Very Quick. Done very well at a great price. Customer service was better than ever and super helpful would 10/10 recomend

I wanted to Share My Great Experience at Rickwood Radio . My, Corvette had a Terrible Noise in My door. Eric, Diagnosed the Problem and Tim in Shop Repaired Problem. I was Very Pleased and Would Recommend Rickwood . Thanks Jeff C.

Please save yourself the headache. They do not know what they are doing.I took my car in to get the radio fix. They charged me over a 1,000 dollars. My radio still not fix. They told me they did all they could do. They keep my car about a month. Just go some place else.

Very well done, quick service done at a great price. Recommended a great head unit that brings out a sound I didnt know I had in the vehicle. Thanks guys!

The owner & his crew are awesome. In & out with great results!! Highly recommended.

They did a great job on Colvinautosales 2015 Cadillac Escalade replacing the radio screen in one day repair.

Completely redid my wiring for my 2 12s in my 2020 4RUNNER. Very professional work, they definitely knew what they were doing. Completely honest workers. Definitely coming back for more work!! 10/10 recommend

Went In to get wiring done for my subs.In my truck I only had for two months and barley drove it! Wasn’t anything wrong with my vehicle prior to taking it to RickWood! Rushed job was done for one and when I went to pick up vehicle it stopped wrkn! Had to get a tow truck to bring vehicle home.called the next day to let them know and was hung up on. I proceeded to travel back to the location in my second vehicle. So call Mgr (Eric) was VERY RUDE!! He said he didn’t even remember doing a job for me on my vehicle because he pops so many pills!!! ( his exact words to me!) long story short spend over $1000 In trying to get the truck working replaced parts and towing included only to take it to the dealership and find out RICKWOOD DRILLED THRU ALL MY WIRES! Causing everything to malfunction and not wrk and was told because of that I was lucky it didn’t burn!! Clearly someone there didn’t know what they was doing especially by running my wires thru my headlamps as well! Of course they already know I will never ever ever return for them for anything!

Being a former customer I felt I would get good service. They far exceeded that by giving great service at a great price. A wonderful place to do business.

Very helpful. Looked at my speaker system, saw the problem and even provided the needed piece to get my system back working at no charge! Will continue using them for future projects.

Not nice people and dint want to answer my questions about my system.

Eric was absolutely wonderful!! He was courteous and extremely helpful! He offered suggestions and advice on how to install my radio, in a way that a non-technical woman could understand!! I will definitely be back!!

Jason was very professional and knowledge. Defiantly recommended. 5/5

I’ve taken my vehicle here two separate times: the first time, I had new front speakers installed. When I got my car back and began driving it, I noticed a rattling in the door. It’s not my speaker so they did something when they were installing the speaker that has caused this very irritating noise. Second, when I took my car back to have a new radio installed and the noise to be evaluated and fixed, we left the car the entire day, and when we came back to pick it up, it hadn’t even been started on. We waited a few more hours to have them rush the job, scratch my dash so bad that it was sickening, AND the noise is still there and annoying as ever. When I asked the owner what was causing the noise he said, “A piece of plastic was causing it.” Okay, that seems simple enough to fix? But he didn’t. I doubt he looked at all. Would HIGHLY recommend not taking your vehicle here. My dash is ruined.

My experience at Rickwood Radio:-Called the day before appointment for confirmation and re-quoted me 25$ more than he had said during our first conversation. I didnt mind, I had heard they do good work.-Dropped my car off and didnt hear back until I called 30 minutes before close asking for an update. Mentioned that they could not install the supplied headunit.-Heard a tapping noise when driving off. Removed car lining and discovered they just LEFT all the wiring in the car meant for the headunit without telling me.-When I went to return the headunit that didnt fit, I noticed they didnt give me all my wiring back. I called back to ask for the wires and was told that I will receive a call shortly. When I never received a call, I drove back and was given all but 1 set of (speaker) wire because they had just thrown it away.When trying to explain all this to the manager, I was met with nothing but resistance, rude remarks, and constant interruption. When the conversation elevated into an argument I accepted my fate and walked out.At least the amp and subs they installed are working great. Thats why they get 2 stars and not 1. If he apologized ONCE for the myriad of mistakes I would have given him 4 stars as we all have bad days, but NOPE.

Employees are kind of rude.

They are only open 9-5 Monday-Friday which makes it very difficult for working people to do business here. Called on Memorial Day when I had off to make sure they were open. Drove 45 minutes to get here and they have closed down for the day. Was trying to get a factory radio repairs, guess I’ll just go to Best Buy and get an aftermarket, which they could have sold me if the factory repair was too much. See ya!

Great customer service 👏

If I could give this company a ZERO I would. The manager is extremely rude. I called this place to make an appointment and they told me to wait 2 weeks to being my car in. I waited and when I brought it in the service I received was HORRIBLE!!! I will leave reviews and make sure EVERYONE I know and connected to knows about my experience here. I told you “MrManager” I was NOT the customer you wanted to give this type of service to! I am a manger in customer service and instead of you focusing on trying to fix the problem, he was more focused on being RUDE. I asked for someone over him and he told me there was no one and that he was the highest boss. I then asked for the owner and he told me I couldn’t speak to the owner and would be directed back to him and that I could leave. I left there and went to another audio shop (which I could’ve done 2 weeks ago) that was so professional I didn’t want to have my radio repaired which cost less than $50, I bought and entire audio system and had my windows tinted!! “MrManager” work on your customer service skills, because “US customers” is what has keeps you in business and I would never hire you to run mine!

We had a wonderful experience with Rickwood Audio. I was able to get an appointment to have a stereo installed the next day. Everywhere else had at least a 2 week wait. Eric, was not only very knowledgeable, he was also very personable. He walked me through the process and patiently answered all my questions, even ones that didnt pertain directly to the cars audio. I would recommend Rickwood Audio to anyone.

This is the place to take your factory radio to have it serviced

Had a backup camera installed in my car. I had debated about it for a while and finally decided to go for it. Eric answered every question I had about the camera, how he would install it, etc. He truly probably answered them twice with as many times as I called. They were extremely professional and left my car clean, like no one had been in it other than me. Definitely will be a return customer.

*Ill let you know if my call is returned*, plus from reading maybe they need to hire a customer service consultant to hold a Client Centered Sales Class....maybe I can hold a couple of classes for them. *They didnt return my call after they told me theyd let me know about a product and service that I requested.

I have been there twice, each time for my teenagers 16th birthday present. Eric is amazing he knows how to make a teen happy while staying within the parents budget. The systems sound amazing and have had no problems. This is the only place in Birmingham to even consider!

The customer service was outstanding. I arrived and was greeted promptly and asked if I required any assistance. The technician found the the faulty wiring and explained to me what was required to remedy the problem and the cost. I was impressed by the team of professionals at Rickwood. Great job!!!

They were nice and personable. They fixed my radio which lost power quickly and I dont feel like they took advantage of me (someone who knows nothing about cars).They cracked a part of my dashboard when doing the diagnostic and offered to fix it and didnt charge the Diagnostic fee because of that. They fixed the dashboard for free when they fixed my radio.They are officially my new place for my car radio/power needs!

Great people and service. Quality work too. Thanks Rickwood Radio

Great experience!! Overall wonderful customer service, and very easy to communicate any problem you’re having. I highly recommend them for any of your audio needs!!! Do waste your time going else where... come right on down to Rockwell’s where they’ll treat you good!!! ☺️

I was having issues getting the Bluetooth working on my radio. I called and Eric was able to walk me through it over the phone so I didn’t have to carry my truck to their store. Thanks Eric, for a great job.

These guys are the best!! Eric at the counter is very knowledgeable and offered lots of input to help me design my system!! Never charged me a penny, either! Service department is second to none and always gets the job done!!

Did awsome work on radio and tint kinda pricey but great work will go back

Excellent customer services and product! I drive quite a bit wanted hands free and love it!!! They stayed late to assist me in learning the system. Highly recommend!

Provide a verbal quote then when discussing what it will cost price changes now that they are working on your car. Tell you it will be done in a certain amount of time then when asked how much longer you are told a time and still isn’t ready. All in all I will never come back here told about 4 hours and it took twice that

Special thanks to Eric and Allen for helping me with my oldschool 81 Malibu. As old cars go someone had chopped the wires all the way under the dash and I had no idea where they were, It was a mess. Well of course these guys dug them out installed my new radio and got me out in record time. They have ALL of my future business and I suggest you give them yours. They are the best to do it. Im highly satisfied.

Eric and the guys at Rickwood Radio took great care of me.... They are extremely knowledgeable and truly understand customer service. I would highly recommend them to anyone looking to upgrade their car audio system.

They are knowledgeable, helpful and friendly. If youre looking for a great car stereo experience then this is the place to go.

I have an Infiniti G35 on which the control panel for the radio and heater/AC stopped working, due to a failed audio finisher circuit board -- a problem common to that model. Rickwood Radio understood the issue, had fixed others, and were able to repair mine for $800 less than a dealers not-so-great solution. I also checked with local independents, that were clueless. So, I drove from Atlanta to Birmingham, and Rickwood fixed the problem and got me on my way quickly. It was worth the drive over and back, and they did a great job.

Great...

My brother owns Rockwood so the visit was great ,its a great place ,great toys for adults and young adults.

Alas, there are businesses that still make the customer know that they are in business for the customer and not the sales. I have had the delightful experience of dealing with Rick wood Radio,the sales and technical support are, in military terms OUTSTANDING in all aspects of repair and knowledge, no wonder dealerships send them their business, If any one has the technical knowhow, then Rick-wood IS THE PLACE to get service and sales, at a very fair price...My family showed me that the customer is WHY a business is in business, Rick-wood is absolutely the best in my opinion, and I hope that this letter I wrote about them is nothing short of fair and honest people that take care of the customer, I should know, I deal with people everyday, as for the business, this one is awarded 5 stars with no reservation to it at all, I wish them the best now and now on... Gary C

Great selection and service

The Best!!! very good customer service knowledgeable about what they doing 3rd time there different cars

Great people ... great experience.... bought my challenger audio system back to life

This place is a joke. They will tell you Any lie they can to get you to lock in a deposit... oh ya this is definitely the problem... not. Oh and we have no clue so oh well to the large amount of money you put down when we promised it would be fixed for this amount.... Bring a pocket recorder in and see how many lies you can bust them in!!!!

Good place with helpful friendly staff. Prices are high but they have excellant service.

The staff here was 100 percent professional. It was my first time doing business with them and it wont be my last. Very good work, you wont be disappointed.

I was looking for a company who could install my DVD system in my new velehicle ASAP and for a reasonable price...The folks at Rickwood exceeded my expectations on the timeframe and had very reasonable pricing. They also stand by their work to make sure the customer is satisfied.

Spoke with 1 of their guys over the phone about a problem I was having with my stereo. He was very helpful & knowledgeable with solution.

Great place was able to get system installed same day did great job great costumer service !

Great experience here. They really know what their doing here.

Convenient location. Nice air conditioned customer area... fit and finish subpar, made adjustments without consulting me and didnt do adequate research for how my system works. Made me feel like they would be able to handle my unique motorcycle install. They Could not. Will have to pay the $2k installation cost over to get it done right...some of th issues simple common sense. Engine noise, not secure 2nd battery tie down loose wires. I am sure they are good at what they normally do. But if you have an outside the box project look elsewhere. I know I am.

Great prices and great service. Fixed another shops mistake.

Needs a website for a business this big

Great Service, in and out faster than i thought! Thanks Eric!

These guys are awesome and their customer service is A1.

Do good work. But a little pricey depending on the work.

The service was second to none they took a problem so I thought and straighten it out truck sounds awesome thanks

Friendly, helpful staff. Tested my radio and gave solutions to get it working again.

Best place in town for what I needed.

My moms Lexus IS300 had an antennae issue that left us stuck without a radio with a 13-hour drive ahead of us. The helpful folks here came to our rescue.

Professionally done job, within the time frame qouted for a reasonable price. Installer Morris really knew his stuff, which is ALWAYS a plus when someone is working with electrical components in your vehicle.

Had a problem with a ground wire so they fixed it and charged me a new amp and it sounds amazing!! Ill be coming back for more.

The service was great, the install was great and the prices are affordable!

Always There to answer All Your Questions that you may Have for All Your Systems!!!!

Very good people to do business with.

Just checking out

Great place to do business!

High prices an got here at 9am appointment time an they didnt finish until 6pm so very slow an sucky

Great customer service and great people.

Made me wait a awful long time. Like i was invisible

Good work and will work with you on cost

Great job! Thanks

Service sucks. I waited for 2 hrs an still didnt get serviced. Guess my money aint good...

Hands down the best💪🏾

Good Clean work

Very respectful and great business.

They jacked up the deposit once i arrived.. despite a previous phone conversation.. and then suddenly.. they were not even sure they could fix it.. lol.. dont waste your time.

Manager has terrible customer relation skills.

I had to take my system back within two months of installation due to the fact that they jerry rigged the wiring for my amp and the sound was being affected :/

I had a terrible experience with the guy up front. No customer service knowledge and very short and rude with me. I looked elsewhere and found a guy under the name All-Star Accessories, he is on Google, he went above and beyond my expectations, and even on a Sunday without an appointment. Im done!

Very knowledgeable and talented

Great customer service

Nice people

Great customer service

Great sales and installation

Great customer service

Good place

Great service

Very good

Friendly staff

A disappointment. I went in on Friday October 22nd to pick out a radio. The following Tuesday I dropped and got an Uber to work. Around lunch time I checked to see what time to pick it up and my car hadnt been touched. I got an Uber to get my car and was told Id get a call before Friday. I didnt get a called so I called and was told one thing so I reminded them of the conversation. I showed up the following Tuesday and asked if theyd ever scroll le me and they said I thought you were gonna get my brother to do it. They said my number was disconnected, theyd lost my business card and was busy with classic last week. Gave my info again this past Tuesday with a promise to call. Its Saturday no call. Keep in mind Ive paid for everything already and got the radio but not installed yet.

Save yourself. Week 3 with promises of a call top install my radio with excuses like they had the wrong number, they were busy with magic city classic and last week were one man short. Still not even a call, I hate I even purchased the radio now.