Terrible Customer service and billing. Ive spent over 15 hours in the last 40 days trying to resolve a billing issue. I get different info from every rep about what is owed, and then pay it and get informed later that I still have an unpaid balance. support seems to be non-native english speakers and often has issues understanding. Ive had reps insult me and refuse to transfer me to a supervisor. they have a monopoly in many places and treat their customers like it.

All is good, until you actually need help. There are no local offices to actually speak in person with anyone within 90 miles of where I live about service issues and billing questions. If you call or use Internet chat assistance, you are told one thing, with the service rep apologizing for any issues and offering a discount, but what you find out and receive is way different from what is promised. You can ask to speak to a supervisor, but there is never one available; you are put on a list for them to call you back. Dont hold your breath on that happening. We were told one thing. Then after we got our bill and discovered that wasnt true, we called back and supposedly got things fixed and changed our plan to keep from overage happening again. Same deal the next month, and called back, and told even though the other rep was misleading and straight out lied to us, there was nothing that could be done. Since there are no other options available for us at this time for Internet service, we finally went to the highest plan and will ditch the service once our local Internet company finishes the infrastructure to provide us with service at the end of the year. At this point, no matter how much more the other guy ends up costing, we will never return to Suddenlink once we are able to switch. Now that we are on their highest available plan, the only issue we have is outages, which seem to occur about once a week, lasting from an hour to most of the day. So, if you want to go with this company and receive the best service, you should buy the highest plan. This is not just from my personal experience, but from several family members and neighbors as well. Best of luck if you are stick with them like we are for now.

My best friend has Suddenlink. She is constantly having issues, no communication available with customer service, she has been disconnected after being on hold for over 45 minutes, when she does speak to someone - it is such rude customer service that she was visibly shaken & upset, customer service reps & the so called service tech have language that would shame a drunken sailor......I asked her why she doesnt file a complaint with the Better Business Bureau. Shes looking into as of yesterday.I only post this because I noticed the name in an ad and wanted to share my experience from the sideline of my friends experience. I was, and still am, 😡 P. O.dabout how they treated her. Just think if that was your best friend, your girlfriend, your mom or grandma. This company doesnt care how they behave towards customers.My friend has had a hard life and worked hard to come up out of the pains of life. She takes care of her children and her grandchildren being there where ever she can help. She comes home to relax and try to enjoy her service she paid for, only to be berated, ignored and disrespected by them is ridiculous.

The audio menu only addresses customers with a cable box. I dont have a cable box so its frustrating when youre already frustrated to have to deal with a menu that doesnt pretain to you. Then once you get a live person most of the time theyre hard to understand and are not educated to address problem efficiently and tend to try to use the same fix for different issues. This is the 3rd week and numerous customer service calls and even a service man at my house that my issue has not been fixed. They say its an outrage but on the website it shows no outrage and Im not understanding why it takes 3 weeks to fix it. Suddenlink is a company that doesnt care about there customers. This review gives explanation to that.

Ive had a 48.6% increase in a three year period, FOR THE SAME SERVICE. If I had other options, I would exercise them. Unfortunately, this is the norm in rural America where you have limited market options. The same can be said for energy utilities. Its a simple concept - keep raising rates as Americans continue to struggle to pay their bills and we will be forced to cut back on everything.

Very poor service half the time you cant get your Wi-Fi and your cable correct you cant talk to anybody that acts like they have any sense that even listens to you when youre talking to him

Called to cancel service and they gave me the run around for half an hour before I got a supervisor. They didnt provide a return label for my modem and then charged me $100 for it since I wasnt able to return it.

Poor customer service, poor practice in getting customers. They are using the banking institute scams to get customers. Low prices until you are in then they boost the rates. The customer service will block you from speaking to supervisors. Customer service is one of the worst Ive ever encountered. Wish I could give 0 stars.

Hate hate hate. They are rude and can’t provide internet but their rates keep increasing. From 45 a month now to 100.

This is the worst internet company to ever deal with. I do not recommend they do not appreciate you as a customer and will periodically up your bill and charge you fees with no explanation. I was charged a late fee while enrolled in autopay because as the service representative said the system was faulty and did not use the card you enrolled in auto pay. I was charged a late fee and they refused to take off the late fee or give me a credit. This company will screw you because they do not care about their customers.Do not trust them with your loyalty or money.

Service is shotty at best on a good day! But hey... the cable is alright!

A pain in the hind end to reach once you have service, and if you need to have more than one payment method, youd think it was going to crash their whole system. If I didnt have this company as my only choice here in no-mans land where I live I would never use their service ever ever again!!!!!!!!!!! Highly recommend you go elsewhere if at all possible!!!!!!!!!!!!!!!!

Horrible cable and internet service.It all starts cutting in and out around the same time every morning and continues all day,but works fine over night.The rare occasion that you get a human on the phone,they say there problems in the area and will be fixed.Moments later youre informed that its fixed,but it obviously isnt fixed at all.They are well aware of the issues,yet have no problem charging customers for service that works not even half the time.They wouldnt like it if they only received half of the monthly payment,so why provide service that works half the time

When you have an issue (and it is almost guaranteed to happen), you will have long hold times, shotty customer service, and ultimately have to call back for a similar issue.Tried to obtain a refund for something Suddenlink goofed, and it took over a month of calling.Went to cancel, and needed it done a specific day, but they just pulled the plug on their time instead of asking when. Not to mention no concern expressed about leaving their service.Happy to be away from this company!!

Worst customer service ever.

Have improved. Service interpretations almost none existing.

Worst customer service Ive ever had. Cant talk to anyone who speaks English. If they get Dish or any other provider Ill switch.

Dont even bother trying to use these people. Unprofessional. Unreliable service. Outrageous charges. I was without internet or cable for 3 weeks and they gave me a 16 dollar refund. Laughable. Hateful on the phone and wont cancel until the billing cycle is ended so they can get every last dollar they can out of you. Why are they even in business? With so many unhappy customers?

If you guys could actually provide us with the internet we pay for, that’d be fantastic. It’s getting ridiculous trying to complete classes with your sham of a company as my “internet provider.” Only 1 provider where I live...no incentive to be a decent company. This company charges for times when we don’t have service for days, won’t fix the problem, and is inconsistent with “scheduled” times. Half the time they don’t show up or are late! If I could leave 0 stars I would!

Have been without service for the last 2 days. Customer service reps are rude and dont know how to help. Would not recommend Suddenlink to anyone. Am looking for another service provider.

Had a problem on the bill yesterday and they called today and corrected it. Very fast on this. Appreciate it. The service isnt too bad but the cost does seems to be high. I wish there was a way you could only get just the channels you want in your plan. Otherwise it is fine. Service people were very nice.

If I could give this company a negative amount of stars, I would. Their customer service is literally the worst Ive ever experienced in my entire existence as a human being. They do not do their jobs ,my internet almost barely works, my bill is almost never the same it ranges between a difference of 5 to $20 difference every month, and they do not care in any way about their customers I do NOT Recommend them at all.

Spent so many hours on the phone and with service technicians that can’t resolve problems. Months with spotty to no cable and internet without resolution. Very poor communication with customers. Automated services make it extremely difficult to get to a representative in a timely manner. Supervisors that are not helpful. Big corporation more than ready to take your monthly payment with no credit for weeks without services! No accountability! No transparency! No communication!! Definitely not about customer satisfaction!

I’ve had suddenlink internet for two years and for the past year it’s been cutting out. Lately it’s been doing it every time we are watching something. I’ve tried to get into contact for several months and haven’t been able to get in touch with an actual person. I just tried calling and it said press 1 for english (so i did), and nothing happened, the line went blank. I pay on time every month and have caused them no trouble. This is very poor quality and very unprofessional. I wouldn’t use them if they weren’t the only provider in my area. I HIGHLY don’t recommend.

Havent had any problems whatsoever with them. My only complaint is the monthly cost but seems in line with local averages from other providers. Had about 6 months and have zero service related issues.

The service itself is great havent had any major issues as of yet. However the customer service is horrible and the automated system is even worse plus one of the technicians that I had come out who by the way never returned to finish the job was horrible he had the worst customer service and didnt have a clue as to what he was doing. Absolutely not happy with the overall customer service.

This internet service provider is extremely frustrating and the service is unreliable. I have had several problems with service and when I call to get the problem corrected, I am put in a caller holding que. When I am called back, I am connected to elevator music, then I hear silence and no one answers and I get disconnected.

What internet service puts data caps on their service? Apparently Suddenlink does. They are literally the only internet service I ever used that do this. Any other internet provider just increases download speed the more you pay. The cheapest plan through Charter my former internet provider still gave you unlimited data. And seems like once you hit that cap it severely slows your connection. Instead of oh I dont know just adding a charge onto the next billing cycle while letting you keep your internet speed .

Service went out on a Thursday morning and was told it was fixed and it isn’t and no one can get here until Tuesday. Very important to have service for my career and now don’t have it. Called and also went to local suddenlink in town and was basically told sorry you’re screwed. Very poor customer service. Extremely disappointed. Can’t believe it takes almost a week to get a problem resolved.

Would not install service because of some waiver. Cannot find or received said waiver. Took payment no problems at all. Said they would not drill a hole through carpet with existing hole from previous install. Spent 3 hours as we speak to find out the fate of the install.

Been with them for yrs, paying almost $180 for internet and basic cable. Called to ask why Im paying triple what a new customer is paying. I was told thats just a promotion and pretty much loyalty gets you nothing except higher bills the longer youre with them. Im looking for new services... Side note took forever to get a real person on the phone and when I did the guy could barely speak English and I had a hard time understanding him. Also he was very rude.

They provide a better TV based home product, Internet, phone services than any Satellite service Ive seen used or described by their products. Customer Service, in office, is one of the most polite, professional, and problem solving directed to make sure I have the best service possible.

Absolute worst service Ive ever seen. Making it worse is the fact they try to make impossible for you to talk to a person. Sat on their automated garbage line only to be disconnected 2 different times. Save your money. Find ANY other option for your cable, phone, or internet needs

Unless you set up alerts to your data usage you might be surprised to find you went over your data allowance and it is costly. I personally would have liked to have been informed during the set up process before I found out that it automatically charges you $15 each time you go over. The overages ended up being more expense than the bill. Customer service was really great about informing me that it was explained to me during set up, but it was not. I would not recommend to anyone who doesnt sign up for the unlimited plan. Because of the matter of fact explanation during my customer service call Im not sure Id recommend the service to anyone in general.

Internet should not be my most expensive bill!I dont understand how a internet provider can tell me that they have to increase my bill for 100 mbs by ten dollars so they can get faster internet speed that Im not buying. Thats 120 bucks a year Im forced to invest in your company that Ill never see returns on.On top of that how can you offer an X amount of dollars for life plan and tell me that everyone gets the rate increase. Its asinine and Im with the other girl if could give negative stars i would too.

No customer serviceno one to answer the phoneno one in the storepoor receptionreceive about half of my channelsslow internet pay for 100 mbps but get 40 on a good dayno return callsafter 3 emails I sent I got no responsetotally thumbs downeven shut off before due dateother than that they are great!

The best internet and television service I have ever had. They are also very reasonably priced. I wish they were available where I live now.

This is a monopoly that suddenly decided to raise their prices by 25% and raised my bill without even telling me. Internet works pretty well. Problem is I pay $90 a month for only 150mbs. Almost $100 a month bill for 150mbs is fine for 2008.....not for 2020. But they have a monopoly in my area so stuck with them untill someone (spacex starlink) has service in my area.Bottom line: the internet works pretty well, but you will pay out the butt for it.....way overpriced

Never had satisfactory customer service. Internet seemed to have lots of connection problems, even after switching equipment none of the problems were removed from the services for a significant amount of time.

Inferior product and service. No results after multiple contacts. The people and businesses of Carthage deserve better from another company. Suddenlink has got to go! We need new and better!!!!!

Awesome service. Had to discontinue because of over use of netflix lol. Awesome provider though. Better than cable one by a long shot.

After years of having suddenlink, I can see why it has such a low star rating. Poor internet, poor customer service, poor knowledge, and poor options. The only reason it even stay alive in this area is cause there are no other options to choose from. Id pay $100 extra for another internet company with the guts to take over their turf. Sick and tired of the internet going out randomly and them saying its your modem, for them to come out and say nothing is wrong maybe the modem is old and need a new one. So I go buy another and boom same problem, well maybe the modem being old. Same response as last time. Your own people dont even know what they are doing, I asked for my line to be buried and you all put it above ground. I complain and it get buried, but crazy enough it was buried by a competitor company mediacom... Im so confused by the way your company runs things. At one point I thought you all would improve or get better, but you havent improved in years. Im hoping you see your ratings here and realize how poor of service you give. Though Im hoping someone more competent will take your place for internet here.

The employees in the building are snotty, everytime Im in there I get an attitude from them. The internet will mess up and not work well, and when you see an issue. They charge you 60 dollars just to look at it. Even if it is their fault, they still charge you and will argue with you instead of maybe understanding that it is their fault. If you are looking for reliable internet with friendly employees, look elsewhere. They are horrible.

I have had Suddenlink for a month now and it is the absolute worst service I have ever experienced, for starters they rescheduled my appointment to have it installed 3 TIMES over their own mistakes, they finally came to install the internet and cable... TERRIBLE. The cable quality is horrific it is constantly going in and out, the internet have maybe worked a week since I have had it . I had a tech come out and because it was working when he was there he didn’t do anything further. I will be canceling my service , they do nothing to fix the situation and are very unapologetic to the fact that this is services that I am paying for and instead of fixing this issue they just toss it aside. DO NOT GO WITH THIS COMPANY!!!!!!

Very disappointed so far. The technician took down one of our cable lines and when I called Technical support I was told that they arent responsible for the technicians. When I insisted on talking to a supervisor I was eventually told theyd file a dispute that will take 3 days to escalate....was also told we would have to contact our cable provider to have them put in a new line at our own cost. I then insisted that its a suddenlink problem and that they should have put in a new line to begin with, I was told to wait for the dispute to escalate 3 days from now. Well see how this goes.....

Constant price increases for zero reason, and they can get away with it because nobody else provides in the area. Disgusting

12/14/20 there is no way to contact an English speaker to assist your account during the pandemic. You are repeatedly transferred to someone else in the same call center. They will not refund you for the two and a half hours of service Interruption that they have because a data connection line is cut in the area.

Slow and expensive. Stops working for hours everyday, but, I guess when You have no competition.. Isnt capitalism great!

Just like any other cable company, good when it works, not good when it dont.

Just got internet service. Wish itwas cheaper, but we were able to offset the cost by downgrading our phone plan.

This company is absolutely ridiculous!!! I had an install set for Monday the 29th and was told that no one had to be present while the installation was completed. That was a lie. So I called to reschedule for the next day for when my wife could be there, they said they would call me back, but did not. Instead, they scheduled me for Wednesday and did not tell me. I found this out when I got a call from the tech, who was at my house for the 2nd time this week. I called again and asked to be scheduled for Thursday, they said they couldnt because it was booked solid. The lady said she would call me back, but did not until Thursday. She left me a message stating that she set an install for Friday, between 1pm and 5pm. I figured, okay, I can manage that.... THE TECH CALLED ME AT 9AM TODAY TO TELL ME HE WAS THERE!!!! This is ridiculous and nobody wants to do anything about it.... Ive been insulted by customer service, hung up on, and transferred to random departments. I dont suggest using this company AT ALL!!! However, theyre really the only thing around here... So well see what happens....

Cable and internet are great! But when you need a tech to show up at youre house, thats where the problem is. I moved, and Im going on my 3rd appointment trying to get my service back on.

Every time I come to this office they are never actually here and all the doors are locked. I dont understand having a location if employees are never actually there working on the hours listed to be open!!! This is the closest location for me and Im still 30 minutes away.

Terrible company. Internet goes out multiple times a day which is frustrating if you’re running a business and rely on the Internet. When you call to talk to them during an outage there is no possible way to reach a human. Pathetic! I hate Suddenlink! Find somewhere else to get Internet!

Well. I called to try to get internet, cable, and all that jazz. After 20 minutes grizwalda (actual name) came back on the line, to tell me they dont service my area. I live 20 minutes away.

This company is the biggest joke around. Customer service is horrible and the service is just as bad and they are way over priced!! If you have any other options take them and DO NOT USE SUDDENLINK!

Their customer service doesnt have a clue

Service cuts in and out. Been without service for four days and had an appointment with a tech today who never showed up after waiting for 7 hours.

For the first year of service, I had absolutely no problems - never had down time, download speed was consistently between 90-100mbps, no data cap, and it was only $55 a month.That all changed immediately after my first year as a customer:1. Without notifying me; they upped my bill to nearly $90 a month. I called and expressed my concern (mainly was just upset that I wasnt notified beforehand - $90 is almost twice what I was used to paying and other ISPs are offering internet speed 10x as fast for that amount each month!) they apologized and agreed to adjust my bill to $35 a month. I almost thought it was too good to be true because that was $20 less than what I used to be paying but he said he couldnt refund me for the previous month but he insisted that I was a valued customer and that my new bill each month from now on will only be $35.Since then, my service has been nothing but trouble. Literally days after calling and complaining Im having to restart my modem/router at least 5-6 times a day, and its been doing this EVERYDAY for that last few months. Ive even bought a new $100 router thinking that it was the problem but it made no difference. When the internet is working; the speeds will be 100mbps one minute and drop down to 0.75mbps just fluctuating back and forth all day between either fast or barely able to load Google. Anyways the next months bill comes around and surprise, $90 again. I called back again and was confused because I was expecting a $35 bill. They told me that was impossible, they cant lower the bill that much because theyd be losing money (despite having advertisements on their website for New Customers to be able to sign up for $19.99 a month!). They didnt believe me so I told them the date and time of my previous call and told them to go back and check it because all calls are recorded for quality assurance. They refused.So, since they just wanted to scam and lie to me instead of working with me to keep me as a customer; I called another ISP and was scheduled to switch 2 weeks ago. BUT luckily for Suddenlink: due to COVID-19 the install tech for the other ISP had to postpone the install. Ive now made 3 $90 payments to suddenlink even though if I knew from the start that they were going to raise my rates like this, I would have switched ISPs a long time ago... If they hadnt of SCAMMED me by lying and saying theyd lower my bill to $35, I probably would have been able to switch before this COVID-19 thing started, but now I cant even switch because the quarantine prevents any install techs from coming over to get me switched over. If it wasnt for the fact that I NEED internet in order to work from home, I would just shut the service OFF. Its barely working half the time anyways - ever since I first called.Just last week I got an email from Suddenlink:Upgrade and save! They are offering 150mbps speeds at $75 and its advertised as Price for Life. I give them a call because well, why not? Im currently paying MORE for slower speeds, so I might as well go ahead and upgrade speeds AND save some money too. Im currently a customer so they should be able to upgrade me remotely without having to schedule an install tech to come over (they cant due to COVID-19 anyways). Nope. That offer is for new customers ONLY. (side-note: how can you get new customers to take advantage of this offer if you cant send a tech to their house due to COVID-19??) I was told that since Im already a customer with suddenlink, if I were wanting to upgrade to the 150mbps package, it would cost me $130 a month (not counting hidden fees!). I politely declined.At this point I would just be happy if my internet would stay on for a whole day. I cant wait for this quarantine to end so I can switch.

It would be better if they offered Viacom channels. But they do have unlimited high speed internet.

THE absolute worst internet service possible. DL and UL speeds are only HALF of what I pay for. If only there were other options for my area.... Suddenlink are nothing but thieves...

Terrible customer service. This company is non-responsive.

Dont get Suddenlink!!! if your area has anything else id take it. its all automated call centers and your internet will go out for days at a time for no reason. worst service ive ever had. you literally cant get a real person on the phone unless you press 3 and want to add or upgrade services otherwise it tells you theirs an outage and they will send you a text when its fixed. if you press 0000000 it hangs up on you haha. they really know how to treat their customers.

The worst service Ive ever had. I experienced more problems in 1 year than I have in now 27 years living in Tennessee with Comcast Cable Service. Constant interrupted internet and cable. When you call customer service they say theyre aware of the problem, now going on at least 6 months straight with daily interrupted service multiple times a day, but they either wont or cant explain why there is a problem. They offer no compensation for the problems unless its down for over 24 hours. I chose Suddenlink because they advertise how its more reliable than Dish, but honestly their advertising is BS and its about as reliable as two tin cans and a string. You cant depend on watching a two hour movie without missing at minimum 20 minutes of it and for some reason it seems to always be the ending. I had an email that was time sensitive and due to their unexplainable problems it took numerous attempts and ended up not being delivered on time. Suddenlink is by far reliable by any means and should be criminal on their part for charging what they do for a service they are not providing. What theyre doing is no different than you paying someone in full to paint your home and then have them paint only half of it and keeping your money. Youre paying for a service they are unable to provide without constant interrupted service that is by far reliable. As unreasonable as it sounds, I wish everyone would go to dish in the Carthage area and put the Carthage Suddenlink office into a financial ruin. Had it not been required to put a minimum of one star I would have chosen 0 stars because they dont even deserve one star. My rating is a BIG FAT ZERO for their service and a BIG FAT ZERO for customer service. I hope they lose so many customers they are left with no choice but to fire everybodys ass in the Carthage office and get somebody in there that knows what the hell theyre doing. Monkeys could do better than their current staff.

The customer service reps have always been first rate. Always helped me with whatever tech problems I had.That being said, the actual internet service sucked. I paid nearly $120 a month for 30mb which never, ever rose above 2. I had trouble streaming even at 2 am.The one and only benefit was no contract. But believe me, there are better IP services out there.

The Technicians in neosho Missouri are no fun to deal with Our services have sucked for over 7 months A contractor named TJ from Louisiana Been asking the technicians to bring us new equipment that was not defective around Neosho lol they always gaveing us the run around just a big joke it took a contractor from Louisiana to fix ever thang thanks TJ for being a real technician I am only leaving 5 stars because of TJ yours truly jesse and shelly

Seems like the internet fails a lot. Customer service is hard to get ahold of. Usually always happens on the weekend. I tried calling the customer service phone number and the recording keeps cutting off so you cant tell what information they ate asking for.

The most horrid ISP ! People are rude. Over charge bills. Just had to pay $300, most of which is data charges, in one month. They have 1Gbps speed with unlimited data everywhere else for $99 which is a third of what I currently pay for less speed and capped data, but not here! Even so, they still advertise it here in Carthage, Mo!!???They are crooks and liars!Go with att or anyone else before using them.Even one of the corporate officers Ive been talking with says how bad this location is and how many complaints they get!

This place is awful. First of all, my bill was way more than I was told it would be. Plus, they added on a $20 premium installation which I found out later is only valid if they hook up 5 or more tvs... they only hooked up one for me. The salesperson lied about my monthly charges. I spent two weeks trying to get it all straightened out. I was told Id receive a call back bc a supervisor had to review it all. I called back multiple times before I finally got a specialist who waived the install fees and rebundled my services to get it all back to the price I was promised. So it didnt require a supervisor after all. And now I just paid my bill, which is a few days late bc of the b.s. waiting on calls back and being told a supervisor had to handle it. And Im told I will be charged a late fee even though its their fault. They cannot waive it bc they already waived the install fees. But that install fee shouldnt have been on there to begin with so they literally didnt do me any favors, all they did, after a lot of arguing and threatening to drop services, was honor their original word. I cant wait until I find another provider bc this kind of runaround and dishonesty is NOT the way to conduct business. They must think they can get away with it bc there are very few options in this area. And unfortunately I suppose they are right. They should honestly be sued.

Terrible internet provider. Youd be better off to run off the grid and try to get ahold of someone.

A great place to be made promises that arent honored, to be talked down to and to be called a liar. No wonder suddenlink focuses on markets with little competition.

For over a week, several phone calls from myself, Ive tried to obtain internet service from this company. At first I was told my address was serviceable, however several neighbors have suddenlink, I called back to ask why. The rep didnt know and requested a tech visit the address to find out. A few days went by and I didnt hear anything back, I called back and the rep I spoke to said the tech couldnt find the adress and closed the ticket. He then put in another request. A few more days went by and no communication from the company or tech, I called back. This time speaking to a very rude rep that said the ticket was again closed, he cant tell me why and said there was no way to service my address. I called Rise. Within 20 min I was confirmed and a install date and time was arranged. Suddenlink has horrible communication and very apparent not wanting new customers.

Great service if you are in their coverage area.

I never have good connection. Cant even play online games without the service cutting out. Ive called several times. Not worth $130. Maybe $20

So, internet service is out yet again, and I just spent over an hour on my phone trying to report it. Of course, theres no direct report an outage link. There ARE, however, convoluted directions on the help page that instruct you to use several different links that no longer exist. When I decided to just use live chat, the operator asked for my pin (on an insecure page), and when I told him I couldnt find it, he asked me to answer a security question (on a not at all secure page) that was NOT even the one I had registered. Glad I never linked any credit cards to THAT account.This company has some sincere service issues, and every time I open my bill there is yet another additional charge. The cable roster is shrinking, the internet is mostly intermittent, the bill keeps going up, and the customer service is the worst. Maybe not the actual people who work there, but they can only do so much. Seriously, check out their community forums. Its a virtual shitstorm of complaints andIf youre like most of the Suddenlink customers I know, you only have them because there is no other choice.

Well, heres my story. I got suddenlink for service in 2016. The first several months it was ok with the exception of the frequent outages. A few months later our usage increased and was warned wed get overages. At the time theyd let you go over your allotment of data for 2 months before youd get overage charges.When I got the second warning I contacted suddenlink and was offered an unlimited data plan. I accepted and expected an increase in my bill for the increase of the plan along with a proration for the current billing cycle. When my next bill came it was a lot higher than expected. They had charged me for $200 worth of overages. I called customer service and escalated the call to a supervisor because the representative wouldnt allow me to speak. She would either cut me off or talk over me while justifying the charges. The supervisor seemed to listen and said hed submit the overages up higher to have them credit them back and fix the account. We agreed on a time for him to call me back when it was completed. 2 weeks later he called when I was at work (Not the agreed time) and left a voicemail advising that the charges were justified and they didnt offer an unlimited data plan in my area (My friend/neighbor had an unlimited plan in the exact same area. Our cable lines ran from the Same box). The next day I received another bill for that billing cycle and there was $300 of overages plus the plan charge and plus the last disputed bill bring the total to $600. I called suddenlink back and received the same treatment I got the first time with the woman who wouldnt let me talk. That was the first time in all of this that I actually acted belligerent. Up til then I had been polite and respectful, even when escalating the first call to a supervisor. I told them what they could do with their service and their bill. Later that week, I returned the router to them and, what do you know, they added it to my bill saying they never received it. They sent the bill to collections and the collection place warned me over going to court, in which I replied Please do so this could go in front of a judge, since every phone call was recorded by me besides the first call of me switching plans. I told their collection place to not contact me again. They never tried to take me to court. They tried to put it on my credit. I disputed it immediately and within about 60 days it was removed.This company has a huge issue of honoring their own expectations they even promote and advertise. Suddenlink also has a huge inability owning mistakes they make. These are the most common negatives that show on these messages and on their Google review pages.

Internet service ok and is all that is available at my location. Cust service really lacking.

Bad Internet that was down for almost a month and couldnt get them to work with me on the bill. Their customer service is even worse.Edit: posted below is a dead link that helps nothing.

This company is going to make my hair turn grey. I hate Suddenlink.

Lousy service and uneducated workers. Looking for something different

I need to speak to a person not a computer. Ahhhhh so frustrating

Worst customer service ever. Many cheaper alternatives available as well.

Slow set up not so friendly customer service

Worst installation and misleading customer service rps I have had the service now for 6 months I am now changing my service to dish

Internet only work half the time...had to unplug everyday just to use it.....

Best internet service around!! For the low price?!

They are liers and the service sucks! 😬

Pay a high monthly price and when it goes out, we can’t get it fixed for a week.

Most fraudulent company I have ever dealt with dont trust them

They are constantly bugging me.

Service is spotty and its difficult to get to speak with a real person.

Great service responsive to problems and service always is working .

Service is terrible. Customer service lies. Finding another provider ASAP!

Nice employees

Cuts out sometime

Very expensive

Friendly staff

Okay