Love this star bucks great customer service!

This was my second time ordering from this location. And both times my coffee tasted delicious. Thanks again and keep up the good work.

Apparently they fill online orders before in store orders.... They told me it would be a 20 min wait for just 1 drink despite the fact that i was the only customer present. They didnt even mention it until they took my order... At least it,was before I paid... Waste of time, just go to Biggby.

Used to be my go to, but last two times I ordered for “in store” pickup the door to the place was locked, employees pretend you’re not there, phone gives a constant disconnected signal, and 20+ cards in the drive thru. Waited 25 minutes the first time before finally canceling my order online (since you literally cannot get a hold of any of the employees) and the second time I didn’t even bother and cancelled my order online immediately once I got there and they were doing it again.

Ordered online for in store pick up & the doors were locked, called and got no explanation from an extremely rude employee and had to wait in the horrendous line anyway. If you’re this short staffed turn off the option to order ahead of time! The order wasn’t ready when we got to the window either.

Great service esp being my daughter needs her coffee a special way...and the girls were great.

I put in an online order. I went to go inside and pick it up but the door was locked. We also tried calling multiple times but there was a busy signal, like they purposely had the phone off the hook.If you cant pick up inside why do you allow the option?I feel ripped off...

Ordered through app so I can pick up in a hurry. When arrived found the store was closed to get in and I could pick up only through drive thru, which “eliminated” the app usage convenience. Hence I had to folllow a long line, just like I never ordered ahead.I do understand there were strong reasons (not sure which: covid related, employee shortages, etc) to close the lobby, but then there should be also an app sign - message - or something preventing me to order “ahead” and expect to get my order quick if that was not going to be the case.I was in a hurry and I could easily select at least 2 or 3 other different locations in my driving route, if only I knew it in advance.No issues whatsoever with the order itself, drinks were as expected.

Furious! I ordered on the app, it made NO MENTION that you could not go inside the store, it even said on the app How to Pick up - In Store Well, the store is not open, only drive-thru. If it had said that on the app, I wouldnt have wasted my time. I spent $9.75 for an order I didnt have time to wait for in the drive thru.(lined up all the way to Lotz Road on Friday morning @ 7am) So, Im out $9.75 and I have no breakfast. I get that there are less employees right now, but update the app so that people that dont have time for the drive thru, dont order.

They need to turn off the order ahead if they do not intend to open the doors for pick up. I get these can be difficult times with staffing and I will give the benefit of the doubt but taking orders with the phone off the hook so people cannot request a refund when there isnt a reasonable means to pick up the order is bad faith business.

They are always so nice, get my drink correct, and have lightning fast service. Love it!

Only quick and friendly if you come at 6am

Im trying to eat healthier, so I ordered a lower fat, smaller size of my usual drink - it totally hit the spot!

A poorly managed store. Mobile ordering is available but it turns out the store is closed and locked to pick up. You dont learn this until seeing the sign on the door. Customers forced to wait in 1/2 hour drive thru line to get mobile order. My hot food is now cold and iced espresso watered down.

Always have my stuff ready every morning and employees are nice and always greet everyone!

Longest wait ever. There can be a few cars and it will still take forever to get 1 drink. This happens every time. Employees are really nice, but the owner/managers should at least respect the customers by putting an expected wait time outside since there’s always an excuse for taking forever. I waited 50 minutes today and 1 hr and 10 minutes last time.

This location is always busy. They were fast, efficient and would keep you up to date on whats going on with your drink. I had to buy a gift card along with my drink.

Quick and easy ordering through the app. The line was long, but that isnt their problem. It took maybe five minutes total, along with asking if I needed a straw. I havent had that so far; I appreciated that.

Cant pick up in store. Why on earth is there an option in the app. Waited like 20 minutes in drive thru

Great service everything is super fresh and perfectly made

The food isn’t bad but it takes way to long. I am righting this while I’m waiting for my food and it’s been like 25 minutes. I will not be coming here again, canton is much better. And if you need a grab and go, don’t come here 👎

The service at the Ford/Lotz location is attentive.

Line was pretty quick all things considered. I had them make 4 things too and they all turned out how myself and my coworkers wanted.

I live near the Starbucks off central city and warren. I travel to this location because the staff and quality of drinks and beverages are in no comparison. Ive been to many Starbucks in the surrounding cities but this will forever be my favorite one.Nikki is a barista there who is always very kind to me and asks me how Im doing, because I visit this location regularly. The staff are incredibly nice and always make the best drinks, I swear by it.

Ran by to grab me a caramel frapp, Cal was great his customer service was great 😊

IF YOU WANT YOUR COFFEE IN A HURRY THIS IS NOT THE PLACE.

I mean they were busy but something that you really cant avoid and neither can they. Theyre ere so nice and very friendly for being as busy as they were. I like this starbucks better than the one by my house. It could be because the one by my house is never ever opened. Just randomly once in a while they are. So I see definitely drive out of my way to this one.

No complaint with the product, but service was incredibly slow - it took me 20 minutes to get 1 drink & 1 muffin, with only 3 cars ahead of me - & all of them had small orders. I expect a bit of a wait during the week, but this was early Sunday morning

Quite a wait for a $$$ coffee. I guess thats why I only go here 1x a year.

This isnt the closest Starbucks to me, but its worth the drive for my morning coffee :) My drinks are made perfect, and the staff is awesome.

Crowded, but fast service! Distancing not strictly adhered to. Surprised to see so many local folks at a coffee shop during a severe spike in the Pandemic

Great service today - thankfully only 2 cars in line and got right through in 10 min. Staff super nice and friendly!

Order ahead is always the best way to go. They are always busy

There was a huge line at the drive thru, but we went inside and placed our order and was in an out quickly! The glass needs to be cleaned behind the syrups, looks messy.

Good drinks. Fast service. Busy busy.

Great experience! But...Needs sugar free mocha. The barista was so sweet! And helpful. I come there every tuesday ! Very thankful of her knowledge.

Had a super nice barista who even gave my little dog a free “ Puppaccino”!!! My latte was delicious and the man in the car in front of me paid for it so I paid for the order of the car behind me. Warm fuzzies all around!!!

Long line but it went quickly.

Would not recommend. I’ve ordered from here twice and both times they got my order wrong and I was overcharged for drinks (ordered a grande iced latte and got a venti hot latte) no compensate for the mistakes on their half. Will not be coming back to this location.

Maybe its because Canton doesnt have any local competition, but this Starbucks is a good notch below average. The Barista couldnt answer whether the egg dished in the case were Gluten Free. Really? And she answered like she didnt care. I nearly scalded myself walking to an outside table when I stubbed my toe on severely uneven cement and nearly fell head over heals. They have a heavy drive-thru crowd here. Maybe they dont give a darn about walk-ins?

Its fancy coffee.

Its Starbucks so most people know what to expect but this is my local store and I love the friendly staff here. They know me the minute I start my order in the drive thru. They are good about reminding me of accumulated stars etc. Love this particular store.

This place is pretty slow. Have gotten lattes that look and taste like its only milk. If you walk in when they open, they arent ready. They changed their hours and pushed them back later... thank goodness Biggby down the street still cares for essential employees and are always on their game. Just wish this starbucks and biggby could switch locations.

Worst Starbucks i ever been in my life. I was getting old wile I was waiting for a f...... late and it wasn’t 1st time that’s why i can’t stay silent anymore.

I ordered a large black coffee and a small hot chocolate I ended up getting a small black coffee and a large hot chocolate that was the only time Ive ever been there not a good experience

Great location. Hardly ever get an order made wrong. The line moves quickly and the workers are pretty great!

The drive thru is always long and takes like 20 minutes...

Would get breakfast at Starbucks twice as much if they they could serve you whats on the menu...how do you just run out of things thats a terrible business model. Didnt receive a full refund when I decided I didnt want the offered substitute, got gift cards that I dont want to use that are worth less than what I paid for the sandwiches.Two months later tried again. They still dont have in stock what they offer on the menu

Great service. Delicious coffee.

Just good place first time there.

I typically enjoy Starbucks drinks and the customer service is typically phenomenal. I understand that different people work here, and some may be great and friendly, so I hope if you decide to go here, you get a friendly worker! My overall advice is to go half a mile to the other location on Ford Rd. Because my customer experience here has been pretty bad. The staff has been uninformed of promos and updates in the app that definitely should be discussed via communication from managers/people leaders. When the app has given me news/updates, I go to this location and they seem oblivious to what I am talking about (IE: when Starbucks rolled out the QR code in the app to scan for rewards and pay any way, and then other news/events). Ive even had stale bakery items here that Ive ordered before at other locations and loved: thankfully the preservatives kept the mold away, otherwise who knows how badly I could have gotten sick on an old, and I mean old, bakery item. Ive been pressured to change my standard order because it was too cheap. Lol. Quad espresso is my go -to (and if you are reading this and looking for drink inspiration from a seasoned barista such as myself, order quad espresso over ice in venti cup, add 4 pumps vanilla, 4 pumps hazelnut, cream, and sweet cream cold foam). Im not sure if this $5 drink is too cheap for them, but it is delicious. Maybe it is so delicious Ruths Chris should start making it and selling it for $20. Anyway, I hope that this location doesnt feel offended by my review, because I believe they can do better. You got this, guys!Edit: I asked the name of the person who told me my drink was too cheap. To get 4 shots of iced espresso with cold foam, Id have to pay a lot more (exact words- I was flabbergasted!) was Adam, the manager. Mind you, this drink is definitely on the menu and I could have and should have ordered it in the app, but the app wasnt allowing for ordering at this location. Adam told me he could make it as a latte with extra shots and it would be a better price for them (~$8). My drink is typically about $5 and Im not interested in extra milk that comes in a latte. I decided Id go to Ford Rd, where the girl who made the drink said it sounded delicious and wanted to try it!

Supposed to open at 5:30am, 6:10am and they still arent open. I placed a mobile order so Im stuck here. They are actually using the flashlight on their phone so they dont have to turn the lights on.

Great experience a tad slow at times but overall I enjoy it

Drive thru so slow but inside service is good!

A very solid place for coffee here, they are very good at getting my orders correct and making everything in a timely manner even when packed full of customers

This location has gone downhill. Pretty much any other location in the area is better than this one. Be prepared to wait.

2 people in store ordering and we still had a 15 min wait, ridiculous

One of the worst. This is why I started going to BIGGBY on Ford ford.. never disappointed.

Beyond slow. 20+ min every time. Menu items weren’t available.

Friendly staff Always have coffee made right and on time

A good coffee shop.

Workers very friendly and drink was delicious

Visited July 5th, but everyone was so nice. The team greeted us with smiles and hellos. Food and drinks were all made correctly and quickly. One of our favorite stops when we visit the area. Thank you!

Drinks are made correctly and the staff are polite

Awesome and friendly staff! Delicious drinks and cake pops!!!

One best starbucks to go to

Quick and very friendly.

When Im in Michigan one of my favorite Starbuck location. Service is great. Drinks are made well.

Best Starbucks I’ve been to!! Ask for Karra she’s the best barista ❤️ She’s always making sure we’re taken care of. Always positive and happy when she’s working!

Well, I like this place because my daughter likes it and we meet there for a coffee for her and a hot chocolate for me! I love spending time with her and getting a hot chocolate is a bonus! They have great croissants too!

One of the best Starbucks and the staff is excellent

Great customer service. Enjoyed my drink.

Standard Starbucks service expectations. Can be a bit overbearing regarding mask usage if staying inside. Drive-thru is typically busy during peak times. Can take 10-15 minutes to get through the line at times.

I like this Starbucks the crew there seems to work well together. At their busiest time I still get out in minutes.

Very friendly staff. Never had any issues with ordering.

Its starbucks, unless you have been off planet earth? Its a coffee house that caters to adults.I have never known anyone to give children an espresso.This is an adult store, yes you could bring children, yet someone attempting to enjoy a $5 coffee type drink and read their email in a relaxing atmosphere, would truly not like a screeching child as part of the ambience.

Red eye was soooo fresh....stout too.... Turkey and pesto was literally the best sandwich Ive had in months.

Manager is nasty when asked for a receipt for my order. Not sure why the managers brain doesnt work but treating customers with an attitude does not encourage repeat business. Did not get the managers name as it was not clearly printed on his badge. Manager on duty at 9am saturday August 3, 2019 needs to quit and take a bath. Not a good idea to come to work with a huge beard while working around food and not have at least a hair net. Yes, I will be calling the health department. This place needs to be shutdown.

Cozy location. Good place to take a meeting inside or outside.

Very friendly staff who are you familiar with what I order every day

Some lady with a nose ring and cat ear muffs (who seemed to be an employee, but who wasnt working there at the time) stood at the counter talking to the employees SO LOUDLY for over an hour (talking about how shes so tired, personal problems, etc). She was so distracting and the employees did nothing to tell her to stop being so LOUD. She kept going into the back kitchen area and clearly has no concept of how obnoxious she was. Not a professional way to act. Usually Starbucks has great customer service - this lady ruined it for this location. The employees shouldve said something about how distracting and obnoxious she was.

Fast drive thru!

This Starbucks used to be so nice and convenient to have a drive through especially when you have small children, but the staff is so rude and Im afraid to order what I really want since they treat me so bad for it, and wont get the order right ever anyway! So glad there is now another one down the road so I dont have to go to this anymore except its totally inconveniently located! But Ill do it to avoid rude people that work here.

Quick and correct

The manager is so rude with people

Wrost starbuck expericence ever!! Ordered and paid in store and waited 15+ minus and then was told they didnt even see my order!!! There were mobile orders coming and many drive thry orders and they just thought customers in store can wait forever! I walked out right away as my movie alreadg started. Missed 10minutes of my movie and dont even have a coffee now.

Fast and friendly service! Excellent drinks!

Anybody that knows me knows I love my Starbucks lol. Its nice to find them along the road when youre traveling. This one was great

Quick and efficient!

Amazing place... Although a little pricey (show me a coffee house that isnt... After all, coffee houses are a luxury), the Canton, Michigan store is the best. Ive been to Starbucks stores in the UK, and all over the US and the one in Canton (my local) is head and shoulders above the rest. The baristas are friendly and attentive ...so much so that whenever I visit, I dont even have to place my order... They already know what I want... and for a busy location, thats a huge thing. Those guys deserve a huge raise... They go above and beyond every single time.

The staff here changes so frequently, I have never had a repeat server, but even than my orders are perfectly understood and have gotten to me in timely manner. they are mostly well stocked. but I use them mainly for the drive thru.

Had a gift card and came here to use it. Overall was decent prices are high in my eyes for overall quality.

Love the blonde light roast and they make it fresh! They have great customer service and fast baristas! Yay☕️

Absolutely love their White Mocha. Always get excellent service no matter what location I go to.

Great

Adam went above and beyond to make my difficult selection easy. He really left a positive impression on Starbucks as a whole

My drink was BOMB!!!!

Good service

The staff is always very friendly and my order is always made perfectly. My favorite local coffee shop.

This location is dirty, inside and out. Today they are closed for inside and mobile service also. Maybe they are cleaning now but not customer friendly to do so. Its 12 45pm and lunch time.