Great customer service and the process of completing all paperwork was quick. One issue I encountered after signing all the paperwork was my Costco discount didnt apply to the final price. I went through Costco Auto and Costco advised me I would get a discount price as I am a member of Costco. I did mention Costco discount price to the manager (Jason) during our negotiation, but at the end of signing the contract, it was not applied. Otherwise, I would give a 5 star.

Terrific experience buying our new to us certified 5 series. Skyler was the best, Very communicative, keeping us in the know on all steps of finding, preparing, picking up the car from 60 miles away and insuring it was PERFECT when our appt came to test drive & buy it. There are so many new features and he patiently walked us through each. I highly recommend you seek out BMW of Buena Park if you’re in the market. You could do no better than asking for Skyler or working with any of their very friendly sales team.

When buying a vehicle you have to know that the wait time is going to be long and its going to even at times drag out. And when you have a family time is very important and if you must spend time somewhere you better hope that there is activities for kids if you have kids. And if youre a parent you know exactly what Im talking about. I start off with this because the experience of buying a BMW and buying it from a BMW dealership was impressive, fun, relaxing, respectful, and I can go on but you get it. Im giving it a five star because of a couple different factors.1) customer service I think goes without saying that it must be excellent, attentive, and respectful. The help from Greg and Peter was simply outstanding. Their level of knowledge of the vehicle was great but really its their understanding of their audience and made things very easy simple to understand and ultimately fun without having to feel obligated to buy anything.2) The dealer ship itself was clean and very elegant of course. They had every precaution for safety as far as wearing mask having sanitizing stations everywhere and that is very important.3) what made this experience a success was being able to have my kids play inside the dealership because they had a play pen for kids that made it so much easier relaxing and really able to concentrate on the purchase and not have to worry about kids running around and playing touching grabbing throwing things its great to know that there is an area for kids.4) I really cant say enough about Greg and Peter because they really took the time to explain everything thoroughly the financing the options and even in the negotiation which I still think that BMW came out as the winner but thats neither here nor there because thats just business. I think that having these guys there as courteous as they were and as respectful as they were really made this experience that much more important for me and my family.5) The last thing to say is obviously a vehicle. It was ready for us. Washed up and detailed. Of course really went out the vehicle nothing else really matters as far as we loved it from the moment we saw it and we knew we wanted this vehicle for our family. Weve never owned such a beautiful car and simply because to keep it real we just havent been able to afford it but thankfully hard work pays off and we were able to buy a dream car. Im very pleased that it was with BMW of Buena Park!I highly recommend this dealership for their professionalism there respectfulness with people with families and their attentiveness with their customers. The vehicle speaks for itself but its the customer service that really get you. Good luck to anyone trying to buy there!

By far the best experience when having my car serviced. From having appointments available at convenient times, to the smooth drop off process to the constant updates on the work being done on the car, the Service Department is top notch. Juan Gonzalez, my Service Advisor, is the definition of quality customer service and cannot recommend him and BMW of Buena Park for all your car service needs!!

I’m incredibly satisfied with the service department of wanna park especially my advisor Juan Carlos.He has gone out of his way multiple times since I’ve gotten the vehicle to help me in any and everything I needed not to mention the authenticity of his demeanor. He is incredibly kind and very honest not to mention funny so it’s always a pleasure to have to go and service my car because I know I will be treated as a VIP customer by Juan Carlos and his coworkers and also I would like to add that Ryan the car wash manager is definitely the man!!!!He always comes from the back to say what’s up he’s really funny and I always ask to not have my car washed Because I’m super picky but in return I love cleaning and detailing the loaners just to make Ryan’s job a little easier!Therefore wanna park hands-down has the best customer service and stuff in the service department and the loaner department and the sales merchandise not cars department in all of Los Angeles OrangeCounty all of it they are the best For sure, Juan Carlos and Ryan y’all are incredible!!!!!!

They were very helpful, it was our first Bmw purchase and Brandon, Thai and crew made it so easy, they even paid for our dinner! We are really satisfied with the purchase and the way they handled it. Thank you again.

This was my first time at this location or a BMW dealership at all. I expected very high prices, but I must admit I received good service. Just a little shocked about the loaner cars. I thought it was part of the service if your car needs to be there for a few days but Nope.

Awesome Parts department. Very knowledgeable and fairly priced for OEM stuff. Some dealerships just ignore you, this place was very friendly and helpful. Bring photo of VIN number for specific parts!

Definitely a great experience visiting and purchasing from this place.Juno is probably the most genuine and kind salesperson I have ever met. I am happy I was able to work with him and hope his boss sees this and compensates/rewards him accordingly - since he is truly a gem of an employee.Peter from financing was also very informative and flexible. He does his job very well. I appreciated his time and help throughout the process.Thank you for a great experience!

I dropped by one Saturday afternoon and I was assisted by Danny Lee, Sales Consultant, who was absolutely outstanding and professional in every aspect of car buying experience and is simply a great guy who went above and beyond to help me with closing the deal. This is my 2nd time buying at BMW Buena Park and I will definitely come back again for my 3rd BMW sometime in the future.

Had the windshield replaced on my 2018 BMW X3 and even though there was a delay on the payment from my insurance company, the new service manager, Joua Cha stepped up to the plate and resolved the issue and released the car to me. What a sign of great customer service and going above and beyond to take care of their client (and on top of that, it was my first visit to BMW of Buena Park!)We will definitely be back to their service department and appreciate when a business gives their customers the benefit of the doubt!

Best car buying experience hands down. The friendly and respectful staff took care of us from the moment we walked in and continue to do so post-purchase. We were in and out in under 2 hours. Our salesperson was Samantha. She is the best! They have definitely won our repeat business.

I got an M340i series for my sister here from David Nguyen. He is awesome. He gave me an excellent service. Totally recommended. Everything went so smooth, fast, and professional. Thank you so much BMW of Buena Park team, especially David Nguyen !

Samantha hands down is the best sales associate I have ever worked with. I pre-ordered a vehicle and she kept me updated weekly on the status of my vehicle. When the vehicle arrived she contacted me immediately and made an appointment for me to come in. Upon arrival to the dealership, she was very attentive to all my needs and spent extra time going over the many features of the vehicle. If you are looking to purchase or lease a vehicle, I highly recommend you go see Samantha Hernandez!!!Very Satisfied Customer,Olivia F.

I have bought two cars from this dealership. My 2019 BMW broke down in San Diego and I had to get it towed 95 miles to Buena Park BMW. Unfortunately, it was on Labor Day and I knew that the service department would be closed. When I arrived at the dealership I went in to the lobby to inform them that I was dropping off my car to get repaired. I noticed that there were several courtesy cars in the parking lot and I asked if I would be able to use one. They said “no” because it wasn’t their department. I asked if I could speak with someone from that department and they said there’s no one there to help me. I asked if they could help me getting a courtesy car and they still said it wasn’t their department and all the keys were locked up. I asked if they could call someone to unlock the keys to get access to the keys and they said they wouldn’t come in for that. I asked them if the sales department were closed and the service department was open and I wanted to BUY a car would someone be willing to help me than and they said they could not answer that question, but I think we know the answer to that question. Of course there would be a sales rep to sell me a car right away. I also asked if this was the first time that this has happened were they couldn’t help someone who needed the service department and their response was “it has happened before”. My question to the management is why isn’t this problem been fixed. Isn’t customer service an importance to your dealership? Just seems to me that a simple fix would just have a service rep to help people in need. My car ended up getting fixed late the next day and the service department was great.

Ive been looking for a used I3 for the last 2 months so and finally landed at BMW of Buena Park. The car was in great shape, the price reasonable, but what really blew me away was the service by the staff. Greg took the time to answer all the questions I have with patience and professionalism, post sales he also followed up to see if I needed anything. When I mention a service issue with the vehicle, he quickly scheduled the time for us to bring the vehicle back. Truly blown away and highly recommended.

I got my 3 series here from Cruz. He is fantastic. He gave me a very good price for lease. Recommend!!!!!! Everything went so smooth, fast, and professional. Thank you so much for an amazing car

Easy going sales guy (Charles). The finance gentleman was patient and did not try to aggressively pressure me into buying extras like most others do. Great car buying experience so far.

I am incredibly satisfied with the service that I got. It was above and beyond what I expected. Fabian was great. He explained everything thoroughly and what needed to be done to my car. He was always available to update me with my car and kept in contact with me whenever he was updated with me. Absolutely the man to go to! Thanks for making the experience smooth as possible.

Linda Torres is my go-to service associate. I trust her expertise...she is extremely professional and always friendly.Id also like to single out Ernie. Hes one of the men who greet me and my car at check-in. He found a hard to locate air cap for my tire and I am truly grateful!Ellen

Five stars: Kevin Chang is great! From the initial interaction to ongoing communications and updates, he was thorough and responsive! We loved working with him throughout the entire process. He is truly an asset to the dealershipThree stars: Finance is the only deterrent to us coming back to BMW of Buena Park. :( We will follow Kevin Chang anywhere he goes, but our interest rate was marked up by one percentage point even with an excellent score and they were unwilling to budge. We were offered a very small credit but their lack of care was a mediocre to poor guest experience. I understand the business justifications during this unprecedented time, but wish there a bit more forgiveness as weve been loyal BMW owners for over a decade. :(BMW of Buena Park is still a markedly better dealership than any in Orange County! Thanks to Kevin (and Michael from another transaction) for making the process as smooth and fun as possible! I would just be hesitant and extremely cautious with Finance but this could be mitigated by being extremely upfront in the initial process and clear on codes, promos, etc. :) Thank you, BMW of Buena Park!

Buena park bmw sales team was wonderful to work with. I left message on line about x3 and x5 and Samantha called me to make an appointment with sales manager Jason and he followed up for the meeting. When we visited the store, sales representative Juno kim helped us to test drive and explained very kindly in detail about the bmws performance character. He discussed with Jason and store manager for the final deal and we made the deal without hassel. Thank you, everybody!

No haggling with Auto Nation pricing.. But should have got more for my trade in. Thanks Elias for the gifts as well buddy. See you guys soon for a At black on black

I got my car serviced on July 9th 2021 and they replaced a radiator and oil filter housing gasket and apparently did a full inspection of the car. July 19th on my home my air intake induction hose popped completely off due to it not being put back on properly and I confirmed with this dealership that they had to touch that specific hose to get to the radiator but are now saying it came off and actually tore because of wear and tear? Why can’t they own up to there mistake and fix it rather than try and charge me $1,000 for a $150 part? I need this resolved from anyone who can help. It’s a bmw 2015 335i with only 48,000 miles on it. How can that be wear and tear? And if they did a full inspection why didn’t they tell me about it?

Their service department is excellent. Fabian helped me each step of the way and followed up a few days after I received my car back to make sure everything was good. They even detailed the car which was a nice surprise.

Got a 2022 X3 and Juno helped me with my car. He was very easy to deal with and try not to keep you all day. I would go back to Juno for my next car as well. Do remember that the car needs to be detailed after you sign your paperwork so you do need to wait for it a bit.

Tony Perez from the service department has consistently provided excellent customer service. He’s extreme kindness. He’s very knowledgeable. We bought a new 2022 X3 because of his great willingness service.Thank you, TonyLoan Trang

Danny my sales agent was an amazing, polite and professional. I live in Bay area, and because of Dannys level of care and professionalism , i flew down to Buena Park and purchased my 22 BMW X7. When I arrived at the dealer , entire process was real quick, they got me lunch and I was on my way back home. Unlike all other dealers , these guys did not go much above MSRP.Thank you Danny and your team.

Charlie from BMW of Buena Park is always a pleasure to work with. My wife and I just recently leased an X4M competition and the process was extremely smooth. I have also purchased vehicles from Charlie in the past and have always had a terrific experience. I take all of my vehicles here for service as well.

Samantha H. was our sales rep. She was great from start to finish. Professional, patient, answered every question and provided suggestions throughout the process. Never dropped the ball. It was a smooth process and she found us our current car. So far so good. Thank you.

Unfortunately I’ve had my car in two times over the past few months.. service is so far what I’m used in past experiences with other BMW dealerships.. the customer service is very poor in that there is minimal communication on status of your vehicle Unless you call yourself and that’s if you can ever get your advisor on the phone. The two times I took my X1 in the last being for over a month without my vehicle not to mentions the rental car I was given due to no loaners available when in fact my appointment was specifically for a loaner only to get there and be told differently and this happens both times.. not sure how come they had my car for over 4 weeks only to get it back with the same issues and even new issues now.. I’m so disappointed and the lack of customer service.. my husband spoke with a manager and informed her that there are still issues and was told when a loaner was available I would be notified to again take in my car, that was over a week ago and still nothing so I guess I’m supposed to drive my car with the hopes nothing else goes with it.. I’m disgusted and would never recommend someone to take their BMW here for service.. I wish I could have changed the place for service but I can’t at this time. Let’s see if you really read these comments because I would hope to be getting a call soon.

After a long search, I found the vehicle my wife wanted at Buena Park. Being that I live in Texas and wouldn’t be able to see the vehicle before purchase, I was pretty skeptical. But Mario Garcia and Jason Park were exceptional! They sent me photos and videos, communicated with me constantly, and made an out-of-state, sight unseen, process seem completely normal. I highly recommend this dealership and it’s people.

I had a great experience. Handled most of the details over the phone and came in, signed the paperwork, and took my new car home. Very simple and no surprises

After 2 days have searched for a new car, I make my decision go to the BMW of Buena Park and I have meet Mario Garcia. He help me from A to Z to find the car I love. He is the best sell man I have ever met.I strongly recommended this dealer ship. Please Ask for Mario Garcia.

This dealership does a good job keeping track of what my car needs, and getting it done competently, with a minimum of hassle and at a fair price. Theyll even wash your car, and they do a good job at that, too. Thanks guys.

Usually a trip to the dealership is not something you look forward to; it’s only out of necessity. However, my recent experience was easy and pleasant. Service Advisor, Linda was exceptionally attentive and very helpful. Thank you Linda!!!

Excellent service from the time I initially called and inquired about servicing my 2016 535i. Thomas was extremely thorough and explained the nuances of my extended maintenance package. Fast forward to July 24th - I dropped off my car and was helped by Tony. Again, another exceptional interaction as he attentively addressed all the needed maintenance items without delay.I will be returning and servicing my BMW here! Highly recommend for those seeking transparency and a no pressure experience.

I just want to take the time to thank Linda at BMW Buena Park, she was very professional and friendly. She made the process of getting my car serviced very smooth. She made sure to keep in contact with me and was always available when I needed to contact with her. The day I picked my car up she scheduled a complimentary exterior wash, due to rain from the night before. Thank you Linda, at BMW Buena Park and staff!

Great experience, our sales agent Danny Lee was knowledgeable and not pushy at all. He kept us updated throughout the process. Never felt pressured into anything

Sale person Skyler Cole was amazing. He did not pressure us but instead was professional, knowledgeable, researches with us and was not pushy! I really appreciate his easy going style.

BMW of BP service was excellent. They checked my battery and found that I did not have to replace it and provided advice on how to maintain the charge--very honest and helpful! I also needed two tires and they put them on while I waited. Juan Carlos does a great job as a service advisor!

I scheduled my appointment on August 31st, 2021. When I got there I was told technicians were busy and wouldn’t have time to look at my car. Either I left my car there overnight and they would look at it the next day or I came back the next day. I chose to come back on the next day to drop off the car. Around lunch time I called to ask how was my car. Linda Torres the representative told me she hadn’t heard anything and said I might not able to get back my car till the next day. When I was about to leave work at 6pm I still hadn’t heard anything. Then I ordered Lyft to go home. When I just got on the Lyft (6:20pm) heading to my home, Linda Torres called saying my car was ready. I didn’t know what to do because the car was going to my home direction and dealership is at the opposite direction. I asked Linda why didn’t she call me a minute earlier. She said she just got the notice and called me and asked me did I want to pick up the next day. Luckily the Lyft driver was kind enough to stop at aside and tried to figure how to change the destination for me. When I got to the dealership, I asked Linda would there be reimbursement on my Lyft ride because BMW promised to provide shuttle. She just simply said “No”. I told her if she could call me earlier it couldn’t be a mess. She asked me, “Do you want to pick up tomorrow?” I am not sure how helpful it is to say that when I was standing in front of her and my car was ready to drive away.Overall, the car service was good. My car was cleaned after.

My service advisor Scott was the absolute best. went above and beyond to helped me with my car issues when no else could.He made me feel welcomed, and professional from start to finish. I highly recommend him.

I bought a Lexus RC 300 from them and it was probably the easiest car purchase of my life! From the first call with the manager, Dimitri, to the sales guy, Marco, to the finance department...everyone was helpful, friendly and not pushy at all.Great place!

Shopping with BMW of Buena was the best experience I ever had buying a vehicle. It was smooth, quick and stress free. Greg our sales consultant was quick to get what we needed and delivered our car to us personally, and Paul the finance Manager was amazing. I never imagined wrapping things up with a better deal than I went in prepared for. Auto Nation is lucky to have them both at that location. 5 star service indeed.

I came in for service September 6, 2019 due to Coolant leak. The technician diagnosed and informed the leak was from the water pump and it needed to be replaced. So I paid around $1,500 for replacing the water pump which last less than 2 years and I only drove about 5,000 miles.Some time in August 2021 this year, I noticed Coolant leak again. I said to myself it couldn’t be problem with the water pump again. I didn’t have a chance to call in for service until September 8 and scheduled for September 14. I came in and they said they couldn’t work on it right away so I came back September 16. The tech diagnosed and said the leak was from water pump and needed to be replaced. They said the part warranty only for 2 years. I have to pay around $1,900 to replace water pump again. So I did.I felt cheated and got ripped off. Water pump only last less than 2 years??? Common BMW….

Charlie assisted me with purchasing the car I wanted. I traded another auto nation vehicle for an upgrade and the process was mostly seamless. Charlie has a great positive attitude that was really refreshing for me after dealing with two other BMW dealers. He was definitely “on it” with all aspects of the purchase, loan, and trade. Jason the manager was awesome and helped me get the car in a timely fashion. Thanks so much for a great team.

I got my first luxury car from here.I was very satisfied with the luxurious cars and the luxurious service.

I came in for regular oil change for my car. It is the service that is provided by BMW first 30,000 miles. I did not feel welcome at this place as soon as I got here. I was sitting in my car for about 3 minutes until someone approached me. Once they assigned me to a rep, it started getting even worse. He made me sat down on a chair then chatted with his peers about how this one customer keep calling him about a part that hasn’t arrived. Not sure if that was necessary in front of another customer. He asked me get alignment adjustment, which I declined due to amount of time that it takes, he let out a BIG sigh and gave me a bad attitude. I came in for a service that I won’t be spending much money on but I don’t think I deserve this type of customer service because of that.

My experience with BMW of Buena Park was great. I worked with a sales person named Mario and he was great too. They did not waste any of our time and they were to the point and were willing to work with us. Overall it was a great experience and I am very glad I did business with them.

My experience at this dealership was really quick and effective. I picked a few options, checked out the interior only on some, while I actually test drove others. I really enjoyed having Bennnan O’Donnell help us out. As I would walk up to the cars he’d run down list of features, capabilities and all things you wanted to know that you probably didn’t think of asking about in that moment. I arrived to the dealership at 6:30 pm and walked out at 9pm with a full tank and fresh wash on my new 2021 BMW 330i!-Deanna H

Hany is a great sales associate. My original appointment was with Samantha H. but due to me running late, she was with another client. Samantha still came by to greet us and offer water. Hany took his time explaining necessary details and even threw in some fun facts. I recommend this dealership and would love to be a return customer in the future.

We were very pleased with our experience at AutoNation of BMW of Buena Park. Samantha helped put us at ease with no pressure or haggling. She was very professional and represented AutoNation with an A++++ attitude and personality. We will definitely be going back for any other car needs.

Samantha was so kind and efficient. She provided me with superb service. I would definitely go back to her, and I will refer others to her.

Alex was really great to talk too, gave a lot of helpful information o the car. Kindly offered a test drive. Answered all our questions, never felt any pressure, was like talking to a good friend. The experience was very very great!

I went there with my wife to check cars that my wife and I want to purchase. Before we visited here, we checked several other dealers and I could get the out the door price. However, sales people here refused to give me out the door price. They said they can only provide me exact price if I purchase a car. Well they do not want to be transparent and somewhat a sales manager there was rude to customers. She was very disappointed with this BMW dealers customer service which changed her mind to buy Mercedes Benz E350 instead of BMW.

I would like to say what an amazing experience I had buying a car. Their customer service is outstanding.I really would like to thank the people that helped me during my experience Jason (sales manager) and Brittney and Danny (Fleet Associates) and The Finance Manager Don without all of you I would not be a new car owner. You all went above and beyond to have me drive out with my new car and I had the biggest smile on my face ☺. Thanks again to everyone at BMW of Buena Park. I would recommend this place to all my family and friends.Please go and see them you will drive out with a smile on your face also.

Buying a new car can always be scary, but my experience with purchasing my new car was nothing less than stellar. Everyone was so nice and professional. My sales rep, Michael Thomas was the best. He was the most helpful from the first time seeing the vehicle, purchasing it, and still helpful when I email with a question 😊 I would recommend him to my friends and family. Also, the finance woman (I don’t remember her name), was so nice. She also was very helpful and knowledgeable.

Amazing options, personalized experience, an objective to get you exactly what you want. Not just what happens to be in stock or easy to get, if its possible offered they will find a way to get it to you in the combination of other specs you want instead of talking you in to just settling for something thats on the spot to get a sale and talk up the positive idea of each different specification compared to what specifications you came in wanting, knowing most people are excited about their new aquisition and are easily talked into getting a different package, a feature they really didnt care for, not getting a system they wanted, an alternative color, or some times pushed as far as going with a totally different model, knowing they will most likely regret these decisions completely. So go to a place that cares about you and what you want, not just whats currently in stock to be forced on you using mental gymnastics that wears off by the time you get home and you dont remember how you ended up buying what you did.... !!!!!!!!¡!!!!

First I must say that this review is a long time coming. Leslie Cheng was my salesman and made this whole purchase experience very, very comfortable. Leslie is high spirited and highly attentive to the customers needs. I am not one to go around writing reviews of every experience, but Leslie did it for me. Since I purchased my BMW 650i, Leslie has emailed me welcoming to the BMW family and has made it known to me that his duty to me as a customer didnt end after my purchase. Mr. Cheng, thank you for a lovely experience and I will see you again the future! Thank you BMW of Buena Park!

Excellent experience all around! Would definitely recommend BMW Buena Park for your next new Bmer. We worked with Charles Verrone who couldnt have made the process easier...thanks again Charlie!

Suzy was great to work with! She made the process super easy and I was in and out in a couple hours - with my new 330i! Would definitely purchase through this location again.

Danny Lee was extremely helpful and courteous. I test drove the BMW 330e elsewhere and I didnt know about half the functions and technologies until I test drove it again with Danny. His service did not end even though I had already committed to lease the car. From service to deals, BMW of Buena Park was top notch! I cannot thank Danny more than enough. Im really happy with my lease and I love the 2021 330e!

The Service specialist Fabian checked my car in and informative thru out making Service quick and courteous from the start, car 430i went in for one issue, tech found that issue and went thru the the entire car finding couple of other addressable Service points

First time dropping off my car to this dealer. They were very prompt and courteous. Services needed were done in a timely manner.

This was one of the first times I was ever excited to write a review.I started out looking locally for a new car and whatI ran into is apparently something new call ghosting.. And most of you have probably heard of this when dating but I’ve never actually had this happen to me from a car dealership. Usually I have to tell them I’m not interested and stop calling but not in 2021.After messaging many dealerships across California only few have responded and the response has been I’ll get back to you and once again I’ve been ghosted.All this changed when I contacted Buena BMW.Make sure you check out my main man Danny Lee. W.They asked for a car I was looking for what color they let me know when it was coming in what options I had for financing and made this transaction very easy. I was a bit skeptical at first but when the car arrived I drove The dealership within a very short period of time we signed PaperWorks and walked out with a brand new car.I can’t think the team at Buena Park BMW and I guarantee I’ll be referring to all my friends family and buy my next car there

I was driving home from out of town when I needed to stop in for an unexpected issue. They were able to get me in within 15 minutes and fix not one, but two issues they found within a few hours. Thank you so much to Tony who was exceptional!

Everyone took very good care of me with the purchase of my used 2018 340i and the service of it...super nice and very responsive. I had one issue with the car and Kevin, the manager, Joua, the service Mgr, and Tony, my adviser, were all tremendously helpful.

Had the most horrific experience ever with Buena Park BMW. I brought my wifes vehicle in for service knowing it was covered under the warranty we had paid for and knowing it was still valid. My service advisor Julio informed me at first that I need to pay out of pocket for the repairs. I told him that our vehicle was covered under warranty yet he still came up with an excuse to charge me additional. His style of service is what I would expect from somebody in sales and not service. I had to wait an additional day for him to call back to only hear that he was waiting on my I had decided on doing. I asked him again if they would honor my warranty and he still said no. I flat out told him that I would be returning to the dealership to pick up my car and having it serviced under warranty elsewhere. Before I had received his callback I had already reached out to BMW corporate to let them know about the issue I was having with the service center. As soon as corporate called me back to let me know they would reach out to the dealership, I got a an immediate callback from the service center with them stating they will be able to do the work on our car with the assistance of BMW corporate. Once I got over that challenge, everything from then on was smooth sailing. I was reassigned a new service advisor named Tony who treated me well and there was no drama. The car runs great after the repairs. I just dont understand why I was given such a hard time about my warranty not being honored. They didnt even prove to me in writing that I did not have the coverage and it was only their word. Ive seen these games too many times in my life and I will not tolerate them at this point in my life. You play stupid games, you win stupid prizes! So if your customer has a warranty that is clearly still valid please honor it without the hassle of playing games to squeeze a few bucks out of them. Youre getting paid for the work from corporate regardless. Ive had my other vehicle serviced here several times without issues and am very disappointed with the experience. I am going to have to really take a long time to think about if I want to continue to have any of my cars serviced here after this recent experience. But just to end on a positive note I want to thank Tony the replacement advisor that took over for taking good care of me after the fact.

The first day was a done deal, nice experience. Told me to come the next day to pick up the car and then when signing with the financial person, Wes, the deal was changed. I asked questions and he was extremely condescending and rude. No one should speak that way to anyone, especially a customer at a HIGH END establishment, as Wes condescendingly said. Waste of time and extremely disappointed in the service. My advice is to make the deal clear the first day and then you wouldn’t lose customers and receive all these bad reviews I just read. Seems like most reviews had the same problem. Don’t waste your time here, unless you like being spoken to like you’re dumb…

Snakes. for a remote order, they commence the lease agreement when they sign the documents, not when you sign or when they ship the car. so, you end up losing the first month of your lease. refuse to offer any resolution after multiple requests. very petty, maybe they are broke and living hand to mouth so they need to short change me on my lease. if so I’m sorry you guys are so broke. losers.

I had an A+ experience at BMW of Buena Park. Chris Cabrillo was top notch in service and through completion of a full check of my SUV. I feel super safe driving my kids around in my car and appreciate such kind service during a unique time. Thank you so much!

I had a really great experience weeks ago in this place with Tony and his colleague. They are awesome guys and have taken care of my X5 brilliantly. This is my first time owning a BMW and their service amazed me. I was owning a Land Rover and the service is absolutely terrible. Looking toward to owning another BMW in the future.

This is definitely the best BMW dealership I have ever dealt with in the last decade, and Ive dealt with many. I not only bought my car here because it was priced 2k below what other dealerships advertised for my 328i with premium package, but even the service is significantly better. I want to thank Juan Carlos Gonzalez for going above and beyond to help me with my car and set me up with a rental car even when there were no more loaner vehicles available. He leaves voicemails and gives me updates on my car via email as well, even goes out of his way to scan the summary report so I can have it saved in my email as I requested. Hes personable and genuine, which is honestly tough to find in such a cutthroat industry. And hes been there for 5 years so he knows what hes talking about. An absolute pro. And one more person who also deserves recognition although he is no longer working there is Eli, my service advisor prior to Juan. Thank you management for hiring staff that is best in class and truly makes it worth the extra drive because I would rather deal with folks at BMW of Buena Park than service advisors from the other BMW dealerships closer to me.

If I can give a zero star, I would. This is the worst dealership I have ever encountered. Wesley Nicolay, who is from the finance department, helped us to purchase my car. His attitude shows that he is not there to help, and he does not want to serve us, or answer any questions. He just threw the contract to us and told us to sign. The service we got from here is unprofessional, and I will definitely not recommend any of my friends to do the business with them.

Had a real nice and fast transaction our sales person Cruz , Jason the sales manager and Alexi our finance ladie had it all ready to go smooth transaction in n out .... they treated us like family ... best service possible from the dealership sales team and we will be back for another ... thank you

I was trying to get a new car for my mom and comparing BMW vs. Volvo. Once my mom tested both vehicles in the two dealerships, BMW of Buena Park has won my mom. We were not just like the BMW car, but we also had a wonderful experience with amiable sales Hany Abdalla Salama. He was super friendly and honest to explained all the details on different models. He does all he can do to make the deal. Awesome service!

First off this place service department is horrible. I sent my car here due to seatbelt problem that prompted on the dash console. They said at first it was not an emergency and I didn’t have an appointment. How does a seatbelt malfunction not a safety. So they took it in. Would not give me a rental cause they have to diagnose the problem first. I talked to TIM who is the service MANAGER! He said he can’t give me a car due to he doesn’t know the problem first and they have to diagnose it. BMW! Thats a big company! I got your extended Warranty that is the top tier. And you can’t give me a car to go to work. It’s BULL! Find another service place. By the way it took them 1 hour 15min to come out and talk to me.. TIM MAKE YOUR JOB EASIER AND MAKE YOUR CUSTOMERS HAPPY!

I had the hood of my newly purchased car checked out at this location due to some misalignment. Thank goodness it was minor and a quick fix. Julio was especially helpful, knowledgeable, and professional. He showed me great service options for my future car needs. Would recommend going him to him!

Very pleased with my recent experience purchasing a vehicle from BMW Buena Park. I interacted with several very professional and helpful employees at the dealership including the general manager, sales manager, finance manager and with one sales staff, Cruz. This was the fastest, easiest car sale transaction I have ever had over the years. Cruz was knowledgeable, accommodating, energetic, and responsive. If you are considering a BMW, I highly recommend BMW Buena Park.

Brennan at BMW of Buena Park was amazing. He worked with us over the phone, got us everything we needed quickly, and by the time we got to the dealership we had already agreed on a price, a trade in value and knew we were already getting the exact vehicle wed been searching for. We were in and out of the dealership in record time! Thanks, Brennan!

The Finance manager Peter Choe was helping me with my finance and paperwork for the BMW 330e. This man is not trustworthy, he changed the sale contract as was agreed between me the buyer and the sale manager without even telling the buyer. He then pressured the buyer to buy the maintenance package when clearly I told him Im not interested. He made the buyer feel very uncomfortable. Once he knew that he cannot make the maintenance package sale, he acted out the disappointment. He then became very unfriendly. Stay away from this man Peter Choe from BMW of Buena Park if you have a choice...

The transaction was seam less! The salesman, Brennan ODonnell, is top notch, professional and knows clients needs. Brennan and BMW Buena Park deliver top notch customer service. We cannot wait to return for our next BMW!!!

In 55 years of buying 36 vehicles this was one of the top five outstanding buying experiences and it was accomplished via Face Time due to my being 400 miles away from BMW of Buena Park. Mr. Juno Kim, (Sales Representative, Jason (Sales Manager) and Nick (Finance Manager) went out of their way to assist me in the purchase of the 2016 BMW Z4. The BMW Z4 was fairly priced and there were no hidden charges. A 5 minute conversation with Jason, Sales manager and the car was mine.Juno Kim spent over 20 minutes with me on Face Time showing me the BMW Z4, every inch of the car. Every little rock chip, the seats, interior, trunk, engine compartment, all the features of the car. When finished I knew the car as if I had been there in person checking it out. I told Juno I was ready to buy.It was all accomplished in one day. Can not forget the service dept. The car, when delivered a week later, was immaculate, inside and out. Looked like new. It was exactly as I had seen on my cell phone. When the time comes to buy another car I will make sure to see Mr. Juno Kim, and the staff at BMW of Buena Park.

Tony was such a great guy totally understanding and in all honesty was just a awesome guy very friendly guy

Love my 430i, but the sales experience was unusually seamless and pain-free. Sales Rep Cruz was competent and courteous, but manager Jason Park effectively and professionally negotiated this deal while treating me with respect throughout. Although I kept waiting for the typical dealership pricing bomb, everything went as my wife and I had hoped. I recommend Jason and team for your next car purchase!

Don’t contract with Daniel Lee.He thinks of customers as a pushover, is not kind, and is not professional. He felt that he was not doing his best for customers, and he lacks knowledge of bmw vehicles and thinks he lacks qualifications as a dealer. It was unpleasant to contact him and became an opportunity to pledge never to choose bmw when purchasing a vehicle. To choose Bmw, it is recommended that you never go to the dealership here.

Buying a vehicle from this dealerships used car inventory was not only a straightforward and easy process, but the pricing was competitive enough that I would not have needed to haggle, if they did not already have a no haggle policy, haha! Charlie was a lot of fun to work with, sincere and genuine. I was so frustrated with games and dishonesty at other dealerships, and my experience at this dealership with Charlie was a breath of fresh air that I am very thankful for. I have exactly the vehicle I wanted and was hunting all over for, at the price I needed/wanted, and it was a positive and easy experience! Well worth the drive up from San Diego County!

The service attendant did not bother to review my history of services with Buena Park BMW. And was trying to sell me services that had previously been done at Buena Park BMW. Then to top it off last oil change and now this last oil change at BMW OF BUENA PARK . When my 428 I service was completed I had a puncture on the same right run flat tire . Both times how coincidental is that. And how coincidentally both time of service At BMW of Buena Park they were we’re recommending to purchase new tires . Sorry but I’m done with buena Park BMW .

Thomas B. from service department was very courteous and professional. He really helped us from beginning to end in resolving our issues. Scott from Buena Park MBW also was very prompt in handling the issues with our company car. It was pleasure working with both of them.

I had a terrible time here 3 years ago when it used to be Shelly BMW, I said I would never go back. When it came to turn in my lease I was pleasantly surprised it was under new management and you can immediately tell. Returning my lease was easy and buying a new car was not a hassle. Got an insane deal no other dealership was willing to give on a brand new custom ordered X5 45e. John Latko was my contact there and he gave me constant updates on my build. John made sure my build was perfect, he was great to work with. When the dealership finally received my car from the manufacturing plant after 5-6 weeks, I picked up the X5 and the paper work was fast and easy. Paul the finance guy was honest, informative and funny. No salesmen trying to pressure you to buy something you don’t want and no sleazy finance guys here. I would recommend these guys to anybody.

My boyfriend and I just leased a beautiful 840i in this branch. We both are very satisfied with this branch and their service. Tai was super helpful. He definitely deserves a five star, if not more.Thanks to Skyler too for helping us out.

1st and last time I take my i8 to this dealer for service. Went in for basic maintenance and inspection — all checked out fine so drive it around for a few days when engine overheated on the freeway. Found out that the mechanic forgot to put the cap back on the coolant tank (top pic) and my car overheated on the freeway. Smoke and all. Needless to say, not only were we endangered during peak traffic hour, the car engine is likely damaged. To say I’m upset is an understatement, I am trying to get the cap for the coolant tank ASAP. Do something BP BMW!

Working with Tai was an absolute pleasure! Tai is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my BMW X3 was seamless and easy process. I highly recommend you talk to Tai if you are considering buying a BMW.

I been to many BMW dealership, by far this is the worse dealership experience I had deal with in my life so far. The sales and finance people are so not care of their customers, especially “Wesley” from finance department, Plz stay away from this guy, he is so rude and with bad temper. Will Never comeback to this dealership ever.

Danny was amazing! We ask a lot of questions and Danny was happy to answer every single one. He was very thorough and happy to help us. It was a great overall experience when usually, Ive not had really good car buying experiences in the past. Thanks so much!

Carlos was a great help and eased me into comfort. Made this experience very smooth, very professional.Definitely recommend Carlos to everyone that will go to this BMW!

5 star service. Flew in from NJ for my dream car M3 Comp. Charlie , my sales Rep is Awsome.He knows his cars and Provides #1 Customer service.Definitely love this dealership!

I was looking to purchase a car,, and while walking through automation BMW Skyler Cox approached and greeted me very nicely he wasnt pushy or annoying he was very informative and professional he found me a car from an automation 80 miles away and offered to go bring that car that night on a Friday when I met him it was around 5 and that night around 9 he came with my car, talk about going above and beyond. He also red to me all the items that were taken Carr of by automation after they took it in, that for me was very cool and informative, atleast now I knew the story of the car without b.s. I really like Skylers honesty and the way he managed the whole transaction.I highly recommend

I had a great experience at bmw Buena park. They treated me personally and even washed and returned my rental. The wait was a little long but they kept me entertained and the transaction went smoothly.