This is a corporate location so they tend to be a lot more knowledgeable and able to help most authorized retailers.

Verizon is the Best. The staff worked on our phone problem very patiently. They never gave up on us and now we are so happy being with Verizon.

The manager and employees are remarkably good. They are sweet, caring and made a bad situation pleasant.

Switched to Verizon wireless. Not nearly as helpful as they used to be (because of Covid-19). Extremely frustrated trying to set up new phone at home. I finally got my hubbys contacts transferred from a T-Mobile phone that got wet and no longer worked. I still have to try and get his pics transferred. Then I have to set up my phone. Not today though, it may end up thrown at the wall.

They were helpful, even though they are killing me with my bill being so high.

They are practicing social distancing and face masks. The staff there are always friendly, helpful, and knowledgeable. I have been with Verizon for many years and will continue. Thank you.

What’s the point of posting a phone number or giving the option to call when you can’t even contact the store. 🤦🏻‍♂️

The hours on Google (confirmed just a week ago), the recording when you call, and both the postings on the door say they close at 7, but they were closed when we got there at 6:03. When we knocked on the door they guy inside just said yeah I have to change that, we close at 6. How hard is it to stay open for your posted hours??

Still by apt only. Only 2 ppl working, one is just a greeter. No Manger available. Coming from out of town, was not worth the effort stopping by.

Ive been with you guys for over twenty years and i still get treated like im no one

A friend purchased a new iphone which does not come with an instruction booklet these days? Now, bear in mind, she is 70, had an ancient flip phone and recieved no assistance from any employee as how to use her device. The very least Apple can do is provide an instruction manual. What the hell??

Verizon is appointment only right now because of COVID-19 and limited staff. We didnt know that so didnt have an appointment but they let us look at the phones anyways. We didnt need help or to buy anything though.

Not impressed with customer service and support. I felt like we werent welcome even if were covid-19 social distancing. Not satisfied.

Clean, virus protected. Dont like when you buy a new phone the box is not opened and we are expected to set it up. We are a couple older seniors. Had to go to my neices house miles away to have her help. So be careful seniors dont buy anywhere if they wont open a box.

So many times I feel like they take advantage of older people.

Just like IN AND OUT BURGER thats what paying your cell bill is all about.

Jessica is one of the best employees there! She is very patient and understanding! Great customer service!

Fixed my phone problem with in a few minutes fast service knowledgeable

They help me right away

Had Verizon for years. Now, low bars, too expensive and not enough help in store.

Made a handicapped person with a walker stand outside to get assistance. So dial distance and mask outside, enough already

Horrible customer service. Were longtime Verizon customers that dont appreciate how they turn away senior members of our family when seeking assistance with a new phone purchased through Verizon. It may be time to start migrating our mobile phone services.

Most of the time our visits when upgrading are good experiences. However on this occasion the interaction with the employee was dry and unmotivated. We planned on purchasing, and because one of the two phones would not scan properly that tried selling us a phone we didnt want. I feel that if the interaction was a little more pleasant wed feel differently about it. Hope the next store we visit is better!

Nice service....🙂🙂🙂

They took care of our problem and were very courageous

It wasnt a good experience at all ,the employees are doing a minimum or nothing at all. Ive be a loyal Customer for seven years and that doesnt matter, Verizon start take care of your customer.

The level of poor customer service at this store as usual continues to amaze me. My spouse and i went in to get a new phone and were charged a $40 activation fee of which I understand but the representative wouldnt help us activate, transfer or even offer advice after we asked. She was rude and we ended up leaving.I recently purchased my new phone a best buy recently and received great customer service and the staff was helpful. This Verizon store and employees need more training. I suggest to anyone to take your business elsewhere.

I went there twice, once to get Verizon service and a new phone. The nice lady helping me even tried my phone to see if it would suit the services. It did not and she helped me get a beautiful new phone. Everything was very pleasant, peaceful. The second time I went was to get a new case for my phone when I experienced excellent service and experience. I was helped by Ms. Tonya, the manager herself who was goodness and courtesy personified. I will not go anywhere else for my future needs and will recommend this store to everyone who asks me.

Store manager needs Customer service training.

For a Verizon store, good service and knowledgeable employee.

After 8 trips from out of town I was finally able to set up 2 lines and then they tried to ad hundreds of dollars in bs charges. Go with anyone besides Verizon if you can.

Cant believe Verizon has worse signal than cricket, yes, cricket working 90% better, called costumer service 3 times & nothing got done. I live in the center of Casa Grande & my service is so bad!!! Have to move my phone around to be able to send messages, lets not talk about watching YouTube videos 😡😡😡😡 we have 5 lines with Verizon, dont think gonna stay with them for long.

Staff was very polite and helpful from the moment we walked up the door. Salesperson showed me my options available and explained the features & benefits of each option. I cannot tell you awesome that was. She even made sure my discount was applied before giving me a total.The staff member doing the customer check-in was so wonderful. Even as we were leaving, she went ahead of us and opened the door for my 78 year old Mother, who walks slowly. She waited until we both made it through the door and then wished my Mom a great day.Great experience!

The service was excellent, the employee repaired phone quickly and carefully . I have.always received courteous and professional service at Verizon stores in multiple states. Im a loyal customer and greatly appreciate professional, courteous and pleasant interactions with Verizon employees. Thank you.

Have had a problem with my phone for the last week. No one seems to have a solution. Employee in store listened and helped. My phone is working now. Happy customer

Got new phone in mail from Verizon, it is disabled spent 2 hours with Tech support, phone is no good. Told me to take it to a Verizon store & swap it out, they would annotate my account. Both ladies were confrontational & would not help, told me to drive to the Apple store. Are u kidding me. 0 customer service to try & help. Just called Verizon, they are replacing. Day 4 of the phone hostage crisis.

Battery blew up. Told me that I had to get another one in Casa Grande at batteries and. bulbs. .They gave just. What I needed. Very nice store. If they had phones I sure would switch to them

Half of the staff is very courteous , Timely and speak proper English. They are willing to help in any situation and go out of their way to do so! The other half is less than adequate for their position and lack manners, appearance and customer service, almost as if it is an inconvenience that you are in the store. They lack knowledge on their products and are hesitant to offer what is best for you or your familys plan. After my third visit to this store I finally got a customer service representative that knew what they were talking about was willing to help with the situations we were having with our phones and was able to fix those issues and get us the best plan for our family!

Warning; Verizon cell towers in the area are overloaded. Your voice is very choppy, while you can hear the other person fine. Sometimes phone will ring forever, and not go to voicemail. Verizon says it is because they are upgrading to 5G, only thing is, you will have to buy a new phone to use 5G, and it won’t be deployed in this area for a few more years. Paying $60 a month for this is not smart. Go with at&t or t-mobile.Will update if Verizon service improves.

Its okay, not really helpful

We had called verizon and the customer service said by changing our plan that the cost would go up 40$. The lady on the phone was difficult to understand. We decided to come in to the store to talk to someone face to face. Edward was great. He was very knowledgeable, kind, personable. He explained how was could change the plan to help with the cost. Edward you were a legend!

Worst customer service ever experienced any Verizon.Unable to read notes on my account unable to straighten things out on my account.I would not recommend going to the store for anything except pay my bill.

Went in totally upset, was greeted by Tonya who rapidly calmed me down an made my entire visit one of best ever. She showed me how to do things with my phone and cleared several items that have caused me so much anger and disgust. Tonya is a true asset to Verizon Wireless. Thanks to her, I am still a customer.

Fast knowledgeable service. Best carrier in AZ!

Professional and courteous staff, went above and beyond to get my sons phone fixed.

Great store. They will help with all of your needs. Check out the red hydrogen while in the store its amazing!

4 hours. Thats how long I spent trying to reach the store and then with corporate Verizon staff on the phone to deal with a lemon phone that this stores employee could have dealt in less than 30 minutes if they had listened respectfully to my mother when she brought it back to the store a few days after purchase. The only reason they get more than one star is that the person who initially helped her when she picked it up was polite, patient and respectful.The employee Mom spoke with when she went back in dismissed her issues, told her it was just like her old phone (its not, but this is her third Android) and told to go to the library for classes. As if that would fix a phone not receiving text messages and not hang up as well as a slew of other non-user-error issues.Not what I expected from them. Hoping for better service when her new phone gets to the store. (I am 1700 miles away, so need the store employees to step up and do what the tech and customer service people I spoke with all agree should happen.)

Decent customer service kinda. But the company needs to quit lying to the customers about when their shipping service will deliver their new phone to the customers address. I was told my phone would be delivered by 8pm the next day at 10:10am the day before. For a multibillion dollar company this is truly sad.

Staff is friendly and knowledgable. This Verizon location is always available to answer my crazy questions.

Customer service and beyond. These guys arent drilled to know what they assist us with, but so willing to share the knowledge as perseved by both as our visit whines down in our equally desired success of the same goals . These guys and gals, want their customers leaving the store a very happy camper for the life of their products and service. Integrity- found here.

Amazing people work here!

Not always the fastest service, but always great service. The delays are caused by the volume of business served by this one store. The next closest store is an hour, or more, drive. I have used this store for many years and the service has always been great. 5 stars to the employees that put up with angry customers who are mad about the delays.

When I first went to the store I tried to get my veterans discount. The employee told me that due to covid I would have to sign up online. Later I had to call tech support and through conversation with them I found out that they are supposed to do it in store. I was very disappointed to say the least.

Jessica was great! She was courteous, kind, professional and patient. We were in and out of the store in less than half an hour. Great store with work ethic!

Always very helpful! Great service.

Mobile internet service is so bad in casa grande, these people should be ashamed of peddling devices that don’t work.

For all your Verizon needs come here. Theres usually a wait here & phone accessories run high but great service!

Brandon and Megan were awesome!! They Answered all of our questions and and were extremely knowledgeable. They made the whole experience great.

The Young girl was outstanding. Her name is Jessica. Shes has help me before, always outstanding service.

Love these guysRep completely setup my phone with contact s and all, all I had to do was use it.

They are good person and they take good care of you and thank you so much and merry Christmas to everyone and god bless you all and thank you???

They have no idea what Im needing when I call and dont know how to do anything when Im in person.

Usually I have A FANTASTIC experience at this store. But this time the DISTRICT MANAGER WAS RUDE & A BIT NASTY WITH ME!!!!!!! (Robert Rios) filling complaint with Verizon toll free when I leave. Never been DISRESPECTED like today from a Verizon Manager.

I love Verizon

A representative named ernie helped me out when no other verizon or customer service was able to as well as setting me up on a plan that worked better for me. Kudos to this store theyre great!

Carolina gave the greatest service

Did an update on my phone which made my screen go black .I spoke with Brook he helped me out with a new phone and took his time to help me retrieve all my info of my old phone ..He did a great job thanks again .Now my old phone after hard reset works fine .

Im not done yet. Just had the phone one day. Im old and cranky. Still learning

Carolina and Sean were extremely helpful and made my Verizon trip painless. Helped me overcome my problem in a timely and friendly manner

Friends and knowledgeable rep. Found additional deals within my contract.

When I get a new phone I do always go to a Verizon store to make sure everything is transferred correctly. The rep I had was really not interested and once I got home I had to figure the rest of it out myself

Long wait for representative to offer assistance and wasnt much help.

I had to wait one hour to be told I was not eligible for the promotion being offered - something that the person signing me in could have told me without me having to wait. How do I know? That information was on the sign-in screen. I inherited this account from my parents (I was on their account in college). Despite me bringing up the inherent problem of not having my name on an account I am paying for every time I go in to this miserable location the people do not respond to my requests to change it. Today that came and bit me right in the butt since I couldnt wait another hour for an appointment to upgrade (my phone is over two years old an sometimes the dialer - the whole reason for a phone to exist - ceases functioning) I went down the road to an affiliate. There I was told they couldnt access my account since I was not the account holder. I hope and pray that Verizon corporate comes down and wipes the whole place clean and starts from new staff. The place is rotten. We might be rural but we deserve better service than this.

The gal that waited on me was RUDE and as I told my Granddaughter without a doubt last time I will go to this store! Even my Granddaughter couldnt get over how RUDE the gal was.

I went to buy a new phone on monday and it went pretty great. For the first time i got great customer service an the person that helped me was great! Her name was Selma and i recomend if you go request her! She serviced me quick an was extremely nice! Thanks to her i had a great experience at this Verizon store!!

Very friendly people and so helpful.

Very satisfied. The people at this store are always helpful and pleasant.

I was helped immediately, and cordially, with what turned out to be an attempted spoof, or scam, camouflaged as a notice from Verizon. The store was busy, but I was cared for immediately and appropriately.

Always helpful and very nice people.

Two technicians really know how to make it work.

Always friendly. Always busy. Always a bit of a wait. But always helpful.

There no better place for phones and service then right here. Ive been to the franchised Verizon and they make you feel out of place, like an ATM, only responce when you push a button. The corporate store greets you right off thr bat and gets down to business with the coolest attitude.

Andrew was wonderful! Helped me return a phone I didnt like, and got me a new one very quickly!

Wont do business there again staff and manager very rude!

Always good help and friendly when we need it

The sales rep. was awesome fast and made the purchase easy and gave us all the info.

I would much rather communicate with a Verizon associate over the phone than use this store. The beginning to end experiences that I have had in store are overwhelmingly negative.

Phone service is five stars; this store is one. That’s all I really have to say.

I just did!!

Do not go to this store! Do yourself a favor and consider this: (1)You WILL wait in line for 30 mins or more. This is their standard wait time. (2) Once your wait is up you WILL deal with a unfriendly, poorly trained Verizon employee who WILL frustrate you. (3) You WILL leave this store angry. The solution is to drive to a Chandler Verizon store! Think about it, by the time you get helped in Casa Grande you will have drove 30 mins (Casa Grande store standard wait time) to a cleaner store with a knowledgeable staff who are very helpful and kind. You WILL leave the Chandler store happy and satisfied and ready to grab a bite to eat :)

HORRIBLE! Long and even slower wait times. I waited 45 minutes and no one was still available. I have a broken leg and had to stand the entire time because none of the customers or staff offered me a chair. In fact, the manger LAUGHED about it. I am a 100% combat disabled vet and asked if I could have an appointment. We dont know when we will be busy, so its up to you. That store has lousy service, slow and rude staff, and does not respect 100% combat disability. Verizon management needs to wake up. Your running a service in Casa Grande that should be totally closed.

Kinda expensive, and so far, the only difference between them and Boost is $300/month.

Great and fast customer service

Ernie was super helpful.

Young lady, believe Elizabeth, is the rudest customer service rep in America. I will never go to that store in casa grande.

Dissatisfied with the lack of info they have regarding their products.

Took care of me with no problems

Very patient and helpful!

Hate Verizon, but best coverage and service in aridzonia

Couldnt get waited on 3 people ahead of me. Waited about 45 minutes. Try another day. And try another store. And they dont seem to be very happy there.