Sarah was so helpful. I went in first day tried different beds she recommended, and I received a quote. The next day I checked out another local mattress store and still was not sure. This was a big purchase you spend 1/3 of your life in bed. Sarah went even further in explaining her product. Excellent customer service. I made the purchase, now can not wait to have it delivered.

Horrible customer service. Don’t call you to tell you delivery is pushed out 7 weeks , I had to call 4 times day of delivery and still couldn’t get answers only excuses. Not worth the money at all.

Amazing experience! Woke up tired and sore and said enough! Sarah helped us as soon as we walked through the door. Great customer service and products! Cant wait to get some good sleep and not have to buy another mattress in 5 years! Highly recommend the Bangor Maine store!

Very helpful staff. Super comfy bed.

Wow they have the most comfortable beds I have ever layed on, sales people great, price very good.

Our thanks to Bill and Zack! Our new bed arrives next week and Zack helped us with new Cooling Pillows also to arrive in 7 days! Looking forward to better sleeping soon!

The sales staff and manager could not have been more helpful while I was in the store to purchase their top of the line bed. However, as soon as the delivery went sideways, the store management or corporate could not have given me a bigger FU! Refused to communicate to me the district managers contact information nor attempted to resolve the issue. All because the salesperson put in the incorrect delivery address. Go somewhere else to make your purchase and avoid this nightmare of a retail operation.

Bought our Bed! Great customer service cinched the deal!

Was told a mattress was $899 with free shipping while lying in it. I was sold. However, at the register, I was notified shipping would not, in fact, be free (shipping was $200 - free shipping would only happen if I bought a bed foundation). After looking at the final receipt, the mattress itself was actually $999 ($100 more than advertised). After pointing this out (after the payment went through), I was told advertising the mattress as $899 was an “honest mistake”. Altogether, $900+tax advertised while trying it out did NOT match the $1200+tax at the register - a 30% surprise. The bed felt nice in the store but beware - don’t get hooked on a bed until you see a final receipt! Even better - just order online so you know exactly what you’re getting and how much it’ll cost you.

Save yourself the time and a lot of money and buy from somewhere else. Waited for 3 weeks and the week it was supposed to be delivered received a daily email saying “get ready for the best sleep of your life” bed due for delivery. The morning of, we took down our old queen bed and frame and disposed of in preparation of our King delivery. Mind you every email also expressed how important it was to ensure the space was empty and ready so we followed our directions. An hour and half prior to our delivery window an email came through stating our new delivery date was three weeks from our “delivery date”. Called the store and they gave the “you have to call customer service line.”. So We did..... all day long. They gave the “we will call ya back line” and like a fool I believed them. So from my borrowed old mattress I wish you the best if you make a purchase from them! After the seventh call I cancelled my order.

Extremely friendly and helpful. Answered all my questions and took me through the whole process of buying right at closing time.

Amazing service and beds

I bought a queen C4 3 years ago along with the base. Thought I had made a good decision spending over $2000 for a bed they said would out last me. 3 years later the base is broken in 2 places and would be $350 to replace it and one of the air chambers leeks so bad that half way through the night it is flat and that will be $41 plus tax and shipping! I could have spent less for a stand bed that didn’t have all these problems. Buyer beware they are not as good as they say and don’t last as long as they should for the amount of money you spend on them!

Best bed I have ever had. The service at this store is excellent!

The staff is very knowledgable and very helpful

Very helpful, no pressure to buy.

Great customer service, nice clean store.

Cant wait...

Very knowledgeable salesman very expensive beds I have not purchased one yet dont know as I will

The bad isbpiece of s*** way overpriced on one took it back had nothing but headaches trying to get my money back never deal with them again

I bought a sleep number bed!!! Hooray for me!!! Thank you Carissa !!!