Couldn’t have asked for a better experience from start to finish. Gentleman who checked us on in was kind, professional and helpful. The truck was nearly brand new and in great Shape. Per my husband, it was easy to dive and loved that there was a back up camera. Drop off return was seamless. I will never use UHaul again. Penske all the way.

Called the Penske in Brighton, I was answered promptly - I asked about availabilities for specific dates, and he said he will have to give me another number for those dates. He didnt explain that this other number would be a different location than the one he worked at. When I called the next location, no matter how may extensions I tried, they apparently hung up before the fourth ring because I got a tone saying the caller did not answer the call at this time, thank you for calling PenskeNo wonder the company is on a steady decline.

Good, friendly service overall. The only bad part of the experience was having to wait an extra hour for them to transfer the truck from another location. Wouldnt have been an issue if they had let us know earlier. It was a little annoying and inconvenient to have to kill an hour nearby while we waited. Otherwise the truck was great, the price was unmatched (1 day+night rental was $20-30 cheaper than a same-day-only Uhaul rental for the distance we needed).

Representative is not professional!. She even doesnt listen what you say.Juts keep repeating that let me give you another number for other location with out greeting, asking questions, or letting me to speak. If I wanted to rent from other location, I would call them not this location.And, at the end, she dropped the call suddenly!

Blatantly lied to me about the type of vehicle they would rent me. I was showing a cargo van ( which they do not rent one way) and then was checked out under the impression that that’s what I would receive. I was instead given a truck, And because they filled out the paperwork for a vehicle I did not request there were no repercussions and I was stuck with the larger vehicle.

Excellent!! The customer service reps treated me very well.

Had to wait forever on Sunday to drop off my penski. Two employees for 5 costumers.

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