The counter sales people are pretty decent and good at what they do. But when you have to get large equipment motors or compressors from the warehouse they act like it is a inconvenience to help you. And you will be waiting a long time so plan to wait. Then you have to notify your customer that it was 2 hours extra labor at The supply house or eat the cost

TRANE IS GOOD EQUIPMENT, THE COMPANY ITSELF HAS GONE DOWN HILL OVER LAST FEW YEARS, AFTER 25 YEARS THIS WILL PROBALY BE THE LAST YEAR I DO BUSINESS WITH THEM, GET THIS, TRANE HAS A FREAKING CALL CENTER US DEALERS HAVE TO CALL, ONE WEEK I CALLED 4 TIMES TO ORDER EQUIPMENT, WAITED 20 MINUTES EACH TIME , NO ONE ANSWERED , THERE WAS A OPTION TO GET A CALL BACK, IT NEVER HAPPENED, THIS COMPANY HAS WENT FROM THE BEST TO THE WORST