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Walgreens
399 Lake Marian Rd, Carpentersville, IL 60110, United States
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Walgreens
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Li
Review №1

Is supposed to be for. vaccines. of covid. no appointment is necessary. I am here for more than an hour waiting but the person who attended me was very rude. that only attended with appointment. that it was a polisa but there they have a sign that says no place. and still me. They left waiting today for me to tire out my commitments to be able to arrive on time. and they could not attend me that only with schedule

Je
Review №2

I have had 5 bad experiences with this pharmacy. They mis counted my medication on 2 separate occasions. Then they call to tell you prescription is ready only to get there and its not ready. Today I dropped a prescription off at 2:00 pm. They said it would be ready by 2:45. I go to pickup my prescription and they say I dont have one but my daughter does. I open the bag and MY prescription is in My daughters name. I immediately pulled back around and asked to see the prescription paper. The rude guy at the window told me he couldnt let me see it because it was already filled. I told them I wanted a copy of it because they filled it under the wrong name and billed the wrong insurance. When I told this guy that again they messed up a prescription he asked me then why do I still come to them. I then told him I wanted a manager because I was reporting him. He told me to be free to complain and leave his drive through. I then called for the store manager and told him what happened. After giving the store manager the bottle, he tells me that now the pharmacy is saying there are 5 pills missing. I told him I just pulled in a circle when I saw the wrong name on the bottle. He then tells me there is nothing he can do about it and gives me my handwritten prescription back and told me to try to get it filled elsewhere. I never opened the bottle or assumed that they would do anything other than change the label so why would any be missing? Again someone must have miscounted the pills. The have the WORST customer service I have ever seen in over 30yrs of using Walgreens pharmacy.

Ni
Review №3

If I could give 0 stars I would. This pharmacy is the WORST. Do yourself a favor and avoid using them!

Ad
Review №4

Lady in pharmacy (couldnt understand her as she was very high pitched and very fast talking) doesnt need a story as she put it on the phone with me, when I was trying to explain the prescriptions my son is taking. How about some politeness from the employees! How RUDE!!!! 6/3/21 1:45pmRudeness looks like a common theme on reviews for the pharmacy

Ma
Review №5

Refused to give my 12 year old daughter the Covid vaccine because she did not have a photo ID. Last time I checked, not legal. And the whole pharmacy staff were jerks about it. So thanks for nothing.

An
Review №6

Pharmacy is disappointing. Rude and unsympathetic towards customers. Prescriptions take long to fill. When there are prescription issues there’s a severe lack of communication. Serious retraining needs to take place at this pharmacy location. No stars!

je
Review №7

Very rude. Having a whole attitude in the pharmacy

kh
Review №8

Go with the reviews. Charles on the phone is highly rude. No walgreens staffs talks to you like that. Avoid as much as you can.

Lo
Review №9

Rolando B Is such an amazing person! He’s definitely an asset to the company! Every time I go to this Walgreens & he’s working he is the nicest & most helpful person! He is such a hard worker! Best Employee I’ve had help me over the years!! Great Job Always!!

Ma
Review №10

Bathrooms are closed. First walgreens I have ever gone to that I couldnt use the restroom. Notmally I buy a drink too if I stop.God for bid you have to clean the bathrooms during covid. I drive around for a living and need to stop at places to use the bathroom and taking that away from customers is wrong.

Ja
Review №11

There was a problem with my prescription and when I talked to the rude guy in the pharmacy he told me if I didnt like their service to leave his drivethru and go somewhere else.

Ma
Review №12

Since the changes of the Pharmacist and some staff... they treat you like a number. Theyre not friendly on PERSON or even on the phone. Yes, you take your job seriously... but it doesnt mean you treat your customers like theyre nobody! Remember customers are the reason why you have a job! Jess and Jenn their amazing! The rest ... well??? The Walgreens commercial its false advertisement.

Ma
Review №13

My mom and i had an issue with the store earlier today. I called the store and spoke to Kelly the manager. She was so polite. She gave me something for my troubles, and apologized. Kelly, if you are reading this review, thanks again for the help. :)

ju
Review №14

Medication was sent over yesterday from doctors picked up 1 of 2 medications said that the pain medication would be ready later in the afternoon went in today to pick up my wife’s pain medication was never entered to be filled so we have to wait more

Pa
Review №15

Great service and customer service

Ma
Review №16

Ive honestly never had problems with any Walgreens pharmacy. But since Ive moved here Ive had a couple incidents where my prescription was just mysteriously not there after dropping off Rx that day… And it was a controlled substance. I was told that they couldnt find the prescription and that they would call me, within two minutes of me leaving they called me back and said that they had found it after they searched the entire store in front of me making me feel like it was my error..not sure how you can lose a prescription when controlled substances have to be in a lockbox so that was unsettling. And then another time whoever entered in my medication did incorrectly and I was told repeatedly that I had no more refills after checking several times they realized that I had about five months left of refills. There are a couple staff member that are great and friendly but the select couple that clearly dont know how to do their jobs efficiently kind of ruin it for everyone...

Ni
Review №17

This place deserves a zero star!Over the last several years and more so now there have been numerous techs, pharmacists, and each time they get more ignorant and not very knowledgeable to yout health issues and they certainly do not care. Everything is call after call, wrong medication that could cost someones life. People are given medication for epilepsy, STROKES , MLD, if they know what any of that means. Lupus, copd, MS, but whats not a acceptable is when they will not fill your meds. They are like the government, they dont care if the person is with hot the meds and what can happen to them. I lived up north and worked at a Walgreens and I can tell you they had the best pharmacist. Techs were amazing, and all of the staff were more knowledgeable than these people. They always have to I will call the dr to clarify bullzhit..you Ted flag everyone. I was in healthcare for over 20 years. Duhh! Oxymorons. WALGREENS BETTER GET TRAINED IN HOW TO TREAT PEOPLE, WITH MORE RESPECT. THEY NEED TRAINING 101 AGAIN..THEY HAVE BOOKS FOR DUMMIES. READ THEM!! This place is epic fall. Shut this Walgreens down ppl are better off going to Walmart for heavens sake. You really should read the comments and learn from it. The managers should really be ashamed of themselves. But they dont n could care less .CVS, target, Walmart, osco way more courteous than Walgreens will be. Drs and clinics even hospitals talk about how bad Walgreens really is and hates to hear from them as they are the drs and higher up than a pharmacist

An
Review №18

Drive thru great approach to parking lot from all angles. Photo department very helpful.for my last project

am
Review №19

I would give zero stars of possible. Waited an hour to be told they dont have the medication. Complete imbeciles with zero compassion for a suffering customer. Told to drive 20 minutes away to get the medication by a very rude tech, just what you want to deal with after 5 hours in the ER. Looks like I need to try out another pharmacy, like CVS!

Ja
Review №20

Be very cautious with picking up your medications here... Ive been shorted twice on medications. Pick up in person, at the counter, open the bag, make them recount the pills if it seems a little light. Other than that, friendly staff.

Da
Review №21

I agree with Mary, all staff members there are rude and unwelcoming!!! If i could rate them 0 stars I would. I was not greeted, all I got was a Next not even a single smile.... Very disappointed with the service at the pharmacy.

Ca
Review №22

Excellent costumer service.

Ry
Review №23

Takes forever to get a prescription (when it’s ready already). Cancel your plans for the night if you plan on coming to this Walgreens.

Br
Review №24

They call you saying your prescription is ready and when I get there it is not.I believe when a Im told my prescription is ready it should be.

Pa
Review №25

Nice store.

Ma
Review №26

Always under staffed.

Ra
Review №27

Pharmacy is really rude and slow

AN
Review №28

Nice

Information
7 Photos
28 Comments
3.1 Rating
  • Address:399 Lake Marian Rd, Carpentersville, IL 60110, United States
  • Site:https://www.walgreens.com/locator/walgreens-399+lake+marian+rd-carpentersville-il-60110/id=4502
  • Phone:+1 847-428-7704
Categories
  • Beauty supply store
  • Drug store
  • Convenience store
  • Cosmetics store
  • Greeting card shop
  • Perfume store
  • Stationery store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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