Always a pleasant experience. I miss the older ladies who used to work in the Deli. Nate is extremely helpful in the meat department and Chris and Kimberly were helpful in the Deli. They really both know their stuff. Frank in meat always has a smile and I wish I remembered my cashier because she was friendly. Needless to say, nice people.Pros:-Salad Bar-Easy to Navigate-FriendlyCons:-Not 24/7-DONT COME ON SUNDAY (It is really busy).

Extremely helpful and friendly staff. Also one of the cleanest stores I’ve ever been in.

Not my favorite Kroger. Has all the Marketplace amenities but the layout just seems a bit goofy to me. What was really annoying was restocking on an early Sunday afternoon. I felt like I was in their way. Also, they have displays jutting out into aisle ways. I even knocked one down. Very hazardous.

I don’t have any appropriate words to describe my click list experience. There’s nowhere to park to pick up your order. All spots were filled!! You can’t sit and wait or you block up the people trying to enter the lot. I circled the parking lot 6 times before pulling out and turning around in the nearby apartment complex. I was trying to decide if a $40 order was worth all this trouble. Then thought well we do need food. Why would you put the click list spots in the busiest row of the whole parking lot? There isn’t even a secondary row to pull through. This is a total fecal festival to put in it PG terms. I don’t mind waiting for my order or anything. I understand the world is short staffed. But you have this huge parking lot. The whole thing could have been better executed. Someone in charge needs to be demoted to cart collector for this move. Ending on a positive note. Give the young man a raise that was bringing out the orders. He was working very hard and the only person I saw bringing orders out to I’m sure a bunch of grumpy customers. In fact, he and the jackass that developed the click list door and parking lot set up need to switch jobs. Good job to him for working so hard in this terrible heat.

I like the products Kroger carries, and their produce is generally good. Their fish and beef is below the quality one would find at a butchers, so I avoid buying those two items at Kroger. What has been extremely bothersome lately is that they do not have enough cashiers and lines are very long -- one evening the line was 25 people long and reached all the way to the back of the store. I often try their self checkout lines, but the technology is poor, in that it always requires the cashier to come over and clear a glitch. I have never had this issue with other big box grocery stores. Its such a nice store otherwise, but the long lines are frustrating enough that Im now avoiding the Blue Ash Kroger if at all possible.

I Love shopping Kroger Sales an using My Kroger Card for additional savings!Not to mention adding up points for Fuel Savings on My Kroger Card

They have a good selection of items, but they struggle with line length. Some of their employees in the normal lines (non-self-checkout) take way too long to scan items. I should not have to wait nearly a half an hour in line when there are only 2 people in front of me, even with full carts.

When even the manager engages in behavior you hope to never see at Kroger’s, you should pretty much bet this is a Kroger’s you should pass up. Matt stood there at the meat counter instead of assisting the customers who were standing there. I don’t know what the motive was, but it wasn’t a good look.

This is the worst Kroger ever. I haven’t had any good experience shopping here . Today I bought shrimp and found out it was stale (old) shrimp . As soon as I had it in my car the whole car started smelling of rotten fish . Needless to say I did not eat it and threw it in my garbage and now my whole garage smells . Also with some of my past experiences with checkout lanes and customer service there have not been good. I usually shop at Sharonville Kroger and never had any problems. This one is an exceptionally badly managed .

This store has a good selection of my regular items and has introduced me to a variety of new products. The staff is always friendly and helpful. Never too slow when I reach the checkouts. I would recommend this store.

Top notch service yesterday!! I accidentally dropped a jar of salsa out of my cart and of course it broke and rolled salsa all over by the busy area between end of self service and exit...the staff was super nice to me, cleaned it up right away, and let me get a new one! I felt so bad, but they made me feel good about it. Thanks so much!!!

8PM on a Wednesday and there are 2 registers open and more than half the self scans closed.... Lines with 25+people waiting. Took longer to checkout than to shop. Also... why did you stop stocking half your organic produce items...?

Dangerous to get out. Need a traffic light - specially dangerous to make left, hard to see incoming traffic from hunt road - seen lot of people struggling and near crash. Sometimes might get an neck pain looking left and right traffic. Otherwise store is great and perfect location.

You have some nerve Kroger!! Dont have enough cashiers working to force patrons to use self check out.....

Ridiculous, Saturday evening before a holiday and only the self checkout lanes are open.....the lines are 30 -40 people deep, 2 other check out lanes open.I feel bad for the employees who have to work in this store

Had everything i wanted but several employees didnt have a mask on. We are how long into a pandemic? Its not that hard to wear a mask and do your job.

Probably one of the worst Kroger‘s in Cincinnati. On friendly staff, terrible lay out and poor selection. Terrible layout and course selection can be work pass the horrendous customer service cannot. I used to shop here for my family twice a week. Not anymore.I have never been treated so rudely in a store for no reason and then by the lady running self check out. It was truly unbelievable and I was at a loss for words.

Horrible service. No cashiers. Waited in line for over an hour. This store needs help from upper management.

As soon as they implement no plastic bags (by 2025 im told by corporate) im done here. Also at this location, STOP asking me to go to self checkout while Im in line. Ffs.

Very easy to find using I275.Polite and respectful guard shackPerson. Receiver check in very easyCalled me when done. In and out in less than 2 hrs. Very normal for a grocery DC Warehouse 👍👍

What is the point of the order pick up option if you have to wait an hour in your car to get it, then when you finally do, they were conveniently out of half the products you ordered and also had no substitution options. Im curious, its free right now, but what does the store do when they actually charge for this terrible service?

Hey Gang..My Mom and I shop once a week at kroger in blue ash. I moved from Hawaii to Ohio to be with my Mom..so its taken me a bit to get use to Mainland stores. But we live in blue ash. Today is Thanksgiving..I do feel very sorry for the people working today as they should be at home BUT..my Mom and I ordered one of the pre done Thanksgiving meals with the smoked turkey..we picked it up today about noon.. my Moms husbands funeral was weds so we needed something easy..this was absolutely wonderful..my Mom was very leary of the smoked..but she said it was the best turkey she has ever had. The whole package wastheywonderful. One big box. They check out people are always nice..we usually buy booze..Andy is always so friendly..Ive been loosing weight so appreciate Andys weight loss. Im very use to that aloha spirit.. and I feel very at home at this kroger..I DO NOT LIKE THE KROGER ON MONTGOMERY rd..very cold. The people arent so nice.. but this one. Is great. I but I have to say with us needing something easy..this Thanksgiving meal was awesome..for 70 bucks..cant beat it..ThanksKrogerFred TolodzieckiJudy FreedmanPlainfield rdBlue ash.

They really need to improvement about checkout line. I mark few times. Now it’s time to review. I always wait more then 15 to 20 min some time it’s above. & I see al the time older ppl waited in line I feel mercy.

The lines here to check out have been horrible. On a Wednesday night at 6pm there was only 1 cashier. This is completely unacceptable. People went down an entire aisle and around the corner. I used a self checkout for $240 worth of groceries. I can shop at Walmart if I want lines like that. This may be my last time shopping at Kroger.

Love Kroger, usually a very good fruit and vegetable selections.

This location is always a problem. Not worth visiting. Terrible staff. Customer service is non-existent.

Consistently under staffed. Even before covid. Here on a Saturday morning at 8:30 am. Only one register open! No managers! At least any willing to come to the floor. WAYMISH! Why Are You Making It So Hard. Trying to give you money. All available staff go to the front! I would complain directly to Kroger but they never respond.

Interviewer: What makes you think youd be a great addition to our Boars Head Deli counter team?Interviewee: Im a quick learner and have great customer service skills. I feel like I could take and fill orders with great efficiency once trained on all facets of the job.Interviewer: Thatll never work.

Was so glad to find somewhere open past 9 at night cause my dude gets homes late from work only to get there at 11:03 an its all closed no one in there at all. Please update your closing time an advertise it outside your building

Great place friendly people

This store is too small and crowded. All that money spent on a revamp, and it still feels like shopping at lalapalooza. Always long lines. Customer service is always a wait. Deli has never been a great experience. Refrigation equipment constantly breaking. Empty shelves/Out of stock items. Employees apathetic. Customers constantly banging into each other and you.Bad mood inducing/ horrible shopping experience.

There is simply no better value than Kroger when you make use of their sales, app, and fuel points. People are hard-working and friendly! However I continue to see that this Blue Ash location doesnt not maintain a clean property. Parking lot, landscaped islands and employee break area are rarely cleaned that I can see. I would encourage this store to put forth the same effort on its grounds as it does offering quality products, value, and service!

In thelthe one month not getting good quality vegetables here. All vegetables get spoiled within couple of days of buying. Even fruits also not good especially organic banana. Just bought veggies 2bdays back half of them rotten already. Also they spray too much water nowaydays on veggies.

Should have 18+ spots for click list pick up if you can push orders our fast enough! Waiting over an hour and a half for a pick up order is unacceptable.

I went to this Kroger and was in line listening to the cashier and bagger talking disrespectfully about customers. Made me feel very uncomfortable, almost to the point I felt scared from how hateful they was.. I will never ever shop here ever again. Also the store was not ringing up sale prices, charging customers full price. Thanks to me looking at my receipt, I was able to catch it before I left the store.

This is the worst Kroger in Cincinnati. The lines are always backed up and usually backed up Far into the isles behind them. One time the line was backed up all the way into the center aisle of the store. It has been this way for a long time, management does not care about putting people on cash registers.

Excellent Kroger... Cheese selection is wonderful - whisky and bourbon cheese is amazing... deli ladies were very nice and the store overall has good selection. There is sometimes a wait for self serve registers and the registers do not always work very well.

Management doesnt enforce masks and the meat department smells

Great selection and competitive prices on kosher wine, meat, poultry, and cheese. Kosher frozen vegetables often out of stock. Very helpful staff at kosher deli counter and around whole store. Parking lot difficult to navigate when busy.

This Kroger is one of the better ones in the city, definitely worth the drive from Downtown/Clifton if you want an easy place to shop. Even though the new Kroger location near UC is nice, its also rowdy as hell. Never had parking-lot hobos trying to bum cigarettes in Blue Ash, that much I can tell you.

Great store! Bright and clean. Liquor store in the front on the pharmacy entrance side. Prices were as expected. Huge deli with a to-go salad bar, as well as hot chicken and a huge olive bar.

Great store. The best one within a 20 minute drive of Mt Healthy. We go out of our way to hit this location up. Always a smooth check out, the Kosher selection here is the best in the city by far. They even have a Kosher Deli department!

Understaffed. Layout is terrible. It’s 9pm and only one checkout line open and it’s 20 deep of people with full carts!!

Best Krogers around. Have great deals on all of the Bachelors food needs. Im talking frozen pizzas, hot dogs, ice creams, buttery popcorn and a tasty rose wine for all occasions.Get a plus card and get your bachelor pad stocked with some quality.

I was having a hard time with my 2 year old while waiting for the balloons to be blown up. Once she was finished she asked if it was okay to help with taking the balloons to the car!(mind you it’s pourinf down rain) She was so sweet, she held a conversation the whole way! It totally turned my insane, crazy, and stressful day into a better day! It’s just one reason why I love going to this Kroger!

This Kroger offers a better selection that some of the other Kroger stores, but a lot of times the shelves are not restocked fast enough, especially on the weekends. A big positive is that this store also has self checkout lines on both sides, and they are on a new system that allows you to load the scanned groceries back into your cart before you pay for them, to allow for more room for scanned items.

They have rearranged this place AGAIN!! Omg!! Its not enough that their ads are confusing and their prices are the highest but to rearrange again?? I like the convenience of make up, personal care products, and all kinds of food choices but......!!!

Like this location a lot. Larger than some locations and every item I needed was in stock and on the shelves; no huge bare holes like a plague of locusts had descended upon the store. Very clean and well laid out; aisles are much wider than most other locations, as well. I make it a point to come to this location even though there is one about a mile from where I live. Well worth the extra drive time with less or absolutely no hassle; usually no hassle or headaches.

Parking was rough but, that can be expected for the holiday season. Once inside it was apparent they had been hit hard earlier. The carts were close to empty. Shelves were surprisingly well stocked. I was thrillled to get some clearance items that we use on a regular basis. All in all it seems this Kroger (hunt road,blue ash) has their act together for this holiday season..

Just passing through. Nice store. Set up kinda weird but the staff was pleasant. Would shop here again if I had a choice.

My go to store. Has everything you need and nice employees.

Overall: I love this Krogers and it is in my top 3 in the city. The store is massive and has a about every food product you could want or need. Having a Starbucks and a 53rd bank on site is great.The Outstanding: The staff here has always been very nice and helpful. If I ever have a question they do a great job of helping me find the product or finding the answer.The Lousy: Sometimes this place can be a little too busy.

Purchased Happy Egg Co eggs last week, exactly half the egg yokes were a different color. The whole back row of eggs in the carton were pale yellow, the front row was the rich orange that this brand usually has. Corporate as well as the store refused to address the issue just saying I could return the eggs if I like, which obviously Ive already cracked and used. Brushed off my concerns of food fraud.

The union are protect too much the employees there... Is why they so mean... A cashier with the name Dee, I think she’s the worst there...

Its completely crazy and packed but they have everything in stock. I didnt wait long in line to check out either.

All I wanted to do is fill my TWO sons prescriptions, instead I get bs from the pharmacist helper Chrissy. To have such a serious job, she sure was rude, I guess it’s because today is Monday. Do better next time Chrissy, please do better.

Kroger sent me a email to purchase gift card for 4 times the fuel points so i did. when mistaken i got them 4 of them 25 dollar each they were all empty None had any money on them! I have called the gift card place 4 time to no avail they keep telling me to call the number on the back which I have done the restraint called me back and took time to research it and said they were empty,and sent me a email as as proof. then I got on line for the other restraint, to check the balance of the other cards EMPTY both of them! they sent me an email also. I called thew card place back they still refuse to refund me! I went to Kroger who said they cant do anything about it sine it was made online!m this has going on for over a month now I thought I would give them time to make it right but they are not! They stole my money! they just stole it! I will be going to Meijer from now on! it really inconvenient for me not to close but I dont like doing busyness with thieves I dont car how close they are

Huge Kosher section, but no lox. Go figure. Quite a complicated Kroger for someone who has clients all over town, and shops at multiple Kroger location. The only location that is worse is the one at Beechmont and 5 Mile. Heard people crowing about what a wonderful store it is. I was looking for specific things for a client. I had her on the phone. I said I was looking for plastic spoons, and that I had just found the paper towels. She said, You would think that the plastic spoons would be somewhere near the paper towels. I said, Yes, Emily, you would think that. But in this store, they probably have an entire aisle devoted to paper towels. If youve got all the time in the world, and your thing is to browse in a grocery store the size of a small town, get lost, find 40 kinds of shampoo, etc. But I digress. At Blue Ash, my main complaint was that employees didnt know where things were when I asked them. 100% of the time they were wrong. At other stores... Woodlawn, Finneytown... they have walked me to the item. Which is of course the high standard of customer service. The main problem with Kroger is that there is no central management. Yes, there is a large building full of people making great money downtown. But experience will tell you that each store is its own monarchy, and that as long as the numbers look good, the Store Manager is good. Nobody from Downtown goes to the stores (except in the middle of the day on sunny days to stand around and chat out front of the store and smoke, or stand around in the produce area). So each store is a new experience. You know that I finally found (after asking three employees who had no idea) refrigerated pickles laying on their side in the dairy section of the Kroger in Norwood. Usually it is an in aisle refrigerated display. Did you know that Kroger pays Pharmacy Techs (a very complicated and important job that involves learning a complex [proprietary Kroger] computer system in addition to knowing the names and dosages of all the drugs, being able to count them out accurately, calculate whether controlled substances are being filled too soon, figuring out what error messages mean when prescriptions wont go through insurance, being able to input new insurance data accurately, being able to operate a cash register correctly and give correct change)... pays them the same as any other cashier. And you wonder why you see a different person every time you go to the pharmacy, or why your order is wrong, or why you have been given bad information.

Worst bagger ever! put my cheese with my shampoo. put my eggs in the cart upside down. put my ice cream with my foil. put my body lotion with my meat and produce. Managers... please train your baggers on product groupings. the layout of your store and product groupings, when to use paper and when to use plastic.

Sushi, olive bar, starbucks, florist, pharmacy... need I say more? This Kroger is clean, has friendly staff and always has what I need. They have a huge Kosher section along with a great organic section. Produce is always top notch. Cheese, wine and beer selection is massive. Highly recommend.

One of the better Kroger stores around. Nice and clean. Meat dept is great. Has liquor store inside. Deli features Boars Head brand but doesnt carry some of my other preferred products that seem to be at every other Kroger though. And the parking area is terrible to get in and out if theres any traffic.

Best pharmacy staff. Needs a deli kiosk, the deli staff that cook the chicken are awesome, really helped me out when I was I a pickle. Stop rearranging the store!! I cant find anything here.

Great variety of products. Good store brands also. Everything I wanted and needed to buy was in stock. Store personnel are welcoming and friendly.

Kroger as a chain has a pretty wide variance per store. This Kroger has an awesome Kosher selection that most of the others that Ive frequented have not had. I also appreciate that the organic & natural items are spread throughout the store rather than all in one place so you can not have to look in 3 locations for tomato paste.The staff are friendly, even though the corporate management has tightened their grip to change the store to attract customers in over delivery services like Amazon.

Don’t even bother with the claw machine before entering the store. So many trips, so many dollars, and constantly kicking myself for thinking those are winnable. I didn’t know it was possible for those machines to have negative gripping force. But they did it!

Ive been shopping here for the past five years and with Kohls and big lots moving into the same parking lot and Ronald Reagan being right there Ive noticed how awful traffic is trying to get out of there. Its 25 mph but people go way faster than that. I really think for customers safety a traffic light should be put in by the McDonalds

I dont usually shop at Blue Ash Kroger but I was in Blue Ash with a friend and needed a few things. I ended up with more than I had planned on.I had a great experience shopping at this Kroger.

Love this particular Kroger. Big kosher section, lots of organic produce, and more lactose-free products than most. And there is a sushi bar, too.

I love the people at our Kroger. They have implemented a store policy that they wont sell hobby gun magazines. Thats a major reason that our family goes to Walmart almost all of the time. We do live right down the street from Kroger but we let our money speak for us.However when we do go to Kroger its s very friendly and helpful store. Right now they expanded the Starbucks. And are remodeling. So it is a mess right now. I wish it was more like the Harpers Point store. Hopefully they will come close.

This Kroger is huge and most parts are 5 stars, but the deli counter is horrible. It is the slowest deli counter Ive ever been to. The people here dont know what sliced thin means, except Robin. All in all the grocery store is great, just get deli meat somewhere else.

Pretty large Kroger store and very clean. They have a full-service liquor department. Also good deli and bakery and even some kosher selections.

How easy it is to find everything you need and the staff is very helpful. Ive never had the chance to meet the hiring manager but he or she has to be an awesome person to train and keep such a happy helpful staff.

Clean, well kept, stocked and managed. Great location in Blue Ash with plenty of parking. Fresh bakery, deli, fried chicken, sushi bar and much more.

Use Click list and shop @ location. Always good in-stock. Very satisfied with in & out of store experience.

In the middle of inside reconstruction. Hard to find what youre looking for, as nothing is where it was before. Store personnel very helpful during this time.

Love Kroger! They have great deals consistently! Fuel rewards program is the bestbdeal

This store is okay to nice compared to others in the area. They’re not the best at keeping items in stock. Just tried their Clicklist after doing it several times at the Montgomery location with no issues. Well my eggs were broken, bread smashed, and other items smushed. I pay $5 to save time and energy. I didn’t enjoy hauling my toddler back to the store while I’m also pregnant to replace the eggs. I was hoping to depend on this more later in pregnancy & after having a baby, but now I’m concerned it’s just going to add more frustration to my life. PLEASE improve!!!!

Huge store. Great kosher selection. Nice produce.

Rude cashier, products in wrong spot (large quantities) and no help. Mary lou was her name. Avoid this Krogers. The employee who put them in the wrong spot was still there when we went back to price check. He shrugged and said it happens all the time

Cramped, from the bizarre traffic patterned parking lot to the aisles not wide enough for two shopping carts to pass. The produce department has enough past-due vegetables that making a salad is a bit if a challenge. Prices arent all that hot either. You would think that the real-estate next to an abandon Kmart would be cheap enough for improvements to the facility, merchandise quality or prices to be better than they are. Im depressed each time I go in there, so I go only if Ive gotten behind in menu planning. Treat this like a gas station convenience mart, and you wont be disappointed.

This is the closest marketplace to my home. Although I have two kroger that are closer I prefer to shop here. People are nice, friendly and they have all the extra goods a marketplace is known for (except clothes and outdoor furniture)

I go out of my way to come to this Kroger because it offers superior selections, especially compared with the small, old store a few blocks from my house. This one is definitely worth the drive to me.

Great store. Meat cases were full of well cut steaks, chicken and pork. Everything was attractive and clean.

If You like green bread, is the good place for you... I gave back the bread, was like for them not a big deal...

Our favorite store! Always clean, bright and happy, filled with deals that we like! Steve is our favorite cashier, the hardest working man at our Kroger!

One of my top locations, great staff, quick lines, fresh produce and seafood. Great location.

Excellent produce section. Large kosher section with deli, butcher, frozen and dry goods. Kosher fresh salmon usually available at a great price! General organization of the store is Terrible! (e.g. cereal in 3 different.t aisles!) Dumbest layout Ive ever seen. Worth overcoming for other benefits.

Great service cashier was my favorite the pharmacy was perfect as usual they always remember my name what a nice touch!!😉

I always have a good shopping experience @ Kroger. It is always my first choice, if what I need is not there, then I shop elsewhere

Its large and convenient to shop at with easy access to everything including the Ohio State store.

Employees are always friendly and helpful. They always have enough check out lanes open with short lines. The produce is always fresh and fully stocked.

Best Kroger Ive ever been to! Like it better than the ones back home!

Why the rude service at the cash register? I went to register #9, at the time it was a white and black dude talking, not sure about what... but I came up to the conveyor, and placed my black basket and waited a moment.Im literally 2 feet in front of him and they both ignore me. So I go over to the self checkout service, and then I see whoever was at #9 help a customer that comes by.This happened round 9:40 to 9:50-ish PM today 4/22/2019. I know one may not like to get paid what you get paid, but Ive worked at the Cincinnati Fresh Center (Krogers warehouse) and have dealt with 10x the stress and frustration, but never showed blatant disrespect.It was low stress, and nobody was there, you can talk about sports or who had sex with who all you want, just help me get my groceries.Dont be like Walmart. Walmart is the cancer of all shopping centers, and customer service should be Krogers dominance. Let both the guys know that ignoring your customer is not in the job description. Also, they both saw me, they were fully grown men and we all have peripheral vision. I was right in front, like what does it take to help me go in and out?

As always-great!

Blue Ash location better than Finneytown location by far. Always stocked... Employees have a better attitude and the atmosphere is pleasant.

This store is very impressive,but the Hyde park one is my favorite 1.

Always way too packed. Shelves lack items especially if it is on sale. Rude deli lady. Rearranged the store twice. I cant find a thing. The main reason I go here is the pharmacy.

Always clean and lines are never very long! Great quality. Great service.

The Floral Department at this store goes above and beyond for their customers!!!

This is my favorite Kroger in Cinci. With a liquor store and two self check out lines. They have a great olive bar and a large kosher selection for my Jewish friends.