I have bought many cars and my experience at Capital Ford exceeded all my expectations. I bought a Mustang Mach E after waiting 8 months for it to be delivered. During that time the price of the Mach E increased. Capital Ford honored my original quoted price and did not add any dealer costs although they could have. I have read some negative postings regarding Ford dealerships doing that very thing. Not Capital Ford! I didnt even need to ask! It was all handled honestly and equitably by them prior to my arrival to sign the final purchase. If you are looking to purchase a Ford, look no further. Drive to Carson City and know you will be treated fairly and honestly. Specifically Joe was a gem to work with. Jason in finance was also informational and very professional. Again, best experience purchasing a new car EVER!

From start to finish, my service experience wasn’t one I would ever want to have again. I scheduled an appointment a week in advance to address 2 issues with my car. When I arrived I was asked by the service advisor “are you here for an oil change?” When I answered no I was told “good, because we couldn’t do it today and you would have needed to reschedule.” (I drove almost an hour as they were the closest Ford dealer to me) that was the first red flag. The idea that they would have let me drive and hour just to tell me my appointment wouldn’t work is absurd, call your customers!!After waiting 3+ hours for a diagnosis, I declined the $1,200 repair and was told I would need to wait another 45 minutes to leave because the tech hadn’t closed my repair order, and left for lunch from 12-1. I requested to speak with the service manager since waiting 45 minutes for a tech to come close a declined repair order is ridiculous. The service manager indicated that nothing could be done and this was common practice. After explaining my frustration as both a Ford employee and customer, I was told they could simply return my keys and I could leave at once without paying for the diagnosis. It wasn’t a solution offered to me first, but only after I was getting visibly upset with the manager. Suddenly it wasn’t necessary to close the repair order and my vehicle was returned to me so I could leave. The only reason my experience got 2 stars instead of 1 is because the manager finally made things right and I could get out of that ridiculous place.I’ll be warning others to stay away from this service department and will drive twice the distance next time for a better customer experience.

The service center is set up well for customer access. The work was done in a timely manner with a detailed description of work done, costs and what other issues were found with estimates for each. Very good customer service and a nice lounge for people to wait in. I was impressed with my first experience at Capital Ford.

I’m more than happy that I decided to place my Bronco order with Capital Ford. Everyone was always very helpful during the process of ordering and waiting for my Bronco to be delivered. The excitement of the final delivery was awesome. The price that was agreed upon, was what I was charged and I couldn’t be happier. The Bronco is a great vehicle and went above my expectations, when seeing and driving it in real life.

Excellent dealership. I’ve now bought, sold, and serviced vehicles here. In all areas, personnel is professional and honest. They are also accommodating to small children in their lounge area. Service department is extremely efficient. This is a great one stop shop for all your general Ford auto needs.

My experience at Capital Ford was the best experience in a dealer that I have ever had. As soon as I pulled in for my appointment, there was a smiling team, eager to help me.I came in because I was paying too much for a car I had bought from a different dealer a few years ago. They were able to help me in getting into a much more affordable vehicle and payment that I fell in love with!I would recommend Capital Ford and the team there to anyone looking into getting a vehicle, as Ive never had such a helpful and informative experience in a dealership.Thanks guys!!

Very efficient and great customer service. Even taught me a few new things about my truck. My new go to place for my truck

Phil from parts was a lifesaver after our tire went flat. He was able to find us a tire in the size that we needed and kept me updated well through the whole process. Although the tire did not arrive when it was suppose to, a worker from Ford went out of their way to drive to Sparks and pick up our tire. The service department got us in the next day to get our new tire on. Everyone was so kind and friendly to us out-of-towners. Would recommend this Ford to anyone and everyone!

I visited Capital Ford for an issue best serviced by Ford rather than my local mechanic (only Ford has such a part) and for some recall issues.Capitals Service Managers are very decent, friendly and knowledgeable people (officially, I only dealt with one but unofficially I had interaction with three). While I actually never met any of the mechanics, I recognize and appreciate their work, as well.Capital identified the one issue I was concerned about and found one additional issue which needed servicing. Unfortunately, because of business closings in 2020, due to pandemic, locating parts was delayed. When parts came in, everything recall related was checked, adjusted and/or replaced as necessary.My other parts and services were performed well and I am back in service.For me, Customer Service is everything! People who practice courtesy, strive for excellence and stand behind their work.I would drive to Capital Ford from Reno again.

We went to Capital Ford in Carson City and met with Bill Brown, car salesman. We expressed an interest in the 2021 Ford Explorer.Bill was pleasant, professional, efficient, and knowledgeable and there was no haggling of price and or sales pressure.The car we chose was not on site so it had to be shipped in.When our vehicle eventually arrived, we completed our transaction. Capital Ford has a very friendly, attentive staff, from the receptionist, to Curry in products to Jason who handled the financial paper work which was done thoroughly with no pressure. We were very impressed.We highly recommend Capital Ford, if you are in need of buying a car!Bill further expressed his future availability to us after our negotiation concluded.He made it easy for us, so check him out!We are thankful for the great service we received here and will definitely visit them again for any future purchases.Jennis and Sigrid.

Ed Addeo is the best! Prompt, courteous service. Wouldnt see anyone else on the drive!

I wish I could mother the child that ed addeo Is could produce by planting his seed Is in my warm oven.

Brought my car in to fix the backup camera that has only worked on the day I bought the car 2 months ago. Was told it was under warranty when purchased. Naturally, the specific problem is NOT covered. Was given a quote of close to $1000. No thank you. Then charged $150 to get that quote. What a scam. Gave 1 star because the sales guy/service guy was very nice. Will never buy a Ford again.

Personalized customer service experience, my car rides like a dream.Chandy Sabin is a conscientious and reliable Service Advisor. The Capital Ford Service Team performed a 100,000 mile care inspection restoring my vehicle to ready status.I never give 5 Star reviews, there is alway room for improvement, but today was an outstanding professional standard.Thank you,C. Bainum2005 Ford Mustang Owner

Bought a used 76,000$ram truck from capital ford.Found out a couple weeks later that it was missing the owners manual, so i called saleslady and asked if they would provide one for me,her manager said no......very disappointed in this dealership. Definitely disappointed, and would not recommend them.👎👎👎👎

Everyone at this dealership are amazing and very helpful. From Mr Bill Brown (salesmen)to Mr Norm Hash in Finance ,sales managers David and Valente , Emily in the business office. We keep coming back to this dealership because they treat you like family. Excellent service all around. Why go anywhere else.

I knew what I wanted and had my own financing. They were the only dealership around that didnt try to sell me something I didnt want and were fine with my own financing. They also were the only ones that had a decent price for the truck I wanted. They made the process quick and easy for me. Val Clark was amazing to work with and always responded to me in a timely manner. I highly recommend Capital Ford in Carson City.

Rob was very helpful. He explained everything I questioned about and then some.

Bill brown and Valente were great to work with! They made sure the process of purchasing my Bronco was stress free.

The whole team worked hard to make sure that we were satisfied especially Cory. At first I was a little bit confused because I started working with Val but when a conflict came up she made sure that someone else was brought in to help us. The sales staff just picked up where she was and continued as if we were his customer. When we got back to Cory I explained what we were looking for and this guy said hey have you ever thought about going this way? His idea was a better one then we had been thinking and now I couldn’t be happier. Bring your ideas in and let the staff pamper you.

The service manager Ed was very friendly, prompt, and helpful. The work (A/C repair) was done while I waited and at a very reasonable cost. Excellent service!

I had a great experience working with the service personnel. I presented a list of items that I felt needed to be checked along with two letters of recall that pertained to my 2009 MKZ. The mechanics went to work.Yes, my car was in the shop for 3 1/2 day, but my car has a lot of electronics that needed to be checked. I knew that this takes a lot of time, and told the service manager to tell the mechanics to take their time. This is not a race.They did and I am very happy 😊with the job they accomplished. WELL DONE SERVICE CREW!!

The service department was very accommodating to my needs and did a great job with my truck. The price was reasonable and they didn’t try to push unnecessary work. Highly recommend!

Capital Ford checks all the boxes! The are friendly, efficient, helpful and fair. Everyone that I worked with from the front desk to the finance office, was kind, knowledgeable and professional.And, I LOVE my new Bronco Sport!

Our experience with Captial Ford was second to none. This was our first car buying experience and everyone was very patient and knowledgeable with answering our questions. Capital Ford is truly a genuine dealership and I would reccomend them to anyone in the state.

Great buying experience, not pushy, handled everything just the way I like. Recommended, but not obligated, a good host of accessories and things I actually wanted. Preston did a great job with sales while Scott and Norman took care of finances (they even got me a much better rate than expected). Kudos to the admin team, kept in touch all the way through. This was my second time buying a new car after being turned off at another dealer; fantastic experience at Capital Ford, highly recommend.

Nate, Vinny and Tom were the best. This was the easiest purchase we have ever made at a dealership. These 3 are the most pleasant and personable sales team I have ever met.Thank you for making it so easy. You are the best!!!

Just picked up my Bronco! Could not be happier with capital Ford from start to finish. Extremely helpful and generally good people. Great team that I will continue to support. Thanks you and Giddy up!

Super professional shop, very pleased with the prompt correct diagnosis and repair. I will be sending all of my future Ford repairs to this shop. I really appreciate the fact that the service writer and the technician took the time to listen to my particular problem.

These Men Have Gone Above & Beyond !!!The Common Courtesy & Genuine Concern was a Plus .I am a CHEVY / GMC MAN , but this Team {Zach & The Finance Manager} Did Everything In Their Power To Make Our Purchase As Easy & Simple As Possible!I will bring any other Business back To Them ! They Made Us Feel At Home While We Waited {Which Wasn’t Long} !!!HIGH FIVE TO YOU AND YOUR SERVICE !!!

The team at Capital Ford are total rock stars. Right out of the gate, they treated me like family, helped me out of a tight spot, and into the comfort of the front seat of my new Ranger. Joe A., Bill, David, and Norm all delivered top-tier customer service to me as effortlessly as breathing. Moreover, special recognition and appreciation goes to Joe for being in such great communication with me during the sale process and being such an overall solid dude. Id recommend Capital Ford to anyone who wants a team who will effectively work for them.

I bought a New F250 in Las Vegas and drove it home.On the drive out of the dealership, onto the smoother pavement of the freeway,I noticed a shimmy. Didnt know where the shimmy was coming from.I took the truck into Capitol Ford of Carson City, talked to Kent, he scheduled an appointment,which was in 9 days....Amazing ...the other Ford dealer in Reno was booked out a month.Dropped it off, they bled n2 from front and rear tires to the correct pressures, and found no other faults with the truck. I picked it up the next day. Not a wobble. Great job guys....now as far as the pull in bay....get a bigger one....the one you have is dangerous and small.....but my confidence is restored.

We have purchased many vehicles and dealt with allot of sales people. But we have never had a woman sales person which was great. Brittney was great. So were the other people that all helped us make this happen for me and my husband. The customer service was excellent! The whole team members that assisted us went above and beyond. The deal that we ended up signing, ended up being thrown out and a new deal replaced it. And what we were had told them we were wanting to pay, meaning our minimum and maximum, they went above nd beyond and got us a deal with a bank that made us a deal where we ended up paying a lower payment and annual interest rate. So in the end we came out way on top! Thank you Brittney, Josh, Cory, and David, for all your work, design in the vehicle to make it a one of a kind in all of Nevada! We love it and have big plans to make it even bigger and more crazy! Well give you an update of the finished project after we are all done with it. Again thanks Brittney, Josh, Cory and David for everything!

I have been trying to get my car fixed for a recall and it’s been over 6 months. My car is not fixed at all. The people there are nice but will never return your calls and making an appointment is a joke. Ive had 3 appointment in the past 6 months and they keep saying that they have the parts then I get there and no parts. I have to drive 45 minutes to get there and to find out my car can’t get fixed at all because there haven’t got the parts.

Capital Ford today for routine like change. Very efficient and checked a zillion things, rotated tires, all within an hour. Customer service from Chaney Sabin was superb! Price was exactly on target.

Great experience working with the folks at Capital Ford. Felt no pressure or push to buy. Truly felt they were focused on our needs and not just the sale. Thanks and kudos to all the folks who assisted us.

Went to Capital Ford today looking to buy a f-150 lariat. We stood there for 15 minutes and 2 salesmen looked at us... never acknowledged us never asked us if we needed help. We looked through the windows of the locked trucks, googled information... then left to Yerington and off to Falon to find people interested in helping us. Guessing because it was two women looking they didnt think we had what it took to make a purchase. Their loss of a sale

We originally went to chevy and were treated poorly, so we wondered over to capital Ford and bill brown met us at the door with a fun attitude and had us relaxed and laughing immediately. He answered all our questions wasn’t pushing anything on us. It just so happened that my dream truck was in the used lot. Bill had us drive it it was awesome and priced right. So we went in and started paperwork, bill made sure we had something to drink before we sat down. He showed us what they bought the truck for and showed us they only made 600$ on the deal. We came pre approved but bill helped us get a better % and they didn’t shock our credit, they only sent to banks that would approve us. We were there less then 2 hours. Capital Ford and bill are amazing

In and out quickly, my service guy Ed was super nice and saved me from having to get a rental car by calling me right away when he had an update.

My wife and I could not be happier with our experience at Capital Ford, Carson City. Our Sales Rep, Val, was an absolute pleasure to deal with and on down the line, from Finance to Accessories to prep everybody was great.

They took very good care of me. Adam was great. He answered all my questions and had the work done on time and in budget. Great experience overall. I will definitely go back for service.

I was super impressed by the efficiency and quality of the Capital Ford Service Department. It was definitely easy in and easy out!

Service on my truck was started on time and completed within an hour. Service Writer was good (and honest). This is the second time Ive had my truck serviced there, and its the second time Ive gotten home and found dirty/greasy hand prints all around the hood /front bumper area. Dont know if Ill be a return customer after this visit.

You get 1 start because 0 isnt an option! I have called a few different times now to get my 2017 Explorer in for the 3 recalls on it. No one has ever called me back. This isnt the first bad experience we have had with them. Called Corwin Ford in Reno for the same recalls and I was able to talk to someone the very first time I called and they got me in. Yes it is a few months out but at least I got the appointment.

Amazing group and love my Bronco! Easy and quick process to buy!

Excellent Customer Service ever!!! Joe Atencio and his team are wonderful, we explained our situation and they were able to work with us. The simplest and easiest dealership weve ever been too. Joe guide us what we need and he made sure that the vehicle we are purchasing is up to date and it went through their whole premium inspection before they handed the vehicle to us. Thank you so much for your help and we love our car. I highly recommend this team and look for Joe Atencio he is the man and he is great in what he does.

I have purchased three consecutive new Ford F-150s form Capital Ford in the past 6 years and have to drive 30 minutes past my local dealer to shop with them. That pretty much says it all.The entire team at Capital have been a pleasure to deal with, from the sales team to finance officer (who has been a Capital for 35 years) and service. I dont plan on buying a new Ford anywhere else.The first sales person I purchased two trucks retired. My new sale person Theresa was a real pleasure to work with. No pressure, looked me in the eye, let me know everything that was going on, made sure I had all my questions answered... Would highly recommend asking for her.

Ford Carson City NVI had them install a back up camera and radio with monitor for camera.Ford has always been a good company to fulfill you needsMark M

Great costumer service! Experienced shop personnel, did an amazing job.

Friendly knowledgeable staff that first sold me my van and just finished 25k service which they & Ford motor company sold me a long term service/warranty. My local dealer was trying to charge me for some extended warranty work & I got a second opinion and will probably continue taking the extra time to go to capital Ford as my van is performing just like new.My only complaint might be that needed parts were out of stock & created a delay of 1 day. Key word is might.Thank you Ed & crew

I had an appointment for Wednesday morning I waited almost a month for I dropped my truck off Tuesday evening just to be safe the man at the service desk said Edward would call me tomorrow! Tomorrow never came I left 3 messages finally Friday I called twice and finally got someone’s home told me Edward was gone already and they were behind so I could pick up my truck and bring it back Monday if I wanted it fixed !! Are you kidding me why do they get away with this ?!! How is this ok ?!!!

Called two months ago to set an appointment to get my car fixed with a recalled part. They gave me a date end of June that the part would be in and I could get it fixed. Called day before my appointment to make sure the part was in before bring my car, they hadn’t even ordered it. So that day the service lady puts in an order for the part and says it should be in by July 20th and books me an appointment for that day. I call the day before to make sure the part is in, THEY STILL HADNT ORDERED IT and said they’d get to it in a couple days. It’s been nearly a week now and I call again. They still didn’t order it. I’ve been given three dates now and my car is still not fixed and the part isn’t even ordered yet. I’ve been without a car for nearly 3 months and missed my grandmothers funeral because I couldn’t drive to it and had planned to have my car fixed by then. They are apparently the only ones that can order this part or else I’d seek help elsewhere. Horrible horrible service. And I’m still waiting to get my car fixed.EDIT: I reached out to Heidi after she left a comment under this review. She fixed the problem and was very professional and got my car into the shop very fast and got it fixed quickly. Even had someone take my car to and from the dealership. I am very pleased on how this situation was handled and very happy I reached out to her! Thank you guys so much for fixing the issue for me!

CA for resident purchasing a truck in NV. Nate and Val made it a fairly easy process and answered any and all questions I had. I am satisfied with my purchase.

If I could give zero stars I would. This is by far the worst service department Ive ever seen. They no call no showed on 2 mobile service appointments on me. On top of it they dont understand or care why Im upset. It took me two years to get the appointment to begin with then they dont show. If I had another place to go I would.

Parts and Service department were great. Came to the shop without an appointment not expecting to be taken care of same day, but they got me right in. Everyone was pleasant and happy to help.Thank you!!

Excellent Service and Staff. Did great job on my vehicle service!

I shopped for my Truck at 6 or 7 dealerships, and Capital Ford earned my business, despite not being local. Michael Freel was my sales guy, and he was very responsive to my needs and requests, answered all my questions, made me feel like I was making the right choice. I always hate the the part of buying a new vehicle when they try to sell you all the extras like dealer installed options, extended warranties and prepaid maintenance, and while they were all presented to me, they were also respectful of my choices without the high pressure techniques most dealerships use. I don’t have any experience with the service department yet, and hope I don’t until the first scheduled event, but they still took me out there and introduced me to the manager. Overall, I am very happy with my experience buying my truck from Capital Ford.

It took them more than 2 weeks to even look at my car. 3 weeks before I could pick it back up. What did they fix? They replaced a thermostat. Now, less than a week later the car is overheating again. 3 weeks in the shop, and they didnt even fix the problem.

Tim and his team were fantastic! Everyone at Capital Ford greeted me. It is a friendly and welcoming environment. The purchasing process was smooth, fair and fast!

Had to change my first review to update. Buying truck was a great experience. They bent over backwards to get me what I wanted great sales staff. First service was great. Then down hill from there. I made appointment on app. For oil change drove down only to find out that appointment didn’t go through on there end. What good is Ford Pass app then? Told should of called instead. Ask if could be slipped in since I came from Reno was told no they were booked for at least three weeks. This is second time I have had bad experience with service department. Last time guy acted like his was put out and to busy to help me. I was cutting into his lunch and Jimmy Johns was late bring him his sandwich. All this reminds me of Jones west Ford and why I wouldn’t do business with them. I guess I will need to go to Sac or Idaho for my Ford needs.

We have bought 4 new vehicles from Capital Ford over the years. The staff are very nice people to work with. Everyone says hi when you walk by, just a great atmosphere to be in. I have always been treated like gold and have got great deals. This is a no pressure dealership, they make it fun to buy a vehicle, the way it should be. I highly recommend Capital Ford!

Had a problem with my class B plus RV, engine light. Got an appointment and arrived early. Adam, the service writer was extremely polite and offered assistance. Capital Ford did the diagnostic and other services that I requested. Price was extremely fair as they certainly could have charged me double and I may not of known it. Highly recommend capital Ford in Carson City.

Friendly people great experience dealership very organized, service advisor Chandy exceptional!

This place was AMAZING, I never felt pressured, I got a fair value on my trade in, and they even matched my credit union financing so it was a one stop shop for me. Everyone I spoke with was fair and honest. One of the salesman even pointed out a small blemish I overlooked on the car and let the manager know about it and they fixed the issue right away. WORTH THE DRIVE from Reno!

The entire team at Capital Ford, professionally helped us with our purchase. We recently moved here from Connecticut and stopped at Capital Ford to look and get some quotes. Without hesitation we confidently bought a pre-owned Explorer. Thats what we wanted and it was in our price range. We are extremely satisfied with our no pressure, friendly experience. Best car buying experience so far! We will definitely be a repeat customer and refer others!

Im a Ford Girl and Val (sales person) took excellent care of us. We purchased the Explorer Platinum with no pressure. I knew what I wanted and I knew what price I wanted to pay. Sales and Customer Relations were excellent. Detailing has a lot of improvement to make. Not only did they miss a huge puncture in my BRAND new head rest, but they did a horrible job detailing my brand new car. So now I have to bring it back to get it fixed, and so far, no one has called to schedule! Thats a big deal given they missed the puncture in the detailing. We will see how they recover! More to come!

Adam was very helpful. Got my vehicle back to me in a reasonable amount of time. A part had to be ordered

My car was dropped off for one overnight to repair three safety recalls that had been scheduled for repair twice before, but there was always some excuse they couldnt find any reference to an appointment being made. When I was contacted again to bring it in, they asked if keeping it overnight was ok. Theres not enough space here to detail all of the grief I was put through, as my car sat there waiting for parts over a month. Staying up with the status of these recalls under my vin tells me to date no remedy is available. They declared my car unsafe to drive when I told them I would lose my job without some form of transportation. They refused me any rental. I lost a very good job because I had no car. After contacting the GM to see what he could do for me, suddenly one hour after my email to the GM, my car was all fixed and ready to be picked up. I questioned them about the validity of their claim. No one would give me a straight answer. I reluctantly picked up my car. If they did anything at all, they didnt replace the pass. side Takata airbag at all. The recalls still show no remedy available at Ford and the NHTSA. Their invoice is ridiculous. Ill have some answers soon, but in the meantime, they put a small ding in my front bumper and said zip, they lost my $40 key fob...no response, the mirror charm was custom made (ruined, $150), and filthy? I took photos of the horrific condition of the interior of my car when I got it back from them. I have camel interior. There is grease all over the center console (cant get it out), grease inside the door, on the ceiling, all over the inside of both doors, the visor. The windows have filthy hand prints all over them. They didnt give me the mfg. required owners manual page to amend the oil from dot 3 to dot 4. The service writer wont answer my emails. The parts dept. told Ford there was no record of a parts order under my vin. Suddenly, that afternoon, there was and the parts staff member was incompetent. They think they have gotten rid of me. The GM didnt care, I doubt the owner will. The NHTSA could care less, though they preach concern for consumer safety (dont believe it). My dad sold Chevys for 38 years. Every car that left that dealership was washed, vacuumed, upholstery & rugs shampooed. I am appalled at the condition of my car. Somebody is going to be held accountable for this mistreatment and lack of professionalism, as well as destruction of property. My advice? Go to Corwin Ford in Reno.

I was extremely pleased with my visit today!Rob in Service took care of getting 2 new keys right away. The wait wasnt long and the customer waiting room is large and comfortable.Thank you ,Barbara Gallaway

Service department was great. They repaired my truck for less than quoted and got it back to me way earlier than estimated .

As a former GMC owner, I wasn’t finding what I needed and not in a price point that I was interested in. I walked across the street to Capital Ford and received the attention and care that every customer deserves. There were challenges that COVID presented but Capital Ford did their very best, kept me informed and took the time with me upon delivery. I highly recommend Capital Ford!!

Ed from the Capital Ford service department was very helpful and friendly. I needed my Ford Fusion hybrid to be looked at because a bunch of lights popped up. I asked if They could do an oil change and he was very accommodating. Thank you very much!

Workmanship is nearly always great. Advisors are helpful and competent. My one criticism goes to senior management. You spent a lot of money on sprucing up the dealership a few years ago and really no additional service capacity. It takes literally weeks to get in to them. This has been the case since at least 2010 when I started trading there. Shame on Capital Ford Management.

My experience was fine no issues at all ever was friendly courteous One of the best car buying experience I have had

Great communication from order to deliver. No hassle, no nonsense. Great purchasing experience. Zack, was great.

Over past 10 years I have visited your service departmet 30 times for my F150 and my Van.I have always been greeted with a very high level of service and sincere interest in the reason for my visit.I Always feel better after each visit andevery visit has always met and exceeded my pectations!Thanks so much /Mike W.

I had a very pleasant car buying experience and got exactly what I wanted. Valente, Zach and Joe were all great to work with.

Everything was awesome until after I purchased the vehicle and I needed warranty work on my 2020 escape. The rear differential was having issues with binding and it was fairly obvious that was the issue. Once I actually got in they incisted it was an axle seal and replaced the half shaft. I had to call and figure out what was going on and they told me it was ready. So I drove the hour to the dealership and the issue wasnt even remotely fixed. And when I took the QC guy for a drive, he tried to tell me I was driving it wrong when I accelerated into my turns. When I started asking about lemon law the first answer is Nevada doesnt have one and they proceeded to change the fluid in my diff to fix it. When it starts again the saga will continue

Great experience! Teresa made the process easy and enjoyable. Thank you!

GREAT service, GREAT staff , no harrassment over mask .. capital ford is AWESOME..

Scott, Joe and the crew are great. Friendly staff easy to work with just the right amount of pushy on the upgrades and extras. I would recommend these guys.

Had a great experience! Staff is professional and personable. Safety is a priority! Highly recommend!

You do such great work can I bring my Cadillac to you?

It was a good experience. The price was good of the repair. Except ford motor company did not have the part in stock for a 2017 Ford F250. I think it took a month and a 1/2 to get the part. The service in the Carson City store was very good though.👍👍👍👍

I had a routine service and it was fast and thorough . Advisor was friendly and explained all to me. Waiting room was clean and inviting. A+

They were so nice and Val helped me so much on getting a great car. I would buy another car from them if I need one.

Bought a used car from Ford Capital Carson City. They gave me excellent service especially sales man Preston was super nice and helpful. Offered me good trade price. Ask for Preston whenever shop at Ford Carson

The Service was awesome but the service Tech was very impatient and moody. He would not even giveMeThe chance to explain or show him the Ford Pass message. Mr Doyle was his name. I would recommend that you do not use him as you rep. After he saw I was upset and closing out the bill he went over and above to get me cashed out.

Bill brown was absolutely wonderful person to work with buying my ford ranger.he went above and beyond.He made my experience very pleasant I will recommend Capitol ford and bill brown to everyone.

Great service. Had a wonderful sales lady that was very knowledgeable and helpful.

I really wanted to buy my vehicle locally. After looking for almost 2 years and working with a former student of mine, Valente Duarte the sales manager, we found the perfect vehicle.Preston and the rest of the sales team helped us through the process and we love our F150 Lariat.

What an easy experience buying my new truck. I bought a lot of trucks and this by far was the easiest. Worked with Joe Atencio. I picked the truck I wanted left came back when called, the in dealership process was about 30-60 minutes. No sitting around waiting. The staff from Joe all the way to add on’s, financial to the sales manager made this the best experience I have ever had buying a new truck. Thank you, to each and every one of you that helped in this process!

Excellent experience by capitals employees. thank you Bill Brown & Norman Hash

Super friendly and speedy service!

Purchased a new f150, very happy with the quality of the vehicle! FMC offered a better financial rate than my bank. So Im happy!Took my F150 in for 20k service. Other than taking over a month to get an appointment, it was in and out in about an hour. Be nice if they washed them like they use too!

Theresa did a wonderful job of ensuring we got the truck we wanted. She kept us informed each step of the way and explained everything from start to finish. I never felt pressured or uncomfortable during the process, which made the purchase enjoyable.

Capital Ford always does a great job. Friendly and professional.

The entire experience was professionally handled. I would recommend Capital Ford as a place to purchase a new car.

Joe was great, he made the deal go smoothly

I had a great experience at Capital Ford for my oil change, all the employees I had the pleasure of speaking with while I was here were very friendly, I will definitely be coming back