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Baskin-Robbins
Shoppes at Highbridge, 6101 Highbridge Rd, Bowie, MD 20720, United States
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Baskin-Robbins
Comments
Ch
Review №1

Superb customer service!! I had an issue with an online order and Delina contacted me directly to resolve it. She addressed it quickly and professionally. I am very happy and impressed with their customer service.

Bl
Review №2

Umela was very rude. Sounded like she didnt want to make any ice cream. I ordered a premium oreo Sunday with sprinkles and a cherry on top. She said she cannot make it this way, because the sprinkles and cherry will be too much for the lid to close. Sprinkles and a cherry arent much added volume to prevent a lid from closing. Anyways, we got a two scoop Sunday because she was to incompetent to understand that. She also doesnt speak very good English, but insisted on not letting us speak to the kid behind her who speaks perfect English.Once she handed us our order she had the audacity to tell us how we should order next time. Excuse me, but Im the customer and your job is to listen to what I want and make it. Do not tell me how to order. Umela needs more training.

Ja
Review №3

My daughter loves the donuts, but they arent fresh. I prefer Krispy Kreme. The DD coffee is good, though I like PJs better. Service at this location is fine. Its good they have ice cream also which is great for warmer spring and summer months.

Eu
Review №4

I got me a small cappinno blast. It was delicious.

Review №5

Wonderful staff and very friendly to me. Also I love there all ice cream flavors. Love to go there. One young guy there with beard makes really good and delicious banana split and I appreciate their good service 😇😇

Pa
Review №6

I bought the special where you bought a sundae and you received another for $.99. You had a choice of flavors on two scoops over top of a brownie. It was great. I put one in the freezer for later. Chocolate Jamoca Almond and vanilla ice cream on the one I ate today. Yummy

Re
Review №7

Love Baskin Robbins..the do not always have waffle cones.. I prefer a waffle cone..next to a Sugar cone.. you get really big scoops of ice cream..that actually fits the waffle cones.. I would say go inside and see which flavors of ice cream that they have.. because this can change..the price is reasonable for the quantity that you get..

Je
Review №8

Love the ice cream! My favorite place.

An
Review №9

I always love the fresh donuts here and my kid like to get a smoothie

Sh
Review №10

This has been my go to Baskin Robbins all summer. The evening staff, a female and male, have always been friendly and courteous. I was serviced by a new female server last night that Id not seen before. I had to explain what I wanted 3 times- 2 orders of 2 double scoops. Simple! She made the second order wrong. The male server who was helping another customer overheard and tried to explain to her what I wanted. She was the most ghetto, unprofessional. Typical PG, sucking her teeth, rolling of the neck attitude. The male ended up servicing me with a smile.

Ke
Review №11

Tried to buy soft serve ice cream three different times in the past two weeks. All three times the staff informed me the machine was broken. No apologies, just stated it wasnt working with a blank look. Its an ice cream place that advertises a lot of products that need the soft serve machine to be able to make. How difficult is it to get it fixed or replace it. Poorly managed establishment.

Te
Review №12

I love going to this place to get drinks from Dunkin Donuts.

Eu
Review №13

Baskin ice cream taste soo delicious that keeps me coming every evening for it.

Kr
Review №14

Love the ice cream and we had great service however, no changing table in a place made for families is insane! 2 stars for making me change my baby in the back of a very hot car...

V
Review №15

My favorite Baskin-Robbins. Always maintain the best ice cream flavors and the sales associates always wear a smile!

Sh
Review №16

Just to let everyone know..This Dunkin donuts still makes their own donuts in house!!

Ja
Review №17

I love the strawberry cheesecake ice cream...

Br
Review №18

Best ice cream experience night crew is cool as ice

Al
Review №19

Staff is inexperienced in their position.

If
Review №20

Best ice cream ever!!! Wonderful customer service from d attendant

Sh
Review №21

Ice cream look old & the place is dirty . The lady was nice that helped me

Pa
Review №22

My favorite, ice cream!!

Ka
Review №23

This is the worst Baskin Robbins in the area. I cant believe they let this place go.

st
Review №24

Early morning get up and go!

Jo
Review №25

Excelente,atenciòn,lo hacen sentir,importante,gracias

Information
6 Photos
25 Comments
4 Rating
  • Address:Shoppes at Highbridge, 6101 Highbridge Rd, Bowie, MD 20720, United States
  • Site:https://www.baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 301-262-8239
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:5AM–9PM
  • Tuesday:5AM–9PM
  • Wednesday:5AM–9PM
  • Thursday:5AM–9PM
  • Friday:5AM–10PM
  • Saturday:5AM–10PM
  • Sunday:6AM–10PM
Service options
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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