Experience from start to finish was amazing! I called in to look at a specific model Q50. It was being serviced, but i was still invited to come take a look at it. Due to the distance and me and my wifes work hours, I arrived close to closing. I was still shown the vehicle and took a test drive in a different trim model. Cammeron was very helpful and got back to me when the vehicle was serviced, detailed and ready to go. I came in and test drove it. They got me approved with a great rate even though its my first financed vehicle. We had a payment that worked in our budget and they made it work. Cammeron was really cool and patient with all my questions throughout the entire process. I felt welcomed and respected. Shout out to all who stayed late until the deal was closed including Tanya who made the fun part of signing quick and easy. Thanks everyone!

I highly recommend this dealership. Kevin Hemmelgarn. had great communication from the very beginning, took time to understand my exact needs and situation (needed to sell my current car first and wait for lien release) and then guided me through the remaining process which included some remedies to the car we were interested in. We ended up with exactly the right car at a fair and competitive price. Special mention to Tony in Finance, Dan (sales mgr) and even Courtney who assisted us when we arrived the first time to take a drive. What a great group of professionals assembled in one place.As a customer who lives 90 min away, I do wish you had at least one weekday with evening hours. Also, I would suggest minimizing utilization of the appt. coordinator as at one point it just seemed to block me from dealing directly with a salesperson.

The actual car buying process was okay but the customer service after the fact has been non-existent. I was promised that a second key to my vehicle would be mailed to my house. I was told three weeks ago that this was done but to date, I have not received a key. I have made repeated contacts to the dealership but no one will call me back. Theyve washed their hands of the matter rather than honoring their we owe promise. This experience has left me with doubts regarding the other five-star ratings found here.

AJ Shepherd is one of the best agents I have ever met. He is diligent, courteous and helpful. The dealership was fair, generous, and expeditious with our transaction. They helped us get out of an upside down deal. What a relief.

I had a horrible experience with this dealership and will not be returning. I will have my car towed to the next nearest Infiniti before I bring it to this location for service. Horrible communication, never returned my phone calls, just a really terrible experience overall.

It aint over till its over.4 years ago I started my career and with that came a car an infiniti Q50. Beautiful car that had nearly everything I wanted except for native navigation. I didnt care that it was missing that item because the service that came along with the car I bought was second to none. Truly an amazing experience at Infiniti of Beachwood... That is until fast forward 4 years later Im selling my car back to them because the market is calling for used vehicles and both the dealership and I stand to make money I wanted them to have the opportunity to purchase it back first. Once they papers were drawn up and the car was transferred It had been a whole different stor I was not paid right then and there because the title is through Nissan financial their own brands financing department I was told I would have to wait 7 to 10 business days and they would be paying the vehicle off via check snail mail I had been calling back for over a week with no response from salesperson to GM and management in between. I had been left without a vehicle during this time and I thought the process would be quicker but well have to wait for corporate to send the title back to the dealership as well in todays time with PDFs wire transfers or even a call to your own financial corporate department just to say hey we have the vehicle can you send the title and then well do a transferthis seems unacceptable and for them to not provide a vehicle in between the time I have none is not completing the service to the truly amazing status it was but the lack of communication is the disappointing part. It had been over a week and I had requested the tracking number for the check in question that was sent to corporate financial department and was not provided with that information. I am an individual who likes to get stuff done quickly into the best service I can provide as well because I work in the medical field and in a small business owner as well so this process was upsetting. It will be going into its second week now just for the check to reach the financial department that corporate and possibly another week before corporate sends the title to the dealership. Infinity as a brand makes beautiful vehicles and the dealership did have amazing service during the time you own a vehicle but it seems that once you are not a customer You treat you like youre non-existent. I do wish I had the owners name and personal cell phone number so that I would be able to talk with them to get the process expedited but was not provided with that information as well.

We had a wonderful service experience at Infinity. We had service done for my wife’s QX50. The staff was nice and friendly from the minute you walk in. We dealing only with service department in this location and we had great experience. Also we would like to thanks Kurt Blakeway why always try to take extra steps to make customers happy!

Great experience for the moment I stepped in the building. Thanks to Tre Hunt, Tony, and Tanya for providing excellent service and your expertise!!!Thank you all for your time, patience and help!!!

Horrible experience I dropped off a vehicle 2 and half weeks ago, just to do a diagnostics no return calls, every time I call then get voice mail run around. I am tired of waiting and calling their voicemail, just going there to get my car back with any repairs done.

Contacted this dealership about a car on their website. Made an appointment for the next day to come in and see it. Drove an hour and a half to come test drive it and buy it. Once we get their they tell us they got rid of that morning to their wholesaler. Even though they called me in the morning to let us know we were still on for the appointment. They had all day to reach out to us as they knew we were coming at 5 for the appointment. Extremely unprofessional, wasting my time as I left work early to make it on time.

Always helpful, friendly, and patient. It’s never a “chore” to deal with them.I’ve felt this way when I bought the car, and every time I bring it in for maintenance.Mitch Scolaro was especially helpful this time! Thank you!

This was my first service since purchasing my car and I was very pleased with my experience. The staff was very accommodating and pleasant. Five stars to Mr. Orlando Crenshaw and his team.Larry McA very satisfied customer!

Courtney is great! We turned in our lease car and she was welcoming, professional and helpful. I would seek her out for my next infinity!!

Went to Infiniti to help my daughter to get a car and was so impressed by the quality and look of the cars and SUVs, that I purchased one myself. I am so happy with my new purchase!!Thank you Tre, Tanya, and Tony for everything!!!

This place is top notch all around! The consistency of customer service shines through from the minute you walk in. My husband and I bought an Infiniti today from Kevin and we are grateful for his professionalism and friendliness. Wonderful experience

Many Knowledgeable Sales Consultants Stop Putting Off The Car Of Your Dreams😍

Didnt end up getting the car I was looking at but the staff was super nice and very helpful. Great prices on cars and the price they have on the car is the price you pay. Personally I like this it saves a lot of the hassle of haggling and making enemies with the sales people lol.

Love doing work for the service department. Great guys!

In and out. fast as humanly possible.

Would not suggest purchasing a used vehicle from here. I question if the service department does a full check on used vehicles before offering for sale. Sales staff was very friendly and buying process was very simple. Purchased a Tahoe for $33k and have had $2k in repairs on items that I feel were not caught during the test drive and their service department. As is, where is buy but still tried to call them in a attempt to settle this, have not received a call back from them.Was expecting to purchase an extended warranty while working out the deal, but they did not even offer anything. Seems odd.

Brought my car for installing Infiniti sport exhaust for my q60. Bob was awesome and very knowledgeable. I had a great experience, staff was friendly and accommodating. Will definitely come back for servicing my vehicle.

Great experience at Infiniti of Beachwood Tre and Antonio Made purchasing my new vehicle a easy process. Awesome team. Thanks guys.

This was an awesome experience! We live in Michigan and saw the car online in Beachwood, Ohio. My fiance talked to Chad who is an excellent car salesman! Once we took the 3 hour drive it was like he was welcoming his relatives to his home. Then we talked to the guy in the billing department name Bobby. He gets a 5 star as well. He explained everything to us with no hidden fees! Thank you Chad & Bobby it was worth the drive and i have an awesome car!

We had a wonderful service experience with Mitch at Infinity, the staff was nice and pleasant, and Mitch made everything go smoothly. We had service done on Thursday and then again on Saturday, so it was great enough for a repeat visit.

Mitch the Service Manager at Infiiniti of Beachwood did an awesome job at providing stellar customer service. He made sure that my service problem was taken care expeditiously !Thanks Mitch for taking care of me and my QX50 !

Purchased my used vehicle through here. I had Terrell as my sales man and I cannot say enough good things about him and the service I was provided. He stayed late on his scheduled day off to get my vehicle loan processed and had me driving my new (to me) vehicle that night. They even returned my rental for me! Couldnt be happier with my experience!

I recently purchase my first Infiniti and went over to the parts department at Infiniti of Beachwood. I had the pleasure of meeting the Parts Manager Chris Parker. Chris was super helpful, friendly and he made me feel like I was a life long Infiniti customer. Chris gave me superior customer service! From our interaction and conversation I could tell he genuinely takes pride in his profession and customer satisfaction! I got home and I had a question that was totally unrelated to what I visit Infiniti for, I called Chris and with a smile in his voice he got me squared away and said call anytime Im here to help! I hope Infiniti realizes how fortunate they are to have Chris Parker as their Parts Manger. With all sincerity Duane A Landrum

Thank You Mitch for your awesome fast service today 👍🏾👍🏾

Weve purchased 2 vehicles in the last month and Orlando and the team at Infiniti of Beachwood are accommodating and go out of their way to making a car purchase pretty painless! Dan helped my on Q70 purchase and again, went out of his way to be accommodating and professional, but helped keep things light and fun!

I called Beachwood Infiniti today to reschedule a service appointment that I initially denied due to several different reasons, one being that the service at Infiniti Beachwood is terrible all the way around. First, I spoke with Jen about the situation from my previous visit at Infiniti Beachwood explaining to her the reason why I did not continue my service at Infiniti Beachwood, she then tried to correct me based upon notes she was reading off of a computer screen, saying that I didn’t accept the service because of issues with getting a loaner. She then said, “If I may ask, how old are you?”, I replied, “No you may not ask”. That question was completely irrelevant to why I am calling today — she does not make final decisions nor is she to judge or defend a situation she was not involved in. Furthermore, she had me on hold for 10 minutes to find out if the parts were available for the repair, just to transfer me to the voicemail of Howard. I called back right away, someone by the name of Jeanna answered the phone to have me wait on hold for 5 additional minutes to speak to Jen only for me to speak to Nahjae who answered the phone asking if I was Mr.Lee, then asking what can she help me with — completely clueless, I politely told her I would handle this with a higher-up because no one can seem to properly assist me with scheduling a service repair appointment. This dealership never fails to give me an awful experience. 🙂

Love my new car a great Dealership

5 star treatment!

All I can say is Dan is the best. My online purchase ran every smooth. He is always on target and keeps his word. Thank you so much for all your help.

When I signed for my car the windshield was cracked the Sales manager told me I could use the warranty I just purchased. I said no when I took the car for a test drive it was not like that. He said the window was not coming out of his budget. I asked who was over him he gave the service dept. Service dept fixed issue but I had to come up there during a work day. I told him I didnt want the car no more because how he was refusing to fix it in the beginning. He then told me they wont accept buyers remorse. I said how is that buyers remorse when u were giving me a car that was damaged while it was being prepared. Now the car is making loud sounds when I unlock the door from the gas cap area which it was not doing before. Im paying too much money to have this experience. In the beginning I asked who was over the dealership he refused to give the information requested. Not happy in the beginning of purchase not happy now only had care for for about 5 months.

Leased a vehicle from Infiniti of Beachwood. The day after signing someone hit my vehicle. I then discovered my insurance was never turned over to the new vehicle. The salesman took all my information but did not contact my insurance company. He would not supply the manager info and then he left the dealership. No help from Infiniti! Vehicle never repaired!!!!It is almost time to end the lease. I get emails to bring vehicle in for service, twice I go in for service and they tell me it’s not time yet. 17.3 miles each way on a leased vehicle. Third email, So I go in (I’m almost at 30k miles). Service informs me I need $800 worth of service.....in shock! My service contract has run out! I settle on getting oil change and tire rotation. $150!I have leased vehicles previously, never required to jump through hoops like Infiniti requires.It’s been one horror story after another. If there is a problem everyone plays dumb!! Three tires replaced the first had a bubble on the side checked with a tire guy and was told I should take to the dealership because it was defective....Infiniti said I hit a pothole...I did not! Can’t tell every horror story about this place , too much!!!!Stay away from this place!

Everyone was polite and professional.

********* LEASING SCAM AT INFINITI OF BEACHWOOD!!! *********I recently turned in the vehicle that I leased at Infiniti of Beachwood. After turning in the vehicle in near perfect condition, I received a $400 bill from them in the mail. I called to ask about it and I was told that it was in my contract. Sure enough, I looked through my mountain of paperwork and this disposition fee was noted on one of the dozens of documents I had to sign. However, nobody bothered to point out that I would be billed $400 when I turned in the vehicle. Its basically a penalty for not leasing another new vehicle from them. If you lease a new vehicle from them they will waive it but if you dont they send you a $400 bill as a screw you on your way out the door. Be very wary when dealing with them.

Thank you Mitch and Stacy in service, great work asalways!

Just a great Dealership all around. Torell went above and beyond to make sure Ford explorer that we bought was ready. There were a few issues with the SUV I cannot remember the mechanics name you did an awesome job got the job done quicker than I thought it would be. So thanks to everyone from the sales department the mechanics and the guy that clean the car up took all the stickers off and filled it with gas.

I recently purchased a vehicle from Infiniti of Beachwood. Dan Franczek took excellent care of us. He had an excellent working knowledge of the vehicles and paid close attention to detail to ensure I was put into a vehicle that suited the needs of myself and my family. He took the extra time to go over all vehicle functions and made the finance process pleasant. Thank you Dan, for your time and professionalism.

Fast reliable service.

Excellent job by Terrell Hunt!! Terrell went above and beyond in his communication. I peppered him with a plethora of questions via email/text/phone as I was buying a vehicle from Buffalo, NY - I was impressed by his patience and turnaround time with everything I threw his way. Terrell was thorough in his details of the vehicle, made the transaction seamless, and was professional every step of the way. I would highly recommend doing business with Terrell and this dealership!!

Ive never been so disappointed with a dealer in my life. Maybe Infiniti of Naples just is that superb, I dont know? But its starts with the simple courtesy of using paper mats and being clean when you work on someones vehicle. The greasy hand prints and footprints on my new carpets was not appreciated. To make a long story short they leave my vehicle for me to pick up and when I arrive the car isnt washed and they mounted new tires for me! The grease to mount the rim to the tire all over. The wheel weights that were used on a graphite colored redsport wheel bright silver and dont clean off the glue from the previous weight just leave it for everyone to see. Now the cherry on the top is when I smelled the horrible coolant stench. I look under the hood and theres coolant all over my clean q50 redsport engine. They over filled the reservoir not by a little by a lot so it had to go somewhere right?? You will never catch me dead in Inifniti of beachwood and if the big guys are reading this they need to have a talk with this group asap.

Terrell was awesome made the proses super easy and went above and beyond to get me outta there with what I wanted! Buy your car here.

Great experience since the first inquiry. Very upfront and honest about prices. Researched car online and it was exactly as described. Orlando was very responsive to my many emails. Terrell and Chad made our experience very enjoyable. I highly recommend this location for buying a car.

Torellwas a great salesman.We drove 6 hours from gaylord michigan to purchase a used ford explorer.He went above and beyond to make sure the vehicle was perfect before we left the parking lot.The mechanic who fixed the vehicle did amazing job he was very nice he personally came out to explain how the progress was he finished it a half hour quicker then what he thought he would. I would recommend Torell and the mechanic who im sorry I cannot remember his name but you worked on our ford explorer yesterday.We just wanna say thank and thanks for your team effort.

I bought a QX60 from Dan Franczek in December 2020. Dan is very knowledgeable, helpful, and best of all, a straight shooter! He even through in window tinting for FREE! No hassle or shady dealings here. Highly recommended! Thanks for the great experience, Dan!

Terrible experience.I was looking for QX50s and found the one I wanted at the dealership in Beachwood. I stopped up on a Friday night and after a little back and forth, we agreed on a deal. I was told that I would hear from them Saturday to get everything wrapped up regarding when to pick up the vehicle.Saturday came and went and I never heard from anyone. Sunday they were closed (even though a real sales professional should have reached out to me to let me know what was happening)Monday afternoon, I heard from the dealership that there was an issue on my credit report (I have a freeze on them) and the dealership needed me to remove the freeze. That was done within 15 minutes. I called back to make sure they received the information they needed. I never heard back.The next day, I received a modified agreement (new and higher monthly price). I sent my salesperson an email and never heard back. Two days later the GM, Orlando Crenshaw contacted me and asked me why I did not sign. I explained that I agreed to a certain price, and the number had gone up about $20/month. (roughly $1,000 total) He told me he would resolve the issue and get back to me. A few days went by and I still never heard from him so I called him and let him know I was still waiting on him.A week later I received a voice mail to call him back. I called him and the salesperson multiple times to learn the vehicle I had originally agreed to was no longer available.This is the definition of bait and switch. Check out their BBB reviews....all the same. I would stay away from this company and the brand. I have also reached out to the dealerships CEO- Dan Schmidt. As of today, I have not heard back from anyone at the dealership or Mr. Schmidt.

Excellent experience. They went out of their way to find the vehicle I wanted and made the paperwork quick. Very friendly and accommodating.

I made the mistake of getting not one but two vehicles from Infiniti of Beachwood. I first leased a vehicle and then returned it at the end of the lease in near perfect condition. I then received a bill $427 charging me for a disposition fee. I called to inquire about it and was told that it was in my contract. Of course nobody reads the mountain of documentation you are given when you lease a vehicle and nobody I dealt with at the dealership bothered to point this out when I signed the lease.My second vehicle purchase was a used Infiniti sedan not long after I leased the first one. I knew it was used and purchased it as is but the salesman assured me it was in great shape. Shame on me for not getting it checked out by a third party. The entire underside of the vehicle was rusted out and Ive spent thousands on repairs in the last 2 years to keep in running. Beware of these shysters. Ill never do business with them again and Ive told this story to everyone I know looking to buy a car and to stay away from this outfit and will continue to do so.Regarding the message below from Infiniti, please post who I should call. I have tried to reach Dan but he has not returned my call.

We just purchased a qx50 this past Saturday and had a great experience! We showed up without an appointment yet Kevin was able to see us immediately. He listened to what we wanted, showed us a variety of options, each one ready to test drive after the next. He looked through their online inventory and even met us out at the Airport Infiniti to show us the vehicle we ended up buying. He and the finance manager stayed late so we could leave with our vehicle that evening! Great experience!

Another excellent service experience by Mitch Scolaro at Infiniti of Beachwood! Mitchs consistently high levels of service and attention are the main reasons I service my car there!

Very negotiable prices courtesy of Terrell, I did purchase a used vehicle without a warranty, love the vehicle. The check engine light came on the next day, took the car up to the dealership, Orlando offered to run a free diagnosis and even offered to refund me for the car, I didnt want to return the car because I fell in love with it, turns out it was a vacuum intake or something and they offered to fix it for FREE which would have costed around $1500 bucks. They were very professional, courteous, and I plan on buying a new car from them in the future!

Always a pleasant experience!

Great customer service from Mitch Scolaro!! Will definitely be going back!!

I get parts from here when I cant find them at the parts store great staff here go check them out well worth it you wont be disappointed

Excellent service department, especially from Sam C. He is extremely knowledgeable and helpful. Sam always updates me on whats happening with my car during service appointments. Sam has superb customer service skills, and always takes time to make sure I understand the work being done. I have been dealing with this service department for close to ten years and have always been satisfied with their work.

Great experience from start to finish. Terrell was fantastic - very upfront about pricing and easy to reach when I had questions. Excellent customer service!

Mitch S is sure to follow up on all my car appointments to see best course of action to what’s going on and how he and the team will be approaching the solution, no matter the problem. Great service and superb qaulity in how he handles business. Great asset to the team. Thanks again for making the my family and I feel welcome and it a smooth transition with the hectic schedules we live.

I love Infiniti of Beachwood!! Make sure to request Terrell Hunt! He is very professional and takes the time to help you find what you want. The service that me and family experienced was above and beyond. They rolled out the red carpet for us. Just very professional and treated us with the utmost respect. The entire staff at Infiniti of Beachwood was very respectful and professional. So, if you are in the market for an Infiniti or any other vehicle...make sure to reach out to Terrell and the staff at Infiniti of Beachwood!!

Leased a 2020 Q50 Sport from Infiniti of Beachwood. After speaking with a handful of dealerships, Beachwood offered me the best rate for the exact model I wanted, thanks to the GM Greg, who also agreed to help out on an oil change and tire rotation on the demo car that I leased. Kevin and Scott were extremely helpful throughout the whole process and just all around great guys. They were great in following up after the purchase to make sure I was satisfied and answer any questions I had as well. After owning a 2015 Q50, I knew that I would want to continue with the brand. Greg, Kevin, and Scott made me confident in working with the right dealership. Glad to work with a dealership close to home, with a great group of people!

Everyone seemed to be Happy & professional, I got service done & the work was very nicely done! Thank you 🖤

I had my vehicle in for routine maintenance at this location and the service was awesome. My service writer Sam Calabrese greeted me promptly and made sure that my vehicle was serviced in a timely manner. Once my vehicle was completed he spoke to me about upcoming work I would need to have done on my vehicle and assured me that I had time to plan for the upcoming expense.The experience was very very good and I plan to return to have the recommended repairs done as well.

Took good care of me, my truck runs great!

Great customer service and quality work.

Rich has a laser focus on customer experience. He communicated in a proactive and professional manner throughout my visit. The entire team is friendly, helpful and well-informed. As always, an excellent experience.

Bought a certified pre-owned Q50 that they let me leave with bald tires in the middle of winter with my 2 year old daughter. Nobody took responsibility they tried to charge me for the tires before I had to call Infinity corporate to get something taken care of and then every time I go to get service theres a follow-up issue dont go there dont buy from them and if you do buy from them make sure you know how to do math in your head because theyll try to juice the interest rate. I had the GM reach out to me after my service to tell me they have new management, we will see how new management goes before I change my rating

Very nice and upscale place, the fixed my wifes QX60, and gave it a wash.

Great Service Department. Exceptional customer service from Sam, he is great! Sam has great customer service skills and is very knowledgeable. If you had 10 stars I would give him all 10s.

Great sales people Tanya Silich and her manager Orlando. This team made our shopping experience very pleasant. They have a great inventory of cars and are willing to find the one you want if they dont.

Great service and prompt

I had a great experience. Mr. Figueroa and his sales associates did an outstanding job from start to finish. I highly recommend INFINITI Of Beachwood for your next vehicle!

Mitchell and the service department did a great job as usual. They get you in and out very quickly. Full inspection and car wash with every service call. Much appreciated.

I walked in to the dealership unannounced and was greeted with kindness and professionalism. I expressed what I was interested in and they made it happen. Both Cody and Scott were AMAZING! This is my second Infinity purchase but my first time purchasing a car on my own. It was stress free and effortless. I truly felt as if they cared about me as a person, not just as the sale. I left the same day with my beautiful car!!

One of the best service experiences Ive ever had with a car dealership! I live an hour away from this dealership but I will take my QX60 there for any service needs in the future.

I love this dealership! State of the art vehicles along with state of the art customer service! And also the waiting lounge is awesome! Great place to visit!

Found the car I was looking for at a good price Contacted the dealer online and by phone then drove to Beachwood the next morning. Returned home with a CPO saving several thousand dollars over local dealers, and more than 10000 off of the same model new. The facility is beautiful, organized and light years ahead of my BMW dealer in initial customer service. The sales process was fast efficient and not as annoying as you might expect. Our salesman and everyone we met were very pleasant.

I bought a car from here not to long ago and it was a great experience! The sales person and manager who helped me really made me feel comfortable and confident in my decision. When I came back in for a check up, the customer service was great. The whole staff was so kind to me and made sure I was enjoying my car. I cant wait to get my next car from you guys!

Very professional, friendly staff. Excellent job with my wifes detail. Prompt pickup and drop off of the vehicle. Thanks

Sam is awesome! He was able to fix my vehicle issues and he even followed up the next day to ensure everything was working as expected. Ask for Sam in the Service Department!

I usually dont enjoy shopping for cars, but I went in today for a test drive and ended up taking one home. Elijah was the most helpful sales person Ive ever had. He was very patient and easy to work with, not at all high pressure like Im used to dealing with. I am very happy with my purchase and will definitely be back when its time for a new car.

Mitch is the man! I always feel at home when I get my vehicle serviced at Infiniti of Beachwood. Mitch and the team have always taken care of me, going the extra mile and always finding a way to yes. Best customer service in all of retailing! So much so that we service our non-Infiniti vehicles at the dealership as well! Keep up the great work!

My salesman, Dan, was a pleasure to work with and made the process quick and easy. I recommend him and Infiniti of Beachwood to anyone looking for a quality new or pre-owned vehicle.

Eileen is a super star! Treated me like a VIP customer and got me into the vehicle I wanted. Hands-down the best experience I’ve had purchasing a car. She is top notch A++. Thanks!!!

Dan and Orlando are the best. They are great guys to work with!

I have been to many service centers for many different manufacturers. This was by far the best service I have received. The entire experience was professional, fast, and comforting. Cody, Jeff, and Mitch are topnotch guys.

I’ I’ve had 2 Q50s in a row and considering a third aand a big reason is the service. I’ve worked with Mtitch since I got my first Q50 and Sam over the last few years and these guys are the best! Always making sure things are done right and I’m satisfied and if not, they find a resolution. They are very personable and I enjoy coming in for service. When I saw them today with their beards, I called them the beard boys. Mitch has a way to go to match Sam’s beard! Kidding

I love my new truck its amazing. And let me just say my sales representative James hes very dedicated when it comes to his job and customers. He make sure youre at ease and he goes to work for you. What he promised Is what he delivered. Thank you Infinity!!

Awesome experience. Was welcomed upon arrival. Great service!!!!

Mitch is always quick to respond and provides honest input for work to be done. Always professional and pleasure to work with! Nice job Mitch!

I had trouble finding a luxury car dealership that was able to clearly understand my needs so I traveled to Beachwood Infiniti from the west side where I met Dan Franczek. Everything changed from that point. Dan clearly understood what would best fit what I wanted and needed staying within my capabilities. He went above and beyond everyone I have met thus far in my search. He ended up turning a disappointing search to an exciting opportunity. I have an amazing new QX50 and could not be happier. Thank you to Dan and Infiniti of Beachwood!

Just wanted to say that I appreciate Sam C. At infiniti of Beachwood. Sam is ALWAYS efficient, courteous and knowledgeable. Sam makes every experience a pleasure. Thanks Sam for all you do💜

THE BEST! Were so thankful to have found INFINITI of Beachwood. James has such a calm spirit and made the car buying experience seem simple. From the test drive to meeting the service team (Mitch is wonderful!)—we are so impressed! Thank you all!

Sam and Mitch in service are the best and I should know as I’ve dealt with a lot of service managers. They go out of their way to satisfy the client. They should get a raise 😊😎

Sam Calabrese was excellent in handling the pick up of my vehicle, issuing a loaner, and keeping me informed of the progress of my vehicle maintenance.Thank you very much!!Dennis Dixon

We had a warning light come on. We brought it in and Sam took great care of us. He is always friendly and quick to give information regarding the repairs.

My experience was professional, quick and informative. Thanks until next time.

Building is nice and clean. Our salesman, Pierce, was professional and easy to work with. The experience overall was ruined as it took us nearly 5 hours to purchase a vehicle. Entirely too long.

I cant say enough good things about my recent experience with Eileen Schlueter, a Sales & Leasing Consultant at INFINITI of Beachwood. She is extremely personable, knowledgeable and helpful. The management team also do a nice job following up to ensure that we received great support. I have also had a positive experiences with the service team there.

They were so nice, and the experience was so easy and painless. With normal dealers you can spend hours, maybe days and spend time going back and forth and getting the run around. But not here, they were up front and honest and got the job done quickly . Thank you