I Continue to Only work with GLEN as he is the BEST all around honesty, customer service and great attitude. I Only return because of him have not had good luck with the other two at the front desk. :( Thank you again Glen. I will be back! Lisa

Hailey and all of the bodyshop @ RF Collison are top shelf. Accurate estimate, completed on time. Good communication and flawless work. Highly recommend.

After using another dealership for service and having issue after issue it was nice to finally have a smooth experience. Staff was friendly and courteous, appointment was easy to schedule with no issues, and best of all my vehicle was serviced correctly with no damage caused to it!

A problem with my 🚗 and they are getting it in the same day! I had to bring it in this trailer.

We have bought our last two used Captivas from Farnsworth. We were very VERY happy with the low pressure, friendly, straight forward way your sales manager worked with us then. We will never look for another dealer. Your maintenance staff are also very good to deal with. This is why we travel 25 p[us miles to the Farnsworth Dealership for service. We expect to buy our next car from you.

The salespeople were so friendly, so helpful in so many ways. Any questions I had, they were more than happy to answer them for me. They explained everything in detail.

The service department at Farnsworth Chevrolet made my appointment very quick and hassle free. Glenn was able to help me from start to finish. They definitely value their customers here.

Our salesperson Charlie was so respectful, polite, warm and 100% on his game! Their vehicles are in pristine condition and they were more than fair and accommodating throughout the whole process. I will absolutely be buying my future vehicles from this dealership and I cant recommend them enough! Thank you , Charlie! You are absolutely amazing!

Glenn is AWESOME!!! We had a glitch with service and bad catalytic converters and he addressed immediately with a very reasonable solution and scheduling of addl service. Glenn exemplifies the true meaning of customer service!!

This is my second lease through this dealership. I have found them to be extremely respectful and honest. As a female purchasing or leasing is challenging to say the least. There is a reason I came back the second time, their customer service is the best I have ever experienced!

Everyone was great. Great customer service.

Steve voll was very helpful and explained everything to me concerning the vehicle. He even called me the next day to see if I had any questions. He helped me setup Bluetooth and my android auto

Very happy with my new vehicle!!! Process was very smooth and easy. Everyone was so nice! Thank you Steve for making us feel like family.

Needed a starter on my 4 month old purchase. told me it was a 2 week backup but leave and they would try to squeeze it in. had it back same day.

We had a great experience with the dealership and in particular, our sales person Joe Coyle. Joe worked with us to find the right truck. We reviewed the inventory available and we found a nice truck, which we were ready to lease but when another truck arrived on the lot that was even closer to what we wanted Joe reached out to discuss the new option. He could have closed the deal and moved on and we wouldnt have known. He chose to make sure we were satisfied and, he showed that he listened to what we wanted.

I found a car while browsing online. I live over an hour away from the dealership. The people there made it so easy and a great experience. I was able to only make 1 trip out there and come home with the car. Thank you.

The service team did an outstanding work on diagnosing and working on my vehicle. Glenn in the service department was very friendly and professional . He kept me informed through out what the needs of my vehicle was. Im so glad I took my car for service there. I recommend them to any one looking for honest and quality service department.

I walked into the dealership looking for a new truck an hour before close and Charlie made the whole process simple and painless. I drove my new Silverado off the lot the next day. Id also like to thank Troy for going above and beyond to take care of me and honor the numbers I was given even after I had made a mistake with my trade. Outstanding team!

Great friendly people. Would not hesitate to buy another vehicle from them. Steve was very helpful even on his day off.

Joe Coyle was our sales guy. He was great to work with, helpful and very good communication throughout the process. Ben (finance person) was also great, explained everything thoroughly and answered all questions. Coming off recent negative experiences with a couple other dealerships, my faith was restored in the car buying experience. We had a very good experience here - go see Joe and buy a car!

I bought a certified preowned 2017 Silverado. The deal was straight up. No sneaky stuff. I got a great truck for a fair price. Im very happy.

Charlie Webb along with the entire staff of Farnsworth put in the extra effort to make our experience top notch. Great people, great service!

My experience was excellent. The people at Farnsworth are always friendly and easy to deal with. I’ve bought my last 2 Equinox’s from Joe Coyle. And I highly recommend him as a salesman. Thank you. Keep up the good work.

Quick clean deal. Thank you.

Went wine tasting on Friday when our 2020 Chevy Equinox sound like I ran something over. We looked under the car after hearing a loud thump. We drove to the nearest Chevy dealer which was Farnsworth Chevy. After pulling into the service department we were met by a very nice gentleman that showed us were to go. We then met Scott a service consultant. After telling him our story he showed me the pipe that popped above the motor. He then told me they will get it in to be fixed right away. Thirty minutes later they pulled are car out and told us we were all set. We cannot say enough about the great people and service we received. It was nice to see that this dealership treated us so nice . We wish this dealership was close to Wheatfield N Y so we could go there all the time! So once again to all the great and wonderful people at the Farnsworth group a big THANK YOU !!!! For a job well done. Dan ColpoysWheatfield, N.Y.

Professional, courteous, friendly service. All at Farnsworth step up to the plate and make the customer comfortable and rewarded with great service and knowledge. Thanks again.

Thankful for no charge maintenance after my new purchase! Thank you Chevrolet!

After some research into electric vs. plug-in hybrid vehicles, stopped in at Farnsworth Chevrolet in Canandaigua, NY. Steve Voll showed us two cars, both Bolt EUVs. Fortunately, the color we favored also had the safety and comfort packages we were looking for. Thanks to Steves expertise, a trip intended initially to explore our options resulted in our purchase of a 2022 Bolt EUV. This was remarkable because my wife wasnt quite convinced that we should take the plunge. Steve and the finance guy, Kevin, gave us plenty of options regarding extra packages, trade-in value of our current car, etc. and there was no pressure to buy; the only time factor was a factory incentive that was due to expire the following day. A test drive was then all it took to convince us that we had made the right decision to purchase. All told, we are comfortable that we got the best deal possible, thanks to the expertise and customer service provided by Steve and Kevin.

Stephen Voll did a great job and help me find a vehicle that has everything that I was looking for and that was within my budget. I’m happy with my new vehicle. Thank you

Leasing a car can be a stressful time when dealing with all the details of determining what you are looking for, deciding on a vehicle and turning in your current leased vehicle. Charlie at Farnsworth Chevy made the whole experience easier that I would have imagined. He was very knowledgeable, very friendly and ensured we had all of the information we needed to make our decision. When we picked up my new Equinox, he came right outside to us and greeted us immediately. He thoroughly explained the safety features that were new to me, paired my phone and made sure I was comfortable with my purchase. We met with Troy to complete all the paperwork, he was very professional yet friendly and outgoing. It was a great atmosphere to purchase a car. I would highly recommend Farnsworth to anyone that is looking for a new vehicle! Thank you Charlie and Troy for a great experience in car buying!!

The service department returned my phone call and were able to have me come in the same day after my shift from work. They provided me with valuable information that I needed for when I purchase new tires on my car.

Had a great experience! The sales team is super helpful!

The salesmen were very knowledgeable, and friendly. We had a good experience, and are happy with our new car.

I was very happy with service very friendly

During the buying process most of communications were done via Text and email which was convenient and allowed me to work on it at my own pace. Charlie Web has been my salesmen for over ten years and has the best. Always been quick to answer questions and concerns. He listen to my requirements and presents me with options and I never feel pressured. Does what he can with different incentive programs to give us the best deal. Farnsworth has always been like family from Sales, Service to the Collision shop. Defiantly recommended to my friends and family THANKS

Joe was great! He listened to what I was looking for/needed. I brought my sons car seat to make sure it would fit and I would have enough room when I was sitting in the car. I have purchased 2 cars before BUT Joe took the time to go over everything so we knew how it worked. He even paired mine and my husbands phones up to the car! I have been talking all my friends about his service.

The people at Farnsworth Chevrolet were fantastic.

Very satisfying and memorable experience! Really appreciated the special attention I received. The entire sales staff seemed to be working to make the sale easy and worry free!! Couldnt have been done any better! Great people! Outstanding service!! Love my truck! I will be back!

Great customer service.

I was unsure if I would be able to get financed and Charlie was very understanding. I was never pressured in making a purchase. I was given all options that were available.

Steve Voll, the sales person who sold me the car, made me feel incredibly comfortable navigating my first ever purchase of a brand new car. From the very start when I test drove the car, Steve and the rest of the Farnsworth team were very friendly and extremely low pressure. They went above and beyond to make me feel at ease and answer any questions I had. I will most certainly be recommending Farnsworth Chevrolet to anyone I know looking to purchase a new vehicle.

My experience at this dealership was exceptional. Everyone who helped me through the purchase process was professional, expeditious, and extremely courteous. I couldn’t have asked for a better truck-buying experience!

Troy and his team at Farnsworth are awesome to work with. They had an answer for every question. They really make you feel like Family.

This is our 5th vehicle we bought from Rick Case. He is easy to deal with and makes the buying experience enjoyable.

The service staff is always friendly and more importantly knowledgeable about the productsthey represent.

Good friendly service very professional overall good

Everyone was very helpful showed us around and told us about all the buttons in car what does what

I really enjoyed the buying experience at Farnsworth. My salesman and the finance manager were great and listened to my requests and did a great job getting me into my dream truck !

Quick and friendly service!

Tom picked my car up from my work,had it serviced,and returned it to me. he went above expectations!!!!!!!!. thank you Tom

Very respectful and on the ball

Been a great dealership I recommend to my friends.

Steve voll was and is always a pleasure to work with. Steve did a excellent job communicating the numbers to me and was very knowledgeable on the truck I bought. You guys have definitely earned a return customer. Thank you.

The mechanic that worked on my car did not tighten the oil filter oil has been dripping from the filter

I recently purchased a new Chevy Silverado from Farnsworth. When I began shopping for the truck, I dreaded the process. Farnsworth made the whole ordeal quick and easy. The truck price was the lowest I could find in the area and the fees were surprisingly low. All fees combined were less than single line items that some dealerships try to bamboozle you with. They mentioned some of the extra accessories, options and programs they offered but they did not employ any pushy sales tactics, which I appreciated. I spent a total of about 3 hours at the dealership and that would have been less but I had to contact my bank about sending out a check.

Everyone was so friendly, answered all my questions, made sure i was comfortable with car before i left, got car to price i can afford, it was an amazing experience!

I found the whole process to be easy, friendly, efficient and I received a great deal!There was a lot of respect for my time and needs which I appreciated very much. Great people

Staff is very professional and welcoming. The service is excellent.

Everyone was fantastic. I appreciate how patient everyone was when we had to tend to our 6 week old baby girl and 6 year old daughter. Will definitely be recommending your dealership to everyone I know!

Excellent service and communication, cannot be any more helpful!

Great service.Dave was very patient and accommodating as I tried to make a decision. Very pleased with the service and my purchase.

I have been taking my trucks and my wifes cars to Farnsworth for many years. we have always had good results on any repairs mad.

I had a NY inspection done and the service person explained in detail that everything was ok and there was no need of any near future service required

Great service and very fast at fixing my oil leak

This week I purchased / traded in my 4th car at Farnsworth Chevy.STEVE VOLL is the salesman I wholeheartedly recommend!!Hes proven himself to be completely straight forward and honest, No Games.I also understand that hes a Military Veteran, that means a lot to me.My next vehicle will come from Farnsworth, Im very happy with them!(Update)I had my traverse in for its annual NYS inspection (Sep 2020) and had aperfectly relaxed experience. From the easy, over the phone schedulingto the very careful technician, I am very happy to have them there for me.(All involved were very Covid conscience w masks and the waiting room wasroomy and clean)

As always great great customer service!!!Scott and Todd are a winning team!!!!

Quick and fast clean waiting room

The vehicle inspection was handled well. I am returning to the dealership to replace my four tires on Friday as a result of the vehicle inspection. The staff at Farnsworth has been very helpful in maintaining my vehicle.

No issues

I have always been happy with Farnsworths in all departments. Whether buying a vehicle, having it serviced or buying parts..A great bunch of knowledgeable people !

Effortless......just the way it should be!

Dear Mr. Farnsworth...you are a man of dignity and honesty...I respect that very much...first...I thank you for for your response...which came from the very top...I was not expecting any response...you are very kind and a true gentleman...very hard to find someone like you today...Bless you for your generosity...most of all you have restored my faith in Farnsworth...I can see you really do care...and it starts (where it should) from the very top...Thank You. I believe...in light of your reponse...it is only fair...that I most certainly will...from now on...recommend Fransworth Chevrolet...and also in fairness... I also am indebted to Heritage Motors...they are good people and also Farnsworth are good people...We in the beautiful community of Canandaigua are Blessed to have such good honest businessmen here to help us all...we thank you!

As always, it was a pleasure doing business with Farnsworth and Steve Voll. I feel like we have been treated like family, there. Thank you!Josh

I really appreciated the updates from Hailey. It made me feel like a priority.

I shopped local dealers and received the best price at farnsworth...

Steve is the best. Go see him if your looking to buy or trade!

Very competent service staff and was very pleased how COVID rules were handled.

Re-leasing was quick painless and we got the car we wanted within 48 hours

The dealership has excellent customer service, and offers gender diversity within its front line professionals, a requirement for my selection of auto care.

Great experience for buying a new car and repairs are quick with pleasant staff always

YOU FOLKS WERE GRAT TO DEAL WITH AND YOUR RESPONSE TIME AND QUICK TURN AROUND WAS GREAT

Steve was great, he answered all my questions honestly and was able to provide additional recommendations for vehicle maintenance!

Exceeded my expectations!

As always we were treated well. Will always choose Chevy.

Good service, very friendly and professional

Even though there was a scheduling problem they still got me in for my inspection. Much appreciated.

This was by far the smoothest transaction I have ever had when buying a car!

Never a problem getting in for service.in and out quickly and all issues corrected.

Always have a quick and reliable service. Scott is honest and easy to talk to.

The people at RF Farnsworth are the BEST !!!!!! Took care of everything !!

Friendly atmosphere, good service

Friendly, on-time, clean, no pressure and fast

DO NOT BUY A CAR HERE. bought my car a year ago from here and have had it towed a total of 5 times, 4 of which for the same problem. I finally bought the carfax and found it they never shared that my car had been in a front end accident. now Im stuck with a car that has spent more time in the shop being repaired than in my possession in the last two months. also, my paint faded within a month of having it and they told me it looked like I had done it to it. put a bad taste in my mouth for not just farnsworth but all dealerships..

Parts department employee Jeff was able to secure a part i didnt think i was going to get for months! Thank you

Alex, Randy, and Joe were a pleasure to work with and made my car buying experience extremely simple! They were able to work with me to make my car dreams a reality in no time. I couldnt be happier with my new Chevy! Thanks for everything Farnsworth Auto!

We always reccomend Farnsworth both for service and for new or used car purchases! The staff is friendly and helpful and the showroom and waiting area use COVID safe protocols.

I recently traded in my car to Farnsworth Motors for a used equinox and I was astonished by there professionalism and customer care. They went over my new purchase with me and left know stone unturned in explaining to me how to use my new vehicle as well. I would highly recommend this dealership to anyone in the Rochester area. It was worth the drive.Tony Aposto

Pull in for service, and got ready on my repairs.

Great People

It is hard to fill the shoes of Bob Romeiser, but Fransworth did it with hiring Ben Tomion. Thank you Ben for your professionalism and friendly hometown approach.Donna Sue