They are the best, went out of their way to find my sob a truck, then a few years later hen he had issue ( due to him, not the truck) we took back to them. Was to fix on Monday and they did it the Friday before when we dropped it off..love this place. Only place to buy or get fixed a vehicle..love em

My wife and I just purchased a 2013 Ford Explorer. We couldn’t be happier. Terry Millman really went above and beyond to help sort out our financing and Jeff Denis did a fantastic job getting us all the information we asked for on the vehicle and answering our questions. We definitely look forward to buying there again. True professionals.

Great experience with recall service, timely service, and very courteous ride service while my car was in the shop.

Helped out fast and they knew what they were talking about. In and out in no time.

I have been going to Family Ford for about 15 years now, for all my service needs. You would think all Ford dealerships would have the same pricing for repairs but I learned, back on my first visit there, it’s not true. Family Ford had saved me over $60 to just change out a light bulb in my truck’s gear shift console. From that point on I felt I could trust them to give me the best service and the best prices and today I still feel that way. As long as I own a Ford, my servicing will be at Family Ford. Super nice and very knowledgeable Service and Parts techs there.

The team made up for my mistakes and were excellent in their support accommodations. Thanks so much!

My fiancé and I recently bought two vehicles there and could not be happier. Dwight was our salesman and was nothing but helpful the whole time in finding us our perfect vehicles. Terry made the financial process very simple and easy and helped find us the best rates around. Along with all the great staff the owner Mark goes above and beyond to make sure his customers are well taken care of. We will use family Ford for all our service and future vehicles. Thank you Family Ford- Carlisle! We appreciate you.

Bought a used Ford, at a different small used auto lot. Brought it here, as its much closer to home and original seller was shady(already fixed issue..no, just cleared the code). Family Ford didnt fix the issue either! $220 wasted!

Purchased a used 1017 escape titanium, Wonderful service, good deal on the car, very friendly and respectful staff. Will go to them for future purchases. Highly recommend to anyone in the market. They speak to you like a person, not a dollar sign.

Inspection, Oil Change, Tire rotation and Minor Alert message, all taken care of promptly ! Great service !

Best car 🚗 dealer I have ever worked with. Highly recommend

Ill I did was drive through the parking lot looking for a used car. However from what I saw , they didnt have a rainbow flag anywhere during pride month and I didnt see any drag queens either?

The only problem with them, our vehicle only came with a 30 day warranty. We had to pay 1600 dollars + for an extended, 3 year warranty. Loved the service! Evert one of the folks there were so friendly, it made you feel like you were among friends.

Had a recall headgasket done on my Focus RS. Took a bit longer than I planned as Ford Corporate did not get back to Family Ford in a timely manner but once they got the approval they hammered out the headgasket. I also work in the automotive industry as a automobile technician so when I got the vehicle back I checked it over for quality control and was pleased with the technicians quality of work. No filth left over. From my perspective everything was put back together with care. Clips, wiring, hoses were installed and clocked properly. He also clocked the constant pressure clamps in the original position which can be an eyesore when they are not. Overall everything seems great so far. The car runs well and seems to be ready for many miles and years of enjoyment.

Great Dealership!! The staff is friendly and willing to do whatever it takes get you in a great car. Dwight was hands down the best salesman Ive ever dealt with! I highly recommend this dealership

Recently moved from SC to Pa...First visit to this Ford Dealership . Routine maintenance for an oil and filter change on Ford F150 truck.Oil/filter change done timely, and leaking oil plug discovered, which was replaced. Cost of everything was very reasonable.Very pleased with my experience. Employees are all very professional and friendly. I will be back for future needs at this dealership.

Ive used Family Ford for years for maintenance on my Ford trucks. They are consistently through, helpful and timely.

Overall, a fairly easy experience. got my back brakes changed, 2 new rotors, tires rotated and oil change. was not a bad time, was a little pricey (not like you can put a price on safety & my brakes were BAD) but they have coupons on their website so check those out and before going. very easy to schedule- can schedule online & over the phone.

Great service, still locally owned.

Weve bought all vehicles from them for over 30 + yrs and weve been pleased with all the vehicles and their service and maintenance dept is wonderful and always polite.

We have had great vehicles and service from Family Ford for nearly 30 years. If there is ever a problem, they do their very best to resolve it. They are always friendly and helpful in every aspect of their business.

Bought our 2016 Ford Escape here. Quick and easy.

Awesome dealership to work with!

Out business has got multiple vehicles here! Great place!

They came to house and picked-up both of our cars for inspection then returned when complete. Customer service ALWAYS above and beyond. Joe has been very helpful and always friendly and professional.

I wasnt able to do a half a star but i would have given a half a star bc there service was terrible. They had my dads truck sitting in the lot to wait for the warrenty company at 3pm and they didnt even take the truck into the shop till 230 3pm in the afternoon. The appointment was set up for a specific time in the morning. So it sat all day and didnt get touched till 3pm! Im not pleased with there service at all and the way there handling the bill situation is not how you do things. We will not be going there ever again!

Nice selection..no pressure sales .Bob Purvis salesman

Great customer service.

This is an AMAZING place the best around. I am from North Carolina on vacation in Pennsylvania our truck broke down off of 81 yesterday afternoon we had it towed to family ford and by 9 am this morning the guys there had us back on the road home thank y’all more then y’all know y’all are truly lifesavers and great people

Staff very helpful and checked into my question.

I just purchased a certified pre-owned vehicle with Family Ford and my experience was very positive. I located the vehicle I was interested in and sent an email from their website. Within less than an hour I received a text message from Ethan. This was on a day they were closed! He promised to give me the information I required when he got in the next morning and did so promptly. The purchase was perfectly smooth. The asking price was very fair when compared to Kelley Blue Book. The vehicle was as advertised (if not better). I ran into a small issue two days later and sent an email again. This was after 10 PM. Again, Ethan replied shortly and promised to get back to me the next morning when he got in. He called me early the next morning and asked me to bring the vehicle by and the service department would make things right. The service department was friendly and professional and apologized several times for the inconvenience that was caused. I have nothing but admiration for a business that is so customer friendly.

This is the absolute best Ford dealer period. I have always been taken care of like I was a member of the family. The staff gets it right the first time, every time. Family Ford services my three personal vehicles and my work fleet as well. If you own a Ford you need to get your service here.

The service department at Family Ford is the best. They are always so helpful and explain everything so you can make a good decision about your car needs.

I went in for a test drive in a Mustang 2.3L Eco Boost and Mike, the Sales guy, was very welcoming and obliging. He had a great knowledge of the vehicle I was interested in and explained all the bells and whistles with remarkable clarity.After the test drive I had no real plans, any real hope of, actually completing a purchase at that time. However, I was so impressed with the car and the friendliness of the staff, that I spent some time with the Finance guys. Not only did they get me approved but at a very reasonable rate with an affordable monthly payment on my dream car.I could not be happier with the sales and service I have received from them. If I could give 6 stars I wouldnt hesitate.Thanks guys for making the entire process so effortless and pain free! I really dont know where the negative comments here come from, I guess everybodys experience is different. I have absolutely no qualms about recommending this friendly, helpful and straight talking dealership to anyone. Go in with an open mind, dont hesitate to question anything that seems out of place or wrong. Trust is hard to earn and even more difficult to rebuild. I trust this dealership implicitly and will be returning again in the future for any additional purchases.

Just ok. Selection a little light.

We have purchased three vehicles from family. Great experience each time. Jay is always available to answer any questions and the whole staff is friendly and knowledgeable. Bill and Dan in the service department know us by name and are always ready to help in any way they can. I have recommended family to whomever is looking for dealership. Great people great place. We had never owned Fords prior to buying my fusion and have since added two separate transit vans based in large part on our experience.Thanks and keep up the great work.

Family Ford and their employees are the best. We had 2 vehicles in at the same time, one for an oil change and the other for a recall item. Both were completed at the same time and we were able to bring both back home. We are from Perry County and we wouldnt think of going any place other than Family Ford for our vehicle needs and repairs. Thank you Mark and your employees. You guys are the greatest.

I needed a replacement vehicle and saw a similar one to what I had online. It was not a Ford but salesman Mike and finance expert Terry still provided great customer service. They were friendly, efficient and not pushy. It was a used car but it was shined up like new and in excellent condition. They introduced me to the service department who were also really nice people. I got a very fair deal and the process was painless - they had a slick new computer system that worked with my bank seamlessly. They really made me and my family feel like a part of theirs. Great job Family Ford team!

The salesmanship of this dealership is typical...you get approached in the lot immediately, then they create negative equity on your trade by only accepting much less than what its valued at on KBB, then reason that its retail and decline to negotiate. The salesperson was very kind, but after buying a few cars in my life, perhaps thought he could gouge me. A fair, accurate trade goes a long way with potential customers.

I did not buy my car from Family Ford. I do take my car there for service. I’m treated like their child. Not a step child. They take great care of me. I have not been lied to. Straight up honesty. When you walk in Bill is always so friendly. I gentlemen that sits behind Bill (can’t remember his name) is a very nice man as well. I will keep my car at Family Ford forever.Love to email and text messages of my appointment. Don’t take away

I had an exceptional experience at Family Ford in Carlisle PA, and my salesman Jeff Denis was outstanding. The only thing more impressive than Jeff’s personality was the amount of focus and attention he has for his customers. This is the small town dealership experience I wanted, and Jeff went above and beyond in every way possible to ensure he exceeded my expectations. Greg, Terry, and Brutus also did a great job of supporting the sale. The Team at Family Ford has earned my business.

My 2004 Ford F150 had a brake issue. Took it in a dropped it off on a Sunday afternoon for a Wednesday morning appointment. On Monday afternoon they called and said it was done. The service center was closed when we went to pick it up and they had everything ready for us in the front of the building. Awesome service.

Recently the Ford Escape went in for service at Family Ford in Carlisle. The service desk had all the notes on what we wanted done and reviewed this with us. The service was completed within a timely manner and we were notified of the completion of the service work in a timely manner. This service department aims to please and is great to work with.

Fast friendly service at a fair price.

Bought a 2014 Ford Focus 3 years ago from them and through the years I have had nothing but problems with Ford. I had a faulty clutch and they replaced it with another faulty clutch telling me that it will fix itself and I go back later on for them to say that they cannot do anything about it. Since its now not covered under warranty I would have to pay out of pocket for something that they never fixed the first time.

I went in to look at a new explorer and the salesman was great. No pressure. I came back a few days later and he worked numbers different ways to make the price the best for me. Great people all around. My salesman was Ethan and Terry in financing made everything easy as can be. Kudos to ford Motor company for offering rebates to military and first responders. I will be back again when my wife’s car is due for replacement.

I had my vehicle towed to Family Ford due to losing all power and the engine shutting down while driving down the road. I informed the service department of what happened and that it is more than likely the Alternator. I was called and told that the only thing wrong was the battery. I picked my vehicle up and it seemed ok. The very next day I again lost all power while driving and took my vehicle to LB Smith Ford and informed them what happened and the service agent informed me that it sounds like the Alternator. I was called and confirmed that the alternator was bad. LB Smith fixed the issue that Family Ford should have!Terrible service and will not return.LB Smith Ford will be my service of choice going forward

Very friendly staff. Pricing is not controlled by the individual service departments but by the corporation (I think) so although the hourly rate for repairs is highway robbery I wont hold it against Family Ford.

Go see Terry. He is very knowledgeable. I had a seamless transaction.

Staff is awesome. They treat you like family

Purchased a used truck and got a great deal for it at Family Ford. The salesman that worked with me was very personable and easy to work with. Having driven the truck for about two months now, I’ve had no issues with it and would come back to Family Ford again.

This place is awesome! We were traveling through the area when a pulley broke on our truck. The power steering went out, truck over heated and the battery stopped charging. We were so lucky to have been close to family Ford. They were extremely busy but Mike Baim did his best to help us out. He quickly ordered the parts and worked us in as soon as possible. He had given us an estimate before hand. They had us on the rode in about 2 hours. I would highly recommend this dealership. Our cost was less then the estimate. These guys are fantastic!

These people are so thoughtful and considerate with their clients. I don’t understand why everyone doesn’t buy new cars for them. They stand up for their product

These guys are awesome, Probably the most laid back car dealership Ive ever been to and their commercials are just the Bomb!. I dont know what Mikes salary is but they need to give him a raise. Ill definitely recommend this dealership to all my friends and family and Ill definitely be doing business here in the future. BZThanks for the Experience. You guys Rock.

One of the dying breed of small, hometown new car dealers. Friendly sales staff. Trustworthy, honest, and fair service department. Theyll give you many options, including less expensive aftermarket parts if theyre considerably cheaper than the OEM Ford parts. Reasonable labor rate. HIGHLY recommend for service, especially if you own a Ford/Lincoln/Mercury. They also do a great detail!

We searched the net for the best deal on a super duty with STX package. No dealer in our area would even come close to the offer we had with Ethan at Family Ford. The nearly two hour drive was well worth the trip. Everything was ready to go when we arrived except the signatures. Fuel and DEF was topped off and we were on our way. I realize they are sales people but everyone we met was very nice and seemed generally excited for us.When the time comes for another vehicle I will look there first. The most pleasurable vehicle buying experience we have ever had.Thank you for the great deal and personal service!

Great service. Took my truck in for bad water pump. I like small dealerships. Very nice folks working the service counter. Representative was able to help me determine if repairs were covered by warranty and was very flexible in the schedule. Will be back to have my oil changed

They worked hard to make everything work and get the job done. Especially their finance department, he didnt give up till he found the best deal for us. Thanks Family Ford for making it such a great experience! I

Awesome! Great service.

Service was great and staff was very nice keep up the good work

What can I say>>>have been driving Mercedes Benz for 27 years but now I find myself in a Ford Focus ST. Tangerine Scream in color, its amenities are superb for a car of its class. That said, my experience at Family Ford was delightful. Had it not been, Id still be in my Benz enjoying Grey Poupon instead of rocking down the road in my ST. I highly recommend Jay Grove in sales if you wish to be treated well...refreshing...open...honest. :)

Great experience and friendly people. Great overall experience. I will get my next vehicle from them hands down.

My car was towed in there due to a failed spark plug that blew out of the block. They gave me an estimate over the phone to replace all the plugs and the coils. I approved that estimate! Picked up the truck and drove down the road a couple hundred yards and the truck stalled out. Did this three more times in two miles. Brought the truck back. They said it had a different issue and needed to charge me another $100 plus to fix that. It did not have that issue when it was towed in. 3 weeks later truck began missing again. Was able to get it to my regular mechanic. He said coil packs were not replaced on any but one plug. Call the dealership and they said the estimate was only for one coil pack, yet I was never shown the estimate or asked to sign an estimate or even told there was going to be a formal estimate. Have had service here before and was never offered a written estimate. Call the dealer to see if anything could be done about this and their response was no, they felt they were not in the wrong. Personally, I would never go here again.

From sales to service, a great experience. Service is immediate and excellent. Kind and courteouswith customer service. I will continue to get any work needed, from LOF to inspectionAt family ford.

We just bought our second new car from Family Ford in less than 2 years. They are the best. We moved out of the area but we came back to Family Ford because we knew we would be treated right. Jay Grove is our Salesman and he has been wonderful treating me very respectful while my husband was working and couldnt be there most of the time during the process. He made everything go very smooth and got us the very best deal. We LOVE LOVE LOVE THE NEW CAR!!!!!!!!! WE will buy a new car from them again when it is time.

I purchased a 2008 Ford Expedition from Greg and Jay last year, have put over 20,000 miles on it and the service guys at Family keep it running great...was in the other day to check a leak on the driver side axle, and all was fine. While I was there they did a complete vehicle check and all was well. These guys are what service used to be...complete and friendly without charging for every little thing! Thanks guys!

Our family recently went to Family Ford with what we were convinced was an impossible situation. Our daughter needed to get out from under a really bad deal and we needed something to accommodate our son with cerebral palsy. Jeff and Terry worked tirelessly to get it done. They were able to accomplish all of that and we walked away with a brand new car and on top of that we were made to feel just like the name.. FAMILY.

I looked for a used SUV at Family Ford at the beginning of August, 2014. Ultimately, I was able to find something out of state while on a business trip that better suited my needs. However, while shopping at Family, I dealt with a very accommodating, patient & honest staff, especially when dealing with Ken Cramer. For example, Ken answered the phone early one Saturday morning before they were even open. Had I purchased there, I have very little doubt that the vehicle would have had any surprises & it would have been a quality vehicle. In the next few years, I will replace another car & they will be on the top of my list for car shopping.

Outstanding Experience with a super Knowledgeable sales team, and Stacy in Finance who went to great pains to make sure I got the best financing possible. The owner, Mark, even took the time with me to help. I didnt realize it but I apparently bought a car from His Dad at Model Motors in Camp Hill back in the 80s. Great experience then as well. Nice to do business with people who you know will be there if you ever have a problem, and not some big chain where the owner is probably 300 miles away. Thanks again to everyone at Family Ford.Jeff BensonCurrent and future Customer!

My vehicle needed repair covered under warranty. It was handled in a timely and professional manner.

I bought my first Ford from Jay at Family Ford. I have to say we love our Ford Edge. It is one of the nicest cars we have ever owned. Thank you Jay for being patient while I decided to finally purchase the car. I love it!!!

This is my second Ford Escape. Am very satisfied with the car, the dealership, and my salesperson, Jay Grove. Its a great car, would buy it again.

My appointment was easy to schedule and the technician let me know what was happening while my truck was there. Everyone was polite and friendly.

Welcoming atmosphere, friendly and knowledgeable staff. Willing to do whatever is necessary to earn your business.

The service was very good. Staff was very friendly. I appreciated the courtesy van picking me up when my car was finished.

Great experience. Bill in service was very professional and my issue was taken care of immediately. The issue being with a used Ford I bought from another dealership whom didnt know how to fix a problem. Family Ford treated me as if I bought the car from them. Will definitely use again.

Excellent service dept. Work done quickly and within cost quotes.

Excellent service as always. Terry has now worked me into three vehicles and the service is always top notch.

Had many issues with my car many new parts and random things...Family Ford got me in even when they were slammed with appointments and got my car done with-in reasonable time.Service was great, the workers were very friendly and they helped me every step of way..If you want your vehicle done right take it Family Ford. Very happy thanks again to everybody at Family Ford of Carlisle!

Let me tell you about the service I received, I dropped it off Thursday night 08/14/2014, they said they needed it first thing Friday to fix the recall it had on it, so I told them to leave the key in vehicle because I had a spare and I was going to pick it up after I got off work Friday evening at 10:30 on 08/15/2014, My friend dropped me off and I got in side my vehicle there on the dash was their work number with red side up meaning not done, my key is no where to be found, so I have to call them on Monday to see why the recall wasnt fixed and will have to leave early on my way to work to pickup the key.Then I will have to make an appointment else where to get the recall fixed. I will also have to to my friend to go way out of his way to help me again! Will never again go there. They suck!

Been using them for years!

My husband and I were treated very well. Everyone worked very hard to make sure we left happy and satisfied. Our salesman Jay Grove was a pleasure to work with. Thank you to everyone at Family Ford.

I was coming to pick up a car that was actually ordered through my company, but everyone was fantastic, and when my wife and I are ready to purchase a car, they make the list of places we will go shopping.

Friendly staff an very easy to deal with.

We have bought several vehicles from Family Ford,. We keep coming back because of the Great service and good deals!!

Very friendly staff. Knowledgeable and treats you as part of their own group. Family Ford really treats you like family.

Your friendly hometown dealer! Kenny does a fantastic job! Highly recommended.

Kenny and Jay made the car-buying process totally painless and Im delighted with both my car and the awesome customer service.

Got a great deal on my trade in, and lowered my payment by $150 for a car that was 2 years newer with 35,000 miles fewer.

I have bought about 12+ cars through Brad Kordes. I like everyone at Family Ford, all are friendly, and none is pushy. Brad knows what I like and will call me when someone trades in a PJ Car.Every car Brad has recommended has been excellent.Having a dealer and salesperson I can trust has completely eliminated the stress of hunting for cars.

I went to Family Ford Carlisle to look for a car for my girlfriend. I found the one I liked online and called in and talked to Jay Groove. He told me about the car and everything that was fixed, replaced etc. I told him about other cars I was interested in and he told me the whole story on all of them. Im not a fan of dealers, But by far Jay is not a guy out to make a buck like all other salesman are. He is there to help you and get you into the car you like. Thats the first thing I liked about him, Also not only did he call me once but twice before Thanksgiving and now right before Christmas. He asked me how we liked the car and if there was anything that was needed. The car is perfect and I am very thankful for all of the work that he has done for me. From now on I will but from Jay. If I need a car or I know of someone that does I will be sure to send them to Jay.Adam Seaton

Buyer beware!I bought my used Chrysler at Family Ford in March 2014. The test drive was fine, no problems came up. Less than 1 week after I bought it, the check engine light came on. I took it in and they replaced the O2 sensor. Less than a week later, the light came on again. I took it back and they were unsure what was causing it. They managed to get it off and sent me on my way. 2 days later the light was back on! I decided to take it somewhere else. The new mechanic said there were a few issues, one being the O2 sensor needed to be replaced. I brought in the paperwork from Family Ford only to discover that Family Ford put the wrong O2 sensor on my car. The manufacturer states that it needs a certain O2 sensor or it will continue to throw the check engine light. So I got that replaced again. Then the new mechanic tells me that the car “desperately” needed a tune-up. I know enough about cars to know that if the check engine light is on, it might need a tune-up. This vehicle went through the Family Ford shop THREE times in 2 weeks and they never once did a tune-up. This mechanic advised that if there were more problems, to bring it back and they will do more digging. Another week later and the engine light came on again. I took it back to the new mechanic, who did some major research, even calling the local Chrysler dealer, who advised that there is a known problem with this engine that needs internal engine repair to resolve it. They printed out the information and advised me the steps to take. I called Family Ford to speak with the shop about the O2 sensor being wrong, missing a tune-up, and how they missed the service information from Chrysler. His response was that he wanted proof that they put on the wrong part (which I have), that they didn’t do the tune-up because they aren’t familiar with Chryslers (“after all, they are a Ford dealer” – his words exactly), and that he would have no way of knowing the Chrysler service information but that they checked and there wasn’t one (?). I pushed the issue, about how it made it through their shop and they claim to have no idea there was an issue, and I was told I would have to “prove it” that they knew. Then I am told that the shop manager would discuss the situation with the owner and call me back. I never heard back. They never addressed the situation. Fast forward to now, still less than 1 year after purchase, and the car will not pass emissions. I am now forced to take it to another mechanic to see if the engine can be resolved so that I can just drive my car legally.This has been, by far, the worst experience I have ever had with a car dealer. Family Ford has sold me a car that has been in the shop too many times for the same issue in less than 1 year and it is still not resolved. I understand buying used runs risks, but telling me to “prove it” is extremely condescending and very telling about their character. I now tell everyone about what I went through and will continue to do so.Buyer Beware!

This was the first visit to Family Ford and I left not feeling like family.I placed a work request appointment to have The Works Package and have four new tires installed that I provided. My time was for 10am. I walked in the door and made eye contact with the two workers at the service desk and was ignored. I stood in the doorway for a minute and then went to the window where I assume the billing woman sits. I told her I was here to have my car worked on. She told me to talk to the guys at the window. I walked up to the service desk and again made eye contact with the guy standing there. He picked up some papers and walked away. After about another 5 mins of waiting at the desk I asked if someone was there that could help me. Someone finally says can I help you with attitude. I have been in the service area at least 8 mins by now. I said, I am here to have my car serviced. I gave him the keys and he said he would call when it is done. I informed him that I would like to wait and he told me that he wasnt sure when they would get to it that day. I normally go to Keystone Ford in Chambersburg and when I have a time set, that is when my car is worked on. I only tried Family Ford since we have moved closer to Carlisle. The person at the counter said they have no idea when it will be done. I had to get back to work so I say ok, let me see if I can get a ride. So after about 10 mins of me trying to find a ride so I can get back to work he then tells me they have a shuttle service. Why wouldnt you tell me this BEFORE I tried to scrabble and get a ride? The young man that drove me to my destination was a good kid and had a nice chat with him. Out of the whole experience he was the best part of Family Ford. The service department called around 3pm and said the car was ready, since it was snowing I asked if we could get the car the next day and he said yes. I asked the person I talked to if the shuttle could pick my wife up at her work at 11am so she could get her car. He said that wouldnt be a problem. The next day my wife is standing outside at 11:15 still waiting on the shuttle and she gets a call asking if she still needed a ride. The shuttle showed up at 11:40. Again the young man was professional and very nice. My wife told me that the check out process was very confusing and again was ignored when she walked into the service department. No one explained the report provided to us like Keystone Ford does. The work was done as requested but we will not be back to Family Ford. Please take a look at how Keystone Ford does business and rework your customer service guidelines.

My Mitsubishi had an overlooked exhaust leak due to a botched repair by a different mechanic a year ago. The Mitsubishi dealer that looked over it stated that there was no exhaust leak, and the car was not repaired, despite exhaust noise, CO leaking into the passenger area, reduced MPG, and a slower response time. The car was taken into Family Ford and the leak was diagnosed, repaired, and tested. For the first time in a year, the car runs like it should! I will be returning to Family Ford for all of my repair needs.

Not impressed with there price point. Good staff, willing very aware and proactive, but very pushy.

I have bee happy with Family Ford and their service department. Thanks!

Nice place

My explorer was serviced on time. Went for breakfast and vehicle was ready with no surprises.Great experience.

Nice place to buy parts and awesome staff.

Service departments is incompetent and lazy. I scheduled to have my car inspected, get and oil change, and get a recall bolt swapped. When I arrive for my appointment they told me I did not have a stand-by appointment. The entire event ended up taking 3 hours for 3 very quick fixes, my car spend most of the time just sitting there while everyone talked (I could see in the garage that no one was working on it). Then once they gave me the car back I noticed they improperly reattached my steering wheel cover and damaged the inside. THESE PEOPLE HAVE NO IDEA WHAT THEYRE DOING. If I have any advice its go elsewhere. Even while I was waiting for my car to be improperly put back together I heard other customers complaining because they didnt know how to fix their problem.