Everyone was very nice and helpful! Service was getting a new car ready for us to take home (just off the truck). We did keep getting our pickup time pushed back, but, to be fair, they were short on staff. They did their best to get us our new car ASAP, and we had it the morning after originally quoted, so not that bad at all! Will be returning for scheduled maintenance!

I really lucked out on Tuesday afternoon (around 4:30) when your service department fit me into your schedule to change my dying battery, check the air pressure in my tires and do a quick oil! Your prompt and friendly service at such short notice was very much appreciated! Your service crew is the best!

During my 25-30 years of waiting for my car while in Express Service, my recent experience has to be near the bottom! I have been coming to Larry Miller for our cars and service for many years and they have always been top notch. The dealership building is in reconstruction and as a result everything about the place is in new temporary housing. I am wondering if because of all that is happening their customer service is not performing as well or as they should. However, I do wonder if until construction is completed, is this going to be my experience every time I come to use Express Service!?

An appointment that they said on the phone would take between 1 1/2 to 2 hours took a little over 5 hours. We were told on the phone they would have their specialist in installing airbags do the job. Turned out the tech had to read the instruction book to figure out how to do the job. I assume the job was done correctly because we had no personal contact with the tech or anyone explaining how the airbags should function. Their communication skills with the customer were quite poor considering we checked back 2 to 3 times for updates on a completion time and the possible times given turned into additional hours. The 2 service managers we talked to were made aware that we were not satisfied with the entire process. We left with the feeling that Boulder Toyota kind of has a take or leave it attitude. Basically it is what it is. Nothing close to our expectation of user friendly service. Maybe it is because I am old school and am totally unaware of how business is done now-a-days. My experience in the past with other Toyota dealerships was much more user friendly and I would say more professional.

It’s so great to have a service shop you can trust! I’m so grateful to have found Boulder Toyota! They are so trust worthy. Always get my car done when they say they will - or earlier. It has never cost more than they said it would! I highly recommend them!

I had my 60,000 mile service done here. It was less expensive than I thought. They got me in and out in a day. They recommend very little extra work.

Wow, they are completely remodeling and in temporary buildings. The service was STILL their usual personal and quick. Felt sorry for mechanics whose work bays were hot, but they produced the work. Don’t worry that they are under construction it still all works fine.

Generally pleased with the service, with caveats. Surprised that a battery replacement required leaving my car for a day, but probably just bad timing with their schedule. I was disappointed to find electronic settings were lost, due to power being completely disconnected during the process. I assumed a pro shop would keep minimum power supplied to preserve settings. Also, I requested a $20 discount on the battery, advertised on the website, when I left the car, but the service writer forgot to note that, so Im waiting for a refund check in the mail. All in all, not the level of service I usually expect from this dealer, but got the job done for a reasonable price.

There was a lot of incompetence when using their service department.From;•Mis-diagnosed the issue.•Part was ordered and hadn’t received a phone call to tell me that it was in.•I had to call two times and wait on hold for an extended amount time while they located the part, which they couldn’t find the first time and I had to call back the next day. Fortunately they found the part at that time.•Dropped my vehicle off to have the part installed to find out the wrong part had been ordered. Although, the master tech that was to install the part found the part was not the issue and was able to fix the issue quite easily according to the notes.So, I had wasted another full day with out my work vehicle, being that it could have been diagnosed correctly. I feel pretty lucky it was an easy fix that didn’t need the part, otherwise I would have another day with out my work vehicle.Fortunately, this was all under Larry Miller’s warranty that came with my vehicle.I have heard many issues and complaints from associates of mine that have and use Larry Miller services. The isn’t the first time I’ve used them either and every time I do, they fall short.I would have given them 1 *, but their master tech came through. Give that person a raise!

I brought my truck in for an oil change and service. They did not top off my fluids, nor did they rotate the tires even though they claimed to have. Who knows what else they didnt do. I called the service manager and left a message, but hadnt heard back. This is not the first time that they underperformed.

Dealerships offer great value for oil changes. And they are always flexible about drop off times. My appointment was at 3 but I brought my car in at 11 and it was done in an hour.

The Boulder Toyota service personnel are always polite, funny, personable, prompt and helpful. They’ve always provided me accurate time estimations for services provided, explained necessary repair costs, and detailed things to be aware of but that don’t require immediate attention. Their partnership with Uber makes for efficient transportation supports when needed. I’ve been incredibly happy owning Toyota vehicles (old and recently new) and grateful for the reliable and consistent service Toyota provides their customers. Thank you.

We bought a “gently used” car. Our salesman, Gary, understood our particular situation and did his best to accommodate our needs. When we picked up our car it was detailed beautifully and looks brand new.

I was very well treated by Omar, with friendliness and respect.. My car was thoroughly checked for what I thought was a gas leak , but wasn’t. You have a great employee in Omar!In addition I was provided a ride home.Thanks very much!

Recalled air bag was replaced. The people I dealt with were very helpful and professional. And Toyota does not charge for this service.And, as it took 4 hours, they gave me a ride home and back which was very generous.

Professional. Courteous. Status notification of each completed task.Can’t say enough for a pleasant experience. Can’t forget a shout out for Service Manager Andre who goes above and beyond for customers and runs the service department like a well oiled machine.

Honest and forward. Service department has some experts that are very knowledgeable and they get it done.

I had incurred damage to my tail pipe and took the car in to get a diagnosis and quote. The damage to my Prius was a hole in the tail pipe from a piece of metal on the road. I was told this necessitated replacement of the whole assembly which included two pipes and the catalytic converter and would cost $2400 ! I took the car to a local muffler shop and within 20 minutes they inspected the car, gave me a quote and completed the repair for the sum of $80 !!! I hate to think how many unsuspecting people are being cheated with unnecessary work. If they couldn’t make a repair they should have advised me that a muffler shop could. Besides cheating customers, replacing the whole catalitic converter and pipes is a huge waste of natural resources. They should be ashamed of themselves!

Service manager, Roark, was extremely communicative and helpful. Great experience

The service staff were personable and friendly. They got the job done quickly and efficiently. It was a warranty issue on a battery that was about a year old. They took care of it. I definitely would go back.

The dealership provided no communication before or during my service appointment. My car needed a new fuel pump due to a recall. When I made the appointment all I was told was to make sure I had no more than 1/3 of a tank of gas. Upon arrival (9am) I was told by Eli that my car would not be ready until 3 pm so I had to scramble and find a ride to and from the dealership. The dealership itself is completely demolished and is operating out of temporary trailers, so staying for the day was not even an option. I received one text message asking if it would be okay if my car wasnt ready until 4 and I replied that it was fine. I heard no other communication. At 430 I replied to the text message asking if my car was ready and immediately got a phone call from Eli that they had not been able to perform the service yet because they needed to access under the rear seats and could not figure out how to uninstall the carseats. At no point was I told they would need back seat access, as I would have much preferred to remove the carseats myself and leave them at home. When I picked up my car, at 5 pm,the receipt was shoved in my face and the employee pointed out my car. None of the multipoint inspection information was filled out, and I doubt it was done because they were in such a hurry to get it done. Upon approaching my vehicle the smell of gas was noticable from 20 feet away. The smell inside my vehicle was nearly unbearable. I drove for a few miles with the windows down before pulling over and calling the dealership. I was concerned that there was a leak or a problem because the smell was so intense. I spoke with Eli again and he very curtly told me that it was expected and should go away in a few days. Even the smallest amount of communication from the dealership would have greatly changed my experience. I could have been told when making the appointment to plan on leaving my vehicle for the day and to remove any car seats from the back. I could have been asked dropping my car off to uninstall them. I could have been warned about the smell. None of that was done. I had to pull teeth to get any information about my car. I am left wondering now if the work was even done properly because they failed at everything else. I will never return to this dealership for service or for future purchases.

My battery died and they worked me into a full schedule anyway and replaced my battery within 2 hours. I really liked the way the booked free Lyft rides for me home and back. Super easy!

I was on time for my 10:00 appt. Was told they would call me when they figured out the fan issue. Texted them to find out estimated time. No response. After three hours i called, to ask the status, and was told they had not even looked at it yet. Then they took almost three hours to finish it. I thought their communication was weak and unprofessional. If they communicated that it would be hours before looking at it i would have gotten a ride home and then would get myself back there before they closed or when it was done. I live 40 + minutes from there and i would have done it differently if there was any communication about their delays.

They are going through major renovation and it would have been nice if some gave me a heads up when I booked my appointment. Also the air filter needed to be changed and I left a new one in the car so they could replace it. Apparently it was not the correct size but nobody bothered to call me to let me know. When I arrived they let me know they werent able to change it due to not being the correct one, I was advised I could buy one and he could help replace the old one. I wish they would have called so we did not need to wait around for that to be done. Lastly when the Lyft was called to take me back to get the car when it was done, it was called to the Toyota not to where I was... So I also had to call them back once the Lyft driver let me know he was at the Toyota. It seems the construction is affecting the work flow.

They explain everything and write it down for me on what needs to be done on next visit! I appreciate it! They answer all my questions too!

I brought my Sienna in due to an engine noise. First attempt to resolve was to replace water pump, costing $500+; noise was still there. Second attempt was to replace a dented oil pan, costing $2,500+. Noise was still there. Third ‘solution’ was to repair/replace Cam gears, quoted at $4,700. I just got my Sienna back after 6 weeks and hoping that the last solution is the correct one. Too early to tell yet since the noise is sporadic. Not a good experience nor a cheap one. Larry Miller Toyota however did loan me a vehicle during this long process, that is the only positive part of this saga.

I was rushed by the unfriendly people there. I requested that the tire pressure devices be corrected, and they were not. No communication from Service to me during the process. I deserve better.

Did not address an item I asked to be repaired. The reason they gave clearly showed that they didnt even try to fix the problem. Very disappointing.

We had some issues with previous repairs but they definitely made things right.

I had purchased a 2017 Tacoma that was certified pre owned which they told me it meant it was considered like new. I payed the same price as a brand new 2021 Tacoma for a 2017 with 40k miles. In the 6 weeks ive owned the truck its been in service for 4 weeks. The service department is just awful. I’ve dealt with numerous dealerships and small dealers in my life and Larry H Miller of Boulder has been absolutely by far the worst. The service department has been very bad, it feels like the teams only work a few days a week because every time I call for an update no one is working and no one can give me an update.

DISHONEST & INCOMPETENT. Techs made serious and easily avoidable mistakes with my vehicle, ruining my transmission and transfer case, which I had to go to Toyota Corporate to get resolved. They drained my fluids and forgot to refill them!!! Then, the service manager lied to me when he said Id get a remanufactured transfer case. Instead, he put in a salvaged transfer case from god knows where, and would not return my calls inquiring about the origin of the T-case and warranty. Terrible service department!

Incredibly challenging to get in to get work done. It was a repair of a warranty they mis-installed. Now everyone makes a mistake now and then, but it took them 4 days do look at my car, then when it was done, on day 5, I left messages to arrange a ride to pick it up. Didnt get back to me until late in the afternoon then didnt use a staff driver but opted for Lyft who cancelled the ride, then didnt notice the ride was cancelled before it was almost closing time on a Saturday and I had to leave town the next week. So they have had my car for like 10 days to fix a mistake they made. Quick hint - if you make a mistake, that customer should get priority to get it fixed and back to them. Dont make them wait in line again while you get to it In their defense, they were very polite.

They got me in right away and checked on the problem I thought I was having. Then did the work that was to be done the following week saving me another trip. What more could I ask for.

A heck of a lot better than Stapp Toyota service.

Rork great. Good serviceBig bog down with Lyft and Uber -waiting 30-40’

Finally, a service department with common sense. Not only did they pay for my Lyft to downtown Boulder while my car was getting worked on (they are rebuilding with no waiting area) but the technicians and clerk both followed my instructions, called/texted with any updates or concerns, and professionally managed my vehicles task list. From prepurchase till the wheels fall off, those technicians may work on my vehicle!

They fit me in even though they didn’t have an available slot. Quick service and helpful.

Great service. The service assistants were so helpful and informative.

I leased a new 4Runner and am really happy with the decision. Noe Hernandez and Armeen Taheri were the best in making this sale happen.

Angela was great - very helpful and responsive and courteous when the repair took longer than anticipated.

Really appreciated Tristan our service representative who went above and beyond to help us with a problem we had with a piece dragging on the front of our car. Tristan took care of the problem and was very professional and great about it.

Awesome group! Always quick and efficient!

Hail damage to my vehicle while they were doing an oil change. Service manager was extremely rude and would only continue to say to me that it was not their responsibility. Was quoted 1 hour for an oil change that was scheduled 3 weeks prior, it took 3 hours. The truck should have never been left outside for 3 hours for an oil change that should have been done inside the garage and taken the quoted hour.

Good service, very busy, took more time

Efficient, professional and super nice from start to finish!!!

Excellent service every time from by highlander to now my venza.

They do good work. Not impressed with phone notification when you are sitting right inside in the waiting room. I like people better then technology. Prob so you can pay remotely. I had the wrong amount to pay so was not helpful for me.In answer the visit was fine I like going to Boulder Toyota just not impressed with the text.

Car was there in morning, waited all day for a call....picked it up anyway around 4:30 no service rendered -We had an appointment

Good experience - highly recommend

Contacted department for information on new car and wasn’t helped out with my issue and didn’t escalate forassistance

Difficult to find the service department with the construction going on. Good service overall.

Good placeFriendly people

Always take my truck there to get serviced on! They always have it done by the time I need to pick up and they go over everything they did with me.

They took csre of 2 recalls Inhad on my car. They were fast, friendly, and the car I used while they worked on mine was very nice. I wish they had better signs explaining where/how to park/use their service. I was confused and parked at first.

Excellent service; friendly!

Very friendly and fast service!

It was good as always

Ordering a part and communicating its progress

If I could give a negative 10 I would

They couldn’t even reset the maintenance light on the dash after service

Great working with them, wish they were not so busy for scheduling.😊

Andre was top notch👌🏽

Excellent customer service

Got a quote to replace an alternator in a 4runner. They quoted me $900 plus tax. When asked to break it down, she told me $350 for parts and 3 hours labor at $155/hr. That comes out to $815 (no idea where the extra $85 was supposed to fit in). I looked on their site, and can order a new alternator for $300 from them, called my trusted mechanic and he quoted me 1 hour labor at $130 total. I plan to replace it myself, but I feel bad for people who come here and dont do their homework.

One month a go I bought toyota highlander 2021 from here . Bad service for oil change..

Theyre awesome....got me in and out with all my services in just over 30 minutes. I would recommend they if you have a Toyota

Timely and friendly service

Always reliable and professional

I spent 3 and half hour for an oil change. Very poor time estimate.

Replacing tires done well and w/i time specified,

Took truck in for airbag recall and asked for them to check 4x4 button flashing. Told me actuator bad (I figured this was problem from quick google search) and quoted $1000 part+10hrs labor. I talked with mechanic to see what was tested and he said that he couldn’t test the ‘05 tundra because it’s before the computer diagnostics for 4x4. I asked for a refund on $150 for diagnostic fee when they didn’t test anything. didnt check continuity of switches, or even fluid level of differential. no refund issued. Googled the part, $250....ADDING MORE INFO LATER TO MY POST...Took apart the actuator (which mechanic said not to do) and found the motor was rusty. Cleaned it up by soaking in rubbing alcohol and scrubbing. Now my 4x4 working again....$0....except for the $150 they took from me

Very fast.

Roarke in the service department always takes the extra time to ensure top notch customer service, I enjoy how polite everyone is and how great they are with my vehicle.

All good

Service 2nd to none. Been servicing my vehicle for past 20 years.

Brought my car in for service because tire pressure light never turned off after last oil change there. Was told 1 hour wait. It took 2.5 hours. As I drove away, I noticed the tire pressure light was STILL on!

Didnt have my tires. Made us drive 2hrs to find out. After calling to confirm appointment night before knowing they didnt have the tires. Came back the next week 15 mins before appointment like they request. Only for them to take 4.5hrs to get my winter tires on. Whats the point of an appointment if you are forced to wait as long as if you walked in. Their sales group is on point but service severely lacking. Dont book so many appointments if you are always behind

Excellent

Oil change at dealership.