First time here. Hard to find, I Didnt know it was located inside Beachwood Mall. Service was great.

Brenna was AWESOME!! She explained every aspect of my insurance, eyewear, & prescription in detail. She was extremely patient and made my son and I very comfortable. Thanks Brenna for all your help & superb customer service!!

Very professional friendly staff .. Dr was great. He took his time and offered useful information to me.

Dr Gordon is THE BEST!He is kind, thorough, and always has his patients’ best interest in mind in all he does.

Great staff everyone is so nice and helpful. Dr. Wang was very nice and very informative with my eye exam she also went into great detail about eye health and how I can keep my eyes healthy. This is my second year returning to vision works and I’ll be back again!

Great service with very little waiting time. I really enjoyed the equipment that give you a picture of your retina and the review of the finds with Dr. Gordon was great.

Ive been a customer of vision works for well over 10 years. Always received professional stellar service and assistance. You ladies & gentleman are a world class act. Thank you!

David was the most knowledgeable and professional person that I have ever encountered in the eye care center. I value his vast experience in the field and you can see how much he is dedicated to providing outstanding customer service. Thank you David for making my visit so great and wish I could give you 10 stars as a choice

Very quick service, even though I was 2 hours late for my appointment, they still saw me even though they seemed to be super booked. I wanted contacts... I left with contacts... Super happy with them. I will definitely keep going back.

Was a great experience from eye exam to picking out frames. I thought they would have a better selection of more fancier frames but I found one. The thing that stood out as a side eye was the guy showing frames was wearing the gloves. Unsanitary during these times as they were not changed between clients and he wore them throughout the store. Want to spread germs? Yeah that’s how you do it. Rid the gloves and wash/sanitize hands.

Paper work was to long. Other than that very professional and polite.

Dr. Steven Gordon definitely knows his stuff! Very patient with fitting contacts for someone with a challenging prescription. Highly recommend!

Im super disappointed, I order contact over 3 weeks ago and they were supposed to be delivered to my home 2 weeks ago I was supposed to get a call back Sharonda claimed she didnt have my info, come to find out the rep sent the to the store, someone signed for them and now they cannot find them. I was offered a clear pair of contacts and contact solutions as a inconvenience gift.. not good enough..this is super upsetting ,especially when they are for work.

When I went into vision work the staff greeted me with a welcome and sanitizer and that was great that they are taking precautions steps to stay safe, and every staff that I seen when I step into the door was beautiful they made me feel comfortable, i would recommend this place to everyone and the doctor was excellent he knows his work thank you vision works of Beachwood

The staff were friendly I really felt like everyone was going above and beyond to help me out.

First time taking my daughter to Visionworks and it was a great experience. They were thorough with sanitizing guidelines from start to finish. Dr. Gordon was thorough with the exam and Charlie was awesome when it came to selecting glasses. Despite them already being closed, he took his time to make sure my daughter got the glasses she wanted without making us feel rushed or pressured to buy extras. I appreciate great customer service as it is hard to find these days. I will definitely return even if it’s just for the retail portion of the visit.

It was an amazingly safe clean & professional experience from the screening upon entry to receptionist for Dr.Gordon onto his assistant then Dr. Gordon...Carrying out to the store with Charlie...who was absolutely dynamic in every aspect

First time here and everyone was friendly

I went in to get my glasses adjusted. They have very efficient and safe procedures regarding Covid-19, and also has the friendliest staff ever. Charlie was the worker that helped me, and he guided me through every single question I had while also providing the friendliest customer service.

I usually do not have any issues with Visionworks. My kids and I have been coming for a few years now. Completely understand COVID has changed the dynamics of things but this last experience was just so-so.Our appointment was at 5, which was fine, only problem...unbenounced to us, a walk in was taken prior to our arrival. It was a family of 3, all being serviced.We get seen, and by the time we’re done it’s now 5:55pm. We then go to pick out frames, only to be told...”We close at 6, so you can browse and come back but we can’t complete a full order.” That absolutely was NOT my problem and I’m my opinion UNACCEPTABLE. They did NOT complete the appointment, and I’m very bothered by that.If you know you close at 6, why accept walk-in appointments? Why have 5pm appointments available? Appointment times should be cut off at 4pm, and maybe let’s not accept walk-in appointments past a certain time. That one decision pushed my 5pm appointment back, lessening time for my daughter to complete her FULL appointment. I absolutely WILL NOT be returning so that she can pick out frames, we’ll just take the prescription and use an online source for frames.

I had a great experience with the Beachwood Visionworks. I drove out to the store and found an awesome pair of Nike glasses that I ended up getting. Robert was beyond helpful with me, and took the time to go the extra yard to help with an insurance issue. He told me the glasses would be in around 2 weeks later and they were ready a week early.

Ive been to this vision works twice I like it pretty much nothing to brag about but they do good business and yes Ill be going back 👍

Doctor Gordon is my favorite eye doctor in the world. I tell everyone to see him, I have been going to him for 15+ years.

The service was impeccable! My technician was knowledgeable, fashion minded and extremely nice. She smiled the whole time she was with me and offered great advise. I LOVE my new Kate Spade glasses they are so sparkly and pretty. Great experience.

I came in for a first time frame repair. Marlena and Alexis were amazing. Robert assisted with the new phone system in a friendly manner. I am so grateful for Visionworks and their stellar service. Marlena even thought to check my insurance/warranty coverage which I didnt even know I had! Thank you Visionworks! I highly recommend!

Very nice and efficient. Also clean.

All of the employees are amazing! Robert helped me pick my glasses and he was extremely patient and SOOOOO helpful despite my indecisiveness. I’ve stopped in two times since my last visit and each time the employees are super helpful, polite and overall ensure that customers have a pleasant experience. I will continue to shop with them!

The Staff is very professional and extremely helpful.

Awesomeness!!!AMEEN,

Very pleasant , l Recvd prompt attention, my Dr was (relatable,kind face).thank you to each skilled worker,happy w/ my Visit. Thank !! Quite Sanitary,cleaned frequently (appreciated) bye - ee BP

Very nice and helpful

Charlie is the best! I went there a week ago to get an exam and glasses, he was friendly, knowledgeable and really took his time with me. I went today for pickup and Charlie remembered me and adjusted my new glasses perfectly. I will definitely do business with Visionworks again. Thanks

I had the worst experience at Beachwood ,Ohio vision works branch.I got 3 pairs from them last week and they entered the wrong prescription in their system and they had copy of my prescription with them and they did not even bother to check once they got my glasses and they just gave it to me . I used them from one week and I got severe headaches and my eyes are becoming red and I thought my eyes will take time to adjust to new glasses. I went to store to fill up my VSP rebate form and get signed from them and when they opened their system I looked into the system casually and I found out they entered my prescription wrong in their system and funny part is until I tell them they do not even know they entered the prescription wrong and they had my copy of prescription in their hands when i found out. I had to return them to get it fixed and I switched to my old glasses again and i started getting headaches again until eyes adjust to my old glasses and once get my new glasses will get headaches again to adjust to them .So for next 3-4 weeks I have to live with headaches and redness in my eyes. I am never going to vision works again and will not recommend to anyone

Ive been coming to this location for years and today I had the best service ever. Charlie and Glenda were wonderful! They were really helpful, but not overbearing or pushy. They helped me figure out the best deal and helped me with selecting the pair of glasses that was right for me. They made my visit the best yet with their professional courtesy.

These guys are so helpful. I had an issue with my frame and went to several stores but none could help. Vision works guys helped me fix the issue on the spot!! Thank you so much!

Its time for my annual check up, awesome staff

This was probably one of the best appointments I’ve ever had. It was my first time there and everyone was so pleasant. Marlena was such a great help. She even helped me chose a better frame than what I had. It definitely was a better chose and I love them. Would definitely recommend them to anyone looking.

Oh my word I am so pleased. I came in after my frames got bent out of shape, not only did they fix them up so that they were in their original condition, but the gentleman fixing my glasses checked the fit once they were on my face and informed me that he could adjust the part that hoops around my ears for me. My glasses have been falling down my face for years and I didn’t even know that could be fixed! The costumer service was so nice and the results are indisputably excellent!

Very professional staff & Dr., my visit was pleasant.

Same friendly consistent efficient staff from Richmond mall. A+

The receptionist ladies that helped me were so nice, friendly and professional. The doctor that did my eye exam was also very nice and professional. I would definitely recommend people to go here.

Per their website this location is open on Mondays until 6PM so I called at 4:30PM on a Monday (June 15th). Despite the receptionist answering almost immediately she maintained that they were not open on Mondays and that I would have to call tomorrow to receive prescription help. Im not sure if that is an accurate description, but they either need to update the website to reflect their actual hours or perhaps consider employing people that are willing and able to help their long time customers.It worked out in the end though, I was able to find my prescription in my records and was actually able to order them online from a separate party for approximately 50% of the price that VisionWorks has offered. I also learned today that I do not want to support a business with such poor customer service, life is all about learning so I am thankful for that.

Ask for Robert when you come in! He’s the best! He helped me with my first pair of glasses two years ago, and on subsequent visits when I needed some adjustments. Today he helped my sister and me pick and size her first pair, and my second pair. Such a nice guy, and very honest and helpful.

Friendly environment and great staff. I was helped by Charlie and he helped me find a pair of sunglasses that complimented me, adjusted them to fit perfectly, and cleaned them. Such fantastic service!

As others have shared, Marlena is the reason I chose Visionworks. She spent her time and didnt rush me in choosing a great pair of glasses and sunglasses! Shes easy to work with and has a no pressure approach. With so many options to choose from, great to find someone who listens to your needs and how you use your glasses to find the best option for you. It was a great experience and I look forward to picking them up!

The staff was so friendly and professional. I was given information that helped me make a good decision on my son’s glasses. I saved money and my son will have two pairs of good quality glasses to wear. Thank you for assistance.

Glenda was awesome and fantastic. She greeted every customer and listened to their needs, and advised them that someone will be with them but while they waited she directed them to what they can do to help themselves, the correct wall for ladies fashion. She assisted me in a quick efficient manor while remaining friendly and professional. Best experience ever and the glasses werent even for me.

My old eye care center closed & with the help of Google I found Visionworks was highly rated. I was able to get an appointment the same week of too! Excellent service & employees!

I have a complicated eyeglass prescription and got wonderful help choosing glasses including lenses and frames by Marlena. She also assisted finding my best assistance From AARP to help me pay for the glasses. She was very professional and pleasant

I stopped into the store without an appointment. I was met in a friendly and courteous way by Alexis, who promptly addressed the problem that I was having with my frames and found a perfect substitute at a very fair price. Alexis listened well and made sure that I was was completely satisfied with my selection.For many years, I have had good service at Visionworks and I was confident that this occasion would be a good experience...I was not disappointed.

Marlena was very helpful and pleasant. I was getting glasses after cataract surgery with the cost covered by Medicare. Most of the stores I contacted did not know how to do the paperwork or did not participate in Medicare coverage. Marlena was very familiar and knew how to submit my claim. I am most appreciative of her help.

Great selection, Robert is the man!!!Very patient and helpful while we were picking out multiple frames!Fairly affordable and accepts most insurances, good hours, open all week and comfort of the mall, this should be one of your first stops when searching for all eyewear needs!

The staff is always professional and generous if any questions they answer the doctor is awesome he is so nice professional and generous and he knows his stuff they always have availability for appointments as well and I definitely like when they send you a reminder when it’s time for your eye exam

Wonderful, caring, and informative exam and eyeglass selection assistance. Would highly recommend this business. Store manager Glenda Smith is exceptional, very knowledgeable, and welcoming. Well done!

Took my grandmother in to get glasses. Marlena was extremely helpful! She made sure my grandmother got the most out of her insurance benefits and was very sweet and patient. She explained everything the best way possible for my grandmother to understand as well as myself. Thank you Marlena!

Im A First Time Customer. I Had An Annual Eye Exam And Contact Lens Fitting. Loved The Friendly, Professional Staff. Great Service!

Went there to get glasses for my mom last summer. The staff were all very nice and helpful, and they had a good selection. Marlena was a great help as well

My husband and I both came here for glasses....he doesnt wear his, cant see very well out of them....mine are about the same, rarely wear them and now a screw fell out....paid a lot of money for both pair of glasses....covid keeps us from returning to see what the problem is....

I stopped in to Visionworks yesterday to pick out some fun glasses. Marlena was an absolute joy. She never made me feel rushed even though the store was busy. She was able to guide me toward two frames that look fabulous, while taking into account my personal preferences and price range. She talked me through my vision insurance so it was easy for me to understand. Ill definitely be recommending her, and Visionworks, to my friends and family, and returning in the future for my own eyecare needs.

Marlena was extremely professional, knowledgeable, friendly and helpful! I brought my 2 kids in for new glasses and she helped us find the perfect glasses to fit our budget. And she was so fun to work with! What a terrific experience!

Super quick service—fixed both pairs of my glasses for free (I know they do this, but I was pleasantly surprised about it!). Robert was very friendly and helpful, and the woman there (I didn’t catch her name) was, too!The last time I came I had an issue with the eye doctor being rude, but overall this VisionWorks is great!

The receptionist who performed the pretest was friendly and helpful. The eye doctor was thorough and informative. Charlie was a pleasure to work with to help me find and purchase the glasses.

Service provided by Marlena and Charlie were awesome! Marlena transferred from Richmond which is the best part! :) glasses look good

Im very happy with the service I received from Robert he was very through and professional. Unfortunately eyeglasses are expensive and cost was the only downfall of my shopping experience. I will definitely be back.

I entered the Beachwood mall location in attempt to utilize my benefits as they are expiring today. Upon entering store there was no one there except 2 store associates, who both greeted upon my entrance. I explained what I was trying to do and was directed to look at woman’s frames. Another customer shortly after my entering came in with same need as mine to utilize benefits that are ending, he was greeted and after looking for a couple minutes the woman store associate told him she’d be right with him. No one at this point still had acknowledged my reasoning for being in the store especially since I was there first. She began assisting him with selections, I waited a few more minutes as the other associate appeared to be copying or doing something behind desk but not addressing me the customer in the lobby. I left because in my opinion the customer should ALWAYS COME FIRST I WAS NOT TREATED THAT WAY! Maybe going forward the people who work in your store would recognize good customer service!

This is a fantastic eyeglass location. Marlene and Alexis are phenomenal. It was a pleasant experience to purchase two pairs of glasses with these ladies

This was honestly the fastest eye exam Ive ever had. The office staff was great; friendly and helpful, and the process before seeing the doctor was very quick. The doctor herself was very friendly and thorough. I found several frames for my glasses and the optometrist was great in helping me choose. My insurance coverage was gone over in detail, and the whole process was very fast.I would definitely recommend VisionWorks (at least this location)!

Alexis was very patient and helpful picking frames and explaining everything. Very nice service !!

Terrible experience. Ended up with wrong prescription since the optometrists couldn’t give me the time of day. One wouldn’t cover for another. And literally couldn’t spend five minutes to make sure I had the right contact prescription. Office was chronically understaffed. And staff walked around muttering under their breath about how hard they’re are working. I literally felt like I was inconveniencing them by giving them my business. I will never go back. Like never. As for the front of the house - I waited close to 44 minutes every time I stopped in to try and get some help buying glasses. Finally bought on mine. I have no time for that. Took my business elsewhere. Then and from here on out.

Whole experience was great! Friendly & knowledgeable staff. Marlenas customer service was wonderful...from insurance breakdown to picking out the best frames. We will be returning!

Excellent service, great covid 19 precautions, pleasant and friendly staff. Thank You.

Glenda was great. She adjusted my glasses to my liking

Glenda answered the phone and made me want to drive 40 minutes out of my way to avoid dealing with her attitude in person. It was horrible over the phone and she wasn’t helpful at all. She even hung up the phone while I was talking to her. Sad that I have to spend my money elsewhere just to feel at least welcomed and didn’t feel like I was being a bother... she was def a wrench in my great day I was having!!

Great experience with Charlie, who fixed my son’s football-damaged glasses. Took the time needed to get it done properly!Thank you!

My daughter-in-laws parents are visiting from China for the holidays. Dad accidentally sat on his glasses and broke the frame. He has to fly out tomorrow morning. Visionworks was very busy today with end of the year crowd. Robert and Marlena understood our situation and stayed late, past closing time, and fixed it! They did this, and did not charge, and gave us a case too! Very thankful for their exceptional service in an emergency!! :-)

Robert was very proprofessional, patient, and knowledgeable about trends and styles. He helped me pick out some frames and offered great suggestions! This is a great location to go for glasses!

If I could, I would give 0 stars. And I give such a poor review because of the employee I worked with named Robert. It not only took multiple weeks of me calling over and over again to get my order filled, but once it was filled, he filled it incorrectly. Mistakes happen, not a problem. I went back to find the pair I wanted, for which he was absolutely ZERO help. He did not apologize or acknowledge his mistake. When I was checking out, I asked if I would receive credit or a discount for the hassle. He stated I would receive them for free and they respect customer service, etc. I was very grateful, until I learned that I would in fact NOT be receiving anything for free or a discount - they were simply not refunding the pair I had already bought nor providing an additional discount for the time wasted. I confronted him about this and the fact that he completely lied about the situation (which he knew full well what he as doing) he was BEYOND RUDE. I would have been fine and understood that I still pay but the fact that he lied to get me out of his hair was wrong!He began to state that it was my fault for the mistake, that I had written the order form, signed it, etc. which of course I did not do, as that is his position. He then talked to me like I was a complete idiot - asking if I never came into the store at all and made an order period. He was so condescending my jaw about hit the floor. I straight asked him why he was talking to me in such a disrespectful way, which truthfully, I felt he did since the start of my interactions with him. I ended up canceling my order in total because of this employee and I WILL NOT RETURN TO THIS STORE. He called me as I was driving home and stated that he wrote down the wrong number, but it was very similar to the pair I wanted so, we were both in the wrong...? I could go on and on about other things and how disrespectful he was. Terrible experience.

I am here now for the first time and it was a great experience. The women at the desk were nice, Dr. Gordon was pleasant and efficient and was willing to answer questions and Glenda was suuuuper professional and pleasant to work with. You can tell she was very knowledgeable about different frames and she gave great feedback when i tried them on. It did get quite busy when i went to pick out my glasses and Glenda had to answer phones and greet others in between our session but it was no fault of her own. Visionworks needs 2 people to handle the flow because she had alot of people there and although she handled it well, i can imagine her getting burnt out. I did not mind waiting but i am sure that would be an issue with others.

Marlena is a wonderful., very patient, nice, helpful She treated me like I was family! Thank you for such beautiful service 💖💖💖💖

Super friendly, especially Charlie... He fixed my glasses for FREE! Highly recommended.Beachwood Mall! 👍🏻

After 1 1/2 hours the summer promo tried to cost me $1400 manager wouldn’t sell frames for what was marked had a bad attitude basically buy or not I needed to find something else they marked as clearance buyer be ware they are a scam Charlie at least tried

Marlena was very helpful and very polite quickly tuned up my year old glasses and made them like new again i love vision works in beachwood!!

The customer service is great. Robert helped me and the children get glasses and everything without an appointment. He was very patient during our almost 2 hour visit with him. Thank you for everything!

Marlene did a nice job for me today I gave her five stars

Charlie was awesome, great customer service skills. He was friendly, and seem to be knowledgeable.

They were very nice and timely with service. Dr. Gordon was very informative and patient with me being a first time contact lens user.

Good service, nice people, but they dont stand behind their products. Have bought 10+ pairs of glasses for my sons and 2 of them broke within a month due to weak welds on the frames. These were clearly manufacturing defects but Visionworks would not replace them(wanted to charge $100+). I even spoke with a manufacturer of eyeglass frames and they said this should have been covered.(My kids also broke other frames from dropping, etc. but I wouldnt expect this to be covered). Extra warranty is $30, which is needed for ANY coverage. I went here because I though I could save money, but found the independent shops with name brand frames are similar in price even with the Visionworks specials Will not be coming here again even if I have to pay more. Was looking for value, but I got cheap.

The only good thing about them is that they are independently owned so the poor customer service doesnt trickle over to the other locations

Visit the Beachwood site to get a pair of glasses repaired. I was assisted by Marlena and she was awesome. She assisted me with not only getting my glasses repaired but let me know I was eligible for a new pair and assisted me with picking out the right ones.

I have been going here along time, Dr.Gordon is very good, and we’ll try to give you the best care

Had a appointment, it was quick and was practically in and out and got my prescription done as well.

Just left Vision Works. Marlena was the Manger who assisted me with damage to my glasses. Bought some Lacoste glasses several months and neglected to purchase the Eye Glass Protection Plan. She made an exception and allowed me to purchase the Plan on the spot to cover me for potebtial future debate to my frames. Service was GREAT! You are the best. Thanks Marlena!

Would have given it 5 stars but it was extremely difficult getting an appointment...but once I got the appointment it was a very smooth and efficient eye exam

My appointment was at noon. The doctor was ready and took me early. I was done by 12:20! Great service.

Professional staff and management ! Charlie was great taking care of my bent glasses too :)

Marlena was great and had the very difficult progressive pair in just a couple of days😃😃😃😃

The doctor made my 8 year old feel very much at ease and the entire staff was very kind to us.

L brought my Daughter in to get eye exam and they were very professional overall we had a great experience and we highly recommend vision work of Beechwood in the mall right net to sams fifth ave on the 2 nd floor.

Marlena is the best customer services person. She is helpful, knowlegeable and friendly. You can tell she has a passion for glasses. Who knew?

This place is horrible had spoken to the general manager over the phone and she said they would be able to fix my glasses great thanks. I get here not even a half hr later as I’m STILL waiting for my glasses to be fixed. All they have to do is take the ear piece off!!! I just asked how much longer since I’ve been here for an hr and a half the most rudest ignorant disrespectful guy has no clue what I’m talking about and says and claims he’s been the only doc here. Mind I know he’s lying cuz I seen the other guy fixing my glasses and the nice lady that took them from me. I will never come back here. NEVER not asking for anything but something would be nice for the inconvenience!!!! Unbelievable totally disappointed