This has been one of the worst experiences Ive ever had with a company. Its like one of those movies where everything just goes wrong at every single turn and there seems to be no way to end happily. The store location experience was fantastic. We worked with Anthony and he was amazing. Got us into a bed and frame that I assume well love when we eventually get it. We purchased the bed on Black Friday and was told delivery would be December 28th. A buddy of mine had gotten his bed a week prior after ordering his in September because the frame was broken in transit. They show up and install the bed and are going over the features. We asked how to raise the feet up on the App and were told by the installer that we didnt order that model. We explained that we did and after some research they realized they gave us the wrong frame where only the head would adjust. This wasnt a huge deal in the meantime as we could just adjust the head. The guys leave and said theyd call us when we get the new frame delivery rescheduled. I get a phone call an hour later from a customer service rep saying theyre sorry and they pushed out our next delivery another month but would get me in touch with Tech Support to get the head adjustment on the frame we had working. That lady tells me that its literally impossible to make that frame work with our App since theyre essentially set up in the store prior to building the bed to only work with our account. That seems insane so I called the store to try and speak to Anthony who was gone. The lady I spoke with at the store within 90 seconds said we can come in and get a remote to tie us over. She solved an issue that tech support couldnt figure out in 45 minutes on the phone. So fast forward to our next date at the end of January for delivery, we get a call saying that our delivery has been cancelled due to the tech. I dont know if he/she was sick or what. They rescheduled our delivery for today between 9-12. I called the store at 11:15 because I hadnt heard anything from anybody, they had called to confirm/reschedule all the other deliveries, and am told that I will get rescheduled once again due to the heavy snow. This ONE time I can actually understand, but its has been an insanely frustrating experience. You pay 8-10k for a product, literally a used car, and to just be jerked around constantly is crazy. On top of that, I cant cut my losses and go with a different company for a bed apparently. Ive been told that I can return everything except for the bed frame. That all sales on the frame are final... So the one item that I have yet to get in the past 90 days, is the one item that apparently was a final sale. I want to reiterate that the store staff was great to work with, but after you purchase the item, theyre done and its only the customer service/techs that youre left dealing with

Best experience! Andrew was so awesome, explained everything so we understood. Very very great customer service! 10 stars!

Anthony was very knowledgeable and extremely helpful. Even showed us pictures of his dog and got us two great pillows! Grade A customer service, that’s how it’s done!

Dana was amazing to work with, extremely helpful, and knowledgeable. We cant wait to get our bed!

We had a great experience with Anthony Harker! He was very informative, kind, present, and listened to our needs and wishes. Anthony fit us to the perfect bed. Thank you so much!!!

Great service without rushing out decision process

Dana was helpful and worked with us and helped us to stay within our budget.

Very helpful and friendly

Loved the no pressure approach Paul had. I felt like he wanted to sell us the last bed wed ever own but only if we wanted it. Was $999 mattresses to $4000 mattresses and he didnt care about the dollar amount. He would have been equally happy selling us the cheapest mattress, so long as we were happy and I felt like even if we walked away (we did the first day to think about it) that he wouldnt treat us bad or feel like we wasted his time.He walked us through all of the features of the mattresses, bed frames, bedding, etc.

Great customer service. Showed me several matresses and explained the differences. Also showed me the difference between the bases.

Paul was extremely knowledgeable of all the products, let me walk around and answered all my questions.. Great customer service!

Scott was my salesman, he was great. Took his time to make sure i understood all the feature of the beds, never a hard sell and was very considerate to the right settings for me,. Would recommend it,. Cant wait to get my new bed.

If you are looking for new beds great place..anything else like parts they dont have

Can I give ZERO stars?? HORRIBLE customer service. High pressure on the beds. Totally like a crappy used car buying experience. Against our better judgment., we ended up spending over $100 on a pillow and there is no guarantee of any kind (our fault, we should have asked). I cant imagine what wed be out if we got a bed that didnt work for us. We will never be stupid enough to go to Sleep Number again.

Really great place to find a new bed. They were very helpful.

Paul was very knowledgeable and made sure we understood everything about the Sleep Number bed.

Worked with Emily and she was great. Excited to get our new mattress!

This is my second sleepnumber. I gave the first one away to some friends that needed a kingsize bed. I loved the bed but with my husband passing away I did not need that large size. The guest bedroom bed does not provide the same quality of sleep I chose a p5 360 smart bed with 360 Flexfit 2 mattress. I know it will be nice to sleep well again. The only thing I do not understand is.. Why cant a remote come with a bed that is (not) a split mattress. Thats like buying a Mercedes with out a passenger seat. The bed is expensive yes? Yes, what does it cost you? Not as much as you are charging the loyal customer.

Big, fancy showroom with all their beds on display. I used to think their mattresses were way too expensive, but now, given all the other upscale mattresses on the market, they seem pretty much in line with the competition.

Good people. Quality beds. A bit pricey but worth it.

I ordered a adjustable bed frame december 28th for my queen size sleep number bed that i bought in 2008 wanted to up grade it. The order took 3 weeks and it was the a full size that they sent me on January 26th. They brought up my file and they knew i had a queen size bed.I sent the full size one back had to reorder a queen. To fit my queen bed.That would take another 3 weeks. February 20th So i thought. But no bed frame. I bought it for my husband. In the mean time my husband passed away on January 28th. I had to wait 10 more days before i got it. when we put the bed back together the pump went out. Still cant use bed Now i had to get another pump. At least this time it should take 4 days i hope. i called for a new one. If you ever want to buy anything from sleep number bed always call the service center never go to the store and order one. Its a pain in the ***

Way too expensive, beds were comfortable, staff was friendly.

Visiting an old friend who works there. The beds are way too expensive for me

A simple purchase turned into a nightmare because of poor training. Management didnt really seem to care that the process was not up to company standards.

Great service about my bed. And purchased a pillow!

Awful customer service... waited 10 days for our bed to find out that 1 of the packages were missing. We had already gotten rid of our mattress. The idiot at sleep number doesnt take responsibility for anything. They are garbage dont buy from them.

Terrible customer service! Been trying to return this crappy bed for a month. What a joke

Excellent customer service.

Over priced & understaffed

Sleep number beds are amazing!

Not too push, good mattresses

Store is over priced