Cant go in and browse the store. So unless you know exactly what you want I recommend going somewhere else. Very disappointed me and my son could look at the gaming PC selection for his birthday. Went to Sams Club and bought a membership and purchased one there.

Went in for a printer. Hardly any in stock and cartridges out almost totally. Barely got anyone to help and he didnt seem to care. So I went to Staples. Had a very knowledgeable person that steered me in the right direction on what I was looking for. Thank you JimWeve been VERY good customers of best buy. Time to look elsewhere.

I love this place. The appliances are great, nice selection, and the people who work there are so helpful. Cant wait to get our washer!!!!

I was shopping for a TV. The TV area is a mess and unimpressive. The only way to know what prices are for most TVs is to have your phone pointed at the Best Buy website while you browse. But there was a very bright spot in Courtney, the friendly sales associate that spoke with me for 20 minutes, helped me make my decision, looked up features, etc. Super friendly girl! She checked me out at the TV area and we carried the TV to the door. I was told they they were almost out of TVs due to a Covid rush and problems with logistics and production. But theyve been bombed with very high incoming TVs and have no place to out them -thus the mess. So, Courtney turns this 2 star review into a 4 star, and got the sale!

A great place to shop for tech and more! Order on-line and pick it up at the store. These people have curbside pickup figured out very well. Thank you!

Went to Best buy to buy a new prepaid cell phone. the tag clearly States $99 I told you the young man what I was doing just replacing the phone. We looked at several different cell phones comparing them and finally chose that one, partly because it was $99. when I got to the cash register to pay, the price was $262 I asked the young man why so much I said the price tag listed $99. He then told me the extra charges were because I didnt sign up for their service.!!!! Seriously?

Matt and Kris were fantastic setting up the new phone, transferring data, and activating it. Very nice polite young men. KUDOS !

Ordered online, sent me an email once order was ready for pick up. Gave a week to pick up if youre unable to do it that day. Picking up was simple. Notify them your on your way, pull in a stall give them the number and within 10mins they bring your items to your car.

The day I was there, it wasnt crowded. Everyone was friendly & helpful. I always like the TVs, I love looking at them. I havent kept on prices on large TVs. I noticed 30inches and smaller, had good prices on them. My kitchen tv is still working darn. LOL. My sell phone is acting, Up.

Good to shop. But terrible if you need to pick up an order through roadie driver. But since I dont work for the app that often its a 4 star. Would be 5 if they wouldnt understaff their employees constantly

A young lady who works in computers sold us our T.V.& processed our credit card. She even loaded our T.V. for us. She was very nice & friendly. Unfortunately, I didnt get her name.

Awful place, no wonder theyre closing - they deserve it. The staff have always been completely useless, with zero knowledge on their products let alone the actual shelf location of said products.They only allow shopping by appointment only. Items that I have preordered are being held hostage on the day of release, as no one answers the phone or comes to the door when there are clearly people there.They are thieves. It is the end of the day and Im still not allowed to have items I paid for.Farewell, Best Buy. No one will miss your sketchy phone contract sales pitches, zero sales, useless gold plated monster HDMI cables, and unhelpful attitude.

You need an appointment to shop at Best Buy now. This is insane and Ill take my shopping to amazon if I have to wait for them. If I could give them less than one star I would.

Theres always fantastic deals at Best Buy you just gotta look weekly and wait for the right one. Theyve always taken fantastic care of us! Purchased a screensaver with lifetime warranty and they honored it.

Ordered online for store pickup. Quick simple. Also looked around and found a few other things. Staff was courteous and asked if I needed any help.

It was terrible! They came that was helping us couldnt stop texting on this phone and he could not focus on helping us at all. He did not have a clue about the tablets we were looking at. We were so disappointed that we just left.

The workers were not helpful. We asked where to find something and they shrugged us off. We waited for help in the laptop department for at least ten minutes and the 2 employees were too busy talking and laughing with each other. It wasnt even clear where to check out. and I was not offered a bag. I huge disappointment compared to what they used to be.

Great service, great products. James and Colten always go out of there way to help if I have questions and are always very friendly, going beyond any other stores! A+++

I was lucky enough to have vBrandon as my sales tech. Brandon went above & beyond in helping me find the phone I wanted and helped me with setup. Wow, what a kind, knowledgeable, professional employee for Best Buy customers. Thank you, Brandon, you are appreciated!Lisa

Katie was fantastic, she helped my parents get new phones, and was very helpful.

Very friendly staff and helpful. Good place to buy electronics and technology 👌

I am writing under an alias. We, my wife and I, have just experienced (at Best Buy, Carbondale, Il), the WORST possible customer service. We purchased a Kitchen Aid dishwasher that has not worked since the day we bought it and we have tried, in vain, to get the situation addressed - originally calling the store just after the purchase date. We have been given the run around for 9 months, ever since - and including - the original call. Finally we had had enough and my wife and I tried to rectify the situation by phone. That was a disaster. One employee actually had the audacity to ignore me - even put the phone down - every time I tried to explain our difficulty. When I directly asked her a question I had to wait about 15 seconds for a reply that indicated that she had no understanding of anything that I had said. Another employee incessantly, and incredibly rudely, spoke OVER me, YELLING the same irrelevant mantra (this is our policy) every time I tried to explain why the stores policy did not relate to our scenario. I felt like I was the victim of old-fashioned school-boy bullying, and this from a team of professionals. We were forced to speak to the corporate office to have our story heard and to get an appropriate response. Hopefully the Best Buy corporate office will address what is going on at Carbondale.

Staff is always super friendly and have always gone out of their way to help. One of the Best Buys Ive been into in a while.

Made an appointment online to get the battery replaced in my iPhone. When I got there I was informed the tech was out of town so there was no one to work on my phone. I am extremely frustrated! If you are told to schedule appointments online they should call you if they are unable to fulfill the appointment. I live 2 hours away from this location.

Now need an appointment just to enter the store and getting one is impossible because the staff are too lazy to answer the phone. Until they stop doing this Im never coming back.

Curbside pickup was super quick and the staff that loaded into our vehicle were courteous and friendly.

Not sure anyone even works there??? Pityful service, I will never go back. Went to buy a new refrigerator, but know who cared. But when I walked out, 3 employees standing there together. Pityful service. So I drove over to Lowes, they where happy to take my $$$$.

Finally found the washer and dryer I loved after looking at 10+ stores.

The salesman that took care of me and helped me did very good thank you

Went in looking for a Wifi booster, stopped and ask associate. He justed pointed and said by the Routers. After a few minutes of me looking for it a young lady setting up a bunch of TVs asked if I needed help. Told her what I needed, she didnt know but went to get someone. She said theyd be right here. After about 20mins and probably fumes coming of my head the assistant store manager finally helped me. Terrible service!!!! But product is what I needed.

Walked in and I didn’t know I needed a mask. No one said anything I was waiting for help by the printers and the associate stopped with the customer to rudely tell me to put a mask on. So I did and apologize I didn’t know. When he was done he approached me again and since my mask did not cover my nose he rudely told me to cover my nose. He apparently was the mask police and made himself feel good. Well I went and took my business to staples and they earned my $2000 in printers I bought 💪💥 will not return to that Best Buy 😂

In all the years this store has been here Ive never had any problems with them. Good service and usually have what I want in stock.

I purposely ordered online and opted for the curbside pickup to avoid entering the store. Followed the directions to the letter, waited 15 minutes and no one came. Finally had to enter the store and do all the transactions. While inside, 3 people entered the store not wearing masks. This is what I wanted to avoid. I was told by the staff member that they were understaffed. Why bother with this system if it does not work.

I only go there if I need a product I cant find anywhere else. The staff was very friendly and helpful. Prices are a bit high, but nothing outrageous. Good selection of products.

It is next to impossible to contact anyone at this store via telephone! Customer service is non-existent as you can’t reach a live person. When I did finally reach a live person after being on hold for 15-20 minutes, my call was disconnected. Extremely frustrating! The management at this store needs to figure this out and address it! (I was told the Geek Squad never answers their phone which is why theirs just rings.)

Its sad Im not a tech savvy person however I went in to buy a $700 - $900 tablet. I had decided on either a Samsung or an IPad. I had a question about the Samsung Pen. The 2 employees working the technology section had no idea at all. My question was not rocket science. How do you charge the SPen? I told them I had Googled and YouTubed and still had not found a definite answer. I left without a tablet. They didnt even know that it was sold with an SPen, as in NOT SOLD separately. I knew more the Samsung and Apple tablets than they did. They said Google it or Youtube it. Hummmmm.. Hello???? You must not have heard me when I was telling you other things about what your selling that you didnt know. UGGG.... Nevermind.... Said thats a great idea and walked out!

Perfect service.. Found my new lappy. Data transfer from old one (bad video card) took less than 1 day!!!!

I went to get a cord I needed for my Roku. There wasnt any out and this young salesman made sure I left with my cord. He did everything he could do to make sure he found what I needed. Needless to say he found exactly what I needed at a decent price and I went home and relaxed and watched my Roku. I wish I could remember his name. Grrrrr!! Great salesman tho. Made my time there better.

Great place to work! Super great employee benefits!

They never have anything worth buying at the store all the stuff worth buying is magnolia

Friendly employees,nice management. They always make sure you receive the help you need and are willing to look in back for anything if they dont have it on the floor. Polite and respectful towards service animals as well as their disabled handlers.

Great when you go in the store. But dont try to call you wont get anyone on the phone. It reminds me of calling the DMV.

We got excellent customer service in the electronic section.

We went in on a Monday evening and the place had only a few customers other than us. We went to purchase a new TV and already knew which model we were going to purchase. The item was in stock and easy to locate among the huge section of TVs. The sales rep was helpful and friendly. We browsed sound bars and miscellaneous items near the TVs and I noticed the displays were nice, labeled, and functional. While browsing, I had a couple other sales reps ask to help me (friendly, not bothersome). Overall, good experience.

Despite the current situation the employees at Best Buy did a good job making sure I was able to pick up the items I need.

Curbside pickup contactless did not work out that way. Nobody noticed that we had checked in to get our item. Waited over a half hour then saw employees with an empty cart and saw they were getting ready to close and picking up the curbside parking markets. Told them we had been waiting a long time. They said they were understaffed and no had noticed our checkin. They slowly finished picking up the markers and then talked with a couple people in the parking lot and then went in and were back in another little while with our chest freezer. They were not wearing their masks and they came up to the drivers side window which we closed quickly.

Called ahead. Was told there of the item I needed was there.Went in 35 minutes later.Zero inventory.When I inquired. Sales clerk said if you called to inquire it was Minnesota that answered. They have no idea what store has what.And then he left.Didnt offer to call s different store. Or options like ordering.Just walked away

Only place I could find that had the TV I wanted, prices were good, nice people

Great place to get electronics such friendly staff

Toy aisle was dismal. Not much selection and no great sales. Hardly any star wars items. They need to carry more stock.

Geek squad fixed my computers! Yay! And the folks working the sales floor are helpful and friendly.

Try to call to see if have items in stockhad to listen to message about covid19 for long timethen listen to store rules because od covid19then wait for 20 minutes for someone in store to answerbefore i give up and hang up.best buys does not care about customers or employees would answer phone.i will take my business to whoever answers next callbest buys lost paying customer ,i will never go back to store that cares more about covid19 than customers, we can distance ourselves without best buys acting like rulers

William was Very helpful, went out of their way to reschedule during this covid,as I was running behind. Thank you for the purchase of my t.v.

I can always find great prices on brand name open box or display items. Lower prices than anywhere else in store or online.

Great place to go no pressure sells but help if you need it

Nice employees and they let you do your own thing without being creeped on. Great service if they dont have something you need they are very willing to go out of their way to assist you.

Very prompt and knowledgeable staff assistance. Discussed different options for a new computer. Did buy a new computer. Had lots of help when buying a health tracker watch. Good experience both times.

Great service with the geek squad had my computer fixed in less than 2 days

Best Buy was doing only curbside pick up in the rain today and I just came for a new movie but an awesome employee in a rain poncho waved us up and went in and grabbed the movie for us, rang it up, and then brought it all back out in the rain. Super nice guy, made my day better.

I went in not to buy anything, but to test mechanical keyboards. They were very helpful, letting me try a few different keyboards with various switches and taking to me about the trade offs. Ill definitely be back for more gear when I need it.

I broke my phone and was in a hurry to get a good replacement for it. I walked in and in under 15 minutes I walked out with an activated new better and cheaper phone. Service was great. Thank you for everything.

The associate was very accommodating and also very nice. We got just what we needed!

Fast and convenient pick-up

The staff was incredibly helpful. I came in to buy a new phone, and they helped me through every step of the way. Everyone made sure you knew exactly what you were doing, and how much you are paying. Great overall experience.

Very helpful knowledgeable staff. It is kind of annoying how they hover so thats why 4 stars. I understand protecting their stuff but to feel like you are being watched is an uncomfortable feeling. Still, I found what I was looking for and the staff was friendly.

My son knows his stuff about computers. Hes impressed by the Carbondale store. It is a smaller store but they have a great selection and good staff

Had what I needed was real helpful

Great selection of electronics.

Great service was asked multiple times if I needed any help, found what I needed right away. Store was clean and presented well.

Wonderful products...of course high prices!! But some good sales. Sales associates were very nice n helpful! Will be going back again.

Very limited selection of modem/routers. Shelves had much white space. Only 1 DOCSIS 3.1 that I saw.

We were disappointed in the fact that our team member was not very knowledgeable about the product.

Nice people, asked if I needed help and then left me alone to look for myself. Like it when left alone to look by myself but I know there is someone to help if I need them. Good selection of appliances.

Nice and clean and well kept

Had the best experience while buying a phone Brandon was busy so Cooper answered all my questions then by the time Brandon was available I was ready to check out. Thanks guys for for the awesome help today. Best buy is the best place to a Verizon phone for sure. Customer service is 10 stars.

Crazy busy but nice service

Geek squad is there to help. Helped me out with daughters phone. Thanks again

Best Buy Boy was right there that Thursday noon when we went to procure a HDTV antenna. Once he determined that we were there to buy he did all he could to answer our questions and enter the order under his log in. My wife had to have it when the satellite TV is goes out in a storm.

Absolutely incredible selection of electronics. At this best buy, price does matter because the quality is fantastic every time. Only complaint is the movie section for animated movies and TV Shows is very lacking compared to everything else.

Best Buy ALWAYS takes amazing care of us!!

Don’t expect any sort of customer service shopping here. One employee “working” in the TVs who claimed he had several other groups needing help. I guess if you call circling the aisles and pretending to straighten merchandise while people are waiting good service then this is the place to go. Plenty of other employees standing around doing nothing. I was there to exchange a TV but just returned it instead and will buy elsewhere. Guess they don’t care about losing $700.

I wasnt allowed in, so I went in, very little stock.

Prepared for social distancing with masks and hand sanitizer and they operated as normal business to me.

Didnt have what I needed. Store was a little pricey.

Great customer service.

Very clean store with extremely helpful employees. Unlike some other stores, theres always someone close by to ask for help

I had a great experience at thos best buy. The staff was welcoming and always offering to help you. The place was clean and organized with a lot of variety of electrics.

They are really good at knowing the products they sell TVs to computer games and phones also the watches that are now

I usually have great luck at best buy. Staff is helpful and knowledgeable about what I have been in the store looking for.

Went to Best buy and found replacement transformer for computer speakers. Only $24. Sure better than having to buy new speakers for $100.

I just purchased a phone at Best Buy. Brsndon, my sales clerk was knowledgeable and helpful. Two enthusiastic paws up! Positive experience; highly recommend.

In store service is great. Not a lot of selections due to area and their open box selection are very low spending what you are looking at. On the phone though expect at 29 minute hold even though nobody is at the store. Store associates hesitate to answer and I’ve looked at it while calling and sitting at the store to see if anyone would answer

The lady who helped me was very friendly and I was able to get what I needed and out really quick.

Cooper, the gentleman who helped me pick out my new laptop, was absolutely wonderful! So knowledgable and helpful. An absolutely great experience. Ill be going to best buy for all of my electronic needs from now on!

I had a great Thanksgiving Day experience here. I was able to get a credit account and take advantage of a great deal on a UHDTV thanks to a very helpful associate. It made for a pleasant experience overall!

After going to Staples looking for a hard drive for our security system and being shown a pony memory card we went too Best Buy. We waited a few minutes on a young man to finish with the customers he was assisting. We took himn what we needed and he went straight to the hard drives. He discussed what the best hard drive would be for our needs. We were done in under 30 minutes and we had EXACTLY what we needed!

The ladies working the pick up order department was very nice and helpful.Zach in the computer department was very helpful in explaining things to me as well.

Great. I love the service here. The dude with long hair is super friendly

Run of the mill Best Buy, but limited local stock for many items. Pricing is however getting better. I use it mostly for the hands-on experience and typically look elsewhere online for slightly better pricing and lower tax rate.

Had the best visit to Best Buy ever. Met a sales person, Cooper, who was/is the most knowledgable Ive met. Answered many questions very simply and clear. Thank you Cooper!!