Some employees spend too much time chatting to customers instead of closing deals. Wasted almost 30 minutes to find someone who can assist us. Had to ask a vendor for help in locating someone who can open a case for me. Business could use an OD intervention in my opinion.

If remember his name correctly its Jesse, white, blonde curly kid. He knows whats the best for you and will suggest whats probably good for you.

This Best Buy is a beautiful store to shop! Everything is clean and very well organized and easy to shop.

Good service. They are very good about fair pricing. Only thing I didnt like is the mask policy.

Very great! Excellent customer service as soon as I walked in and the employee took me straight to what I was looking for at the other side of the store without having to ask any other associate where the items I wanted were located.

Employees were very nice. While they didnt have the thing I was looking for no one else does within hundreds of miles. I will go here again I am sure.

Had an online order. They were excellent and even helped me load the item.

It was very considerate of them to let people in before opening time for the Xbox/PS5 restock event.

Why day after day is this location NOT taking calls..I think that getting with the customers and talking and answering questions would be important to a business .... What happens when someone that doesn’t have access to a vehicle has a question ???I’m very much put off now by Best Buy....

Three stars only because its really annoying to have someone greet you IMMEDIATELY when entering a section...over and over and over again. Plus the place really cut down on DVDs :(

One of the best stores I have been in.... and I go to alot of them. Management is top notch......

I needed a new laptop and went in with a price in my head. But after discussing the positive of spending a little bit more I did. The helpful staff even told me they dont make commissions from any sale. And I am truly happy with my purchase.

I went to Best Buy to look at computers for my daughter for college. The staff as wonderful and the sales man really took the time to explain to me what gigs and rams and other things I don’t understand that she will need for her computer. I was looking at the high end lap tips and he said for that she will be doing on the lap top she didn’t need all the features from the high end computers. I have purchased my lap top from this store and their Geek Squad people are fabulous. Great customer services all around.

It is a box store with electronics. It isnt a frys electronics but it is fine. Usually I order at Best Buy online and am always satisfied with their shipping and prices.

I stopped to talk with the Geek Squad to make an appointment for my computer. We made an appointment for tomorrow. Everyone was most helpful.

Nice person I dealt with, but not very knowledgeable in what I was looking at, even tho he stated it was his area. All retail stores seem to be lacking, sadly.

Disappointed they had bad customer service and very little products to offer

I have always found the employees to be very helpful and knowledgeable. And if they dont know they find someone that does know.

Good service! Just wish we wouldnt of had to make 2 trips to get a fridge.

Usually good prices if you price match and watch for deals. Offer the best coverage for TVs.

Acquired an Xbox Series S and also the Xbox Series X from online sale, picked up at the store on 2x separate days from 2 seperate orders. Walked in recently and wanted to buy a new 4K 120FPS TV as well, so I did...the floor guy helped find what we needed!! -Samsung QLED 65 Q80A is paired nicely with the SeriesX console!

Went to upgrade my cell phone, after an hour chatting about why I should not upgrade, I decided to go ahead anyway, but then all of a sudden the phone I wanted was no longer there..terrible customer service.

Just wanted to give a big shoutout to Austin at the Bismarck Best Buy. He was incredibly patient and helpful as I picked out a new M1 iPad Pro. Great service - can’t wait to have him help us with all our future ipad purchases!

Always happy to help you find what you need. Price matching so you never pay too much. Usually have what I need on hand. Store is well kept and clean. The display electronics are not broken. My 6 year old always finds some toy that she has to have which of course means I need a toy too.

It was dirty, picked over, and cluttered. Spent 25 plus minutes in game section and the only employees I saw walked passed me laughing and talking, with no acknowledgement that I may have a question. I used to love this store, but if your looking to be seen and dont want to go out of your way to be, I suggest you go somewhere else... 😕

Fun place to look around at electric devices

Not impressed, many products not in stock, bare shelves.

Real friendly around here. Drake in the phone section was extra helpful.

They have all most everything you want if not I ordered a phone and it was here in a week

Prompt service. Im exactly what we were looking for, was overly selly on warranty options, and upgrades. Was not there to get all that and it was annoying.I have also used the online services for buying products and have come back again and again.

Super fast curbside pick up service! We didnt even have the spot number entered and the guy was there requested the name and quick show of the ID and we were on our way in 5 mins. Excellent customer service in the store as well!

Its a best buy! Was super funny me and the wife were counting thr times we were approached about questions and help by associates! Was many but nice to see helping hands!

I got what I needed at a good price and a team member approached me to ask if I needed any assistance.

One of my favorite places to shop has turned sour. An employee, Bryce, was dismissive, rude, unhelpful, and rose his voice towards two customers. It will be a long time before I go in there and spend 1000$+. I would recommend shopping for tech. elsewhere.

Cant call, cant find what they have in store online, as far as Im concerned, this business doesnt exist anymore.

Terrible customer service with the lady thathelped us buy our tv today. Didnt bother getting on her walkie to ask them to have our tv ready, when we were just gonna run to lowes to get some straps what easier for her i suppose nothing to help someone buying for the company you work for. I made the mistake of asking her if i could borrow some scissors to cut some straps. Nope. No effort what so ever to help in anyway. Spend all this money on a tv with them for their worker to be so unhelpful. So disgusted on her lack of effort.

I have always had a great experience with Bismarck Best Buy. Great friendly and helpful service!!! Every time

I went to look at laptops and computers. Found the one I liked. The sales person was very helpful. Just saving my money now.

I ordered online and selected the curbside pickup option. I ended up stopping by to pick up my order on black Friday of all days. Considering it was one of the busiest days of the year for them, every employee conducted themselves in a very professional and friendly manner which, on a day like that, is no small feat. To the employees, you have my respect and appreciation.

Its ok get to look at products first hand first time in a long time

Great selection for what we needed. Helpful and friendly staff. Good to find what we were looking for in stock!

My car remote needed charging, and the tipping guy took me to the exact item i needed! Perfect

Went looking for 1 item, found it, but the staff person wouldnt help me with the installation process for my phone

Good people ..... great selection spendy tho

Picked up what I wanted and had a very nice polite person help me find what I wanted

Very helpful on a return on a DVD, and was asked several times if I needed anything or help with something. Had good service..

Top notch store and service. The team in the cell phone area are top notch. I went in for an upgrade on my samsung phone and was very happy with the service and staff.

Took advantage of the curbside pickup. I loved it. The associate was prompt and after showing identification the person returned to the store and delivered my purchase in the back of vehicle.

Nice customer service, good selection

Very friendly staff and they do whatever they can to make sure you get what youre looking for

Went in looking to spend a bunch of money on electronics. Needed a TV, headphones and surround system. Absolutely zero help in any of the departments. Walked around looking for the blue shirt crew and no one to be found. Another customer mentioned they have been waiting for a while as well. Ended up leaving without anything.

Ive always had good customer service in the store, but good luck trying to get a hold of anyone over the phone. 35 minutes on hold trying to connect with someone in the store. 🤦‍♂️😑

Great customer service, knowledgeable staff, and a good selection of products and services.

Staff is great and knowledgeable.

Always friendly service. They helped me get my new phone and get it all set up and everything swapped over from my old phone. Really went above my expectations. Thats not an exaggeration either. I plan to do more shopping here for all my tech needs. Thanks again.

Good customer service

Whatever you need, it is here.

Great help and friendly service! I went in the middle of the Christmas rush and I still received great support from staff members. I wasnt rushed and the associate assisting me even took the time to compare devices and try on smart watches for me. Thank you again, this service is what will keep me coming back and I recommend others to as well. It is worth noting that the same item was available closer to me at Target, but I prefer the overall experience and knowledge I get at Best Buy.

Love the price match guarantee

Customer service refused to help me

Staff was so helpful! Directed me so I was able to find what I needed quickly and checked out in under 15 minutes.

Great service

The shelves were pretty empty and low on stock, they seemed to be out of just about everything I needed though the staff was very helpful, they were able to give to let me know when they might get things back in stock.

Great customer service and very friendly

Great service with Seth in the computer area, so appreciative of all the information and I look forward to my new work all-in-one computers. Thank you for the awesome customer service!

Found a great price for a laptop I was looking to buy. Comparable units were available elsewhere, but a sale price saved me $50 on a unit that suited my needs on the low end of the spectrum. One star lost for there not being much sense or signage to their floor layout. I was seeking a micro SD card and could find only 1 in like 4 sections searched, which was low capacity.

Ashton in the computer department was awesome. He answered my questions and was very helpful

Staff was very busy, so little wait time. The staff was very knowledgeable and helpful. Purchased laser printer, toner and usb cable. Thank you the people that help, and answered my questions.

Expensive but nice layout

I only experienced curbside pick up and the girl that helped us was very nice and it only took a few min. to get our product.

Drake provided excellent customer service today. I appreciate that we can come into the store and make purchases in person.

Good service ... short on options I was looking for (webcam).

Bought a new laptop, geek squad set it up and out the door in less than an hour and a half, plus saved 100 bucks on sale. You guys rock.

It’s a Best Buy. Which means no one knows what they are talking about and the prices are high. What else can you say.

They just refuse to answer the phone.Cannot schedule a simple stereo installation.

They got everything u need

Mostly good service as long as you dont ask too specific of a question.

Very well laid out store with friendly customer service.

Great customer service

Great store! Employees are very knowledgeable, patient, and helpful!

Easy parking, associates were helpful. Not 5 star because some items were out of stock, but thats 2 B expected.

Great place to shop!

Trying to get ahold of them is basically impossible! Especially when you live 100 miles away and need to know if an appointment is needed to enter the store! 45 minutes each time we had called just sitting on hold! I can basically whistle the hold song they have there note for note!

My only complaint is that none of the employees were ferrets

Went to upgrade phone 2 and a half hours later still had same phone due to system error lol. Other than that experience its a best buy

I shop there one time and both my products I had to return

Amazing service, my friend was able to purchase an iPad pro and pen quite quickly and easily. The workers were very polite and didnt stare, which was a feat in itself since I have blue hair. The front worker was cute and the bathroom mirror is phenomenal. 9/10 would go with a friend again.

Pressure tactics from a newbie being trained to force me to buy the geek squad protection plan for $200 because it was part of the package. I was also trying to purchase a new samsung s20+ @ the time.

Never even got in the storeKhristina was the greeter at the front door., With an attitude not sure what her problem was I understand covid-19 but she picking and choosing how was going the store. This shouldnt be her decision , It was frustrating to watch as people were walking away from the store instead of being introduced and welcoming to the store she isnt the greeter that you want at your retail store.She stood in line and talked with one gentleman about his phone before allowing the next customer to advance. She had a very snobbish attitude which made it very unpleasant for being there. Wont go to that Best buy ever again.

Will not shop from this one again.I have been a best buy credit card holder for almost 10 years. Both of my daughters are authorized users and I recently added my son in law 3 years ago. NONE of them have had physicals cards. They show their ID and type in my social and purchase is good. 4 years ago my youngest daughter graduated with her first masters and I gifted her a Mac book pro over $1000, she went showed ID, used my social transaction complete. The very next month my now son in law purchased one as well his was $1600. Same way/ method of payment- no card in hand. Over the years and in different states Illinois, Texas, Georgia and even Hawaii purchases have been made the same way and at least always around $1000 or more. Fast forward to yesterday. My youngest daughter visiting her grandmother in North Dakota goes to best buy to purchase a $50 echo dot the same way she has ALWAYS have and was told she could not. She calls me confused and now Im upset. Because my mother would never be able to set up the dot and register it herself. Had it not been for just 2 weeks ago not even when my youngest daughter sold her mac book air back to best buy and then purchased another one that was over $900 without having the card. Had it not been 1 week after that she went back to another buy best and purchased an apple watch that was over $200 without a problem. You would not be reading this post. $200 has been the least amount we have ever charged to my account and my children have NEVER been told that they needed to have a card in hand to use my/our account. Im sure they could see shes an authorized user, and for $50!!!! Really? Thats their policy!!?! I think its more to due with her SKIN COLOR NOT MATCHING THE MAJORITY OF THOSE WHO SHOP AT THIS PARTICULAR BEST BUY. I cant think of any other reason. She has purchased 2 top of the line Iphones, last year a $700 iPhone watch( she didnt like it and returned) 2 mac book pros, without one single issue. But for a $50 dot.... She needs to have the card. No YOU need to treat everyone the same regardless of skin color. I am sure if she looked like the majority of the people who shop there...you would not be reading this post and my daughter would have not had to be reminded that the color of her skin was an issue in Best Buy in North Dakota.

During COVID crisis they bring out your order to you. That is fine and dandy but the parking lot is a mess to figure out where you have to park so you get some service. I watched as two other people got there after me before I decided to park in front of the front doors and try to just walk in and get my order. Not perfect but they did help me right away when I pulled up front

I figured Id go look for computer parts there, but they hardly have any. They had everything else besides what I needed. Employees are pretty nice to talk to, though. Gotta give them that

Went to do a trade in on a Samsung gear s3 watch. What should have taken 5-10 minutes took close to an hour. Return person seemed unsure. Entered in my info then lost it. Then told me the s3 wasnt eligible for a trade in but had the Return info available just a few minutes before. Had to tell her to look under samsung gear s3 then she found it. Not impressed.

Never had any issues at this Best Buy, staff is extremely friendly and helpful.

I will not attempt to shop at BestBuy any longer.When you call you have to listen to several minutes of instructions to finally get a human if your lucky.

Normally I would rate best buy pretty high, but there aggressive approach on wearing masks for the covid situation is extremely out of line, but at least they give you a mask and dont make u buy it( the weakest form of paint mask cant be doing a whole lot)...however a lawsuit is waiting to happen as i saw them tell a person who claimed medical wear a mask and even thermal checked a lerson who looked just fine....too far best buy too far

Wonderful experience with Best Buy Customer Service phone line. I wanted to change details on my online order and called over my break at work. There was a long wait time to speak to a person, so i chose the option to be called back when it was my turn. I was at my desk and unable to answer when i received the call back, but Best Buy proceeded to call me back TWO more times until I could pick up and handle the call. I was able to speak with a person immediately upon answering. Very Impressed!

Didnt have the DVD we were looking for but Niiiiice selection of TVs WOW!!

Very helpful staff the few times I went.

The guy at the entrance was super nice and he had a cool beard. Tell him I say hi!