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The Outlet & Sleep Center
8247 Huffine Ln, Bozeman, MT 59718, United States
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The Outlet & Sleep Center
Comments
Ph
Review №1

Greg was super helpful and went above and beyond.

Cr
Review №2

Perfect for me.

Ji
Review №3

Nice experience

Se
Review №4

Tiffany, who helped us was really nice and easy to deal with. Very helpful without pressuring us. Left us alone instead of doing that hovering thing some sales people do.

Ch
Review №5

These guys were awesome! helped me out with an amazing (former) deal and made it work for me based on my circumstances. super personal, helpful personnel. would recommend it to anyone!

Mo
Review №6

I came here looking for a mattress and got an education on sleep! These guys really know their products and truly care about the customer. They made sure I got the exact bed that suited me best! I thought I needed a firm mattress but boy was I wrong! They took the time to educate me about the options I had available to me and found the perfect bed for me and my pocket book! Thanks again for everything! Delivery was on time and the team was very professional! Best shopping experience in years! Customer service is not dead!

Co
Review №7

My wife and I were looking for a couple beds on short notice. Michaela and Ruth took great care of us. They were super professional and helped us find two beds in stock. The warehouse was very diligent in inspecting each piece before loading it up. I can tell the sales people really care about taking care of their customers and the manager is heavily invested in training and customer service. I thought Conlin’s was always a premium furniture at a premium price. It’s good to see even at the outlet you get premium service.

Br
Review №8

They carry the best brands and took the time to really educate me on what to look for in a mattress that was right for ME. They were my first stop, so of course I wanted to look around at other places to compare (cant help myself, Im a research freak!) and I found that regardless of what I wanted to spend they had the best selection, prices and customer service. Ill be back for sure!

Jo
Review №9

We buy all our furniture at the outlet. Just recently bought a new mattress and love it. Brad was very helpful, courteous and kept our budget in mind. All other staff memebers have been great. I never feel like I’m “hounded”. We’ve had other furniture delivered to our house with no problems. I’d highly reccomend trying them out.

Jo
Review №10

My wife and I have now bought 5 mattresses for our home from the store. Friendly, no bs, we’ll educated sales staff are the main asset to this business. Would highly recommend.

Ma
Review №11

I manage 3 vacation properties so I have shopped for and purchased many mattresses over the past 5 years. The Sleep Center by Conlins is hands down the best mattress store in the Bozeman area. Honest and helpful staff, high quality products, and good prices. This is the only mattress store I will shop anymore.

El
Review №12

Kelly at the outlet store is amazing! She helped my find the best couch ever!!! Plus the financing is amazing and easy!

Ty
Review №13

Awesome staff. Got financed with nice furniture. Highly recommend.

De
Review №14

Great place for furniture on a budget. Nice kids furniture selection.

Pa
Review №15

Ill start by saying I really like my new couch and it works really well in our space, which is why this rating is two stars and not one. The buying experience was terrible. Tiffany helped us with our purchase but either lied or gave us misinformation throughout the process. Tiffany seemed nice, so Im not sure if she was your typical furniture sales person just trying to make a sale or if she really had no idea what she was doing.We initially came into the store on Sunday, 12/31, after visiting two other furniture stores in town. We had done some research and had a pretty good idea of what style and material we wanted. Tiffany was friendly when we entered and offered us fresh baked cookies, so the experience started off well. My girlfriend and I found the couch we ultimately purchased fairly quickly, but wandered around the store for a bit to make sure there wasnt something we liked better. When we circled back to the couch we liked we had a few questions for Tiffany around durability as we were a little worried about the quality due to the price. Tiffany assured us the couch was quite durable by letting us know that the model we were looking at had been on the floor for 4 years, so over that time many people had tested it out by sitting on it, laying on it, plopping down, etc.. and it was still show room quality. We accepted that answer and let Tiffany know wed like to purchase.Heres where we started encountering some issues. Tiffany grabbed the tag, went to the computer, and looked up the availability of the piece. Unfortunately, the floor model was the only model available AND Tiffany informed us The Outlet & Sleep Center was no longer carrying that model so our options were to take the floor model or she could look to see if any other stores had that model in their inventory (but delivery could sometimes take a couple weeks). She also offered a $25 discount if wed like to take the one on the showroom floor. The couch itself cost $988 and we were planning to purchase the stain guard which was another $187 (though she told is it was only $87 initially), so she essentially offered us a 2.1% discount to take the floor model. I told her that $25 didnt seem like much of an incentive to which Tiffany told me that this model was like new and that it hadnt really been used that much, despite trying to sell us on its durability by telling us how great it looked for being on the floor for 4 years only 10 minutes earlier.Ultimately, we had Tiffany look at the inventory of other stores and she found the Great Falls store had the couch. We opted to go for the brand new model versus the 4 year on the floor model. Tiffany let us know that it would to the Bozeman store by Friday (only 1 week now, not 2) and all we needed to do was give them a half hour notice before we came to pick it up so they could spray the stain guard and get it ready to be picked up.Tiffany called me Friday afternoon to let me know the couch was in, but I couldnt get out of work early enough on Friday to pick it up before 5:00 and I had plans Saturday, so I told her Id be in Sunday to pick it up. Unfortunately, The Outlet and Sleep Center doesnt have warehouse staff on Sundays (information that would have been helpful previously, but not a huge deal), so I planned to come pick it up on Monday.Monday rolls around and I leave work early to pick up my new couch. Im pretty excited at this point and give them a call to let them know I would be there in 30-45 minutes. About 15 minutes later, Tiffany calls me with some bad news... Great Falls sent the wrong color couch. My girlfriend and I discussed it and decided we would come and take a look at the color and see if we liked it. Honestly, in the store when we initially purchased we were a little on the fence on color as there were two options and each had some pros and cons. When we arrived at the store, Tiffany informed us she had made a rookie mistake, even though shes not a rookie and ordered the wrong color.At this point, Im pretty frustrated. She let me know that she could o

Do
Review №16

Great customer service, the manager Brad is awesome to work with

Ka
Review №17

Found a prefect bed for a great price.

Ky
Review №18

Ruth was so helpful! ☺️

Wi
Review №19

Average pricing. Typical commission style sales representatives.

Information
3 Photos
19 Comments
4.2 Rating
  • Address:8247 Huffine Ln, Bozeman, MT 59718, United States
  • Site:http://www.conlins.com/
  • Phone:+1 406-284-2440
Categories
  • Furniture store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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