The gentleman at Crestmont GMC John Wallace and Bryon went above and beyond to accommodate us. Employees like them and also Colton have made us loyal customers of Crestmont dealership. Everyone is super nice and helpful there. We are truly grateful for your help! Thank you! - Tina

Ray was terrific. We lucked out in finding the vehicle we wanted in the stock that remained at the dealership -- but once we did, Ray worked with us and with the Sales Manager, Mark to get to a place where we could agree on the payment. At the end of the day, we ended up with a much nice vehicle than the one I was coming out of, and we couldnt be more thrilled with our treatment and the dealerships willingness to work with us. If we could give 11 stars, we would.

Ron at GMC was wonderful to work with! We live about an hour and 10 minutes away from the dealership so we didn’t want to make a wasted trip there! Ron communicated with me all week via text, my request, and kept me updated on the certified used car we were looking at! My husband and I made the trip, met Ron in person, saw the car, felt no pressure, and drove it home that night! We noticed a few scratches the next day that we couldn’t see at night, they have an appointment for those to be taken care of on Monday!!! Would definitely buy another car with Ron’s help!!!!

I have no complaints! The staff at this dealership are always friendly and professional and getting my car washed when I bring it in is such a nice perk. Thank you!

We brought my vehicle in for a hub issue. They reached out to my husband and told him the hub was fine, but the tire was cupped, so they put the tire on the back for us. While there, the check engine light went on, so the found the issue (which was a fuel sensor), and fixed that issue so we didnt have to make another appointment.We will definitely use you again in the future.Thank you,Christine Walker

I had been dealing with two failed e-checks and was told that I needed the Vent Solenoid repaired after spending money on a catalyst converter and the technician discovered that it was a broken wire that needed to be replaced (saving me a couple of hundreds of dollars). What a relief to finally have the check engine light out and a car that rides like new. Thanks

I love Everyone in da service department from Sadie down to John everyone back there is A1 excellent very professional

If Crestmont is the only dealership that can get the vehicle. All Sierra.s currently on website says the have 4, 5 or 6 miles on the odometer. Mine had 255 miles. (Did manager or salesperson drive for a couple of days?). I feel that makes it a demo and not new. Truck was not ready for pickup. Took 4 hours to prep, poorly as it was, and install tonneau cover that was ordered 2 1/2 weeks earlier. I received phone call on Thursday morning that truck was in and it was agreed to be picked up Saturday morning. After waiting 4 hours at dealership I just wanted to leave.

The service was efficient and reasonable. I will continue to bring my vehicles in for service.

Lynn, the sales professional was wonderful. She was not pressuring us and made sure we got what we wanted. She even helped detail the vehicle before we left the lot. The finance department was great and made our experience smooth. I was so stressed I wouldnt be approved for financing and they made it happen. Will return to Crestmont for our next vehicle purchase.

The service team was not on top of things. We had a Loaner requested, but had to wait for nearly an hour to get it. Also, my wifes phone died over the weekend, but its the phone on the account. We left a voicemail AND sent an email letting the team know we had trouble with the phone and please use my phone instead (gave phone, vehicle and repair details to ensure the team knew it was the same account). The service team left a voicemail on wifes phone and made no attempt to call my phone. Clearly no one cared enough to update the record to add my phone. We picked the car up a day later than needed because of sloppy/lazy service. Disappointing.

Ron Smith was a great Salesperson. We had negotiated a deal via email, and when I showed up, everything was as we had discussed, no surprises! Will definitely come back to Ron and Crestmont for my next vehicle.

Great experience. They had the car I wanted at a fair price. No issues and I took the car home the same day.

For as great of an experience I had at Crestmont Cadillac, my fiance had an equally opposite experience at Crestmont GMC.First and foremost, the saleswoman Lynn was incredibly disorganized throughout the process. The finance department was a mess and took forever, and now seeing where we are at with everything, the disorganization makes more sense in hindsight.Secondly, the car my fiance purchased was supposed to be a pre-owned certified Yukon, having passed a 172 point inspection. Since purchasing this vehicle, it has had nothing but problems.First, its remote start was not working (and they gave us a Chevy key fob for a GMC vehicle, which my fiance had to go back a second time to pick up separately because they werent organized enough to have it ready then). Then it had to have its entire transmission replaced. Now it needs an entirely new fuel injector system.While these were at least covered by the CPO, we are sick and tired of having to take this car into the shop - isnt the point of buying CPO to have them handle this stuff for you ahead of time? Who serviced and certified this vehicle?Oh, and they didnt even bother replacing the spark plugs before letting it off the lot, which was NOT covered by CPO, so that was a fun unexpected $425 charge to have to deal with on top of everything else.Thirdly, and most egregiously, this dealership promised that the loan my fiance was approved for would NOT have an early payment penalty, which he explicitly asked for, and is just finding out from the bank now that the loan they ACTUALLY set him up with does have an early payment penalty.Im not one to write bad reviews, but this is outrageous and unacceptable, and has been from the start. We do not recommend this dealership in the slightest.

Everyone was very friendly to make my purchase of my new truck great thanks for everything

Joe was absolutely FANTASTIC to work with! I live out of state and the entire process was incredibly easy despite this. Joe took so much time to answer all my questions, send me videos and pictures, and was kind and fun through the entire process. Upon arrival he had everything ready to go within a reasonable amount of time and we were on our return trip in our new truck quickly! Thank you so very much for your help and professionalism!

From the moment I walked through the door I was greeted with a friendly welcoming face.

Lynne Elkins was wonderful. She was not pushy and got me the car I wanted. Thank you

Cameron in sales and the finance department were very helpful with our purchase. The dealership closed at 6 and they stayed after past 7:30 to get the deal done.

My experience was unbelievable. Will definitely recommend Crestmont to all my friends and family.

This is the first time I have been back since the merge with crestmont and I am surprised at how bad the service was for me. I have also used crestmont for my parents and it was %100 difference in quality. I am not sure what has happened but it was awful. No communication was given to me throughout the process

I purchased a brand new vehicle 2020 Acadia with 3 miles paint has swirls in paint they buffed it and it still shows just. Be carful or mind when purchasing a new car make sure you look closely and before taking car off lot make sure it’s right and inform them of problems I am contacting them again because if I have 3 years bumper too bumper I want it fixed properly

1. Took less time than estimated2. Comfortably worked in the waiting room throughout3. Courteous and affordable service

Totally professional in all aspects. Service was outstanding as were the service advisors. Very pleased with the work and the service technicians and the employees.

I recently purchased a certified used truck from Crestmont Buick GMC. The whole transaction was handled over the phone or by email as I live in Virginia. Nathan Fisher and Cory Lutz made it a smooth deal. Everything was handled professionally and efficiently. They even handled shipping the truck to me. My new truck arrived this week and is exactly what they represented to me. As a general sales manager at a dealership, I can really appreciate their work. I would recommend them to anyone.Thanks,Robbie CaldwellSalem Virginia

Excellent! Ron, Mark, and Mario were awesome and very efficient!!

All people involved in my car deal from the GM Sales Manager Salesperson and F&I they all were great to work with!!

Service technician and Patrick were both great. Otherwise, please do not refer Bubbas Muffler to have discounted catalytic converters installed. I spend $600 and the converter lasted about seven months and I was told elsewhere that the aftermarket converter from Bubbas Muffler was not the correct one.

My sales person was great! Very attentive and explained things well. I will be recommending her in the future.

My experience was excellent & Im happy with my purchase. The Crestmont team was helpful & knowledgeable.

Nice cleanFriendly people

My best experience purchasing any vehicle in my life and zero BS. Being from out of town, I found my truck I wanted online and made the deal literally over the phone then flew out to Cleveland where James graciously picked me up at the airport and brought me to the dealer. This is where Colton, the sales mgr had my truck and papers ready for me to review and sign with Lou in finance. This is ALL WELL AFTER HOURS because I couldnt get any flight earlier that day. What a great team of Professionals here at Crestmont. Thank you very much guys!! Ill do it again when I need another GMC truck. You all definitely know how to treat customers!!

They were able to complete my oil change as a drive-in without an appointment. They also rotated my tires, did a points inspection, and washed my car which I was not expecting!

I purchased a new truck , they raised the interest rate an entire point , didnt include what they said they were going to never gave me any information or training on the workings of the truck, very slow to respond, seams like there has been no training for the staff. I would recommend a buyer go anywhere else. They dont care about the buyer, there is another one walking in behind the one they just treated like scrap.

Best GMC dealership in Ohio!

Everyone was professional, friendly, and enjoyable to work with!

This place has been an issue from day one!!! Bought a car and 3 weeks later engine goes out! They had my car three months! Lets not mention, I had to pay over 2000 towards a new engine. In that new time GM Tim gets fired, pick up my car yesterday and 1 hour later before I get home engine light comes on and now the car wont switch gears. This has been a complete nightmare! These people care nothing about you and the owner never returns calls. Definitely sending channel 19 a message today.

Well verse in helping me make the proper decision on what each model car had and the different options

We worked with Justine and she was awesome to work with!!!

We had a great experience with our salesman Noah Kozak! He was very pleasant, very knowledgeable, and got us a deal we were comfortable with. Buying a car is usually so stressful, but he made it very easy for us. And we love, love, love the GMC Denali he sold us.

They made the whole process super easy and everyone was great to work with

Very knowledgable and got me out on the schedule time.

Nice experience. The Advisor was very nice and helpful.

My salesman is Ray Hewster. He is professional and courteous. He’s also knowledgeable about my Buick Encore. I will recommend him to my friends.

Appointment was at 2:30 but the car wasnt looked at until 4:00. Left at 4:30. Two long hours I waited just to program a key fob. Furthermore I was there for 1 hour and a car came in on a tow truck and it went straight to the mechanics lift before my car was even looked at. Didnt feel my time was of any value at your dealership.

I was greeted. He was very nice. I wasn’t waiting a long time for my service to be completed. My vehicle was washed and the driver side was wiped down. I really appreciated that

Antwoine,Was professional and thorough. Great representative of your organization.

The staff was great, got me in and out the first time to drop off vehicle and when I came to pick it up and I appreciate that.

First of all I spent 3 1/2 hours for a oil change and to figure out what was the issue with my collision system.They said nothing was wrong reset codes. I didnt make it home which is less than 3 miles away.They had me drop my car off at 8:30 am and I didnt here from them until 5: 30 in the after noon so I needed a loaner carSo I could go to work .Well it took two days.So Im very pick about my car which is in excellent condition.I picked my car up on Friday after work as i was washing all the finger prints off I noticed the chin shirt was totally rip off on the driver side and hanging off on the passenger side. I didnt even contact them cause I know they going to say it was like that when I brought it in .I will not have my car serviced there again

I was shocked at the cost of a 60,000 miles tune-upwhen the labor is 3 times the cost of the actual costs of the supplies used to repair the car. If I was shown the actual cost of the supplies in advance I would have walked out. showing someone the total cost of what is being done is very deceptive .

Brought my truck in for general service and oil change on a Thursday. Noticed Friday evening that my truck was leaking oil. Call Saturday to request service and/or pick up which they were not able to assist with. Dealership is closed on Sundays had to make an appointment for Monday all while unable to drive and had to Continuously add oil into my truck which is very troublesome

Your service team was top notch. Friendly, Fast, and did a nice job.

Scott V. And Colton were amazing with my purchase. They made the purchase of the vehicle quick and painless. They went above and beyond to find me exactly what I wanted.

The worst experience I’ve ever had with a dealership. Paid $750 for a brake fix and diagnostic. Went to pick up my car after paying nothing is fixed. Asking for another $400-500 to figure out what’s wrong. Will absolutely never go here again. Horrible service and they are definitely just trying to take your money.

Deception, not truthful, incorrect paperwork, changed amounts of cost and trade in.Shady practice

Always good

Ive never had a bad experience at Crestmont Buick GMc.The service department has always been very helpful and friendly.Anyone that Ive ever dealt with in my 9 years have been great!

Service was on time. Staff was efficient and pleasant.

GOT THERE EARLY FOR APPT. WAS ABLE TO START OIL CHANGE AND APPT. FINISHED EARLY. WASHED CAR AND WAS ON MY WAY.

Dan was fantastic. He made the whole process easy and actually enjoyable!!

The staff was friendly and helpful.

Good staff, quality wo

Very friendly and work was done on time

The Service Center and body shop even though they are in two different buildings should be able on the same payment system. I have to leave one building to pay for my starter, before they would release my truck from the body shop.

Noah was great and very attentive.It does take a long time to process the paperwork, but I guess that is the case at any dealership

Tech showed me picture of screw in tire. Told might need new tire. Might not be able to repair. Told tech to proceed. Was told it was fixed. Screw was still in tire Took it to NTB. Tire repaired.

Everything went smoothly. Perfect buying experience

We drove 3 hours to buy a used car from Buick GMC of Beechwood and it was well worth it! We got a great price, no hassles, and an easy experience. Our salesman, Trevor, was so great to work with and I would highly recommend him and his team.

The dealership was great and Sean worked hard to get us exactly what we wanted. He went above and beyond to meet our expectations. It was a quick and easy process once our exact car was found. I would recommend Sean as a sales associate and GMC of Beachwood as a dealership. Changing over the lease was easy. I love my new car, minus why GMC decided to shrink it. Otherwise, it has been a great experience and excited to have my new car for the next 3 years and will definitely deal with Sean and the dealership again!

I absolutely loved this experience. My sales person DAle was very professional and knowledgeable of my truck. He answered all my questions and concerns. In addition. Everyone I encountered was amazing. I will always come back to you and recommend others. Also rebates was SUPER.Thank you GMC

Service was reasonably quick and reasonably priced.

Above and beyond customer service from the team at Buick GMC of Beachwood! I was in an accident last month resulting in my previous car being totaled. I thought it would be difficult purchasing a new vehicle with everything going on and my previous car not yet being complete with my insurance. Basia came and picked me up from my home across town and brought me to the dealership where she had the perfect car ready and waiting for my test drive. She was both welcoming and full of life and energy and actually seemed like she wanted to be there with me. Im picky and finding a vehicle that I would love proved very tricky. She listened to my needs and made sure I got everything that I was looking for! Days later I got a call from Basia thanking me for doing business with Buick GMC of Beachwood. She asked if I had gotten everything settled with my previous car and even made sure all the steps had been taken to make sure my GAP coverage was on top of things to avoid any complications. I appreciate Basias patience and her continued customer service! I was able to meet and speak with the managers as well making the entire process effortless and as transparent as I could imagine. I look forward to doing business with them again in the future and highly recommend Basia for a new car buying experience!

I have always had a great experience at Buick of Beachwood. This is the second car I have purchased from them and they make buying a car quick and easy. Sean Prude is the sales consultant I have used and would HIGHLY recommend! He is friendly, kind and honest; never pressures you to purchase. He has always found me the car I wanted for the price I needed. Thanks for making purchasing a car an easy and excellent experience!

Love this showroom. The service was great and professional. I love the way the new 2018 Buick Terrain looks; its RAW. Also, my sales consultant (Sean) was awesome. He she me exactly what I was looking for.Go check them out. My only negative was trying to find the dealership. Its a maze around in those streets. I feel that a sign should be placed out on the road to alert customers where to turn to dealership.

Great Service Department! Had our 2015 Chevrolet Silverado towed here for service and by far what my husband calls “the best” service! Professional, timely, and efficient! Thank you Buick GMC of Beachwood!!!

Anthony Ries provided the white glove experience we would expect when making a purchase this significant. He valeted more than one car from the dealership to our home to allow for an extended test drive, was extraordinarily responsive via text which made communicating simple and easy, gave us a fair value for our trade on the first offer, and provided us with his best, no haggle price at the outset. We typically dread buying cars given the atmosphere at most dealerships (what can I do to get you into this car today?). Working with Anthony was nothing like we are used to. We will recommend our friends and family to him without hesitation. While we like our new Yukon Denali, we loved working with Anthony and look forward to continuing our relationship as his customers for many years to come.

Worked with John Wallace in service department. Excellent Excellent Customer Service !!! I was very satisfied he went above and beyond!!!! He needs a raise like today!!!!

Staff was very courteous and professional.

I am very happy with my Dodge Durango purchase. I used the Express car buying platform. I chose the car I wanted, completed the credit app, and agreed to the financing terms, all of it online. I picked up my car the next day. How easy is that! No meeting with finance people, no high pressure sales tactics, no sitting around the dealership all day, no dodgy “let me talk to my manager” scenarios. The process was seamless from beginning to end. Dale helped me with the finishing details, and let me know about the options and features of my new purchase. Needless to say, I am a very happy, and satisfied customer.

Wonderful shopping experience with Yvonne. Great service.

Everything about my experience was top notch! The salesperson was excellent. She took the time to make sure I had a thorough understanding of everything prior to me leaving the dealership. The finance lady was very professional as well.

Igor who was our sales person was extremely helpful. He was very knowledgeable informative but he was not pushy. We felt no pressure and did not feel rushed to make a decision. We ended up buying a car from him because of his honesty integrity and knowledge of the vehicles.

Dalton Perry was wonderful to deal with. No high pressure and very knowledgeable. One of the best car buying experiences I have had. Would highly recommend.

It was a pleasure purchasing a vehicle from Beachwood Buick GMC. From start to finish Dalton, Yvonne and Vicki made the process smooth and seamless. I would definitely recommend this dealership. Thanks.

They listened to what I wanted in a car and were patient with me while I narrowed down which vehicle I wanted, they answered all my questions and it was as painless of a car buying experience I have ever had. No frustration, offered me beverages while I waited which wasn’t long. Matt McCrackin and Nick the sales manager were great to work with.

We had the best experience at Buick GMC of Beachwood. This dealership truly treats you look family. Igor in the sales department is a lot of fun and will go above and beyond to make sure you are happy with every aspect of your purchase. Five stars across the board for Igor and the whole management team!! Ill probably never car shop anywhere else again.

After asking them how many hard hits on my credit it would be to get the a loan through them and them telling me 1. My credit was hit 3 times taking my credit score from a 815 to a 750. Also who sells a car with one key? Reach into your deep pockets and and provide two like ever other dealership in the world. Thanks for the car but next time I will take my business elsewhere.

After leasing through Ford for the last 9 years I stopped by this dealership after a poor experience I had. Dalton Perry was exceptional and made this typically stressful process enjoyable. He gave me the push I needed to make the switch and I ended up with a beautiful Terrain!

This dlr ship was helpful they took me right In fix flat tire and oil change when they were in 15 minutes. All the people working there was in good mood and friendly I recommend highly

Great experience leasing a truck here. The whole process was quick and easy. My salesperson was not pushy and knew the vehicle very well. Thank you Al. Love the Sierra Denali.

I had a great experience at this dealership. Everyone was so professional, especially the salesman that helped me - Jarrod. He was very knowledgeable and professional. I will recommend to all of my friends. Best service Ive had at a car dealership, hands down!

Very poor experience.I had been in contact with the dealership over a month in advance of coming to see a vehicle. I traveled hours off of my normal route to visit see, drive, and purchase the vehicle. Upon getting to the dealership, the vehicle was pulled into the service bay, as it was cold and snowy outside.I was allowed to take the car on a test drive without a salesperson, provided I stay within the business park that the dealership is located in. I pulled the car over in a parking lot and turned it off so I could wipe any excess snow off the roof and mirrors. The car took almost three minutes before it would turn on. I would press the starter button and nothing would happen. Once the car started, I went back to the dealer.Myself and the sales manager assumed it was due to the key fob having a low battery, something thats easily resolved. I was given the spare key fob and asked to go take another drive -- the spare didnt even have a battery in it. The sales manager swapped out the low battery and accompanied me to the lot so I could show him the issue. After a couple attempts, the vehicle started. He mentioned that it likely takes some time for the car to detect the key with the new battery and that I could take it for another test drive.I left the dealer and pulled into the same parking lot at the other end of the business park. For a few minutes I would turn the car on and off, never getting the starter button to work on the first try. Once I returned to the dealer, it took five presses of the starter button to turn the car off. The sales manager said that they would have the starter button replaced under warranty and ready for me to look at a week later.A week later, the button still had not been fixed, but my salesperson tried to push the sale anyways. I told them no, despite an offer of shipping the car to me once it had been repaired. They did not respond.My salesperson had over a month to make sure the car was in working order, but it was not. I believe its safe to assume one of two things happened: 1, the techs never told the sales team that the car didnt start reliably, or 2, the sales team knew and wanted to push the sale anyways. Regardless, there was negligence from the tech and sales team, and they lost what should have been an easy sale.

I had an awesone experience with my recent purchase at Buick GMC of Beachwood. The staff was wonderful. Anthony worked hard to help me find a vehicle to meet all my needs. It is always a pleasure doing business with a Bernie Moreno dealership. I would definitely recommend Buick GMC of Beachwood! Thanks again guys!!

Sales Consultant Jarrod was super-knowledgeable and answered all of our questions plus he provided all the incentives to make our purchase the most attractive.The leasing was very easy and complete with Vickis guidance.We were thoroughly educated about all the features on the new Terrain, even to connecting our phones!Jarrod went an extra mile and followed us to turn in our existing leased vehicle.I think we are going to enjoy the new relationship with Buick-GMC of Beachwood

Never again. Couldnt find sales staff until I went inside. New cars were touching bumper to bumper. (Disclaimer I work for a different dealership.)

Bought a truck from this dealership w/ Dale a few weeks ago. He was friendly and fair. Id recommend this dealership if youre in the market. They made things go smoothly and didnt try to up-sell me like a lot of other places.

In December I had to replace my alternator. I called GMC Beachwood & spoke with a Service Advisor. He was very helpful and explained the repair process. The repair was completed and my car was ready for pick up (as promised).

I will never do business at this GMC dealer. I would rather drive to Youngstown or Chardon to get better service. The sales staff if very rude and not in any way helpful. I even told them I was working with RAM to possibly switch but wanted to stay with GMC and they still were very rude. Stay away from this dealer and drive out to Chardon to Junction RAM/GMC. Ive never had a sales person talk me out of their product like this dealer has. Ive been loyal to GMC but its going to make it hard after this experience.

We had a wonderful experience with Dale Mencke and the staff at Buick GMC of Beachwood! We were immediately greeted, asked about our needs, and offered water on a hot day! We test drove the car and Dale let us take our time looking over the car and making a decision. The staff got us a great deal, helped with financing, and we walked out with the car that day! I would highly recommend Dale to anyone shopping for a car. He is patient, friendly, and a straight shooter. We could not have been more pleased!

Very satisfied with the technicians!