I’m all the way in Wisconsin and still received amazing customer service at this location. Thank you so much Tim. I appreciate you!

Tim was excellent, very helpful, had me in and out quick. Told him exactly what I needed and got it done. Very satisfied.

Always friendly and helpful. Ring beautiful

Helpful in selecting what you want the one young lady there who helped me find something my wife would like and she did a great job in finding something for my price range

Friendly and helping staff. Good selection. Salesperson Cheri was very helpful.

Great place to get quality jewelry 💍💎💙

My husband bought me a beautiful infinity ring there for my birthday in March. After our purchase he was given a $1,200 gift voucher. Well Covid hit and the store closed down. So we go in on November and they were not the friendliest of staff. They did honor it, but we were a little confused on how the voucher was to be used. It wasn’t $1,200, it was $100 off any $300 purchase. We still didn’t get why it said $1,200, but maybe that’s just us. We still purchased something. The Hispanic lady (the only reason I point out that she’s Hispanic is because I don’t remember her name and I want them to know who it is) was not the friendliest. I’m not going to say she was rude, but when you’re there spending over $5,000 in 8 months, you would think you would get better customer service! After our purchase, I received an email for a customer service review. I was honest and stated everything I said up above. I received an email from Timothy Sumruld the very next day. Apologized and wanted to further discuss my complaint, and they take this very seriously. I responded and told him I would be happy to discuss this further with him. After 2 emails I sent him, I have yet to hear from him again. Oh I’m lying, he sent me an email about a pre-holiday event. I know this is small Baytown, but that should NOT have an effect on customer service!

Great customer service gentleman was on point with what I was looking for.

Good experience. Helpful staff.

Took my girls (5&6) to get their ears pierced at the Baytown texas location. Tim and Micheal were extremely patient and helpful. I appreciate the time and care they gave to my girls.

Beautiful jewelry and helpful staff

Very rude staff!!! I spent 4k for my wifes engagement ring replacement, but it needed to be sized. When I called to check up on it the lady was extremely rude on the phone as if im putting her out of her way, when all I asked was (Is it ready)? Once my kays credit card is payed off SCREW KAYS!

Great selection and excellent customer service!

Super rude and apparently the only kay jewelers that closes at 8

Rude person helped me

Great staff

VERY RUDE STAFF