Very good service!! Called at 12 OO noon and service tech was here at 4:15. Fixed problem in short order. The tech was very courteous and knowledgeable. Very pleased.

The internet is a little slow, but ok most of the time.But it sucks when it rains, it slows WAY DOWN and gets spotty. After raining for 2-3 days, no internet at all.They claim wet weather does not affect them, but this is a lie. There are others that share the frustration of being stuck with the only cable provider in the area.

Very friendly employees, I got my home internet and my phone service from them. The only thing was the line was so long because they didnt have enough employees, they had only 2 wonderful whom was trying to help everyone!

They are very helpful, and they wear masks, which is good right now.

Trying to get new service for over 3 months. The people at the service center have very little ability to move things along or provide any useful information on timelines. They are very nice but if you hear that Kendall is involved just go looking for internet somewhere else. No one knows why he still has a job.

Returned non-working TV remotes, no hassle, people are friendly and plenty of room to park. I would call for us to make sure somebody is available...

Started trying to get service for our new construction home in February 2021. After numerous calls (to the main Xfinity line, which gets us nowhere) and visits to the office, finally got someone to come out and evaluate April 2021. Promised quote never arrived, despite us stressing that we were moving in that month and needed to have internet for school/work. We finally contacted Consolidated Communications and had internet about a month later. Still no word from Xfinity/Comcast.

Xfinity internet continues to be extremely frustrating and erratic, whether I’m at home or in the office. If you have other internet access options, consider using them. If you’re an internet provider, we desperately need alternatives in the coastal region of Maine.

The maize they call customer service is nothing short of abusive. This is by far the worst experience I have ever had! Looking for an alternative. They do everything they can to avoid direct voice conversation, requiring me to type out what I want to say and ask. The loops are endless and circular and their categories inadequate. In 10 years they have not only not improved, but gone downhill. Way downhill! I wouldnt have thought that was possible.

Super helpful folks on the xfinity mobil service side.

Fast efficient painless. When you need help with something or to exchange equipment they will take care of you no questions asked.

Just terrible service. Definitely a go eff yourself mentality because they are a monopoly and one has no choice of service provider, depending on your area.

I have never in my life dealt with a more impossible customer service line. They literally do not let you get to a real person, the automated voice mishears what you say and sends you down rabbit holes of touch tones you never asked to be in.....I had signed up for cable and internet. They did not set up the cable correctly, and at this point I just want to cancel it so Im not paying for something Im not receiving. I called and followed the prompts of the automated voice- it misunderstood me and shut my internet off for 15 minutes to do a reset! And I still cannot reach a real person! This is the absolute most infuriating process I have ever dealt with.The complete lack of communication when you want to alter or cancel your account should be illegal. They only reason they can get away with this is because they are monopolizing internet service in this area.

Good luck getting thru to an agent.

I pay so much money for WiFi that continuously stops working. I would not recommend Comcast to anyone. About once a day I’ll be watching Netflix or Hulu and my wifi will cut out. When this happens I need to restart my whole WiFi in order to be able to use my phone or tv again. This happens much too often. Do not use Comcast.

This like begin with friends you dont know but will soon know

I had the best service experience ever today. My associate today was on top of his game. Ive been a customer for over 20 years and this was exemplary. Comcast has made tremendous improvement on their customer support.

Horrible Upload bandwidth, complete monopoly on internet access in Brunswick, and very expensive for the service they provide. You should avoid comcast at all cost. If they are your only choice cable internet its understandable to get their service, but you should look elsewhere if you can. Download speeds are usually as advertised, though upload will usually be 5Mb/s; tedious. Latency is also as high as 50ms. So in summation, avoid comcast if at all possible. As of 2021 they also have put a completely necessary and anti-consumer data cap of a measly 1.2Tb of data usage.

When you call to ask questions, youre told one thing,when you go in its another. People do try though.

Buying a new phone here is as much fun as having my uncle give me a massage. Going through FedEx for shipments is asinine and not effective. I am not sure what anyone else does, but thankfully FedEx is there to deliver my package in the middle of the day (thankfully no one has jobs to be at) with no way to have the packages redirected or held anywhere. Comcast cannot put this into the order instructions and continues to use this service even though there are no pick-up locations in the region (apparently). I would be shocked but its Comcast/Xfinity, what do you expect, customer service? Haha. Anyway Ill be dropping a review on FedExs page as well so dont think this is just misdirected anger. Thanks for giving me something to do this week I needed it.

I needed some help hooking up tv. Ryan was so polite and helped me through the process. Thanks Ryan. The splitter was the cats meow,!

Jane was amazing. Answered all my question and got me the best deal.

Xfinity Comcast Customer Service is a joke!! Set up service with this company for the 1st time. Went to pick up my box today as I was told to after placing my order (with no issues) and upon arrival I was told I had an outstanding account balance with them from a previous account, (which I have never done business with)!! They gave me a phone number to the collection agency handling the account and I called them. They said that they couldnt see anywhere that Comcast / Xfinity actually sent my account to them and they went far back! Called Xfinity Comcast back, and talked to the supervisor and they did a 3 way call and talked to them!! Again they got the same response they have never had a collection in my name for this company. You think this would have resolved the problem!! Heck no. Still wouldnt give me the service and told me I had to pay the balance in full for an account that I never had or an address that I never lived at! Cant provide me with a bill or tell me anything about the account, collections never heard of it and they expect me to pay for it with out any proof! Im in insential worker that was hurt on the job while providing clean air for customers at their local Supermarkets and that didnt matter! If they will treat in insential worker like this, imagine how they will treat you! Xfinity if you want me to pay a bill that I dont owe, you better provide me with a bill thats required by law!!

Wasnt able to satisfy my questions on discount for veterans, Comcast relieves too much on off shore sites to handle problems & questions...should be able to call directly to office that serves customers . Also packages are not suited to what one watches .

Just went in to pay the bill no biggie

Absolutely awful. Paid for a 30 day package. Once that package was over, I paid $20 for another 7 day package. It lasted 1 day, then wasnt even showing up on my phone as an option to connect to. When I called after not having internet for over 48 hours, I was told the 30 day package only included 10 days of internet and thats why I cant see it now. False advertising, the 30 day package said unlimited. They could only refund $11. So basically I paid over $75 to use internet for 11 days. Such a scam. I called and asked twice to speak to a supervisor. Been waiting over 10 minutes straight of the phone ringing.

Each customer service representative was friendly and helpful. They seemed very knowledgeable about the different options and guided me through the different plans and costs. Suggested solutions were given but all were up to me with no pressure.

Lied about making an account, lied about when we could have service, wouldnt help on the phone. As per usual all sales, lies no service.ZERO STARS!

I pay >$90/month for internet. Frequently it stops for a second, or a minute even for much of a day.concast service is an oxymoron. I have trying to get internet service turned on again for days. Promises, but no results. Lots of phone calls, promised call returns never happen.On a scale of 1-10 with 10 being the highest grade, concast gets 0.Nothing for nothing.I hate this company more than business Ive dealt with in my 60 years of adult life (Im 83)

Very helpful; got mew equipment for my upgraded service

Went to exchange an item I received in error. Staff member exchanged the item but also kept another item and kept the box without any explanation. The item I received worked so I was fine. I hope I wont be held accountable at some future date for the box and other item they kept.Comcast did notice a flaw in my signal months later and a service man came to my house and corrected a splitter I wrongly installed while showing me the correct way to do it. Thank you Comcast!

Really dont want to say anything....

I would really like to say that i was taken care of but this is just not the case! They make you listen to long messages to get a human . Then elevate a ticket and it is now 4 days still no help or call, i called back and was told the ticket was parked! The people when you get them are nice and as helpful as the company policies allow. When a ticket is created you cant get a number to call to deal with the issue. I would change companies but this choice is made by others! This is years and years of the same kind of issues. I am not talking about Brunswick here! but the company! I am sure the people working in Brunswick do all they can for the people they serve!Had another similar experience this week! Then was looking through my reviews and realized nothing has changed for this company service wise in three years.

I needed to help my widowed mother upgrade her equipment. Sally was so helpful and understanding and took care of everything. We had mom up and running in no time!

Great services. 😊

Worst internet Ive ever seen. Cant run more than 6 things (cell phones or computers) on it. Been like this for over a month.

How dare you charge me $120 a month but if I cancel my contract. You will then sign me up for $59.99 for a 2 year contract. That is seriously weird we have all heard the stories of this and maybe even done it once but a 91% increase and then to be TOLD by your company this is how it works just had to explain it fully.

My experience has been good dealing directly with local staff. Unlike the people you talk to on the phone they really care about helping you out.

I had picked up a new modem last Friday in Brunswick. The lady who handled things was very pleasant and gave me a quick review of the ports on the back of the new modem. After setting the modem up, I encountered problems with my telephone system; I could not receive any calls nor place outbound calls without waiting for a dial tone for 7-8 seconds. When the dial tone came on, there was static on the line. After being unable to fix the problems, I was referred to a level 2 technician, Clyde, who was ultimately successful in fixing things after spending about 35 minutes with me on my cell phone. He was very professional and I am pleased with the service I received.

It would take a book to describe what I just went through with Comcast call center. Finally called executive offices and had problem partly resolved, but was at least one hour on the phone. I read two of the other reviews here (one star and absolutely agree--horrible, rude service, and absolutely no stars for representative called Sharon). Planning to write CEO Roberts about its lack of customer service. Whew!

I know everyone likes to dump on Comcast but the people at the service center were nice and helpful.

Good people. Wish they had service people to talk too. All phone calls go to call center with automated trash service!!

The workers here are always kind and informative.

Excellent customer service

Great customer service.unlike there Michigan offices which would get a zero.thx u

Dealing with the Brunswick office directly is fantastic. However, the customer service you receive when calling the toll free number is horrible. Most of the time I cant understand the representative because they speak with a very heavy foreign accent. My advice is to go the the local office if you want anything done and done right.

This is THE WORST phone system I have ever experienced!

No internet for me this Christmas. Less than a week after having cable installed at my house the line fell down, right across the road. Someone cut it and threw it in my yard. Customer service said the earliest they could be there was the next day. The next day I called them at 7:20 asking what was going on, they said it was scheduled for 8pm haha. Obviously didn’t show and when I called them back the rep said he couldn’t find a record of any of the service calls. Said he scheduled one the next day, couldn’t give a timeframe but said “let’s hope” it’ll be in the early half. That was yesterday, still waiting.

Excellent help...employees very nice....service was GREAT...fast in and out, no delays

Great customer service

Thank You for your sensitive and understanding help today. Have good Holiday!

Very helpful and steering customer service skills.

This rating is for the staff and technicians that work in the Brunswick office. They are friendly and knowledgeable about the products and services they provide. The techs are proactive about potential issues with your system. They remotely detected a lose wire in my system, contacted me, and scheduled a convenient time for a technician to come out about resolve the issue. He arrived and completed the job during the scheduled service window (on a Saturday). He was also friendly and knowledgeable. The service was provided for free.I would not give the same high rating to comcast/xfinitys call centers. The staff at the call centers speak with a learned American accent but there is still a language barrier. It can be difficult to convey the purpose of the call but they do a good job assisting you with what they think you are calling about, which, of course, is not truly helpful.

I am trying to reach a person to talk about my account and can not get through after many calls over a period of many days.

If I could rate 0/5 I would. I would rate 3/5 if it was just their less-than average service, but the straight up lies and arrogance of their customer service reps, supervisors, and eventually (after many calls lasting many hours) upper level corporate management are a ridiculous joke. If there was an option, Comcast would get zero of my dollars.

Just about the worst customer service EVER. Comcast is a monument to what can be accomplished with NO competition.Rates go up .. while they continue to pay 3rd World wages to people half way around the globe, who do not understand English.

Not a fan of Comcast itself but always had good experiences with the nice folks at the office, anyway.

As a business I can not believe that my customers are hearing that my phone number is no longer in service when it is comcast who is having difficulty. I have had 2 of my builders call to ask if we have gone out of business. This started from what I can tell around 3 and it is now 4:40 and they dont think it will be up till 6:48. I been trying for over an hour to reach someone, and all you can get is computer recording after computer recording. Good luck speaking with a person. Cant wait till this contract runs out. This is on top of regular outages. Disapointing

TerribleThese people have been trying to overcharge me. Every 6 months they lie and say that i jave a 3rd tv. But i only have 2. They try every 6 months. Keep an eye on them they are thieves

When technicians are working on boxes and leave the premises, is there a reason they do not close the box to protect the wires and connectors?? This makes the property have ugly curb appeal.

Worse service around!! Keep moving from this company. Were to install my 93 year old Dads phone on Monday--messed up--were so sorry--set time for Wed between 8 and 10--- no show---was on the phone for hours---finally was told there was a fraud alert on the place my Dad was moving into--I would have to come to local office to fix--(Im 2000 miles away) could I have their phone number at the local office--they dont have a phone---guess what---we wont have a phone with this horrible company either---BUYER BEWARE!!!!!!!

The customer service is great, however after having multiple problems with services snd high prices i am about to drop there services. Horrible prices.

Terrible customer service. Avoid using or interacting with this company at all costs, otherwise you will be extremely frustrated (at the least).

This office is staffed with people who dont want to be bothered by customers. I tried hard to give them some feedback on a service call they made for an 80 year old woman I know well. I wanted to let them know that the service tech who had went to her house to install VOIP phone service, had not preformed his job well, most likely a lack of training and a young tech with little experience...common errors, running a Blue cat 5 wire across the front of a Cream colored house, making it visible from the street...Leaving a pile of insulation, drywall drilling and wood chips on the carpet in a corner of the room behind the couch... Just sloppy work. The thing is that the folks at the office did not act as if they cared what I had to say or that I had to reconnect all of her WIFI devices because the tech had changed the Passkey from the passkey labeled on the WiFi / VOIP gateway... Anyway the details are just to give you an idea of the things they dont seem to care about...

I have had to call them a few times this past week. Decent service from tec support (but all off shore) and fast service at the counter.

Friendly service. There was only one teller and the wait was a little lengthy, but it was comfortable and I walked out satisfied.

The company has the worst customer service Ive ever dealt with.The fat mouth-breather behind the counter in the Brunswick office should be fired as well as the person who thoughtshe was a good candidate to hire

Another “Maine” business that makes it nearly impossible to speak to real person. Why post a local phone number, when it just sends you to the same telephone-dumping ground as all the rest?

Comcast is a trash company and everyone should know that.Also Im pretty sure theyre underallocating bandwidth for us but I havent checked.

Completely useless

Another monopoly. Cust Svc in the Phillipines. Customer Svc is arrogant. Be sure to obtain credit when you lose your service demand it. Some of the reused and recycled boxes are junk which involves more downntimes.

Worst customer service out of all of the isp. Makes it easy when your the only choice I suppose

The service guy Bill was,great.

For some reason my internet disconnects every day around 8 and 11 so done dealing with the bs

My internet is spotty and it is ruining my business. Worst service ever. Use anyone else.

Customer service is horrible. You walk in and they look at you like you just walked into there homes and not a Comcast owned facility.

So caring and thoughtful.

Excellent customer service.

Service was very friendly.

One employee couldnt help went to the next window and that employee could?

Great folks

Quick service and very professional

Great service.

Who likes xfinity

No service

Trouble shooted to find out why I didnt have cable, replaced the cable box 3 times.

Fun and painful all at the same time

I think that that should have more than two open at a time because every time I go in there to pay my bill I have to wait a least 15 to 20 minutes to be waited on

The best

Prices too high for the product recieved

Comcast service center. Bill payment and equipment pick up and drop off services.

Comcast sounds dumb Ive never used it so yeah.

Data cap from a monopoly that is completely unreasonable

Gave me a modem that was supposed to be taken off the shelves the day before. I spent over 4 hrs. troubleshooting with the even worse call center.

Nice people

Good people

The epitome of a disingenuous company.

I get late fees every month because they WONT LET ME PAY MY BILL. try to pay through mobile i dare you

Very helpful!!

Great service