Our sales guy Clayton was very nice. He mentioned he was fairly new to the company but we felt really comfortable with him and could ask him anything about any vehicle. He was awesome and the Manager and assistant manager was also very friendly and helpful!

Brady Wagner is a rock star. He was patient and extremely helpful. We will refer him to all our friends who are in the market for a car.Thank you..Al & Carol Bloomer

I needed to take my car in for service. I called and made an appointment with Tyler. He was very pleasant and engaging. A couple days later I showed up for my appointment and again was welcomed by Tyler with the same pleasant and engaging demeanor. He clearly enjoys his role snd serves as a great ambassador for Rimrock Subaru. I look forward to my next visit.

Henry was very good to me and very helpful with my specific needs. Brady is very knowledgeable and incredibly efficient. Thank you Rimroock Subaru!

We were 2 days into a 16 day road trip and had tire trouble. We were coming from Nevada, MO. The closest Subaru was Rimrock. I must say we received star quality assistance. We pulled in and Tyler took over. Got us right in with no waiting. He and the tire technician fixed us up and got us safely back on the road. This young man and his team are top knotch. Tyler, we made it to Glacier National Park because of your help. Thank you all for being there for us.

My experience at Rimrock Subaru was phenomenal!! Brady Wagner is a rock star and the customer service he provided to me was beyond anything I could’ve expected. The process was smooth, easy and comprehensive. I absolutely love my new Forester. It’s beautiful and has fantastic features. I will definitely trade at Rimrock Subaru again and I’m hoping Brady will be my salesman again. He was professional, honest and took the time to educate me on all the features of my vehicle. What a great experience it was! And the entire staff was just as great. Their knowledge and expertise was invaluable. Everyone there was so friendly. I’ll be sure to recommend them to everyone!

When I saw that my battery light was on I decided to go to Subaru to check it out before I went somewhere else and turn off my car. I didn’t know if Subaru was open on Saturday for service. I am sure glad you were open. I waited for you to charge. my battery but it didn’t take a charge. So you put in a new battery in my Subaru. Glad you had one in stock. Subaru service for me was prompt and excellent. Thank you. I know if you were not open that day I would have been stuck with a dead battery.

On time, quick service. High level of professionalism. Lucked out to have Tyler as my rep. Good recommendations for keeping my Subaru in top operating order.

The building and service was wonderful with one exception. They told me the what would be an hour and a half. I wasnt updated and wound up waiting three hours, before anyone spoke to me. Everyone was nice but I would have appreciated an update.

I had some recall service work done and everyone was amazing from start to finish. We were greeted and escorted to the lounge/waiting area, and invited to help ourselves to beverages and snacks. Polite, prompt, courteous service at every step!

I needed to sell my vehicle and as I pulled into the parking lot so did Matt Eagen. Matt was so warm and friendly and did everything to make selling my vehicle fast and easy as possible. He even let me drive my vehicle back home with him so that my husband would not have to load up our son and come get me. He truly went beyond for me even though I was not buying a vehicle. Thank you Matt!

Trey and Henry helped me through every step of the process with getting my new crosstrek! They knew that I was not smart when it came to buying a car, but instead of trying to take advantage of that, they helped me out. They told me what was important to do for the next time I buy a car and what was necessary vs what wasnt. Thank you so much!!!

I was driving to Spokane with my daughter and our Forester broke down leaking oil all over the local Bking. We called around and no one could get us in. Decide to call local the dealer and glad we did. These guys were very friendly which goes a long way. They got us right in, gave us a ride to and from our hotel and made this stressful time manageable. Everyone there was super nice and friendly. You guys are awesome!!Thanks so much!!

Quick service and very friendly people!! The waiting area is gorgeous with snacks and coffee or tea, and a TV. We are in a long trip around the country and just needed an oil change. Their express service was wonderful!

We decided to order a new subaru after spending months looking at used vehicles. Rimrock worked with me to order just what I wanted without being pushy. When our car came in, they took the time to go over all the electronics, warrenty, finance options, and safety features. Highly recommended them.

We had to get our Subaru towed and it was the easiest fix ever. I was called every time they needed an ok to fix something with the car. Ms Jannel was absolutely wonderful.

I’ve purchased many vehicles from brand new to used and dealt with a number of sales people over the years but by far Matt Eagen provided the highest quality of customer service I have ever experienced. Matt was friendly and eager to help answer all of my questions and get all of the concerns out of the way. He provided an experience that will definitely get me to come back to him when the time comes to replace/upgrade or just buy another vehicle. Thank you again Matt for making my car buying process painless and enjoyable.

All the staff there were extremely friendly, helpful and professional! HIGHLY recommend.

Superb buying experienceThank you to Mr. Trey for making it one of the best car buying experiences Ive ever had. Even with limited stock due to covid, we got exactly what we wanted and Trey was able to take both our vehicles for the exact price that we needed! We ran into some small hang-ups with the trades but Trey was there every step of the way helping us along with the process! I will absolutely be coming back to Rimrock and its all because of Treys hard work and dedication!Thank you Trey we love our new Forester!!!

The Team at Rimrock Subaru is wonderful and pleasant to work with, always smiling.I highly recommend them to anyone looking for a vehicle.

Could’ve had me replace the o2 sensor, but opted to wait and see if it was really necessary, to save me money and time. To me that is one of the best things a mechanic can do.

Very friendly stuff and great experience with purchasing a car! I highly recommend this place for your next vehicle

Jesse was so great to work with! He wasnt pushy and was very knowledgeable. Everything went seemlessly. Im super happy!

I have to say I was impressed with not only the dealer itself, but the friendly staff. I really enjoyed speaking to Tyler in service and for a young guy his passion for cars is clear. They did some recall and service work on my Crosstrek and I was happy with the results.

Excellent experience! So happy with my car! everyone was so helpful. Really appreciated Brady and his time!

Had an oil change and they got it done very quickly and washed the car. Nice 👍

I needed a key a fob made for a used Outback I had purchased. They got me right in, cut and programed the key. It was great service with very pleasant people to work with.

Their certified mechanics forgot to replace transmission oil into my Outbacks torque converter after a full tune up. That was the first mistake. Took it back in because it wasnt running right and to get an oil change, they replaced a damaged oil plug . Im out....certified.

Large clean service area, fast fix of my maintenance issue, friendly staff...1st time using Rimrock Subaru service center and I was very pleased with results.

First off the experience was awesome. Went there Tuesday with my friend Robert He introduced me to Art Smith. Told him what I was looking for come back the next day was approved. He went above and beyond to make sure I was happy and satisfied with what he had in mind and I was. The car picked out to meet my needs was absolutely perfect. He knew what I wanted and made it happen. My day was made. So thank you Art for your amazing expertise and getting me a nice car. If anyone needs a car that is reliable go to Rimrock Subaru and ask for Art he will set you up with a sweet ride and make sure your happy. He wont rest til you the customer is satisfied 😌

This dealership was amazing! So happy with the purchase of my new Ascent. Kayla was so knowledgeable about all the features. Great place to buy a car!

The staff was really helpful and friendly. I love the no pressure salesmen and test driving with ease. Made my purchase smooth and stress free, which I loved! Thank you for all you help. It was very appreciated!I was met outside with a friendly welcome when coming in for an oil change and rire rotation. They were quick and efficient. Great experience and friendly staff!

Salesman/ staff very knowledgeable, no pressure, extremely helpful. I walked out knowing I got a great deal on a wonderful pre owned , like new Subaru Forester. I think Im going to love it.

When I needed a diagnostic tests and overall maintenance check done on a used car I was wanting to buy, the service department was very helpful in letting me know if the car was worth buying. I greatly appreciate the help.

Well, since you texted my personal number to ask for a review. I was basically the only customer, and i came in at 11. There seemed to be plenty of staff as well. Despite this, it took them almost five hours to realign and balance the wheels. They also failed to notice or mention the low pressure light on the dash. Pretty gosh darn lazy.

Brady was very helpful and accommodating with making this the most easy experience for my new car purchase. He was helpful, informative and just a pleasure to work with. He continues to help as well as I have had some questions already about my vehicle and he has been quick to respond!

I stopped in Friday to see if I could get my Starlink updated and possibly an oil change as I live almost 300 miles from Billings and just happened to be in town. I thought I’d have to wait till next time I came to Billings, but I was happy to find that they’re open till 1PM on Saturday and they were able to get my 2018 Subaru Outback in. They even gave us a Loaner so we could get some of our shopping done while we waited. When we returned, my Outback was shiny and clean and looked brand new again! Thanks, Rimrock Subaru, for getting it all done for us on such short notice!

Had a pleasant experience of buying a new family vehicle and trading in the old one. Keyla was knowledgeable at her position and educated on Subarus. She is also a Subaru enthusiast. She was able to locate a vehicle that we fell in love with and accommodated to all our requests. Will deal with her again!

Service was very prompt and professional. Very pleasant waiting room. Great refreshments.

They have the best customer service in Montana, Bozeman is always booked weeks in advance, Rimrock was able to see my car the very next day. Their service is top notch from the time you drop off your car, and when you get your car back they make you feel amazing. Great mechanics and they dont rob you. They are my go to!

Rimrock Subaru and Kayla Atkinson did an awesome job. I absolutely love this car. They even delivered to me 220 miles away on a holiday. Thanks again

They spent 3 hours looking at stuff that had nothing to do with what car was brought in for. It had a engine miss and needed a oil change they sent a report saying that brake oil was dirty the steering rod could be bad among other things that had nothing to do with the engine miss. Then after 3 hours they call me and say they think it could need a set of spark plugs and a fuel system cleaning. Why not do that first the worry about the other things. I feel I spent 4 hours there fir something that could have been done in a hour..Not impressed at all. Seems like they want to run up things to fix more then what is needed at the time.

Thank you all for the special care taken to ensure that my family’s car buying experience exceeded our expectations. Timely, fair and really listened to our specific concerns.

I used Rimrock auto body and was very happy. They do excellent work and stand behind it. If there is an issue they fix it. This is the second time I’ve used them and will not take my pickup any where else for body work.

Kayla was awesome! She made my experience such an amazing one! Thanks for everything

Expensive labor. Got my car in and out for service very fast. Front desk service was not so competent. Didn’t explain the 3.5% non cash fee, could barely understand a simple ask to not perform an oil change with a standard 105k service.

Customer service was great, but my daughters car was left a mess. Wrappers all over the car from the products replaced. When we opened her glove box the panel below it fell out because only one screw was put back and the rest are missing. Her dashboard where the stereo is has a cord sticking out but they put it back together like that. Lots of scratches on dashboard. They cut her auxiliary cord she had running beside the seat. Very shocked by all of this.

I worked with Matt and I am now a proud Jeep owner. They made the process easy and answered any questions I had, as well as, explained everything really well with this being my first time buying a car from a dealer I am really happy I did it!!! I had a great experience. I appreciate the time spent helping me get into my Jeep. Thank you!

I took my Subaru in for an airbag recall and I got it home and it never ran again. My fob stopped working. Is it coincidental that I took my car to Subaru and it never ran again once I got home. They turned on my running lights ( which I never knew I had ) ! I had to call a tow truck because I couldn’t get in the car because the fob didn’t work & it ran down my battery! I put a new battery in it. NOPE. I have been told is electrical, but the guy at Subaru said that an airbag had nothing to do with electrical. What now. No car.

Beyond frustrating!! I took my car in for a service and to have a piece on the steering wheel fixed. When I went to pick up my car I was told everything was fixed and good to go. Immediately as I got in the car I saw the broken part was merely shoved in a crack. When I pointed out the mistake I was told Id have to come back the next day to give them more time to fix what was promised the first time. Then once I got home from a couple hour drive a part below the steering wheel was hanging really low. A different Subaru deeler found that piece was uninstalled incorrectly and resulted in the entire plastic piece under the steering wheel now needing replaced. Now I have to have someone else fix their mistake.Make sure you double check the work they do. I hope service improves.

I took my vehicle there yesterday to have some work done and I was really impressed by the customer service from Irene. She was very knowledgeable, professional and prompt. My vehicle was not left sitting out front being done for awhile and no one letting me know, which has happened in the past. She also explained very competently was wrong with my car while there. There was an issue after I got home of a step that was not completed which caused my car to die after I would start it. I called her and she was willing to come out after work and check the connections to make sure they were tight enough or see what else it could be. This was really impressive because I thought I would have to take it back in and I live 40 minutes away. They ended up sending out a technician named Carson, who was also good. He seemed to fix the issue right away, he explained what the issue was, what was missed being done and he also gave me some helpful tips about my vehicle and the battery. Both Irene and Carson were very apologetic about the repair step that was missed at Subaru. I was very impressed by both their customer service while there and how quickly they fixed the mistake that happened while at Subaru. I was very happy I didnt have to bring my vehicle back. I will definitely be going back and asking for Irene.

Service was good I am on a trip no appointment and got right in. Thank you.

The staff was courteous and responsive, the facility clean and the work was performed well. The only downside was a 45 minutes scheduled oil change appointment took more than 2 hours without an update otherwise.

Overall experience was good. Satisfied with car. It was frustrating the car was not detailed when I bought it. It was dirty inside and was a turnoff. Now i have to schedule time with Carnu, an additional hassle as i went there and detail was literally out to lunch and no one around to help.

Great Service-George is very friendly and efficient and they always do a great job and I trust them.

The car salesman Ryan did a great job to get me what I needed within my budget. He never pushed me to buy something I couldn’t afford and that is rare during car shopping. Go in and ask for Ryan, he can definitely help you find the right car.

While visiting Billings for our nieces wedding, I stopped by to get our 2021 Crosstrek Sport serviced, as it was due and we didnt want to drive back to Sioux Falls, South Dakota without getting it done. Jeorge was more than helpful, squeezing me in on a day when they normally only except appointments. They even accepted our service contract and didnt charge me a dime. Thank you so much!

The service was good. They sent me a text stating I could ask questions that way about status of car. However..... They would only give me partial answers it was as if they did not look at the entire text.

Excellent experience the sales staff were very professional and made us feel like we were their number one customer through the entire process!! We were very pleased!!!

Great customer service and always great at servicing my subaru on short notice

The staff at Rimrock Subaru have been great to work with. This is my first oil change with them since I bought my Outback from them. Their sales offices are clean, and the staff I worked with (Brady, Art, and Henry) were great to work with and I didn’t feel pressured with a hard sales pitch. Also, Amber was an awesome help for getting transportation organized when I needed a ride. I felt like they were doing their best at their job they could, and they had great, fun attitudes!

Jeorge was so attentive and kind in the service dept, very helpful. Would definitely recommend taking your car here.

Heath set everything up in the car for me before I even left the lot. He did everything he promised. I would definitely recommend him.

I scheduled on line appointment at 1 pm. I checked in and waited for 45 minutes. Nothing had been done. I requested only two small things. (1) to take out a small bolt in my rare passenger side tire, (2) to put the number plate on the front. After I waited for more than 45 minutes, I asked the staff who worked there and come back with the answer, THEY CANT DO ANYTHING. What does it mean. I have to keep on waiting or what. I was confused. The reson I scheduled on line is I dont want to waste my time. So I cancel my appointment because I couldnt wait any longer. The srvice department is very unprofessional. I wont go back for my car.

Trey was very kind and patient. He showed us the car that we were interested in, and was very knowledgeable. He did not attempt to deter us to consider other vehicles. And he didn’t hard-sell us with add-on sales. The purchasing and financing process was very simple, and we completed everything in just a couple of hours. I’m very happy with my experience at this dealership!

Always a pleasure to do business with Rimrock Subaru. Brought my Forester in for service. Was finished in a timely manner and the staff are always friendly, polite and professional.

Trey and Matt are fantastic. They really helped me out and got me into a better situation and into a vehicle I absolutely love. I know them both pretty well and Id trust them with my life. Youre in good hands here.

My car is really cared for at Rimrock Subaru and so am I as a customer! Thank you Service Staff especially Gorge for your exceptional customer service.

Wonderful people to work with, I love my new car!

My engine light came on as I was nearing Billings. I called Rimrock from the interstate and they had me come right in. Just like that they checked out my car without delay and I was back on the road! What a wonderful service department!!!

I went to Rimrock Subaru on if I could give them no stars I would how disgraceful and DISHONEST!!! THEN THREATEN ME IF I PISTED A REVIEW ON GOOGLE HE WOULD HIRE A LAWYER 1st Amendment***BUYER BE AWARE***April 16, 2021 after my car got totaled in auto accident on April 14,2021. I test drove a Toyota scion. I was quoted one price of 10,400 never discussed how I was going for vehicle just said I had to talk to attorney to discuss how long case would take to settle. Sales manager said he would hold car for a week. I said highly doubt case would settle that fast but if car is still here I would talk to them after I spoke to attorney. Less than a week later attorney said 6-8 months at the least. I went back car is still there so I applied for financing and manager jacked price up over 1,000. I spoke to general manager he didn’t stand behind customer service either he threatened me if I posted a bad google review he would get a lawyer involved... really hmm 🤔 last I checked the 1st amendment is still intact as long as I am being honest!! Well there you are Rimrock Subaru at their finest not standing behind their word.. so what else are they hiding and lying about

Service department is grossly incompetent. Refused to take me seriously that the battery in my 9 month old Outback was failing. I had to go to Placer Subaru in Helena to get it replaced under warranty and resolved correctly. Plus they did not even reset the service monitor after routine maintenance. AVOID this dealership.

If you need a car, go here! I can’t believe how fast and honest they are. I’m completely shocked and will only buy cars from here from now on. If you get the pleasure to work with Ryan, consider yourself blessed!

Brady was amazing. Best car buying experience I have ever had. Im very happy.

Trent was amazing. Easy from start to finish!

Service was good. I feel it is insulting that Rimrock Subaru charged me an extra 3.5% to use my credit card. When/if I would buy a car from you are you going to charge me extra?

Always 5-star service. Easy in. Easy out. Beautiful facilities. Knowledgeable service managers.

Disappointed. Brought my car in for 18,000 check, oil change, tire rotation and multi point check. I got a text that I would be getting texts and was told they would let me know if they found anything. The next text I get is that my car is ready. Paid the bill , read the receipt and (my fault), did not look at the checklist until I got home. They put comments about both air filters being dirty. They did not replace them, did not let me know or ask me if I wanted anything else done. Isnt that the point of a multipoint check? Now I guess Im supposed to make another appt. To get it done?

The service was excellent. The work was done faster than they stayed. Gave me ride to and from work cheerfully. Even helped me the next day getting my preferred setting back.

Very friendly staff, dog friendly waiting area was great and took care of us while on a stop during our cross country trip.

I’ve been a Subaru owner for years, but just bought a Forester here at Rimrock Subaru about a week ago.I’ve always been very happy with the job they do, whether it was servicing my previous vehicle or purchasing my current one- everyone I’ve gotten to speak with over the years has been great!Ryan Rodgers was my salesman this go around, and he was wonderful work with- he was very patient and answered all of my questions... there were probably about a million of them, so this was quite an accomplishment!I’m the type of person that has to think about things for quite a while before I make a decision, and I never felt pressured into making a purchase, which is honestly a big reason why he earned my business!I’m sure they’re all very good to work with, but he’s the best!If you decide to visit, ask for Ryan- tell ‘em your friend Breanna sent you! 😊

Great customer service and really good mechanics. Thanks Billings Rimrock!!

Review is exclusively for the SERVICE DEPARTMENT. They were very helpful and professional, the work was completed quickly, and they really went out of their way to make sure all recalls were fixed properly. Unfortunately I have not had the same experience with the sales department. I would rate their sales and management at 1 star.

Matt was great to work with and very helpful in finding my daughter the car she wanted

Took care of the issues quickly and had me on my way.

We were on a cross-country trip when our AT oil temp light came on a couple times. We were stopping in Billings for the night, so we decided to go to Rimrock the next morning when they opened. Jeorge was our service advisor and he was great! He gave us different options based on what he thought we might need after we explained the issues, and didnt oversell us on an expensive service when the problem turned out to be an easier fix (and was actually because the dealer we got our last service at messed up)! We were so thankful for his great attitude, and especially how he made us feel confident in our car for our next stop, Yellowstone, which is very hilly and definitely needed a happy transmission. Thank you Jeorge! --Fiona and Suzanna D.

I had to have some keys made today. The folks there were most helpful. I first went by and got a replacement key; then later on I decided to go by and order a valet key to be cut at a later date. Turned out they had one in stock, and zippety-quick, they cut and programmed it, and I was on the road home - 140 miles away. Thank you, Rimrock Subaru!

Had recall service work completed. The process was easy, quick and professional.

My car was serviced and washed in about 45 minutes. I was not sure about the no appt oil change system, but it worked out well. Employees were courteous and professional. The $10 off coupon was utilized. Thanks!

Brady was awesome to work with. Negotiated a fair price before I even drove to the dealership. Had the car detailed and ready to drive as soon as we got there. Process was painless and I would highly recommend these guys if you’re looking for a vehicle.

I highly recommend asking for Arthur Smith at Rimrock Subaru when you are in the market for a new or used Subaru. Arthur went above and beyond when we stopped in to purchase a Forrester for my father-in-law. Arthur not only took time to take me for a test drive and explain on the cars functions, but he spent an hour+ of his time after the deal was done to sit shotgun with my father-in-law and walk him through all the functions and help set up his iPhone on the cars touch screen. Highest possible recommendation for Mr. Arthur Smith!

Great customer service!! I would recommend Rimrock Subaru of Billings!Sharon Hagan

Fantastic service. I will come back from Idaho to do business with these guys!

Driving in from Texas & I needed service. It was our first time being there, so I was bit concerned. Our service guy did an amazing job, informed us what was needed before performing maintenance. He answered questions right then and there. The wait was not too long & the facility was clean with some safety precautions.

I am so thankful for the opportunity to share my experience with Rimrock Subaru. Tyler Hall went above and beyond to help me into my new to me vehicle. Thanks to all who were involved.

Awesome sales lady , overall good place

Jeorge (in service) was extremely helpful. Thanks!

We took our car to get the recall done and got an oil change and I dropped the car off and came back and they didn’t even wash my car, which with every service you get one, guess not this time. Very disappointed

Brian & Rod went the extra mile to help me get vehicle. There were a few extra hoops they had to jump through to make it happen for me. Thanks guys. Ive already spread the word about you

Outstanding service from a salesperson who was listening and provided what we were looking for