Plenty of help in this store. Dude that helped me was very knowledgeable and not pushy at all. They did not have the style watches I wanted so I will have to buy from Apple. Not a fan of Apple products but for kids and grandmas they are fine. There are two types of people in the world, those that are comfortable with technology, and then those that use Apple products.

Great experience nice friendly and fast as possible

The Bourbonnais, IL store was very friendly, efficient, and helpful. The clerk was knowledgeable and took care of all of our requests in a short amount of time. We were pleasantly impressed!

Quick and speedy service with getting me hooked into a prepaid plan for Unlimited data. Many thanks to the team for staying past closing time to help.

Very helpful... got my phone charging and on my way

Easiest phone transfer by far...a little glitch in the appointment process. I was given a time, and when we got there, had to go back 3 hrs later. Chris was awesome to work with

The black ladies take they job to serious, They should join the police force 🤣

Disappointing They do a quick check then gave my phone # for Tech Help Their service used to be A+ but its been disappointing recently

Just left the store. HIGHLY recommend seeing Cody at this store. He has helped me many times over the years. Josh is also very pleasant and helpful. Cydia to both.

Robber barons. More evil than Comcast even.

Very thorough and helpful with a prompt service

Staff was responsive and were able to resolve our issue

Due to the pandemic, my husband was not allowed to come in the store with me. I was a little nervous, but Andy put me at ease and helped me make wise decisions. I didn’t feel like he was steering me towards things that I don’t need and I truly felt safe with the way the store has made extra precautions. Since I am not technologically savvy, I ended up going back with questions on installing the screen protector and that associate was so kind. He didn’t make me feel stupid when I couldn’t figure out how to remove the backing! Great customer service. We have been Verizon customers for 20 years.

Nice workers friendly help. Great time today

Wasnt there that long, got what I wanted and some great deals only verizon store I will go with.

Had to wait outside for a little but it was a beautiful day and everyone was knowledgeable, quick, friendly, and clean!!

No service for any of money spent thereOffer no help with a new $500 phoneRediculous Disgusting had to hire a person to set up my phone extra. Cingular or ATT at least start you out very unhappy for paying for the three phones every month over $200 now.

Great service. Moderate wait times.

Great customer service. Both Cody and Jesus were very friendly and helpful. We encountered an issue trying to switch from T-Mobile to Verizon. (Mainly it was just how the family plan was setup at T-mobile. Cody was very patient with us trying to figure everything out. 🙂

Nice store, clean.

Awesome as always. Associate was very knowledgeable of accessories.

Pretty good store. Very clean too. I recommend everyone see Cody. Ran into an issue that was not in his control, he was patient and able to get it working! Glad to have joined Verizon!!

They made sure that I was good to go

I had damage to my cell phone. We went to the store around 7:15 pm, where they close at 8 pm. The sales associate immediately met us at the door to assist me. She quickly accessed my phone and right away started the process of get it replaced.Thats where the fun began. She had to call in to talk with a Level 1 technician for guidance of replacing my phone. Well after being on hold for over 30 minutes. Very patiently I might add. The phone call was disconnected. Therefore, she had to call back, to start the process all over. Not once did she loose temper or talk negative of the situation. She was very professional, along with apologized several times.The second call went through, extremely fast. Fixed the problem, ordered me a new phone. End of store.Bottom line, the sales associates at the store are very professional, polite, upbeat and willing to help with whatever you throw at them.I give Craig, the manger of the Bradley store. All the credit in the world. He has trained his people very well. But as for the Verizon Tech 1 people. I give them 1 star.I recommend this store to anyone having issues with their cell phone. 9.8/10 times. They will get your issue resolved, as you wait.

When will you guys be opening again. I am having an issue with my phone that I bought here. I would like to bring it in to the store.

Horrible customer service and bad communication skills. Other than that... Not bad.

I went into buy a phone but they would not sell me one since I was one day early for my upgrade. Tom, the associate, and the manager on duty were not interested in helping me. They said there was absolutely nothing they could do to bump up the upgrade one day, so I left.Furthermore, they did not have any interest in making sure the phone I wanted was in stock so that they could order it if it wasnt or if it was, set it aside for me to pick up tomorrow.Tom and the manager on duty had no interest in selling me the phone. It was pathetic. Verizon should be embarrassed to have them representing the company. I have had good experiences in the past working with Craig at this location but unfortunately he was not in today.On a side note, I called called Verizon corporate after I left and they were shocked I was shown the door. Over the phone they were able to bump up my update one day allowing me to purchase the phone. If I was able to do this, there is no reason they could not have made it happen. Absolutely pathetic

IMPRESSIVE ACTIONS FOR VETERANS DAY 🙏🙏🙏

The wait time was terrible but it was busy and the gentleman who helped me was super nice and helpful!!! If you want deals and nice people its the place to go just make sure you have time to wait!

I predict they will soon be replaced by a kiosk. They are just able to do sales, not service. If you need help, youre told to call an 800#.

Was lies to was told they do not take cash had to sign contract to get repacment phone shame on you. Tricksters. Just needed new phone and tricked

Very helpful

Good connection always.

Mark and Josh are amazing!!

People very nice and knowledgable and Verizon has by far the best coverage and service. Cheapest carrier...no way, but you get what you pay for in the phone industry.

Employees used to be very helpful. Now Verizon seems to have changed their customer service to nothing. Any problems have to be solved by calling a person from God knows where. They will not even help you set up a new phone that costs you 100s. Absolutely terrible.

Unhelpful! I have never been to a place this useless.

Always very helpful, doesnt mind helping with silly questions. Brian S who was there was wonderful, we miss him. But the rest of the staff has picked up,the slack to ease our stress

We have went to several other Verizon stores and always end up back at this location. The employees are very knowledgeable and never rush. Thanks for your time yesterday Earl.

Both stores in the bourbonnais area have very great customer service

VERIZON WIRELESS IS ABSOLUTELY THE WORST COMPANY TO BUY ANYTHING FROM. DO NOT SHOP HERE. THEY ARE SCAM ARTIST AND A BUNCH OF HUSTLERS. THEY TELL YOU ONE THING AND YOUR BILL WILL SHOW ANOTHER. DO NOT SHOP HERE. YOU WOULD BE BETTER OFF SHOPPING AT ANOTHER PHONE COMPANY!!!😠

When I broke my phone I came to this location to get help on how to make my insurance claim. I waited almost 40 minutes watching staff wonder around and chat with other associates before a women finally handed me a pamphlet and walked away with no further explanation. I practically chased her down to ask her a few questions. The next time I came a lady asked what I needed and told me she couldnt help me transfer content. Turned me away with no questions asked.I called customer service and they were able to help me and at least give me more information on what I could do to resolve my transfer issue.

Jackie was a tremendous help at the Bradley store. I cannot be more pleased.

Great customer service...loving my Note 10+❤🧡❤🧡❤

This Verizon Wireless Store is great, no BS like the other Version store down the street. They have helped me get a new phone under my extended warranty coverage rather then pressuring me into a new / upgrade photo.

This Verizon, at this particular location is great. No long waits, they keep things moving. The people there are very helpful and polite.

Laparis was wonderful.Very helpful

Nice, clean, employees dont make you wait.

Verizon has great reception in this area. The staff at this location are great... theres a good check-in process and plenty of active displays.

Its okay. Went in with a friend. I use Sprint. They definitely helped my buddy out. Great problem solvers.

Had to have replacement glass put on for my Samsung 9 which is not an easy taskThey did it with ease and so professional and courteousReason why we always come here for our phone needs and servicesThanks!!

Again, I have had the worst customer service here. When i was in there before, I was told one thing by an employee and when i go in there today, they tell me everything that I was told was incorrect information. They need to better educate their employees, so they dont tell customers false information that will cost them a couple hundred dollars.

Great customer service, I was helped by Laparis and she was helpful and friendly. I was planning on canceling my service but she was so helpful and because of her demeanor I decided to continue my service with Verizon.

Very helpful as always corporate store Id only go to those

Grat place to get your cell phone and services, Bradley, IllinoisThank you!

Last time I went there I walked out on the dude. All I needed was a phone case and he wouldnt stop with trying to add to my account or sell me new equipment. Finally after 20 mins he told they didnt have any cases I needed but really wanted to change my device. How about just doing what I asked for and saved my time. Wont be back. Why would you even need my account info for a phone case.

I didnt realize it was that long since Ive been inside the store... The remodel makes it look like a total different place.

The lady that worked on my phone today was very helpful. She did a great job. Go Verizon

Very helpful and extra friendly customer service. Took care of all my needs and went above and beyond. Thank you too everyone there.

These guys are the best! All are very helpful.

Great service and great help with what you need anything if they dont have it they probably can order it for you😁😁😁😁😁😁

They were helpful and friendly was very satisfied

My overall experience ended up great. Joe Crowell is very professional and helped me out in this store. If you are looking for help with anything Verizon, this is the man to see!

Great, quick service 👏

Terrible service! We are corporate customers and have purchased several of the Arlo cameras to use at our business. All I needed to do was return a camera that was not working. We already had the replacement on the way. Person was extremely rude refused to even look up our accounts to try to help me. Thats what I get for going to the Bradley store. I went to my car called our rep in New Lenox and he took care of it for me (thank you). I expect to walk into any Verizon store and be treated as a valued customer but I now know better that to go to the Bradley store.

Brandon was excellent help. We were in and out fairly quickly especially considering we were upgrading multiple lines.

Love Jordan Davis!! Best customer service experience ever!!

Great service. We were dropped by Sprint and ported our old number over. Bought a new phone and started a new policy and it took less than 30 minutes. Also, got 20% off our bill from a work discount. Dont know why I didnt go here sooner.Well, my review has dropped down from 5 to a 3. They were not able to apply the 20% discount because of some bs about standard and nonstandard plans. And even though when we purchased the new phone we were told different we still got bent over the barrel. I should have gotten that in writing. Lesson learned. Verizon has good reception in this area but they will lie to you like any other nickel and dime communications company. If you dont have to have a smart phone, Cricket has good reception in this are at a good price.Update 10JUL2014:The plot thickens. The payment system was down for a couple days in the Midwest and I was told I couldnt pay my bill. I work out of town and returned a week later to pay. Guess what?? $5 late few. Had to go in to get it taken off.Also finally got the discount so I updated the review from 3 to 4. Our plan was changed to preferred. You really have to keep on these people to make them do what they said they would. The lady that works here is great though.

Couldnt help me at all.

Every time I try to call Im ALWAYS on hold for 10 minutes or longer nobody ever comes to the phone most of the time its an automated machine that does nothing but say everyones busy! NO customer should ever have this problem!!

Good store, good people

All the service personal are knowledgeable and friendly. We are always pleased!

They are always very friendly and helpful. They will go it of their way to help you understand everything.

Verizon has the worst customer service ever. And make sure you go before you get there because they wont let you use the bathroom in the store .

Good customer service. Sometimes they do not keep enough stock on accessories.

They tried but could not help me my Bluetooth tooth does not work right and maps never had a problem before with AT&t but now I have a problem with my Bluetooth with its volume cant hear it when Im driving

Great service and help me with out with all my questions.

Will never return to this store..each employee gives you different information, plus they all act like a bunch of snobs in there that judge people as soon as they walk thru the door.The newer Verizon store across from Walmart is FAR BETTER than this place, plus they treat you like a human being & dont act like you are not worth helping when you go in there. Dont waste your time here at this corporate location...go to the Verizon store about 2 miles north across from the Walmart Super Center & I guarantee youll love it. This location could really benefit from training by the folks at the newer store north of them on how to treat people.

Great

Great place to shop for all your mobile phone needs, pricey but its Verizon, great staff !

Great. Sales manager very knowledgeable and nice

Very helpful associates. Quick service.

Over priced. Con u to buying stuff and dont tell everything.

Best phone service and friendly knowledgable staff

Worse customer service ever!!! Every time I go there lately they suck!!! Cant wait for my Verizon contract to be done! Having the same account for 16 years means nothing! SMH

Always good service. I havent been disappointed yet.

They were very helpful thanks Verizon

The service is excellent & everyone is super friendly

Half hour wait to talk to Verizon employee for 3 to 5 minutes.

Was readily waited on, questions answered, and my problem solved. Very pleased with my experience.

They get you in and out

Easy access good people to deal with

They were curious, friendly and thoughtful.

Thanks Andy!

They could not help with a bill I need to pay.

Staff where standing around not apearing to do much of anything ledt after waiting around to 45 min

Great service but paying with a check sucks here very picky thanks for NOTHING

Great helped alot

Good service.

Absolutely awful customer service! Staff shows zero enthusiasm in helping their clients. Totally apathetic in their customer approach. Never will do business there again.