out.. staff is good n friendly all the time..

Julie and Gracie do a good job. They are very helpful

I have been renting at Extra Space Storage Cerritos for the last year. I had a memorable experience when I needed help Michelle was there. She helped me with every question I asked and is one of the main reasons I will continue to rent from this storage location. Thank you Michelle for all your time and hard work, we need more people like you.

I was helped by Michelle who was really nice, professional and efficient. I had just lost my apartment and was really sad, and Michelle took care of everything. She explained everything in detail. I had made a reservation online but there was an issue with my payment. I called the office and not only did she help me update my payment but she upgraded me to a better deal that came with a free lock. When you are going through it, it is the little things that make all of the difference. I only needed the storage for 3 months but I am so grateful I was able to use a company that has such friendly staff who assisted me and made this experience pleasant and effortless.

Customer service was great they explained everything, the new bluetooth system they have to open the gate and open the unit.

Extra Space Storage offered a professional and reasonable. The staff was very professional and helpful; willing to work to create a positive rental experience.

Gracie was most definite a greats help. She went above and beyond to ensure to find us the perfect space for our business needs. I def recommend this location to those in need of a storage space.

Julie is always so kind and helpful. The best facility Ive dealt with. I work for a moving and storage company. My fellow employees ask why I dont store on site. My reply is, I care about my stuff. I know Extra Space is my best option for storing my things. Kudos.

Good price, and clean and safe. Great service as well

I rented a unit yesterday and Michelle help me. She is very nice and helpful, great service. I highly recommend her. Thank you for your help and time made it easy.

Great service. Was able to answer all of my questions.

Bryon was super patient and great customer service . Dont sleep on this location if u need a friendly place to store your things

Super clean, super fast and super customer service! Always a pleasant experience. Sadly, no golf cart rides due to Covid but you cant have everything!

Bryan was excellent! Very patient and helpful. I definitely recommend coming and speaking with him regarding your storage needs.

Gracie did an amazing job. Lighting Speed. A business worth doing business with. Greatly recommended.

Great customer service from Gracie she was quick polite and efficient with the process I felt well taken care of of!

Gracie was super helpful with our first time experience with buying a unit. Definitely would recommend the Bluetooth feature over a basic padlock! The extra security gives more peace of mind.

Excellent service from Tracy recommend coming here

Gracie , Avan was Great !! Through stressful time they really helped out a lot. Thank you

Christina was very nice and helpful clean storage fair price for a unit..

Great company and people the lady Kathrine was super helpfull

Bryan was so friendly & amazing to work with. Great facility & customer service!!!

Ms. Gracie is very friendly and very helpful! Thumbs up for her! She is the best. Thank you again Ms. Gracie! 😊😉

Michelle was very polite, and helpful in setting me up for my storage unit, and showing me the app for the security systems. Michelle went above and beyond in answering all my questions and showing me around the property.

Gracie was very friendly, knowledgeable and helpful. Excellent customer service!

Clean facilities, friendly staff, especially Gracie, and the new blue tooth technology is great. Several times I would misplace my keys for the lock on my unit. Now with the app on the phone, its easy peasy. Just pull up to the gate, open up the app, select the gate and the gate slides open. Go to the unit, hit the button to activate it the lock, and hit the unlock button on my app. Love it.

Best Service. Friendly staff. Thanks to Grace and George.

Have been with this location for over 20 years. Always seem to have what I need. Grace the Mgr, remembered my needs and called me once a unit opened up. To me, it was above and beyond. Thanks again.

Great deals friendly staff

Brayan was very helpful when explaining the process to rent a storage.And his customer service is great.

Julie was soooo helpful for me. I really appreciate her patience and knowledge. I am a record collector and she was making me feel secure that my vinyl would be safe. And helped explain the climate controlled areas. Not only that she showed me a few units so I could physically see them. That’s such a huge help.

Michelle was the best. Very helpful and thorough.

The location is clean and the units are clean. They have recently installed a program where you can gain access to the facility through your phone, which is awesome, especially during this time of keeping your hands extra clean! I would highly recommend this location!!

Michelle was very helpful and informative! Was in and out of there in 30 min with the exact unit I was looking for!

Gracie was SUPER helpful and made this experience easy for me. Would highly recommend this place!

Very respectful informative staff and the property is spotless well lit with cameras everywhere. Im very comfortable having my property at this location. After experience I had it at another company storage facility I was very hesitant to store my stuff again anywhere but thankfully the people in the front office helped ease my worries

I was looking for a quick storage for my vehicle, and joining the service, tentatively. Julie, helped me out and didn’t pay for the first month. Which is a life saver. Considering on a Sunday. I highly recommend her. Super nice and helpful.

Good place to store you stuff. Gracie is very helpful and accommodating. she will look into your situation and find solution. thanks gracie 👍

Gracie is very helpful and pleasant each time I call in and I’m glad she’s there for us ! I’ve been a longtime customer for around 15 years with multiple units. Julie has also been very helpful over the years. The reason I highly recommend Extra Space Storage to family and friends is because it’s safe, clean, well maintained, they have choices between climate controlled units or outside units, and their team has always been very helpful ! They also take precautionary measures during this unprecedented pandemic ! They take pride in what they do and they always have people onsite to keep the units safe ! Many thanks to the Extra Space Storage Team in Cerritos 🤗!!!

I was helped by Brian he was helpful and knowledgeable about the prices and service. Good customer service and we quick service