Bradlin has always been my go to when it comes to any technical questions regarding cellular service. Her expertise on billing and moving phone lines around has always impressed me and helped me out. She has managed our families account for years now and was even responsible for helping me set up Echos account when we were still a company. Keep up the good work!

Zack is a great asset to AT&T. Very professional and answered all my questions. Truly pleased with the upgrade I decided on and my new phone. Thank you Zack!

Worst phone store ever. If you make an appointment and go park your trailer , they take you off the list automatically. We were at the Brownwood stre for over 3 hours.

Went in to add a line and Shawn in the store was extremely helpful and took care of some serious plan changing and updating. I would highly recommend his help to anyone in need. Very knowledgeable.

Will never use at&t again. Went in to the store at Thanksgiving and they had a trade in deal. Trade in good condition phones and get $700 per phone. Did that and sent our phones in as instructed with the box & mailing label. End of January still no credit and I called at&t and they said sorry, you didnt send them correctly. After 2 hours talking to customer service they said they would get it fixed. 2 weeks later still nothing. We canceled our service and now owe even more for the phones plus never got our $1400 credit and they had our like new phones. Thieves, thieves and terrible customer service.

Brandlyn was awesome and spent an hour working to resolve my issue!

Bradlin is one of the friendliest people in the store. She is extremely helpful and very good at communicating with customers. Thank you.

Very personal customer service rep. Very helpful and explained all necessary info.

Came into the the store not knowing anything about iPhones. Was greeted by Bradlin and she stood there to help me figure out how to function an iPhone on their “test” phones at the Apple Section. There I ended up knowing I was wanting one from the specs for my new iPhone. Bradlin gave me the best deal she could within’ my budget! I’ll most definitely come back and visit again and be asking for her. Great Customer Service, stayed busy helping other customers as well, and even with customers and helping me. I got the best in and out time I’ve ever had from being in a AT&T store! Hard worker guaranteed! Hope to get this phone paid off soon so I can have the 13 when it comes out!

This is a great at&t store. Bradlin knew just what was needed. Great professional service. Thanks

Bradlin Black was very professional and kind to me and the service she gave me was excellent. Her professionalism was wonderful and speedy.

Bradlin has been the biggest and best help that I have ever had at AT&T. She explained everything thoroughly and helped me understand all my options. I will be back for a 5G box with my business account.

Bradlin is the best. We always want her to help us because she is so friendly, knowledgeable and patient.

Customer service representatives have always been great but…..Your system is horrible and your customer service representatives do not have the capability to do changes on business accounts. I do not want to call 611 when I have taken the time to go to a representative. Same problem another year... AT&T as a company rates as high as hating the dentist office. I dislike doing business with your company and wish there was another option.

Bradlin was such a huge help when I needed to send in a insurance claim on my phone. She was then a bigger help when I needed to upgrade my device. She help me compare phones. She listened to what I was needing in a phone (as it is used mostly for work) and recommended one she thought would fit best! She was right. There were no surprises or hidden cost. Everything was explained perfectly and my total was exactly what she said. I walked out feeling confident in my purchase which has been a struggle for most during this pandemic. Thank you ATT for having great customer service and thank you Bradlin!

Bradlin is so much help, she’s knowledgeable and friendly, also it’s easy to understand her instructions !Your store is blessed to have her !

Our AT&T accounts have been streamlined and made manageable by one exceptional employee over the years….Bradlin has made my life so much less TECHnically complicated! I highly recommend her assistance at the local Brownwood store, for a well-explained and trustworthy experience.

Bradlin is an amazing person. She took amazing care of us. She answered every question we had. We left with a smile on our face and in our heart. Thank goodness AT&T has employees like Bradlin.

Brandlin Black was very pleasant to do business with. She was very helpful.

Shout out to Bradlin Black for the awesome customer service. I was misinformed by a previous rep on September 20, 2021 but Bradlin provided a thorough explanation of my concern. She listens to her customer. I did not feel being rushed to leave the store unlike the experience i had 6 days prior to this visit. Bradlin is definitely THE asset of this store. I wish i can request for her professional advise whenever i get to visit the store in the future. If this store does performance appraisal yearly, then Bradlin deserves a raise because she rectifies issues and concerns that were not properly addressed by other reps in the store.

Bradlin was super. She made it easy to shop with att. She answered any questions i had. Thank you.

Bradlin Black helps me when Im in the store, she is very knowledgeable about products and services

My mother in law joni Hutchins was there, and the customer service was very friendly and helpful.

Bradlin Black always comes through for me every time.. 10/10 would recommend..

Bradlin was a great representative of a great knowledgeable sales rep.i recomend her to everyone.

Bradlin was amazing!!!!! She helped me with everything I needed and fixed the problem and she was super nice I recommend her to everyone🙂

Bradlin black is sooo helpful and knowledgeable truly an asset to this company !!

Zack Ramirez was very professional and took care of everything i needed! 10/10 recommend

Yesterday we showed up about 5 minutes before closing; they were already rolling down the window cage things and we were met with a smile and were helped quickly and were beyond satisfied with our service. The man was funny and our nerves were already bad and his demeanor was just chill.I think your name was Matt; THANKS DUDE!

Bradlin has helped me keep multiple lines in order for years now! Awesome, consistent help!

The store employees were helpful and attentive

They are amazing 👏. Always so nice and really fast.

This is the most unfriendly, unprofessional, rude, AT&T store. I had the pleasure to get the service from the most arrogant, rude MATHEW HUNTER, this employee gives this store and all of AT&T a bad name. He never introduced himself, immediately he had the attitude of not wanting to assist me with small adjustments and questions I had, he was rude, condescending throughout. Before I even completed and asked all my questions he got up and rudely said “Sorry can’t help you, you are smart enough to install APPS on your phone, you should be able to figure it out” upon leaving he gave me the nasty smirk and said “hope you have a great afternoon”Professionalism at its worse, guess dress codes are not enforced at AT&T, his dirty jeans were dragging and sagging. I will forward this to District and Corporate as well, and please call me, this is the short version of his snugness and unprofessional behavior.

Bradlin is a tech goddess!!! Completely amazing, she made our iffy device work perfectly!!

Bradlin was amazing!! She did everything she could to help me!!

Bradlin is the ultimate customer service person with her knowledge, customer needs focus and patience with a couple of retires who are trying to keep up with technology changes. We will be back to see her for our next phone also.

The young man Ethen did an exceptional job! It did not matter that it was close to closing time, he helped me 100% no matter the fact that he had to stay late! Thanks a TON Ethen!

Recently dropped my phone in the lake the day before Memorial Day. Turns out that it does NOT work in 12 feet of water. I was able to contact Matt McCullough with ATT on Monday (yes, the holiday). The next day he helped order me a replacement phone and was able to get it delivered to the Walgreens next door. By Wednesday at noon, I was back on the grid !! Everyone at the Brownwood store, which was very organized, professionally run and COVID conscious, was very helpful and friendly. Cant say enough about Matt and his extra efforts. CUSTOMER SERVICE LIKE THIS IS VERY HARD TO FIND. HIGHLY RECOMMEND.

Our in store representative, Jason, helped solve all of our problems in a timely manner. He also did so with a wonderful attitude the entire time.

Jason was very helpful and we were able to get my mother in law service she can depend on.

Had trouble with my phone being slow and bradlin black helped me get it going again

Got new watches, thank you Bradlin Black for all your help!

Cancel your contract and go to the nearest provider other than AT&T as quickly as possible! The Brownwood location hands down is the absolute worst, uncustomer friendly store on the planet! They actually sit there & think of ways on how to NOT help you with your problems. Then a team member or two joins in and offers their unsolicited advice and you start feeling ganged up on. Thank you but I just need one person to tell me there is absolutely nothing they or the company can do for me, one is enough. Not to mention every time you go in, they give you completely different, conflicting information. You can ask 4 people a question and all 4 of them will give you a conflicting answer which A) leaves you more confused than when you came in B) you leave the store with unresolved problems and C) shows you they are full of complete S$!+. Literally their STANDARD answer for EVERYTHING is...call customer service. I drove all this way for you (and all other team members in hearing range) to tell me this?? You lied today because the last time I was in this store and had the same problem, I got it fixed after being in there almost for 4 hours and in tears later. You call their phone number with an automated message saying you cannot talk to an actual person and you have to jump through hoops to get an appointment. Its always crammed full of upset, frustrated people so forget trying to just drop in. You stand in line forever! The turn over rate is 99.9%. Ive never seen the same person in there twice and apparently if your over the age of 22, youre not qualified to get a job there. I had a different provider for 19 years that I LOVED, rare problems and if I did have one, they had excellent customer service. Moving to Brownwood, I was forced to give them up and go to this pathetic excuse for a company. But guess what?!?! My old phone service provider I loved just opened a location here so as soon as my jailers (AT&T) let me out of my contract, Im going back to them ASAP!! So my advice to you, if youre shopping around, avoid AT&T like the plaque!! Brownwood location, Brownwood staff, & mgmt, YOU SUCK!!!!!! TRY CARING AND MAYBE HELPING OUT A CUSTOMER FOR A CHANGE!!!! NO, THERE IS NOTHING WE CAN DO FOR YOU... IS NOT THE COMPANY MOTTO CONTRARY TO YOUR STAFFS BELIEFS!UPDATE: After it was suggested to me to call customer service to fix all my issues including ordering a screen b/c mine was cracked and to have them (Im being serious, this was the sales associates big idea) put it on for me. I DID call customer service for help. They put me on hold, then sent me to the wrong dept, then sent me to another dept. He told me hang on a sec, he would help me, put me on hold for 2 minutes and then hung up on me. Im so upset with this company, I have just learned to live w/the problems on my phone and my cracked screen. Rather than paying the $51.00 & change, the original sales associates got online & got me insurance so if I cracked another 1, it would be under $10.00. I had gone into the store & done this 2 before no prob. The current associates saying my phone, the 2nd to newest out there is to outdated and they dont sell the clear screen protectors in store anymore. Therefore I could have cust serv teleport it to me & put it on 4 me

Didnt have phone in stock I picked out. Not sure when this happened, but they no longer transfer from your old phone to a new one. 🤔 might, if one searches, find a better price somewhere else.

From the call center to the customer service I received in the store, I am appalled. I have only ever used AT&T but I think it’s time to switch. I called the find out info and set up some things. I made an appointment and still waited over 40 minutes. When I finally got into the store the service I received was awful. The guy did care at all what had happened. Nothing from my previous call was noted correctly. Instead of trying to offer any help I had to do everything myself. I’m so glad I was able to do his job for him.

For a place that sells tech stuff they dont know much about it.

15 minute wait time. Courteous sales rep. Very helpful, informative, and caring service.

I was in the Brownwood AT&T store this morning to activate my new phone. I have always had excellent customer service there. I would especially like to thank Bradlin Black who helped me today. She was efficient, knowledgeable, and quickly answered any question I had about the phone, billing, and any other questions. Thank you for your continued good service.

Most helpful in acquiring and activating new services, whether prepaid or contract; more selection and better quality per pricing than even Walmart.Ms. Bradlin Black is very knowledgeable and quick to find the best solutions to your phone service questions.

The front door service is fine the actual new if the actual needed service is completely useless youre useless not enough employees to get anything taken care of not buying a new phone ask a simple question or have a problem taken care of One star only

We’ve been to this store twice and we’ve been so pleased each time. The store is clean and has great parking and the service is tremendous. In particular, we’ve really enjoyed working with Shawn.

The attention to COVID protocols at this store is very welcome and commendable.Your employee Jason Murphy did a stellar job.

Matthew is a 5 star employee!!! Very patient and helpful ! I’m a senior citizen and was treated very respectively and he even took time to walk out to my car and explain to my husband what updates and explained the operations on his phone. Social distancing was in place so he could not go in with me. Thank you so much for employing such a great guy! Matthew is a rock star in my books!!!

Jordan Mason has been wonderful today. His customer service is outstanding. He is knowledgeable on the products and explained my options to where I could make an informed decision.

We had such an awesome and easy experience bringing a number over from another provider for my mom! Bradlin did an awesome job!! Huge help and more than willing to help with all the questions we had.. super awesome experience!

Best AT&T store in the galaxy.

Broken phone still waiting on a replacement. Im not sure the insurance is worth it.

Bradlin Black went above and beyond! She was very professional and had all the knowledge!! Definitely an asset to the Brownwood at&t!! Will continue returning because of how she treated us! Customer service was amazing!

He first tried to get a rep whom he already told us was at lunch. Passing the buck.He said he was not allowed to do what was needed to complete the switch. He said he would give us a phone number and website to go to. He did not give this information to us before we left which caused us to go back to the store to get it.When we returned the door was locked. A rep came out and after he found out what we needed and he made an appointment for a tech to call us at our convenience . The first rep in the store could have done that and not inconvenience us, He needs more training and people skills. This was Shaun.The call came in. She spent over 1.5 hours and hung up before anything was completed for us.

Had a great experience with Bradlin Black at the AT&T store in Brownwood, TX. I traded in my old phone for a new one. She verified my old phone was backed up and then helped set up my new phone. My new phone was completely setup and working when I left the store as well as my old phone had been completely erased after she saw my apps had loaded on my new phone. She was also very patient while I picked the phone and cover. I was am a very happy customer thanks to Bradlin

Today was the one and only FANTASTIC experience I’ve had at an AT&T store! Bradlin Black was amazing! She answered all of my questions, answered all of my problems, and I left the store with a smile on my face.100% satisfied with my visit today!

My previous experiences with this store were horrible in the past. But the staff seem to be stepping it up in a greatly appreciated way! Bradlin was awesome! Extremely helpful and nice. She is the kind of tech others should strive to be.

The customer service guy wouldnt listen firm the beginning. Then at the very end we were getting accessories for my new phone. There was a special guy 2 get 1 free. I asked if my phone can be charged with a new wireless charger and he said yes. I asked are you sure and again told yes. Well my 57 miles one way trip made me really angry to get home and figure out it cannot use a wireless charger

Bradlin was excellent help! She helped me resolve my issues and also answered all my questions, even the ones I didn’t know I had. She was also helpful with getting my plan adjusted to fit my needs and better serve me along with making recommendations for future changes that could help me. Very friendly, and easy to talk to. She never pressured me or made me feel pressured to buy or change anything I didn’t want to. I wish there were more stars to give her because I would. She will be the go to person for all my future in store needs. Keep her in the store and you’ll keep happy customers for sure. Thank you again Bradlin you’re truly the best part of AT&T!

Bradlin did a great job. We have always been pleased with her and has always take good care of us! She goes the extra mile to help us.

Had appt and email confirmation, but AT&T had no record or it. Was supposed to be picking up the phone and airbuds I ordered online but they had no record of that. Said fine, I will order the items from them at store but they wouldnt honor the sales price stated plainly on their website. Customer service severely lacking. Spent 40 minutes IN the store after spending an hour making appt and ordering phone online and left with NOTHING.

The employees are very helpful and there is decent selection of phones and accessories. The wait is a bit much due to unnecessary covid restrictions and they require unnecessary masking...

Bradlin was awesome as usual she takes the time to make AT&T in customer service compared to other associates in the store I will leave if she leaves and take my business else where.

If I could give zero stars I would terrible customer service every time I go in. No one seems to know what they are doing, they are all rude, and everything you have to ask them all the say is to call customer service. I never want to use their service again.

Bradlin is awesome. She has been my go to person for years now. She truly cares about her customers and has their best interest at heart. She has a big heart for her customer service.

Bad service. Showed up and they signed me in & asked for number to contact me when would be ready. Waited over an hour & they never contacted me. Just got frustrated and left. I am still waiting for that call.

Best service!

Bradlin was outstanding and provided great service!! She went above and beyond to help my mother.Thank you so much!!

Bradlin Black is the best we have ever had! She has been nicer than anyone we have ever met.

Bradlin Black has gone above and beyond to help me. She has a great personality and is extremely knowledgeable in her job!! I ask for her every time!

Bradlin fixed us right up! She is always so sweet and kind, and takes time to make sure we get everything taken care of that we may need. Shes a rock star!!

Bradlin is the best customer rep!!! She has always been able to fix us up with whatever we need or want!!

Some of the worst customer service I have every recieved. Tried calling the store, had to deal with their automated system that refused to connect to the store. Aftet spending 20 minutes dealing with the system it disconnected the call and told me to call back. If you are looking for service, I recommend you go with a different provider.

Justin was awesome. Helped me in a timely fashion. 5 stars all the way.

Bradlin black was amazing!!!! She took time making sure I understood my new plan! I will send people to her.

Bradlin black was great! Very friendly! And highly recommend her to help😝

Bradlin has been a fantastic help in assisting me with my new phone purchase. I highly recommend her as a “SUPERIOR” customer service rep!!!

Bradlin black she is always so awesome and helpful thank you so much

Do I have to put one star. hello anything else.

Bradlin was very good she answered all my questions and was great to work with!!!Shaun was very mouthy and will never let him do anything for me was just really rude!!!

Bradlin Black has been a blessing !She is friendly very helpful and I’m so glad we came to this location for my daughters new phone for her birthday!!!

Awesome service. Very helpful with my service and my plan. Matthew McCullough is fantastic !!

Bradlin was very helpful. Listen to my problems and was helpful. Very nice employee.

Bradlin black is absolutely amazing!! She goes above and beyond in everything she does. I only come see her, because she is the only one I can understand!!! Bradlin is my favorite!!

Bradlin was very helpful she made sure no additional charges will how up on my bill and provided additional options

Bradlin is a smart,sweet,hard working person. Very helpful and did an amazing job!

Bradlin Black made getting a new phone very easy and very simple

Bradlin Black is always there for us when we need her. Her superior customer service and great attitude is what keeps us at and coming back to Att for anything we can.

I found Bradlin to be of excellent personable help.Very pleasant and good at her job

Bradlin Black was awesome and I will always do business with her.

Caring Professional Complete service EVERY TIME!!!! Bradlin black is the best!!

Fast service and in my case, I got a plan upgrade for a cheaper monthly price!

Bradlin Black is awesome!!!!! Worked in my phone to fix it!!! Worked hard. I’m was impressed.

Great service and friendly staff

Bradlin took the time to work with me and be on hold to get things straightened out with my account. Had it not been for her and her customer service my loyalty to att was going to come to an end.