Metro by T-mobile is a good company. I went in specifically to buy a hotspot. I inquired by telephone if I needed to have a mobile number with them before I came. I was told no. Im glad I decided to bring my own device because when I got there I was told that I did have to have a phone line to set up the hotspot. This was a very frustrating experience. The staff needs some training bad. Yesterday I logged into my account for the first time and noticed that my name was spelled wrong on my account. So I had to go through the trouble of contacting them and asking that the do the proper spelling on the account. That was just icing on the cake.

The employees are completely clueless about absolutely everything. Even down to the most basic stuff. Save yourself the headache and go a mile down the road to the other one.

Bought a new phone and paid a fee of $22.93 for them to change my phone. They inactivated my old sim and didnt activate the current one. I MUST return because I have no way of contacting them. I had my mom call and they never even looked into the issue. My car is in the shop and I had to pay $15 in lyft fees just to get there the first time.

They close at 7 on a Sunday, I’m outside right now at 6:55 and door was locked, guy was on his phone and said he was closed. Now it’s 7 on the dot he locked the door and is walking out. Calling to give my money to another company now.

I have been a MetroPCS customer over ten years and this location gave me this very best experience. The two ladies yesterday was excellent...

BEST METROPCS A GUY NAMED LUIS HELPED ME GAVE ME 2 FREE ACCESSORIES WITH PHONE PURCHASE will come back and bring friends!!!!!!

Moved all my 5 lines from boost mobile really happy thank you guys!!!!

Love this MetroPCS location! Great customer service. The guy named Edgar helped me and answered all my questions. Walked in and out with my phone and free stuff! Took less than 15min. Best store in the area!

I recommend this location ask for Luis awesome attitude and great help thank you for helping me last minute emergency.

Called 10 minutes before they closed no one answered got there 5 minutes before 7:00 pm employees were in there on there phones sitting down telling me they were closed

Employees are very nice and helpful! By far best store I’ve visited!

Very helpful

The best Metro PCS store I have ever visited.

They didnt have the headset I wanted they drove to Grand Prairie to get it thats going above and beyond thank you!