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FIVE STAR AUTO REPAIR
191 Essex St, Beverly, MA 01915, United States
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FIVE STAR AUTO REPAIR

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Je
Review №1

Extremely helpful, HONEST, friendly, and Professional mechanics. Services are fairly quick (depending on what you are having done) and they have very fair prices. I had a ⭐GREAT⭐ experience the few times I have brought my car there & I would HIGHLY RECOMMEND giving them a try. I will definitely be a returning Customer in the future.

Th
Review №2

Friendly & respectful service; reasonably priced; busy station ~ due to great service, so theres sometimes a bit of a wait - but everyone ultimately wins !!!!!!! Nahed (the owner... a Family business?), can be mistaken as abrupt, but pay it no mind, at his core, he is kind & considerate, quick witted with a great sense of humor with a laugh to match!Service at the pump is a treat. I also find the sign-in-book an appreciative & novel attention to detail. Two down, with another up-coming, altogether new issue for repair. Five Star lives up to its name❗

Da
Review №3

Ive been using 5 Star for a few years now and Nahed and his team have always treated me well. I feel confident that they only do whats needed and its good value. Often Ive not been charged if no work was needed - despite their time and effort in investigating. Very respectable and trust-worthy garage.

Ka
Review №4

We’ve gone here for vehicle inspections for the last few years. Today, I went there for my inspection. They apparently couldn’t do the fee as a credit transaction and insisted on a debit which, these days, I’m uncomfortable with. As I put in my PIN, the service person stood right next to me where he could see the numbers.When I got home, I called to say that I had been uncomfortable with this and why. The person I was speaking with got very argumentative and told me that I was showing no respect for him or the company. I hung up rather than be yelled at. He is correct with that. I have lost all respect for this business and their service.

An
Review №5

Best, most reliable mechanics Ive ever had. And they also always have great gas prices.

Ph
Review №6

Trustworthy neighborhood shop, fast turnaround and willing to work on my ancient Ford.

Ta
Review №7

Great guys. Bring your car here for any repair.

mi
Review №8

Great, independent gas and repair operation. Good, honest communication on repair issues and affordable execution. Efficient Mass Inspections also provided.

Ge
Review №9

Nahed, and his crew, from the pumps, inspection station, or inside the bays are great. Been doing business with Nahed for a long time, he maintains all my vehicles and many of the vehicles for where I work. Great work, honest, and fair pricing. It is a one-stop station, that you can do all repair needed, from preventative maintenance on your vehicle to just anything, they do exhaust, brakes, A/C, coolant, and power steering diagnostic and repair. Hard-working people, always their gas prices are the lowest. I will recommend Five Star auto repair at any time, to my friends, family, and to anyone that needs their vehicle serviced.

R
Review №10

I get it, mechanics are not customer service people but 1 guy in particular is angry and rude all the time. Wish I knew his name so the manager would know.

Jo
Review №11

Best place around! Ive been using this place for 3 years and they are solid. I live a mile away - great service, convenient location.

Cl
Review №12

Very deceiving with their gas prices. They only have 2 grades of fuel but 3 prices. This is because theyre one of these places that has different prices cause they prefer cash. Very shady. If youre going to pay with debit/credit go somewhere else theyre surrounded by other full serve stations that have one price and 3 different grades of fuel.

Ky
Review №13

I brought my van in for a heater repair, they called me an hour later and said that it was an easy fix and under $300 to complete. A couple hours later I received another call, it was taking more time than expected and it was now going to cost around $400. That evening they called again, I expected them to tell me the van was done, but instead they wanted to tell me a part was stuck. I drove over and they explained the issue, I kept asking for an estimate on what this was going to cost, instead of giving me an answer they kept telling me what a dealer would charge for this. Finally after some back and forth they finally said $650, including the oil change I was also having done. I was disappointed, but happy to get an answer and left. There were other customers in the room as well (if you see this please reach out) The next afternoon the van was done, I had my card ready to pay and they tell me the bill is $932! As you can imagine this was extremely frustrating. When I told them this was not what we agreed they got extremely angry and began yelling. I asked for the number to the customers who had been waiting while we spoke, but they instead told me they were going to call the police on me. I suggested that was a good idea for both sides. Unfortunately since I did not get this price agreement in writing the officer could not help me but they were extremely helpful in explaining the procedure to solve this in civil court. This is a large amount of money for me, and a big hit to my bank account and life. I left very upset that someone could so blatantly lie like this, and take advantage of an unknowing customer. Make sure to get any estimate in writing, this guy cant be trusted.

Ma
Review №14

Great fast help when trying to get a sticker. Fast and knowledgeable

ro
Review №15

Love this place! I recommend, workers are friendly, and there are great prices.

Jo
Review №16

I am so impressed with Nahed and his team. Ive brought a few cars there every time for various issues; oil changes, inspections, repairs, and every time they are fast, extremely nice, and very up front and honest about what needs to happen. They arent trying to swindle you for money, they simply try and do the best job and so far they have. Ive been a few times with my 4 and 2 year old boys and the whole staff treats them like they are their own children. Very very impressed.

Ph
Review №17

Its a good shop. Took me in for an oil change and got me out within 20 min. Also pointed out a few potential problems my vehicle could develop. Great bunch of gentlemen

ke
Review №18

Five Star Auto Repair is the place you should bring your car to fix it. I saved so much money, if I took it somewhere else I would pay way more then I did at Five Star! Five Star is the place to trust!

Hi
Review №19

I have been here in the past and they are always honest about what they can do. Pretty quick service.

N
Review №20

This is by far the best place for honest pricing and repairs !!!!!

Pe
Review №21

Friendly great service

Ja
Review №22

Wonderful service at reasonable prices. The location is fantastic and their work is perfect. Will come again.

El
Review №23

Got my car repaired exactly the way I wanted. The staff is fantastic and honest. Their prices are reasonable.

Da
Review №24

Nihead treated me fairly and did a great job. Im very satisfied with both the quality of the job and the price I paid. Would highly recommend!

Ro
Review №25

When Nahed took over, The place was great and I loved to taking my car there and I always got taken care of. He bought it from a guy who was great at what he did and we hoped the service would continue. I’ve got to say the last few times I went there greatly disappointed me and they’d be lucky if they were 2 Star at this point. The service started to slide a while ago and I hoped it was just a hiccup but it wasn’t.My brakes were bad, car was shaking bad so I brought my car in to get them fixed and get an oil change as well. Tells me it’s ready so I go pick it up, get on the highway, same issue so I took it back. He works on it again and a day or 2 later calls and says it’s ready. I have to go into Boston so I get on the highway and THE SAME ISSUE AGAIN!!! I limp back over and leave a message for Nahed to call me. Calls me in the morning and tells me he tried to save me some money by just reusing the BROKEN parts! I said I appreciated that but had he asked, I would have told him to get new parts and do it right the FIRST TIME!! Go get my truck and he had the nerve to charge me an extra $100. I was without my truck for 5 days so he didn’t save me any money, he cost me time and money. I let it slide but I wasn’t happy and let him know.I figured one more shot when my alternator went, big mistake. My alternator went while I was on the highway. I managed to get off an exit and got a tow truck to take it to Five Star. Had to lock for my remote because I don’t use it anymore really and thought the battery was still good in it. Dropped it off at the shop and he called me in the morning saying he couldn’t shut the alarm off so that was my bad and I apologized. Sad he’d take care of it he’d let me know. Kept calling throughout the day to see what was going on and he didn’t call me back.Finally calls me tells me it’s ready, I show up charges me an extra $150 for a battery that I didn’t request or consent to. Ask him what the hell was going on he said he always changes batteries when he changes alternators and I said that’s my car, not yours. Paid him the extra 150 because I was just glad to get my car back but if he was trying to tell me he didn’t want my business anymore I got the message loud and clear. He had no right to make decisions about my vehicle without consulting me first or getting my consent and he did it a couple of times. I’d given a fair amount of business but oh well.The next repair I went to Loose Nut garage and they were great so that’s where I’m going from now on. I was really rooting for Nahed and I really wanted to continue using the garage but somewhere along the way something changed and I don’t know whether he’s got too much going on, he’s not paying attention to his mechanics or what but not only will I not recommend Five Star anymore I will discourage people from going there.

Ha
Review №26

Fast and very friendly service! Our car runs fine again. Well be back for future services... THX again crew!!! :-)

To
Review №27

Great service!

No
Review №28

Nahed and his staff are fantastic. Kind, responsive and fair pricing. We bring our cars here for both body work and maintenance.

Ro
Review №29

Great and efficient service. Good communication about unplanned needs.

Ja
Review №30

This place is extremely unprofessional. I went in for a simple repair and they tried pushing all sorts of unnecessary fixes on me. I tried to be polite but the owner was acting worse than a car salesman with their pressure sales. I wouldn’t recommend anyone bringing their vehicle here.

Do
Review №31

Very friendly and quick State inspection.

Ro
Review №32

Quick and easy oil change and inspection.

ka
Review №33

Fair prices and they provide very good service

Be
Review №34

I always trust my car repairs with Nahed, the hardworking, honest owner of Five Star. I always know when I take my car in for repairs, I am getting a fair deal and quality work. It is nice knowing there is an auto repair shop down the street that I have confidence taking my cars to. Dont waste your time going to the dealer for repairs. Nahed at Five Star is the place to trust!

Ju
Review №35

Please do not take your car here! My engine stalled during operation so I had it towed to Five Star. They told me what they thought was wrong and fixed it for more than even the dealer would have charged me. In addition, when I went to pick up my car i was informed that the check engine light had turned on but dont worry, its just an electrical problem. They also used nearly a quarter tank of gas to test the car and make sure it was running properly. No sooner did I leave the shop than my engine stalled again, exactly like it did before. It turns out that my electrical problem was that the whole computer had gone bad, and needs to be replaced completely. Not only that, but the mechanic I now have my car at thinks they may have installed a used part into my car (They also have minimal guarantees on parts they install). Expensive mistake!

La
Review №36

This is the third time Ive shown up when something goes wrong with one of our cars and they fix it quickly and completely. The pricing has been much lower than the dealer. Employees seem like good guys.

Jo
Review №37

Went to get a sticker for my car here today and they damaged a piece of trim. The owner, Nahed, attempted to just pop the pieces back into place but they were damaged and cracked. Got a quote from a body shop and Nahed refused to pay for the damages. Going to have to settle in court because of this. AVOID AT ALL COSTS.UPDATE/Resolution: Took Nahed to court, where he tried to intimidate me by saying hes been through this before and hes never lost, and that I was going to lose. Well, I WON my case, and he was order to pay me.

Ch
Review №38

Good spot for auto inspection. Quick turnaround. Gas is pricey.

Su
Review №39

I’ve been taking my truck(s) here for about 4 years for oil changes, inspection stickers & repairs and have had nothing but good expieriences. Highly recommend.

Ri
Review №40

Got my brakes pads checked and repaired for a great price... Will return again for future repairs.

Ke
Review №41

Great Place with Better ServiceNahed the owner is honest and fair with all the work he does. I have been bringing my cars to this shop for 5 yrs !Thanks

ja
Review №42

Ok service. But the mechanics need to pay a bit more attention to detail when putting things back together.

E
Review №43

Nice place to fix your car

Da
Review №44

Awesome place to go to!

Ca
Review №45

Make sure to get all quotes in writing. He will screw and overcharge you. PLEASE DO NOT GO HERE. You will regret it. Worst mechanic experience ever.

ka
Review №46

My go to auto repair shop!!

De
Review №47

Awesome place to go to!

TH
Review №48

Very great service!

le
Review №49

Very good service!

d
Review №50

Very fast very friendly

Gr
Review №51

So helpful!

Li
Review №52

Beware. They were very friendly and helpful up front when our car broke down in the area, but then put the wrong part in our car, told us the dealership were all liars and then threaten my family if I pursued the wrong part claim.

Ma
Review №53

Saved us > &1,000.00 dollars from a dealers quote!

Al
Review №54

These guys are great, thanks for taking care of my car.

Information
4 Photos
54 Comments
4.2 Rating
  • Address:191 Essex St, Beverly, MA 01915, United States
  • Site:http://five-star-auto-repair-beverly.elax.io/
  • Phone:+1 978-922-9700
Categories
  • Auto repair shop
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:6AM–9PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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