Ive been requesting from three years to be taken off of mailing lists and marketing contact lists. I still get items, specifically from Peter Kash, years after initially requesting them to stop. Every time, Peter tells me its taken care, but it never is. If this simple request cant be fulfilled, I definitely would not trust him when purchasing a vehicle. I personally wont go back here for service (after spending thousands on maintenance and repair) for this issue alone.

Great service and excellent experience. Pete Kash the general manager helped out and gave me a great deal on a Subaru Outback. Pete Kash really cares about his customers. I recommend 100%

I buy there every there years and the service is great if you get to know the service team.

I moved back to Ohio from Chicago and had to buy a car fairly quickly. I walked into the dealership and was met by the lovely graceful and smiling James Drake who helped me find my perfect car. He was calm and patient and so incredibly helpful and in 2 hours I drove away in my Toyota. He is the best as is the dealership. 5 stars !!

Just purchased my new Subaru Outback. Eddie Oracio did a great job helping through the process. Highly recommend Ganley and Eddie!

Have had a very pleasant experience buying a new Subaru Forester at the Bedford Ganley Subaru through the Costco Auto Program. I am really impressed with Product Specialist Andrew Cabot with whom I interacted. I would enthusiastically recommend him to friends and colleagues.

Ganley Subaru of Bedford is THE BEST! Larry Boro and Josh Baskin made my leasing experience seamless, efficient, and easy. From the paperwork to the finance department to orienting me to my new car, I could not have asked for a better day. Would definitely recommend going here, they will take care of you!

This place has come a long way. And as a 8 time owner of a Subaru vehicle I feel comfortable stating that they have put together a wonder collection of staff. My latest experience with them confirmed this with providing a digestible sales process, well prepared and organized finance department, and a knowledgeable service department. Exceptional!

I always have a great experience at Ganley. Everyone is wonderful. Joe walker, my sales person is great. Hes very personable and to-the-point. Hes definitely customer oriented! Im a Realtor, so I know exactly what hes dealing with when working with the public. He does an excellent job at it. Everyone in service is also nice and aiming to please.And...I love my car!!Tari Sweeney

I went just to check out the cars and see my options. I took a test drive in the 2020 Jetta and fell in love. Howard and the rest of the team took supper good care of me. They helped me with everything and made sure that I was happy with everything even checking in with me a few days after I received my new Jetta. I recommend this dealership and Howard to anyone that is in search of a new Volkswagen they are the best.

Fantastic service that prioritizes the customers needs. The sales team is phenomenal and works with you every step of the way. Highly recommend going to Ganley Bedford Imports--low-stress environment and great selection of cars.

I rarely write reviews but Ganley Subaru of Bedford deserves it. The service was great. Our salesman, Gary Axelband, followed all Costco program rules and gave us better price than two other dealerships we checked before. The trade-in price of our old car was also better than in other places and in total we saved $1700.Gary was very professional, patient and explained every car feature meticulously. While you think that it should be self-explanatory but all those new car safety features differs from car to car and it is very nice when someone spends time and explains it to you.We have chance to meet manager and he also was not pushy and very pleasant person. After purchase we received small gift that might be not very important but nice touch. Overall, it felt like we spent time not in dealership but with our family members and for our next car purchase well definitely come back to this place.

I worked with a number of dealers to pick our Subary. Ganley provided both a fair price and an exceptional no-nonsense quick service. We made it clear we knew what we wanted and they came back quickly and without all the games some of the other dealers tried to play. We ended up driving to this far away dealer (for us) for the great experience! The new car is great! Thank you, Ganley! Especially Jeff, Ken and Bryan!

Greg Love is awesome! He was amazingly helpful with helping me as I traded in my prior vehicle. Very personable the entire staff was great. Recommending to friends who are looking for cars. Thanks guys again appreciate the hospitality!Sincerely,Edward Calloway

I truly hate looking for cars and the whole experience, but buying the Forester couldnt have been easier. Joe brought out a few cars for us to test drive on our own and allowed us to look around with no pressure. When we went looking on the lot my husband he found the exact color he wanted and was thrilled it was in the sport model.There was absolutely no pressure, no haggling, I knew he was giving me the best price he could. I am a bargain shopper so I definitely looked up where the prices are for the car!I think Joe and Ben in finance did an excellent job and got us in the price range I was comfortable with.Truly appreciate a different kind of car buying experience! Thumbs up 👍 guys!!

Ganley Subaru was wonderful to work with when purchasing our new Crosstrek. Max was very helpful in answering all our questions and explaining all the features of the car in a way that was easy to understand.Jeffrey called to let us know and when the car was in and again was also very helpful.Very positive experience.

This was the best car buying experience Ive ever had. Our sales rep, Joe, was fantastic. Everyone we met made the process extremely easy. We love our new car!

Experience was wonderful overall, they were able to meet my needs in my budget. Tires will need replaced soon (my fault for not noticing when buying a couple weeks ago), but otherwise car has been great.There was a hitch in the financing on their end, but it was fixed with little issue. Thanks again for the car!

Howard is probably one of the best salesman there. He has sold my family 4 cars, mine being number 5. He is awesome and always willing to answer questions! I love my new car!

I cant say enough about Ganley Bedford - I would recommend them to anyone! My salesperson Aundre was intent on helping me find the right car - without pressuring me to get it that day. When I said I was going to compare prices elsewhere, the manager Jeff came right over and was able to get me the right price - which was astonishing. I love my car, and in the future, I will get them all from Ganley Bedford.PS. Give Aundre a raise!!!

I had the pleasure of working with Wayne Frejofsky at the Bedford VW location over the past few weeks. My wife and I were in the market for a new car and we live in a large city out of state. We were navigating uncharted territory since we did not have a car at the time which made it hard, add COVID on top of that, it made it very hard to search for a car.Wayne was incredibly helpful and straightforward throughout the entire process, I couldn’t of asked for a more honest person - it truly was a breathe of fresh air after dealing with horrendous dealers elsewhere. I highly recommend Wayne and the Ganley VW dealership to anyone who wants a straightforward, easy, simple process. Thanks Wayne!

AJ was great to work with! He had a wonderful personality and made this experience very smooth. Thanks for everything and well definitely come back again!!

Great customer service and no pressure to purchase!

I enjoyed working with Aundre in the purchase of my used 2019 Volvo. Hes a pleasure to deal with. The car is what I was looking for. My only complaint is that the car wasnt inspected by Ganley and flaws in the body werent pointed out to me. After I drove the car straight home and had it in my garage, I noticed a dent in the passenger rear door. For whatever reason, it is visible in certain lighting conditions. After seeing it, it is always noticeable. When spending over $40,000 for a used car, I would have expected it to be checked over closely. Whether they knew it was there and never mentioned it to me or they didnt see it, I expected more from Ganley. Its costing me almost $200 to get it taken out. It should have been done by Ganley.

Very well run. Max was a class act and was available for questions whenever. I would recommend this dealership to anyone.

We recently bought a 2020 Subaru Ascent from Ganley Bedford Imports. Our salesman knew the car we were interested in and it was ready and waiting outside when we arrived. Our salesman, Gary Axelband, was very knowledgeable of the car and pleasant to work with. Out of all the car buying experiences we have had, this was definitely the best and easiest.We will definitely come back when we need our next Subaru - this is our seventh!

I had a great experience with Ganley Bedford Imports. Joe Walker and his team were very professional and amazing through the whole entire process! Joe really made the whole process stress free. I am beyond happy with my Volkswagen Jetta! Great place!

My salesman is very helpful and pleasant. Wayne answered all my questions. I like the none pressured atmosphere.

10/10 Customer Service, was able to execute my purchase in an hour. Cant beat it and cant beat their deals. Go see Joe Walker today.

Very smooth purchase. All staff members are friendly and knowledgeable and were very informative regarding the vehicle purchased.

I had another great experience at a Ganley location! Paul and Nick at Ganley Imports took great care of me and made it a seamless and pleasant transaction. Paul was very attentive to my requests and made sure I was happy. Thank you Ken Ganley for your wonderful staff!

Here most of the time for service

So far the best experience buying a car. Gary our salesman was great.

Second Subaru purchase from Ken at Ganley. Smooth transaction, easy to work with, great service orientation. Highly recommended.

Excellent and knowledgeable service. I highly recommend buying your new car from here you cant beat this staff and selection.

Mike Bryson and his team were a real pleasure to work with. Their hassle free approach to car sales made buying my new car a breeze. I will definitely purchase from the again!

Purchased a new 2020 Imprezi and we love the car, perfect for our needs. The people at the dealership where all professional, knowledgeable and answered all our questions. The car was ready to go in short order and the sales and finance process was straight forward and completed in a timely manner. This is our first time at this dealership and we will be back.

I had a great experience buying my Forester. A.J. was friendly, helpful and low-pressure. He continues helping me acclimate to my car.

My experience here was very awesome Wayne was the man who helped me get my car I love it. He was patient and very nice!!!!!!

The whole staff at Ganley, were friendly, polite, knowledgable and efficient with the whole process. We are Michiganders that found the truck of our dreams and Ganley worked with us from sending further pictures, dealing with financing and walking us through to the end. Yes we would definitely by a vehicle from them again and recommend them to other.

Aundre was very helpful and easy to work with. He even went into the dealership on his day off to ensure the car inspection I ordered went smoothly. Overall, very easy process and professional team.

Great experience purchasing our new car! James made our entire process so easy and quick -- he was amazing! Love our Subaru and Ganley Bedford!

Our purchase of a new Subaru Forester was a great experience thanks to our salesman Mike Bryson and his assistant Jenn. Their knowledge of Subaru products is amazing. Wouldnt want to buy from anyone else!

This was my second time purchasing a lease from Ganley VW of Bedford and this experience was just as easy as my first time 3 years ago. Joe Walker made the process as easy scan be with follow up emails and clear communication.

I have purchased 2 vehicles from Ganley Imports and have always have a great experience there and I definitely plan to make my next purchase from Ganley Bedford Imports in future.

The entire Ganley team has always delivered. From finding the exact car we want to the service department, they deliver thru their actions of getting it right the first time. I appreciate their effort and their dealership.

I was very pleased with the high level of service I received. The whole process was easy, and I appreciated that the Stelvio was delivered to my home.

Very professional, no push, veey willing to spend as much time as I needed. Max is the best sales representative I ever worked with...

Great service. Mike Murphy is awesome!

I had the pleasure of working with Paul Mezzacapo at the Subaru dealership in Bedford. He really went the extra mile to get the deal I wanted. I highly recommend you look Paul up when you go there.

It was very professional. No pressure quick courteous everything was explained with no problem recommend it to others

Staff was very friendly and helpful. I had routine maintenance done and and waited while the work was done. I felt very safe in the waiting room and everyone was practicing social distancing.

What a Spectacular experance! Love my new Crosstreck Sport.

Max Pipkin was excellent as a salesman-something I dont say lightly about a car salesman. They were prompt and did not keep us waiting hours like a competitor did to get the figures. Since I had to turn in the rental, they accommodated me with a loaner until the car came in the next week. Time will tell about their service.

Great experiences with their sales, finance, and service teams.

Amazing customer service, tons of time and attention, all concerns were addressed quickly. Highly recommend!

Wonderful service great finance department salesman just a comfortable atmosphere

Routine oil change, tire rotation and inspection.All done in about an hour. Very efficient and pleasant

I had a great experience thanks to AJ who was my Subaru dealer at Bedford. I cant stress enough how wonderful he was throughout the purchase experience.

My salesman A.J showed real knowledge of his Subaru Products,I would give him ten stars out of ten stars, ten being the best,His attitude is exemplary along with his work.

I had an appointment (time of appointment was per the schedule request [lunch] of my salesman, Greg Love) to work a deal on a truck. One hour before I was to arrive, the dealership sold the truck with the knowledge of Greg Love who was staying in contact with me during the other buyers process. Greg knew that I was on my way to work the deal, but be didnt go-to-bat for me and get me the opportunity to make the purchase. Poor customer service and NO LOYALTY to customers!

Friendly staff. Experience was pleasant. No high pressure sales.

I am writing to commend the excellent service that Tim Cusick provided to me recently. My car required 3 weeks in the shop to eventually diagnose and replace my transmission. Tim was prompt with his updates and did everything he said he would do. Although it was a frustrating experience to be without my car, working with Tim made it more tolerable.

I am in awe.this was my first time going into a car dealership alone.the young lady who assisted me was an angel.she was with me during the whole process.thank you ganley volkswagon.enjoying my car!

The service was very good and it was a very safe experience, which is so important right now.

Superb! Have now gotten three cars from Joe and his team at Ganley Bedford and each experience is better than the last. They really go above and beyond for their customers.

Worked out fine...pleased!

A thoroughly enjoyable experience from start to finish!

Felt welcomed by staff. Staff knew the vehicle and answered all questions.

I have been to almost all NEO VW Dealerships. The only one with sales people that treat you with respect and are honest is Bedford. I have purchased 3 VWs from them now. And I will keep coming back.

I was a little nervous seeing all the negative reviews. However, i got the car checked out with the mechanic, no problems. Joe Walker was a helpful guy who seemed real. Got a decent deal as well.If i have any problems, Ill post back but if not you can assume Im still happy with the purchase.

The service department I noticed an improvement I also appreciate them informing me of potential problems with my vehicle I see there is still a problem with wearing the mask the signage is posted but wasnt enforced and Ill leave it at that...

My wife and I don’t buy cars frequently, but were ready for an upgrade and met Andrew (AJ) at Ganley Subaru of Bedford to test drive a new Ascent. After providing some basic documentation, we had the keys and test drove by ourselves. AJ was helpful and professional so we asked for a business card upon departing to test drive 2 other vehicles. It turns out the Ascent was our favorite of the three, but we wanted to buy used.A Certified Pre Owned vehicle turned up on the Ganley website and I contacted AJ to let him know of my interest to test drive and have the Ascent inspected by my mechanic. Upon arriving to the dealership, AJ proactively provided me with the Carfax and a invoice for the work that was performed on the vehicle, without me having to request them. There were a few things my mechanic identified as concerns and I worked with AJ to correct them to my satisfaction.Throughout the sales process, AJ kept me in the loop regarding the status of the remaining work. We communicated by phone and email to ultimately made the purchase. I never experienced any high pressure sales tactics or unnecessary urgency to purchase in working with AJ. He addressed all my concerns with the vehicle in a professional way and went above and beyond to ensure I was happy with my purchase. In the end, the only question that matters is whether I’d recommend AJ to my friends and family when considering a new vehicle purchase and the answer is absolutely.From my perspective, he excelled in communicating to keep me updated on status, resolving outstanding service items, and proactively addressing questions and concerns.Thanks for your assistance, AJ.

Staff was very pleasant and answered all of my questions. In the end, they made a deal that worked for all parties.

Excellent Service and Experience! Larry Boro, an amazing salesman!

My car buying experience was safe and easy!

I found a car I wanted and I bought it. easy-peasy

Buying a car is so frustrating. Businesses like Ganley are allowed to get away with dishonest advertising practices while consumers are left feeling like they have no recourse. I recently responded to an online ad from Ganley promising a “$4,000 trade voucher over and above KBB value.” The ad did not specify make, model, or year of car one needed to purchase to get said voucher. This was, of course, only brought to light when I arrived for the appointment. I should’ve known it was clickbait, but I responded to the ad in Facebook messenger, told them which car I was interested in and they told me they had one down the street at their Subaru store. They set up an appointment for me and told me that all I had to do claim the voucher was show up for the appointment. Low and behold, when I arrived to the appointment no one at the store had any idea what I was talking about and despite me showing them multiple messages between myself and their stores they all denied that I was entitled to any such voucher. I am writing this review not so much for being upset about not getting the voucher as I am upset that no one in the organization was willing to acknowledge that the ad was misleading and that I was lied to. I even filed a complaint with the BBB, and still Ganley continued to deny the content of their ad and proceeded to treat me like I was being unreasonable. I think it says a lot about the character of an organization and their employees when a customer calls them out on their unfair business practices and they choose to continue to deny any wrongdoing. Don’t give this auto group your money. They will have no problem lying to your face to get it and they don’t deserve it.

I made a serious offer on a car and was told that the manager didnt want to lose a customer over a couple of hundred dollars but their price was firm. Lose a customer? Nope you lost a sure sale over a couple of hundred dollars. Corporate greed at its finest.

It is unfortunate that I have to report a negative experience. We purchase a car 2 weeks ago, paid cash $14,000 put less than 100 miles on it. It already needs a repair costing over $2,000 and they will not offer any help, support, or compensation.

I went to Ganley Bedford Imports to by a car July 3,2018. I told the sales person Mike that I was a single mom who has 4 Kids who disabled and I needed reliable Transportation because were on a fixed income . I brought a 2011 Volkswagen Routan mini van as is,only to heave a check engine light come on 2 days with an error code PO760 which means their is an issue with a transmission solenoid.Its has not been 40 days and my car cant pass the aims test so I can get my plate so the check engine light wouldnt come on until after I brought the car. I thought they were good people because they painted my hood of my car for me. So now I am stuck with a $15,000 they I cant put in reverse so I cant take my disabled kids to therapy . There is a special place in Hell for people who scam a parent struggling to take care of 4 disabled Autistic children. May God have mercy on your soul

Great experience overall.

Great buying experience from start to finish!

Very courteous staff, and a very nice facility!

Great price, great car, honest salesperson.

Management was unprofessional, tried to call about an issue for 2 weeks and got sent to voicemail with no return call. Used car manager was very rude and did not want to help us at all when we finally got though on a phone call.

Easy Sale with Sale Rep Eddie

I received a wonderful experience while there. Malycia Smith and Wesley Baynes were excellent in assisting with me with New vehicle. The entire staff was very friendly from Greeting to Service they are a very special dealership.

Always had a great positive experience with Ganley Bedford

Very caring and efficient services!

I was supposed to get my car washed cuz they gave it to me dirty I was supposed to get it idle when I came they did not do it and its still not done

Ganley Bedford Imports is a great place to buy a car!

Staff is very friendly and helpful

Great people with great service

The salesman was terrible and slow. He complained about his divorce and losing his last job as a banker. The dealership never tranferred my plates. Only to mail a letter later stating that it needed to be E checked which was completely inaccurate. They did not make sure the car insurance was properly transferred before driving off the lot. I did have a total loss accident after the purchase, and I could not prove to the police I actually owned the vehicle. I had to take my original purchase documents to court to prove I in fact bought the car. WORST CAR BUYING EXPERIENCE EVER!!! I would NOT recommend this dealership to anyone.

I purchased a new VW GTI from this dealer a few weeks ago. car prices are very comparable to other dealers in the area. They have a full service department, plenty of cars, and staff is friendly. All in all they left me without any complaints.

Service is horrible. Rude and inefficient. Wont ever go back to this dealership again. Not worth dealing with parts and (no) service deparment. Dont bother calling; they just put on hold forever and then hang up on you. Something is wrong with this place.I wont purchase a car here again either.

TERRIBLE SERVICE/CUSTOMER SERVICE!!!!! Do NOT Come Here!! I wish there was an option for 0 stars!

Sold me a warranty cheated me in the process. Never buy their warranties. In fact dont buy anything there. Customer service is horrendous. They have no organization and lie consistently. I have been calling for fuve months trying to get my warranty paper work. Each time i have called. I am told the same two lines and then nothing. 24 hours ill send it out to you. No problem. I just have to sort through some files. And no response. Yhis is my 4th or 5th time to attempt to get paperwork. They have no sense of customer service.

Outstanding service