I wouldn’t recommend this place. I was under the wrong impression that this was a reputable establishment but it’s only slightly better then a rinky dink side of the road dealership. The employees only see dollar signs and have no care for quality, honesty, trust or for their very own life line the consumer itself. I was naive to trust this place and I did not protect myself as a buyer. I would recommend if you do make a purchase from here to look at the vehicle very thoroughly make sure everything works and that you get the car fax and that the cosmetic parts look correct and that they were made to fit your vehicle.

I just had the best sales experience ever getting a new ford ranger. My salesman Chris McGuire went above and beyond to get the truck me and my wife wanted. The entire staff was great. Chris was with us from start to finish on getting the new truck. I would like to thank Jones Ford for having such great employees.

I was treated very good went in for a driver side airbag recall less than 1 hour to replace thank you

Very professional polite experience with smooth and fast.

Rocky start but they quickly made it right and got us going. Norman was honest and up front. Fair, honest dealership :)

I bought a new car today with the help of Chris Mcguire. He was such a great salesman and took the time to walk me through every feature and help me set up my car before I left the lot.  I highly recommend giving him a visit at Jones Ford in Casa Grande. Actually, every single person there is awesome 👌

So far I got to give this dealer five stars! I hope they continue with the five-star service. Something you dont see in a dealer lately

Fairly seamless day spent test driving vehicle and contract signings. Traded in an old dog that served me well for a new Ford Edge. Staff was good to work with and dealt with a salesman with the same birth date as me.

Had an AMAZING interview with three of the guys there hoping to hear back soon

Sometimes waiting times can be long depending on what you have to get done and how busy the day is. The men and women in the service department have been really great every time I go there. Want to shout out Chris “Guido”, he’s my go to guy for anything I need at Jones Ford Dealership. Other honorable mentions; Eric and Brandon, from service dept. In my experience, these guys are extremely competent and knowledgeable and always service with a smile. It’s a small thing but it goes a long way.

I would give 0 stars if I could I was lied to and misinformed about the vehicle I was buying I asked for the carfax they told me it was clean and that they would print it out for me and I never got come to find out its been in am accident and they couldnt even give me the info of the accident very disappointing and unprofessional to say the VERY LEAST Would Never suggest anybody go here!!!! Make the trip to the Valley youll save some money too. SO SAD!!!!

Easy appt. Check in. Service Advisor Eric friendly. Work done on time + 30 minutes and thats ok. Im retired.

Scheduled oil change, pulled up to lane waited 10 minutes with no service tech. Car ahead of me backed out, turned around, told me he had been waiting 25 minutes with no help and left. Pulled up behind a large p/u truck. About five minutes a guy come out and left. Still no service tech. Went to first office, young lady was in there working with some guy sitting in with her. He told me he was a salesman and would sell me a car but couldn’t help with service. Young lady told me she would be with me in 10 minutes. Went down the doors and saw ERIC - he took care of me immediately and approximately one hour later he brought paperwork and I was out of there. This is the third straight time I have had to wait in the service lane for assistance and with out Eric I would still be in your waiting room. Last time the wait was over 21/2 hours and after talking with service manager he comp’ed my oil change. Bottom line - your service techs are not customer oriented - there is no reason to wait over 10 minutes to see a tech on a scheduled appointment.

Traveling through the area and made an appointment to have my truck looked at. Took 1.5 weeks to get an appointment. Finally got the truck in at my appointment time. 6 hours later hadn’t heard anything from them. Called three times and left VMs each time. Finally received a call back that they needed to keep the truck a few more days. Told them I have been stranded here for 10 days already and couldn’t wait any longer. They told me to come pickup my truck. Found out they never even got the truck in the shop yet to look at it. Had a Ford warranty so I have to use a Ford service center unfortunately. Took the truck to a different dealership and they immediately found the issue by simply plugging in the computer. Stay far away from this group if you want to get great service and your vehicle fixed.

Defiantly the best place in town to get a new vehicle. Travis was the best salesman that I had ever bought a car from. There was no pressure and they found what I wanted in my budget.

This is the second time that I had my car repaired there. It is a very professional staff that treats each customer with respect. I worked with Junior both times and would give him a 5* rating for each encounter. He was prompt, courteous, respectful and discussed the options I had available. No high pressure just a caring attitude. Next time I need service I will go back and work with Junior again. I highly recommend their work.

My experience with Jones Ford was perfect. The whole process went smoothly and the associates were friendly, informative, and timely. I was also very happy with the process being over the phone and the car being delivered to us since we live in Tucson. Thank you Jones Ford for our new car! From a happy customer.

The staff was courteous and polite. They quickly took care of the maintenance to our fleet vehicle and had us quickly back on the road.

I called to try to pay the bill for my cousin who had broken down in Case Grande and had to use this place for repairs. I spoke to Max who told me they didnt accept credit cards over the phone... In 2021... After a pandemic... Max wasnt friendly or helpful and if they truly dont take payments over the phone, I wish them well in 1990.

Acquired a GMC truck. Great job on exceeding expectations, an amazing experience from start to finish. I will shop there again!

Pretty ridiculous how u have to wait a month just to get your oil changed

Excellent service. Took a while to find the electrical gremlin in my elderly Mustang. Now it runs like a new car. Kudos to the technician and service advisor.

Jones Ford and their staff are top notch. They are friendly, dont take advantage of customers with markups, and gave me a fair deal. My salesman Chris was not pushy and answered all my questions to the best of his ability. If your looking for a vehicle I highly suugest Jones Ford.

Bad customer service and poor attention to detail. At first, the salesperson was friendly and helpful but as we got further into the process of buying the vehicle they told us the dealer had made a mistake and they wouldnt honor the price listed on their website. Instead, they said the used vehicle was actually worth $5000 MORE than the website price. They would have to sell it to us for the updated price. This was after they had run our credit score and started loan paperwork. So their mistake cost us time and caused a huge amount of stress. This could have been avoided if they had done their due diligence at assessing the value in the first place. And why would a dealer NOT want to make right a mistake they made?

Just purchased a truck from Jones Ford Casa Grande and they were great! Very friendly and helpful all the way through. Was great experience and would definitely recommend them and buy from them again.

All work was done expertly and on a timely basis. Service people were informative and courteous. Excellent job

Got most of my repairs done and recall work. This took, Friday, Saturday and all of Monday. Unfortunately, the one item Id hoped to be fixed was left with no resolution, they werent sure what was wrong with it,and said it should be fine. Its not. I only have 1 Ford location to go to and these repairs are only done by Ford. Ugggh...stuck now.

I found Jones Ford on the internet while I was looking for a used vehicle. I spotted a deal they had on a new 2020 Ranger so I contacted Chris Maguire.Chris was extremely helpful in my decision to purchase my Ranger. Ann and I drove from Tucson on Saturday (3/20/2020) to drive the truck. We liked it and agreed to purchase it. Between Chris, and the rest of the team, the experience at the Jones dealership was top notch and so far the Ranger is exceptional. We are very happy with the whole experience.

I bought a 2020 Ford eco boost from this dealership everyone was of great help throughout the entire process especially Steve if you guys are ever looking to buy a new vehicle look no further these guys rock!

Steve was an excellent help in finding me the right vehicle for my needs. The experience was great! Brady helped me with the financing and he gave me all my options. This is the second vehicle we have purchased through Jones Ford.

I have tried calling and setting an appointment, to get my vehicle fixed. I called no answer, my wife called 2 weeks later no answers. Called today you guessed it no answer. I guess Ill take my vehicle to be fixed else where. I understand being busy, but calling back a customer goes a long way.

I arrived early and service took me early for oil change. Very clean and comfortable waiting area. Completed in 40 minutes. Very satisfied.

Love my GMC i bought there

Great customer service. Eric in Service Dept is kind and courteous. Always has a smile on his face.

Jones Ford Casa Grande has provided me with excellent customer service for over 11 years. Hats off to them and especially Guido Chris-- hes the BEST!

THEY DIDNT HONOR THE ONLINE PRICE! AFTER we applied for the car loan they said the online price was wrong and raised it $5000 to $23,500!!! We didnt buy it...if they wont honor online prices the drive to Casa Grande is a risky one. The car is still listed for the price they refused us. Pictures below.

Went for scheduled oil change. Arrived early and was greeted warmly. Service provided as expected at a reasonable price. Friendly and professional staff.

So Henry brown next door wouldn’t offer me the amount I needed to get out of a pickle and into a new truck so I went next door to Jones! Needless to say they of course went up and beyond to get me out of my current loan and into a new F-350. No haggling at ALL. I walked in and was out very quickly. I’ve been told they are a zero BS place and thats what it is and I absolutely loved my experience buying my new 2020. Now honestly can anyone say buying a new 60k truck is a nice time? I CAN. Thank you Jones and thank you to all of your amazing staff. #newfordownerforlife.

Thank you for the quick service and the professional attitude we are moving out of state but we will miss Jones Ford and theyre great employees

This is the BEST place that 8 have ever purchased a car from. Two hours and we had our new car. OUT the door gone. Staff Super friendly. No pushing anything on us. Got what we wanted and at a very good price. From start to finish we had zero stress. Thank you guys. Still loving the car!

This is easily the beat experience I’ve had at a dealership. I reached out online stating that I was interested in a truck at the dealership and was responded to quickly. Unfortunately that specific vehicle sold on Saturday morning when I was planning to see it Saturday afternoon. I was informed that it was being looked at and was given the opportunity to put down a totally refundable holding deposit which I decided not to do. The truck sold, which is understandable as it was great deal, but the sales man Brandon, informed me that the dealership received another vehicle with similar specifications that day if I was interested. I said I was and he sent me pictures of it despite it not being listed yet on the dealership website and had it pulled up when I arrived.Brandon was professional, very friendly and did not try to up-sell or advertise something that I was not interested in. We agreed on a fair price for the vehicle based on condition and milage, this price was several thousand below asking but was agreed to with out resistance. I was not trying to get the price as low as possible but just to what I thought was fair and Brandon and his manager agreed.The sales process was quick and the finance numbers matched what Brandon and I agreed on.My “check engine” light did come on the day after which concerned me but I reached out to Brandon who immediately scheduled an appointment with the service technicians. The issue turned out to be a computer update and while the issue was being diagnosed, the technicians found another issue that I was unaware involving the AC and scheduled me to come back to have the repaired as well. All of this work was done completely free of charge. I did not pay for labor, or the parts involved in the next scheduled visit.This is an excellent dealership that I would highly recommend. I am a customer for life.

We’re from out of town, so this was our first experience with the service department at Jones Ford. We’ll return again, as they were quick, efficient and friendly.

We just purchased a new 2020 Ford Edge from Jones Ford in Casa Grande. Our sales person, Juan was outstanding! He got the deal done to our satisfaction, was very professional, friendly and knowledgeable. Vince took us around the car showing and explaining all the features to us. Great experience at Jones Ford, they took excellent care of us. We are satisfied customers.

Just moved to Arizona, was first visit to Jones Ford. From the minute I checked I was treaded extremely well, everyone was friendly, knowledgeable and personable. I scheduled an oil change, while Jones does not have a Quicklane, I was only there less than an hour.

It was good if u could find a place to park..

My husband and I had an awesome experience buying a new car from Rick Tarsitano at Jones Ford in Casa Grande, AZ.There was never any pressure, and Rick was very patient and very knowledgeable on what we were looking to buy.We are very pleased with Rick and the staff at Jones Ford and we will definitely recommend them to our friends and family and we will be going back again, when its time!Thank you Jones Ford Casa Grande... We LOVE our new Ford Explorer!!

By far the best experience with a dealership. Everyone was extremely down to earth and straight forward.

I was in the market to upgrade my truck at the beginning of the year, but I wasnt looking to break the bank. I had looked at several, overpriced used trucks at a handful of different dealers in the east and west valleys. If the trucks werent in rough shape, the internet or sticker price was never the same when it came down to negotiations.Then I stumbled upon a well priced truck on the Jones website in Casa Grande. I decided to make the drive, and it was worth it. I was met by Glenn in the lot and told him what I had came to see. After a test drive, with no pressure sales tactics or typical salesperson hot air, we sat down to talk numbers. I was blown away when I found out there were no hidden fees, add-ons, or other nonsense I wasnt looking for. The advertised price on the internet was the price on the paperwork.Honest, simple, and easy. Ill be a Jones customer for life. Thanks Glenn!

After driving an F150 for 3 months I needed a smaller truck. Because Jones Ford was so great on my first purchase i went back to swap for a smaller truck. Even better experience!!

I had a great experience with Jones Ford in Casa Grande. I found the vehicle I wanted at the price I wanted, put a deposit on it over the phone and picked it up a week later. Juan is super nice.

I had a very good experience their staff was extremely helpful and went out of their way to help.

Natasha my service advisor was amazazing! She was very friendly and professional and she is the reason I will keep coming back. Thx Jones Ford for employing her.I would highly recommend Jones Ford and Natasha!

We just bought another vehicle at Jones Ford. We were very pleased with the whole process that was started by Angel. He called a couple of times and was respectful and professional; no hard sells. When we scheduled to meet to see about a truck, Angel asked Travis to meet with us as well so that any, and I mean ALL, Ford truck questions could be addressed. Travis was very informative and it made our decision to buy easier. Next, the financing piece. Joe, helped us get a good interest rate and kept us within our budget. I can honestly relate that we bought the truck we needed and everyone involved was on point! If you expect a calm, professional and fair buying experience, give this team a chance; you will not be disappointed. 👏🏻👏🏻👏🏻

Cool AC, comfy sofas, fountain drinks and coffee!

Very Challenging to schedule Appointment for Service. Dept does not return phone calls or hangs up on you.

I originally bought a 2019 mustang from a different Ford dealership and had nothing but problems with them and the service department. Ford ended up buying my mustang back and I went to Jones Ford Casa Grande to pick out my 2021 Bronco and could not be happier with how things turned out. Glen Killburn and his manager Eric Cunningham are absolutely amazing!

Love this place my dad and i have both purchased vehicles here so has a good friend of mine we will continue coming back aslong as mr. paytosh is there as an advisor and vince for sales

I scheduled an oil change and tire rotation. My appointment was less than an hour and I was treated very well. Refreshments were served and the staff was great.

We have our f150 service todayVery friendly and clean environmentsThey wear masks and the building was really cleanAll the employees have a positive and friendly actitudDefinitely something changes

Best service ive had cant wait to come back

Not good customer service with relaying the correct information with reps answering the phone I was so inconvenienced

We just had a great experience purchasing a used car from Jones Ford. We just had a great experience buy a used vehicle from Jones Ford in Casa Grande. After having a bad experience buying from Craigslist the last time, we decided to go to a real dealership. A dealership that actually has a mechanic look at the vehicle and makes proper repairs. They were very courteous to us and we felt like we got a great deal. They also included a lifetime power train warranty.

I was treated professionally, and allowed to communicate via email, as was my preference. There were none of the deceptive practices some of the other dealers used, so even though it was a little bit of a drive, it was worth it. The car was as described, and Im pleased with it so far. Thanks Steve and Christina...

They are very friendly & helpful.

Job (oil change) was done on time. Friendly service.

We have purchased 2 brand new vehicles from Jones Ford in Casa Grande in the last 2 years. The first one being a 2017 F250 in 2018. The 2018 experience was great. However the most recent experience on Memorial Day 2020 left a sour taste in our mouth. the car was delivered dirty (hand wiped down the next day) the big issue came when it was time to talk about vehicle licensing, I am a combat veteran and get paid at the 1005 rate therefore I do not pay licensing fees and when it was brought up to Brady Jones he told us that we would need to get reimbursed from the MVD (which is not the case since they do not do refunds). So we called Jones Ford and explained the issue of the roughly $600 that we seemed to be burned on. After being sent to numerous people within the dealership we were told that no money can be given back and the General Manager said we can have a free oil change by a lady named Georgie (sorry if i misspelled her name). An oil change just doesnt make up for a $600 mistake. I will update this review if a more comparable solution is made. But until then they will have 2 stars, 1 star for each car. It really bothers me that a company we put our trust and loyalty into burned us this way.James

Took my 2013 F150 in today for a recall from Ford. Made appointment for 1:00pm with Matt got there early and Eric got everything started. In and out in the time they told me it would take.Both of them were awesome Thanks to both of you.

When I called and explained the problem, the person right way said they believed there was an extended ten year warranty if that was the problem. Which is unheard of, I only had one month left to get the warranty. Was just totally surprised by the quick response, the person being knowledgeable for warranty work not having to look it up for something that old.

Great people. NO PRESSURE SALES TYPE OF TEAM. I was in and out with in 1 hr and got a great deal on my 2020 F350. Thanks Mr Zee and Christina!

From the time I drove in to the time I rolled out in my new Ford, I was treated very well. This is the first time in my life I get in and out in record breaking time after purchasing a new vehicle and Im pushing 63 yrs old. Thank you Jones Ford in Casa Grande Arizona!

Smooth friendly transaction in one stop. Will be back for next vehicle

What can I say? Rick Tarsitano was truly a great asset in purchasing our vehicle. We went with him twice and he helped in big ways both times. Will search him out if he leaves. GREAT GUY!

Great service and helpful techs who know the ford product line

Several issues w service of my 2020 Explorer, however most notable is was told they had to order a part and would call when it came in, should be one week. This was day after Thanksgiving- Haven’t heard back and it’s now 2021!!

I worked with Monica after contacting Jones Ford to purchase a 2020 Ford super duty 4 x 4 XLT with the power stroke diesel. I contacted dealers throughout Arizona, New Mexico, Texas, Utah, California, and Colorado find a truck at the best possible price. No one was really Willing to work with me over the phone or via the Internet and provide me a reasonable price for the truck I was looking for. Monica and the team were very willing to work with me over the phone and via email, they worked hard to try to find a dealer trade for a truck that fit exactly what I was looking for. Ultimately I ended up buying something that they had on the lot, but they were very fair and upfront with the pricing. They even delivered the truck to me in Phoenix which is about an hour away, I signed the paperwork at my house and the truck was mine. One of the easiest truck by experiences I’ve had over the years.

Kind, considerate and efficient. Jib well done.

As also great service from ford

Inquired about a Ford Ranger and worked with Travis Farley to complete the purchase. He was extremely helpful and knowledgeable about the product. He even helped me set up Ford Pass on my phone as I am not that good with electronics. I will definitely refer family and friends to Jones Ford

Glenn was very helpful a really nice young man I would recommend him to anyone.

I saw the ad, contacted Jones Ford and throughout the day, we got all the paperwork done remotely. They are communicative, prompt, and HONEST. All I had to do was drive down there, hand them the keys to my trade in - sign the papers and go. Awesome experience and down to earth people. Im a fan

We had a great experience with the entire team at Jones Ford in Casa Grande.

Great as usual. Guido took care of us and continues to keep us coming back with both of our vehicles.

BEST CAR BUYING EXPERCIENCE!!! THANK YOU STEVE JOHNSON EASY PROCESS !!! FILLED IN DETAILS ONLINE ABOUT MY TRADE AND STEVE SENT ME A ONLINE LINK FOR CREDIT INFO.. I FILLED OUT AND WITHIN 15 MINS SAID EVERY THING WAS GOOD TO GO! HE GAVE ME THE NUMBERS OVER THE PHONE . I DID ALL THIS ALL ON MY 15 BREAK FROM WORK , ONLINE VIA EMAIL, TEXT. THEN AFTER WORK I WENT IN SIGN PAPERS AND DROVE OFF WITH MY NEW 2020 FORD FUSION SE

The experience was excellent and wait time minimal.

Jones Ford is well worth the drive from the valley, as they were a pleasure to work with on our new truck purchase. Rick T. and Christina were both very nice and professional, made us feel like valued customers. I would highly recommend them and the Jones Ford team! :o)

Boe was wonderful! Super knowledgeable very responsive and understanding. What a great asset to your team!!! Thanks Boe!!

Was great other than no shuttle.

Very professional and helpful staff.

Juan was our sales rep and he was super helpful from my first phone call before we arrived. After deciding on our purchase, the manager came out and introduced himself and shook my husband’s hand and my hand. Brady was quick and thorough with processing the purchase and generally, all the staff were friendly and welcoming. The dealership was clean and offered a variety of refreshments. We had a great experience and I would definitely recommend this dealership.

Nice job in servicing my new truck here. Friendly people and my truck was nice and clean when I picked it up.

The sales team was great. They found the truck I wanted. No sales gimmicks or BS. The sale manager C. Keeling and R. Honeycutt are Rockstars!

Very polite and helpful people. Got the car I wanted

Their customer service was horrible. We took our car to get the airbag replaced per the recall. I was ignored by 4 different people, who looked me in the eye and walked away, before I had to interrupt someone elses personal conversation just to schedule an appointment. And pretty much the same story when we picked it up. Luckily they didnt damage our car when they had it. We live in this town but we never buy vehicles from them and only took our car to them for the airbag replacement. We will have to go to the next closest dealer which is 45 minutes away.

I’ve bought a few trucks from here in the past and everything from sales to service went off without a hitch. Didn’t really appreciate how good their service was until I brought from a couple other dealers. That’s something I won’t be doing again. Every time you go into jones people are willing to help or just let you browse without looking over your shoulder. Then the service department actually remembers you and your vehicle not having to look it up. Great dealership small town feel, the way it should be.

We brought our Ford Transit in for body panel sealant issues. Service department sent me straight to their body shop. Service writer took pictures of the issue and said he would take care of it. Weeks went by and nothing. Went back to the dealership and they had no clue what I was talking about. They told me to bring the van back the next day. I brought it in and they seemed uninterested in really helping me. They couldnt even get the vehicle in that day. What a waste of time. I took the vehicle to SanTan Ford. They got us right in and everything is going to get taken care of.

I have purchased 2 Ford pickups from Jones Ford and currently have 2 Ford pickups serviced there. The buying experience on both vehicles was great. No pushy sales tactics and my wife and I both felt comfortable with the whole process, but its what came afterwards that has been completely awesome!! I have owned many vehicles and moved quite a bit requiring me to visit different service departments quite often. I have been taking my vehicles to Jones in Casa Grande for service for 3 years now and could not be happier with a service department. My service guy is usually Brandon Wallace and I honestly dont think Ive ever completely trusted a service department until meeting him. He always shoots straight with the problem or issue I might be having and even though he may have had the opportunity to upsale me or add services that were questionable, even if only there for routine maintenance. I feel he is definitely there looking out for his customers and in turn creates an environment that keeps you coming back to Jones for their exemplary service. I single Brandon our because he is usually who I book and deal with, but I definitely get the same vibe from others in the department like Eric Paytosh and Guido DElia. I really dont think you can go wrong with any of these great folks in service, sales or administration. This dealership might not be as large as some of the mega-shops in the Phoenix area or have acres upon acres of vehicles to browse through on a 115 degree day, but what it does have is a family friendly atmosphere and the same friendly and trustworthy folks every time you visit, where as with those other places youd be lucky to see the same face twice anytime you go.

Not thrilled with last service work. I called and gave a list of items I wanted looked into on my truck. There was a list of things I called a week ahead of time to be addressed. Of the 6 items on the list only 3 were addressed.I have had service work done at Jones Casa Grande before and historically I was happy. Not so much this time.

Oil change was quick and easy.

Great service Brandon was especially helpful...as usual... thanks Jones Ford!

They dont make older model keys