I finally broke down and got a new phone. Although I bought it at one store, it was Ryan from this store that made the difference. I was not able to get it activated, navigated and to a place of normalcy on my own but he did so in minutes with much patience and expertise. He was also very thorough and addressed questions I may not have had at the time but would have in time. Excellent customer service and he will be missed.

Fredo completely took care of our new phone activation request, including data transfer, consulting on new protection devices, insuring everything was reflected properly on our account, and extended every courtesy and consideration possible to make it an excellent customer service experience. I would definitely refer people to your location based upon the premise that he is there. Please reward him in as many ways as possible. In my eyes, he is consistent with your revenue upside, his service is the product and your sustainable advantage. Anyone can offer a phone. He sets apart the Mobile Experience. You heard it here first... #MikeDrop

Fredo was awesome and hooked me up with my sweet new phone! He was so friendly and helpful and made sure I had everything all set before leaving...he stayed about 40 minutes after closing time even with me. All with a smile! Highly recommend this store and will definitely come back!

Ryan is very knowledgeable and helped me select a new phone. He checked to make sure I got the best promotional deal. Then he set up, transferred all data and explained the differences between the old phone and the new one.

Fredo gave me such good customer service. I came into the store just before it was about to close, in need of a phone upgrade before vacation. He took his time went through the upgrade process, including information transfer, which took much longer than either of us anticipated. Over an hour after the store was technically closed, we were finally done. He was patient and went above and beyond to help me, all with a smile despite it all, and I cannot say enough good things about his customer service!!

Sidney was very rude about an error made in this store on May 16, 2021. Someone at this store on 43821 Ford Rd, Canton, MI changed our account when our daughter came in without our authorization and then changed it back once we were aware. Unfortunately a Veteran Loyalty discount did not transfer over because it was only offered in 2018-2019 and did not transfer if the account pricing changed. Yes it was changed without our knowledge or authorization but that was truly a Verizon error trying to somehow increase sales. We have had to contact Verizon for the last 2 bills to try and get corrected.

Long wait , just to be waited on! It was an Hour and a half! Before anyone helped me. Theyre closed now for good. Verizon is shutting down all the stores that arent corporate owned.

My husband and I had a great experience at the Verizon store in Canton, and Craig took excellent care of us. He made the process smooth and easy. This is the third carrier we try and by far the next experience we’ve had. I would definitely recommend Verizon and Craig’s service to anyone.

Ryan was great help. Very thorough broke everything down, addressed my concerns with the surcharges everyone speaks about monthly. Glad I came to Verizon, let’s see how this relationship goes!

DO NOT RECOMMEND. The store manager is ONLY interested in making a sale and taking your money. And when I asked questions regarding my purchase and billing, he was rude, indignant, and clearly had some ego issues. I was nice in my asking, but clearly a complete bother to him after the sale was made. I originally went in to upgrade my phone and add another line with a new phone as well (as the offer stated), but when I got my bill a month later, I was charged for many things extra that they told me in the store I would not be charged for. After calling Verizon, a service rep filed a case and stated that the store should not have charged me for all the additional fees, and they apologized. So, you have now been warned! Its like dealing with snakes in this store! Based on several others on this thread, I suspect thats part of the stores strategy. The sad thing is that most people dont care to check their bills. So sad this guy gets away with it.

Craig did a great job with helping me set up my new phone. He was really patient while we transferred all of my information to my new phone. Would highly recommend using this place!

Fredo is knowledgeable on Apple & android phones and always has a solution. He is prompt and courteous and best of all patient. I ask for Fredo because of he takes the time to explain all changes and charges. I hate surprises on my bill!

Ryan Hamann Was professional knowledgeable efficient and friendly. He helped me replace my stolen cell phone while calming my nerves and reassuring me. He was excellent

Ryan is the most compassionate sincere sales person I have had at Verizon. He listens wells and is very patient. He really care for your issues and goes beyond to help me understand my options.At last resort we knew my 6 apple was a dinosaur... After checking all the issues the problem could not be solved. Even verizon techs could not solve the issues. Talk to other reps in the area at the Corp company, I felt invisible. Ryan thanks ever so much. I

We had a truly great experience with Ryan. He was very efficient. He checked my account to see if he could get us the best pricing. I really appreciated that. Thank you Ryan!

I had a great experience working with Sidney! She was knowledgeable and patient with all of my questions. She made switching services and getting a new phone, quick & hassle free! Definitely going back!

Had a great experience. It’s been 5 years since I updated my phone and I was educated with all the new items and traded in my old

The process of getting a new phone was super quick and the gentleman that helped me was knowledgeable and friendly.

Fredo was awesome ! Gave me tips and was honest and very efficient with my time . Would definitely would recommend him and come back to his service!

Sydney was awesome, she explained and answered my questions about my old phone and new that I could understand. She also saved me money on my new phone and bill. I recommend here highly..

Wonderful experience with Sidney as my salesperson. She was down to earth and very helpful. Highly recommend for any Verizon service needed.

Sidney was great, again. She makes it painless every time and we walked out ready to go, as usual.I will go to her every time.

I had an excellent experience at this location. Customer service was outstanding. Fredo was very helpful and patient. He explained everything to us in thorough details. He serviced us beyond workhours, remaining patient and professional.All my future service needs will be conducted at this location.

First, they had The Office playing in the background and that always makes everything better. I worked with Cory. He was friendly and not too pushy. It was easy to work with him. I felt they were taking appropriate precautions with the pandemic. I would definitely go there again.

Best service ever you could think about ,SPECIFICALLY IF CRAIGS IS TAKING CARE OF YOU. You always surprise me Craig with your outstanding service. Thank you.

Verizon is amazing! I worked with Fredo and he went above and beyond! he should me how to use the cloud and was very helpful!!!

Craig did a great job, got everything handled efficiently! My wife had 3500 photos to be transferred to her new phone so we were able to chat with Craig and watch the office while we waited. A very enjoyable experience!

Craig was a lot of help and very patient when helping me get my new phone and I really appreciate it!

Ryan was very patient and found the best fit for me. I highly recommend Ryan, he made my experience at Verizon the best Ive ever had.

Craig was very helpful in picking out the right phone and product choice for me. I am very happy with my service.

I was switching jobs and needed to port my number to a new phone. Rep was very helpful and walked me through the process.

Fredo was awesome! Got everything done in a timely manner!

I came in here to set up a business account. Fredo took really good care of me. Actually, he went above and beyond.

Craig was very professional, courteous polite and very knowledgeable. He was also very patient and explained everything in details.

In and out quickly...Ryan helped me find the right equipment for my phone to connect to the car, how to screen shot on this newer phone and viewed current plan and honestly told me why I should remain with it instead of changing.

Fredo was an excellent representative. He was very knowledgeable about the products and as a customer thats what you want and he delivered. Fredo exhausted all options he could to help with our problem and was successful. I felt bad because he was there past closing but he was determined to do all he could to resolve the issue and he did, thank you.

Ryan was so very helpful with getting us upgraded and adding a line. Very efficient as well.

Cory was excellent. Very professional and helpful. I would recommend him to everyone.

Ryan was very knowledgeable and helpful in helping us select a new phone for my wife. We would highly recommend him to anyone interested in any phone needs.

I have been there twice in the last couple months. Sidney is very knowledgeable in all the products she sells. My wife loves her watch and first smart phone. Sidney made it easy for her. Thank you, Sidney!

Poor customer service, ignore me , and Im handicapped. kept waiting for 1hr 45 mins appt never happened. yes call them back told why upset them. just blank. so how would you feel.

Please read carefully.. this might help you avoiding what I’m going thru.My review applies to Verizon in general and this store in particular.Horrible is not even close to describe my experience. I switched to Verizon back in January. Store manager at that time informed me about the promotion “ buy one phone get one free” I got 4 phones for my family.I discovered that I’m paying for 4 phones instead of 2.I was informed that I got the phone activated after the promotion ended!!!I was told by the same manager that I can get generous credit (around 600$ over six months) if I gave my old phones to Verizon .. I got total of 64$ only and I had to fight to get it.I contacted Verizon via chat service, I was told they will refund me the difference that I paid for the free 2 phones.Well, they didn’t. the customer service agent Leslie informed me that I didn’t qualify for that promotion because i didn’t activate them during the promotion time.. even if you got you phones late.In store, over phone and chatting was misleading contradicted information.One more thing... one of the brand new phones stopped working and when I got replacement they sent a refurbished phone that has issues. When I went back to store I was notified that I have an unpaid balance sent to a collector and no one can tell me what is that.Please note that I have enrolled in auto pay.If you have a service with other companies.. keep it.They might not be the best but at least you got use to their dirty games.DO NOT SWITCH TO VERIZON.

Sidney was professional, competent and patient. I have already recommended her to my friends and family!

Craigs the man he’s a great guy.

I had tried to buy a new phone over the phone with an actual Verizon representative and the were inept. Ryan was quick, helpful, knowledgeable and polite. I would definitely suggest going here and to him!

Sidney was a pleasure to work with. She was very patient since we had to back up my phone the old fashion way. We will continue to visit that store for all our phone needs.

Sydney did a great job assisting me. 5/5

I love the idea of having Verizon. The options of equipment are the best. But the price is very expensive, there is no military program like other companies and I am stuck with just two phones and I’m not able to add because of the price. My calls at home on WiFi drop a lot. This used to be a great company but now it’s not living up to the hype.

Excellent service by Sydney! She listened to what I was interested in & brought me the appropriate phones. No waiting when I went mid-morning, everyone had masks on, hand sanitizer was offered. Sydney is excellent! A the staff was very friendly also. Highly recommend this location!!

Excellent service here, they were able to help me with my problem.

She was extremely knowledgeable but also personable and did not rush process.

Not recommendable!Was considering to buy a new IPhone. The representative in the store promised me $750 credit for turning in my old phone. After going through the whole process, which is very time consuming, he told me at the end that it’s only $440 not $750 and that my plan had to be upgraded for additional charges. I felt like I was being tricked and lied to spend more money. Was very disappointed! Walked out and didn’t buy the phone.

Ryan was extremely courteous, knowkedgeable, helpful & solved my cell.phone issue in a timely manner.

They have a checkin system when you enter. I was able to get in and buy a new charger without much wait. Everyone was friendly, socially distanced, and it was clean and organized inside.

Sidney was absolutely fantastic. We were having such a difficult time with the passing of a family member, and she was able to ease this one piece of stress for us. She really went above and beyond and even recommend a great repair shop.I will be forever grateful for what she did for us.

Frodo was so patient and kind. My husband and I switched from TMobil to Verizon. TMobil made the process extremely difficult and Frodo did everything possible to make it as easy as possible. Many thanks to Fredo! Everyone in the store was so nice!

Just had a great experience with Craig at the Verizon store. Received new phone and all of my data transferred successfully!

I received the BEST Customer Service from Corey and I am looking forward to a long relationship with Verizon!

Sidney is great customer service representative, she was very helpful and answered all our questions. My husband and I purchased two phones and upgraded our service with her help and knowledge to give us best deal. We are very satisfied. Thanks Sidney!

Fredo is amazing always!!! Great Customer Service!

Craig was on point. Let me know the difference between all the equipment, analyzed my plan to make sure I was not over paying, and set everything up for me (paired Apple Watch and all accounts!) Overall great experience!

Great friendly service quick gave me all the details I needed. Answered every question I had all around great experience will return. If you stop in ask for Cory definitely a great sales representative.

My introduction to Verizon has been frustrating, fortunately Craig Indyke, he is very knowledgeable and has stuck with me thru it all, a grest employee.

I walked in 5 minutes before close on Christmas Eve and received excellent service by Cory. He was able to get me everything I needed and took the time to get the phone all set up for my wife!

Had a great experience today! If you have Apple questions, Craig is the person to talk to. Outstanding knowledge of products. I’d be happy to purchase future products from him! Thanks, Craig!!!

Cory was fantastic! He answered all my questions and gave honest advice. He even helped me get as many discounts that I could get with trade ins and other promotions! 10/10😁

Sidney is amazing. She makes sure you are getting exactly what you want and everything you need. I know everyone there might be great but I ask for Sidney every time I am looking for a new device.

Frado was very knowledgeable and courteous with great salesmanship. He made our visit a pleasant one.

Sidney was amazing! Super friendly and got us everything we needed (and more😉)! Super easy and fast service! Thanks again Sidney!

Fredo was very helpful. We are elderly and he was very patient.

Very disappointed with their customer service. Originally was looking to switch over from current provider to Verizon Wireless. Placed an order for 2 S20 Ultra phones, apparently not in stock. Placed an order, 7 days later, nothing. No call, no updates. Called to follow up on order and nothing. So I canceled my order, shared my disappointment and they showed no sign of concerns or efforts to correct the situation.

I went in to reserve the new Samsung and after discussing my usage and goals with Craig I decided the S20 would meet my needs for the foreseeable future. Very pleased with the service and honesty of Craig.

Cellular and More is awesome! I have been working with them for about 4 years now and I always leave a satisfied customer. I recently moved to Texas and still will only deal with this store for my Cellular needs and service. Fredo Troy is the best! Keep up the good work, guys!

Very nice and knowledgeable staff! Will be back!

Craig was very very helpful, and the whole process didn’t take long considering I was there to buy the new phone on it’s release date. Wonderful experience!

If it wasnt for how great verizon cellular connection was I would honestly have changed providers after a month back to AT&T, the Customer service I had received by Sidney was actually very great but she quoted us incorrectly and she was not too knowledgeable on the promotions, were promised Gift cards to use anywhere but can only be used at verizon. My cousin also got charged 2 activation fees in a row for 1 phone as well lol. Go to a corporate store.

Sydney was incredibly helpful and very patient with me after I lost my phone. She’s amazing!

Great service. Ryan was friendly and knowledgeable.

The place was clean & everyone had a mask on when my wife & I arrived, since there wasnt any customers in the store, we were help right away. The sale person was nice & pleasant & had patience since we was purchasing two new phone, so all in all we was happy with our experience there.

Fredo is the absolute BEST!! He’s been providing me with amazing service for years and always takes great care of me. He’s very knowledgeable and kind. I completely trust him with all my cell phone needs.

Corey was attentive and understanding, even after I went to the wrong location. I would definitely go back.

Seriously you tell me to take a survey for a $10 coupon and then I do the survey and you send me a coupon that its expired really...??

Thanks for all your help and patience, Ryan! You are the best!

Very professional and patiently solved all the question ,if any one need to see the difference i advice them to visit Verizon In Plymouth, ll,Michigan ,store location in Ann arbor rd and Lilley. the lady was unprofessional.please visit the one in Canton Ford road and sheldo

Was sitting there and it seem like it took forever just to pay a bill. I noticed a employee watching The Office over helping the guest in front of them. The employee who helped me was very rude about printing out a recept for my payment. This is why I left Verizon Wireless. Ive only seen poor customer service!

Excellent service and Ryan was great!

This Verizon store was the first of 4 that I visited about a problem. It was the only one that dealt with my phone issue. I almost gave up on Verizon! Lack of staff and lack of knowledge made the other stores into frustrating experiences.

Fredo was awesome as usual!

Craig was again such a wonderful one and he was helpful and gave me time I need and answer all my questions... He is the best ...

I was very happy with the service, all my questions were answered regarding my new Plus 8 cell phone.

Sidney took the time to answer our questions so we could understand which phone suited our needs best. She was also helpful in deciding about accessories and transferring data from our old phone to the new one. We were very satisfied.

Great service with my new order and the set up. Very efficient.

Jeff was super helpful and patient. He answered all of my questions without hesitation. I upgraded from the iPhone 6s to the 11 and I love it!

Pleasant and knowledgeable reps. No pushy sales. Honest.

Sadly this location has no expertise to handle device issue on newly purchased Verizon plan and device which was still under return window. Other store down the road solved the issue expertly and flawlessly.

Fredo did a great job finding the charge cord that I needed for my Google Pixel

Was here cause they had a sale on fb mktplace and told them I was interested in an item they had and given them a time on arriving. Got there and it was sold out. No one stated it was all gone...very sad n disappointed.

Cory was very patient and helpful. Thank you for a great experience

Ryan answered all of me and my wifes questions got me a new phone and me made a smooth transition over to Verison from sprint thanks to him.

I received wonderful service today from SidneyShe was patient and understanding