Came to town (from Missoula) to look at a specific bike available here. Looked at said bike for a few minutes a few different times and also some gloves. None of the 4 employees acknowledged our presence so we left and will hope to order the bike we want direct from Santa Cruz once they’re more readily available!I can’t just give one star because I did have a pleasant experience years and years ago buying an entry level ride.

Really nice people and great customer service.Love these bikes, they really let you take your cycle to the next level. Dont hold yourself back. They really are worth it and enhance your day trip / weekend by such a significant amount!

I had the best experience at Owenhouse Cycling! The staff are awesome and ready to help with anything you need.

Friendly service knowledgeable staff. When you buy product here you are a lifetime customer they really take care of you!!!

Best shop in town thank you Sophie for taking care of my bike. It is running like new again. Thank you to Gabi and Nick for your honest advise and guidance. Who knew a chain needs lube:)

Owenhouse continues to have outstanding customer service and bike repair staff. Thank you for many years of keeping our bikes rolling smoothly on the roads and trails.

I have had so many positive experiences with Ace Owenhouse bike shop it is hard to know where to start. From renting bikes, to a major overhaul or even to stop by and have them refresh the sealant in my tubeless tire, the staff is professional and aims to please. Having a shop like this in Bozeman that will do everything they can to get you on the road as quickly as possible is a valuable resource. Their customer service is second to none. I always appreciated the service in the main hardware store, but the bike shop raises the bar!

Owenhouse used to be our go-to bike shop in town but we’ve had really bad luck with them over the past few years. This has included brake failure on a mountain bike after getting a brake bleed, and flats on two tires after getting new tires and rim tape. A different shop said that Owenhouse’s taping was especially bad. After years of loyalty we will now be taking our bikes elsewhere.

Very nice shop. A friend had a ruined gravel tire and we needed to replace it ASAP in order to continue our ride. Owenhouse had a great selection of gravel tires. We bought a new tire and mounted it ourselves in front of the shop. The shop was more than happy to allow us to use their compressor to air-up and get back out on the trail. Thanks for keeping us rolling!

Let me start by saying, I have never left a review about any business establishment I have visited. I felt compelled to do so in this case. I am from out of town, and came in to inquire about renting a road bike. I am an avid cyclist back home, and was hoping to ride while we were visiting.The woman who approached me had poor customer service skills. She directed me to go online to see availability, even though I was standing right in front of her. I also had already done that. However, I had questions about rentals that were not answered on the website, which is why I had come to the store in the first place. I told her the length of time we would be in the area, and that we were flexible in terms of when we could rent. Instead of looking at each of those dates, she only looked at one date. Then I had to individually ask about each of the other dates. It was like pulling teeth. The entire time she was rude, as if I was wasting her time, and that I should know it is their busy season and there is limited availability.We visited many other businesses while we were here, including other bike shops, and were met with very friendly and helpful staff. Thankfully, those experiences gave us a positive experience visiting, after our first experience was negative.

I got a flat a few blocks down the road, and didnt have a kit on me at the moment- Eric and Vincent were friendly, courteous and knowledgeable. Vincent even took the time to check for the reason rather than just fixing the problem. Good service prices as well! Thank you both, I will definitely return for more than just a fix-

Im surprised there are complaints about the customer service here. I primarily worked with Tom when I recently purchased a new Ibis, and he was as genuine and down-to-earth as they come. Owenhouse not only stocks XL demo bikes, but will refund up to three demo rentals upon your final purchase. My personal purchase process, from demo to receiving the final product, took over two months (primarily due to global inventory issues). Owenhouse maintained great communication through the entire process. My bike build turned out fantastic, which is more than can be said for builds Ive received from other stores. The only complaint I have is that I never received a proper fitting and had to do many adjustments myself during my first ride. Not a big deal for an experienced rider, but a newer individual would have been in pain. I wont knock off a star for that, though, as it was obvious they were extremely busy at the time - first week of MSU and all.Thanks for the sweet new wheels, Owenhouse!

I wish to set the record straight. People are confusing me with another reviewer with a similar sign-in name. Ive shopped for more than 40 years at Owenhouse, and I keep going back for the best service in town. Ive bought more than a dozen bikes here. Service is always good or better than good. Owenhouse employees always take good care of my needs.

Owenhouse Cycling - folks in the front of the house and back - has consistently gone above and beyond my expectations. Most recently, getting ready for a gravel race, they helped me in multiple times of need as my shifter broke, tired replacements and seatings, etc. They demonstrate a genuine willingness/desire to help consumers sort out questions and need for help. Thank you!

Best Bike 🚴 Shop in Bozeman!! Called and spoke to Luke about a chain issue and was told to bring it in and have it looked at. No appointment was needed and I could drop it by. Took it in and Tristen took it for a test spin. Did a minor adjustment and greased the chain all in about 10 minutes!! Shop was staffed with very friendly people. It will be our new Bozeman Bike Shop 😀

Owenhouse is a top quality bike shop with excellent sales and service staff. I visit Montana several times a year from out of state and every time Im impressed with the variety of bikes, accessories and essentials that Owenhouse carries. The staff are knowledgeable and know the equipment because they use the equipment (these people actually ride bikes....a lot!). I know I can trust their advice on products that will help me make the most out of my rides while Im in Montana. They are also great at giving me ideas for routes and trails to try.A couple of years ago I was able to tag along on one of their shop sponsored trail rides and I broke a spoke. I was bummed because I was in Bozeman getting ready to ride the Tour de Gravelly race the following weekend and normally this would put your bike out of service for a while while getting fixed. One of the mechanics who was on the group ride heard this and he offered to take my wheel with him and told me to pick it up at Owenhouse the next day. Sure enough it was fixed and fixed well! Now I completely understand that normally there is a backlog of service and in todays high demand/low parts availability, no one can expect this to be the norm, but this was an excellent example of what I have experienced at Owenhouse. Good people trying to give cyclists the best experience they can have. I would highly recommend them!

Super friendly staff and very helpful. But $5 for a bolt. Thats pretty high. Went to the hardware store to got the same one for 95 cents. Good shop though.

If you’re traveling through or an old crusty “local”, this is your shop. I’ve been a fan of Owenhouse for 15+ years because of their professionalism, parts availability, and they carry the top brands in the industry.I recently needed to change a broken spoke and a siezed cassette sent me to the shop for a bit help to get it off. The guys and gal in the back were eager to help and were absolutely not going to let a stuck cassette stop the show like another shop in town did. After two breaker bars and a little sweat, I was on my way.Props Owenhouse!

Friendly staff but the prices are sky high. Charged me $15 just to put a sprocket on (5 min job) and they dont want you to know how to fix things yourself.If you dont mind getting your hands dirty Bozeman Bike kitchen is 10x cheaper for used parts in excellent condition.Edit: To clarify, this would be a good bike shop if you dont like touching tools and have lots of money. But I am the opposite, I could have done same thing in Bike Kitchen for a dollar. 2 stars is how likely I am to recommend the bike shop to myself.

I had a thorn in my bike tire. I have had 3 flats over the last month. JE kept looking for a problem and found a very tiny thorn.Thank you

Cant ask for more from a bike shop! Locally-owned business very active in supporting the Gallatin Valley bike community and where the entire mission is clearly to get more people on bikes. I recently joined one of their advanced bike maintenance clinics and now have the skills needed to keep me and my family riding. Axel did a fantastic job walking us through what is needed to properly maintain and fix drivetrain and brake issues, as well as how to address other common repair needs. The Owenhouse clinics are highly encouraged!

Anna and Gabby were so helpful in finding the right fit and size helmet after mine broke. They were honest and took a lot of time to help me out. Love this place!!

Awesome people with the absolute best customer service! This was my first time in Montana so I googled bike rentals bc that’s the best way to get around town in Bozeman and they had me up and biking in no time flat!Several employees assisted me and went above and beyond to make sure I was taken care of, very friendly atmosphere and good vibes all around. If you’re visiting Bozeman definitely check out Owenhouse Cycling, I can’t recommend them enough!!

Great customer service. Love these guys.

Super helpful staff! Had exactly what I needed, was able to give me solid advice to address a problem with my daughters bike, and got me squared away at what I think is a very affordable price. Highly recommend, and theyre local.

I quick trip to Owenhouse Cycling on my lunch hour put me further ahead in my bike repair than I’d expected - ! I was unsure of the exact part I needed, but they had the time to hoist my heavy dirty bike on their stand and check it out - WAHOO ! The part they had was the right part! After purchase I was on my way. I did not expect them to actually put the part on - just to purchase the right part - but extremely thankful for their above-and-beyond customer service ! THANKS so much -Best of luck with the busy bike season upon us :)

These folks know whats going on. Super helpful. Theyll troubleshoot stuff with you if you want to do your repair yourself, and 9/10 put your bike on the stand and help you with small jobs and get you out the door in 10 mins.

If a customer(me) is speaking with an employee...and you(another employee) wasnt asked for your negative opinion...please, for the love of god, keep it to yourself. This is the 2nd time this, too many cooks in the kitchen scenario, has happened at this shop. Ill go elsewhere from now on

Last time im ever going there. I go there to get a derailuer & chainring installed. The staff was incredibly condenscending, wouldnt put housing on my shifting cable after telling them very specifically multiple times, i ended up having to convince them to do their jobs but tbey didnt do half the things i asked them to.They refused touch my chainring (they were too inexperienced).So they shove a tool into checkout and tell me to do the part change myself. Im forced to purchase their overpriced tool to change my chainring. When i go to use the tool a couple days later they actually didnt verify Anything about the compatibility of their overpriced crank arm remover and sold me the wrong tool.I am in Utter shock at their level of inexperience and would recommend ANY other local bike shop over this box store brand.

Staff friendly and smiles all the wayroundthanks Axel for helping me with my spoke repairsand sharing info i got it all fixed you guys gals are awsome back on the trail keep cycling

Not a fan of this shop anymore. asking if they have a part is like pulling teeth, and they generally dont have it or dont know their parts. Dont make your customers feel dumb when they ask for something. I generally find what im looking for at summit or gear wizard with ALOT less hassle. I dont even know why i bother stopping here. I hate to say it but i after 27 years of shopping at owenhouse I will no longer be returning.

Had some last minute things needed done to finish a bike and they helped me out! Great people that will always lend a hand!

Called for tech support, Gal was super helpful, great customer service!

Had a bike mishap that was an easy fix, brought it in, they fixed it & gave me an analysis on what mightve happened, and no charge. Friendly, great service, knowledgable staff.

We had an excellent rental experience here with kids bikes. Attentive staff. Highly recommended.

In May of 2020 I had started getting serious about purchasing a new mountain bike. I have always bought used bikes, and the last bike I purchased “new to me” was a demo bike from Owenhouse for a fair price. I began looking at a brand new trail bike and settled on the Ibis Ripmo AF due to its high quality components for an affordable price. I messaged Owenhouse asking if they could get these bikes in and they stated they could, as they are an Ibis dealer. Fast forward to December 2020 and I was ready to take the plunge and get my order rolling. Understanding that COVID had been devastating to the manufacturing industry (including bike frames and parts) I went in ASAP to have it by the springtime. When I first went in, an employee stated that I needed to put $600 down to get on “the list” as only a certain number of frames were available. Is putting money down a store policy? Is this a percentage of the entire cost, or an arbitrary amount? I came back a week later to pay and get on the waitlist and they assured me that I didn’t need to put money down, contradicting what I was told the week prior. The employee opened up the computer and we went through the base build and I was officially “on the list” and waiting. In hindsight, I should have asked for some type of receipt, but I entrusted the process of the business.I checked back in person at the shop about once a month, each time being reassured that I was still on the waitlist for the same bike and build as originally discussed. Fast forward to the end of March and I got a call from Owenhouse letting me know my bike had arrived. Sweet! I called back to ask a couple questions and have them set it up tubeless for me and the employee I talked to mentioned the SLX build (a more expensive groupset by roughly $800) instead of the one I had chosen. OK, I can eat that cost I suppose. I am lucky to have a complete bike during these times when it is so difficult to get one. Then he mentioned the cost was going to be $5,199… Wait, that is a HUGE jump in price from the original frame ($3,200) with just a different drivetrain… He then asked if I ordered a Ibis V2, which is the carbon version of the bike I wanted. Not only was the build wrong, but the frame (and frame MATERIAL) were also wrong. I talked to the manager, Tom, to try and get an explanation. He was reasonable and professional as usual, but simply noted he wrote the wrong bike down on the ordering slip. If I placed another order, the bike might arrive by next fall I was told. I had a hard time wrapping my head around how this could have happened when nothing changed (or so I was told) for months while being reassured during the entire process.I’ve been a customer at Owenhouse for many years and never take my bikes to be repaired anywhere else in the valley. I truly believe that their mechanics are a step above other shops, and I have been more than happy with the services they have provided over the years on my downhill and trail bike. They never hesitate to invite you back and show you specifically what has been done and maintenance suggestions for the future. Most of the employees are great, and I enjoy the atmosphere, but this mishap was beyond frustrating. Online dealers stock the bike, which I could have ordered back when I placed my order with Owenhouse in December but I wanted to support this local business which has been great to me in the past and not have to pay the bike assembly fee. I don’t want to sound petty or slander this business, but I cannot support them for the time being. I will be back eventually, but this situation rubbed me the wrong way. I will continue to send folks here looking for a reliable and dependable bike shop but it will be with reluctance. I don’t enjoy writing such reviews, but this needs to be shared and hopefully this honest description of my experience helps others decide where they choose to take their business in the future, especially when ordering complete bikes.

Excellent customer service, knowledgeable, and good quality. Thank you!

Purchased an awesome bike at Owenhouse last summer and got great service! They just did my year tune up and she looks good as new! Quick turnaround time, fair prices for service! Highly recommend!

Lets pay attention to all the customers.. not just the ones spending $4000 +.. just saying..

They have good bike

I bent my derailleur hanger 2 days before I was planning on doing the Gallatin Traverse. I limped back home and tried to fix it myself but just made it worse, so I rushed over to Owenhouse at 5pm to see if they would help me out with short notice. Sophie and Austin were both very helpful. Austin was able to bend my hanger back, replace my shifting cable, and tune my bike in like 45 minutes. I was able to do the ride without a problem! Ive never experienced that level of service at a bike shop before. Id highly recommend them to anyone!

My sincere appreciation to the Owenhouse team for helping my son last night! He rode his bike to town from MSU and his bike lock code left him stranded. It was cold and nearing darkness, and he was stuck. Your team not only helped him, but were super nice about it as well. Many thanks!

The mechanics here are great, super helpful. I needed a wheel rebuilt and they were able to schedule a time to get it done and keep me on the road in the meantime. Super professional and easy to work with

We’ve shopped at Owen house for years, it’s our go to place for bike gear. However, today made me want to leave without making a single purchase. I know how controversial masks are. My husband forgot his, but my son and myself both have very legit medical exemptions complete with a note from a doctor. We entered and my husband accepted their single use masks. They guy offered one to my son and myself and I said, “We can’t wear them we have medical exemption, thank you though.” He continued to hold the box up at me gesturing to take one. So I repeated myself and he said, “I know but I have to ask you to wear one.” I told him we couldn’t and he repeated himself two more times! Finally I was about to walk out and he stopped. We wanted to buy new tubes and a bell for our sons bike and look at the options for “next steps” up for him as well. We find a bike we want to look closer at and take it outside. While we are outside the guy then asks, “Are you guys sick?” I was in disbelief, seriously?!? We weren’t coughing, sneezing, we didn’t look feverish... there was no reason to ask me about my medical health. It’s 1 very rude, 2 in violation of HIPPA, and 3 just uncalled for in this situation. And for perspective, when we entered the store, a guy exited without a mask and both staff members behind the counter had their masks pulled below their chins or hanging off their ears. The hypocrisy and judgment from the staff towards my family was uncalled for. We set up a membership because ours wasn’t in the system, but on further thought, I think we might look somewhere else for future bike purchasing needs.

Had a great experience at Owenhouse today and figured it was time to leave a review! After spending hours trying to fix an issue with my disc brake calipers, I gave Owenhouse a call and Tobin told me that if I brought in the bike, he could help me figure it out. 10 minutes later I show up and Tobin immediately knew what was wrong and walked me through the fix in a matter of minutes. Im the kind of person that likes to try to fix things myself first, so I appreciated the education, but Ill definitely be bringing my bike to Owenhouse for the tougher service jobs and any time I get in over my head! Thanks for the help, Tobin!

This is a great place - the staff is incredible! Everytime I have an issue with my bike the fix is fast, usually less expensive than I was expecting, and I always leave feeling extremely happy!

Good selection, good prices, and extremely friendly staff! I would highly recommend Owenhouse cycling

Really slow, wouldnt repair my bike due to its age, and then had to carry my broken bike 40 minutes back to my house due to not owning a car, making me waste and entire day for nothing. I also afterwards had to pay for their time.

Hands down, fine service and customer support. Purchased two e-bikes recently and store manager very patient and through in educating my wife and I about this new technology.A new staff member, Gal, very knowledgeable and experienced in this e-bike product line when we had issues with a bike. All the staff is personable and eager to provide customer service in today’s climate where so often that isn’t the case.

Great outgoing staff. Help me out with no question. Would highly recommend. 👌

AWESOME SHOP!! Super helpful. Ive been in a lot of different bike shops and this one is one of the best!?

Ive been to Owenhouse Cycling a number of times and theyve been consistently helpful, knowledgeable, friendly and unpretentious every single time. When Im in town, theyll continue to be my go-to shop.

I came in with a punctured tubeless tire and Gale fixed it on the spot.

EXCELLENT customer service. Really appreciated all staff wearing masks in this 2020 world.

Great selection and awesome customer service!

If you like overly expensive gear and sub-par customer service. This place is for you! I Bought a bike pump here, and didnt need it. Took it back to get a refund, and the guy claimed its to muddy for a return sorry. Thats why you clean it and put it back on the shelf. The return policy is a hecking joke. It has a money hungry shyster vibe for sure. Id recommend checking out the other shops around town.

Amazing service very fast friendly service and very affordable i know for sure ill return with any bicycle needs in the future

The staff was very helpful and knowledgeable! Will return.

These guys are the BEST I took in my sons bike for an emergency brake repair job. They not only worked me in on the spot, but fixed the issue in less than 15 minutes, and DIDNT CHARGE ME A THING!! This is why Ill always come back to locally-owned businesses like these. Their products and services might not always be as cheap as the big-name corporate store, but their customer service, products and professionalism is PRICELESS!

Great service department. Full Overhaul on my bike and it rides better than new.

These folks are great. I went in this morning to buy some shoes and the first gentleman said let me get you Peter. He knows a lot more about the shoes. I really appreciated that he brought over a colleague that knew more. Peter was great. He asked me some questions before he made a recommendation and his recommendation was great. He helped me find some other things I needed, put my cleats on my new shoes and we had a good conversation about biking. Great experience. Thank you, Peter!

Great selection, didnt buy anything, but I really wanted to! If you need to borrow a hammer to beat the shape back into a 2005 4-runner rear hatch receiver latch, this is the joint. You folks rock!

Great customer service! Very knowledgeable and helpful.

Tremendous staff. Their mechanics have consistently gone out of their way to ensure my fleet of bikes are race ready.Specifically, I cannot say enough about Gal Alon. Wrecked my rear shock two days before the Big Sky Biggie 50 MTB race. He put inordinate levels of effort to help me out in a pinch when I was certain I would be forced to forego the race. Further, he took the extra time and care to meticulously go over and adjust my entire MTB to ensure all went well on race day. Massive thanks to him for the kindness and timely assist.

Overpriced snobfest - each time Ive visited this place, there is a distinct who the heck are you, and what are you doing here type of vibe. The prices are well above what the same items cost elsewhere. It feels like an elitist club that resents outsiders and novices, where status takes precedence over fitness and community. With so many other bike shops in town, I recommend going anywhere else.

Great help! I needed a bike unboxed, and I wanted to watch to gain a little more understanding of the basic mechanical side of my bike. Dylan, squeezed me in, and set me up. Afterward, Tyler recommended some rides, and helped me out with an adapter for my bike rack. Good crew! Keep up the good work!

I was in town and wanted to rent a bike for the day. I was so happy to find Owenhouse Cycling. They were terrific. The bike rental was very reasonably priced, and the bike was exceptionally nice. Both the shop and staff are top notch! Ill definitely be back the next time Im in Bozeman.

What a great group of guys. Was in Bozeman on vacation and needed a rental road bike. They hooked me up with a well maintained Giant Defy. It was a step down from my normal carbon ride, but more than adequate. They took the time to fit the bike and also lent me a mini tool to make final adjustment. Very reasonable price too. Ill be back!

Best service Ive ever had in a bike shop hands down. Stopped by to drop my bike off and have them look at my brakes. They instantly wheeled it around, threw it in the stand, took the brake pads out, cleaned them all up, test rode it and in 5 min sent me on my way. Totally shocked by the great service. Thank you!

Attempted to order a Santa Cruz Bronson from store and staff was unfamiliar with Santa Cruz bicycle components along with acting as though it was virtually impossible to put an order through. Ended up ordering a bicycle from another state vs. buying locally. Hoping staff can be better informed in the future as the Santa Cruz line was pulled from a long term local bicycle shop in town.

Really great customer service! Told us alot about the bikes, we were very well informed. We will be coming back!

I moved to town without a car. Owenhouse was my first stop, and the only one I needed. They have a large variety of bikes from all price ranges. and offer 3 free tune ups with your purchase.

I brought in a bicycle wheel/ tire with a flat. They put in a new tube. I took it home & before I could put it back on the bike it was flat again. I brought it back & they put a new one in & a rim strip. I asked how much the rim strip was & he said 35 cents, but I have to charge you for the tube again! I argued saying I hadnt even put the wheel back on the bike yet! He went in the back room & came back and said OK no charge, but the rim strip is now $3.00! I paid it & left.

Ive always had a good experience here, but today was really great! My 3 year old daughter decided she wanted a black bicycle, and black 12 inch bicycles are kind of hard to find for small, 3 yo girls. I shopped around without her and found one I thought she would love. They took it down, got it ready for her, and we came back a bit later and she loved it. She also picked out a helmet and they helped get it adjusted for her little head. Shes super excited about it and Im so happy that she got to get a black bike. Thanks for the great service and for having inventory that satisfied her unconventional wishes!

Second time purchasing bikes here. Assistant manager Ben nailed it for us. He helped my wife get on the right bike for her size and a bike to help assist with her back. He helped me get the right bike on the first attempt. We never felt like we were being upsold or pressured and we were glad we did not feel like we had to shop around. Fantastic experience including that Ben went above and beyond to put on accessories for us and a baby carrier we already owned.

The staff here were exceptionally helpful to us as we came to Bozeman to do a bicycle trip in the area. Friendly and knowledgeable, if I lived here they would be my main place for service.

My wife and I dropped in bc our just-shipped bikes needed a safety check. Owen house mechanic immediately stopped his other work, fixed the chain and cleaned the cassette. He declined any payment! What a generous spirit. Thank you.

Went in to this shop today to demo a couple of MTBs. Selection was awesome, had great accessory options, and Dan was the first to great me. Really great customer service from Dan; very friendly, personable, knowledgeable, and funny. I told him immediately I wasn’t an experienced rider and have only really researched MTB, but have cycled and bike commute a lot, he was very understanding and even seemed excited for me to try it out. He set me up on two bikes which I went and rode and loved. My first ride, Dan greeted me back and sent me off again. On my second ride I liked the bike, but it rode and felt differently and I am not experienced enough to know why. When I explained to Kyle I felt like I gained speed more on the first bike and that could have just been that it was a smoother ride, he basically told me I was wrong and gave me a list of technical reasons why; making me feel dumb. I said, “Well, maybe because this one has a wider tire, grips more and made me feel like I was going faster. I’m not very experienced.” He said, “Well, you should feel like you’re going slower and lug more, so....” looking at me as if I am dumb. I couldn’t even talk to him anymore, because of his condescending tone. Dan was just so friendly and then to be greeted by Kyle, it was night and day. He definitely put off the vibe that he knew more than you (which I already said I was new to MTB) and didn’t care to teach me anything, just make me feel stupid. He also tried to tell me to try out the Juliana Santa Cruz designed specifically for women which has a narrower grip, less pressure, and made for lower weight rider. I’ve already researched this bike and knew it wasn’t for me, Dan also took one look at me and said the Juliana wouldn’t work for me. I have a long reach for a woman, broad shoulders, I’m 5’9” and I weigh 180 lbs. Kyle has great technical knowledge; however, he really lacks in people skills and sales. Where I may not have vast knowledge in MTB, I have knowledge in plenty of other areas that he may not know. Mutual respect goes a long way in making a sale. More than half of making a sale is getting the consumer to like and trust you, which didn’t seem to be a big concern for Kyle. I wish Dan would have been available when I came back, because I was ready to make a purchase before Kyle turned me off.

Ordered a new wheel and had it built and it never held air reliability which i didnt notice as id assume there wouldnt be any issues. After going to another shop to get it serviced they noted how bad the build was after putting 6oz of sealant, new tire and still not holding air. Because of the lack of alignment and build Inow have a huge amount of rubbing between my chain stays...

Absolutely outstanding service.Was biking up the Gailagator trail when my quick release broke clean off. Walked over to Owenhouse cycling, and they replaced it on the spot, only charging me for the part. Even attempted to fix my seat post.I will absolutely be buying my next bike from them!

Service here can be a mixed bag. I have had about 4 rough interactions here with very poor service. I cant speak for all employees but I can sure give Jade and Branham a glowing review. They are the only reason I am still doing business with the Owenhouse bike shop. They have been super helpful, kind, knowledgeable, and care about the customer. There are several other employees there that obviously dont give a rip. Over all I say give this place a try and look for Jade or Branham if you can.

Good bike shop and great brands. Often very busy and even though they seem to have a large staff, customer service can vary significantly.

A cool bike shop that I trust to handle my bikes. They have performed mainance well. I like how they sell studded tires.

Looks like a nice place, told them I needed the bike done by the weekend for a service of the brake pads, they told me it would be done by then. Come to find out on Thursday, after calling them on the status of my bike that it wouldn’t be done till after the weekend. Wasted that whole time leaving my bike there for a full 8 days before leaving town on a bike trip and now have no brakes on the bike. Defiantly a waste of time I could have spent bringing the bike somewhere else where it could have actually been getting serviced. Poor customer service, just told me nothing they could do without inconveniencing others. They didn’t recommend any other options or bike shops for me, nothing. I’m sure it would have been a good service, maybe. Just don’t expect them to actually inform you or get anything done in time.

Excellent service, with good ideas for local rides.

Summer of 2014 I took my bike in because it seemed like it was skipping links when I peddled. Thought I might need a new chain, maybe more. I took it in for a tune up. Asked about a guestimate of when it might be done, they said 4 days. I called them after 6 days, the guy said itll be another 2 days. I called them 4 days later (a TOTAL TIME of 10 days with no courtesy call). So I came to pick it up on day 11 and surprise surprise they HAD NOT FIXED THE ISSUE. I calmly went up the the guy who charge me and said the problem isnt fixed, he said its not I asked if he had ridden it after it was fixed he said well no. I said so you fix bikes and dont test drive them when youre done??? He said well let me take a look. He rode it, tightened a link and it seemed to work after that. I think I was charge $50.00 for nothing!!! I will always bad mouth this facility for their incompetence! The warehouse for buying tools is great but the bike shop seems like it could use an attitude adjustment!

This is one of the nicest bike shops Ive ever been in, and the staff is super friendly and knowledgeable.

Rented some mountain bikes today and the Owenhouse staff took good care of us. Well kept bikes and guidance on where to go.

Unpleasant service, mediocre work, with a pretentious vibe

This is the place I go whenever I need something done to my mountain bike, the service is fast and the staff are extremely helpful. I just wish they carried fox products

We recently decided to try mountain biking and the staff was most helpful... thanks guys

Great customer service, friendly knowledgeable staff, and excellent selection of bikes in stock.

They treat me well and adjusted my bearings for free. Some of them are a little smug but I do business with them. Joby I believe his name is, has excellent customer service.

Great Bikes Great service! have rented and bought from these guys. Both great experiences

They get the job done but dont expect them to get it done it time. I had my downhill there for a replacement axle. They said it would take a week, which is reasonable. I call them up a week and a half later and they still havent ordered my part. Its been three weeks now and they still dont have the part ordered.

Great help and advise. Only place in town to find what were looking for.

People show 0 sign of care towards customers seeking help. I wonder if the people in there know much about bikes Im general.

Dave and entire group in small engine department have gone out of their way to provide excellent service at a fair price.

Friendly staff who are knowledgable. I like that they stay open late and have a good selection of parts.

Always seems like a challenge to even get someone to talk to you here. They do have things in stock that I dont see elsewhere so they arent all bad.