This morning I made the mistake of going to the Verizon store in Canton. I noticed the store was closing early today because of the Holiday and I made sure to call in advance. When I got no answer at 10:35am I ran out to the store immediately to catch someone. I got there no later than 10:45am and saw the pair of 2 inside the store. Relieved as I knew the store was still open I tried to go in the door, to my dismay it was locked. I looked over to the gentleman on the right behind the kiosk and knocked. As he looked at me he looked at his empty wrist and pointed as if to say I was too late. I thought that was incredibly rude so I pulled out my second phone to show that I was merely here for an answer to my question. I got no response the second and third time I knocked, so I took some pictures of the hardworking team diligently ignoring their prospects before leaving dissatisfied and disappointed at 10:52am.

The overweight guy working today has serious anger issues. In a rush I walked in without a mask. He asked me if I had one and when I said no he lost it. Was simply looking to drop off a piece of equipment but will find an alternative location. Ps the place was a mess.

The staff at The Wireless Zone is great. What shoppers need to know before going to this store is that it is not a Verizon Wireless store. The deals are different than most at Verizon stores.Also, it is important to bring a list & stick to the costs. Generally speaking, smart shoppers will always do better. Along with your list bring paperwork printed off Verizon.com & at least 2 other comps.

Above and beyond customer service and professionalism. Specifically Chris, who quickly was able to locate my same-day order, and went further to show me how the set-up will go using an in-store unit to explain how to manually configure my router and cable boxes. In and out in 10 minutes. Grateful for Chris’ help and efficiency of this store. Highly recommend!

Chris went above and beyond upgrading me from a basic phone to a 5G. There were several steps involved and he remained patient and kind throughout! I highly recommend him and the Canton store

I’ve had horrible experiences with Verizon in the past and was genuinely just considering switching to another carrier, but Thomas Farrell at this location changed my mind. He was very patient and took the extra time to help me figure out a solution to the issues I’ve been experiencing with the company. If there is a raise out there, this man deserves it 100 times over!!

I want to thank Tom Farrell for all of his help getting new phones for my family of 4 last week. We had 3 old phone and needed to upgrade one and add a new line. Tom took the time to look at all of our options on my account to get us the best value, and we ended up with 4 new phones at a lower cost than we would have gotten for the two that we were planning on. I appreciated his patience and thoroughness to explain the phone options, the plans, and the protection. He also did the upgrades and put on the screen protectors and cases. His help and attention made the whole process less stressful for me. I would highly recommend working with Tom and Verizon in Canton.

Chris gave me the best service Ive received at a verizon and very professional and polite. Would highly recommend to go see Chris at the Canton location any day of the week

I HAVE WONDERFUL ACCOLADES TO SAY ABOUT Thomas Farrel in the Canton store. HE WAS THE MOST HELPFUL AND MOST PATIENT EMPLOYEE OF VERIZON. HOW FORTUNATE YOU ARE TO HAVE HIM. Sincerely Sheila Levine

I made an appointment to see Chris… he was very professional! Answered all my questions and took the time to help me with my new phone. It was a pleasure to spend time with him. He was great! I give him a 10.

Chris at Verizon Cobbs Corner was AMAZING!! He helped me switch all of my Android stuff to iPhone, and went above and beyond to make sure everything went over, even on a second day! I recommend going there and working with him 1000%!!!

He was great. I didn’t know how many deals I could get and I ended up updating and saving on the deal. Chris was very understanding of what I needed and I am totally happy.

Chris and Tom were extremely helpful to me today. I appreciate their patience. Many thanks.

I went to pay my bill at Verizon (CobbsCorner ),and the staff was veryhelpful , pleasant and knowledgeable.I will definitely go back!!! Thanks Tom!

Tom was very helpful. My reason for not giving 5 stars is that he was by himself in the store, so everything took much longer than it needed to. Not his fault at all, but there seems to be a staffing issue.

JT helped me tremendously today. Highly professional, knowledgeable and friendly.I would recommend this gentleman to anybody for help.

Chris was quick to understand my needs, did not try to over sell, and was pleasantly patient with my many questions.

Tom was fantastic. Very professional and polite. Great experience.

I had a great experience with Brendan last Friday while trying to fix the problem of multiple spam calls that I had been getting on my phone for weeks. I would block the number and I would keep getting more and more every day because they would just change the last 4 digits of the number.He worked so hard calling Verizon to take steps to fix the problem and staying on the phone to come up with a solution that would block the calls and solve my problems. He absolutely went above and beyond to make sure that everything possible was done to stop those calls for good. I have never seen such dedication in an employee. He was kind and courteous and assured me that this would get fixed no matter how long it took. Great service, he was very knowledgeable and helpful. Can’t say enough about this awesome employee. An absolute asset to the company!! Thank you so much. Marilyn Caliri

Tom and Chris (the retailers who helped me) handled my tasks while multitasking with other customers, great service!

Everyone here is awesome, Tom, jt, Chris. Best ever. Considerate, knowledgeable polite....AWESOME

JT helped me a lot with my new phone and optimized it best to suit me. Best experience from Verizon.

Went for a new phone, JT was very helpful and made the transition totally painless. Would definitely recommend.

I worked with Alex, he was helpful and very informative! He was patient as my husband and i had a lot of questions (we aren’t very tech savvy). He didn’t pressure us and I felt completely comfortable. I highly recommend this location, if you want great a great customer service rep ask for Alex!

Chris was awesome and so knowledgeable Verizon is lucky to have him. Great personality!!

Best Verizon store to get phones and for tech help. JT and Tom are great!

Chris did awesome. He was very helpful.

Quick, friendly service. Chris gets right to work and gets you on your way without a fuss.

Great customer service and was able to answer all questions! Also was very quick I was able to get in and out the store in a timely manner. 5 stars

JT was very professional, extremely helpful and explained everything easily so that I could understand it. I would ask for his help next time I came in.

I had the best experience with JT and Tom. I am not technical and they handled everything for me. I am seriously impressed with their professionalism and for making the purchase of my new phone so smooth and transferring all my information. I HIGHLY recommend these guys. I am beyond happy!

Alex was great in explaining everything I needed to know and it was very extensive. I was completely ignorant of how to work my iPad and other information related to computers. Alex gave me all the information I needed and was extremely patient. He is truly a fine representative of Verizon.

JT was very helpful and knowledgeable. Five stars!

I was very lucky to have Tom to help me!

Toms great very professional, we really appreciate all the time he spent with!!!

JT was fantastic! 10/10 customer service and highly recommend!!

My son needed a new phone and we were delighted to work with Alex. Alex went above and beyond to give me any my son the best possible service. He was so polite, and easy to talk with, and explained everything he was doing. Usually I get irritated when I have to sit in a cell phone store for a while, but Alex made it so enjoyable and my son and I actually enjoyed his company. If I ever need anything at Verizon I promise you I will go directly to Alex. He is a true professional, and a wonderful salesman!!Also I think this is my first ever review with anything so you can imagine how impressed I was.

I was delighted with the customer service that I received at the Canton Cobbs Corner Verizon location during my recent visit!Sales associates Seth and Tom provided exceptional and speedy service to me when I was in need of a new phone on short notice. Additionally, Andrew was extremely helpful and resourceful when it came to working with me to find the best phone for me ,given the price range I was looking to stay in.They were personable, down to earth, and overall great people to work with!No one likes to feel burdened of all of the different things you need to think about when having to quickly purchase a phone, and they made it a great experience!I definitely will be back again and highly recommend using this location and team!Thank you so much for a great experience!

I had a wonderful experience today. Tom was extremely helpful and patient, making the process of buying a new phonw easy and enjoyable.

I can’t say enough about how professional and helpful Alex was at Verizon in Canton. Not only did he walk me through every option to buy new phones.. but when it came to setting up the new phones he was incredibly helpful. My phone was easy but ran into some complications with my fathers transfer of info. He did not give up and stayed late to finish it and make sure everything was a success. He is pleasant, patient and knows his stuff! Verizon this man deserves a raise! Hold on to him. Needless to say my father loves his new phone and can’t thank him enough!

Always appreciate the great service I get from Tom at Verizon!

Alex was a great help with my phone and he ended up saving me a lot of money that I did not need to spend. Thank you Alex

Gentlemen at the Canton Verizon store were excellent. Thoughtful, polite, and knowledgeable. Outstanding service.

Went to Canton location to switch out a box. Dealt with Brendon. Extremely friendly and efficient!

Tom was great in resolving my replacement needs quickly and with kindness!

Excellent customer service and also prompt with J.T.

My wife and I recently moved to Canton and were in a tight spot - we are working remote due to COVID and didnt have access to the internet in the new house. I spent hours and hours on the phone with Verzion Fios and when I finally got through, they told me that I needed a technician to come out to update our system and the next available time was 10 days out!We needed to work and didnt have anyone nearby that could help us out (and our offices are closed - kind of a perfect storm). I tried many times and ways to push up the install date by calling in to the customer service line and wasted hours without any luck. I had almost given up when I decided to call the closest Verizon store in Cobbs Corner.My representative Henry, his manager Tom and Account Manager Micah absolutely saved the day. Henry took the lead and was super professional, understanding and diligent in hearing me out and discussing different options for solving the issue. It was clear that this isnt a punch-in/punch-out job for Henry, he is completely focused on delivering the best customer experience possible and he certainly did for us!He and his team pulled some strings and they were able to have someone out the next day. Our technician, Tony was also very knowledgable and friendly and great to work with. Thank you Canton Verizon team!

I meant to go to Shaws.I met a guy named Seth he was great.Ask for the 4 for 150 deal

Andrew did a great job at setting up my new phone!

Alex did a great job helping me with our Fios interaction. He seemingly went above and beyond our expectations!

Had a excellent experience at this location with Rep Alex. I would definitely recommend this store! Thank you again.

Tom did an excellent job! Would recommend!!!

Tom, the new manager at the canton branch is the best hiring decision Verizon could have possibly made. He is kind, patient, funny, and super knowledgeable. He helped us streamline our accounts and take advantage of discounts we weren’t even aware of to help us get better service with a lower bill. Great job hiring him! We won’t be going anywhere else!

I had such a great experience working with JT. Usually going into Verizon I feel dazed and confused. However, JT had an extremely warming welcome and knowledge base of FIOS that helped me understand things better. Overall, I’m extremely impressed with JT’s professionalism, understanding of technology and other components within Verizon. This made me feel more at ease with being a customer at Verizon and my lack of technology skills. Thanks to JT, I feel like a professional IT person, ha! I would absolutely recommend friends and family to go to this location to speak with JT— as I will be his #1 costumer if I ever have a question again. Thank you, JT for all of your help and thank you for being a light in people’s lives!

Not the best when it comes to phone tech, but Seth there was able to help me out with any questions and offered a lot of suggestions for a phone that worked for me. Brought up a 4 for 150 deal too, shame that Im on my own.But didnt feel any buyers remorse walking out. 10/10

I was very unsure of making the switch from iPhone to android as I have only ever used iPhone. Seth was very knowledgeable and helped me so much with any and all questions I had. The manager Tom was also so very nice and helpful with me switching as well. Thank You so much Tom and Seth for making the transition so smooth. I absolutely love my new S20 Ultra

Tom Farrell is very attentive and helpful!

My husband Chuck& I had the most amazing experience while purchasing our new iPhones JT was extremely patient with us & explained everything to us in a way that we could understand !!! He answered all of our many questions over & over again!!!! He is an excellent representative for your company!👍😊

I do not usually leave reviews but I have had a great experience at the Verizon store in Canton dealing with Tom. He has been a great help and has provided exceptional customer service.Tom helped me to find a phone and plan that is tailored to my needs at a price range suited to my budget. Tom was able to answer any questions and queries I had and made the process of switching to Verizon seamless.Overall it has been a pleasure dealing with Tom in the Verizon store in Canton.

Tom at Verizon wireless in Canton is terrific. My phone froze. He fixed it, saved everything, never got impatient, and updated many features. A pleasure to work with.

Tom answered all our questions about getting my new iPhone12 processed everything for the purchase and transferring my phone data! Great customer service!

Jt was awesome! He was very attentive and patient.

Alex did a great job upgrading my phone. Great customer service.

TOM WAS VERY GOOD, THANK YOU!!!

Alex helped me with my return equipment, and fielded all of my questions. I am moving and was having a difficult time with customer service, but he made the experience easy. He is a true asset

JT was amazingly helpful with my myriad questions and problems. I couldnt have asked for a better sales rep!

Chris was unbelievable service was excellent 9

A great experience. I rate it a 5

Seth was helpful, friendly, and efficient. Because I was lucky to get him in the queue,I spent much less time upgrading my.phone than I had anticipated.My husband and I are happy with Verizon in general, but theres nothing like a positive experience with an employee to keep customers like us loyal and coming back. Thanks Seth!

Seth at Verizon (Cobbs Corner, Stougton MA) provided exceptional service! He was knowledgeable and went the extra mile for my family and I. Would definitely recommend! Great job Seth!

Normally I hate having to get a new cell phone because the process is such a hassle, but the experience I had at this Verizon was so different in the best way. I came in with a broken camera and screen expecting to file an insurance claim for a replacement. The manager Tom was able to get me into a new iPhone 11 and actually ended up saving me money! I wanted to switch from my droid to a iPhone and Tom was so patient in showing me how to use my new phone and transferring all my data. Hands down best experience I have ever had in my 10 years with Verizon. Thanks Tom, you rock!

My cablebox was not working so I went to exchange it.After explaining that we tested everything and replaced some connections with new ones to try to solve the issue, I was given yet another connection to try. I was told that they had no HD boxes and if that did not work to go to another location for a cable box.If no one has a box, one will have to be mailed to me. Should I be waiting that long?BAD customer service.Seemed to me he was in a rush to either go on break or go home.Im actually paying for this?????

Alex did an outstanding job! We ended up purchasing two phones for me and my wife. Great experience at the Canton Verizon store! 😀

Tom is the best Manager I’ve ever met. Thanx,

Canton people were great. Seth was very patient and knowledgeable

Tom was excellent, he was fantastic, he was the man!

Terrific all around, Brendan helped me out !

Great customer service. Employees are kind, patient and easy to work with. I came in on a busy day and had a very comprehensive and fast experience. Steve is personable and resourceful.

My experience this morning with sales rep Steven was excellent. I was very satisfied with his help. They way he dealt with many impatient rude customers while dealing with me was superb. Thanks again.

Great service working with Tom, solved all my issues. Thanks Tom

On 10/10 I called Verizon and asked about getting new phone. Tom answered all questions. And came down in personGot my new phone Spent several hours setting up acct. excellently!!!!

Had a great experience with Tom in store today. Only place Ill go!

Alex is awesome- helped me greatly.

Chris was amazing! Super helpful! The only place I’ll go for my Verizon needs!!!

Canton ad Tom were great!

Ben my Verizon representative was very helpful and assisted me in a professional manner. He is a asset to the Verizon. Thank you so much Ben for all your help. I greatly appreciate it.....Christine.

Hello. Let me share my amazing experience today!My phone suddenly stop working and I went to Verizon store in a panic. Henry and Tom was calm, collect, professional and VERY helpful. I got all my questions answered, they are reassure me everything will be ok.I can’t express enough, how happy I am right now!Thank you, magic workers!!!Uli.

Josh took care of my switching to a new phone.He was professional, knowledgeable, and patient.I would recommend seeing Josh at Verizon to anyone!!!

JT did a great job with our upgrade and conversion.

Seth was very personable and professional and took the time to answer any questions I had, making sure I understood. I did not feel pressured in any way and believe he chose the options that suited me best.

Just got my new phone. Thank you ,Steve, for all your help . Ben was phenomenal. Basically a genie, very patient with the grandmother. Will definitely come back. Thank you ben and Steve!!

Absolutely great service!!! Steve was wonderful in explaining everything, very patient in setting up our new FIOS account. Just a great experience.

Sensational and fabulous experience with Tom down at the Canton Verizon!!!!

I was at the Verizon store to exchange an old cable box for a newer version Ben was extremely nice and helpful. He was polite and also took care of the cancellation of my old box Great customer service

Had a wonderful experience setting up my Fios internet today at the Verizon in Canton. The staff was nice, knowledgeable and the whole process was fast and easy. Thank you, Henry and Tom!

They are great give Brendan five stars!

I want to thank Steve from the Verizon store in Canton. He answered all my questions, was very helpful and very informative. Positive experience.

Had Ben at Canton store He was awesome, explained everything to me great. Gone to this store 3 different times over past few years Everyone was great. Kudos to Verizon

Ben was the gentleman who helped me today. He was extremely professional and patient with me. Such a pleasure to meet someone who takes pride in there job. Thanks Ben

I had to return some cable equipment and Ben was the rep who helped me out. He was great and helped me out quickly. I highly recommend Ben and the store 👍