It was good. Very professional service

The people were friendly and helpful with my the item that I bought and downloaded the app for me

Very satisfiedRoger was more than patientReally appreciated it 😊

Teresa is the best! She was very friendly, attentive and eager to help! This journey to turn in the phones began at 1:30. I went to Arlington store where I had an appointment at 2:00 to realize it was closed. I made an appointment at Mansfield and drove over there. Once I got there the lady told me they couldn’t help me with the phone turn in. Bummer! So I drove to Cedar Hill where I was helped by Teresa. I am sitting here in my car 5:12 writing this review. (Which I never write) because I am sincerely impressed with her attitude and willingness to help! Thanks Teresa for helping me make this rough experience a great one!

If the store is closed it NEEDS to be known. Ive been sitting in my car for the last 20-25 minutes waiting for a 3pm appointment and this is what the appointment consist of... A closed store.Ridiculous. People take off from work and etc. To handle business and this is a complete waste of a lunch break...

Didnt wait long. Staff is knowledgeable & willing to listen.

Purchased a new apple phone with apple care. The apple care was never activated and would not refund their mistake. I would not ha e even known I was missing it it apple hadn’t sent me an email telling me I was almost out of time. This location has horrible customer service. Should have stayed with AT&T.

Great customer service, all questions answered, even helped me save money.

Terribly POOR customer service. Came in today to purchase a new phone. I knew my line was due for an upgrade and I had a general idea of what kind of phone I wanted. The moment I came in the store the sales rep who didnt even give me his name automatically was like; what kind of phone do you want?. At that exact moment I had narrowed down my options, thus why I went to the store to purchase a phone. I told him the two types of phone I was interested in and he just shot me down talking in circles not giving me any details or direct answers. basically just told me any phone was better than what I currently had. A robot could have sold me the phone. Then I purchased this $1k plus phone and the sales rep gives me a 10-second rundown on how to activate it at home pay the money have a nice day, do you want to buy this $150 worth of accessories so I can get some commission. Now I remember why I stopped going to this location.

Colton was very helpful. I went by Verizon because I am fed up with cruddy service from T-Sprint! I was T-Mobile but since they became friends I have no service in my apt. Anyway... I was very pleased with how upfront he was. He told me about the activation fees but if I choose curbside delivery I save on the fees. He tried to help me save money anywhere possible. Very pleased.

I had such an awesome experience at this store with Teresa! My mom had 21 questions about phone plans etc... and she was very patient and detailed in her answers very knowledgeable. Definitely recommend! Make sure you make your appointment prior to going.

Young lady was very helpful.

All the associates are very knowledgeable and they try to help with every issue i would give a 5 star but every and anything always has room for improvement. ✌

The young lady who helped me was amazing and for anybody out there whos thinking about buying anything Verizon do not do it from a third party like Best buy Target or Walmart only go to the Verizon thank God shes able to get everything taken care of and hooked up and she went above and beyond this is what authorizes storage should be like

I made an appointment to add a line. I was greeted at the door by an associate and made aware of their process. When my turn came up, I went in and the associate inside had already wiped down the counter. I explained to her what I wanted to do and she took care of it quickly and professionally. I was in and out in less than 15 minutes. Definitely the best experience Ive had at a wireless store.

I needed to reactivate an older device and was having trouble getting it done through Verizon.com. Colton assisted me and it was quick and easy, couldnt have asked for better service. Quick, upbeat, positive, friendly - thank you Colton! Great store to visit.

Activated a phone with Coltan and he was absolutely awesome! All the challenges everyone has to deal with from Covid rules and curbside service and he was still so accommodating and nice! Highly recommend!!

I was under the impression that this store sold phones. Yet when I try to buy one, they tell me it cant be sold to me because the phone in the salesmans hand doesnt appear in their inventory. Not to mention it took about an hour to get to the point of checking out after getting to two customers who walked in after me.I hate trying to give a store money and they dont make any effort to make sure they take it. Not even an effort to do some sort of workaround. Sorry we couldnt sell you this phone today were the last words the salesman said before I just got up and left.

I love Verizon, the bill is too high. But as a single woman, having reliable service is totally worth it. Priceless. But some of the store visits feel like a finger nail scratching a wall. Verizon isnt perfect, but being kind to another human is about as perfect as any of us will get.

Very helpful

WORST CUSTOMER SERVICE EXPERIENCE EVER. I tried to pick up my cell phone, purchased with my own credit card and they refused. They gave my elderly and sick grandparents the wrong information on how to add my name to the account so that I could pick up and when that didn’t work made them go out during a DEADLY PANDEMIC and risk them getting sick.Don’t go here they do not care about their customers.

This store has truly transformed since I visited two years ago! The service I received was superb! The sales rep, Cesar, was very patient and took his time to explain the all of the plans until we found one that suited my data usage and finances. He was also able to find some awesome promotions for me. The manager, Mr. Randy, was friendly and helpful as well. I highly recommend this store for any of your Verizon needs. Customer service means EVERYTHING, and this store exceeded all of my expectations.

You cant get the service that you need taken care of,have to go online or call a number and speak with someone who may or may not be able to help you concerning your issues

Super customers service

Waited outside as the sign instructed for a rep to come get us. Lady is hovering at the door but never greets us. No one did. Car pulls put, lady gets out her car and is immediately let in. After waiting almost 30 minutes same lady comes out to put the sign up for closing. Finally asked where we going to be see, had already checked in through the app. She states no one has checked in which is false. Come to find out shes supposed to be the manager named TW. Very poor service and experience from what is supposed to be a premier company

Waited outside as the sign instructed for a rep to come get us. Lady is hovering at the door but never greets us. No one did. Car pulls put, lady gets out her car and is immediately let in. After waiting almost 30 minutes same lady comes out to put the sign up for closing. Finally asked where we going to be see, had already checked in through the app. She states no one has checked in which is false. Come to find out shes supposed to be the manager named TW. Very poor service and experience from what is supposed to be a premier company

Went in today to upgrade my phone and I’ve experienced really poor customer service the lady who was helping me out was Priscilla she didn’t even explain anything she seemed frustrated every time I asked her a question also never offered to help for what’s so ever. I’ve never had this problem with Verizon in the past I’m really disappointed management really needs to have a talk with her and show her how to treat customers better. Stay away from this location.

My experience here at this Verizon store is amazing every time I come. The manager Stephen is an awesome person. Very friendly and is more than willing to help meet your need. The sales associate T was amazing awesome also. She handle my issue and then some. She really went above and beyond her job duties to make sure I was happy. Other times I have came into he store Marlin me Robert have helped me out and they are just as amazingly awesome. Big 👍🏾👍🏾👍🏾👍🏾👍🏾 ups for this STORE!!!!!

Incredible service and stellar customer care. Theyre super friendly and very attentive. You never have to repeat yourself multiple times to different persons as they pass the buck. They listen, get you what you need quickly and are never pushy or trying to just sucker you. They want to keep you informed and understand how best to help your individual situation. A true shining beacon of how to do business!

The worst customer service ever trying to get a second cell carrier to travel with and was basically told that @Verizon wouldn’t be the best option....

The manger Clementine Temple needs to be re-trained. I had a question, she never came out of the back office to even address it.That is very unprofessional...they need to bring back the other manager he was knowledgeable, professional & friendly..If you can go to another Verizon store it would be worth your time... or go to the Verizon counter at Best Buy. They are professional, not rude ...Not sure how Clementine got the position but she needs to be re-evaluated...This store should close & start over...

I am with AT&T and considered changing providers. I visited the Cedar Hill store for more information on their plans and was ignored. No one even acknowledged my presence. After a couple of customers walked in after myself and were greeted, I left the store. Needless to say I am still with AT&T and decided to upgrade my plan with them. At least they show that they are interested in keeping old customers and recruiting new ones.

I walked into the store because my phone stopped working. Priscilla Carlos attended me with a big smile and she walked me through the entire process of transferring my images, contacts, ect into my new phone. She was super helpful and her attitude was very pleasant.

Bad experience every time I come here. Extra long wait time to the point where people walk out; Unprofessional customer service: the first time, girl was on a personal call on AirPods the entire time she was “helping” us. The second time, she acted as though she didn’t want to go get what we were wanting to see from the back. Don’t waste your time here.

Went in to pay my bill afterward wanted to see some phone cases one of the ladies pointed to the cases and told me to look in the drawers I said excuse me... she then got up to show me after she saw me get upset... very unprofessional... bought a 49.00 case anyway like the merchandise the people in this store needs training... I have been a customer for over 10 yrs... poot service at this location 👎

Very knowledgeable staff and very welcoming. Was greeted as soon as we walked in and they started answering our questions. 45 min later we were walking out with new service and very happy customers.

Great customer service. Ismaiel answered my questions and he was courtesy.

Triona was wonderful to work with. Her friendly, warm customer service made my whole upgrade fun!! Life is only worth living when you are servicing people.Stephen is awesome, too!! A great salesman with a great service attitude!!

They are always very helpful and knowledgeable about everything, phones & more.

Poor service if you need to buy a phone go to another store this one has poor customer service

I spoke with the new manager Clementine Templeton in the store to try and rectify an issue with my phone. She was not knowledgeable and was arrogant. She even had the audacity to raise her voice at me. I tried to explain the situations to her several times but she would not listen and totally ignored what I was saying. After about an hour in the store, I finally left and called the Corporate Verizon Store. They handled my issue in approximately 5 minutes. The store there was great until this manager came. As long as she is there I will never go back to that store. She has ruined that location for me.

Clementine and Leo are the BEST! I went in with exactly enough money to get the case and charger I wanted (checked the prices online), and I left with over $300 worth of accessories because of a promotion I didnt even know about. Thanks for going the extra mile for me!!!

Be prepared to be accosted the moment you put a foot in the store. Other than being pestered every 30 seconds it is a good store. They will be definitely be helpful once you indicate you are ready to make a purchase. The problem is that they will not tell you of every alternative available. They will automatically give you the most expensive option they have without mentioning more economical options. Just be informed before you go or be sure to ask a lot of questions. Do not even think of getting any tech help at this location. They will simply try to pawn off a new phone on you. In all fairness, my friends with other carriers say this is their experience in those stores as well.

Efficient today. Great deal on trade in $450 off

I liked the service I received here.. Emily helped me the first time and was very informative.. Even helped me get a discount! Second time went also had a good experience.. Definitely recommend this location!

The few times I have been there I have interacted with fun sales people. That know how to laugh and joke while helping you which made the experience better

Leo was great. Rest of the staff did not seem interested in customer service and talks so fast through the deals it is almost impossible to follow. I dont like being forced to do payments when I want to buy a phone and I dont like being forced into a calling plan I dont want. That is Verizons bad policy and not the employees fault.

Always a great experience at Verizon. Best service in the area.

AMAZING! Stephen was great! Very helpful. He was able to help me figure out a verty complicated problem. Plus he was super nice as he helped me. Thank you!

Feel bad for the manager for this one but i went in today one guy was helping a customer the other lady was on her headset on a personal call .As i stand there waiting to get service... my white buddy walked in and she assistant him ignored me .Then he said my friend is with me ....this was older black lady on the headset ....

We would never come here before and would drive out of our way to go to other Verizon stores because this store was so bad. They have gone under new management and an entire new staff and now it is a completely different store. It was a great experience and we will always come here from now on. Thank you for fixing the issues in this store.

Typical Verizon store. I didnt have to wait long, the staff was friendly and knowledgeable. Not authorized retailer, I refuse to ever walk into an authorized retailer again

My husband and I went in yesterday to upgrade our phones and we got exactly what we wanted and then some. We were helped by an A+++ rep named Juan. He had us in and out in 30 mins. He is super knowledgeable and made the experience pleasant and smooth. Best experience Ive had with upgrading my phone in all the years Ive had a mobile phone. Didnt catch the general managers name, but he was friendly as well.

The young lady was of great help. Set up my tablet and helped guide me through the process

VERIZON IS THE BEST REST IS AN IMMITATION NEVER LEAVE VERIZON

I had bought a new unlocked cell phone and Jarred helped me with getting the old phone switched. He also helped with other questions I had. Great customer service.

My experience at this location was terrible. I am very displeased with the quality of service. Robert was unhelpful, rude, and uninterested in performing his job. I will not be returning to this store. I always come to this location due to convenience near my home and the customer service. I am unsure what has changed; normally the employees are swarming to help me with smiles and great attitudes. That was not the case yesterday. Here I am having my contract up in a month and contemplating on leaving Verizon Wireless and I get the poorest customer service ever experienced. I am strongly considering leaving.

This is a great place however make sure you go over your contract sales people will say one thing and your bill another. However I get tons of things from this store. Its nice.

This is a very professional place with a great staff and great service. See Clarence, hell take care of you!

Thank you Emily! You saved a customer! I was all set to leave Verizon and you were so gracious, kind and understanding and took care of me with no fuss. Thank you, you are the perfect example of what good customer service is.

Some of the reps here seem to be lost and uninformed half the time and know very little on what they are doing. They are poorly trained for customer service. Too bad its the only store in the area. I got better service in the kiosk in Costco.

Poor customer service during the pandemic... Ill go to another further away

Always so busy, wish they woukd have more people working there so you dont have to wait for 30 minutes. However the employees are very nice and helpful.

For faster service, know what you want and order it online. Otherwise you will be here all day.

The customer service is outstanding at this location. They go above and beyond the call of duty! I highly recommend this location for service!

Great crew especially the store manager Clarence, they took care of our cellular needs for our company, thanks cedar hill store.

I went into Verizon because I cracked my screen on my galaxy s10 plus and tried to file an insurance claim with asurion and was told they couldnt fix it because they didnt have the parts, and I would have to pay 199 deductible for a new phone. I went to try and get Verizon to help me with this as my wife is pregnant and I not only didnt want to pay for a new phone, but because she is pregnant and I do not want to be without a phone. I also pay top dollar for the insurance; total mobile protection. I wanted to have Verizon help me get them to offer some alternative. When I walked in, I was greeted by rep, who then asked the solutions manager Logan to help me. I explained what I wanted and Logan listened and said he didnt think he would be able to help but was willing to at least try. He called asurion for me, and spoke for a few minutes and asurion told him they would get me a new phone for the 30 dollar cracked screen price since they didnt have the parts to fix it. He was extremely courteous, and got me all set up to do what I needed to get the file the claimed. I have no doubt that if I had dealt with anyone else the result wouldnt have been the same. I am so glad I decided to go there when I did. I will only go speak to him from now on if I have any problems. I havent read any of the other reviews, but I know that the solutions manager at this store got me a great solution. Thank you Logan, I really appreciate it.

The parking was a little crowded as was the store. But Michele was very knowledgeable and answered all my questions about combining 3 phones at a hot spot/air card/ mifi into a single account.

I would give Michelle 5 stars for her service in helping me switch from AT&T to Verizon. The manager on the other hand approached me and ten feet away from me asked me to take what I stole out of my pocket in the middle of the store. #1 that’s humiliating #2 if I had really stolen something that is the worst way to approach somebody ten feet away surrounded by other customers. You are putting your customers at risk if I became violent or had a weapon. The manager definitely needs more training and I hope the district manager makes this happen as he was called. So corporate Verizon can think Michelle for the purchase of two new phones and new service because otherwise I would have walked out of there and never switch to Verizon.

Just recently switched to Verizon and was super excited until I had to come in to this store.I came in to this location to trade in my previous i-phone from T-Mobile like customer service over the phone ( who was great by the way) told me to do.I get there stand in line and move forward when they said next person. I then hear the manager say oh wait this gentleman was in front of you so I turn around and offer the gentleman to go ahead of me but the manager said oh wait I found someone else to help him you can go.I proceeded to turn in my phone and I noticed the representative who was helping me by the name of Tara seemed very agitated but I ignored it initially. Tara then asked me whats the whats the gigs on my phone. Me being 35 weeks pregnant and just getting off work my memory was a little foggy so I stated Im not sure let me look before I could get the sentence out she says Well we kinda need that to trade in the phone.I then ask her is there an issue here, cause at this point Im fed up with her agitated behavior. She then states Well yeah you walk in cut in front of people I told her I did not cut I didnt know he was in line but you can help him first if you like. She then states I mean he told you someone will be with you but here you just walked up. I then turn to her manager and say can you go get the other gentleman since your employee believes I cut and seems really bothered by it.She then trys to apologize stating oh Im sorry I see that you werent aware that he was in line... however at this point her manager notices her behavior and steps in and takes over.I was shaking I was so upset. Im 30 years old I have no reason to cut in line. The lines werent long and I didnt mind waiting. I left with tears of discouragement and anger because I had never been treated this way when just trying to turn in a phone.I thank the manager who stepped in and tried to save my experience that had unfortunately already been ruined.

I really like my phone and service!

19 years with Verizon, often at this store since it opened.There is no corporate attitude of the best interest of the customer. New people there.Your phone (3 yrs old) is no good anymore. Very flippant and cocky, 2 people.I am very, very tired of throw-away phones and high bills every month, and so many frustrations using VERY INEFFICIENT SMART equipment.I am now ready to leave Verizon and go shopping for a simple phone.

When recently switching back to Verizon from AT&T, I had a very sub-par experience at a different location. On top of that, the new iPhone I received seemed to have been defective, as it froze often and overheated regularly. Due to the lackluster issues at my original store, I went out of my way a bit to visit this location south of Dallas. What a great decision!Leo and Steve both stayed late working with my wife and I to explain our plan, make adjustments, switch my defective phone, and move my data to the new device. They were exceptionally kind, patient, friendly, and knowledgeable. Because of them, I cant recommend this location highly enough! Despite a little longer drive, this is now my go-to Verizon store. Ill be back!

Great service although store was under construction the representative was still very helpful with my needs

The employees here are very friendly and quick to help you with any question that you may have. They are very knowledgeable and there are a nice variety of items to purchase here.

Location people were very nice.

I got here at exactly 6 when they were closing and I couldn’t get help! It was 6 not 6:30 or 7, they should of at least tried to see what I needed, that is what great customer service is!

They where very rude to me and my daughter didnt even. Look at my new phone I just bought NOT NICE AT ALL BERY

Love this store and the staff is awesome and the manager also the General manager very down to earth.

Josh was one of the managers that helped me out with a great deal for 2 phones .....I recommend josh ..he has great customer service and he is there to help you out and safe u money ....

I cant understand why anyone would say the staff is rude. They were super friendly and helpful to me - anything but rude. And Triona and Stephen were able to repair my phone lickety split. I would certainly recommend this store to anyone

Quick service, courteous, and fixed the problem. The reason I didnt give a 5 star was the loud Tejano rap music that was playing. Not everyones taste for handling business.

Excelent Service from Jose B. Very professional clean fast freindly service!!

Whenever I need a solution store is great. The people are helpful and friendly.

I had a great experience no doubt 😉

Great cell phone company

As usual, the service is the best I found in two States.For service I always come back to Texas.

I just signed my family of 5 up with verizon...verizon sent me to this location to pick up the equipment but the manager on site was so rude she did not release the equipment no matter what the verizon rep said. We had all the documents needed but she said due to the area fraud is too high. I stated to her that all requirements were met but she didnt budge. She needs to know that not all African Americans are bad or up to no good. I own a business and I would never treat employees or anyone as bad as I and my family were treated today. I never bother writing reviews but I had to let you guys know.

The best customer service Ive ever had. She listen to her customers.

It is where I worked quality service

New look good staff

Always helpful and friendly. Love the staff at the Cedar Hill location.

The person was working there answered my questions politely & patiently. Even though I did not please with Verizon end the deal for Iphone

This Verizon use to be nice but now all the workers talk amongst themselves and dont want to help they will cut you off and start saying bye to a co worker ots unprofessional Im forced to come here due to the fact its an actual Verizon and not an authorized retailer make more Verizons and get rid of these lazy workers

Terrible customer service!

Best Verizon store Ive ever been in, very helpful,friendly sales people. Knew their stuff

6 employees standing around not doing anything while one person helped people one at a time .. The store was dead yet they all huddle around the register on phones and carrying on conversations. Wont be coning back. Literally only wanted to trade in my phone. Would have taken 15 mins .. Horrible customer service! Came here 10 miles out of my way when a brand new store opened 2 mins away from my house.

It was amazing..the staff was impeccable very informative.

The representatives are very personable and helpful.

Good customer service. Beats hell out of Sprint store across the street