I came to best buy to purchase a coaxial spit and figured I would get a snack on my way out. I picked up beef jerky at was price for 5.99, at the counter however the item came up to 8.99. The cashier had a team lead come to verify the price and found that the incorrect label was place on shelf for that item. That price was never adjusted and I refused to purchase item. When since as it been acceptable to label and item incorrectly and not adjust the price for the customer?

Trash customer service. Rude and. Incompetent. See picture below. I’m shopping for ear buds and I grabbed these. They have all the features. And pretty good price. Upon bringing them to the cashier. She proceeds to tell me they are twice the price. So I ask if I can get a manager over to the Bose display. When I spoke to him I start off by letting him know “hey. I know we make mistakes. If someone just put one in the wrong spot. I get it. But you stocked two whole shelves with this product and I would like to get your product for the advertised price” Manager said. “The product being on the shelf doesn’t mean anything.” I said what do you mean. Your advertising a product CLEARLY with a price. He said “That’s just how it goes. All of our products are out of place”. “IT IS WHAT IT IS”. Those were his words. Wouldn’t even let me talk. I look Forward to talking to the GM Miss Tambi. If these are the types of practices that you show and these managers are the best you have trained. I feel sorry for the future of your store.

Probably the best place for electronics in town. Very professional, helpful and a vast majority of different name brands. They offer a variety of everything they have. I come here for my electronics. Theyve got a large selection of everything you could get everywhere else. Why stop somewhere else?

We had the best experience with a sales man at this location, missed his name but he was a tall gentleman with a yellow mask on. We checked out our 65” hisense tv about 1:57pm today, he was also able to print off a receipt we had lost for our files as well. We will definitely be only doing our Best Buy shopping from now only at this location; though other locations are closer to our house. The costumer service from this man wasn’t pushy but officiant & so welcoming. I just hope he gets the acknowledgement and appreciation he deserves for securing returning costumers. I also called Best Buy phone # to leave a review & she said she’ll be letting y’all know as well.

Forget you ever walked into Best Buy because they sure forget who you are when youve purchased anything from them. All calls are routed to a national call center. You cannot talk to someone local for any reason!

Geek squad is a joke. Ive always heard stories about how they dont really know what they are doing. Ive had to fix computers right after they were supposedly fixed by them. Then when I finally decide to ask for help from them they dont know what hardware to recommend when I was told to ask them. My question was for what hardware do they recommend for running the blender software smoothly. But instead they thought I was wanting to purchase that software (its a free software btw). So I asked it again and I was told all I need are the right components that the software can support. I have to say that is some grade A tech support. I never would have thought that all I needed was the right components. So basically I was told that all I need is a computer with a graphics card. Keep in mind I went to them asking for what they recommend I get for each component. I figured maybe they would point out each part and it be the most expensive parts but instead I was just told to have a computer to run the software. I do not recommend anyone go to geek squad for any real computer help I just seems like if you have a GED then you can work that part. Also mask are not required so dont expect them to enforce what their signs say.

Great place to buy all of your appliances. Knowledgeable staff they even come to your home. We bought everything sitting on the comfort of our home. There was a mishap with a delivery but was quickly fixed in store.

Store isnt too bad, geek squad service is horrible. Sub-contracted out to White Eagle Technologies inc. This company should not be doing any business at all. Geek squad set up and appointment for Friday from 12-5. No one ever showed. Called and was told it was the responsibility of the contractor. Called contractor, was on hold for 20min then was hung up on. Finally was able to connect and was asked to send pictures of front and back of TV and parts would be sent to my house. Once parts were received to call them back so a repair could be scheduled. Mind you, this is a Best Buy TV under warranty. The contractor says its $135.00 repair fee. Absolutely ridiculous trying to deal with this company. Best Buy card will be canceled and all purchase will be from Amazon from now on. Simple return policy.

Really friendly and helpful staff. Theyre definitely in a bit of a labor crunch - everyone seemed quite busy, three of the headphones I picked out were mislabelled with the wrong prices, and their inventory selections seemed a bit of a mess. Seems to be the boat everyone in the US is in now though.

Returned an item that included a free subscription I never used and had just noticed two weeks later that they charged me for the subscription during the time of refund… just got that fixed with a Best Buy online customer service representative.3 stars still cause of the friendly customer service nonetheless.

Love how willing they were to help. Thank you.

I didnt want to leave my dog in the car because it was hot so I asked if I could bring him in and they said no which I understand, but there was a lady in there holding a chihuahua and it was definitely not a service dog. Other than that the gentlemen who checked me out and helped me with my purchase was good but I still feel as if they should have said something to the lady with the dog but they did not.

Best Buy is always the best place to go for your electric needs. Great customer service and awesome products! 👌

Off and on she freeway to get here and the service was great. I even had to return an item and that went smoothly and I received lots of help getting the correct item. Thank you!

Normally we buy our electronics among other things at Best Buy and we are usually Satisfied with everything and we were satisfied with something we bought there the lady who helped was great... However we were going to purchase a smart phone the day we were there but we couldnt get the employees to help us that day because they were about to change shifts so they refused to help us so Best Buy lost out on a sale and we will not be purchasing from them again.. Now this is the Beaumont Store weve never had this happen at Best Buy in Port Arthur...

Great all around Electronic Store...Their Price$ are decent your pocketBook wont take a hit !! The Staff is Kind and Knowledgable about the product the sale !!Also they have GeeK Squad set up instore and they will come to your house of office to repair your computer !!!

They didnt have the printer I wanted in stock, but the young woman that assisted me was great!

It was real nice. We ended up purchasing a refrigerator while there. The Manager Mirza was very helpful in our purchase. Best Buy was not real crowded, the staff was still wear masks. It was a great shopping experience.

Came for a release the day of and they wouldn’t help and said the product was probably on the truck and they would put it out the next day. Went down the street to a smaller retailer and bought the same product right there. This Best Buy is not up to standard of the larger ones and the employees basically try to avoid you. They do business since many other people here don’t have a choice but unless I have no other option I would avoid this location.

Had a great experience, with a helpful employee that provided information and service in a friendly, conversational way.Items were generally easy to find, and their rates for what I was looking for were on par with Amazons.

My $1500 laptop that’s barely a year old is having a lot of problems and the agents at geek squad were so helpful, even without an appointment!!! i’ve been coming to geek squad forever. i’m so excited to finally get it fixed, because apparently they don’t exist in new york?? :( i had to wait until i came back home to get it repaired, and it was definitely worth it.

You still get some personable help here. Getting harder and harder to find. Most employees seem to care and go out of their way to help you.

Store was clean, but definitely not stocked. Everything I wanted was on display, and out of stock.

A little small but has a great selection of stuff I got a ram stick

Great customer service !

Very friendly service. The sales man really knew what he was talking about. Very clean.

I needed a washer and dryer for the house we just moved into. They provided great customer service and a great price. We were in and out in 15 minutes and really happy with the purchase. Thanks for making it a good experience.

Good place...good selection..very helpful although the lady at the door didnt know much about anything

Great service friendly people. Very good shopping experience

Love this stores Geek Squad. My tablet was acting crazy. They fixed it

Clean store, pretty good pricing and friendly, helpful employees.

They arent surrounded by a lot of competition at this location but theyre a lot better trained than the one on Port Arthur

Always great service never a long wait

Great place for all your electronic needs

Best customer service Ive ever had. The employee that helped me was Leaf. Awesome name. Guy is highly motivated and intelligent.

I bought a 65 inch tv online. When I went to pick it up they brought it out and loaded it for me. They were very nice and helpful and answered all of my questions. I love the tv.

Got there 10 min before closing and got what I needed...nice staff, in and out in less than 5 minutes...5 star for me!

The second they got to know I was a small customer buying small, less expensive stuff they kinda ignored me. I had to walk behind the guy for assistance. I didnt like that.

Helpful and friendly staff. Wasnt crowded.

Busy place... some sales & service personnel are fabulous and dedicated they make you like this place and return for more products

Best Buy is always great when I visit. Knowledgeable staff and pleasant greetings

2;45 pm Stood around in the the phone section for 22 minutes. Asked the Doorman to call someone to come? By this time 3 other customers were waiting as well? The manager came, said he was sorry. Hurried thru my purchase and by then 2 employees came up to wait on the other people. They must all take lunch same time? Poor management.

Best place to work the employee discount is the best i have ever seen. great, affordable benefits all around great place to work!

Good deals. The employees are always helpful

The cashier wasted my time with a best guy card when i was just buying some candy.

I absolutely love Best Buy! They always have what I need or they know where I can find it. Im in a city 350 miles from my home. I needed a long HDMI cable. I found a Best Buy and their very helpful staff made sure I had what I needed. Thank you, Best Buy!

Best buy was great. Great customer service friendly folks. Had exactly what we needed. They even had a place for us to change my nephews pull up. I highly recommend this place.😁👍

We had to find someone to help us twice. No one showed up the first time. We had 3 employees walk by us without acknowledging us. I had to get someone from TV department to help and there were other customers waiting to be helped.

I spent $900 on a laptop and $147 on Home and Student 2019. The laptop died within 3 days and I did get a new laptop but had issues with the Home and Student 2019. The manager at this store was rude and condescending toward me. That will be the last time I spend any money at that store. I will be calling corporate and the district manager. The manager has a bad attitude and I did not deserve to be treated the way I was. My advice, stay away from this store. Spend your hard earned money where they appreciate your business.

Much of the electronics I have came from Best Buy. They have several options in any category from cell phones to computers and excellent employees that know their products.

They have great customer service

Marvel was a great customer service lady. They didnt have everything I needed but, she checked to see if there were any in the warehouse. Thank you Miss Marvel !

Great Customer Service. Very respectable people.

Very good customer service and experience

Certainly better run since Tammy became manager. Getting rid of Marcus a move in the right direction. But not before Marcus had slandered, harassed and bullied employees and vendors.

Bought a samsung washer open box smelled of mildew bad, after week it flooded my house. I slipped in water fell on my back messed me up, carpets living room and master bedroom we soaked cost more money sales clerk didnt seem to care.

Staff was incredibly friendly and willing to serve!

Did an Amazon return and Best Buy was great about it. Easy!

Great service and matched price.

If the employees always direct me to the correct department and then theres someone there to assist me with my needs.

Friendly, courteous and helpful employees.

It was super busy but all the workers were helpful and nice. Everyone wore masks and I saw the workers wiping everything down. I was in and out in 15 minutes

I went in yesterday to buy a screen protector and have it put on, and not only was I not helped I was walked pass by one employee several times and not even offered to be helped he looked at me everytime he walked by. He helped other people and I was there standing at the counter for over 20 minutes. I called the store to complain and did not get hold of the store I am still waiting for a call back. I have shopped at this store for more than 4 years but I will not be anymore or even ordering online..The employee name was Jillian..

Best Buy is off my list of shopping places, local or otherwise.Their ...still more needs to be done.... regarding so-called racial disparity has turned me off...

Its good the service

Had to wait just a few minutes for help but we had a great young man help us. Everett was his name and he was awesome . Did a great job explaining the product we needed. Very helpful!!

This place is fine. I mostly find what I want and the service is good.

The location didnt have what I wanted, and told me the other location in the area also didnt have the item. After I was told they could order the item I decided to order it myself on their website, where I found the other location did indeed have what I was looking for in stock.

Nice but they need more workers

Very helpful people. Employees always go above and beyond here.

Our sales associate, Matt was THE BEST! Thanx Matt

Another. I waS never approached by anyoneWalking around aimlessly looking. See employees standing around yaking to each other.

Excellent service from geek squad

There is a man that works in the computer section named Sam. He is one of the best employees I have ever had the pleasure of helping me at Best Buy. If you are going to buy a computer. I HIGHLY recommend him. He not only was very knowledgeable in computers, he was also knowledgeable with games and helped me in that area too. He also has a great personality all around, is very laid back and not pushy at all, and is very interesting to have a conversation with.

Was there curbside for the PS5 pickup. Even tho the site was running slow the young lady helped us by getting my Husbands license to verify his info for pickup. Port Arthur store did not carry them so Beaumont was the only choice. Best buy was able to use PayPal to do his purchase. Hes one happy big kid now, lol...

They had things I need for an awesome surprise Valentine’s gift while providing great service and a clean, safe space to shop.

Due to the ice storm and entergy turning the lights on and off, it messed my tv up. Had to purchase and new LG. Purchased online. Was ready pretty quickly. They brought it out with no hassle and loaded it up for me. So far no issue with my purchase.

Great prices and a good selection. Bought a sound bar and a blu ray player.

Went in to buy backup battery for cell and tablet. Received prompt, friendly and knowledgeable help.

Got what we wanted at a good price.

Today I visited and while trying to get help two different times employees made eye contact then quickly left the scence.I did have 2 others help or offer to help....so kinda balanced but not really.

Very helpful and got what we needed done in a timely manner. Very professional and patient

Staff are always very friendly, helpful & go an extra mile fir you.

I bought a pair of club collection Beat solo³ at Best buy but they did not come with aux cord smh

In store, the variety of goods is rather limited as compared to other Best Buy locations, but you can always order online and have it delivered to this store. Helpful and friendly staff but limited, so you might end up having to wait a while.

In and out speedy service and associates are on top of their game

In my opinion Best Buy is literally the worlds largest coupon. Go there, you can find joy cons for the Nintendo switch for $20 when they are usually $40-$60. And the workers are like the most sweetest people in the world! If you’re trying to set up your own gaming battle station, better go to Best Buy. They truly do have the best hardware for the best price.

Had a good experience, the staff was very helpful, they even matched the price on a scanner that I purchased and saved 200+ dollars.😁

Was looking for a gaming laptop for my son and they had just what I was looking for. Great employee, fairly knowledgeable.

Very helpful staff.

Good service, i could have given 5 star if the hostess would havr a little of patience listening to my name

Geek Squad are some of the greatest people I’ve ever worked with. I’ve had several issues with my computer this year and every time they were always understanding and ready to help me!

Leif wasa sweet heart. He helped me find what I needed and was very patient with me.

I had only been to Best Buy for my first time at Christmas. I made two purchases after getting the opinion of the employees. Well thats kind of where I went wrong. Its not the employees fault. Management needs to send them to classes. You assume if they are doing this job then they are tech savy....right? That is not the case. Both of my gift had to be rerurned. But little did I know, they have a 15 day return policy but considering covid, I decided to contact Corporate. I was able to get a gift card refund on one but the other is mine now. I spent the gift card while I was there because I dont want to have to return to this store. Sorry Best Buy but in my book...thats exactly what you werent...a Best Buy😟

A lot better than the small bestbuy in Lake Charles

Fantastic store for electronics, good staff and they know what they are selling.

Very nice experience a clerk named Jonathan was most helpful. I purchased a 28cu ft Samsung french door refrigerator from there

Good service friendly staff an knowledgeable

Extra monitors for home office for work

Nice Best Buy location. Good overall selection on items and a helpful and knowledgeable staff.